Mitel 5001 User manual

USER GUIDE
M I T E L N E T W O R K SM I T E L N E T W O R K S
IP Phone
5001

3100 ICP - 4.0

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Contents
ABOUT THE 5001 IP PHONE 
USING YOUR PHONE 
0DNLQJDQG$QVZHULQJ&DOOV 
$FFRXQW&RGHV 
$ODUP&DOOV 
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'LYHUWLQJ 
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.H\&OLFN&RQWURO 
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/RXGVSHDNHU3DJLQJ 
0HVVDJH:DLWLQJ 
0)0XOWL)UHTXHQF\7RQH'LDOOLQJ 
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FEATURE ACCESS CODES 

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ABOUT THE 5001 IP PHONE
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(WKHUQHWQHWZRUN,WLVVXSSRUWHGE\WKH0LWHO HWZRUNV,QWHJUDWHG&RPPXQLFDWLRQV3ODWIRUP
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Telephone Status Indicators
About Feature Access Codes
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Tips for Your Comfort and Safety
Don’t cradle the handset!
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WKHKDQGVHWEHWZHHQ\RXUHDUDQGVKRXOGHU,I\RXXVH\RXUSKRQHDORW\RXPD\ILQGLWPRUH
FRPIRUWDEOHWRXVHDKHDGVHW6HHWKHVHFWLRQRQKHDGVHWXVDJHHOVHZKHUHLQWKLVJXLGHIRUPRUH
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Protect your hearing
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H[SRVXUHWRORXGVRXQGVFDQFRQWULEXWHWRKHDULQJORVVNHHSWKHYROXPHDWDPRGHUDWHOHYHO
Adjusting the ringer and handset volume
To adjust the Ringer Volume while the set is ringing:
z
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To adjust the Handset Receiver Volume when you are using the handset:
z
3UHVVWKH9ROXPHFRQWUROEXWWRQ
USING YOUR PHONE
Making and Answering Calls
To make a call:
 /LIWWKHKDQGVHW
 'LDOWKHQXPEHU
To answer a call:
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/LIWWKHKDQGVHW
Account Codes
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ELOOLQJRUDFFRXQWLQJSXUSRVHV7KHFRGHLGHQWLILHVWKHDFFRXQWLQWKHFDOOUHFRUGVWKDW\RXUV\VWHP
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To assign an account code to an outgoing call:
 'LDO 
 'LDOWKHUHTXLUHG$FFRXQW&RGH
 $FFHVVDOLQHDQGGLDOWKHH[WHUQDOQXPEHU

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Alarm Calls
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DQVZHUWKHFDOO,I\RXGRQRWDQVZHUWKHFDOOZLWKLQWKLVWLPHSHULRG\RXUH[WHQVLRQULQJVDJDLQHYHU\
WZRPLQXWHVGHIDXOWWKLVSURFHVVLVUHSHDWHGXSWRDPD[LPXPRIWHQWLPHVRUXQWLO\RXDQVZHU
\RXUDODUPFDOO
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FDOOGDLO\
To set up an Alarm Call from your extension:
 'LDO 
 'LDOWKHWLPHXVLQJWKHKRXUFORFN
<RXKHDUGLDOWRQHLQGLFDWLQJWKDWWKHDODUPLVVHW
To cancel an Alarm Call:
z
'LDO 
Call Park Pick-up
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H[WHQVLRQXVHUEURDGFDVWVDPHVVDJHLQIRUPLQJ\RXWKDW\RXKDYHDFDOOZDLWLQJWREHDQVZHUHGDQG
RQZKLFKOLQHWKHFDOOLVKHOG
1RWH<RXU$GPLQLVWUDWRUFDQVHWXSWKHV\VWHPVRWKDWDVLQJOHGLJLWFDQEHXVHGWRSLFNXSWKHFDOO
LQVWHDGRIXVLQJWKHWKUHHGLJLWDFFHVVFRGH
On receiving a broadcast message of a call waiting to be answered on a specific line for you:
 'LDO 
 'LDOWKHOLQHQXPEHUXVLQJWKHWZRGLJLWIRUPDWIRUH[DPSOH
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Call Transfer
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To Transfer an active call:
 3UHVV+2/'
 'LDOWKHQXPEHURIWKHWKLUGSDUW\
 'RRQHRIWKHIROORZLQJ
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7RFRPSOHWHWKH7UDQVIHUKDQJXS
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1RWH,IWKHFDOOLVXQDQVZHUHGLWUHWXUQVWR\RXUH[WHQVLRQ

