MobileHelp CBS 5 User manual

Mobile Medical Alert Systems
SRDR-00023 Rev. 2

This ser
Cellular
Base Station
Mobile
Device
Mobile Case
Neck Pendant or
Wrist Button
Cradle
Charger
+ + +
Fall ButtonWall Button
uide includes information covering the 4 most popular
SRDR-00023 Rev. 2SRDR-00023 Rev. 2
The Fall Button™, Wall Button and Mobile Case are optional and at an additional
cost. The Fall Button™ has a separate user guide.

Cellular Base Station Neck Pendant or Wrist Button
+
Fall ButtonWall Button
Mobile
Device
Neck Pendant or
Wrist Button Cradle
Charger
+ +
Fall ButtonWall Button
SRDR-00023 Rev. 2SRDR-00023 Rev. 2
Mobile Case
The Fall Button™, Wall Button and Mobile Case are optional and at an additional
cost. The Fall Button™ has a separate user guide.
The Fall Button™, and Wall Button are optional and at an additional cost. The Fall
Button™ has a separate user guide.

2 Mobile
Devices
2 Mobile Cases
Neck Pendant or
Wrist Button
(Choose 2)
+ +
Fall ButtonWall Button
2 Cradle
Chargers
We thank you for choosing a Medical Alert System and welcome you to the family.
Congratulations on making a smart choice!
SRDR-00023 Rev. 2SRDR-00023 Rev. 2
The Fall Button™, Wall Button and Mobile Case are optional and at an additional
cost. The Fall Button™ has a separate user guide.

Cellular Base Station Features
Figure 2
(Front)
Emergency
Button
Speaker/Microphone
TEST
Icon
ON/OFF
Switch (Back)
Volume
Signal Strength
Indicator
Green Bars = Signal Strength
Blue Bars = Volume Level
Tapping the “-”Volume temporarily
changes green signal bars to blue
Tapping the “+” Volume temporarily
changes green signal bars to blue
Battery Level bars
are green
Battery Charge
Indicator
Reset Button
SRDR-00023 Rev. 2
SRDR-00023 Rev. 2
ON/OFF
Button
Snap-on Lanyard
Test Button
LED
Indicator

We recommend you place the Base Station near the center of your home, such as your
living room, family room or kitchen area.
Place it near an electrical outlet.
Do not place any object in front of the Base Station.
Do not place near any appliances that make noise.
Plug the power cord that is attached to the back
of the Base Station into an electrical outlet.
Waterproof Help Buttons
LED Light
LED Light
Technical Support
use only
Emergency
Help Button
Neck
Pendant
Wrist Button
Fall Button*
(optional accessory)
SRDR-00023 Rev. 2SRDR-00023 Rev. 2

We recommend you place your Mobile
Device in your bedroom or any other place
around your home where it can be easily
accessible.
Place your Mobile Device’s cradle charger near an electrical outlet.
Plug the AC adaptor into an electrical outlet that is not controlled by
a light switch.
Turn on your Base Station using the ON/OFF switch located on the back.
The display screen will turn on. (Please refer to figure 6)
The Emergency and Reset Buttons will illuminate.
If the Base is setup correctly, the Base Station will say “system ready” within 60 seconds.
Make sure your Base Station is connected to the cellular network by checking for the
signal strength bars on the display screen. The signal strength bars will light upingreen.
The volume bars will pop up in blue, only when
the(- or +) are tapped.
Model Number: CBS4-01
Manufactured For MobileHelp
Made in Malaysia
FCC ID: PXTCBS4-01
IC ID: 10876A-CBS401
CAN ICES-3(B)/NMB-3(B)
This product contains;
Module FCC ID:XPY1EHQ24NN
Module IC ID: 8595A-1EHQ24NN
(01)00862262000453(11)170623(21)1234
SRDR-00023 Rev. 2SRDR-00023 Rev. 2

The Mobile Device will turn on within a few seconds and the LED indicator around
the emergency button will illuminate. It normally takes 30-60 seconds for the Mobile
Device to register with the cellular network.
When the Mobile Device is setup correctly and connects to the cellular network, it
will announce "system ready".
The LED indicator around the emergency button will illuminate red, indicating that
the device still needs charging. When the device is fully charged, the LED indicator
will change from red to green and will remain green until the device is removed from
the charging cradle. It will take up to 3 hours for the device to be fully charged.
Press and hold the power button for about 3
seconds. The device will emit a beep and the
power button LED no longer blinks and all LEDs
remain off.
Press the ON/OFF button on the side of the Mobile Device and hold
for approximately 3 seconds. (Please refer to Figure 8)
Simply place the Mobile Device in the cradle charger, assuming the
cradle charger is plugged in.
All the lights will turn on and the green LED light on the power buttonwill start
blinking. This indicates the Mobile Device was successfully turned on and it will
announce "system ready."
SRDR-00023 Rev. 2SRDR-00023 Rev. 2
The LED light on your Mobile Device may display multiple colors when first placing
it on the charging cradle.
8

Always have your Base Station and Mobile Device nearby when testing your
system. It is possible that the alarm go to a live operator.
You can use the TEST button on your Base Station and Mobile Device to
conduct a test without speaking to an Emergency Response Operator by
following these steps:
Press and hold the TEST Button on Mobile Device (the button on the side
with the letter “T”)
You will hear an announcement over the Base Station and Mobile Device that
will instruct you to
Press the Neck Pendant or Wrist Button.
The Base Station and Mobile Device will announce “test call sent to Emergency
Response Center.”
If your test was successful, you will hear “thank you for testing your device”
from the Base Station and Mobile Device.
If your test was not successful, the Base Station will announce “user auto-test
failed.” Please contact Technical Support.
If by chance the operator speaks to you, please state clearly that “THIS IS A
TEST.” If you do not explain to the operator that you are okay and that you
are testing, EMS will be contacted.
SRDR-00023 Rev. 2SRDR-00023 Rev. 2

You can use the TEST on your Cellular Base Station to conduct a test without speaking
to an Emergency Response Operator by following these steps:
-
- You will hear an announcement over the Base Station that will instruct you to p
- Press the Neck Pendant or Wrist Button.
- The Base Station will announce “test call sent to Emergency Response Center”.
- If your test was successful, you will hear “thank you for testing your device” from
the Base Station speaker.
- If your test was not successful, the Base Station will announce “user auto-test
failed.” Please contact Technical Support.
MOBILE DUO CUSTOMERS:
If you have a Mobile DUO system, it will include 2 Mobile Devices. Please use
the TEST button on both devices as detailed below.
- You will hear an announcement over the Mobile Device that will instruct
you to press the Emergency Button or Pendant.
- Press the Neck Pendant, Wrist Button OR press and hold the Emergency Button on the
Mobile Device for 2 seconds.
- The Mobile Device will announce “test call sent to Emergency Response Center.”
- If your test was successful, you will hear “thank you for testing your device” from
the Mobile Device.
If the help button on your Mobile Device is not working properly or if the light is blinking
SRDR-00023 Rev. 2SRDR-00023 Rev. 2