Mitel 3100 ICP - 4.0 L User manual

ONS/Analog Telephone
User Guide

3100 ICP - 4.0




L
Contents
PREFACE 
CALL BASICS 
0DNLQJDQG$QVZHULQJ&DOOV 
6\VWHP+ROG 
&DOO7UDQVIHU 
7KUHH3DUW\&RQIHUHQFH 
USING FEATURES 
$FFRXQW&RGHV 
$ODUP&DOOV 
&DOO RUZDUGLQJ 
&DOO3DUN3LFNXS 
'LUHFWHG&DOO3LFNXS 
'R1RW'LVWXUE 
'70 'XDO7RQH0XOWL UHTXHQF\7RQH'LDOLQJ 
([WHQVLRQ3DJLQJ 
([WHUQDO&DOO:DLWLQJ7RQH 
ROORZ0H 
ROORZ0H,P+HUH 
*URXS&DOO3LFNXS 
,QWUXGH 
/RXGVSHDNHU3DJLQJ 
0HVVDJH:DLWLQJ 
1LJKW6HUYLFH3LFNXS 
3,13HUVRQDO,GHQWLILFDWLRQ1XPEHU&RGHV 
5HPRWH&DOO RUZDUG 
6\VWHP6SHHG&DOO1XPEHUV 
FEATURE ACCESS CODES 


PREFACE
7KLVJXLGHLVIRUVLQJOHOLQHWHOHSKRQHV,WH[SODLQVKRZWRXVHWKHWHOHSKRQHDQGLWVV\VWHPIHDWXUHV
6\VWHPIHDWXUHVDUHWKHVSHFLDOIXQFWLRQV\RXUWHOHSKRQHZLOOSHUIRUPLQDGGLWLRQWRPDNLQJDQG
UHFHLYLQJFDOOVVXFKDVWUDQVIHUULQJDFDOORUSXWWLQJDFDOOHURQKROG<RXUSKRQHPD\SURYLGHRWKHU
V\VWHPLQGHSHQGHQWIHDWXUHVZKLFKDUHQRWGHVFULEHGLQWKLVJXLGH&RQVXOWWKHGRFXPHQWDWLRQ
VXSSOLHGE\WKHPDQXIDFWXUHURIWKHSKRQHIRULQIRUPDWLRQDERXWVXFKIHDWXUHV
CALL BASICS
Making and Answering Calls
To make a call:
 /LIWWKHKDQGVHW
 'LDOWKHQXPEHU
To answer a call:
z
/LIWWKHKDQGVHW
System Hold
:LWK6\VWHP+ROGDQ\H[WHQVLRQXVHUFDQSLFNXSWKHKHOGFDOOLIWKH\KDYHD'66%/)NH\
SURJUDPPHGIRUWKHKROGLQJH[WHQVLRQ
To place a call on System Hold:
z
4XLFNO\SUHVVDQGUHOHDVHWKHKRRNVZLWFKRUSUHVVWKH5(&$///,1.RU)/$6+EXWWRQLI
DYDLODEOH
z
5HSODFHWKHKDQGVHW
To retrieve a call from System Hold:
 /LIWWKHKDQGVHW
 4XLFNO\SUHVVDQGUHOHDVHWKHKRRNVZLWFKRUSUHVVWKH5(&$///,1.RU)/$6+EXWWRQLI
DYDLODEOH


Call Transfer
7KLVIHDWXUHDOORZV\RXWRPRYHDFDOOIURP\RXUH[WHQVLRQWRDQRWKHU
To Transfer an active call:
 4XLFNO\SUHVVDQGUHOHDVHWKHKRRNVZLWFKRUSUHVVWKH5(&$///,1.RU)/$6+EXWWRQLI
DYDLODEOH
 'LDOWKHQXPEHURIWKHWKLUGSDUW\
 'RRQHRIWKHIROORZLQJ