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Directed Call Pick-up
7KLVIHDWXUHDOORZV\RXWRDQVZHUDFDOOULQJLQJDWDQ\H[WHQVLRQLQWKHV\VWHP,IWKHUHLVPRUHWKDQ
RQHFDOOULQJLQJDQH[WHUQDOFDOOZLOODOZD\VEHDQVZHUHGEHIRUHDQLQWHUQDORUUHYHUWHGFDOO
To answer a call that is ringing at another extension:
z
'RRQHRIWKHIROORZLQJ
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'LDO IROORZHGE\WKHULQJLQJH[WHQVLRQVQXPEHU
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'LDOWKHVLQJOHGLJLW'LUHFWHG&DOO3LFNXSDFFHVVFRGHGHWHUPLQHGE\\RXU$GPLQLVWUDWRU
IROORZHGE\WKHULQJLQJH[WHQVLRQVQXPEHU
Diverting
,QFRPLQJLQWHUQDODQGH[WHUQDOFDOOVSUHVHQWHGDW\RXUH[WHQVLRQFDQEHGLYHUWHGLQWKHIROORZLQJ
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'LYHUWZKHQ R$QVZHURU%XV\GLYHUWV\RXUFDOOVWRDQRWKHUGHVWLQDWLRQZKHQ\RXGRQWDQVZHU
\RXUSKRQHRUZKHQ\RXDUHRQDQRWKHUFDOO
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([WHUQDO'LYHUWGLYHUWVDOO\RXULQFRPLQJFDOOVWRDQH[WHUQDOGHVWLQDWLRQIRUH[DPSOHDFHOOXODU
SKRQHRU\RXKRPHQXPEHU)RUPRUHLQIRUPDWLRQVHH([WHUQDO'LYHUWHOVHZKHUHLQWKLVJXLGH
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6SOLW'LYHUWGLYHUWV\RXULQFRPLQJLQWHUQDOFDOOVDQGH[WHUQDOFDOOVWRGLIIHUHQWGHVWLQDWLRQV
To program and activate call diversions:
 'LDORQHRIWKHIROORZLQJ
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'LYHUW$OZD\VWRDQ([WHQVLRQ
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'LYHUW$OZD\VWRDQ([WHQVLRQ*URXS
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'LYHUW R$QVZHU%XV\WRDQ([WHQVLRQ
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'LYHUW R$QVZHU%XV\WRDQ([WHQVLRQ*URXS
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6SOLW'LYHUW$OZD\VWRDQ([WHQVLRQ,QWHUQDO&DOOV
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6SOLW'LYHUW R$QVZHU%XV\WRDQ([WHQVLRQ,QWHUQDO&DOOV
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6SOLW'LYHUW$OZD\VWRDQ([WHQVLRQ*URXS,QWHUQDO&DOOV
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6SOLW'LYHUW R$QVZHU%XV\WRDQ([WHQVLRQ*URXS,QWHUQDO&DOOV
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6SOLW'LYHUW$OZD\VWRDQ([WHQVLRQ([WHUQDO&DOOV
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6SOLW'LYHUW$OZD\VWRDQ([WHQVLRQ*URXS([WHUQDO&DOOV
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6SOLW'LYHUW R$QVZHU%XV\WRDQ([WHQVLRQ([WHUQDO&DOOV
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6SOLW'LYHUW R$QVZHU%XV\WRDQ([WHQVLRQ*URXS([WHUQDO&DOOV
 'LDOWKHGHVWLQDWLRQH[WHQVLRQRUH[WHQVLRQJURXSQXPEHU
 +DQJXS
To cancel diversions:
'LDORQHRIWKHIROORZLQJFRGHV
FDQFHODOOGLYHUVLRQV
FDQFHOLQWHUQDOGLYHUVLRQVLQJ
FDQFHOH[WHUQDOGLYHUVLRQV



