Mitel MiVoice 6940 User manual

Mitel MiVoice 6940/6940w IP Phone
RELEASE 2.0.0 SP1 USER GUIDE
58016703 REV00
November, 2022

Notice
The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™
Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commit-
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without written permission from Mitel Networks Corporation.
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© Copyright 2022, Mitel Networks Corporation
All rights reserved

Software License Agreement
Mitel, hereinafter known as “Seller”, grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-
exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended.
This Product may integrate programs, licensed to Mitel by third party Suppliers, for distribution under the terms of this agreement.
These programs are confidential and proprietary, and are protected as such by copyright law as unpublished works and by inter-
national treaties to the fullest extent under the applicable law of the jurisdiction of the Customer. In addition, these confidential
and proprietary programs are works conforming to the requirements of Section 401 of title 17 of the United States Code.
Customer shall not disclose to any third party such confidential and proprietary programs and information and shall not export
licensed Software to any country except in accordance with United States Export laws and restrictions.
Customer agrees to not reverse engineer, decompile, disassemble or display Software furnished in object code form. Customer
shall not modify, copy, reproduce, distribute, transcribe, translate or reduce to electronic medium or machine readable form or
language, derive source code without the express written consent of the Seller and its Suppliers, or disseminate or otherwise
disclose the Software to third parties. All Software furnished hereunder (whether or not part of firmware), including all copies
thereof, are and shall remain the property of Seller and its Suppliers and are subject to the terms and conditions of this agree-
ment. All rights reserved.
Customer's use of this software shall be deemed to reflect Customer's agreement to abide by the terms and conditions contained
herein. Removal or modification of trademarks, copyright notices, logos, etc., or the use of Software on any Equipment other than
that for which it is intended, or any other material breach of this Agreement, shall automatically terminate this license. If this
Agreement is terminated for breach, Customer shall immediately discontinue use and destroy or return to Seller all licensed soft-
ware and other confidential or proprietary information of Seller. In no event shall Seller or its suppliers or licensors be liable for
any damages whatsoever (including without limitation, damages for loss of business profits, business interruption, loss of busi-
ness information, other pecuniary loss, or consequential damages) arising out of the use of or inability to use the software, even
if Seller has been advised of the possibility of such damages.