7RFRPSOHWHWKH7UDQVIHUKDQJXS

7RDQQRXQFHWKH7UDQVIHUZDLWIRUDQDQVZHUFRQVXOWDQGWKHQKDQJXS
1RWH,IWKHFDOOLVXQDQVZHUHGLWUHWXUQVWR\RXUH[WHQVLRQ
Three-Party Conference
7KLVIHDWXUHDOORZV\RXWRVHWXSDFRQIHUHQFHFDOOFRQVLVWLQJRI\RXUVHOIDQGWZRH[WHQVLRQXVHUVRU
DQRWKHUH[WHQVLRQXVHUDQGDQH[WHUQDOFDOO
To form a Conference when a two-party call is already in place, or to add another party to an existing
Conference:
 4XLFNO\SUHVVDQGUHOHDVHWKHKRRNVZLWFKRUSUHVVWKH5(&$///,1.RU)/$6+EXWWRQLI
DYDLODEOH
 'LDOWKHQXPEHURIWKHQH[WSDUW\
 :DLWIRUDQDQVZHU
 'LDORUDQRWKHUGLJLWDVGHWHUPLQHGE\WKH6\VWHP$GPLQLVWUDWRU
To leave a Conference:
z
+DQJXS
USING FEATURES
Account Codes
$QDFFRXQWFRGHLVDVHULHVRIGLJLWVWKDW\RXDVVLJQWR\RXULQFRPLQJRURXWJRLQJFDOOVXVXDOO\IRU
ELOOLQJRUDFFRXQWLQJSXUSRVHV7KHFRGHLGHQWLILHVWKHDFFRXQWLQWKHFDOOUHFRUGVWKDW\RXUV\VWHP
NHHSV
$FFRXQWFRGHVPXVWEHEHWZHHQWKUHHDQGWZHQW\GLJLWVORQJDQGLQWKHUDQJH
&RGHLVUHVHUYHGIRUFDOOSULYDF\XVLQJLWVWRSVWKHFRPSOHWH
WHOHSKRQHQXPEHUIURPDSSHDULQJLQWKHFDOOUHFRUGV
To assign an account code to an outgoing call:
 'LDO
 'LDOWKHUHTXLUHG$FFRXQW&RGHIROORZHGE\
 $FFHVVDOLQHDQGGLDOWKHH[WHUQDOQXPEHU


Alarm Calls
<RXFDQVHWXSDQDODUPZDNHXSRUUHPLQGHUFDOOWRULQJDW\RXUH[WHQVLRQDWDVSHFLILHGWLPH<RX
PXVWDQVZHUDULQJLQJDODUPFDOOEHIRUH\RXFDQFRQWLQXHZLWKDQ\RWKHURSHUDWLRQDW\RXUH[WHQVLRQ
:KHQ\RXUHFHLYHDQDODUPFDOO\RXUH[WHQVLRQULQJVIRUXSWRVHFRQGVGHIDXOWRUXQWLO\RX
DQVZHUWKHFDOO,I
\
RXGRQRWDQVZHUWKHFDOOZLWKLQWKLVWLPH
S
HULRG
\
RXUH[WHQVLRQULQ
J
VD
J
DLQHYHU
\

PLQXWHVGHIDXOWWKLVSURFHVVLVUHSHDWHGXSWRDPD[LPXPRIWHQWLPHVRUXQWLO\RXDQVZHU\RXU
DODUPFDOO
1RWH$ODUPFDOOVGRQRWUHSHDWRQVXFFHVVLYHGD\VZKLFKPHDQVWKDW\RXPXVWVHWXSWKHDODUPFDOO
GDLO\
To set up an Alarm Call from your extension:
 'LDO
 'LDOWKHWLPHXVLQJWKHKRXUFORFN
<RXKHDUGLDOWRQHLQGLFDWLQJWKDWWKHDODUPLVVHW
To cancel an Alarm Call:
z
'LDO


Call Forwarding
,QFRPLQJLQWHUQDODQGH[WHUQDOFDOOVSUHVHQWHGDW\RXUH[WHQVLRQFDQEHIRUZDUGHGLQWKHIROORZLQJ
ZD\V
z
&DOO RUZDUG$OOIRUZDUGVDOO\RXUFDOOVWRDQRWKHUGHVWLQDWLRQH[WHQVLRQRUH[WHQVLRQJURXS
ZLWKRXWILUVWULQJLQJ\RXUH[WHQVLRQ
z
&DOO RUZDUGZKHQ1R$QVZHURU%XV\IRUZDUGV\RXUFDOOVWRDQRWKHUGHVWLQDWLRQZKHQ\RXGRQW
DQVZHU\RXUSKRQHRUZKHQ\RXDUHRQDQRWKHUFDOO
z
ROORZ0HDQG ROORZ0H,P+HUHIRUZDUGV\RXUFDOOVWRDQRWKHUH[WHQVLRQZKHUH\RXZLVKWR
WDNH\RXUFDOOV6HH)ROORZ0HDQG)ROORZ0H,P+HUHHOVHZKHUHLQWKLVJXLGHIRUPRUH
LQIRUPDWLRQ
z
5HPRWH&DOO RUZDUGLQJIRUZDUGVDOO\RXULQFRPLQJFDOOVWRDQH[WHUQDOGHVWLQDWLRQIRUH[DPSOH
DFHOOXODUSKRQHRU\RXKRPHQXPEHU RUPRUHLQIRUPDWLRQVHH5HPRWH&DOO)RUZDUGLQJ
HOVHZKHUHLQWKLVJXLGH
z
6SOLW&DOO RUZDUGLQJIRUZDUGV\RXULQFRPLQJLQWHUQDOFDOOVDQGH[WHUQDOFDOOVWRGLIIHUHQW
GHVWLQDWLRQV
To program and activate Call Forward:
 'LDORQHRIWKHIROORZLQJ

