Mitel 6869 SIP User manual

MIVOICE OFFICE 400
MITEL 6867 SIP / MITEL 6869 SIP
USER GUIDE
eud-1664_en / 2.0 – R6.0 – 06.2018

2Mitel 6867 SIP / Mitel 6869 SIP
eud-1664/2.0 – R6.0 – 06.2018
NOTICE
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is not warranted by Mitel Networks Corporation.
The information is subject to change without notice and should not be construed in any
way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affili-
ates and subsidiaries assume no responsibility for any errors or omissions in this docu-
ment. Revisions of this document or new editions of it may be issued to incorporate such
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No part of this document can be reproduced or transmitted in any form or by any means
- electronic or mechanical - for any purpose without written permission from Mitel Net-
works Corporation.
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ing on Mitel's Internet sites or in its publications are registered and unregistered trade-
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Please contact our legal department for additional information: [email protected].
For a list of the worldwide Mitel Networks Corporation registered trademarks, please refer
to the website: http://www.mitel.com/trademarks.
Mitel 6867 SIP / Mitel 6869 SIP
eud-1664/2.0 – 06.2018
®, ™ Trademark of Mitel Networks Corporation
© Copyright 2018 Mitel Networks Corporation
All rights reserved

Welcome...
Mitel 6867 SIP / Mitel 6869 SIP 3
eud-1664/2.0 – R6.0 – 06.2018
Welcome...
Welcome to the user guide for the desk phones Mitel 6867 SIP and
Mitel 6869 SIP for MiVoice Office 400 communication systems.
This user's guide will assist you with the use of your phone and introduce
you step by step to the functions and configuration. If you require further
technical support or information on other products of Mitel, please visit our
website www.mitel.com, use our Mitel DocFinder or find the document on
Mitel eDocs.
This user's guide is relevant only for Mitel SIP phones connected to a
MiVoice Office 400 communication system. Other user’s guides are avail-
able for operation on other communication systems or for direct operation
via a SIP provider. Consult your system administrator if you are unsure
whether you have the correct user’s guide for your requirements.
Notes: • Not all listed functions are available by default. Contact your system
administrator to learn more about the available features and services in
the MiVoice Office 400 communication system.
• Your system administrator has the option to individually set some of the
phone's features. In this case your default values will differ from the
default values described in this user's guide.
• Some functions are offered both from the MiVoice Office 400 communi-
cation system and locally from your Mitel SIP phone. Since the MiVoice
Office 400 communication system does not fully support local functions,
we recommend you to always have your system administrator do the
configuration work or use the Self Service Portal yourself (see chapter
"MiVoice Office 400 Self Service Portal", page 9).

4Mitel 6867 SIP / Mitel 6869 SIP
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Welcome...
Safety information
Failure to observe this information can be hazardous and infringe existing
laws.
Connections
Always plug the phone cable connectors into the appropriate sockets. Do not
modify the connections in any way.
Power supply
Your phone can be supplied with power in various ways. Pay attention to the
information given by the system administrator.
Note: The device will be inoperable when the mains power for the communication sys-
tem fails.
Metal objects
Telephone receivers produce magnetic fields that can attract small metallic
objects such as pins and staples. To avoid injury, do not place the handset
where such objects can be picked up.
Maintenance
• Make sure all installation and repair work is carried out by a specially qualified
technician.
• Always use a soft, moistened, or anti static cloth to clean your device. Do not
use chemicals or other chemical products.
Cost control and data protection
You should protect your phone with a PIN so that no-one can make phone calls
at your expense. A code will also protect your personal settings.
Ambient conditions
• Only operate the device in a temperature range of +5 °C to approx. +40 °C.
• Avoid direct sunlight and other sources of heat.
• Protect your device against the moisture, excessive dust, corrosive liquids
and steam.
• Do not expose your device to electromagnetic fields (for example: electric
motors, household appliances). The speech quality could be affected.
Disposal
Be sure to dispose of your device, batteries and its packaging in an environmen-
tally compatible way. Electrical equipment does not belong in domestic waste.
Deposit it at a return center.
Accessories
Use original accessories or specifically approved accessories only. The use of
other accessories may decrease performance or pose a risk to your health or
safety.
120
5

Welcome...
Mitel 6867 SIP / Mitel 6869 SIP 5
eud-1664/2.0 – R6.0 – 06.2018
Document information
• Document number: eud-1664
• Document version: 2.0
• Based on: MiVoice Office 400 R6.0
• Valid as of: MiVoice Office 400 R6.0
• Document date: 06.2018
• In PDF Viewer, click on this link to download the latest version of this
document:
https://pbxweb.aastra.com/doc_finder/DocFinder/eud-1664_en.pdf?get&DNR=eud-1664
or find the document on: Mitel eDocs.