Contents
What’s New . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
6940 IP Phone Model Variant . . . . . . . . . . . . . . . . . . . . . . . . 2
6940w IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Supporting documentation . . . . . . . . . . . . . . . . . . . . . . . . . 3
Phone features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Installation and setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Cleaning the Mitel MiVoice 6940 IP phone touchscreen . . . . . . . . . 4
Tips for your comfort and safety . . . . . . . . . . . . . . . . . . . . . . 5
Don’t cradle the handset . . . . . . . . . . . . . . . . . . . . . . 5
Protect your hearing . . . . . . . . . . . . . . . . . . . . . . . . . 5
Adjust the viewing angle . . . . . . . . . . . . . . . . . . . . . . . 5
Phone keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Key panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Key description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Input methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Dialpad keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
On-screen keyboard . . . . . . . . . . . . . . . . . . . . . . . . .10
Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
UI overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Home screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Phone and network status indicators . . . . . . . . . . . . . . . . . . . . . 13
Programmable keys, state-sensitive softkeys, and the prime line key 15
Call screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Screen Saver . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Customizing your phone . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using the Settings menu . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Enabling Bluetooth functionality . . . . . . . . . . . . . . . . . .28
Pairing a Bluetooth device . . . . . . . . . . . . . . . . . . . . . .29
Forgetting a Bluetooth device . . . . . . . . . . . . . . . . . . . .32
Disconnecting a connected Bluetooth device . . . . . . . . . . .34
Renaming a paired Bluetooth device . . . . . . . . . . . . . . . .36
Connecting to a different or disconnected Bluetooth device . . .37
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Ring Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Audio Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Voice Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Wi-Fi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Connecting to Wi-Fi on 6940 IP Phone . . . . . . . . . . . . . . .44
Connecting to Wi-Fi on 6940w IP Phone . . . . . . . . . . . . . .49
Connecting to a WPA2 Enterprise network . . . . . . . . . . . . . . . . 50
Connecting to a home network . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Wi-Fi Network Connected/Wi-Fi Network Disconnected . . . . . 54
Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Configuring and using programmable keys . . . . . . . . . . . . . . . 57
PKM LED Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Other Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Phone Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Call Forward Always . . . . . . . . . . . . . . . . . . . . . . . . .60
Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Mobile/PC Line . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Account codes . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Account Code Verified . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Float Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Using Float Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Dialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Initiating a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Redialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Answering an incoming call . . . . . . . . . . . . . . . . . . . . . . . . .72
Manually forwarding an incoming call . . . . . . . . . . . . . . . . . . .73
Handling calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Muting the microphone . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Creating a multi-party conference call . . . . . . . . . . . . . . . . . . .76
Ending a conference and transferring remaining parties . . . . .79
Ending calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Managing calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
General functions . . . . . . . . . . . . . . . . . . . . . . . . . .81
Performing a search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Dialing from the Contacts application . . . . . . . . . . . . . . . . . . . . . 84
Personal folder features . . . . . . . . . . . . . . . . . . . . . . .85
Adding a new contact to your Personal folder . . . . . . . . . . . . . . 86
Editing an existing contact in your Personal folder . . . . . . . . . . 87
Deleting all contacts from the Personal folder . . . . . . . . . . . . . . 88
Deleting a contact from the Personal folder . . . . . . . . . . . . . . . 90
Corporate and Mobile folder features . . . . . . . . . . . . . . .91
Performing a search on a non-cached Corporate contact folder 92
Copying a Corporate or Mobile contact to the Personal folder 94
Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
Deleting entries from the Call History application . . . . . . . . .98
Copying entries to the Personal folder in the Contacts application 102
Missed calls indicator . . . . . . . . . . . . . . . . . . . . . . . 103
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Visual voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Enabling voicemail application . . . . . . . . . . . . . . . . . . 107
Logging into your voicemail . . . . . . . . . . . . . . . . . . . . 108
Logging out of your voicemail . . . . . . . . . . . . . . . . . . . 109
Playing a voicemail . . . . . . . . . . . . . . . . . . . . . . . . . 109
Dialing a voicemail . . . . . . . . . . . . . . . . . . . . . . . . . 110
Deleting a voicemail . . . . . . . . . . . . . . . . . . . . . . . . 112
Saving a voicemail . . . . . . . . . . . . . . . . . . . . . . . . . 113
Sending voicemail to a number . . . . . . . . . . . . . . . . . . 113
Adding voicemail number to Contacts . . . . . . . . . . . . . . 115
Emailing a voicemail . . . . . . . . . . . . . . . . . . . . . . . . 117
MobileLink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119
Pairing a mobile phone using Bluetooth . . . . . . . . . . . . . . . . . 120

Syncing mobile contacts . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Syncing mobile call history . . . . . . . . . . . . . . . . . . . . . . . . . 122
Viewing mobile call history . . . . . . . . . . . . . . . . . . . . 123
Viewing mobile missed calls . . . . . . . . . . . . . . . . . . . . 124
Viewing details of a mobile call history or missed call entry . . 124
Updating mobile call history and missed calls . . . . . . . . . . 126
Dialing a mobile phone call history entry . . . . . . . . . . . . 126
Adding an entry to Contacts . . . . . . . . . . . . . . . . . . . . 128
Deleting mobile call history and missed call . . . . . . . . . . . 129
Answering an incoming mobile call using your Mitel MiVoice 6940 IP phone
131
Moving audio from an active mobile call between your mobile phone and Mitel
MiVoice 6940 IP phone . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
PCLink for 6940 IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Configure the Mitel 6940 IP Phone . . . . . . . . . . . . . . . . 133
Pair the Mitel 6940 IP Phone with Windows or MAC . . . . . . 134
Configure Collaboration Applications . . . . . . . . . . . . . . . 137
Understanding IP Phone Call Behavior with PCLink . . . . . . . 138
Known Issues With Tested Video Collaboration Applications . 140
Additional features . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
Accessory support . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151
Mitel M695 Programmable Key Module (PKM) . . . . . . . . . . . . . 151
Mitel Wireless LAN Adapter . . . . . . . . . . . . . . . . . . . . . . . . 152
Mitel Cordless Bluetooth Handset . . . . . . . . . . . . . . . . . . . . . 153
Hardware features . . . . . . . . . . . . . . . . . . . . . . . . . 154
LED indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Alerting tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Powering on/off the Bluetooth cordless handset . . . . . . . . 156
Mitel Integrated DECT Headset . . . . . . . . . . . . . . . . . . . . . . 157
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Using the headset . . . . . . . . . . . . . . . . . . . . . . . . . 158
Charging the headset . . . . . . . . . . . . . . . . . . . . . . . 158
Upgrading the headset . . . . . . . . . . . . . . . . . . . . . . . 158
Check the battery level and firmware version of the Integrated DECT Head-
set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
LED status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Replacing the Integrated DECT Headset . . . . . . . . . . . . . 160
Mitel S720 Bluetooth Speakerphone . . . . . . . . . . . . . . . . . . . 161
Hardware features . . . . . . . . . . . . . . . . . . . . . . . . . 161
USB headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Limited warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . .165
Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Warranty repair services . . . . . . . . . . . . . . . . . . . . . . . . . . 165
After warranty service . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

