Mitel 3000 User manual

Global Headquarters

Tel: +1(613) 592-2122

Fax: +1(613) 592-4784

U.S.

Tel: +1(480) 961-9000

Fax: +1(480) 961-1370

EMEA

Tel: +44(0)1291-430000

Fax: +44(0)1291-430400

CALA

Tel: +1(613) 592-2122

Fax: +1(613) 592-7825

Asia Pacific

Tel: +852 2508 9780

Fax: +852 2508 9232

For more information on our worldwide office locations, visit our website at www.mitel.com/offices

THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this document, believed by Mitel to be accurate as of the

date of its publication, is subject to change without notice. Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to you

as a result of having made this document available to you or based upon the information it contains.

M MITEL (design) is a registered trademark of Mitel Networks Corporation. All other products and services are the registered trademarks of their respective holders.

www.mitel.com

Phone Quick Reference Guide.

Rev1.

MITEL

3000

Mitel 3000

Phone Quick Reference Guide

Introduction to your Feature Phone

Welcome

The Mitel 3000 system is a very powerful business communication system that provides a

comprehensive solution for both voice and data needs.

This quick reference guide highlights some of the many voice facilities that are provided by

the system. You can use a standard telephone or the eight key and the sixteen key Feature

Phones that have extensive features. This guide helps you to use both types of phone.

Mitel 3000 Feature Phone

To get the most from your Mitel 3000 system, we recommend that you use the specially

designed Mitel 3000 Feature Phones.

This diagram illustrates the sixteen key Feature Phone.

This diagram illustrates the eight key Feature Phone.

4 Function Keys

Hold

Programming

Message Retrieval

Speed-Dial Lists

6 Display keys

Volume Keys

Voice message-

indicating light

Clear key Scroll / Edit keys

Mute key Speaker and

light

Data socket

Programmable

Keys

Headset

socket

4 Function keys

Hold

Programming

Message Retrieval

Speed-Dial Lists

Volume keys

Voice message-

indicating light

Clear key Scroll / Edit keys

Mute key Speaker and

light

Data socket

6 Display keys

Programmable

Keys

Headset

socket

Mitel 3000

Phone Quick Reference Guide

How to use your Mitel 3000 Feature Phone

Phone Setup

To select a different Ringing Tone or Display Contrast

Select ¶Program

Press the Scroll Down key Ô

Select ¶Ringing Options and select a different ringing tone.

Select ¶Contrast Options and select a different level of contrast.

Answering and making calls

Answer a call that is ringing on the Feature Phone

Pick up the handset or

Select ¶Answer The Call and / or pick up the handset.

Answer a call that is ringing on the Feature Phone using hands-free

Select ¶Answer The Call or press

Make an external call

Pick up the handset.

Press the Line key or Dial 9 and dial the number. If you are dialing over Primary Rate

ISDN enter # after the last number to expedite dialing.

Make an internal call

Select ¶Internal Call

Select ¶Extension,or.

Dial the extension number (20 - 59), and

Pick up the handset, or press

Transferring calls

Note: The following instructions assume you are on a call.

Transfer a call to an internal number

Select ¶Internal transfer

Select ¶Extension and when the call is answered

Select ¶Transfer

Transfer an external call to an external number

Select ¶External Transfer

Select an available line as indicated by “◊” and then

Dial the external number and when the call is answered

Select ¶Transfer

Mitel 3000

Phone Quick Reference Guide

Re-directing calls

Note: The following instructions assume that your extension is ringing.

Re-direct a call to another extension

Select ¶Re-Direct The Call

Select ¶Extension

Re-direct a call to your Voice Mail box

Select ¶Forward To Voice Mail

Forwarding calls

Forward all calls

Press the Scroll Down Dial (Ô) until "Forward" is displayed.

Select ¶Forward

Select ¶Forward All Calls

Dial the internal extension number, or

Dial 9 and the desired external number and press "Confirm"

Or press "Forward To Voice Mail"

Cancel forward all calls

Select ¶Cancel Forwarding

Forward calls when your extension is busy

Press the Scroll Down Dial (Ô) until "Forward" is displayed.

