MobileHelp CBS 5 User manual

Mobile Medical Alert Systems
SRDR-00023 Rev. 2

This ser
Cellular
Base Station
Mobile
Device
Mobile Case
Neck Pendant or
Wrist Button
Cradle
Charger
+ + +
Fall ButtonWall Button
uide includes information covering the 4 most popular
SRDR-00023 Rev. 2SRDR-00023 Rev. 2
The Fall Button™, Wall Button and Mobile Case are optional and at an additional
cost. The Fall Button™ has a separate user guide.

Cellular Base Station Neck Pendant or Wrist Button
+
Fall ButtonWall Button
Mobile
Device
Neck Pendant or
Wrist Button Cradle
Charger
+ +
Fall ButtonWall Button
SRDR-00023 Rev. 2SRDR-00023 Rev. 2
Mobile Case
The Fall Button™, Wall Button and Mobile Case are optional and at an additional
cost. The Fall Button™ has a separate user guide.
The Fall Button™, and Wall Button are optional and at an additional cost. The Fall
Button™ has a separate user guide.

2 Mobile
Devices
2 Mobile Cases
Neck Pendant or
Wrist Button
(Choose 2)
+ +
Fall ButtonWall Button
2 Cradle
Chargers
We thank you for choosing a Medical Alert System and welcome you to the family.
Congratulations on making a smart choice!
SRDR-00023 Rev. 2SRDR-00023 Rev. 2
The Fall Button™, Wall Button and Mobile Case are optional and at an additional
cost. The Fall Button™ has a separate user guide.

Cellular Base Station Features
Figure 2
(Front)
Emergency
Button
Speaker/Microphone
TEST
Icon
ON/OFF
Switch (Back)
Volume
Signal Strength
Indicator
Green Bars = Signal Strength
Blue Bars = Volume Level
Tapping the “-”Volume temporarily
changes green signal bars to blue
Tapping the “+” Volume temporarily
changes green signal bars to blue
Battery Level bars
are green
Battery Charge
Indicator
Reset Button
SRDR-00023 Rev. 2
SRDR-00023 Rev. 2
ON/OFF
Button
Snap-on Lanyard
Test Button
LED
Indicator

We recommend you place the Base Station near the center of your home, such as your
living room, family room or kitchen area.
Place it near an electrical outlet.
Do not place any object in front of the Base Station.
Do not place near any appliances that make noise.
Plug the power cord that is attached to the back
of the Base Station into an electrical outlet.
Waterproof Help Buttons
LED Light
LED Light
Technical Support
use only
Emergency
Help Button
Neck
Pendant
Wrist Button
Fall Button*
(optional accessory)
SRDR-00023 Rev. 2SRDR-00023 Rev. 2

We recommend you place your Mobile
Device in your bedroom or any other place
around your home where it can be easily
accessible.
Place your Mobile Device’s cradle charger near an electrical outlet.
Plug the AC adaptor into an electrical outlet that is not controlled by
a light switch.
Turn on your Base Station using the ON/OFF switch located on the back.
The display screen will turn on. (Please refer to figure 6)
The Emergency and Reset Buttons will illuminate.
If the Base is setup correctly, the Base Station will say “system ready” within 60 seconds.
Make sure your Base Station is connected to the cellular network by checking for the
signal strength bars on the display screen. The signal strength bars will light upingreen.
The volume bars will pop up in blue, only when
the(- or +) are tapped.
Model Number: CBS4-01
Manufactured For MobileHelp
Made in Malaysia
FCC ID: PXTCBS4-01
IC ID: 10876A-CBS401
CAN ICES-3(B)/NMB-3(B)
This product contains;
Module FCC ID:XPY1EHQ24NN
Module IC ID: 8595A-1EHQ24NN
(01)00862262000453(11)170623(21)1234
SRDR-00023 Rev. 2SRDR-00023 Rev. 2

