Mitel 3100 ICP - 4.0 L User manual

ONS/Analog Telephone
User Guide

3100 ICP - 4.0

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Contents
PREFACE 
CALL BASICS 
0DNLQJDQG$QVZHULQJ&DOOV 
6\VWHP+ROG 
&DOO7UDQVIHU 
7KUHH3DUW\&RQIHUHQFH 
USING FEATURES 
$FFRXQW&RGHV 
$ODUP&DOOV 
&DOO RUZDUGLQJ 
&DOO3DUN3LFNXS 
'LUHFWHG&DOO3LFNXS 
'R1RW'LVWXUE 
'70 'XDO7RQH0XOWL UHTXHQF\7RQH'LDOLQJ 
([WHQVLRQ3DJLQJ 
([WHUQDO&DOO:DLWLQJ7RQH 
ROORZ0H 
ROORZ0H,P+HUH 
*URXS&DOO3LFNXS 
,QWUXGH 
/RXGVSHDNHU3DJLQJ 
0HVVDJH:DLWLQJ 
1LJKW6HUYLFH3LFNXS 
3,13HUVRQDO,GHQWLILFDWLRQ1XPEHU&RGHV 
5HPRWH&DOO RUZDUG 
6\VWHP6SHHG&DOO1XPEHUV 
FEATURE ACCESS CODES 


PREFACE
7KLVJXLGHLVIRUVLQJOHOLQHWHOHSKRQHV,WH[SODLQVKRZWRXVHWKHWHOHSKRQHDQGLWVV\VWHPIHDWXUHV
6\VWHPIHDWXUHVDUHWKHVSHFLDOIXQFWLRQV\RXUWHOHSKRQHZLOOSHUIRUPLQDGGLWLRQWRPDNLQJDQG
UHFHLYLQJFDOOVVXFKDVWUDQVIHUULQJDFDOORUSXWWLQJDFDOOHURQKROG<RXUSKRQHPD\SURYLGHRWKHU
V\VWHPLQGHSHQGHQWIHDWXUHVZKLFKDUHQRWGHVFULEHGLQWKLVJXLGH&RQVXOWWKHGRFXPHQWDWLRQ
VXSSOLHGE\WKHPDQXIDFWXUHURIWKHSKRQHIRULQIRUPDWLRQDERXWVXFKIHDWXUHV
CALL BASICS
Making and Answering Calls
To make a call:
 /LIWWKHKDQGVHW
 'LDOWKHQXPEHU
To answer a call:
z
/LIWWKHKDQGVHW
System Hold
:LWK6\VWHP+ROGDQ\H[WHQVLRQXVHUFDQSLFNXSWKHKHOGFDOOLIWKH\KDYHD'66%/)NH\
SURJUDPPHGIRUWKHKROGLQJH[WHQVLRQ
To place a call on System Hold:
z
4XLFNO\SUHVVDQGUHOHDVHWKHKRRNVZLWFKRUSUHVVWKH5(&$///,1.RU)/$6+EXWWRQLI
DYDLODEOH
z
5HSODFHWKHKDQGVHW
To retrieve a call from System Hold:
 /LIWWKHKDQGVHW
 4XLFNO\SUHVVDQGUHOHDVHWKHKRRNVZLWFKRUSUHVVWKH5(&$///,1.RU)/$6+EXWWRQLI
DYDLODEOH


Call Transfer
7KLVIHDWXUHDOORZV\RXWRPRYHDFDOOIURP\RXUH[WHQVLRQWRDQRWKHU
To Transfer an active call:
 4XLFNO\SUHVVDQGUHOHDVHWKHKRRNVZLWFKRUSUHVVWKH5(&$///,1.RU)/$6+EXWWRQLI
DYDLODEOH
 'LDOWKHQXPEHURIWKHWKLUGSDUW\
 'RRQHRIWKHIROORZLQJ
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7RFRPSOHWHWKH7UDQVIHUKDQJXS