Select ¶Forward

Select ¶Forward When Busy

Dial the desired extension number, or

Dial 9 and the desired external number and press "Confirm", or

Press "Forward To Voice Mail".

Cancel forward a call on busy

Press the Scroll Down Dial (Ô) until "Forward" is displayed.

Select ¶Forward

Select ¶Forward When Busy and the forwarding is cancelled.

Forward calls when your extension does not answer (after four rings)

Press the Scroll Down Dial (Ô) until "Forward" is displayed.

Select ¶Forward

Select ¶Forward On No Answer

Dial the desired extension number, or

Dial 9 and the desired external number and press "Confirm", or

Press "Forward To Voice Mail".

Cancel forward a call on no answer

Press the Scroll Down Dial (Ô) until "Forward" is displayed.

Select ¶Forward

Select ¶Forward On No Answer and the forwarding is cancelled.

Mitel 3000

Phone Quick Reference Guide

Forwarding group calls

Forward all calls from a group

Press the Scroll Down Key (Ô) until "Group Forward" is displayed.

Select ¶Group Forward

Select the group which is to be forwarded

Select ¶Forward all calls

Dial the internal Extension number, or

Dial 9 and the desired external number, or

Press "Forward to Voice Mail"

Cancel group forward all calls

Select ¶Cancel Group Forward.

Select the group

Forward calls when the group is busy

Press the Scroll Down Key (Ô) until "Group Forward" is displayed.

Select ¶Group Forward

Select the group which is to be forwarded

Select ¶Forward When Busy

Dial the desired Extension number, or

Dial 9 and the desired external number, or

Press "Forward To Voice Mail"

Cancel group forward when busy

Press the Scroll Down Key (Ô) until "Group Forward" is displayed.

Select ¶Group Forward

Select the group

Select ¶Forward When Busy and the forwarding is cancelled.

Forward calls when a group does not answer (after four rings)

Press the Scroll Down Key (Ô) until "Group Forward" is displayed.

Select ¶Group Forward

Select the group which is to be forwarded

Select ¶Forward on no answer

Dial the desired Extension number, or

Dial 9 and the desired external number, or

Press "Forward to Voice Mail"

Mitel 3000

Phone Quick Reference Guide

Cancel group forward on no answer

Press the Scroll Down Key (Ô) until "Group Forward" is displayed.

Select ¶Group Forward

Select the group

Select ¶Forward On No Answer and the forwarding is cancelled.

Voice Mail

Note: Voice Mail services require the Voice Mail module to be installed.

Enter a personal greeting

Press , and

Select ¶Voice Messaging

Enter your extension number or select the extension from the menu

Then enter your Voice Mail box Password (default is 1111) followed by #.

Select ¶Greetings

Follow the text and voice prompts to enter and check your greeting.

Turn on your Voice Mail

"Forward On No Answer" to the Voice Mail is automatically set when a voice

mailbox is assigned to your extension.

You may also select the other Forwarding options as required.

Press the Scroll Down key Ôuntil "Forward" is displayed.

Select ¶Forward

Select ¶Forward When Busy or

Select ¶Forward All Calls

Select "Forward To Voice Mail".

Retrieve messages from your Voice Mail box

Select ¶New Voice Messages

Enter your extension number. You will be prompted to:

Enter your Voice Mail box Password, followed by #.

Select ¶Play

Change your Voice Mail box Password

Press , then

Select ¶Voice Messaging and enter your extension number.

Enter your existing password, (default is 1111), followed by #.

Press the Scroll Down key (Ô)

Select ¶Change Password and

Enter your new password (up to 8 digits long - e.g. 12341234).

Select ¶Confirm

Mitel 3000

Phone Quick Reference Guide

Personal Speed-Dials

Program your personal Speed-Dial list – numbers and names

Press , then

Select ¶Personal Entries

Select the index you want to program, and

Enter the number.

Select ¶Confirm

When prompted to enter a name:

Press 2once for A, twice for B, three times for C; press 3once for D, twice for E, three times

for F; and so on. Wait two seconds for the screen cursor to move on before entering the next

letter. A maximum of ten characters per name (including spaces) is allowed. On completion

of the name

Select ¶Confirm

Press to finish programming.