1
WHAT’S NEW
What’s New
This section describes the new features or enhancements in MiNet Release 2.0.0 SP1.
The following table summarizes each new feature or enhancement and provides a link to more informa-
tion about the feature.
FEATURE/ENHANCEMENT DESCRIPTION LOCATION
Addition of 6940w IP Phone to
6940 IP Phone Model Variants
A new variant of the 6940 IP
Phone is available called the
6940w IP Phone. The 6940w IP
Phone is physically identical to
the 6940 IP Phone. The new
features supported by the
6940w IP Phone relative to the
6940 IP Phone are embedded
Wi-Fi, Bluetooth 5.2, IEEE
802.3az standard (Energy
Efficient Ethernet) capability.
See 6940w IP Phone
Built-in Wi-Fi connectivity for
6940w IP Phone
The 6940w IP Phone has
bulit-in wireless connectivity
which allows your phone to join
a secure, high-speed network.
See Connecting to Wi-Fi on
6940w IP Phone

2
WELCOME 6940 IP PHONE MODEL VARIANT
Welcome
The Mitel MiVoice 6940 IP phone is a top-of-the-line executive phone with a large high-resolution
touch display that delivers graphically rich applications. As a full-feature enterprise-class phone,
the Mitel MiVoice 6940 IP phone provides 96 programmable self-labeling keys and six intuitive
state sensitive softkeys.
The Mitel MiVoice 6940 IP phone features superior sound quality with a cordless Bluetooth
handset featuring enhanced audio capabilities, a speakerphone that utilizes advanced audio
processing to achieve richer and clearer handsfree conversations, and native Bluetooth and USB
headset functionality.
The 6940 IP phone supports MobileLink, a feature that provides seamless mobile integration
using Bluetooth wireless technology. MobileLink highlights include the ability to:
•Answer a mobile phone call using your Mitel MiVoice 6940 IP phone.
•Effortlessly move mobile call audio between the Mitel MiVoice 6940 IP phone and your mobile
phone.
•Sync your mobile phone’s contact list with your Mitel MiVoice 6940 IP phone.
Accommodating today’s high speed networks through dual Gigabit Ethernet ports, the Mitel
MiVoice 6940 IP phone also offers plenty of support for Mitel and third-party peripherals and has
an environmentally efficient PoE class 3 rating. The Mitel MiVoice 6940 IP phone is one of the most
advanced desktop IP phones available on the market today and is ideal for any enterprise execu-
tive or manager, Teleworker, and Contact Center employee.
The 6940 IP phone is compatible with the MiVoice Business phone system.
6940 IP Phone Model Variant
The 6940 IP Phone has the following variant:
•6940w IP Phone
6940w IP Phone
A new variant of the 6940 IP Phone is available called the 6940w IP Phone. The 6940w IP Phone is
physically identical to the 6940 IP Phone. There are new features supported by the 6940w IP Phone
relative to the 6940 IP Phone, namely embedded Wi-Fi, Bluetooth 5.2, IEEE 802.3az standard
(Energy Efficient Ethernet) capability. For a detailed list of features, see Phone features.
The 6940w IP Phone also supports the same accessories as the current 6940 IP Phone.
About this guide
This guide explains how to use the basic features of your new Mitel MiVoice 6940 IP phone. Not all
features listed are available by default. Your System Administrator has the ability to customize many