Do Not Disturb
7KLVIHDWXUHGLVDEOHV
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RXUULQ
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To activate Do Not Disturb:
z
'LDO 
:KHQ RXOLIW RXUKDQGVHW RXKHDULQWHUUXSWHGGLDOWRQHLQGLFDWLQJWKDWWKHIHDWXUHLVDFWLYH
To deactivate Do Not Disturb:
z
'LDO 
Emergency 9-9-9 Calls
<RXFDQFRQWDFWHPHUJHQF\VHUYLFHVIURPDQ\H[WHQVLRQLQWKHV\VWHPWKDWKDVDFFHVVWRDQ
RXWVLGHOLQH
OPERATION
 $FFHVVDOLQHE\GLDOOLQJWKHRXWDFFHVVGLJLW
<RXKHDUH[WHUQDOGLDOWRQH
 'LDO
Extension Paging
7KLVIHDWXUHDOORZV
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RXWRWXUQRQWKHORXGV
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DQGEURDGFDVWDPHVVDJHWRWKHVHH[WHQVLRQXVHUV<RXFDQXVH([WHQVLRQSDJLQJWRSDJH
 DQRWKHUH[WHQVLRQXVHU
 DOOH[WHQVLRQXVHUVLQDQH[WHQVLRQJURXS
 DOOH[WHQVLRQXVHUVRQWKHV\VWHP
To page an extension or extension group:
 /LIWWKHKDQGVHW
 'LDO 
 'RRQHRIWKHIROORZLQJ
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'LDOWRSDJHDOOH[WHQVLRQV
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'LDODVSHFLILFH[WHQVLRQRUH[WHQVLRQJURXSQXPEHU
 0DNHWKHDQQRXQFHPHQW


External Call Waiting Tone
7KLVIHDWXUHHQDEOHVRUGLVDEOHV&DOO:DLWLQJWRQHRQ\RXUH[WHQVLRQ:KHQHQDEOHGDVKRUWEXUVWRI
WRQHLVJHQHUDWHGZKHQDQH[WHUQDOFDOODUULYHVDW\RXUH[WHQVLRQDQG\RXUH[WHQVLRQLVEXV\
:KHQ&DOO:DLWLQJWRQHLVKHDUG\RXFDQOHDYHWKHLQFRPLQJFDOOXQDQVZHUHGXQWLO\RXKDYHILQLVKHG
WKHFXUUHQWFDOORUSODFHWKHFXUUHQWFDOORQKROGDQGDQVZHUWKHQHZFDOO
To enable Call Waiting tone:
 'LDO 
 3UHVV
 5HSODFH\RXUKDQGVHW
To disable Call Waiting tone:
 'LDO 
 3UHVV
 5HSODFH\RXUKDQGVHW
External Divert
7KLVIHDWXUHDOORZV\RXWRGLYHUW\RXULQFRPLQJFDOOVWRDQH[WHUQDOGHVWLQDWLRQIRUH[DPSOHDFHOOXODU
SKRQHRU\RXUKRPHQXPEHU
<RXFDQVWLOOPDNHLQWHUQDOFDOOVDQGGLDOHPHUJHQF\QXPEHUVIURPDORFNHGH[WHQVLRQ
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IHDWXUH
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z
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RUYLFHYHUVD
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To divert all your calls to an external destination:
 'LDO 
 'LDOWKHH[WHUQDOQXPEHULQFOXGLQJWKHOLQHDFFHVVQXPEHU\RXZLVKWRGLYHUW\RXUFDOOVWR
:KHQ RXOLIW RXUKDQGVHW RXKHDULQWHUUXSWHGGLDOWRQHLQGLFDWLQJWKDW RXDUHGLYHUWLQJ RXU
FDOOV
To divert your calls to the destination you dialed when you last used External Divert:
 'LDO 
 3UHVVWRFRPSOHWHWKHGLJLWVHTXHQFH
3UHVVLQJ+ROGGXULQJWKHVHTXHQFHLQVHUWVDSDXVHIRUGLDOWRQH
To cancel External Divert:
z
'LDO 