7RDQQRXQFHWKH7UDQVIHUZDLWIRUDQDQVZHUFRQVXOWDQGWKHQKDQJXS
1RWH,IWKHFDOOLVXQDQVZHUHGLWUHWXUQVWR\RXUH[WHQVLRQ
Three-Party Conference
7KLVIHDWXUHDOORZV\RXWRVHWXSDFRQIHUHQFHFDOOFRQVLVWLQJRI\RXUVHOIDQGWZRH[WHQVLRQXVHUVRU
DQRWKHUH[WHQVLRQXVHUDQGDQH[WHUQDOFDOO
To form a Conference when a two-party call is already in place, or to add another party to an existing
Conference:
 4XLFNO\SUHVVDQGUHOHDVHWKHKRRNVZLWFKRUSUHVVWKH5(&$///,1.RU)/$6+EXWWRQLI
DYDLODEOH
 'LDOWKHQXPEHURIWKHQH[WSDUW\
 :DLWIRUDQDQVZHU
 'LDORUDQRWKHUGLJLWDVGHWHUPLQHGE\WKH6\VWHP$GPLQLVWUDWRU
To leave a Conference:
z
+DQJXS
USING FEATURES
Account Codes
$QDFFRXQWFRGHLVDVHULHVRIGLJLWVWKDW\RXDVVLJQWR\RXULQFRPLQJRURXWJRLQJFDOOVXVXDOO\IRU
ELOOLQJRUDFFRXQWLQJSXUSRVHV7KHFRGHLGHQWLILHVWKHDFFRXQWLQWKHFDOOUHFRUGVWKDW\RXUV\VWHP
NHHSV
$FFRXQWFRGHVPXVWEHEHWZHHQWKUHHDQGWZHQW\GLJLWVORQJDQGLQWKHUDQJH
&RGHLVUHVHUYHGIRUFDOOSULYDF\XVLQJLWVWRSVWKHFRPSOHWH
WHOHSKRQHQXPEHUIURPDSSHDULQJLQWKHFDOOUHFRUGV
To assign an account code to an outgoing call:
 'LDO
 'LDOWKHUHTXLUHG$FFRXQW&RGHIROORZHGE\
 $FFHVVDOLQHDQGGLDOWKHH[WHUQDOQXPEHU


Alarm Calls
<RXFDQVHWXSDQDODUPZDNHXSRUUHPLQGHUFDOOWRULQJDW\RXUH[WHQVLRQDWDVSHFLILHGWLPH<RX
PXVWDQVZHUDULQJLQJDODUPFDOOEHIRUH\RXFDQFRQWLQXHZLWKDQ\RWKHURSHUDWLRQDW\RXUH[WHQVLRQ
:KHQ\RXUHFHLYHDQDODUPFDOO\RXUH[WHQVLRQULQJVIRUXSWRVHFRQGVGHIDXOWRUXQWLO\RX
DQVZHUWKHFDOO,I
\
RXGRQRWDQVZHUWKHFDOOZLWKLQWKLVWLPH
S
HULRG
\
RXUH[WHQVLRQULQ
J
VD
J
DLQHYHU
\
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PLQXWHVGHIDXOWWKLVSURFHVVLVUHSHDWHGXSWRDPD[LPXPRIWHQWLPHVRUXQWLO\RXDQVZHU\RXU
DODUPFDOO
1RWH$ODUPFDOOVGRQRWUHSHDWRQVXFFHVVLYHGD\VZKLFKPHDQVWKDW\RXPXVWVHWXSWKHDODUPFDOO
GDLO\
To set up an Alarm Call from your extension:
 'LDO
 'LDOWKHWLPHXVLQJWKHKRXUFORFN
<RXKHDUGLDOWRQHLQGLFDWLQJWKDWWKHDODUPLVVHW
To cancel an Alarm Call:
z
'LDO


Call Forwarding
,QFRPLQJLQWHUQDODQGH[WHUQDOFDOOVSUHVHQWHGDW\RXUH[WHQVLRQFDQEHIRUZDUGHGLQWKHIROORZLQJ
ZD\V
z
&DOO RUZDUG$OOIRUZDUGVDOO\RXUFDOOVWRDQRWKHUGHVWLQDWLRQH[WHQVLRQRUH[WHQVLRQJURXS
ZLWKRXWILUVWULQJLQJ\RXUH[WHQVLRQ
z
&DOO RUZDUGZKHQ1R$QVZHURU%XV\IRUZDUGV\RXUFDOOVWRDQRWKHUGHVWLQDWLRQZKHQ\RXGRQW
DQVZHU\RXUSKRQHRUZKHQ\RXDUHRQDQRWKHUFDOO
z
ROORZ0HDQG ROORZ0H,P+HUHIRUZDUGV\RXUFDOOVWRDQRWKHUH[WHQVLRQZKHUH\RXZLVKWR
WDNH\RXUFDOOV6HH)ROORZ0HDQG)ROORZ0H,P+HUHHOVHZKHUHLQWKLVJXLGHIRUPRUH
LQIRUPDWLRQ
z
5HPRWH&DOO RUZDUGLQJIRUZDUGVDOO\RXULQFRPLQJFDOOVWRDQH[WHUQDOGHVWLQDWLRQIRUH[DPSOH
DFHOOXODUSKRQHRU\RXKRPHQXPEHU RUPRUHLQIRUPDWLRQVHH5HPRWH&DOO)RUZDUGLQJ
HOVHZKHUHLQWKLVJXLGH
z
6SOLW&DOO RUZDUGLQJIRUZDUGV\RXULQFRPLQJLQWHUQDOFDOOVDQGH[WHUQDOFDOOVWRGLIIHUHQW
GHVWLQDWLRQV
To program and activate Call Forward:
 'LDORQHRIWKHIROORZLQJ

