Mitel 5215 User manual

USER GUIDE

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Contents
INTRODUCTION 
ABOUT THE DESKTOP TOOL 
USING YOUR MITEL NETWORKS 5215 IP PHONE 
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TIPS FOR YOUR COMFORT AND SAFETY 
GLOSSARY 
ACCESSING FEATURES 
FEATURE ACCESS CODES 

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IHDWXUHVXQGHU
S
HUVRQDO
NH\VDQGNH\SDGNH\V
3UHVVLQJ6KLIWWZLFHUHGLDOVWKHODVWH[WHUQDOO\GLDOHGQXPEHU
Intercom
8VHGWRLQGLFDWHFDOOVIRU
\
RXUH[WHQVLRQDQGDOORZV
\
RXWRUHWULHYHFDOOVIURPKROG:KHQDFDOODUULYHV
DW\RXUH[WHQVLRQ,QWHUFRPIODVKHVZLWKULQJLQJFDGHQFH7KHFDOOFDQWKHQEHDQVZHUHGE\SLFNLQJ
XSWKHKDQGVHWRUSUHVVLQJ,QWHUFRP$IWHUDQVZHULQJDQLQFRPLQJFDOO,QWHUFRPOLJKWVJUHHQ
LQGLFDWLQJWKDWDFDOOLVLQSURJUHVV
and
8VHGWRFKDQJHWKHULQJLQJKDQGVHWDQGORXGVSHDNHUYROXPHSOXVWKHGLVSOD\FRQWUDVWRQWKH/&'
7KHVHNH\VDUHDOVRXVHGWRQDYLJDWHWKURXJKWKH3KRQHERRN
Speaker
8VHGWRHQDEOH+DQGVIUHHRSHUDWLRQ
Microphone
8VHGWRGLVDEOHWKHPLFURSKRQHGXULQJD+DQGVIUHHFRQYHUVDWLRQ7KH0LFURSKRQHNH\LV
H[WLQJXLVKHGZKHQWKHPLFURSKRQHLVGLVDEOHG


Customizing your Mitel Networks 5215 IP Phone
7KHULQJLQJKDQGVHWDQGVSHDNHUYROXPHDUHDOODGMXVWDEOHDQGVRDUHWKHULQJLQJSLWFKDQGWKH
GLVSOD\FRQWUDVW
$OOWKHYROXPHVHWWLQJVDUHVHSDUDWHVRFKDQJLQJRQHGRHVQRWLPSDFWWKHRWKHUV
Ringer Control
7RDGMXVWWKHULQJHUYROXPHZKLOH\RXUH[WHQVLRQLVULQJLQJSUHVV WRLQFUHDVHWKHYROXPHDQG WR
GHFUHDVHWKHYROXPH
Ringer Pitch
<RXFDQDGMXVWWKHULQJLQJFKDUDFWHULVWLFVRI\RXU0LWHO1HWZRUNV,33KRQHWRGLVWLQJXLVKLWIURP
RWKHUSKRQHVLQWKHDUHDE\DGMXVWLQJWKHULQJSLWFK
To adjust the Ringer Pitch while your extension is idle:
 /LIWWKHKDQGVHW
 'LDOWKH5LQJHU3LWFKIHDWXUHDFFHVVFRGH
<RXUH[WHQVLRQVWDUWVWRULQJFRQWLQXRXVO 
 3UHVV WRLQFUHDVHWKHSLWFKDQG WRGHFUHDVHWKHSLWFK
 :KHQ\RXDUHVDWLVILHGZLWKWKHSLWFKUHSODFHWKHKDQGVHW
Handset Receiver Volume Control
7RDGMXVWWKH+DQGVHW5HFHLYHUYROXPHZKHQ\RXDUHXVLQJWKHKDQGVHWSUHVV WRLQFUHDVHWKH
YROXPHDQG WRGHFUHDVHWKHYROXPH
Speaker Volume Control
7RDGMXVWWKH6SHDNHUYROXPHGXULQJDKDQGVIUHHFRQYHUVDWLRQSUHVV WRLQFUHDVHWKHYROXPHDQG
WRGHFUHDVHWKHYROXPH
Display Contrast Control
7RDGMXVWWKHFRQWUDVWFRQWURORQ\RXUWHOHSKRQHV/&'SUHVV WRLQFUHDVHWKHGLVSOD\FRQWUDVWDQG
WRGHFUHDVHWKHFRQWUDVW