Follow Me
7KLVIHDWXUHDOORZV\RXWRWHPSRUDULO\GLYHUW\RXUFDOOVWRDQRWKHUH[WHQVLRQEHIRUHOHDYLQJWRZRUNDW
DQRWKHUGHVN\RXUFDOOVIROORZ\RXWRWKHRWKHUGHVN,I\RXDOZD\VGLYHUW\RXUFDOOVWRWKHVDPH
H[WHQVLRQ\RXFDQSURJUDPD)2//2:0(NH\ZLWKWKLVH[WHQVLRQQXPEHU$OWHUQDWLYHO\\RXDQ
SURJUDPWKH)2//2:0(NH\ZLWKRXWVSHFLI\LQJDGHVWLQDWLRQQXPEHUZKLFKPHDQVWKDW\RXPXVW
GLDODQH[WHQVLRQQXPEHUHDFKWLPH\RXZDQWWRGLYHUW\RXUFDOOV
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QRWIXOO\DFWLYHWKLVPHDQVWKDWDQRWKHUH[WHQVLRQFDQSXOOFDOOVIURP\RXUH[WHQVLRQDWDODWHUWLPH
E\XVLQJWKH)ROORZ0H,P+HUHIHDWXUH
To enable your calls to follow you to another extension:
 )URP\RXUH[WHQVLRQ 
 'LDOWKHH[WHQVLRQQXPEHUZKHUH\RXZLVKWRGLYHUW\RXUFDOOV
:KHQ RXOLIW RXUKDQGVHW RXKHDULQWHUUXSWHGGLDOWRQHLQGLFDWLQJWKDW RXUFDOOVDUHEHLQJ
GLYHUWHG
To enable, but not activate, Follow Me from your usual extension:
z
'LDO 
<RXUFDOOVDUHQRWGLYHUWHGXQWLODQRWKHUH[WHQVLRQLQYRNHVWKH)ROORZ0H,P+HUHIHDWXUH
Follow Me (I’m Here)
7KLVIHDWXUHHQDEOHV\RXWRSXOOFDOOVIURP\RXUXVXDOH[WHQVLRQWRWKHH[WHQVLRQDWZKLFK\RXDUH
FXUUHQWO\ZRUNLQJ<RXFDQXVHWKLVIHDWXUHWRHQVXUHWKDW\RXUFDOOVFRQWLQXHWRIROORZ\RXZKHQ\RX
DUHZRUNLQJDWYDULRXVGHVNVZLWKLQ\RXURIILFH
1RWH$)ROORZ0H,P+HUHUHTXHVWLVQRWDOORZHGLIWKHSXOOHGIURPH[WHQVLRQGRHVQRWKDYHWKH
)ROORZ0HIHDWXUHHQDEOHGRUDFWLYH
To enable Follow Me from your usual extension:
z
'LDO 
To activate from a remote extension:
 'LDO 
 'LDO\RXUH[WHQVLRQQXPEHU
<RXUFDOOVDUHGLYHUWHGWRWKHQHZH[WHQVLRQ:KHQ RXPRYHWRDQRWKHUH[WHQVLRQUHSHDWWKH
DERYHVWHSVDQG RXUFDOOVZLOOIROORZ RX
To cancel from the remote extension:
 'LDO 
 'LDO\RXUH[WHQVLRQQXPEHU
<RXUFDOOVDUHGLYHUWHGWRWKHQHZH[WHQVLRQ:KHQ RXPRYHWRDQRWKHUH[WHQVLRQUHSHDWWKH
DERYHVWHSVDQG RXUFDOOVZLOOIROORZ RX
To cancel from your usual extension:
z
'LDO 