&DOO RUZDUG$OZD\VWRDQ([WHQVLRQ

&DOO RUZDUG$OZD\VWRDQ([WHQVLRQ*URXS

&DOO RUZDUG1R$QVZHU%XV\WRDQ([WHQVLRQ

&DOO RUZDUG1R$QVZHU%XV\WRDQ([WHQVLRQ*URXS

6SOLW&DOO RUZDUG$OZD\VWRDQ([WHQVLRQ,QWHUQDO&DOOV

6SOLW&DOO RUZDUG1R$QVZHU%XV\WRDQ([WHQVLRQ,QWHUQDO&DOOV

6SOLW&DOO RUZDUG$OZD\VWRDQ([WHQVLRQ*URXS,QWHUQDO&DOOV

6SOLW&DOO RUZDUG1R$QVZHU%XV\WRDQ([WHQVLRQ*URXS,QWHUQDO&DOOV

6SOLW&DOO RUZDUG$OZD\VWRDQ([WHQVLRQ([WHUQDO&DOOV

6SOLW&DOO RUZDUG$OZD\VWRDQ([WHQVLRQ*URXS([WHUQDO&DOOV

6SOLW&DOO RUZDUG1R$QVZHU%XV\WRDQ([WHQVLRQ([WHUQDO&DOOV

6SOLW&DOO RUZDUG1R$QVZHU%XV\WRDQ([WHQVLRQ*URXS([WHUQDO&DOOV
 'LDOWKHGHVWLQDWLRQH[WHQVLRQRUH[WHQVLRQJURXSQXPEHU
 +DQJXS
To cancel Call Forward:
'LDORQHRIWKHIROORZLQJFRGHVRUSUHVVWKHIHDWXUHNH\XVHGWRDFWLYDWHWKHGLYHUVLRQ
FDQFHODOOFDOOIRUZDUGLQJ
FDQFHOLQWHUQDOFDOOIRUZDUGLQJ
FDQFHOH[WHUQDOFDOOIRUZDUGLQJ

,I\RXKDYHD URJUDPPHGNH\WKHNH\H[WLQJXLVKHV


Call Park Pick-up
7KLVIHDWXUHDOORZV\RXWRSLFNXSDQH[WHUQDOFDOOKHOGRQDVSHFLILFOLQHE\DQRWKHUH[WHQVLRQ$Q
H[WHQVLRQXVHUEURDGFDVWVDPHVVDJHLQIRUPLQJ\RXWKDW\RXKDYHDFDOOZDLWLQJWREHDQVZHUHGDQG
RQZKLFKOLQHWKHFDOOLVKHOG
1RWH<RXU$GPLQLVWUDWRUFDQVHWXSWKHV\VWHPVRWKDWDVLQJOHGLJLWFDQEHXVHGWRSLFNXSWKHFDOO
LQVWHDGRIXVLQJWKHWKUHHGLJLWDFFHVVFRGH
On receiving a broadcast message of a call waiting to be answered on a specific line for you:
 'LDO
 'LDOWKHOLQHQXPEHUXVLQJWKHWZRGLJLWIRUPDWIRUH[DPSOH
<RXDUHQRZFRQQHFWHGWRWKHFDOOHU
Directed Call Pick-up
7KLVIHDWXUHDOORZV\RXWRDQVZHUDFDOOULQJLQJDWDQ\H[WHQVLRQLQWKHV\VWHP,IWKHUHLVPRUHWKDQ
RQHFDOOULQJLQJDQH[WHUQDOFDOOZLOODOZD\VEHDQVZHUHGEHIRUHDQLQWHUQDORUUHYHUWHGFDOO
To answer a call that is ringing at another extension:
z
(LWKHUGLDOIROORZHGE\WKHULQJLQJH[WHQVLRQVQXPEHU
25
z
'LDOWKHVLQJOHGLJLW'LUHFWHG&DOO3LFNXSDFFHVVFRGHGHWHUPLQHGE\\RXU$GPLQLVWUDWRUIROORZHG
E\WKHULQJLQJH[WHQVLRQVQXPEHU
Do Not Disturb
7KLVIHDWXUHGLVDEOHV
\
RXUULQ
J
HU([WHQVLRQXVHUVFDOOLQ
J