3
WELCOME SUPPORTING DOCUMENTATION
features on this phone. Contact your System Administrator to find out which features and services are
available to you on your phone system.
Supporting documentation
To access product documentation:
1. Log in to Mitel MiAccess Portal.
2. In the left-hand menu, click Doc Center.
3. Click DEVICES AND ACCESSORIES.
4. Navigate to IP PHONES >6900 SERIES >6900 IP PHONES and select the required document.
Phone features
The following table describes the IP Phone features:
Feature 6940 IP Phone 6940w IP Phone
Display 7" WVGA (800x480) color TFT
capacitive touch-screen LCD
display with brightness controls
7" WVGA (800x480) color TFT
capacitive touch-screen LCD
display with brightness controls
Programmable Keys 12 touchscreen top softkeys
supporting up to 48 functions
12 touchscreen top softkeys
supporting up to 48 functions
Context Sensitive Keys 6 state-based touchscreen
bottom softkeys supporting up
to 30 functions
6 state-based touchscreen
bottom softkeys supporting up
to 30 functions
Ethernet (PoE) Built-in-two-port, 10/100/1000
Gigabit Ethernet switch - lets
you share a connection with
your computer
Built-in-two-port, 10/100/1000
Gigabit Ethernet switch - lets
you share a connection with
your computer
IEEE Power-over-Ethernet
(PoE)
802.3af (IEEE) or IEEE 802.3at
(IEEE) - LAN and PC
802.3az (EEE)
- LAN & PC
POE Class Class 3 with auto change to 4.
The class is for set alone. Class
will auto change with added
PKM on extension port
The 6940w IP Phone does not
have the auto class change
feature. If an accessory is
installed in the sidecar
accessory port, the phone must
be powered using a 48v power
brick.
Bluetooth Support Embedded Bluetooth 4.0 Embedded Bluetooth 5.2
External USB Port 1x USB 2.0 (500mA) Host 1x USB 2.0 (500mA) Device /
Host

4
WELCOME INSTALLATION AND SETUP
Installation and setup
Please refer to the Mitel MiVoice 6940 IP Phone Installation Guide included with your phone for basic
installation and physical setup information.
Cleaning the Mitel MiVoice 6940 IP phone touchscreen
Repeated use of the Mitel MiVoice 6940 IP phone may lead to a dirty screen. To clean the phone’s screen,
Mitel recommends the use of a super fine cotton cloth, cotton swab, or microfiber lens cloth made of
microfiber suede (preferably one without sewn hems or similar characteristics that would scratch the
surface of the screen). You can use the cloth dry for dusting, polishing and light cleaning, or dampen it
(with water only) to deep clean the surface. If using a damp cloth, make sure to use just a little water on
the cloth. Too much moisture can cause damage to your phone that could be permanent. If the cloth is
dripping or the surface shows water spots after wiping, then you are using too much water on the cloth.
Some rules to follow when cleaning your screen include:
•Do not use any sharp objects including your fingernail.
•Do not rub, touch or tap the surface of the screen with sharp or abrasive items such as a ball-point pen
or a screw driver.
•Do not use any type of cleansers including abrasive cleansers.
•Do not use any type of glass cleaner or any cleaner that contains alcohol or ammonia.
•Do not spray any type of cleaner directly on the phone’s screen.
•Do not allow any liquid to run down the surface of the touchscreen and under the bezel.
•If using a damp cloth, disconnect power to the phone before wiping the screen.
PC Link / Mobile Link Yes No
802.11n Wi-Fi - Yes (buit-in)
Antimicrobial Plastics No No
USB Headset Support
(H10/30/40)
Yes Yes
S720 BT Speakerphone Yes (supported as a
speakerphone)
Yes (supported as a Headset)
M695 Programmable Key
Module
Yes (3 max) Yes (3 max)
AC power adapter Yes. Sold separately Yes. Sold separately
Cordless Bluetooth handset Yes Yes
Enhanced wideband, full-duplex
speakerphone for handsfree
calls
Yes Yes
Feature 6940 IP Phone 6940w IP Phone