Group Call Pick-up
$SLFNXSJURXSLVDJURXSRIH[WHQVLRQVZKLFKZKHQRQHH[WHQVLRQULQJVRWKHUH[WHQVLRQXVHUVLQ
WKHJURXSFDQSLFNXSWKHFDOO,IWKHUHLVPRUHWKDQRQHFDOOULQJLQJDQH[WHUQDOFDOOZLOODOZD\VEH
DQVZHUHGEHIRUHDQLQWHUQDORUUHYHUWHGFDOO
1RWH<RXU$GPLQLVWUDWRUFDQVHWXSWKHV\VWHPVRWKDWDVLQJOHGLJLWFDQEHXVHGWRSLFNXSWKHFDOO
LQVWHDGRIXVLQJWKHWKUHHGLJLWDFFHVVFRGH&RQWDFW\RXU$GPLQLVWUDWRUIRUDOLVWRIVLQJOHGLJLWDFFHVV
FRGHV
To answer a call that is ringing at another extension in your pick-up group:
 /LIW\RXUKDQGVHW
 'LDOWKHVLQJOHGLJLWDFFHVVFRGHV\VWHPGHIDXOWRU 
<RXDUHFRQQHFWHGWRWKHFDOOHURIWKHULQJLQJH[WHQVLRQ
Intrude
7KLVIHDWXUHDOORZV\RXWRHQWHUDQHVWDEOLVKHGFDOODQGVSHDNWRWKHSDUWLHVLQYROYHG\RXUHQWU\LV
DQQRXQFHGE\DZDUQLQJWRQHWKDWDOOSDUWLHVFDQKHDU
7KHDYDLODELOLW\RIWKLVIHDWXUHGHSHQGVRQWKH,QWUXGH3ULRULW\DVVLJQHGWR\RXUH[WHQVLRQ&KHFN
ZLWK\RXU$GPLQLVWUDWRU
<RXFDQQRWLQWUXGHRQDQH[WHQVLRQZKLFKKDV
z
683(5LQWUXGHSULRULW\
z
DKLJKHULQWUXGHSULRULW\WKDQDOORFDWHGDW\RXURZQH[WHQVLRQ
z
D7KUHH3DUW\&RQIHUHQFHFDOOLQSURJUHVV
z
'R RW'LVWXUEDFWLYDWHG
1RWH$VLQJOHGLJLWDFFHVVFRGHLVUHTXLUHGWRXVH,QWUXGH$VN\RXU$GPLQLVWUDWRUIRUWKHFRGH
Intruding on an Established Conversation
You attempt to call extension "A", but "A" is in conversation with party "B" and you hear busy tone:
z
'LDOWKHVLQJOHGLJLW,QWUXGHFRGH
3DUWLHV$DQG%KHDUDVKRUWZDUQLQJWRQHEHIRUH RXDUHFRQQHFWHG'XULQJWKHLQWUXVLRQDOO
SDUWLHVKHDUDZDUQLQJWRQH
Speaking privately to Party "A" or Party "B"
After intruding into a conversation:
 'LDOWKHVLQJOHGLJLW,QWUXGHFRGHDJDLQ
<RXDUHUHFRQQHFWHGWR3DUW $RQO 
 'LDOWKHFRGHDJDLQWRUHFRQQHFWWR3DUW\%RQO\
1RWH<RXFDQQRWGLDOWKH,QWUXGHDFFHVVFRGHWRUHFRQQHFWWRWKHWZRSDUWLHVDIWHUWKHFDOOKDVEHHQ
VSOLWKRZHYHULI\RXZLVKWRWDONWRERWKSDUWLHVDJDLQ\RXPXVWVHWXSDWKUHHSDUW\FRQIHUHQFH
5HIHUWR7KUHH3DUW &RQIHUHQFHIRUPRUHLQIRUPDWLRQRQWKLVIHDWXUH
Withdrawing from an intrusion
To exit, leaving Parties "A" and "B" in private conversation:
z
5HSODFH\RXUKDQGVHW