Programming your Keys
Programming a Personal Key
(YHU\SHUVRQDONH\RQ\RXU0LWHO1HWZRUNV,33KRQHFDQEHSURJUDPPHGWRVWRUHDIHDWXUHDQG
DVSHHGFDOOQXPEHU<RXFDQDVVLJQRQHIHDWXUHWRHDFKSHUVRQDONH\
$GGLWLRQDOO\3HUVRQDO6SHHG&DOOQXPEHUVFDQEHVWRUHGXQGHUDSHUVRQDONH\DORQJZLWKDIHDWXUH
7KHQXPEHUVDUHVWRUHGDWWKHVHFRQGDU\OHYHODQGDUHGHVFULEHGLQPRUHGHWDLOXQGHU3HUVRQDO
6SHHG&DOOV
7KHIROORZLQJLQVWUXFWLRQVGHVFULEHKRZWRSURJUDP\RXUSHUVRQDONH\VZLWKDIHDWXUH7KHILUVWVHWRI
LQVWUXFWLRQVGHVFULEHKRZWRSURJUDPDNH\ZKLFKGRHVQRWUHTXLUHPDQGDWRU\LQIRUPDWLRQWKDWLV
GRHVQRWUHTXLUHWKHLQFOXVLRQRIDQH[WHQVLRQQXPEHU7KHVHFRQGVHWRILQVWUXFWLRQVGHVFULEHKRZWR
SURJUDPDNH\ZKLFKUHTXLUHVPDQGDWRU\LQIRUPDWLRQ
RWH
 :KHQSURJUDPPLQJ\RXUNH\V\RXFDQSUHVV6XSHU.H\DWDQ\WLPHWROHDYHSURJUDPPLQJRU
SUHVV&DQFHOWRUHWXUQWRWKHSUHYLRXVPHQX
 <RXFDQWHPSRUDULO\GLVDEOHWKH6XSHU.H\WRSUHYHQWWDPSHULQJZLWKWKHIHDWXUHSURJUDPPLQJRQ
\RXUSKRQH)RUPRUHLQIRUPDWLRQVHH3,1&RGHV
To program a personal key which does not require mandatory information:
 3UHVV6XSHU.H\
 3UHVVUHSHDWHGO\XQWLO3(5621$/.(<6"LVGLVSOD\HG
 3UHVV
 3UHVVWKHNH\WREHSURJUDPPHG
,IDIHDWXUHRUVSHHGFDOOLVDOUHDG VWRUHGXQGHUWKHVHOHFWHGNH LWLVGLVSOD HGZLWKWKHRSWLRQ
WRFKDQJHRUFOHDUWKHNH 
3UHVVWRFKDQJHWKHNH RUWRFOHDUWKHNH 
 3UHVVWRFKDQJHWKHNH\
 3UHVVUHSHDWHGO\WRVFUROOGRZQWKHOLVWRIDYDLODEOHIHDWXUHVXQWLOWKHGHVLUHGIHDWXUHLV
GLVSOD\HG
 3UHVVWRVHOHFWWKHIHDWXUHDQGVDYHXQGHUWKHFKRVHQNH\
 3UHVVWRVDYHXQGHUWKHFKRVHQNH\
 3UHVV6XSHU.H\WRFRP
S
OHWHWKHR
S
HUDWLRQRU
S
UHVVDQRWKHU
S
HUVRQDONH
\
DQG
S
URFHHGWR
S
UR
J
UDP
DQRWKHUIHDWXUH
 :ULWHWKHIHDWXUHQDPHRQWKHNH\ODEHO


