Mitel 6730 User manual

Mitel 6730/6731
SIP Phone for MX-ONE
QUICK REFERENCE GUIDE
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3MiVoice MX-ONE – Mitel 6730/6731
English
Important User Information
NOTICE
The information contained in this document is believed
to be accurate in all respects but is not warranted by
Mitel Networks™ Corporation (MITEL®). Mitel makes no
war-ranty of any kind with regards to this material,
including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose. The
information is subject to change without notice and
should not be construed in any way as a commit-ment
by Mitel or any of its affiliates or subsidiaries. Mitel and
its affiliates and subsid-iaries assume no responsibility
for any errors or omissions in this document. Revisions of
this document or new editions of it may be issued to
incorporate such changes.
No part of this document can be reproduced or
transmitted in any form or by any means - electronic or
mechanical - for any purpose without written
permission from Mitel Networks Corporation.
TRADEMARK
The trademarks, service marks, logos and graphics
(collectively "Trademarks") appearing on Mitel's Internet
sites or in its publications are registered and
unregistered trademarks of Mitel Networks Corporation
(MNC) or its subsidiaries (collectively "Mitel") or others.
Use of the Trademarks is prohibited without the express
consent from Mitel. Please contact our legal department
at [e-mail] for additional information. For a list
of the worldwide Mitel Networks Corporation registered
trademarks, please refer to the website: http://
www.mitel.com/trademarks.
© Copyright 2016, Mitel Networks Corporation
All rights reserved
Power Adapters
The phone can be powered either from a 48 V DC power
adapter (sold separately) or via the network PoE
according to IEEE 802.3af.
673: Powered either from a 48 V AC/DC power adapter or
via PoE according to IEEE 802.3af
Recommended power adapters
• 50006814 (Universal)
• 50006824 (Europe)
• 50006822 (North America)
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MiVoice MX-ONE – Mitel 6730/67314
English
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5MiVoice MX-ONE – Mitel 6730/6731
English
Mitel 6730/6731
Quick Reference Guide
Display screen
The screen comprises three information lines.
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This Quick Reference Guide includes short descriptions
on how to use the basic features of the IP phone Mitel
6730/6731 when used with a MX-ONE system. More
features and technical requirements are available in the
User Guide.
The complete User Guide is available in electronic format
on www.mitel.com
Read the safety instructions before use!
1 LogOn/LogOff key
2 Message Waiting
3Diversion
4Shortcutkey
5 Save contact
6 Delete contact
7 Local- or Corporate directory
8Services
9Nvigationkeys
10 Options
11 Callers list
12 Clear call key
13 Transfer
14 Line keys
15 Loudspeaker key
16 Outgoing calls list
17 Hold/Unhold
18 Decrease / increase volume
19 Mute
20 Message waiting lamp
21 Conference
In idle The screen displays:
- The extension number
- E.g. the user name, number of missed
incoming calls, personal number
profile, absence or diversion.
- The date and time
During a
call
The screen displays:
- The correspondent’s name and/or
number
- An icon showing the call status
- The time since the start of the call
In the
menus
In the options menus, in the local
directory, lists and during
programming, the screen guides the
user in his or her choices and settings.
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Mitel 6730/6731 Quick Reference Guide
MiVoice MX-ONE – Mitel 6730/6731
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English
Log On and Log Off
Display Information
Navigating the menu: To reach the options menu, press
the following key:
Press and to scroll the
menu. Press to exit and to
enter the option.
Log On and Log 0ff
Log on: Press the LogOn key. Enter the
extension number and press for
Enter.
If a PIN code is initiated in MX-ONE,
there will be a Password prompt.
Enter your PIN code as Password
and press for Enter.
If you do not know your extension number or
your PIN, contact your system administrator.
• If the log on is successful, the
extension number (and name) of
the user is shown in the display.
Log off: Press the LogOff key. Scroll to
choose if you want to keep the
incoming- and outgoing calls lists.
Press Enter.
• If the log off is successful, the
status display will indicate No
Service.
Note: If you don’t clear the lists, someone else that
logs on with another extension number on your
phone can see your call lists.
Change of PIN code
You can change the PIN code used for loggingon to the
telephony system.
Change the PIN code: Enter *74*old PIN*new PIN#
A text message on the display
confirms if the change was
successful.
Incoming Calls
Answer Calls
Answer:
Handsfree mode: Press handsfree key
Answer a second
incoming call:
Press the flashing line key (requires
that Free on second is activated).