5
WELCOME TIPS FOR YOUR COMFORT AND SAFETY
CAUTION: Use of any type of cleaners, alcohol, ammonia, and/or hard or sharp objects can harm the touch-
screen surface and potentially cause transparent conductive film cracks in the screen.
To clean your Mitel MiVoice 6940 IP phone’s touchscreen:
1. Disconnect power to your phone.
2. Retrieve a soft cloth, such as a microfiber cloth.
3. If necessary, dampen the cloth. For regular cleanings, a dry cloth is usually sufficient. For stubborn
build-up or for periodic deep cleanings, wet the cloth under a faucet and then wring out until it is just
damp.
4. Wipe the screen gently with the cloth making sure to not get any moisture in the sides of the screen.
You can also wipe down the entire phone to remove dirt and grime.
5. Allow your phone to completely dry after you are done cleaning. This should only take a few minutes.
6. Reconnect power to your phone.
NOTE: Keeping your touchscreen clean and free of dirt and fingerprints on a regular basis extends the life
of your phone’s touchscreen.
Tips for your comfort and safety
Don’t cradle the handset
Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the
handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to
use a headset. See “Accessory support” for more information on headsets.
Protect your hearing
Your Mitel MiVoice 6940 IP phone has a control for adjusting the volume of the handset, headset, and
speakerphone. Because continuous exposure to loud sounds can contribute to hearing loss, keep the
volume at a moderate level.
Adjust the viewing angle
The stand for your Mitel MiVoice 6940 IP phone supports two viewing angles (30° and 60°). Adjust the
stand to suit your viewing preference. For instructions on how to adjust the stand, see the Mitel MiVoice
6940 IP Phone Installation Guide.

6
PHONE KEYS KEY PANEL
Phone keys
Key panel
The following sections describe the various Mitel MiVoice 6940 IP phone key functions and how they can
help you make and manage your calls and caller information.
aGoodbye Key oDialpad
dHold Key qBluetooth Cordless
Handset
eMessage Waiting
Indicator (MWI)
rContacts Key
fMute Key sRedial Key
gSpeaker/Headset Key tCall History Key

7
PHONE KEYS KEY DESCRIPTION
Key description
The following table describes the keys on the Mitel MiVoice 6940 IP phone:
hState-Sensitive
Softkeys
uSettings Key
iVolume Control wSpeaker
jProgrammable Keys yVoicemail Key
kLCD Touchscreen
Key Description
Contacts key - Displays a list of your contacts.
For more information, see “Contacts”.
Call History key - Displays a list of your missed,
outgoing, and answered calls.
For more information, see “Call History”.
Voicemail key - Provides access to your
voicemail service (if configured).
For more information, see “Voicemail”.
Settings key - Provides services and settings
that allow you to customize your phone.
For more information, see “Customizing your
phone”.
Volume controls - Adjusts the volume for the
ringer, handset, headset, and speakerphone.
Press the volume control keys while the phone is
ringing to adjust the ringer volume. Pressing
these keys during an active call adjusts the
volume of the audio device being used (handset,
headset, or speaker).
Goodbye key - Ends an active call.
The Goodbye key also exits an open list (such
as Call History) and menus (such as
the Settings menu) without saving changes.
Redial key - Displays a list of your previously
dialed calls. Pressing the Redial key twice redials
the last dialed number displayed on
the Home screen.
For more information, see “Redialing a number”.

8
PHONE KEYS INPUT METHODS
Input methods
Dialpad keys
The Mitel MiVoice 6940 IP phone has a dialpad with digits from 0 through 9, a * key, and a # key. Keys 2
through 9 contain the letters of the alphabet. These dialpad keys can be used to dial a phone number to
make a call (see “Making calls”) and to press keys requested by an Interactive Voice Response (IVR)
system. The basic inputs for the Mitel MiVoice 6940 IP phone dialpad includes the following:
Hold key - Places an active call on hold. To
retrieve a held call, tap the applicable Line key.
For more information, see “Placing a call on
hold”.
Mute key - Mutes the microphone so that your
caller cannot hear you (the LED beside the key
turns on when the microphone is on mute).
For more information, see “Muting the
microphone”.
Speaker/Headset key - Transfers the active call
to the speaker or headset, allowing handsfree
use of the phone.
For more information, see “Audio Path”.
Dialpad Key Description
0 Dials 0
1 Dials 1
2 ABC Dials 2
When entering text, this key enters A with one
press, B with two presses, and C with three
presses.
3 DEF Dials 3
When entering text, this key enters D with one
press, E with two presses, and F with three
presses.
4 GHI Dials 4
When entering text, this key enters G with one
press, H with two presses, and I with three
presses.

