Mitel 5201 User manual

USER GUIDE

Contents
ABOUT YOUR PHONE .................................................................................................. 1
TIPS FOR YOUR COMFORT AND SAFETY ................................................................. 2
Don't cradle the handset! ......................................................................... 2
Protect your hearing ................................................................................ 2
CUSTOMIZING YOUR SET............................................................................................ 3
Ringer Control ........................................................................................ 3
Handset Receiver Volume Control.............................................................. 3
MAKING AND ANSWERING CALLS............................................................................. 3
Make a Call ............................................................................................ 3
Answer a Call.......................................................................................... 3
Redial .................................................................................................... 3
CALL HANDLING........................................................................................................... 4
Hold ...................................................................................................... 4
Hold and Page ........................................................................................ 4
Transfer ................................................................................................. 4
Conference............................................................................................. 5
Broker's Call ........................................................................................... 5
Call Forward ........................................................................................... 6
Call Forward - I'm Here............................................................................ 7
Messaging - Callback ............................................................................... 7
USING ADVANCED FEATURES ................................................................................... 8
Account Codes ........................................................................................ 8
Callback ................................................................................................. 8
Call Park ................................................................................................ 9
Call Pickup ............................................................................................. 9
Call Park - Destination Phone.................................................................. 10
Campon ............................................................................................... 10
Do Not Disturb...................................................................................... 10
Override............................................................................................... 10
Paging - PA .......................................................................................... 11
Paging - Direct...................................................................................... 11
Paging - All Set ..................................................................................... 11
Paging - Group ..................................................................................... 11
Reminder ............................................................................................. 12
Reminder - Multiple ............................................................................... 13
Speed Call - Personal............................................................................. 14
Phonebook ........................................................................................... 14
Call Monitoring...................................................................................... 15
Door Opener......................................................................................... 16

-1-
ABOUT YOUR PHONE
The 5201 IP Phone has five fixed-function keys ( HOLD, MESSAGE,
TRANS/CONF, , ) and a Message indicator.
1. Handset
2. Speaker
3. Volume Control
4. Message Waiting Indicator
5. Designation Card
6. Function Keys
7. Keypad
Telephone status indicators
Line Status Indicator Meaning
Idle Off
Busy On
Ringing Flashing slowly
On hold at your phone Flashing rapidly
On hold at another phone Flashing slow on/fast off

-2-
Designation Card
Use the designation card to write frequently called numbers of feature
access codes.
Note: Your designation card should show "Trans/Conf" at the bottom right
of the card. If it does not, get the correct designation card from your
administrator.
To remove the designation card cover
zPress the tab at the top of the cover downwards, and lift the cover.
To replace the designation card cover
zInsert the the cover in the slots ri
g
ht above the function keys, then press
the tab at the top of the cover into place.
About Feature Access Codes
Use of some features requires dialing access codes. The codes are flexible
and may be different than those in this guide. Ask your Administrator for a
list of codes you should use.
TIPS FOR YOUR COMFORT AND SAFETY
Don't cradle the handset!
Prolon
g
ed use of the handset can lead to neck, shoulder, or back discomfort,
especially if you cradle the handset between your ear and shoulder. If you
use your phone a lot, you may find it more comfortable to use a headset.
See the section on headset usage elsewhere in this guide for more
information.

-3-
Protect your hearing
Your phone has a control for ad
j
ustin
g
the volume of the handset receiver or
headset. Because continuous exposure to loud sounds can contribute to
hearing loss, keep the volume at a moderate level.
CUSTOMIZING YOUR PHONE
Ringer Control
To adjust the Ringer Volume while the phone is ringing:
zPress or .
To adjust the ringer pitch:
1. Lift the handset.
2. Dial 27.
3. Dial 33.
4. Press or .
5. Hang up.
Handset Receiver Volume Control
To adjust the Handset Receiver Volume when you are using the
handset:
zPress or .
MAKING AND ANSWERING CALLS
Make a Call
1. Lift the handset.
2. Dial the number.

-4-
Answer a Call
zLift the handset.
Redial
To redial the last number that you manually dialed:
1. Lift the handset.
2. Dial *30.
CALL HANDLING
Hold
To place a call on Hold:
zPress HOLD.
To retrieve a call from Hold:
zPress HOLD.
To retrieve a call that has been placed on Hold at another extension:
1. Lift the handset.
2. Dial *23.
3. Dial the number of the extension that placed the call on Hold.

-5-
Hold and Page
The Hold and Page feature allows you to put a call on hold and page without
having to use a feature key or code.
To place a call on hold and page:
1. Press the red HOLD key twice.
2. Make the page.
To place a call on hold and not page:
1. Press the red HOLD key.
2. Press any key except for the red HOLD key. The call is on hold.
Transfer
To Transfer an active call:
1. Press TRANS/CONF.
2. Dial the number of the third party.
3. Do one of the following:
To complete the Transfer, hang up.
To announce the Transfer, wait for an answer, consult, and hang up.
To cancel the Transfer, press TRANS/CONF.
Conference
To form a Conference when a two-party call is already in place, or to
add another party to an existing Conference:
1. Press TRANS/CONF.
2. Dial the number of the next party.
3. Wait for an answer.
4. Press TRANS/CONF.
To leave a Conference:
zHang up.