\
RXKHDUEXV
\
WRQHDQGDPHVVD
J
HVLPLODUWR
WKHIROORZLQJLVGLVSOD\HGRQWKHLU/&'LIWKH\KDYHRQH(;7[[[['1'
To activate Do Not Disturb:
z
'LDO
:KHQ\RXOLIW\RXUKDQGVHW\RXKHDULQWHUUX WHGGLDOWRQHLQGLFDWLQJWKDWWKHIHDWXUHLVDFWLYH
To deactivate Do Not Disturb:
z
'LDO


DTMF (Dual Tone Multi-Frequency) Tone Dialing
,I\RXUV\VWHPKDVORRSGLVFRQQHFWVLJQDOLQJ\RXFDQVWLOODFFHVVVHUYLFHVWKDWUHTXLUHWKHXVHRIGXDO
WRQHPXOWLIUHTXHQF\WRQHVVXFKDVEDQNLQJDQGYRLFHPDLOV\VWHPV
<RXU$GPLQLVWUDWRUFDQDGYLVHRQWKHW\SHRIVLJQDOLQJLQXVHRQWKHV\VWHP
To activate DTMF tones:
 $FFHVVDOLQH
 'LDOWKHH[WHUQDOQXPEHUWRDFFHVVWKHVHUYLFH\RXUHTXLUH
<RXKHDUULQJLQJWRQHDQGDQLQGLFDWLRQRIWKHV\VWHPDQVZHULQJ
3UHVV
7KHVLJQDOLQJIURP\RXUH[WHQVLRQLVQRZPXOWLIUHTXHQF\DOOGLJLWVQRZGLDOHGDUHUHFHLYHGDQG
DFWHGX RQE\WKHFDOOHGV\VWHP
 :KHQWKHFDOOLVILQLVKHGUHSODFH\RXKDQGVHW
7KHVLJQDOLQJLVQRZUHVHWWRLWVRULJLQDOVHWWLQJ
Extension Paging
7KLVIHDWXUHDOORZV
\
RXWRWXUQRQWKHORXGV
S
HDNHUDWDQRWKHUH[WHQVLRQRUDWDQXPEHURIH[WHQVLRQV
DQGEURDGFDVWDPHVVDJHWRWKHVHH[WHQVLRQXVHUV<RXFDQXVH([WHQVLRQSDJLQJWRSDJH
 DQRWKHUH[WHQVLRQXVHU
 DOOH[WHQVLRQXVHUVLQDQH[WHQVLRQJURXS
 DOOH[WHQVLRQXVHUVRQWKHV\VWHP
To page an extension or extension group:
 /LIWWKHKDQGVHW
 'LDO
 'RRQHRIWKHIROORZLQJ

'LDOWRSDJHDOOH[WHQVLRQV

'LDODVSHFLILFH[WHQVLRQRUH[WHQVLRQJURXSQXPEHU
 0DNHWKHDQQRXQFHPHQW
External Call Waiting Tone
7KLVIHDWXUHHQDEOHVRUGLVDEOHV&DOO:DLWLQJWRQHRQ\RXUH[WHQVLRQ:KHQHQDEOHGDVKRUWEXUVWRI
WRQHLVJHQHUDWHGZKHQDQH[WHUQDOFDOODUULYHVDW\RXUH[WHQVLRQDQG\RXUH[WHQVLRQLVEXV\
:KHQ&DOO:DLWLQJWRQHLVKHDUG\RXFDQOHDYHWKHLQFRPLQJFDOOXQDQVZHUHGXQWLO\RXKDYHILQLVKHG
WKHFXUUHQWFDOORUSODFHWKHFXUUHQWFDOORQKROGDQGDQVZHUWKHQHZFDOO
To enable Call Waiting tone:
 'LDO
 3UHVV
 5HSODFH\RXUKDQGVHW
To disable Call Waiting tone:
 'LDO
 3UHVV
 5HSODFH\RXUKDQGVHW