The Mobile Device will turn on within a few seconds and the LED indicator around
the emergency button will illuminate. It normally takes 30-60 seconds for the Mobile
Device to register with the cellular network.
When the Mobile Device is setup correctly and connects to the cellular network, it
will announce "system ready".
The LED indicator around the emergency button will illuminate red, indicating that
the device still needs charging. When the device is fully charged, the LED indicator
will change from red to green and will remain green until the device is removed from
the charging cradle. It will take up to 3 hours for the device to be fully charged.
Press and hold the power button for about 3
seconds. The device will emit a beep and the
power button LED no longer blinks and all LEDs
remain off.
Press the ON/OFF button on the side of the Mobile Device and hold
for approximately 3 seconds. (Please refer to Figure 8)
Simply place the Mobile Device in the cradle charger, assuming the
cradle charger is plugged in.
All the lights will turn on and the green LED light on the power buttonwill start
blinking. This indicates the Mobile Device was successfully turned on and it will
announce "system ready."
SRDR-00023 Rev. 2SRDR-00023 Rev. 2
The LED light on your Mobile Device may display multiple colors when first placing
it on the charging cradle.
8

Always have your Base Station and Mobile Device nearby when testing your
system. It is possible that the alarm go to a live operator.
You can use the TEST button on your Base Station and Mobile Device to
conduct a test without speaking to an Emergency Response Operator by
following these steps:
Press and hold the TEST Button on Mobile Device (the button on the side
with the letter “T”)
You will hear an announcement over the Base Station and Mobile Device that
will instruct you to
Press the Neck Pendant or Wrist Button.
The Base Station and Mobile Device will announce “test call sent to Emergency
Response Center.”
If your test was successful, you will hear “thank you for testing your device”
from the Base Station and Mobile Device.
If your test was not successful, the Base Station will announce “user auto-test
failed.” Please contact Technical Support.
If by chance the operator speaks to you, please state clearly that “THIS IS A
TEST.” If you do not explain to the operator that you are okay and that you
are testing, EMS will be contacted.
SRDR-00023 Rev. 2SRDR-00023 Rev. 2

You can use the TEST on your Cellular Base Station to conduct a test without speaking
to an Emergency Response Operator by following these steps:
-
- You will hear an announcement over the Base Station that will instruct you to p
- Press the Neck Pendant or Wrist Button.
- The Base Station will announce “test call sent to Emergency Response Center”.
- If your test was successful, you will hear “thank you for testing your device” from
the Base Station speaker.
- If your test was not successful, the Base Station will announce “user auto-test
failed.” Please contact Technical Support.
MOBILE DUO CUSTOMERS:
If you have a Mobile DUO system, it will include 2 Mobile Devices. Please use
the TEST button on both devices as detailed below.
- You will hear an announcement over the Mobile Device that will instruct
you to press the Emergency Button or Pendant.
- Press the Neck Pendant, Wrist Button OR press and hold the Emergency Button on the
Mobile Device for 2 seconds.
- The Mobile Device will announce “test call sent to Emergency Response Center.”
- If your test was successful, you will hear “thank you for testing your device” from
the Mobile Device.
If the help button on your Mobile Device is not working properly or if the light is blinking
SRDR-00023 Rev. 2SRDR-00023 Rev. 2

Your Base Station has voice announcements. Select announcements are listed below:
The Cellular Base
Station is powered on “System eady” Base Station ON/OFF switch has been turned on be sure
to connect to electric outlet or it will run on battery backup.
Both red Emergency
and blue Reset Buttons “Power not detected ” or
“Power detected ”(when
electricity is reconnected)
Check that the Base Station is correctly plugged
into an electrical outlet.
The battery needs
charging “Low attery” Check that the Base Station is correctly plugged into an
electrical outlet or it will run on battery backup.
The Emergency call is
initiated “Call in progress ” Alarm is being sent to the Emergency Response Center.
Call connected “Please stand by
for operator ”Respond to the emergency operator’s call over
the device speaker.
Cellular Base Station
receives a Fall Signal “Fall etected Press and
hold utton to ancel” cancel the alarm. During this time, you may press and hold the
Fall Alarm is canceled “Alarm anceled ” Alarm has been canceled.
There may be situations where the voice prompts don’t complete the entire phrase
event occurs. In this instance, the latter voice prompt event will cut in
and the current voice prompt may be terminated prematurely.
All devices frequency transmission = 433 MHz
SRDR-00023 Rev. 2SRDR-00023 Rev. 2
The Mobile Device 5.0 provides voice announcements. Select
announcements are listed below:
The
Mobile Device is powered on
mergency call is initiated “Call in
“System Ready”
rogress ”
The battery is low “Your battery is low lease connect
to a power source.”
Mobile Device 5.0