&DOO RUZDUG$OZD\VWRDQ([WHQVLRQ

&DOO RUZDUG$OZD\VWRDQ([WHQVLRQ*URXS

&DOO RUZDUG1R$QVZHU%XV\WRDQ([WHQVLRQ

&DOO RUZDUG1R$QVZHU%XV\WRDQ([WHQVLRQ*URXS

6SOLW&DOO RUZDUG$OZD\VWRDQ([WHQVLRQ,QWHUQDO&DOOV

6SOLW&DOO RUZDUG1R$QVZHU%XV\WRDQ([WHQVLRQ,QWHUQDO&DOOV

6SOLW&DOO RUZDUG$OZD\VWRDQ([WHQVLRQ*URXS,QWHUQDO&DOOV

6SOLW&DOO RUZDUG1R$QVZHU%XV\WRDQ([WHQVLRQ*URXS,QWHUQDO&DOOV

6SOLW&DOO RUZDUG$OZD\VWRDQ([WHQVLRQ([WHUQDO&DOOV

6SOLW&DOO RUZDUG$OZD\VWRDQ([WHQVLRQ*URXS([WHUQDO&DOOV

6SOLW&DOO RUZDUG1R$QVZHU%XV\WRDQ([WHQVLRQ([WHUQDO&DOOV

6SOLW&DOO RUZDUG1R$QVZHU%XV\WRDQ([WHQVLRQ*URXS([WHUQDO&DOOV
 'LDOWKHGHVWLQDWLRQH[WHQVLRQRUH[WHQVLRQJURXSQXPEHU
 +DQJXS
To cancel Call Forward:
'LDORQHRIWKHIROORZLQJFRGHVRUSUHVVWKHIHDWXUHNH\XVHGWRDFWLYDWHWKHGLYHUVLRQ
FDQFHODOOFDOOIRUZDUGLQJ
FDQFHOLQWHUQDOFDOOIRUZDUGLQJ
FDQFHOH[WHUQDOFDOOIRUZDUGLQJ

,I\RXKDYHD URJUDPPHGNH\WKHNH\H[WLQJXLVKHV


Call Park Pick-up
7KLVIHDWXUHDOORZV\RXWRSLFNXSDQH[WHUQDOFDOOKHOGRQDVSHFLILFOLQHE\DQRWKHUH[WHQVLRQ$Q
H[WHQVLRQXVHUEURDGFDVWVDPHVVDJHLQIRUPLQJ\RXWKDW\RXKDYHDFDOOZDLWLQJWREHDQVZHUHGDQG
RQZKLFKOLQHWKHFDOOLVKHOG
1RWH<RXU$GPLQLVWUDWRUFDQVHWXSWKHV\VWHPVRWKDWDVLQJOHGLJLWFDQEHXVHGWRSLFNXSWKHFDOO
LQVWHDGRIXVLQJWKHWKUHHGLJLWDFFHVVFRGH
On receiving a broadcast message of a call waiting to be answered on a specific line for you:
 'LDO
 'LDOWKHOLQHQXPEHUXVLQJWKHWZRGLJLWIRUPDWIRUH[DPSOH
<RXDUHQRZFRQQHFWHGWRWKHFDOOHU
Directed Call Pick-up
7KLVIHDWXUHDOORZV\RXWRDQVZHUDFDOOULQJLQJDWDQ\H[WHQVLRQLQWKHV\VWHP,IWKHUHLVPRUHWKDQ
RQHFDOOULQJLQJDQH[WHUQDOFDOOZLOODOZD\VEHDQVZHUHGEHIRUHDQLQWHUQDORUUHYHUWHGFDOO
To answer a call that is ringing at another extension:
z
(LWKHUGLDOIROORZHGE\WKHULQJLQJH[WHQVLRQVQXPEHU
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'LDOWKHVLQJOHGLJLW'LUHFWHG&DOO3LFNXSDFFHVVFRGHGHWHUPLQHGE\\RXU$GPLQLVWUDWRUIROORZHG
E\WKHULQJLQJH[WHQVLRQVQXPEHU
Do Not Disturb
7KLVIHDWXUHGLVDEOHV
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To activate Do Not Disturb:
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'LDO
:KHQ\RXOLIW\RXUKDQGVHW\RXKHDULQWHUUX WHGGLDOWRQHLQGLFDWLQJWKDWWKHIHDWXUHLVDFWLYH
To deactivate Do Not Disturb:
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'LDO