Follow Me
7KLVIHDWXUHDOORZV\RXWRWHPSRUDULO\IRUZDUG\RXUFDOOVWRDQRWKHUH[WHQVLRQEHIRUHOHDYLQJWRZRUN
DWDQRWKHUGHVN\RXUFDOOVIROORZ\RXWRWKHRWKHUGHVN
,I
\
RXGRQRWGLDODWDU
J
HWH[WHQVLRQQXPEHUZKHQVHWWLQ
J
X
S
WKLVIHDWXUHWKHIHDWXUHLVHQDEOHGEXWLV
QRWIXOO\DFWLYHWKLVPHDQVWKDWDQRWKHUH[WHQVLRQFDQSXOOFDOOVIURP\RXUH[WHQVLRQDWDODWHUWLPH
E\XVLQJWKH ROORZ0H,P+HUHIHDWXUH
To enable your calls to follow you to another extension:
 URP\RXUH[WHQVLRQ
 'LDOWKHH[WHQVLRQQXPEHUZKHUH\RXZLVKWRIRUZDUG\RXUFDOOV
:KHQ\RXOLIW\RXUKDQGVHW\RXKHDULQWHUUX WHGGLDOWRQHLQGLFDWLQJWKDW\RXUFDOOVDUHEHLQJ
IRUZDUGHG
To enable, but not activate, Follow Me from your usual extension:
z
'LDO
<RXUFDOOVDUHQRWIRUZDUGHGXQWLODQRWKHUH[WHQVLRQLQYRNHVWKH)ROORZ0H,P+HUHIHDWXUH
Follow Me (I’m Here)
7KLVIHDWXUHHQDEOHV\RXWRSXOOFDOOVIURP\RXUXVXDOH[WHQVLRQWRWKHH[WHQVLRQDWZKLFK\RXDUH
FXUUHQWO\ZRUNLQJ<RXFDQXVHWKLVIHDWXUHWRHQVXUHWKDW\RXUFDOOVFRQWLQXHWRIROORZ\RXZKHQ\RX
DUHZRUNLQJDWYDULRXVGHVNVZLWKLQ\RXURIILFH
1RWH$ ROORZ0H,P+HUHUHTXHVWLVQRWDOORZHGLIWKHSXOOHGIURPH[WHQVLRQGRHVQRWKDYHWKH
ROORZ0HIHDWXUHHQDEOHGRUDFWLYH
To enable Follow Me from your usual extension:
z
'LDO
To activate from a remote extension:
 'LDO
 'LDO\RXUH[WHQVLRQQXPEHU
<RXUFDOOVDUHIRUZDUGHGWRWKHQHZH[WHQVLRQ:KHQ\RXPRYHWRDQRWKHUH[WHQVLRQUH HDWWKH
DERYHVWH VDQG\RXUFDOOVZLOOIROORZ\RX
To cancel from the remote extension:
 'LDO
 'LDO\RXUH[WHQVLRQQXPEHU
<RXUFDOOVDUHIRUZDUGHGWRWKHQHZH[WHQVLRQ:KHQ\RXPRYHWRDQRWKHUH[WHQVLRQUH HDWWKH
DERYHVWH VDQG\RXUFDOOVZLOOIROORZ\RX
To cancel from your usual extension:
z
'LDO