Key Click Control
7KLVIHDWXUHHQDEOHV\RXWRVLOHQFHWKHWRQHFOLFN\RXKHDUZKHQ\RXSUHVVDNH\RQWKHNH\SDG
To enable or disable key clicks:
z
:KLOH\RXUH[WHQVLRQLVLGOHGLDOIROORZHGWRHQDEOHRUWRGLVDEOHWKHFOLFNV
Last Number Redial
To redial the last number that you manually dialled:
 /LIW\RXUKDQGVHW
 3UHVV5(',$/
Loudspeaker Paging
7KLVIHDWXUHDOORZV\RXWRPDNHDQDQQRXQFHPHQWYLDWKHORXGVSHDNHUV\VWHP
1RWH&RQWDFW\RXU$GPLQLVWUDWRUWRFKHFNWKDW\RXUH[WHQVLRQKDVWKHFRUUHFWSHUPLVVLRQVWRPDNH
DQDQQRXQFHPHQW
To make an announcement via the loudspeaker system:
 /LIW\RXUKDQGVHWDQGGLDOWKH/RXGVSHDNHU3DJLQJH[WHQVLRQQXPEHU
 0DNHWKHDQQRXQFHPHQW


Message Waiting
:KHQ\RXFDOODQRWKHUH[WHQVLRQWKDWGRHVQWDQVZHURULVEXV\\RXFDQOHDYHDPHVVDJHZDLWLQJ
LQGLFDWLRQWRDOHUWWKHXVHUWRUHWXUQ\RXUFDOO7KHFDOOHGH[WHQVLRQXVHULVLQIRUPHGRIWKHPHVVDJH
ZDLWLQJE\WKHLU0HVVDJH,QGLFDWRUIODVKLQJDQGWKHLU/&'LIWKH\KDYHRQHGLVSOD\LQJ0(66$*(
:$,7, *
<RXFDQDOVROHDYHDPHVVDJHZDLWLQJLQGLFDWLRQDWDQRWKHUH[WHQVLRQGLUHFWO\WKDWLVZLWKRXWGLDOLQJ
WKHH[WHQVLRQQXPEHU,I\RXKDYHOHIWDPHVVDJHZDLWLQJLQGLFDWLRQDWDQRWKHUXVHUVH[WHQVLRQDQG
ZLVKWRFDQFHOLW\RXFDQGRVR
Leaving a Message Waiting Indication
1RWH<RXFDQQRWOHDYHDPHVVDJHZDLWLQJLQGLFDWRUDWDQH[WHQVLRQZKLFKDOUHDG\KDVDPHVVDJH
ZDLWLQJIURPDQRWKHUH[WHQVLRQXVHU\RXKHDUUHRUGHUWRQH
To leave a message waiting indication:
z
:KLOHOLVWHQLQJWRULQJLQJRUEXV\WRQHSUHVV0(66$*(
To leave a message waiting indication at an extension without calling the extension:
 /LIW\RXKDQGVHWDQGGLDO 
 (QWHUWKHH[WHQVLRQQXPEHURIWKHWDUJHWH[WHQVLRQ
Responding to a Message Waiting Indication
If your extension’s Message Indicator is flashing:
 'LDO 
,IWKHPHVVDJHZDLWLQJLQGLFDWLRQLVIURPDQRWKHUH[WHQVLRQXVHUWKHRULJLQDWLQJH[WHQVLRQRIWKH
PHVVDJHZDLWLQJLQGLFDWRULVFDOOHG,I RXKDYHDPHVVDJHZDLWLQJLQGLFDWLRQIURPWKH9RLFHPDLO
V VWHPWKH9RLFHPDLOH[WHQVLRQLVFDOOHG
 'LDOWKHFRGHDJDLQWRUHFRQQHFWWR3DUW\%RQO\
1RWH,I
\
RXKDYHWZRPHVVD
J
HZDLWLQ
J
LQGLFDWLRQVDW
\
RXUH[WHQVLRQWKDWLVRQHWRFDOOWKH9RLFHPDLO
V\VWHPDQGWKHRWKHUIURPDQH[WHQVLRQXVHUWKH9RLFHPDLOV\VWHPLVDOZD\VFDOOHGILUVW
Cancelling a Message Waiting Indication
1RWH$PHVVDJHZDLWLQJLQGLFDWLRQFDQRQO\EHFDQFHOOHGIURP\RXUH[WHQVLRQ
To cancel a Message Waiting indication:
 /LIW\RXKDQGVHW
 'LDO 
 'LDOWKHH[WHQVLRQQXPEHURIWKHFDOOHGH[WHQVLRQ