6Mitel 6867 SIP / Mitel 6869 SIP
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Welcome... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Document information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Information about the MiVoice Office 400 communication system. . . . . . 8
Keys, display, and menu guidance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Key designations and sockets. . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Display symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Operating your phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Accessory support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Using labels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Phoning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Initiating calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Using functions before/while in a call . . . . . . . . . . . . . . . . . . . . . 43
Using further functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Overview of available functions. . . . . . . . . . . . . . . . . . . . . . . . . . 62
Organizing absences from the desk . . . . . . . . . . . . . . . . . . . . . . 67
Operating call lists and voice messages. . . . . . . . . . . . . . . . . . . 72
Operating system events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Organization within the team (busy lamp field) . . . . . . . . . . . . . . 76
Line keys on a key telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Using functions with Mitel OpenCount . . . . . . . . . . . . . . . . . . . . 81
Setting functions by remote control. . . . . . . . . . . . . . . . . . . . . . . 81
Personalizing your phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Configuring the display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Configuring the audio properties. . . . . . . . . . . . . . . . . . . . . . . . . 85
Configuring general phone settings . . . . . . . . . . . . . . . . . . . . . . 88
Protecting yourself against calls . . . . . . . . . . . . . . . . . . . . . . . . . 92
Phone book management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Configuring voice mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Configuring presence profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Configuring keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Operator phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Content

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Operator phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Setting the operator phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Using an operator phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Auxiliary reception phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Auxiliary reception phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Operating the auxiliary reception phone. . . . . . . . . . . . . . . . . . 112
Product and safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Safety information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Product information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Data protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

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Information about the MiVoice Office 400 communication system
Information about the MiVoice
Office 400 communication system
One number user concept
Your system administrator can set up several phones for you, all of which
have the same phone number (one number user concept). You have only
one name and phone number with which to identify yourself to your call
partners, regardless of which of the phones you use to make your calls.
The advantage is that callers can reach you by using the same phone
number, wherever you happen to be.
With personal call routing, you can define to which phone (or phones)
incoming calls must be routed (see the chapter "Activating personal call
routing", page 56).
Some of the benefits of the one number user concept are:
• With Ring Alone, you can choose on which phone calls are signaled
acoustically (see chapter "Activating Ring Alone", page 57).
• Your system administrator can set whether you are busy for further
incoming calls (indicate to the caller that you are busy if you are on
another call).
• You can make outgoing calls using the other terminals while you are
already on a call.
• Call lists and contacts stored on the MiVoice Office 400 communication
system are available on all your phones and are automatically synchro-
nized.
• An announcement is made on all phones that support announcements.
• Fast Take (*88) allows you to receive an incoming call on any of the
phones while you are already on a call on another phone.

Information about the MiVoice Office 400 communication system
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MiVoice Office 400 Self Service Portal
The Self Service Portal is a web-based application for phones on a
MiVoice Office 400 communication system. The Self Service Portal helps
you configure and modify your personal phone settings (for example: key
configurations, labels for configurable keys, display language, and so on)
directly and autonomously using your PC.
After you receive your user account details for the Self Service Portal from
your system administrator and after you log on to the portal, the home
page displays an overview of all your phones. See the Self Service Portal
online help for further information about specific topics.
Contact your system administrator for the credentials for access to the Self
Service Portal.

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Keys, display, and menu guidance
Keys, display, and menu guidance
The following sections provide an overview of the keys and sockets
available on your phone and their usage.
Key designations and sockets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Display symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Operating your phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Accessory support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Using labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Keys, display, and menu guidance
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Key designations and sockets
The following figure shows the keys on the phone.
Mitel 6867 SIP
16
17
3
2
4
1213
21
23
1
14
5
6
7
8
9
10
11
15
18
19
20
22
24

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Keys, display, and menu guidance
Mitel 6869 SIP
The following table describes the keys on the phone with regard to the fig-
ure:
16
17
1213
21
23
14
15
18
19
20
22
24
11
10
9
8
5
3
2
1
24