Group Call Pick-up
$SLFNXSJURXSLVDJURXSRIH[WHQVLRQVZKLFKZKHQRQHH[WHQVLRQULQJVRWKHUH[WHQVLRQXVHUVLQ
WKHJURXSFDQSLFNXSWKHFDOO,IWKHUHLVPRUHWKDQRQHFDOOULQJLQJDQH[WHUQDOFDOOZLOODOZD\VEH
DQVZHUHGEHIRUHDQLQWHUQDORUUHYHUWHGFDOO
1RWH<RXU$GPLQLVWUDWRUFDQVHWXSWKHV\VWHPVRWKDWDVLQJOHGLJLWFDQEHXVHGWRSLFNXSWKHFDOO
LQVWHDGRIXVLQJWKHWKUHHGLJLWDFFHVVFRGH&RQWDFW\RXU$GPLQLVWUDWRUIRUDOLVWRIVLQJOHGL
J
LWDFFHVV
FRGHV
To answer a call that is ringing at another extension in your pick-up group:
 /LIW\RXUKDQGVHW
 'LDOWKHVLQJOHGLJLWDFFHVVFRGHV\VWHPGHIDXOWRU
<RXDUHFRQQHFWHGWRWKHFDOOHURIWKHULQJLQJH[WHQVLRQ
Intrude
7KLVIHDWXUHDOORZV\RXWRHQWHUDQHVWDEOLVKHGFDOODQGVSHDNWRWKHSDUWLHVLQYROYHG\RXUHQWU\LV
DQQRXQFHGE\DZDUQLQJWRQHWKDWDOOSDUWLHVFDQKHDU
7KHDYDLODELOLW\RIWKLVIHDWXUHGHSHQGVRQWKH,QWUXGH3ULRULW\DVVLJQHGWR\RXUH[WHQVLRQ&KHFN
ZLWK\RXU$GPLQLVWUDWRU
<RXFDQQRWLQWUXGHRQDQH[WHQVLRQZKLFKKDV
z
683(5LQWUXGHSULRULW\
z
DKLJKHULQWUXGHSULRULW\WKDQDOORFDWHGDW\RXURZQH[WHQVLRQ
z
D7KUHH3DUW\&RQIHUHQFHFDOOLQSURJUHVV
z
'R1RW'LVWXUEDFWLYDWHG
1RWH$VLQJOHGLJLWDFFHVVFRGHLVUHTXLUHGWRXVH,QWUXGH$VN\RXU$GPLQLVWUDWRUIRUWKHFRGH
Intruding on an Established Conversation
You attempt to call extension "A", but "A" is in conversation with party "B" and you hear busy tone:
z
'LDOWKHVLQJOHGLJLW,QWUXGHFRGH
3DUWLHV$DQG%KHDUDVKRUWZDUQLQJWRQHEHIRUH\RXDUHFRQQHFWHG'XULQJWKHLQWUXVLRQDOO
DUWLHVKHDUDZDUQLQJWRQH
Speaking privately to Party "A" or Party "B"
After intruding into a conversation:
 'LDOWKHVLQJOHGLJLW,QWUXGHFRGHDJDLQ
<RXDUHUHFRQQHFWHGWR3DUW\$RQO\
 'LDOWKHFRGHDJDLQWRUHFRQQHFWWR3DUW\%RQO\
1RWH<RXFDQQRWGLDOWKH,QWUXGHDFFHVVFRGHWRUHFRQQHFWWRWKHWZRSDUWLHVDIWHUWKHFDOOKDVEHHQ
VSOLWKRZHYHULI\RXZLVKWRWDONWRERWKSDUWLHVDJDLQ\RXPXVWVHWXSDWKUHHSDUW\FRQIHUHQFH
5HIHUWR7KUHH3DUW\&RQIHUHQFHIRUPRUHLQIRUPDWLRQRQWKLVIHDWXUH
Withdrawing from an intrusion
To exit, leaving Parties "A" and "B" in private conversation:
z
5HSODFH\RXUKDQGVHW


Loudspeaker Paging
7KLVIHDWXUHDOORZV\RXWRPDNHDQDQQRXQFHPHQWYLDWKHORXGVSHDNHUV\VWHP
1RWH&RQWDFW\RXU$GPLQLVWUDWRUWRFKHFNWKDW\RXUH[WHQVLRQKDVWKHFRUUHFWSHUPLVVLRQVWRPDNH
DQDQQRXQFHPHQW
To make an announcement via the loudspeaker system:
 /LIW\RXUKDQGVHWDQGGLDOWKH/RXGVSHDNHU3DJLQJH[WHQVLRQQXPEHU
 0DNHWKHDQQRXQFHPHQW
Message Waiting
<RXFDQOHDYHDPHVVD
J
HZDLWLQ
J
LQGLFDWLRQDWDQH[WHQVLRQWRDOHUWWKHXVHUWRFRQWDFW
\
RX7KHFDOOHG
H[WHQVLRQXVHULVLQIRUPHGRIWKHPHVVDJHZDLWLQJE\WKHLU0HVVDJH,QGLFDWRUIODVKLQJDQGWKHLU/&'
LIWKH\KDYHRQHGLVSOD\LQJ0(66$*(:$,7,1*
1RWH<RXFDQQRWOHDYHDPHVVDJHZDLWLQJLQGLFDWLRQDWDQH[WHQVLRQZKLFKDOUHDG\KDVDPHVVDJH
ZDLWLQJIURPDQRWKHUXVHU\RXKHDUUHRUGHUWRQHZKHQ\RXWU\
To leave a message waiting indication at an extension:
 /LIW\RXKDQGVHWDQGGLDO
 'LDOWKHH[WHQVLRQQXPEHU
To cancel a Message Waiting indication:
 /LIW\RXKDQGVHW
 'LDO
 'LDOWKHH[WHQVLRQQXPEHURIWKHFDOOHGH[WHQVLRQ
1RWH$PHVVDJHZDLWLQJLQGLFDWLRQFDQRQO\EHFDQFHOHGIURP\RXUH[WHQVLRQ
Night Service Pick-up
7KH1LJKW6HUYLFHIHDWXUHDOORZVDQ$GPLQLVWUDWRUWRGLUHFWLQFRPLQJH[WHUQDOFDOOVRXWVLGHRIQRUPDO
ZRUNLQJKRXUVWRRQHRUPRUHH[WHQVLRQV7KHUHDUHWZR1LJKW6HUYLFHJURXSVDYDLODEOHDQGDQ
H[WHQVLRQFDQEHLQFOXGHGLQHLWKHURUERWKJURXSV:KHQHLWKHURIWKH1LJKW6HUYLFHPRGHVLVDFWLYH
WKH1LJKW6HUYLFH3LFNXSIHDWXUHDOORZV\RXWRSLFNXSH[WHUQDOFDOOWKDWLVULQJLQJDWDQRWKHU
H[WHQVLRQLQ\RXU1LJKW6HUYLFH3LFNXSJURXS
1RWH<RXU$GPLQLVWUDWRUFDQVHWXSWKHV\VWHPVRWKDWDVLQJOHGLJLWFDQEHXVHGWRSLFNXSWKHFDOO
LQVWHDGRIXVLQJWKHWKUHHGLJLWDFFHVVFRGH&RQWDFW\RXU$GPLQLVWUDWRUIRUDOLVWRIVLQJOHGL
J
LWDFFHVV
FRGHV
To answer a call that is ringing at another extension in your Night Service Pick-up group:
z
'LDOWKH&DOO3LFNXSVLQJOHGLJLWDFFHVVFRGHV\VWHPGHIDXOWRUGLDO
<RXDUHFRQQHFWHGWRWKHFDOOHURIWKHULQJLQJH[WHQVLRQ