Free on second: The function Free on Second is
activate as default.
Deactivate Free on Second
1. Press Services shortcut key and
select Free on second line.
2. Select Deactivate.
Activate Free on Second
1. Press Services shortcut key and
select Free on second line.
2. Select Activate.
End call: or press
Reject call: Press
Answer a call to a
monitored extension
(MNS key):
The lamp by the MNS key flashes
and one signal may be heard.
Press the MNS key to answer the
call.
Picking up calls
You can answer a call from another phone:
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MiVoice MX-ONE – Mitel 6730/6731
Mitel 6730/6731 Quick Reference Guide
English
Call pick-up: Extension number. Wait for
a busy tone and 8
France: 0
New Zealand: 4
Sweden: 6
Group call pick-up: *8#
Finland and Sweden: *0#
U.S.A. and Canada: *59#
Missed Calls
Check missed calls: Press the Callers list key
Missed calls are indicated in the list
by a phone symbol with the
handset kept on.
Outgoing Calls
Make Calls
To make a call in discreet mode (without loudspeaker),
just lift the handset before or after dialling the number.
Internal calls: Extension number. Press
Dial
External calls: External access code +
External number. Press Dial
Dial by Contact (Local
Directory):
see Local Directory
Calling from the call
lists:
Scroll to the record in the callers- or
outgoing calls list + or
Dial by shortcut
(Speed Dial):
Press the shortcut key
Redial last external
number:
***
Finland and Sweden: **0
Incoming Calls
Answer Calls (Continued)
Callback
The busy extension calls back when free.
Order: Press 6
France, New Zealand and Sweden: 5
Cancel all
callbacks:
#37# Press Dial
Cancel single
callback:
#37* extension number #
U.S.A. and Canada: #6*
Call Waiting
A call waiting signal is sent to the busy number
Order:Press 5. If you hear a ring tone,
keep the handset off hook.
Sweden: 4
France and New Zealand: 6
Cancel call
waiting:
Call Waiting signal is indicated by CAW tones during an
ongoing call.
Answer: Hang up the ongoing call, and the
phone will ring for the waiting call.
Intrusion
Intrude a busy extension to ask the party to hang up.
Activate: Press 4
France, New Zealand and Sweden: 8
Bypass
Bypass Diversion (e.g. Follow-me) on a specific
extension.
Activate: *60* Desired number #
U.S.A. and Canada: *1*...
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During Calls
Put on Hold
Ongoing call: Press
Resume a call: Press again
Inquiry
Ongoing call: Press , enter the number
to the 3rd party, press and
wait for answer.
Switch between calls: Press the line key that holds the
call you want to retrieve.
Conference
Ongoing call: Presss enter the number
to the 3rd party, press a free Line
key and after answer press the
Conference key
Repeat to add more participants.
Transfer
Ongoing call: Press , enter the number to
the 3rd party, press and
press again (either before
or after answer) to thansfer the call.
Encrypted call
Ongoing call: When a padlock is shown in the
display, the speech is encrypted to
and from the phone.
Diversion
Follow-me
Order Follow-me and External Follow-me
Order Follow-me: Press the Diversion key.
Select Follow-me. Enter the new
answering position number and
press Done.
A confirmation text is shown in the
display. The lamp at the Diversion
key is lit.
Order external
Follow-me:
Press the Diversion key.
Select External Follow-me. Enter
the external access code and the
number. Press Done.
A confirmation text is shown in the
display. The lamp at the Diversion
key is lit.
Cancel Follow-me and External Follow-me
When any kind of diversion is active, the lamp at the
Diversion key is lit
Cancel Follow-me: Press the Diversion key.
The lamp is switched off.
Cancel External
Follow-me:
Press the Diversionkey.
The lamp is switched off.
Individual Do Not Disturb (DND)
You can activate this feature when you don’t want to be
disturbed. Then anyone trying to call you will get busy
or will be forwarded to the diversion position if it is
defined by the system administator..
Activate: Press the Diversion key. Select
DND. “Do Not Disturb” will be
shown in the display and the
Diversion key lamp is lit.
Deactivate: Press the Diversion key. The
Diversion key lamp is turned off.
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MiVoice MX-ONE – Mitel 6730/6731
Mitel 6730/6731 Quick Reference Guide
English
Group Do Not Disturb
From an extension with a certain class of service it is
possible to set do not disturb for a group of extensions.
Calls to the extensions in the group will not be
indicated.
