Mitel 6970 User manual

Mitel 6970 IP Conference Phone
5806017
USER GUIDE

NOTICE
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Mitel 6970 IP Conference Phone User Guide
5806017 - November 2019
®, ™ Trademark of Mitel Networks Corporation
© Copyright 2019, Mitel Networks Corporation
All rights reserved

Table of Contents
1
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Supporting documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Phone features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Installation and setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Cleaning the Mitel 6970 IP Conference Phone touchscreen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Protect your hearing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Phone keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Key overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Key description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
On-screen dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
On-screen keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
UI overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Home screen and Dialpad screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Phone and network status indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Top and bottom softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Call screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Phone options through the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Handling calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Answering an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Answering an incoming MobileLink call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Ignoring an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Muting and unmuting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Transferring calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Ending calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Meetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Checking the list of meetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Joining the ongoing meeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Configuring meeting notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Conference calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Local conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Creating a conference call using Local conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Mitel 6970 Conference Phone User Guide
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Creating a conference call by joining two existing calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Ending a conference and transferring remaining parties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
General functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Accessing and navigating the Directory application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Local Directory features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Adding a new contact to the Local Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Editing an existing contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Deleting a contact from the Local Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Deleting all contacts from the Local Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Downloading the Local Directory to your PC through the Mitel Web UI . . . . . . . . . . . . . . . . . . . 43
Configuring softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Configuring Speed Dial softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Press-and-hold to create a Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Creating a Speed Dial softkey using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Creating Dialpad Speed Dial softkeys using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Specifying the screen Language to Use using the IP Phone UI . . . . . . . . . . . . . . . . . . . . . . . . . 50
Specifying the Input Language using the IP Phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Specifying the Language to Use using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Time Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Set Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Phone Status through the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
MobileLink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Enabling and disabling Bluetooth functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Pairing a Bluetooth mobile phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Disconnecting a Bluetooth mobile phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Unpair/forget a Bluetooth mobile phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Connecting to a different paired Bluetooth mobile phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
External Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Table of Contents
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Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Phone Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Configuring lock settings using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Speed Dial edit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Hotdesk Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Logging into your Hot Desk profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Logging out of the Hot Desk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Auto logout on Call Termination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Additional features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Accessory support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Corded Extension Microphones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
LED indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Possible combinations with the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Connection of extension microphones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Use of corded extension microphones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Troubleshooting Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Why is my display blank? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Why can’t I get a dial tone? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Why doesn’t my phone ring? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Why is the light not coming on with a new voicemail message? . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
How do I find the IP address of my phone? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Why does my phone display the No Service message? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
How do I change my user password? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Why does my phone display Bad Encrypted Config? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
How do I restart the IP phone? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Welcome
4
Welcome
The Mitel 6970 IP Conference Phone is an easy to deploy, manage and use conference phone
with a large color touch display that delivers graphically rich applications. As a full-feature
enterprise-class phone, the Mitel 6970 IP Conference Phone provides twelve top softkeys
supporting up to 48 functions and six bottom softkeys supporting up to 30 functions.
The Mitel 6970 IP Conference Phone features superior sound quality with two optional
extension microphones providing extended audio pickup range.
The Mitel 6970 IP Conference Phone supports MobileLink, a feature that provides seamless
mobile integration using Bluetooth wireless technology. MobileLink highlights include the
ability to:
• Answer a mobile phone call using your Mitel 6970 IP Conference Phone.
• Effortlessly move mobile call audio between the Mitel 6970 IP Conference Phone and your
mobile phone.
• Sync your mobile phone’s contact list and call log with your Mitel 6970 IP Conference
Phone.
The Mitel 6970 IP Conference Phone also supports exclusive Mitel applications such as:
• MiCollab Meeting Center that provides the list of MiCollab conference calls and enables
you to join a call without the need to enter a meeting ID or a PIN code.
• Mitel Mass Notification that enables the phone to receive emergency and other messages
and broadcast them in the meeting rooms.
Accommodating today’s high speed networks through the Gigabit Ethernet port, the Mitel
6970 IP Conference Phone also has an environmentally efficient PoE class 3 rating. The Mitel
6970 IP Conference Phone is one of the most advanced conference IP phones available today.
About this guide
This guide explains how to use the basic features of your new Mitel 6970 IP Conference Phone. Not
all features listed are available by default. Your System Administrator has the ability to customize
many features on this phone. Contact your System Administrator to find out which features and
services are available to you on your phone system.
The Mitel 6970 IP Conference Phone shares many features and characteristics of the Mitel MiVoice
6940 IP Phone and has a similar user interface. Users of this document may find the Mitel MiVoice
6940 IP Phone User Guide complimentary to this guide.
Supporting documentation
To access phone and system-specific documentation:
1. Go to www.mitel.com/document-center.
2. Click Devices and Accessories > SIP Phones and Peripherals > 6900 Series SIP Phones.