PIN (Personal Identification Number) Codes
<RXU$GPLQLVWUDWRUFDQDVVLJQ\RXD3,13HUVRQDO,GHQWLILFDWLRQ1XPEHUZKLFKORFNV\RXUH[WHQVLRQ
VRWKDWLWFDQQRWEHXVHGWRPDNHH[WHUQDOFDOOV<RXFDQDOVRXVH\RXU3,1FRGHDWDQRWKHUH[WHQVLRQ
WRDFFHVVIHDWXUHVRUPDNHH[WHUQDOFDOOVWKDWZRXOGQRWQRUPDOO\EHDYDLODEOHIURPWKLVH[WHQVLRQ
1RWH<RXFDQVWLOOPDNHLQWHUQDOFDOOVDQGGLDOHPHUJHQF\QXPEHUVIURPDORFNHGH[WHQVLRQ
To lock or unlock your extension:
 /LIW\RXUKDQGVHW
 'LDO
 'LDO\RXU3,1FRGH
 5HSODFH\RXUKDQGVHW
To make an external call from another user’s locked extension:
 /LIW\RXUKDQGVHW
 'LDO
 'LDO\RXU3,1FRGH
 $FFHVVDOLQHDQGGLDOWKHUHTXLUHGH[WHUQDOQXPEHU
 $WWKHHQGRIWKHFDOOUHSODFH\RXUKDQGVHW
7KLVH[WHQVLRQUHPDLQVXQORFNHGIRUVHFRQGVGHIDXOWDOORZLQJ\RXWRPDNHIXUWKHUFDOOVLI
UHTXLUHGDIWHUWKLVWLPHWKHH[WHQVLRQUHWXUQVWRLWVORFNHGVWDWH
Remote Call Forward
7KLVIHDWXUHDOORZV\RXWRIRUZDUG\RXULQFRPLQJFDOOVWRDQH[WHUQDOGHVWLQDWLRQIRUH[DPSOHD
FHOOXODUSKRQHRU\RXUKRPHQXPEHU
1RWHV
z
7KLVIHDWXUHLVQRWDYDLODEOHDWDOOH[WHQVLRQVSOHDVHFRQWDFW\RXU$GPLQLVWUDWRULI\RXUHTXLUHWKLV
IHDWXUH
z
,QYRNLQJ5HPRWH&DOO RUZDUGFDQFHOVDQ\DFWLYHLQWHUQDOFDOOIRUZDUGLQJDQGYLFHYHUVD
z
<RXFDQQRWIRUZDUG\RXUFDOOVWRDQH[WHUQDOGHVWLQDWLRQLI\RXDUHIRUZDUGLQJWRDQLQWHUQDO
H[WHQVLRQRUYLFHYHUVD