If your system includes the , your Mobile Device will have
voice announcements. Select announcements are listed below:
Mobile Device
receives a all ignal “”time to cancel the alarm. During this time, you may
seconds to cancel the signal.
Fall larm is canceled “Alarm anceled ” Alarm has been cancelled
cancellation has ended “Fall etected ontacting mergency esponse enter”
The signal will then be sent to the Monitoring Center
and an operator will call your Mobile Device and/or
the Base Station to assess your situation and dispatch
the appropriate help to you.
All devices frequency transmission = 433 MHz
Optional
Fall Button
You must always carry the Mobile Device with you when going outside of your home.
Keep electrical cords away from heat sources and sharp edges.
Keep electrical cords away from areas where someone could trip over them.
Use caution when handling electrical cords.
Never install electrical cords during a lightning storm.
Do not use any attachment or accessory that is not intended for use with this system.
Test your system using the TEST button when possible, as instructed in this User Guide.
Do not block the Base Station’s microphone. This will affect your ability to communicate with
the Emergency Response Center.
charged for 3 hours.
350 feet from the Mobile Device or 00 feet from the Base Station, depending on
the size and construction of your home.
The Mobile Device can be used in the shower. Do not submerge in water.
Service availability and access/coverage on the AT&T network is not available everywhere and at all times. Current
GPS location may not always be available in every situation.
SRDR-00023 Rev. 2SRDR-00023 Rev. 2
Fall Detection with Mobile Device 5.0

The Mobile Device contains sensitive hardware, take care when handling and avoid dropping it.
Do not expose the Mobile Device to dust, dirt, sand or food.
The Mobile Device has a GPS receiver that works best when it has an unobstructed view to
the sky.
Wear your waterproof Help Button at all times.
The Neck Pendant, Wrist Button and Fall Button are waterproof and can be taken with you in
the shower. The Mobile Device is water resistant and can also be taken with you in the shower.
Do not put the Neck Pendant or Wrist Button through the clothes washer or dryer. Do not
attempt to dry your button out in the microwave or oven.
If the LED on your Neck Pendant or Wrist Button flashes amber, the battery is low. Please
contact MobileHelp Technical Support immediately to provide you with a replacement pendant.
Press your Neck Pendant, Wrist Button, or red Emergency Button on your Base Station or
press and hold the emergency button on your Mobile Device for 2 seconds.
Yes. Always take your Mobile Device with you when leaving your home. Wear your Neck
Pendant or Wrist Button at all times, both at home and away, so help is never out of reach.
If you are unable to speak or be heard, we will assume it is an emergency and notify
Emergency Response on your behalf. We will also notify the personal contacts listed on
If you accidentally set off the alarm, simply notify the Emergency Operator when they
respond that “THIS IS A FALSE ALARM.” The operator will disconnect and no further
action will be taken.
Rescue personnel follow different procedures. In most cases, emergency personnel are
authorized to break into your home to help you and cannot be held responsible for any
damages caused as a result of gaining entry.
SRDR-00023 Rev. 2SRDR-00023 Rev. 2
WARNING
Strangulation and choking hazard. The lanyard has been designed to break away when
tugged. However, the user can still suffer serious personal injury or death if the cord
becomes entangled or stuck on objects.
AVERTISSEMENT
Risque de suffocation ou d'etranglement. La laniere est conçue pour se detacher
lorsqu'elle est tiree, cependant, l'utilisateur peut subir une blessure ou la mort si la
laniere se mele ou s'accroche a d'autres objets.