Mitel 6970 IP Conference Phone User Guide
5
3. Select the 6900 SIP Phones category.
4. Select the required document.
Phone features
Feature highlights include:
• 7" WVGA (800x480) color TFT capacitive touch-screen LCD with brightness controls
• Power Over Ethernet (PoE) LAN port supporting 10/100/1000 Base T
• Embedded Bluetooth 4.1
• 1 USB 2.0 Host port one on the side of the unit
• 1 peripheral mini USB port underneath the unit
• 2 ports for optional external microphones underneath the unit
• Enhanced conference audio with high output speaker and 8 microphone beam-forming array
• Support for wireless network connection via optional Mitel Wireless LAN adapter
• Twelve touchscreen top softkeys supporting up to 48 functions and six state-based touchscreen
bottom softkeys supporting up to 30 functions
• MobileLink support - seamless mobile integration using Bluetooth wireless technology
Installation and setup
The Mitel 6970 IP Conference Phone supply box includes the phone and the Installation Guide. The
extension microphones and other accessories can be purchased separately.
For more information, refer to the Mitel 6970 IP Conference Phone Installation Guide at
www.mitel.com/document-center.
Cleaning the Mitel 6970 IP Conference Phone touchscreen
Frequent use of the Mitel 6970 IP Conference Phone may lead to a dirty screen. To clean the phone
screen, Mitel recommends using a super-fine cotton cloth, cotton swab, or microfiber lens cloth
made of microfiber suede (preferably the one without sewn hems or similar characteristics that would
scratch the surface of the screen). You can use the cloth dry for dusting, polishing and light cleaning,
or dampen it (with water only) to deep clean the surface. If using a damp cloth, make sure to use
just a little water on the cloth. Too much moisture can cause damage to your phone that could be
permanent. If the cloth is dripping or the surface shows water spots after wiping, then you are using
too much water on the cloth.
Adhere to the following rules when cleaning the Mitel 6970 IP Conference Phone screen:
• Do not use any sharp objects including your fingernail.
• Do not rub, touch or tap the surface of the screen with sharp or abrasive items such as a ball-point
pen or a screw driver.
• Do not use any type of cleansers including abrasive cleansers.
• Do not use any type of glass cleaner or any cleaner that contains alcohol or ammonia.

Welcome
6
• Do not spray any type of cleaner directly on the phone’s screen.
• Do not allow any liquid to run down the surface of the touchscreen and under the bezel.
• If using a damp cloth, disconnect power to the phone before wiping the screen.
To clean your Mitel 6970 IP Conference phone’s touchscreen:
1. Disconnect power to your phone.
2. Retrieve a soft cloth, such as a microfiber cloth.
3. If necessary, dampen the cloth. For regular cleanings, a dry cloth is usually sufficient. For
stubborn build-up or for periodic deep cleanings, wet the cloth under a faucet and then wring
out until it is just damp.
4. Wipe the screen gently with the cloth making sure to not get any moisture in the sides of the
screen. You can also wipe down the entire phone to remove dirt and grime.
5. Allow your phone to completely dry after you are done cleaning. This should only take a few
minutes.
6. Reconnect power to your phone.
Protect your hearing
Your Mitel 6970 IP Conference Phone has a control for adjusting the volume of the speakerphone.
Keep the volume at a moderate level because continuous exposure to loud sounds can contribute
to hearing loss.
CAUTION: Use of any type of cleaners, alcohol, ammonia, and/or hard or sharp objects can harm
the touchscreen surface and potentially cause transparent conductive film cracks in the screen.
Note: Keeping your touchscreen clean and free of dirt and fingerprints on a regular basis extends
the life of your phone touchscreen.