To forward all your calls to an external destination:
 'LDO
 'LDOWKHH[WHUQDOQXPEHULQFOXGLQJWKHOLQHDFFHVVQXPEHU\RXZLVKWRIRUZDUG\RXUFDOOVWR
:KHQ
\
RXOLIW
\
RXUKDQGVHW
\
RXKHDULQWHUUX WHGGLDOWRQHLQGLFDWLQ
J
WKDW
\
RXDUHIRUZDUGLQ
J

\
RXU
FDOOV
To forward your calls to the destination you dialed when you last used Remote Call Forward:
 'LDO
 3UHVVWRFRPSOHWHWKHGLJLWVHTXHQFH
To cancel Remote Call Forwarding:
z
'LDO


System Speed Call Numbers
0LWHO1HWZRUNV,&3SURYLGHVDVSHHGGLDOLQJPHPRU\ZKLFKFDQFRQWDLQXSWRH[WHUQDO
QXPEHUV$Q$GPLQLVWUDWRUVWRUHVHDFKQXPEHUDQGDVVLJQVLWDIRXUGLJLWFRGHWKDW\RXFDQGLDOWR
FDOOWKHVWRUHGQXPEHU6\VWHP6SHHG&DOOQXPEHUVFDQRQO\EHVHWXSDQGFKDQJHGE\DQ
$GPLQLVWUDWRU
1RWH&RQWDFW\RXU$GPLQLVWUDWRUIRUDOLVWRI6\VWHP6SHHG&DOOQXPEHUV
To dial an external call using a System Speed Call number:
 /LIWWKHKDQGVHW
 'LDOWKHUHTXLUHG6\VWHP6SHHG&DOOFRGH


FEATURE ACCESS CODES
$FFRXQW&RGHV 
$ODUP&DOOV 
$ODUP&DOO&DQFHO 
&DOO RUZDUG'LYHUW$OZD\VWRDQ([WHQVLRQ 
&DOO RUZDUG'LYHUW$OZD\VWRDQ([WHQVLRQ*URXS 
&DOO RUZDUG'LYHUW1R$QVZHU%XV\WRDQ([WHQVLRQ 
&DOO RUZDUG'LYHUW1R$QVZHU%XV\WRDQ([WHQVLRQ*URXS 
6SOLW&DOO RUZDUG'LYHUW$OZD\VWRDQ([WHQVLRQ,QWHUQDO&DOOV 
6SOLW&DOO RUZDUG'LYHUW1R$QVZHU%XV\WRDQ([WHQVLRQ,QWHUQDO&DOOV 
6SOLW&DOO RUZDUG'LYHUW$OZD\VWRDQ([WHQVLRQ*URXS,QWHUQDO&DOOV 
6SOLW&DOO RUZDUG'LYHUW1R$QVZHU%XV\WRDQ([WHQVLRQ*URXS,QWHUQDO&DOOV
6SOLW&DOO RUZDUG'LYHUW$OZD\VWRDQ([WHQVLRQ([WHUQDO&DOOV 
6SOLW&DOO RUZDUG'LYHUW$OZD\VWRDQ([WHQVLRQ*URXS([WHUQDO&DOOV 
6SOLW&DOO RUZDUG'LYHUW1R$QVZHU%XV\WRDQ([WHQVLRQ([WHUQDO&DOOV 
6SOLW&DOO RUZDUG'LYHUW1R$QVZHU%XV\WRDQ([WHQVLRQ*URXS([WHUQDO&DOOV
&DQFHO&DOO RUZDUGLQJ'LYHUW 
&DQFHO6SOLW&DOO RUZDUG'LYHUW,QWHUQDO&DOOV 
&DQFHO6SOLW&DOO RUZDUG'LYHUW([WHUQDO&DOOV 
&DOO3DUN3LFNXS 
'LUHFWHG&DOO3LFNXS 
'R1RW'LVWXUE'1' 
([WHQVLRQ3DJLQJ 
([WHUQDO&DOO:DLWLQJ7RQH&RQWURO 
ROORZ0H 
ROORZ0H,P+HUH 
&DQFHO ROORZ0H 
*URXS&DOO3LFN8S 
'LUHFWHG0HVVDJH:DLWLQJ 
&DQFHO0HVVDJH:DLWLQJ 
1LJKW6HUYLFH3LFN8S 
3,1&RGHV 
5HPRWH&DOO RUZDUG([WHUQDO'LYHUW 




TM, ® Trademark of Mitel Networks Corporation.
© Copyright 2003, Mitel Networks Corporation.
All rights reserved.