MF (Multi-Frequency) Tone Dialling
,I\RXUV\VWHPKDVORRSGLVFRQQHFWVLJQDOOLQJ\RXFDQVWLOODFFHVVVHUYLFHVWKDWUHTXLUHWKHXVHRIGXDO
WRQHPXOWLIUHTXHQF\WRQHVVXFKDVEDQNLQJDQGYRLFHPDLOV\VWHPV
<RXU$GPLQLVWUDWRUFDQDGYLVHRQWKHW\SHRIVLJQDOOLQJLQXVHRQWKHV\VWHP
To activate MF tones:
 $FFHVVDOLQH
 'LDOWKHH[WHUQDOQXPEHUWRDFFHVVWKHVHUYLFH\RXUHTXLUH
<RXKHDUULQJLQJWRQHDQGDQLQGLFDWLRQRIWKHV VWHPDQVZHULQJ
3UHVV
7KHVLJQDOOLQJIURP RXUH[WHQVLRQLVQRZPXOWLIUHTXHQF DOOGLJLWVQRZGLDOHGDUHUHFHLYHGDQG
DFWHGXSRQE WKHFDOOHGV VWHP
 :KHQWKHFDOOLVILQLVKHGUHSODFH\RXKDQGVHW
7KHVLJQDOOLQJLVQRZUHVHWWRLWVRULJLQDOVHWWLQJ
Night Service Pick-up
7KH LJKW6HUYLFHIHDWXUHDOORZVDQ$GPLQLVWUDWRUWRGLUHFWLQFRPLQJH[WHUQDOFDOOVRXWVLGHRIQRUPDO
ZRUNLQJKRXUVWRRQHRUPRUHH[WHQVLRQV7KHUHDUHWZR LJKW6HUYLFHJURXSVDYDLODEOHDQGDQ
H[WHQVLRQFDQEHLQFOXGHGLQHLWKHURUERWKJURXSV:KHQHLWKHURIWKH LJKW6HUYLFHPRGHVLVDFWLYH
WKH LJKW6HUYLFH3LFNXSIHDWXUHDOORZV\RXWRSLFNXSH[WHUQDOFDOOWKDWLVULQJLQJDWDQRWKHU
H[WHQVLRQLQ\RXU LJKW6HUYLFH3LFNXSJURXS
1RWH<RXU$GPLQLVWUDWRUFDQVHWXSWKHV\VWHPVRWKDWDVLQJOHGLJLWFDQEHXVHGWRSLFNXSWKHFDOO
LQVWHDGRIXVLQJWKHWKUHHGLJLWDFFHVVFRGH&RQWDFW\RXU$GPLQLVWUDWRUIRUDOLVWRIVLQJOHGLJLWDFFHVV
FRGHV
To answer a call that is ringing at another extension in your Night Service Pick-up group:
z
'LDOWKH&DOO3LFNXSVLQJOHGLJLWDFFHVVFRGHV\VWHPGHIDXOWRUGLDO  
<RXDUHFRQQHFWHGWRWKHFDOOHURIWKHULQJLQJH[WHQVLRQ