To program a personal key which requires mandatory information:
 3UHVV6XSHU.H\
 3UHVVUHSHDWHGO\XQWLO3(5621$/.(<6"LVGLVSOD\HG
 3UHVV
 3UHVVWKHNH\WREHSURJUDPPHG
,IDIHDWXUHRUVSHHGFDOOLVDOUHDG VWRUHGXQGHUWKHVHOHFWHGNH LWLVGLVSOD HGZLWKWKHRSWLRQ
WRFKDQJHRUFOHDUWKHNH 
3UHVVWRFKDQJHWKHNH RUWRFOHDUWKHNH 
 3UHVVWRFKDQJH
 3UHVVUHSHDWHGO\WRVFUROOGRZQWKHOLVWRIDYDLODEOHIHDWXUHVXQWLOWKHGHVLUHGIHDWXUHLV
GLVSOD\HG
 3UHVVWRVHOHFWWKHIHDWXUH
 'LDOWKHDGGLWLRQDOLQIRUPDWLRQIRUH[DPSOHWKHH[WHQVLRQQXPEHU
<RXFDQQRWSURFHHGXQWLOWKHPDQGDWRU LQIRUPDWLRQLVLQFOXGHG
 3UHVVWRVDYHXQGHUWKHFKRVHQNH\
 3UHVV6XSHU.H\WRFRP
S
OHWHWKHR
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HUDWLRQRU
S
UHVVDQRWKHU
S
HUVRQDONH
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DQG
S
URFHHGWR
S
UR
J
UDP
DQRWKHUIHDWXUH
 :ULWHWKHIHDWXUHQDPHRQWKHNH\ODEHO
Removing a Feature from a Personal Key
 3UHVV6XSHU.H\
 3UHVVUHSHDWHGO\XQWLO3(5621$/.(<6"LVGLVSOD\HG
 3UHVVWRVHOHFWWKLVRSWLRQ
 3UHVVWKHNH\WREHFOHDUHG
7KHIHDWXUHFXUUHQWO VWRUHGLVGLVSOD HG
 3UHVVWKHWRFOHDUWKHNH\
7KHNH VIHDWXUHLVUHPRYHG
 3UHVV6XSHU.H\WRHQGSURJUDPPLQJ
$OWHUQDWLYHO\\RXFDQIROORZWKHVWHSVGHVFULEHGDERYHEXWSUHVVWKHLQVWHDGRIWKHNH\WRUH
SURJUDPWKHNH\WRDQRWKHUIHDWXUHDVGHVFULEHGDERYH
Programming a DSS/BLF key
$'66%/)'LUHFW6WDWLRQ6HOHFWLRQ%XV\/DPS)LHOGNH\DOORZV\RXWRFDOODQRWKHUH[WHQVLRQXVHU
ZLWKDVLQJOHNH\SUHVV7KH'66%/)NH\OLJKWVWRLQGLFDWHWKHVWDWXVRIWKHH[WHQVLRQ
7DEOH'66%/).H 6WDWXVRQD,33KRQH
.H\6WDWXV ([SODQDWLRQ
/LW5HG 3URJUDPPHGH[WHQVLRQLVEXV\RIIKRRNRUKDVVHW'R1RW'LVWXUE
/LW*UHHQ <RXDUHFRQQHFWHGWRWKHH[WHQVLRQSURJUDPPHGXQGHUWKLVNH\
8QOLW 7KHH[WHQVLRQLVLGOH
)ODVKLQJ5HGZLWKULQJLQJ
FDGHQFH
3URJUDPPHGH[WHQVLRQLVULQJLQJDQGWKHFDOOFDQEHSLFNHGXSE\WKH
H[WHQVLRQZLWKWKH'66%/)NH\
)ODVKLQJ*UHHQZLWKULQJLQJ
FDGHQFH
3URJUDPPHGH[WHQVLRQLVFDOOLQJ\RXUH[WHQVLRQ
)ODVKLQJ5HGZLWKKHOG
FDGHQFH
3URJUDPPHGH[WHQVLRQKDVSODFHGDFDOORQ6\VWHP+ROGDQGWKHFDOO
FDQEHSLFNHGXS
)ODVKLQJ*UHHQZLWKKHOG
FDGHQFH
<RXKDYHSODFHGWKLVH[WHQVLRQRQ6\VWHPRU([FOXVLYH+ROG
)ODVKLQJ5HGZLWKTXHXHG
ULQJLQJFDGHQFH
7KHH[WHQVLRQLVEXV\DQGKDVDQRWKHUFDOOZDLWLQJ<RXFDQSLFNXS
WKHZDLWLQJFDOOE\SUHVVLQJWKH'66%/)NH\
 


