Mitel sx-100 User manual

User
Gu.ide
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Introduction
_~
Welcome to the Mite1 SUPERSWITCH@ system.
In the days ahead, you’ll be able to explore the many
features provided with your system.
With the SUPERSET qTMtelephone set, you’ll discover
that advanced call-handling is only a touch-of-a-
button away.
We’ve prepared this guide so that you’ll know exactly
how to use the SUPERSET 3TMor SUPERSET 4 set.
The features available on your system have been
specially selected by your company and may not
include all the features described in this guide.
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SUPERSET 4
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Contents
Your SUPERSET 4
Overview
Line Select Keys
Line Displays
Handsfree Operation
Placing a Call
Answering Calls
Placing a Call on Hold
Transferring Calls
Finishing Calls
Speed Calling
Conference Calls
UCD Agent
Sub-attendant
And More!
ADD HELD
BACKGROUND MUSIC
CALLBACK
CALL FWD
CAMP ON
CANCEL
CONF
HANG-UP
MSG
NAME
NIGHT ANS
OVERRIDE
PAGE
PRIVACY REL
PROGRAM
REDIAL
RELEASE
REMINDER
SEND MSG
SPEED CALL
SPLIT
SWAP
SWAP CAMP ON
TRANSCONF
1:FWD
2:N0 DIST’B
3:AUT0 ANS
4:MSG
5:ACC
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Your SUPERSET 4
.._. ,. _ I
Overview
1 Speaker Volume Control
Used to increase or decrease the speaker volume.
2 Ringer Volume Control
Increases or decreases the ringer volume.
3 Line Status Display
Used to display status of the line assigned to the
corresponding key.
4 Speed Call Keys and Line Select Keys
These keys may be assigned as internal or
outgoing lines. The remaining keys can be used
as speed call keys.
5 Hold Key
Used to place a line on hold.
6 Feature Display
A liquid crystal display used to display prompts
and messages.
7 Feature Keys
Six unmarked feature keys used to activate the
corresponding feature named in the feature
display.
6 Microphone
A sensitive microphone for handsfree set
operation.
9 Ringer Pitch Control
Used to adjust the pitch of the ringer, making it
easy to identify your set when it’s ringing.
Accessible through a hole in the base of the set,
the control can be adjusted with a screwdriver.
10 Supplementary Feature Keys
display
Used in conjunction with other keys to display
saved numbers, call forward settings, identities of
lines and calling or camped-on parties. To clear /
the display, press EXIT feature key.
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select features
Used to select and enable or disable
supplementary features in the features display.
speaker on/off
Used for handsfree SUPERSET 4 set operation.
mic. on/off
Used to switch the microphone ON or OFF.
Dial Key Pad
A standard 12-key telephone dial pad.
Handset
Used for private conversations.
Speaker
Both ringer and voice outputs share the same
speaker. There are separate volume controls for
ringer and voice.
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Your SUPERSET 4 (cont’d)
Line Select Keys
Normally, when you lift the handset or press the
speaker on/off key, your own line is selected
automatically.
To place or answer a call on a different line, press
appropriate line select key. You may have lines on
your set which are assigned to other sets. Your
conversations on these lines will be private, unless
you add another user to the conversation by using
system feature.
Line Displays
the
a
When a line is the line status display appears
as shown below
Idle cl
Called (incoming call)
q q 0 q Alternating
Busy M
Busy at another extension ml
On Hold
a 0 a q Flashing
On Hold at another extension q 0 q 0 Flashing
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Handsfree Operation
To change from handset to speaker operation
Press the speaker on/off key (1) and
replace handset
Continue your conversation handsfree.
To change from speaker to handset operation
Lift the handset
The speaker and microphone are now disabled.
To consult privately during speaker operation
Press microphone on/off (2)
Speaker is still in use but microphone is now
disabled.
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Placing a Call
‘o place a call to another extension
Obtain dial tone
Lift handset,
or press speaker on/off key (1)
and either dial extension number,
or press a speed call key (2)
if the number has been saved for speed calling.
or dial the required number
without lifting the handset.
‘o place a call to another extension - Intercom
Press an intercom speed call key
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Placing a Call
To place a call to an outside number
Obtain dial tone
Lift handset,
or press speaker on/off key (1)
and either dial extension number
or press a speed call key (2)
if the number has been saved for speed calling.
or press REDIAL (3)
if the number is the last number you dialed.
or press CALL (4)
if you are returning a call in response to a message.
If your own line is free, the line is selected
automatically; otherwise select a free line select
key (2) and dial a number from the Dial Key Pad.
If the line indicator next to the line select key is lit,
someone else is using that line.
or dial the required number
without lifting the handset.
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