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7
Phone keys
Key overview
The following sections describe the various Mitel 6970 IP Conference Phone key functions used to
make and manage calls and caller information.
Key description
The following table describes the keys on the Mitel 6970 IP Conference Phone:
Key Description
Goodbye key: ends an active call.
Directory key: displays a list of company contacts.
For more information, see “Directory” on page 67.
Dialpad key: opens and closes the dialpad to dial an extension manually.
Mute key: mutes the microphones so that you are not heard during a call.
For more information, see “Muting and unmuting a call” on page 20.
Status Bar
LCD
Touchscreen
Hide Dialpad
Dialpad
Bottom
Softkeys
Goodbye
Directory
Show/Hide
Dialpad
Mute
Volume Up
Volume
Down

Phone keys
8
Input methods
On-screen dialpad
The Mitel 6970 IP Conference Phone has an on-screen dialpad with digits from 0 through 9, a star
button (*) and a pound button (#). Buttons 2 through 9 contain the letters of the alphabet. These
dialpad buttons can be used to dial a phone number to make a call (see “Making calls” on page 18)
and to enter digits requested by an Interactive Voice Response (IVR) system.
On-screen keyboard
The Mitel 6970 IP Conference Phone uses an on-screen international keyboard for character input.
The on-screen international keyboard is automatically displayed in various applications when
character input is required.
The lower case layout of the on-screen international keyboard is as follows:
The upper case layout of the on-screen international keyboard is as follows:
Volume Up, Volume Down - Adjusts the volume for the ringer and the
speakerphone.
Press the volume control keys while the phone is ringing to adjust the ringer
volume. Pressing these keys during an active call adjusts the volume of the
speaker.
Key Description

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9
The numeric layout of the on-screen international keyboard is as follows:

Phone keys
10
Touch and hold various buttons on the on-screen keyboard to choose diacritical and secondary
characters. The diacritical and secondary characters available for the on-screen international
keyboard include:
Tap and hold Available diacritics/secondary characters
e èéêëēĕė
u ùúûü
i ìíîïīį
o òóôõöœø
a àáâãäåæā
cçćč
lƚ
nñń
yÿ
sß
!¡
?¿
$€£
({[<
)}]>
`~
=+
/|\
-_

Mitel 6970 IP Conference Phone User Guide
11
Getting started
The Mitel 6970 IP Conference Phone must be set up and be configured by your system administrator
prior to its first use.
UI overview
Navigation
UI navigation is performed using the LCD touchscreen:
• Swipe left and right in the top softkey area to switch top softkey pages.
• Swipe up and down in the various settings menus as well as the Directory application to scroll
through the respective list of settings and contacts.
• Tap an item on the screen to select it or perform a corresponding action.
Home screen and Dialpad screen
When the phone has successfully booted up and connected to the network, the phone displays the
Dialpad screen as a default screen. Once a user has hot-desked into the phone, the default screen
becomes the Home screen to give instant access to personal speed dials and softkeys.
The Dialpad screen displays the following elements in an idle state:
• status bar
• on-screen dialpad
• time and date
• bottom softkeys