To program a DSS/BLF key:
 3UHVV6XSHU.H\
 3UHVVUHSHDWHGO\XQWLO3(5621$/.(<6"LVGLVSOD\HG
 3UHVVWRVHOHFWWKLVRSWLRQ
 3UHVVWKHSHUVRQDONH\WREHSURJUDPPHG
,IDIHDWXUHRUVSHHGFDOOLVDOUHDG VWRUHGXQGHUWKHVHOHFWHGNH LWLVGLVSOD HGZLWKWKHRSWLRQ
WRFKDQJHRUFOHDUWKHNH 
3UHVVWRFKDQJHWKHNH RUWRFOHDUWKHNH 
 3UHVVWRFKDQJHWKHIHDWXUHVWRUHGXQGHUWKHVHOHFWHGNH\
 3UHVVUHSHDWHGO\WRVFUROOGRZQWKHOLVWRIIHDWXUHVXQWLO'66%/)LVGLVSOD\HG
 3UHVVWRVHOHFWWKLVRSWLRQ
 'LDOWKHUHTXLUHGH[WHQVLRQQXPEHU
,I RXPDNHDPLVWDNHZKHQGLDOLQJWKHH[WHQVLRQQXPEHUSUHVVUHSHDWHGO WRUHPRYHWKH
LQFRUUHFWGLJLWV
 3UHVVWRVDYHWKHH[WHQVLRQQXPEHUXQGHUWKHVHOHFWHGSHUVRQDONH\
,I RXGLDODQLQYDOLGH[WHQVLRQQXPEHUWKHV VWHPZLOOQRWDOORZ RXWRVDYHWKHH[WHQVLRQ
QXPEHUWKDWLVSUHVVLQJKDVQRHIIHFW
 3UHVV6XSHU.H\WRFRP
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HUVRQDONH
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Programming an EXTENSION GROUP key
$Q(;7( 6,2 *5283NH\DOORZV\RXWRFDOODQH[WHQVLRQJURXSZLWKDVLQJOHNH\SUHVV
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FDQEHIRU
H[DPSOHDOOPHPEHUVRIWKH6DOHV'HSDUWPHQW:KHQDQH[WHQVLRQJURXSLVFDOOHGDOOH[WHQVLRQVLQ
WKHJURXSULQJXQWLOWKHFDOOLVDQVZHUHG
&RQWDFW\RXU$GPLQLVWUDWRUIRUDOLVWRIH[WHQVLRQJURXSQXPEHUV
7KH(;7( 6,2 *5283NH\OLJKWLQGLFDWHVWKHVWDWXVRIDQH[WHQVLRQJURXS
RWH<RXFDQQRWEHDPHPEHURIWKHH[WHQVLRQJURXSWKDW\RXDUHDWWHPSWLQJWRSURJUDPXQGHUD
SHUVRQDONH\
To program an EXTENSION GROUP key:
 3UHVV6XSHU.H\
 3UHVVXQWLO3(5621$/.(<6"LVGLVSOD\HG
 3UHVVWRVHOHFWWKLVRSWLRQ
 3UHVVWKHNH\WREHSURJUDPPHG
,IDIHDWXUHRUVSHHGFDOOLVDOUHDG VWRUHGXQGHUWKHVHOHFWHGNH LWLVGLVSOD HGZLWKWKHRSWLRQ
WRFKDQJHRUFOHDUWKHNH 
3UHVVWRFKDQJHWKHNH RUWRFOHDUWKHNH 
 3UHVVWRFKDQJHWKHIHDWXUHVWRUHGXQGHUWKHVHOHFWHGNH\
 3UHVVUHSHDWHGO\WRVFUROOGRZQWKHOLVWRIIHDWXUHVXQWLO(;7( 6,2 *5283LVGLVSOD\HG
 3UHVVWRVHOHFWWKLVRSWLRQ
 'LDOWKHUHTXLUHGH[WHQVLRQJURXSQXPEHU
,I RXPDNHDPLVWDNHZKHQGLDOLQJWKHH[WHQVLRQJURXSQXPEHUSUHVVUHSHDWHGO WRUHPRYH
WKHLQFRUUHFWGLJLWV
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JURXSQXPEHUWKDWLVSUHVVLQJKDVQRHIIHFW
 3UHVV6XSHU.H\WRFRP
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UHVVDQRWKHU
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HUVRQDONH
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DQRWKHUIHDWXUH
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Programming a LINE key
$/, (NH\DOORZV\RXWRDFFHVVDQGDQVZHUFDOOVRQDVSHFLILFH[WHUQDOOLQH
7KH/, (NH\OLJKWLQGLFDWHVWKHVWDWXVRIDOLQH
7DEOH/,1(.H 6WDWXVRQD,33KRQH
To program a LINE key:
 3UHVV6XSHU.H\
 3UHVVXQWLO3(5621$/.(<6"LVGLVSOD\HG
 3UHVVWRVHOHFWWKLVRSWLRQ
 3UHVVWKHNH\WREHSURJUDPPHG
,IDIHDWXUHRUVSHHGFDOOLVDOUHDG VWRUHGXQGHUWKHVHOHFWHGNH LWLVGLVSOD HGZLWKWKHRSWLRQ
WRFKDQJHRUFOHDUWKHNH 
3UHVVWRFKDQJHWKHNH RUWRFOHDUWKHNH 
 3UHVVWRFKDQJHWKHIHDWXUHVWRUHGXQGHUWKHVHOHFWHGNH\
 3UHVVUHSHDWHGO\WRVFUROOGRZQWKHOLVWRIIHDWXUHVXQWLO/, (LVGLVSOD\HG
 3UHVVWRVHOHFWWKLVRSWLRQ
 'LDOWKHUHTXLUHGQXPEHULQWKUHHGLJLWIRUPDWIRUH[DPSOH
,I RXPDNHDPLVWDNHZKHQGLDOLQJWKHOLQHQXPEHUSUHVVUHSHDWHGO WRUHPRYHWKHLQFRUUHFW
GLJLWV
 3UHVVWRVDYHWKHOLQHQXPEHUXQGHUWKHVHOHFWHGSHUVRQDONH\
,I RXGLDODQLQYDOLGH[WHQVLRQJURXSQXPEHUWKHV VWHPZLOOQRWDOORZ RXWRVDYHWKHOLQH
QXPEHUWKDWLVSUHVVLQJKDVQRHIIHFW
 3UHVV6XSHU.H\WRFRP
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HUVRQDONH
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UR
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DQRWKHUIHDWXUH
 :ULWHWKHOLQHQXPEHURQWKHNH\ODEHO
Programming a LINE GROUP key
$/, (*5283NH\DOORZVDQH[WHQVLRQXVHUWRDFFHVVDQGDQVZHUFDOOVIURPWKDWOLQHJURXSZLWKD
VLQJOHNH\SUHVV7KH/,1(*5283NH\OLJKWLQGLFDWHVWKHVWDWXVRIDOLQHJURXS
7DEOH/,1(*5283.H 6WDWXVRQD,33KRQH
.H\6WDWXV ([SODQDWLRQ
/LW5HG 7KHOLQHLVLQXVHDWDQRWKHUH[WHQVLRQ
/LW*UHHQ 7KHOLQHLVLQXVHDW\RXUH[WHQVLRQ
8QOLW 7KHOLQHLVLGOH
)ODVKLQJ5HGZLWKULQJLQJ
FDGHQFH
$QH[WHUQDOFDOOLVULQJLQJRQWKLVOLQHDQGFDQEHDQVZHUHGE\DQ\
H[WHQVLRQXVHU
)ODVKLQJ5HGZLWKKHOG
FDGHQFH
7KHH[WHUQDOFDOORQWKLVOLQHLVKHOGRQ6\VWHP+ROGDQGDQ\
H[WHQVLRQXVHUFDQSLFNXSWKHFDOO
)ODVKLQJ*UHHQZLWKKHOG
FDGHQFH
<RXKDYHSODFHGWKLVOLQHRQ6\VWHPRU([FOXVLYH+ROG
 