We recommend you purchase a “lock box” to safely store your house key. Your lock box
code will be stored on your account and given to emergency personnel in order to gain entry
to your home without causing damage. If you have your own lock box, please
call Customer Service to ensure your code is noted on your account.
The Wrist Button and/or Neck Pendant are designed to work at an approximate range of
up to 350 feet from the Mobile Device or up to1400 feet from the Base Station, depending
on the size and construction of your home
If you push your Help Button, stay where you are. An Emergency Operator will attempt to
communicate with you through your Base Station or Mobile Device. If you are not heard,
we will assume it is an emergency and notify Emergency Response on your behalf.
The microphones in the Base Station and Mobile Device are very sensitive, and will pick
up surrounding noises from your television, radio, wind from ceiling fans, and the like.
To increase the quality of the call, look for a quieter area to set up your Base Station or
go to a quieter area with your Mobile Device.
and/
If the Base Station and/or Mobile Device does not respond, check to ensure the Help
Button is in range of the Base Station and/or Mobile Device. If you still have issues with your
system, please call Technical Support.
information, including changes to your addre
any time there are any changes to your personal
ss and phone number. Just give us a call one
week before you move to determine whether the service will be available in your area.
SRDR-00023 Rev. 2SRDR-00023 Rev. 2

Your Mobile Device will need to be turned OFF. Simply press and hold the power button
for about 3 seconds. The device will emit a beep and the power button LED no longer
blinks and all LEDs remain off.
Can the Mobile Device cause interference with a pacemaker or other
medical devices?
Yes, the Neck Pendant will work with just about any chain or cord, so you are able to use
any one of your personal chains or necklaces. However, the risk of choking may
increase if you do not use the lanyard provided.
Yes, you may replace the Wrist Button band with a standard watch band of your choice.
No, you can communicate with the monitoring center through your Base Station and/or
Mobile Device only. Your Help Buttons have a speaker or microphone.
No, the strap is silicon based with no latex content.
SRDR-00023 Rev. 2SRDR-00023 Rev. 2
If you have a pacemaker or any medical device, consult your manufacturer for information
on any possible risk of interference with the device. Our standard help buttons do not
interfere with pacemakers.
The lanyard is non-adjustable. If you require an adjustable lanyard please call customer
service to place your order.

FCC ID
FCC ID
FCC ID
FCC ID
PXTCB5-01
PXT-DC-MD5CCR-01
PXT-DC-MD5-01
PXTIGP-01
PXTIGP-01
PXTIGP-01
PXTIGP-01
PXTIGP-02
PXTIGP-02 PXTPFD-01, PXT-RFDP-01
PXTPFD-01, PXT-RFDP-01
PXTPFD-01, PXT-RFDP-01
PXTPFD-01, PXT-RFDP-01
PXTIGP-02
PXTIGP-02
PXTWMP-01
PXTWMP-01
PXTWMP-01
PXTWMP-01
PXTCB5-02
two conditions:
interference received, including interference that may cause undesired operation.
FDA Statement
is an FDA Registered Company. quality system
complies with regulation 21CFR 820 of the FDA Current Good Manufacturing Practice.
The FDA is the
veterinary products in the United States.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part
in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit differentfrom that to which the receiver is connected.
compliance could void the user’s authority to operate the equipment.
SRDR-00023 Rev. 2SRDR-00023 Rev. 2
Neck Pendant Fall Detect Pendant Wall Button

Technical Requirements
Please refer to the website listed on the contact information card that came with your system.
All devices frequency transmission = 433MHZ
Notes
This device meets the government’s requirements for exposure to radio waves. This device is designed and
manufactured not to exceed the emission limits for exposure to radio frequency (RF) Energy set by the Federal
Communication Commission of the U.S. Government. This device complies with FCC radiation exposure limits
set forth for an uncontrolled environment.
SRDR-00023 Rev. 2SRDR-00023 Rev. 2

Blinking red LED light - you have about one hour of
battery left
Low battery alert
Device Status LED Indicator on Emergency Button
Solid red LED lightCharging
Red LED turns off and the green LED turns on, until the
device is removed from the charge cradle
Fully Charged
Blinking green LEDNo cellular network
All lights (green, yellow, red) will turn on for 5 secondsPower on
Red LED light will illuminate and will stay on until call
has ended or after 2 minutes – whichever comes first.
If in low battery status, red LED will continue blinking.
Pressing emergency button
Notes
SRDR-00023 Rev. 2SRDR-00023 Rev. 2

PLEASE REFER TO THE TECHNICAL SUPPORT NUMBER ON THE INSERT
THAT CAME WITH THIS GUIDE FOR ANY QUESTIONS OR CONCERNS.
SRDR-00023 Rev. 2