Keys, display, and menu guidance
Mitel 6867 SIP / Mitel 6869 SIP 13
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No
.
Key Description
1 Handset
2Display color screen:
• top left: line number, name1).
• top right: status display (display symbols).
• bottom right: status notifications.
• Middle: Display, depending on phone status.
3 Message LED color and status signal a specific event.
4Phone book key
(Mitel 6867 SIP only) Calling up the directory lookup.
5 Navigation key with
selection key
Four directional keys (up, down, left, and right) on
the navigation cluster that can be used to navigate
through the various applications and settings
menus. The centre key acts as a Select button.
Horizontal navigation
keys
• Switching between the display in idle state and
line selection.
• Navigating in the options list.
Vertical navigation keys Navigating in the sub-menus of the options list.
Selection key • Selecting a menu item.
• Confirming settings.
6Deflect key
(Mitel 6867 SIP only) Transferring a call.
7Conference key
(Mitel 6867 SIP only) Setting up conference calls.
8 Call lists key Calling up the call list menu:
• unanswered
• answered
• redial list
9 Redial key Using the phone number last dialed.

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Keys, display, and menu guidance
10 Line keys L1 to L2 with
LED
Mitel 6867 SIP: 2 line keys. A total of 9 lines are
available.
Mitel 6869 SIP: 2 line keys. A total of 12 lines are
available.
• Seizing a line.
• Answering a call.
• Brokering with simultaneous configuration of
multiple line keys.
11 Loudspeaker/headset
key with LED
• Activating/deactivating open listening.
• Activating/deactivating handset microphone.
• Activating/deactivating headset microphone.
12 Hash key Entering # or special characters.
13 Digit keys 1-9 Entering characters and digits.
14 Asterisk key Entering * or space.
15 Volume keys Adjusting volume.
16 Mute key Muting the microphone so that the caller cannot
hear you (the LED beside the key turns on when
the microphone is on mute).
17 Settings key Calling up a local settings menu (options list).
18 Hold key • Holding an active call.
• Taking back a call from hold.
19 End key • Ending a call.
• Back to display in idle state.
• Exiting editor without changes.
20 Bottom softkeys S1-S18
(Mitel 6867 SIP)
Four freely configurable keys on which a total of
18 functions or call numbers can be configured.
Default functions are automatically set by the
MiVoice Office 400 communication system. You
can configure additional functions or change the
default functions. If more than four functions or
call numbers are configured, the fourth key is
used to switch levels. Every fourth function or call
number is accessible at the next level.
No
.
Key Description

Keys, display, and menu guidance
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Bottom softkeys S1-S24
(Mitel 6869 SIP)
Five freely configurable keys on which a total of
24 functions or call numbers can be configured.
Default functions are automatically set by the
MiVoice Office 400 communication system. You
can configure additional functions or change the
default functions. If more than five functions or call
numbers are configured, the fifth key is used to
switch levels. Every fifth function or call number is
accessible at the next level.
21 Rear:
• Connection for expansion key module.
• Connection for power supply.
• Connection for USB 2.0.
• GigE dual connection for PC and LAN; Connection for Power over Ethernet
(PoE), class 2 (Mitel 6867 SIP only), class 3 (Mitel 6869 SIP only).
• Connection for headset.
• Combined four-pin module connection with DHSG/EHS headset connec-
tion2).
• Connection for wall mounting.
• Connection for magnetic keyboard.
22 Info key Accessing the phone status of a contact on the
busy lamp field (see "Using the busy lamp field
key", page 76).
23 Speaker
24 Programmable keys T1-
T20 with LED
(Mitel 6867 SIP)
Six freely configurable keys that can be set up for
various functions, call numbers, or busy lamp
fields. If more than six functions, call numbers, or
busy lamp fields are configured, the bottom key is
used to switch levels. Every sixth function is
accessible at the next level. A LED is located next
to each function key signaling the functional state.
Left/right programma-
ble keys T1-T44 with
LED
(Mitel 6869 SIP)
Twelve freely configurable keys that can be set up
for various functions, call numbers, or busy lamp
fields. If more than twelve functions, call numbers,
or busy lamp fields are configured, the bottom key
is used to switch levels. Every twelfth function is
accessible at the next level. A LED is located next
to each function key signaling the functional state.
1) depending on configuration
No
.
Key Description