.H\6WDWXV ([SODQDWLRQ
/LW5HG $OOOLQHVLQWKHOLQHJURXSDUHEXV\
8QOLW $WOHDVWRQHOLQHLQWKHOLQHJURXSLVLGOH
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 


To program a LINE GROUP key:
 3UHVV6XSHU.H\
 3UHVVXQWLO3(5621$/.(<6"LVGLVSOD\HG
 3UHVVWRVHOHFWWKLVRSWLRQ
 3UHVVWKHNH\WREHSURJUDPPHG
,IDIHDWXUHRUVSHHGFDOOLVDOUHDG VWRUHGXQGHUWKHVHOHFWHGNH LWLVGLVSOD HGZLWKWKHRSWLRQ
WRFKDQJHRUFOHDUWKHNH 
3UHVVWRFKDQJHWKHNH RUWRFOHDUWKHNH 
 3UHVVWRFKDQJHWKHIHDWXUHVWRUHGXQGHUWKHVHOHFWHGNH\
 3UHVVUHSHDWHGO\WRVFUROOGRZQWKHOLVWRIIHDWXUHVXQWLO/, (*5283LVGLVSOD\HG
 3UHVVWRVHOHFWWKLVRSWLRQ
 'LDOWKHUHTXLUHGOLQHJURXSQXPEHULQWZRGLJLWIRUPDWIRUH[DPSOH
,I RXPDNHDPLVWDNHZKHQGLDOLQJWKHH[WHQVLRQJURXSQXPEHUSUHVVUHSHDWHGO WRUHPRYH
WKHLQFRUUHFWGLJLWV
 3UHVVWRVDYHWKHOLQHQXPEHUXQGHUWKHVHOHFWHGSHUVRQDONH\
,I RXGLDODQLQYDOLGOLQHJURXSQXPEHUWKHV VWHPZLOOQRWDOORZ RXWRVDYHWKHOLQHJURXS
QXPEHUWKDWLVSUHVVLQJKDVQRHIIHFW
 3UHVV6XSHU.H\WRFRP
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HUVRQDONH
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UR
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DQRWKHUIHDWXUH
 :ULWHWKHOLQHJURXSQXPEHURQWKHNH\ODEHO


Account Codes
$QDFFRXQWFRGHLVDVHULHVRIGLJLWVWKDW\RXDVVLJQWR\RXULQFRPLQJRURXWJRLQJFDOOVXVXDOO\IRU
ELOOLQJRUDFFRXQWLQJSXUSRVHV7KHFRGHLGHQWLILHVWKHDFFRXQWLQWKHFDOOUHFRUGVWKDW\RXUV\VWHP
JHQHUDWHV<RXFDQSURJUDPDQ$&&28 7&2'(NH\ZLWKRUZLWKRXWVSHFLI\LQJDQDFFRXQWFRGH,I
\RXKDYHDQDFFRXQWFRGHWKDW\RXXVHRQDUHJXODUEDVLVLWPD\EHHDVLHUWRSURJUDPLWWRWKH
$&&28 7&2'(NH\WKLVVDYHV\RXIURPKDYLQJWRGLDOWKHFRGHHYHU\WLPH\RXZDQWWRDVVLJQLWWR
DFDOO
$FFRXQWFRGHVPXVWEHEHWZHHQWKUHHDQGWZHQW\GLJLWVORQJDQGLQWKHUDQJH