Dial a number from your personal Speed-Dial list

Press , then

Select ¶Personal Speed Dial

Select the desired location and the number will be dialed.

System Speed-Dials

Any extension can program the 500 system speed dial numbers once the speed-dial

password is entered by them.

Program system Speed-Dial list – numbers and names

Press , then

Press the Scroll Down Dial (Ô)

Select ¶System Entries andthen

Enter the Speed-Dial password (0000 in default)

Select the index you want to program, and

Enter the number, and then

Select ¶Confirm. When prompted to enter a name,

Press 2once for A, twice for B, three times for C; press 3once for D, twice for E,

three times for F; and so on. Wait two seconds for the screen cursor to move on

before entering the next letter. A maximum of ten characters per name (including

spaces) is allowed. On completion of the name

Select ¶Confirm. Then select the outgoing line group.

Press to finish programming.

Dial a number in the system Speed-Dial list

Press , then

Select ¶System Speed Dial andthen

Enter the first letter of the name or scroll through the list

Select the entry and the number is dialed

Mitel 3000

Phone Quick Reference Guide

Using a standard telephone

The Mitel 3000 system supports standard tone dialing telephones.

Making calls

Make an external call

Lift handset or use hands-free if available.

Obtain a free line by dialing 9. Dial the digits. If dialing over Primary Rate ISDN

press # to send the digits immediately.

Make an internal call

Lift the handset or use hands-free if available.

Dial the extension number (20-59), or

Dial 0 for the operator.

Transfer an external call to an internal extension

Press Hookflash.

Dial the extension number.

Replace the handset.

Put an external call on hold

Press Hookflash.

Replace the handset to continue to use phone.

Note: The call remains on hold for ninety seconds when the telephone is idle. If the

telephone is busy, it will ring when the handset is replaced.

To park an external call

Press Hookflash.

Dial 712.

Replace the handset.

To retrieve a call from park

Dial 712 from any phone.

The parked call is retrieved.

Forwarding calls

Forward all calls

Lift handset or use hands-free if available.

Dial 732.

Dial the extension number, or

Dial the external phone number (including line access code 9) followed by #.

Cancel forward all calls

Lift handset or use hands-free if available.

Dial 732.

Mitel 3000

Phone Quick Reference Guide

Forward calls when your telephone is busy

Lift handset or use hands-free if available.

Dial 733.

Dial the extension number, or

Dial the external number, (including line access code 9) followed by #

Cancel forwarding on busy

Lift handset or use hands-free if available.

Dial 733.

Forward calls when your telephone is not answered (after four rings)

Lift handset or use hands-free if available.

Dial 734.

Dial the extension number, or

Dial the external phone number (including line access code 9) followed by #.

Cancel group forwarding on no answer

Lift handset or use hands-free if available.

Dial 734.

Forwarding Group calls

Forward all calls from a group

Lift handset or use hands-free if available.

Key 792 followed by the Group number (180 - 199)

Dial the Extension number, or

Dial the external phone number (including line access code 9) followed by #.

Cancel group forward all calls

Lift handset or use hands-free if available.

Dial 792 followed by the Group number (180 - 199).

Forward calls when the group is busy

Lift handset or use hands-free if available

Dial 793 followed by the Group number (180 - 199)

Dial the Extension number, or

Dial the external number, (including line access code 9) followed by #.

Cancel group forward when busy

Lift handset or use hands-free if available

Dial 793 followed by the Group number (180 - 199).

Mitel 3000

Phone Quick Reference Guide

Forward calls when a group does not answer (after four rings)

Lift handset or use hands-free if available

Dial 794 followed by the Group number (180 - 199)

Dial the Extension number, or

Dial the external phone number (including line access code, e.g. 9) followed by #.

Cancel group forwarding on no answer

Lift handset or use hands-free if available

Dial 794 followed by the Group number (180 - 199).

Voice Mail

Note: Voice Mail services require the Voice Mail module to be installed.