9
PHONE KEYS INPUT METHODS
The * is called the star key. The # is called the pound key, number sign, or hash key, depending on one's
nationality or personal preference. These can be used for special functions such as accessing advanced
services. The star key and pound key functions are dependent on your call server’s feature availability.
Contact your System Administrator for more information about available functions using these keys.
When entering characters in the various Settings menus or in different applications (for example, when
adding a contact to your Contacts application), advanced characters can be entered using the dialpad
keys.
The following tables identifies the characters that you can use and the order in which they are accessible.
5 JKL Dials 5
When entering text, this key enters J with one
press, K with two presses, and L with three
presses.
6 MNO Dials 6
When entering text, this key enters M with one
press, N with two presses, and O with three
presses.
7 PQRS Dials 7
When entering text, this key enters P with one
press, Q with two presses, R with three presses,
and S with four presses.
8 TUV Dials 8
When entering text, this key enters T with one
press, U with two presses, and V with three
presses.
9 WXYZ Dials 9
When entering text, this key enters W with one
press, X with two presses, Y with three presses,
and Z with four presses.
Key Uppercase Characters Lowercase Characters
0 0 + 0 +
1 1 . : ; =_ , - ' & ( ) $ ! 1 . : ; =_ , - ' & ( ) $ !
2 A B C 2 a b c 2
3 D E F 3 d e f 3
4 G H I 4 g h i 4
5 J K L 5 j k l 5
6 M NO 6 m n o 6
7 P Q R S 7 p q r s 7
Dialpad Key Description

10
PHONE KEYS INPUT METHODS
On-screen keyboard
In addition to the Mitel MiVoice 6940 IP phone’s dialpad keys, an on-screen international keyboard is
available for character input. The on-screen international keyboard automatically displays in various appli-
cations when character input is required.
The lower case layout of the on-screen international keyboard is as follows:
The upper case layout of the on-screen international keyboard is as follows:
The numeric layout of the on-screen international keyboard is as follows:
Pressing and holding various keys on the on-screen keyboard allows you choose diacritical and
secondary characters. The diacritical and secondary characters available for the on-screen international
keyboard include:
8 T U V 8 t u v 8
9 W X Y Z 9 w x y z 9
* * <SPACE> * <SPACE>
# # / \ @ # / \ @
Press
and
hold
Available diacritics/secondary characters
Key Uppercase Characters Lowercase Characters

11
PHONE KEYS INPUT METHODS
eèéêëēĕė
uùúûü
iìíîïīį
oòóôõöœø
aàáâãäåæā
cçćč
l ƚ
nñń
y ÿ
s ß
! ¡
? ¿
$€£
( { [ <
) } ] >
` ~
= +
/ | \
- _

12
GETTING STARTED UI OVERVIEW
Getting started
The Mitel MiVoice 6940 IP phone must be set up and be configured by the System Administrator prior to
its first use.
UI overview
Navigation
UI navigation is performed using the LCD touchscreen:
•Press and hold a programmable key to configure the programmable key (see “Configuring and using
programmable keys” for more information).
•Swipe left and right in the programmable key area to switch programmable key pages.
•Swipe up and down in the various settings menus as well as the Contacts and Call
History applications to scroll through the respective list of values, contacts, and entries.
•Tap an item on screen to select the item or perform an action.
Home screen
When the phone has successfully booted up and connected to the network, the phone displays
the Home screen. The Home screen shows the date and time along with your number and last dialed
number. It is the default screen displayed when the phone is in an idle state.
NOTE:
1. Your System Administrator should have configured your number and any other administrative
features required. If your number does not display on the screen, contact your System Administrator.
2. Avatars are only available if set up by your System Administrator. If avatars are not available,
contact’s initials (if available) or a generic avatar is displayed.