&RGHLVUHVHUYHGIRUFDOOSULYDF\XVLQJLWVWRSVWKHFRPSOHWHWHOHSKRQHQXPEHUIURPDSSHDULQJ
LQWKHFDOOUHFRUGV
 &RQWDFW\RXU$GPLQLVWUDWRUIRUDOLVWRIDFFRXQWFRGHV
 <RXPXVWKDYHDSUHSURJUDPPHG(;&/86,9(+2/'NH\VHWXSRQ\RXUH[WHQVLRQWRXVHWKLV
IHDWXUH5HIHUWR([FOXVLYH+ROGIRUPRUHLQIRUPDWLRQRQWKHXVHRIWKLVIHDWXUH
PROGRAMMING
3URJUDPDQ$&&28 7&2'(NH\DQG(;&/86,9(+2/'NH\DVGHVFULEHGXQGHU3URJUDPPLQJD
3HUVRQDO.H 
RWH$Q$&&28 7&2'(NH\FDQEHVDYHGZLWKRUZLWKRXWWKHLQFOXVLRQRIDQDFFRXQWFRGH
Allocating an Account Code to an Outgoing Call
If you have an ACCOUNT CODE key programmed with a specific account code:
 3UHVVWKH$&&28 7&2'(NH\
 $FFHVVDOLQHDQGGLDOWKHH[WHUQDOQXPEHU
If you have an ACCOUNT CODE key without a specific account code programmed:
 3UHVVWKH$&&28 7&2'(NH\
 'LDOWKHUHTXLUHG$FFRXQW&RGH
 $FFHVVDOLQHDQGGLDOWKHH[WHUQDOQXPEHU
If you do not have an ACCOUNT CODE key programmed:
 'LDOWKH$FFRXQW&RGHIHDWXUHDFFHVVFRGH
 'LDOWKHUHTXLUHG$FFRXQW&RGH
 $FFHVVDOLQHDQGGLDOWKHH[WHUQDOQXPEHU


Allocating an Account Code to a Call in Progress
,I\RXZLVKWRFKDQJHWKHDFFRXQWFRGHDVVRFLDWHGZLWKDQLQFRPLQJRURXWJRLQJFDOOSHUKDSVDFDOO
KDVEHHQWUDQVIHUUHGWR\RXIURPDGHSDUWPHQWZLWKDGLIIHUHQWDFFRXQWFRGH\RXPD\DVVLJQD
GLIIHUHQWDFFRXQWFRGHZKLOHFRQQHFWHGWRWKHFDOO,QWKLVZD\QXPHURXVDFFRXQWFRGHVFDQEH
DVVRFLDWHGZLWKRQHFDOO
If you have an ACCOUNT CODE key programmed with a specific account code:
 :KLOHLQFRQYHUVDWLRQZLWKDQRWKHUSDUW\SUHVVWKH(;&/86,9(+2/'NH\
 3UHVVWKH$&&28 7&2'(NH\
 3UHVVWKH(;&/86,9(+2/'NH\DJDLQ
7KHFDOOHULVUHFRQQHFWHGDQGWKHFDOODVVLJQHGZLWKWKHQHZDFFRXQWFRGH
If you have an ACCOUNT CODE key without a specific account code programmed:
 :KLOHLQFRQYHUVDWLRQZLWKDQRWKHUSDUW\SUHVVWKH(;&/86,9(+2/'NH\
 3UHVVWKH$&&28 7&2'(NH\
 'LDOWKHUHTXLUHGDFFRXQWFRGH
 3UHVVWKH(;&/86,9(+2/'NH\DJDLQ
7KHFDOOHULVUHFRQQHFWHGDQGWKHFDOODVVLJQHGZLWKWKHQHZDFFRXQWFRGH
If you do not have an ACCOUNT CODE key programmed:
 :KLOHLQFRQYHUVDWLRQZLWKDQRWKHUSDUW\SUHVVWKH(;&/86,9(+2/'NH\
 'LDOWKH$FFRXQW&RGHIHDWXUHDFFHVVFRGH
 'LDOWKHUHTXLUHGDFFRXQWFRGH
 3UHVVWKH(;&/86,9(+2/'NH\DJDLQ
7KHFDOOHULVUHFRQQHFWHGDQGWKHFDOODVVLJQHGZLWKWKHQHZDFFRXQWFRGH
Alarm Calls
<RXFDQVHWXSDQDODUPZDNHXSRUUHPLQGHUFDOOWRULQJDW\RXUH[WHQVLRQDWDVSHFLILHGWLPH<RX
PXVWDQVZHUDULQJLQJDODUPFDOOEHIRUH\RXFDQFRQWLQXHZLWKDQ\RWKHURSHUDWLRQDW\RXUH[WHQVLRQ
:KHQ\RXUHFHLYHDQDODUPFDOO\RXUH[WHQVLRQULQJVIRUXSWRVHFRQGVGHIDXOWRUXQWLO\RX
DQVZHUWKHFDOO,I\RXGRQRWDQVZHUWKHFDOOZLWKLQWKLVWLPHSHULRG\RXUH[WHQVLRQULQJVDJDLQHYHU\
PLQXWHVGHIDXOWWKLVSURFHVVLVUHSHDWHGXSWRDPD[LPXPRIWHQWLPHVRUXQWLO\RXDQVZHU\RXU
DODUPFDOO
RWHV
 $QDODUPFDOOLVQRWUHSHDWHGRQVXFFHVVLYHGD\VZKLFKPHDQVWKDW\RXPXVWVHWXSWKHDODUP
FDOOGDLO\
 <RXU$GPLQLVWUDWRUFDQVHWXSDQDODUPFDOOIRU\RX&RQWDFW\RXU$GPLQLVWUDWRUIRUGHWDLOV
OPERATION
To set up an Alarm Call from your extension:
 'LDOWKH$ODUP&DOOIHDWXUHDFFHVVFRGH
 'LDOWKHWLPHXVLQJWKHKRXUFORFN
<RXKHDUGLDOWRQHLQGLFDWLQJWKDWWKHDODUPLVVHW
To cancel an Alarm Call:
z
'LDOWKH$ODUP&DOO&DQFHOIHDWXUHDFFHVVFRGH