Turn on your Voice Mailbox

When you are allocated a Voice Mail box ‘Forward on no answer’ is automatically

set to your Mail box.

The Mail box code is 710.

To Forward all your calls to your Voice Mail box dial 732 followed by 710.

To Forward on Busy to your Voice Mail box dial 733 followed by 710.

Retrieve messages from your Voice Mailbox

Lift handset or use hands-free if available.

Dial *and enter you mailbox number (extension number) and your voice mail

password (1111).

Dial 1 to start replaying messages.

Note: Broken dial tone is heard when you have new messages in your voice mailbox.

Speed-Dialing

Program your personal Speed-Dial list

Lift handset or use hands-free if available.

Dial 75.

Enter the location (01-30) where you want to store the number,

Dial the number to store. Replace the handset.

Dial a number from your personal Speed-Dial list

Lift handset or use hands-free if available.

Dial 74.

Enter the location (01-30) of the number required, and the number is automatically

dialed.

Dial a number from the system Speed-Dial list

Lift handset or use hands-free if available

Dial a system speed number – 8001 to 8500.

Feature Codes

Mitel 3000

Phone Quick Reference Guide

Feature Code Feature Code

Account Codes 791 Log out of all Hunt

groups you are a

member of

723 * 0

Call Pick-up (incoming

calls only) 726 Night Service – on/off

(Extension 20 only) 738

Call Pick-up Group (all

calls) 727 Operator/Group 11 0

Call Waiting Tone

Protection 725 (Hookflash

725) Page All 795

Conference R3 PA announcement 720

Display Messages 729 (1 - 8) PA – answer 717

Do Not Disturb –

set/cancel 736 Page – Feature

Phones 716

Door Open 731

(Hookflash 731) Park Hookflash

712

Extensions 20 - 59 Phantom Mailbox

numbers 100 - 109

Extension Groups 180 - 199 Pick up parked call 712

Extension Lock -

lock/unlock 713 xxx Redial 77

Extension Lock – change

code 714 xxx Reminder Call 718

Extension Swap 702 + Extension

lock code Reminder Call cancel 718*

External Call Hold Hookflash Reset telephone 739

Follow Me 735 (Password) xx Retrieve a call placed

on hold 719

Forward All Calls 732 xx Return and Release in

two call handling Hookflash 1

Forward on No Answer 734 xx Return and Hold in

two call handling Hookflash 2

Forward when Busy 733 xx Ring Back Hookflash

Group forward All Calls 792 Saved Number Redial 781-785

Group Forward on no

Answer 794 Single extension Page 715

Group Forward when

Busy 793 Speed-Dial, accessing

personal numbers 74 (01-30)

Hookflash to line Hookflash 722 Speed-Dial ,

accessing system

numbers

8001-8500

Internal Call waiting Hookflash 8 Speed-Dial,

programming

personal numbers

75(01 -30)

Line Access - Group 1 9 System voice mailbox

on / off 737

Line Access - Groups 2 -

11 760 - 769 Tone Protection 725

(Hookflash

725)

Line Access - Individual

Lines #501 - #520 Voice Mail box

number 710

Individual Hunt group 723 (180 - 199) Voice mail–

retrieving *

you are a member of 723 *1

Global Headquarters

Tel: +1(613) 592-2122

Fax: +1(613) 592-4784

U.S.

Tel: +1(480) 961-9000

Fax: +1(480) 961-1370

EMEA

Tel: +44(0)1291-430000

Fax: +44(0)1291-430400

CALA

Tel: +1(613) 592-2122

Fax: +1(613) 592-7825

Asia Pacific

Tel: +852 2508 9780

Fax: +852 2508 9232

For more information on our worldwide office locations, visit our website at www.mitel.com/offices

THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this document, believed by Mitel to be accurate as of the

date of its publication, is subject to change without notice. Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to you

as a result of having made this document available to you or based upon the information it contains.

M MITEL (design) is a registered trademark of Mitel Networks Corporation. All other products and services are the registered trademarks of their respective holders.

www.mitel.com

LR2733.06200-1

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MITEL

3000

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