Order group do not
distrurb:
* 25*group number #
Press Dial.
Germany, South Africa, North
America: *28*group number#
Cancel: # 25*group number #
Press Dial
Germany, South Africa, North
America: #28*group number#
Divert
You can activate this feature when you want your calls
to be forwarded ta a predefined answering position.
This feature is only available if the system administrator
has enabled it.
Order divert Press the Diversion key.
Select Divert. The telephone is
diverted to the answering position
defined by the system
administrator.
A confirmation text is shown in the
display. The lamp at the Diversion
key is lit.
Cancel Divert Press the Diversion key.
The lamp is switched off.
Presence Information
Select absence
reason with return
date/time:
Press the Diversion key.
Select Presence. Select the wanted
reason for absence and enter time
or date for return. Press Set.
A confirmation text is shown in the
display. The lamp at the Diversion
key is lit
Select absence
reason without
return date/time:
Press the Diversion key.
Select Presence. Select the wanted
reason for absence. Press Set.
A confirmation text is shown in the
display. The lamp at the Diversion
key is lit.
Cancel: Press the Diversion key.
The lamp is switched off.
Personal Number
A number of answering positions can be defined in a
personal number profile. Up to 5 profiles can be
defined. You select the wanted profile from your
telephone.
When somebody calls your normal office phone
number the call will be announced on the telephones
defined in your active profile.
The profiles can be defined by user via CMG Office Web
or by the the system administator.
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Mitel 6730/6731 Quick Reference Guide
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Order or change
profile from own
extension:
Press the programmable key for
Services.
Select Profile.
Select the wanted profile from the
list.
#profile number is shown on the
top row in the display, e.g. #1
Deactivate: Press the programmable key for
Services.
Select No Profile.
#profile number is removed from
the top row in the display.
Advanced Features
Account Code
New external call:*61*Account code#
external number.
Norway and Finland: *71*...
Ongoing
external call:
Press
Press a free Line key and Dial
*61*Account code #and
wait for confirmation tone for valid
code.
Clear the line used for entering the
account code.
Press the line key that holds the
call.
Norway and Finland: *71*...
Personal Number Authorization Code
Common Authorization Code
Dialing: *72* Authorization code #
Press Dial and wait for
verification tone. Dial external
number.
Canada and U.S.A: *6*...
Austria, Germany, The Netherlands: *75*..
Locking extension: *73* Authorization code #
Press Dial
Canada and U.S.A: *71*...
Unlocking extension: #73* Authorization code #
Press Dial
Individual Authorization Code
Dialing from own
extension:
*75* Authorization code #
Press Dial and wait for
verification tone. Dial external
number.
Austria, Germany, The Netherlands: *72*...
Dialing from other
extension:
*75* Authorization code
*own extension number# Press
Dial and wait for verification tone.
Dial external number.
Austria, Germany, The Netherlands: *72*...
Locking extension: *76*Authorization code #
Press Dial
Unlocking extension: #76*Authorization code #
Press Dial
General Deactivation
Deactivate all
activated features:
#001#
Press Dial
U.S.A. and Canada: *0#
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MiVoice MX-ONE – Mitel 6730/6731
Mitel 6730/6731 Quick Reference Guide
English
Boss Secretary
In this section, it is assumed that a personal number list
1 (profile 1) and a personal number list 2 (profile 2) are set
up in MX-ONE. The Personal number list in profile 1
includes the number of the secretary and is used when
the feature is active. Profile 2 has not the secretary’s
number included.
Abbreviations:
Extension number of the boss: <Boss num>
Extension number of the secretary: <Secr num>
Personal Number: PEN
Activate the Boss
Secretary feature on
the secretary’s
telephone.
Press the programmable key used
as the PEN key.
The lamp at the PEN key is lit and
the text Service Requested is
shown in the display
On the phone of the boss the
personal number list with the boss
secretary feature#1 is shown in the
display. The lamp at the PEN key is
lit
The calls to the boss are announced
on the secretary’s telephone and
the display shows Via: <Boss
num>
Deactivate the Boss
Secretary feature on
the secretary’s
telephone
Press the programmable key used
as the PEN key.
The lamp at the PEN key is turned
off and the text Service Requested
is shown in the display.
On the phone of the boss the
personal number profile without
the boss secretary feature #2 is
show in the display. The lamp at the
PEN key is turned off.