Answer External Call
,I\RXZDQWWRDQVZHUH[WHUQDOFDOOVLQWKHRUGHUWKDWWKH\DUULYHDW\RXUH[WHQVLRQ\RXQHHGWR
SURJUDPDQ$ 6:(5(;7(5 $/NH\<RXDQVZHUWKHLQFRPLQJFDOOE\SUHVVLQJWKHIODVKLQJSUH
SURJUDPPHG$ 6:(5(;7(5 $/NH\<RXU$ 6:(5(;7(5 $/NH\FRQWLQXHVWRIODVKXQWLODOO
LQFRPLQJH[WHUQDOFDOOVKDYHEHHQDQVZHUHG
PROGRAMMING
3URJUDPWKH$ 6:(5(;7(5 $/NH\DVGHVFULEHGXQGHU3URJUDPPLQJ RXU.H V
OPERATION
RWH<RXPXVWKDYHDSUHSURJUDPPHG$ 6:(5(;7(5 $/NH\VHWXSRQ\RXUH[WHQVLRQWRXVH
WKLVIHDWXUH
To answer external calls using the ANSWER EXTERNAL key:
z
3UHVVWKHIODVKLQJ$ 6:(5(;7(5 $/NH\
7KH$ 6:(5(;7(5 $/NH FRQWLQXHVWRIODVKXQWLODOOWKHLQFRPLQJH[WHUQDOFDOOVKDYHEHHQ
DQVZHUHG
Answer Next Call
7KLVIHDWXUHLVVLPLODUWR$QVZHU([WHUQDO&DOOH[FHSWWKDWLWDSSOLHVWR$//LQFRPLQJLQWHUQDODQG
H[WHUQDOFDOOV$QVZHU1H[W&DOODOORZV\RXWRDQVZHUFDOOVLQWKHRUGHUWKDWWKH\DUULYHDW\RXU
H[WHQVLRQZLWKH[WHUQDOFDOOVUHFHLYLQJSULRULW\RYHULQWHUQDOFDOOV<RXDQVZHUWKHLQFRPLQJFDOOE\
SUHVVLQJWKHIODVKLQJSUHSURJUDPPHG$ 6:(5 (;7&$//NH\7KH$ 6:(5 (;7&$//NH\
FRQWLQXHVWRIODVKXQWLO\RXKDYHDQVZHUHGDOOWKHFDOOV
RWHV
 <RXFDQRQO
\
DQVZHULQFRPLQ
J
LQWHUQDOFDOOVXVLQ
J
WKLVIHDWXUHLIWKHFDOOLQ
J
H[WHQVLRQQXPEHULVLQ
\RXUH[WHQVLRQJURXS&RQWDFW\RXU$GPLQLVWUDWRUIRUDOLVWRIH[WHQVLRQVLQ\RXUH[WHQVLRQJURXS
 ([WHUQDOFDOOVWDNHSULRULW\RYHULQWHUQDOFDOOVZKHQERWKDUHZDLWLQJSUHVVLQJWKH$ 6:(5
(;7&$//NH\ZLOODQVZHUWKHH[WHUQDOFDOOHYHQLIWKHLQWHUQDOFDOODUULYHGILUVW
PROGRAMMING
3URJUDPWKH$ 6:(5 (;7&$//NH\DVGHVFULEHGXQGHU3URJUDPPLQJ RXU.H V
OPERATION
RWH<RXPXVWKDYHDSUHSURJUDPPHG$ 6:(5 (;7&$//NH\VHWXSRQ\RXUH[WHQVLRQWRXVH
WKLVIHDWXUH
To answer internal and external calls in the order that they arrive at your extension:
z
3UHVVWKHIODVKLQJ$ 6:(5 (;7&$//NH\
7KH$ 6:(5 (;7&$//NH FRQWLQXHVWRIODVKXQWLODOOLQFRPLQJFDOOVKDYHEHHQDQVZHUHG