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DTMF (Dual Tone Multi-Frequency) Tone Dialing
,I\RXUV\VWHPKDVORRSGLVFRQQHFWVLJQDOLQJ\RXFDQVWLOODFFHVVVHUYLFHVWKDWUHTXLUHWKHXVHRIGXDO
WRQHPXOWLIUHTXHQF\WRQHVVXFKDVEDQNLQJDQGYRLFHPDLOV\VWHPV
<RXU$GPLQLVWUDWRUFDQDGYLVHRQWKHW\SHRIVLJQDOLQJLQXVHRQWKHV\VWHP
To activate DTMF tones:
 $FFHVVDOLQH
 'LDOWKHH[WHUQDOQXPEHUWRDFFHVVWKHVHUYLFH\RXUHTXLUH
<RXKHDUULQJLQJWRQHDQGDQLQGLFDWLRQRIWKHV\VWHPDQVZHULQJ
3UHVV
7KHVLJQDOLQJIURP\RXUH[WHQVLRQLVQRZPXOWLIUHTXHQF\DOOGLJLWVQRZGLDOHGDUHUHFHLYHGDQG
DFWHGX RQE\WKHFDOOHGV\VWHP
 :KHQWKHFDOOLVILQLVKHGUHSODFH\RXKDQGVHW
7KHVLJQDOLQJLVQRZUHVHWWRLWVRULJLQDOVHWWLQJ
Extension Paging
7KLVIHDWXUHDOORZV
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RXWRWXUQRQWKHORXGV
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HDNHUDWDQRWKHUH[WHQVLRQRUDWDQXPEHURIH[WHQVLRQV
DQGEURDGFDVWDPHVVDJHWRWKHVHH[WHQVLRQXVHUV<RXFDQXVH([WHQVLRQSDJLQJWRSDJH
 DQRWKHUH[WHQVLRQXVHU
 DOOH[WHQVLRQXVHUVLQDQH[WHQVLRQJURXS
 DOOH[WHQVLRQXVHUVRQWKHV\VWHP
To page an extension or extension group:
 /LIWWKHKDQGVHW
 'LDO
 'RRQHRIWKHIROORZLQJ

'LDOWRSDJHDOOH[WHQVLRQV
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'LDODVSHFLILFH[WHQVLRQRUH[WHQVLRQJURXSQXPEHU
 0DNHWKHDQQRXQFHPHQW
External Call Waiting Tone
7KLVIHDWXUHHQDEOHVRUGLVDEOHV&DOO:DLWLQJWRQHRQ\RXUH[WHQVLRQ:KHQHQDEOHGDVKRUWEXUVWRI
WRQHLVJHQHUDWHGZKHQDQH[WHUQDOFDOODUULYHVDW\RXUH[WHQVLRQDQG\RXUH[WHQVLRQLVEXV\
:KHQ&DOO:DLWLQJWRQHLVKHDUG\RXFDQOHDYHWKHLQFRPLQJFDOOXQDQVZHUHGXQWLO\RXKDYHILQLVKHG
WKHFXUUHQWFDOORUSODFHWKHFXUUHQWFDOORQKROGDQGDQVZHUWKHQHZFDOO
To enable Call Waiting tone:
 'LDO
 3UHVV
 5HSODFH\RXUKDQGVHW
To disable Call Waiting tone:
 'LDO
 3UHVV
 5HSODFH\RXUKDQGVHW