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12
The Home screen displays the following elements in an idle state:
•statusbar
• time and date
• top softkeys
• bottom softkeys
Phone and network status indicators
Status icons are displayed on the phone to indicate the status of the phone and network. These
icons are displayed on the status bar.
The following table identifies and describes the phone status indicators.
Notes:
1. The default softkeys are configured by your System Administrator and may differ. If you want
to add or remove softkeys, contact your System Administrator.
2. Avatars are only available if set up by your System Administrator. If avatars are not available,
contact’s initials (if available) or a generic avatar are displayed.
Icon Description
Missed Calls - The Missed Calls icon is displayed on the status bar screen only when incoming
calls have not been received. The number in the red badge at the top-right of the icon indicates
how many calls were missed. To access a list of your missed calls, tap the Call History softkey.
Do Not Disturb - The Do Not Disturb (DND) icon is displayed on the status bar when the Do Not
Disturb feature is enabled. When DND is enabled, callers may hear a signal and a "Do Not
Disturb" notification is displayed on their phones, depending on the configured setting in the
System Administrator Tool.
For more information on the DND feature, see “Configuring softkeys” on page 45.
Mute - The Mute icon is displayed on the status bar when the Mute key is on.
For more information, see “Muting and unmuting a call” on page 20.
Phone Locked - The lock icon displays on the status bar indicating that the phone is in a locked
state preventing the phone from being used.
For more information, see “Phone Lock” on page 72.

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13
Top and bottom softkeys
Twelve top softkeys supporting up to 48 functions and six bottom softkeys supporting up to 30
functions are accessible on the Home screen. You can configure the bottom and top softkeys
displayed on the Home screen using Web UI if allowed by your system administrator.
The bottom softkeys change depending on the state of the phone and are used to perform different
functions when the phone is in an idle, connected, outgoing, or busy state.
The top softkeys are displayed on the Home screen. If you have 12 or more top softkeys configured,
the top softkey page indicators are displayed at the bottom of the screen. These dots indicate the
number of the top key pages and the page you are on. The phone supports up to 4 pages of 12
keys. To access additional pages, swipe left or right within the top softkey area.
Call screen
During an incoming or an outgoing call and during an active call, all the essential information
regarding the call is displayed on the screen, including the caller’s avatar, name, number, call duration
Bluetooth Enabled - The Bluetooth Enabled icon displays on the status bar when the
Bluetooth functionality has been turned on.
For more information, see “Bluetooth” on page 61.
Mobile Phone Connected - The Mobile Phone Connected icon displays on the status bar
when a mobile phone connection has been detected.
For more information, see “MobileLink” on page 61.
Icon Description
Top Softkeys
Top Softkey
Page Indicator
Bottom Softkeys

Getting started
14
timer, and current time and date. The bottom softkeys also change allowing you access to more call
handling features (such as Conf and Xfer during an active call).
The Call screen contains the same information in both Logged Out and Logged In states.
Phone options through the Mitel Web UI
In addition to the IP phone UI options, you can customize options on the IP phone using the Mitel
Web UI. In order to access your phone using the Mitel Web UI, you need to know your phone’s IP
address. To find your IP address, tap Settings > Status > Network. For more details, see “Status” on
page 58.
Using the Mitel Web UI
1. Open your web browser, enter the phone’s IP address or host name into the address field
and press Enter.

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2. At the prompt, enter your username and password and click Sign in.
The Status window displays for the IP phone you are accessing.
3. You can logout of the Mitel Web UI at any time by clicking Log Off.
The following categories display in the side menu of the Mitel Web UI: Status, Operation, and Basic
Settings.
Note: For a user, the default username is “user” and the password field is left blank.
Category Description
Status The Status section displays the network status and the MAC address of the
IP phone. It also displays hardware and firmware information regarding the
IP phone, and information about the SIP account(s) currently configured on
the phone. The information in the Status window is read-only.