-6-
Swap
To call another party when you are in an established two-party call:
1. Press TRANS/CONF.
2. Dial the number.
To alternate between the two parties:
zPress TRANS/CONF.
Call Forward
To program and activate Call Forward:
1. Lift the handset.
2. Do one of the following:
To redirect internal calls, dial *04.
To redirect external calls, dial *05.
To redirect both internal and external calls, dial *03.
3. Do one of the following:
To redirect all calls, press 1.
To redirect calls when your telephone is busy, press 2.
To redirect calls when you don't answer, press 3.
To redirect calls when your telephone is busy or when you don't
answer, press 4.
4. Dial the destination number.
5. Hang up.
To cancel Call Forward:
1. Lift the handset.
2. Do one of the following:
To cancel the redirect of internal calls, dial *04.
To cancel the redirect of external calls, dial *05.
To cancel the redirect of both internal and external calls, dial *03.
3. Hang up.

-7-
Call Forward - I'm Here
To forward calls from a remote extension to your current location:
1. Lift the handset.
2. Dial *06.
3. Dial the number of the remote extension.
4. Hang up.
To cancel Call Forward - I'm Here from the extension that set the
remote forwarding:
1. Lift the handset.
2. Dial *07.
3. Dial the extension of the remote extension.
4. Hang up.
To cancel Call Forward - I'm Here from the extension that was
forwarding:
1. Lift the handset.
2. Dial *03.
3. Hang up.
Messaging - Callback
To leave a Callback Message on a telephone when you hear busy or
ringback tone:
zPress MESSAGE.
To respond to a Message Waiting condition on your telephone:
1. Lift the handset.
2. Press MESSAGE.
A call is placed to the messa
g
e sender (voice mail system or extension user)
that left the oldest message.
If the extension is busy or the user does not answer, you can send the user
a Callback message by pressing the MESSAGE key again. This cancels the
Callback message on your extension.

-8-
USING ADVANCED FEATURES
Account Codes
To enter an Account Code at the start of a call:
1. Lift the handset.
2. Dial *01.
3. Dial the Account Code digits followed by # if required.
Whether the # is required depends on system programming. If you omit
it and do not hear dial tone shortly after entering the last digit in the
account code, press #. Wait for dial tone, and then proceed to the next
step.
4. Dial the telephone number.
Callback
To request a Callback when you reach a busy extension:
1. Dial 7.
2. Hang up.
To request a Callback when the extension does not answer:
1. Hang up.
2. Lift the handset.
3. Dial *43.
4. Dial the number of the unanswered extension.
5. Hang up.
To answer a Callback:
zLift the handset.

-9-
Call Park
To park a call:
1. Press TRANS/CONF.
2. Dial *33.
3. Hang up.
To retrieve a parked call from your phone:
zLift the handset.
To retrieve a call parked by another extension:
1. Lift the handset.
2. Dial *23.
3. Dial the number of the extension that parked the call.
Call Pickup
To answer a call that is ringing at another extension in your Pickup
Group:
1. Lift the handset.
2. Dial *08.
To answer a call that is ringing at a extension not in your Pickup
Group:
1. Lift the handset.
2. Dial *09.
3. Dial the number of the ringing extension.

-10-
Call Park - Destination Phone
Call Park - Destination Phone allows you to park an answered call on another
phone. If a parked call is not retrieved after a specified length of time, a
reminder occurs.
To park an active call on another phone:
1. Press TRANS/CONF to get dial tone.
2. Dial *62, and then dial the extension of the destination phone.
If the call is parked successfully, dial tone, busy tone or a pa
g
e occurs. If
the call is not parked, reorder tone occurs.
To retrieve a call parked on another phone:
zDial *22.
Campon
To campon to a busy extension:
zWait for the 10-second time-out period to expire.
Do Not Disturb
To activate Do Not Disturb:
1. Lift the handset.
2. Dial *10.
3. Dial 1.
4. Hang up.
To deactivate Do Not Disturb:
1. Lift the handset.
2. Dial *10.
3. Dial 2.
4. Hang up.
Override (Intrude)
To use Override when you encounter busy tone:
zDial 8.

-11-
Paging - PA
To use Paging:
1. Lift the handset.
2. Do one of the following:
To page the default zone, dial *12.
To page a specific zone, dial *13 followed by the zone number (0-9).
3. Make the announcement.
Paging - Direct
To page an extension that has Whisper Announce or Off-Hook Voice
A
nnounce enabled:
1. Lift the handset.
2. Dial *48.
3. Dial the extension number.
4. Page the called party.
Paging - All Set
To page all telephones simultaneously through their speakers:
1. Lift the handset.
2. Dial *48.
3. Press *.
4. Page the called party.
Paging - Group
To page all extensions in a paging group simultaneously through their
speakers:
1. Lift the handset.
2. Dial *48.
3. Press #.