PIN (Personal Identification Number) Codes
<RXU$GPLQLVWUDWRUFDQDVVLJQ\RXD3, 3HUVRQDO,GHQWLILFDWLRQ XPEHUZKLFKORFNV\RXUH[WHQVLRQ
VRWKDWLWFDQQRWEHXVHGWRPDNHH[WHUQDOFDOOV<RXFDQDOVRXVH\RXU3, FRGHDWDQRWKHUH[WHQVLRQ
WRDFFHVVIHDWXUHVRUPDNHH[WHUQDOFDOOVWKDWZRXOGQRWQRUPDOO\EHDYDLODEOHIURPWKLVH[WHQVLRQ
1RWH<RXFDQVWLOOPDNHLQWHUQDOFDOOVDQGGLDOHPHUJHQF\QXPEHUVIURPDORFNHGH[WHQVLRQ
To lock or unlock your extension:
 /LIW\RXUKDQGVHW
 'LDO 
 'LDO\RXU3, FRGH
 5HSODFH\RXUKDQGVHW
To make an external call from another user’s locked extension:
 /LIW\RXUKDQGVHW
 'LDO 
 'LDO\RXU3, FRGH
 $FFHVVDOLQHDQGGLDOWKHUHTXLUHGH[WHUQDOQXPEHU
 $WWKHHQGRIWKHFDOOUHSODFH\RXUKDQGVHW
7KLVH[WHQVLRQUHPDLQVXQORFNHGIRUVHFRQGVGHIDXOWDOORZLQJ RXWRPDNHIXUWKHUFDOOVLI
UHTXLUHGDIWHUWKLVWLPHWKHH[WHQVLRQUHWXUQVWRLWVORFNHGVWDWH
System Hold
:LWK6\VWHP+ROGDQ\H[WHQVLRQXVHUFDQSLFNXSWKHKHOGFDOOLIWKH\KDYHD'66%/)NH\
SURJUDPPHGIRUWKHKROGLQJH[WHQVLRQ
To place a call on System Hold:
z
3UHVV+2/'DQGUHSODFHWKHKDQGVHWLQWKHFUDGOH
To retrieve a call from System Hold:
 /LIWWKHKDQGVHW
 3UHVV+2/'WRUHWULHYHWKHFDOO
System Speed Call Numbers
0LWHO HWZRUNV,&3SURYLGHVDVSHHGGLDOLQJPHPRU\ZKLFKFDQFRQWDLQXSWRH[WHUQDO
QXPEHUV$Q$GPLQLVWUDWRUVWRUHVHDFKQXPEHUDQGDVVLJQVLWDIRXUGLJLWFRGHWKDW\RXFDQGLDOWR
FDOOWKHVWRUHGQXPEHU6\VWHP6SHHG&DOOQXPEHUVFDQRQO\EHVHWXSDQGFKDQJHGE\DQ
$GPLQLVWUDWRU
1RWH&RQWDFW\RXU$GPLQLVWUDWRUIRUDOLVWRI6\VWHP6SHHG&DOOQXPEHUV
To dial an external call using a System Speed Call number:
 /LIWWKHKDQGVHW
 'LDOWKHUHTXLUHG6\VWHP6SHHG&DOOFRGH


Three-Party Conference
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To form a Conference when a two-party call is already in place, or to add another party to an existing
Conference:
 3UHVV+2/'
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To leave a Conference:
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+DQJXS
Withhold Identity
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SDUW\VSKRQH
To withhold your identity from the called party:
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