Automatic Hold
:KLOHLQFRQYHUVDWLRQZLWKDQRWKHUSDUW\WKLVIHDWXUHDOORZV\RXWRPDNHRUUHFHLYHDFDOOZLWKRXW
SODFLQJWKHFXUUHQWFDOORQKROGILUVW
RWH$XWRPDWLF([FOXVLYH+ROGFDQDOVREHXVHGWRPDNHDIDVWWUDQVIHUWKDWLVLI\RXPDNHDFDOO
WRDQRWKHUH[WHQVLRQXVHUZKLOHLQFRQYHUVDWLRQZLWKDQHVWDEOLVKHGFDOODQG
\
RXUH
S
ODFH
\
RXUKDQGVHW
WKHKHOGSDUW\LVWUDQVIHUUHGWRWKHQHZFDOO)RUPRUHLQIRUPDWLRQRQWUDQVIHUULQJFDOOVUHIHUWR&DOO
7UDQVIHU
OPERATION
Outgoing Calls
To place the current call on Automatic Exclusive Hold and make another call:
z
:KLOHLQFRQYHUVDWLRQZLWKDQHVWDEOLVKHGFDOOPDNHDQRWKHUFDOO
7KHFDOOHUSODFHGRQKROGKHDUVVLOHQFHWRQHRUPXVLFRQKROG7KHFDOOLVKHOGXQGHU7UDQV&RQI
$Q DVVRFLDWHG'66%/)RU/, (NH VOLJKWVROLGUHG<RXKHDUGLDOWRQH
To return to the call placed on hold:
z
3UHVVWKH&DQFHONH\
To transfer the held party to the newly-called party:
z
:KLOHLQFRQYHUVDWLRQZLWKWKHQHZO\FDOOHGSDUW\UHSODFH\RXUKDQGVHW
Incoming Calls
To place the current call on Automatic System Hold and answer an incoming call:
 :KLOHLQFRQYHUVDWLRQZLWKDQHVWDEOLVKHGFDOOSUHVVWKHIODVKLQJNH\ZKLFKLVLQGLFDWLQJWKH
LQFRPLQJFDOO
 +DQGOHWKHQHZFDOODVXVXDO
To return to the held call:
z
:KLOH\RXUH[WHQVLRQLVLGOHSUHVV,QWHUFRPRULIWKHFDOOKDVDQDVVRFLDWHG'66%/)RU/, (
NH\SUHVVWKLVNH\


Call Forwarding
,QFRPLQJLQWHUQDODQGH[WHUQDOFDOOVSUHVHQWHGDW\RXUH[WHQVLRQFDQEHIRUZDUGHGLQWKHIROORZLQJ
ZD\V
z
&DOO)RUZDUG$OO&)$IRUZDUGVDOO\RXUFDOOVWRDQRWKHUH[WHQVLRQRUH[WHQVLRQJURXSZLWKRXW
ILUVWSUHVHQWLQJWKHFDOOVDW\RXUH[WHQVLRQ6HH&DOO)RUZDUG$OO&)$
z
&DOO)RUZDUGRQ1R$QVZHURU%XV\&)1&)%IRUZDUGV\RXUFDOOVWRDQRWKHUH[WHQVLRQRU
H[WHQVLRQJURXSZKHQ\RXDUHEXV\RQDQRWKHUFDOORUDZD\IURP\RXUGHVN6HH&DOO)RUZDUGRQ
1R$QVZHURU%XV &)1&)%
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5HPRWH&DOO)RUZDUGIRUZDUGVDOO\RXULQFRPLQJFDOOVWRDQH[WHUQDOGHVWLQDWLRQIRUH[DPSOHD
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WDNH\RXUFDOOV6HH)ROORZ0HDQG)ROORZ0H,P+HUH
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0DQDJHU6HFUHWDU\IRUZDUGVDOO\RXUFDOOVWRDQRWKHUH[WHQVLRQZKHQ\RXGRQRWZLVKWRUHFHLYH
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6SOLW&DOO)RUZDUGIRUZDUGV\RXULQFRPLQJLQWHUQDOFDOOVDQGH[WHUQDOFDOOVWRGLIIHUHQW
GHVWLQDWLRQV
z
,PPHGLDWH&DOO)RUZDUGIRUZDUGVDWWKHSUHVVRIDNH\WKHFDOOWKDWLVFXUUHQWO\ULQJLQJ\RXU
H[WHQVLRQ6HH,PPHGLDWH&DOO)RUZDUG
(DFKW\SHRIIRUZDUGLQJFDQEHSURJUDPPHGYLD6XSHU.H\XQGHUDSHUVRQDONH\DQGLQYRNHGE\
SUHVVLQJWKDWNH\RUE\GLDOLQJWKHDSSURSULDWHIHDWXUHDFFHVVFRGH
RWH<RXFDQDOVRIRUZDUG
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RXUFDOOVWR9RLFH0DLOLIDYDLODEOH7KH9RLFH0DLOH[WHQVLRQQXPEHUWKDW
\RXIRUZDUG\RXUSKRQHWRLVXVXDOO\<RXUDGPLQLVWUDWRUFDQWHOO\RXZKDWWKHQXPEHULVRQ\RXU
V\VWHP