-12-
Reminder
To set or modify a timed reminder:
1. Lift the handset.
2. Dial *32.
3. Set a time by entering the hour and minutes in 24-hour format. For
example, entering 1415 sets a reminder for 2:15 PM.
You hear dial tone if the time is valid; reorder tone if it is invalid.
To cancel a timed reminder:
1. Lift the handset.
2. Dial *32.
3. Hang up.
To acknowledge the reminder (indicated by five rings).
zLift the handset.

-13-
Reminder - Multiple
To set multiple reminders (up to three):
1. Lift the handset.
2. Dial *32.
3. Dial # followed by the number of the timer (#1, #2, or #3). To repeat
the timer daily, dial *.
4. Set a time by entering the hour and minutes in 24-hour format. For
example, entering 1415 sets a reminder for 2:15 PM.
You hear dial tone if the time is valid; reorder tone if it is invalid.
5. Repeat for each additional timer.
To cancel the Timer 1 reminder:
1. Lift the handset.
2. Dial *32 followed by 9999.
3. Replace the handset.
The reminder is cancelled.
To cancel multiple reminders:
1. Lift the handset.
2. Dial *32.
3. Dial # followed by the timer number (#1, #2, or #3).
4. Dial 9999.
5. Replace the handset.
To acknowledge the reminder (indicated by five rings).
zLift the handset.

-14-
Speed Call-Personal
To dial a personal Speed Call number:
1. Lift the handset.
2. Dial *52.
3. Enter an index number between 1 and 5.
To store a personal Speed Call number:
1. Lift the handset.
2. Dial *51.
3. Enter an index number between 1 and 5.
4. Enter "9" or other digit(s) used to access an outside line (if required)
followed by enter the telephone number.
Press HOLD between digits to create a one-second pause during dialing -
press HOLD more than once to lengthen the pause).
5. Hang up.
6. Hang up.
Phonebook
To access the Phonebook:
1. Dial *65.
2. Usin
g
the keypad, enter the name or extension of the person you wish to
call.
Note: Only extensions that have a voice mailbox can be dialed using
Phonebook.

-15-
Call Monitoring
This feature allows you to monitor another extension user's phone
conversation, either with or without the user's knowledge.
If your system is pro
g
rammed to notify users that they are bein
g
monitored.
they hear a beep when monitoring begins. Users that have a display
telephone also see your name and extension number in the display for the
duration of the call.
When monitoring a call, you can listen to the conversation but you can’t
speak to either party, and they can't hear you. However, you can join the
conversation by forming a three-party conference
A few conditions:
zThe system may be programmed to disallow monitoring of any or all
extensions.
zA user can only be monitored from one extension at a time. If you try to
monitor someone who is already being monitored, you receive busy tone
and BUSY appears in your display.
zIf the user puts the caller on hold, transfers the call, or ends the call, you
are disconnected and your monitoring session ends. Note that the system
can be programmed to allow monitoring to continue while the call is on
hold.
zWhile you are monitoring, you can’t make or receive calls. Anyone who
calls your telephone while you are monitoring receives busy tone. The
caller can leave a callback, but is unable to camp on or override your
monitoring session. If you want to place an outgoing call, you must first
cancel your monitoring session.

-16-
To monitor a a call:
1. Lift the handset.
2. Dial *45 followed by the number of the extension you wish to monitor.
If the user is not on the phone, you hear busy tone.
3. Press Trans/Conf to form a three-party conference with the user and
the other party.
-OR-
Hang up to end the monitoring session.
NOTE: If you wish to continue monitoring after exiting the conference, you
must set up the monitor again.
Door Opener
Door Opener allows you to operate a third-party door opener. For example,
when someone requires entry into a third-party building, a designated
extension (or extensions) rings and on answering, the extension user can
dial a feature access code to open the door.
To use Door Opener:
zDial *66.

-17-
FEATURE ACCESS CODES
Tone Demonstration 27
Last Number Redial *30
Call Hold Retrieve (Remote) *23
Call Forwarding - Internal Only *04
Call Forwarding - External Only *05
Call Forwarding - All Calls *03
Call Forwarding - I'm Here *06
Call Forwarding - Cancel I'm Here *07
Account Code Access *01
Callback Busy <single digit only> 7
Callback - No Answer *43
Call Park *33
Dial Call Pickup *08
Directed Call Pickup *09
Call Park Remote *62
Call Hold Retrieve (Local) *22
Do Not Disturb *10
Executive Busy Override <single digit only> 8
Paging Access To Default Zone(s) *12
Paging Access To Specific Zones *13
Direct Paging *48
Automatic Wakeup/Reminder *32
Retrieve Personal Speed Call *52
Store Personal Speed Call *51
Phonebook *65
Silent Monitoring *45
Open Door *66