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16
Operation User Password - Allows you to change the user password.
Phone Lock - Allows you to assign an emergency dial plan to the phone,
lock the phone to prevent any changes to the phone and to prevent use of
the phone, as well as reset the user password.
Softkeys and XML - Allows you to configure up to 48 top softkeys and 30
bottom softkeys with functions identified in the list below.
Available functions for softkeys:
•None
•Line
• Speed Dial
• Do Not Disturb
• BLF Privacy
•BLF
•BLF/List
• Auto call distribution
• Extensible Markup Language (XML)
•Flash
• Sprecode
•Park
• Pickup
• Last Call Return
•CallForward
• Speed Dial/Xfer
• Speed Dial/Conf
• Speed Dial/MWI
• Directory
•Filter
•CallersList
•Redial
• Conference
•Transfer
• Intercom (Icom)
• Phone Lock
• Paging
• Login
• Mobile
• Discreet Ringing
• Call History
•Hold
•Empty
Keypad Speed Dial - Allows you to assign a speed dial number to a
specific digit on the phone’s keypad/dialpad for speed dialing purposes.
Directory - Allows you to copy the Received Callers List and Local
Directory from your IP phone to your PC.
Reset - Allows you to restart the IP phone when required.
Category Description

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Basic Settings Preferences - Allows you to enable/disable the following:
• Local Dial Plan
• Send Dial Plan Terminator
• Digit Timeout (seconds)
• Park Call
• Pick Up Parked Call
• Display DTMF Digits
• Play Call Waiting Tone
• Stuttered Dial Tone
• XML Beep Support
• Status Scroll Delay (seconds)
• Switch UI Focus to Ringing Line
• Call Hold Reminder During Active Calls
• Call Hold Reminder
• Call Waiting Tone Period
• Preferred line
• Preferred line Timeout (seconds)
• Goodbye Key Cancels Incoming Call
• Message Waiting Indicator Line
• DND Key Mode
• Call Forward Key Mode
This category also allows you to configure:
• Outgoing Intercom Settings
• Incoming Intercom Call Settings
• Group Paging RTP Settings
• Key Mapping
• Ring Tones (global and per-line basis)
• Priority Alerting Settings
• Directed Call Pickup Settings
• Auto Call Distribution Settings
• Time and Date Settings
• Language Settings
Account Configuration - Allows you to configure DND and Call Forward
by account. You can have multiple accounts on the 6970.
Custom Ringtones - Allows you to upload up to 8 custom WAV file
ringtones on the phone that can be used as your incoming ring tone. For
more information on custom ring tones, see “Installing custom ring tones
using the Mitel Web UI” on page 80.
Note: The softkey functions are configured by your System Administrator and can be different from the list
above.
Category Description

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18
Handling calls
This sub-section describes ways to make and answer calls on the Mitel 6970 IP Conference Phone,
as well as mute and transfer the call. You can handle calls both when you are logged-in and logged
out.
Making calls
Dialing a number
1. On the Dialpad screen, enter the phone number you wish to call using the dial pad.
2. Tap the Dial softkey and wait for answer.
When your contact picks up, a timer recording the length of your call appears in the right upper part
of your phone’s screen.
If you are unable to make calls within certain area codes, check with your System Administrator for
any toll restrictions placed on your extension that may restrict your access to long distance area
codes or dialing prefixes.
If the Live Dialpad option is on, as soon as you tap the first digit on the dialpad the phone
automatically selects the next available line, goes off-hook, and dials as digits are tapped.
Redialing a number
You can redial the most recently dialed number by tapping the Redial softkey or selecting from the
Call History menu.
To redial a number:
1. Tap the Redial softkey.
2. On the Call History menu, select one of the following tabs:
• All
• Missed
• Outgoing
• Received
3. Tap the (Call) softkey next to the number you want to redial.
Note: When dialing, tap the Backspace softkey to delete the last digit entered. To cancel the
dialing process, tap the Cancel softkey or the (Goodbye) key.
Note: You can also make a speed call using a preprogrammed speed dial key.To make a speed
call, tap the desired speed dial key and wait for an answer.
Note: By default, the Redial softkey is not configured. If you want to add the Redial softkey, address
to yours System Administrator.
The Redial function of the conference phone located in a meeting room can also be disabled by
the System Administrator for privacy reasons.