The calls to the boss, are
announced on the telephone of the
boss
Activate the Boss
Secretary feature on
the telephone of the
boss
Press the programmable key used
as the PEN key.
The lamp at the PEN key is lit and
the text Service Requested is
shown in the display
In the display, the active personal
number list #1 is shown.
On the secretary’s telephone the
lamp is lit at the PEN key
The calls to the boss, are
announced on the secretary’s
telephone
Deactivate the Boss
Secretary feature on
the telephone of the
boss
Press the programmable key used
as the PEN key
The lamp at the PEN key is turned
off and the text Service Requested
is shown in the display
In the display, the personal number
profile without the boss secretary
feature #2 is shown
On the secretary’s telephone the
lamp is also switched off at the PEN
key
The calls to the boss, are
announced on the telephoneof the
boss
Monitoring of Extensions (MNS)
An other extensions can be monitored from a
programmable key on your telephone. The monitoring
keys are called MNS keys
.
Answer a call to the
monitored extension.
The lamp at the MNS keyis flashing.
Press the key to answer the call.
Boss Secretary(Continued)
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Answer a call to a
monitored extension
(MNS key), while you
already have an
ongoig call
The lamp at the MNS key flashes
and a short ring signal may be
heard
Put the ongoing call (L1) on hold.
Press
Press the MNS key to answer the call
on L2
Shared Call Appearance (SCA)
The SCA feature allows a group of terminals to control
the incoming and outgoing calls on a common line.
Your extension number can be reperesented on a SCA
key on other extensions in your work group. Any
member can answer calls to your SCA line and make
outgoing calls on the SCA line.
A member that have an active call, can put the call on
hold and it can be retrived from any member in the
group. This is a simple way to exchange/move calls
between the members
Any memeber in the work group can initiate a
conference by barge into an active SCA line. This feature
is enabled by the system administrator.
If your phone is monitoring other members with SCA
lines, these SCA lines are represented on shortcut keys
Lamp indications:
Main rule: Green light when it is your call. Red light
when somebody else in the SCA group has the active
call. This is valid for the L1 and L2 keys but when a SCA
line is represented on a shortcut key, only red light can
be shown. The table below describes the L1-L2 keys:
Steady green light: Active call. You are the owner of the
call.
Steady red light Active call. Somebody else in the
SCA group is the owner of the call.
Fast flashing green
light:
Incoming call. Anyone in the SCA
group can answer the call.
Slow flashing green
light
Parked call. You have parked the
call from your terminal
Slow flashing red
light
Parked call. Somebody else in the
SCA group has parked the call.
Traffic cases:
Answer an incoming
call on a SCA line
Press the SCA key that is flashing
(green fast flashing).
Make an outgoing
call from a SCA line:
Press the SCA key, enter the digits
and press Dial
Park and retrieve the
call
The member that has the active call
presses .The SCA key
flashes slowly with green light.
Any member in the group can
retieve the call by pressing the SCA
key that is flashing slowly with red
light.
Conferencing A member in the group wants to
participate in an active call. The
member presses the SCA key with
the active call indicated with red
steady light. (The feature has to be
enabled by the system
administrator).
Extra Directory Number (EDN)
The system administrator can assign one or several
extra directory numbers (lines) to your telephone. The
extra directory number is represented on a shorcut key
Make a call from a
EDN line:
Press the wanted EDN line or
shortcut key. Enter the number,
press Dial.
Answer a call to an
EDN line:
Press the EDN key that is flashing.
Shared Call Appearance (SCA)
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MiVoice MX-ONE – Mitel 6730/6731
Mitel 6730/6731 Quick Reference Guide
English
Call Park Pool
You can park a call and transfer the call at a specific
directory number (also called Call Park Pool) and any
extension can pick up the call. If the call is not picked up
within a few minutes, the call will recall your extension.
Transfer the call to
the call park pool:
You have an active call. Press
to put the call on hold.
Dial the number to the call park
pool. Note the number (here called
B-number) that shows up on the
display.
Press to transfer the call.
Inform the person that shall take
the call that he/she shallpickup the
call on number (B-number).
Pick up a call that is
parked in the call
park pool
Dial the B-number that you
received from your collegue. When
you hear the busy tone press 8to
pick up the call
Intercom
The system adminstrator can initiate an intercom
connection on a shortcut key on your phone. When you
press the key, a call is set up towards a predefined party
and it is answered automatically.
Initiate an Intercom
call:
Press the Intercom key.