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Keys, display, and menu guidance
Note: The Mitel 6867 SIP and Mitel 6869 SIP phones have removable key caps.
If you change the position of a function on your phone, you can change the
function to the corresponding function key using the Self Service Portal.
An overview over interchangeable functions can be found in chapter
"Available keys", page 97.
Display symbols
2) Use the headset connection for headsets only. Connecting another device may cause dam-
age to your phone and void your warranty.
Status bar
Missed calls
New voice message
Note: If there are more than nine missed calls, the number of missed calls are dis-
played as exclamation mark. The exclamation mark is also displayed in special
circumstances, for example, if there is a voice mail message or a notification /
call back request.
Headset connected
Unconditional call forwarding activated
Do not disturb (if busy)
Operator queue
USB deactivated
Note: The icon USB deactivated is displayed when the phone is powered using Power
over Ethernet or if one or more expansion key modules are connected. In order
to be able to use the USB connection, you must power your phone using PoE+
or the power supply available as an option.
Call recording activated
Presence state: Available (default)
Presence state: Meeting
Presence state: Absent

Keys, display, and menu guidance
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Presence state: Busy
Presence state: Not available
Phone locked
Status bar
Call connection states, information (main window)
Phone in dial mode
Incoming call
Outgoing call
Call on hold
Active conference
More keys available
Voice message unread
Voice message retrieved
Mitel Hi-Q™ audio technology
Voice Mail mode: Recording allowed
• Data/voice encryption
• Voice Mail mode: Recording not allowed
Presence state
Available (default)
Meeting
Absent
Busy
Not available

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Keys, display, and menu guidance
Settings key
Language
Time and Date
• Settings
• Time Zone
• Set Date and Time
Directory
Lock
• Password
• Phone lock
Status
Audio
•AudioMode
• Headset
• Ring Tones
• Tone Set
Display
Live Dialpad
Restart
Note: Settings under the menu item Advanced are protected by a password and are
reserved for your system administrator.

Keys, display, and menu guidance
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Operating your phone
Most keys and functions are described in the key legend. Other over-
views and operating aids can also be found here.
Overview system menu
The system menu is accessed using the softkey Menu. This contains the
following menu entries. Refer to the relevant chapters of this user’s guide
for further information on these menu entries.
Using a softkey/navigation key
Softkeys are the keys that are automatically configured with context-
dependent functions by the MiVoice Office 400 communications system.
The functions are displayed on screen and operated with the navigation
key. The softkeys are set to the most commonly used functions, with the
right softkey always being the More key ( ) when more softkeys are con-
MiVoice Office 400 System menu
1. Hotel menu
2. System events
3. Call lists
4. Directory Lookup
5. Voice Mail
6. Call forwarding
7. Presence
8. Personal call routing
9. Lock / Unlock phone
10. Alarm melodies
11. Software Version
Note: •TheHotel menu appears only when your system administrator has
defined you phone as a auxiliary reception phone in the system.
•TheSystem events option appears only when there is a new sys-
tem events for your phone.
• Few options may or may not appear in the System menu depend-
ing on the configuration done by your system administrator in the
MiVoice Office 400 communication server.

20 Mitel 6867 SIP / Mitel 6869 SIP
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Keys, display, and menu guidance
figured than can be displayed. The More key is needed to switch between
the key levels. The number of dots indicates the number of levels as well
as on which level you currently are.
A menu can have several sub-menus. Press the suggested softkey to
access the sub-menu or the selection of available editing options or to
carry out an action.
Free configurable keys
Your phone is equipped with freely configurable keys. Popular functions
are set for a specific configurable key by default by your system adminis-
trator (see "Function key configuration (default key setting) - Overview",
page 21). The remaining configurable keys can be configured with a spe-
cific action type: Call number, function, KT line, busy lamp field. The KT
lines and the busy lamp fields can be configured only on the top softkeys
and the keys of an expansion key module.
As soon as you have configured more keys than can be displayed, the
More key ( ) will appear. The number of dots indicates the number of
levels as well as relative position. Press the More key in order to switch
from one level to another.
The key configuration is not made directly on the phone. Available settings
for the key configuration:
•MiVoice Office 400 communication system: The configuration is
made by your system administrator in the communication system.
•Self Service Portal: You can use the Self Service Portal (see chapter
"MiVoice Office 400 Self Service Portal", page 9) where you can config-
ure, change, or delete the keys.
For information about freely configurable keys, see the chapter "Configur-
ing keys", page 97.
Note: A key that you have configured locally on your phone can not be displayed
or overwritten in the Self Service Portal. Therefore, always configure your
keys using the Self Service Portal of the MiVoice Office 400 communica-
tion server.