Answer an Intercom
call
The Intercom key is flashing, a ring
signal is heard and the call is
answered automatically.
You hear the other party in the
speaker, but the other party cannot
hear you and the mute key is lit.
You have to press the mute key
to let the other party
hear you.
Voice Mail
Messages/Voice Mail
Call voice mail system
(e.g. record greeting
announcement):
Pressthe Services key. Select
VoiceMail
Listen to received
messages:
The message waiting lamp is
slowly blinking and an envelope is
displayed when there is a pending
message
Press the MsgWaiting key
Settings in the Telephone
Shortcut Keys
Some shortcuts can be programmed by the user, while
others require administrator rights. Shortcuts that the
user can program are called Speed Dial keys, and are
phone numbers and service codes.
Program a new
shortcut:
Use the web interface
Edit a shortcut: Options List >
Preferences > Speed Dial Edit
Press the key to edit and then edit
number. Press Save
Delete shortcut: Options List >
Preferences > Speed Dial Edit
Press the key to delete and erase
the number by and Save
Mute
Mute microphone
during call:
Press
Silent ringing: Options List >
Preferences > Tones > Ring Tone
> Silent
Note: The ring signal is switched off permanently
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Mitel 6730/6731 Quick Reference Guide
MiVoice MX-ONE – Mitel 6730/6731
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Volume
Adjust the listening
volume of the:
- Handset
- Headset
- Ringer
- Hands-free
Press
Display Language
Change display
language:
Options List >
Preferences > Language >
Screen Language
Enter *08*n# to inform the sytem
about the language
Press Dial
n = language number. Contact the
system administrator.
Change keypad
characters:
Options List >
Preferences > Language > Input
Language
Time and Date
Set time format: Options List >
Preferences > Time and Date >
Time Format
Set date format: Options List >
Preferences > Time and Date >
Date Format
Directories (Contacts)
Corporate Directory
The system administrator will most likely choose to set
Local- or Corporate directory on key 5 according to fig.
p. 5.
Search for a contact: In Corporate directory, you get
prompted for “Name or Phone:”. If
you want to search only by last
name, enter e.g. the first letter of
the last name.
If you want to search only by first
name, enter a comma (press 1
seven times) followed by e.g. the
first letter of the first name.
If you want to search by full name,
enter e.g. the first letter of the last
name and then the first letter of the
first name separated by a space
(press * twice).
Then press to search. The search
result is shown in the form of a list
of names. Scroll in the list to the
wanted contact.
Call from Corporate
directory:
If the search found the contact,
press to enter the contact.
Scroll down to the phone number.
Press to call.
Local Directory
The system administrator will most likely choose to set
Local- or Corporate directory on key 5 according to fig.
p. 5.
Exit the local
directory
Local directory or
Search for a contact In the local directory, scroll down
to the first contact and press the
first letter of the name you want to
search.
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MiVoice MX-ONE – Mitel 6730/6731
Mitel 6730/6731 Quick Reference Guide
English
Call from local
directory:
In the local directory, scroll to the
contact and press or
Add a contact to local
directory:
In the local directory, press Save
key then follow instructions
Delete contact from
local directory:
In the local directory, scroll to the
contact and press Delete (twice)
Deleting all contacts
from the local
directory
Local directory + Delete (twice)
Edit contact In the local directory, scroll to the
contact and press to erase.
Web Interface
Using the Web Interface
Log On: Open a web browser on your PC and
enter the phone’s IP address in the
address field. Enter
userid: user
password: blank is the default
password
Find out the
phone’s IP address:
Options List > Phone
Status > IP & MAC address
Enter the IP address into the address
field in the web browser in your PC
Answer a call to a
monitored extension
(MNS key), while you
already have an
ongoig call
The lamp at the MNS key flashes
and a short ring signal may be
heard
Put the ongoing call (L1) on hold.
Press
Press the MNS key to answer the call
on L2
Local Directory (Continued)
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15
MX-ONE – Aastra 6730/6731
FCC Statement (U.S.A.)
This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to
Part 15 of the FCC rules.
These limits are designed to provide reasonable
protection against harmful interference in a residential
installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause
harmful interference to radio communications.
However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does
cause harmful interference to radio or television
reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and
receiver.
• Connect the equipment into an outlet on a circuit
different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV
technician for help.
---------------------------------------------------------------------------
HAC (Hearing Aid Compatible)
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MX-ONE – Aastra 6730/6731
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Printed on chlorine free paper.
LZT 103 103 E5
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