MobileHelp Mobile Double System User manual

ENHANCE
Quick Start Guide
3
SRDR-00007 Rev 2
Quick Start Guide
Easy steps to setup
your system today!
Monitoring Center Phone Number
1-800-932-3822
SAVE THIS NUMBER IN YOUR PHONE CONTACTS TO ENSURE YOU
DON’T MISS AN IMPORTANT CALL FROM OUR MONITORING CENTER
Follow these steps below:
1. Add this phone number as a contact in your cell phone.
2. Ask your emergency contacts to do the same.
3. If you or your emergency contacts receive a call from this number, please answer!
4. If needed, call back the same number appearing on the Caller ID as not to cause any
delay in processing an alarm.
Please note, there is no need to return the call unless requested by the monitoring center or
if you have a question about an alarm.
Please do not call
prior to reading
steps below.
Enhance Your System
with these Special Offers!
Connect Premium
Take advantage of this exclusive new program that
provides you with an extra layer of protection AND
can save you up to $300!
• Protect yourself from costly replacements of lost or
damaged equipment through our Connect Premium
program
•Up to 50% off select features, accessories and services
• 25% off Fall Detect Pendant service
•One FREE standard Help Button
Only$6/month!
(in addition to your plan)
Fall Button™
Only $11/month!
(in addition to your plan)
•Comfortable & Lightweight
• Wearable asa pendant
• Waterproof design for use in the
shower
*Fall Button does not detect 100% of falls. If able, users should
always push their Help Button when they need assistance. Fall
Button is not intended to replace a caregiver for users dealing
with serious health issues.
SRDR-00007 Rev 2
Quick Start Guide CBS 4 MD 4 MHP-06776A_mech.indd 1 4/2/2019 11:29:49 AM
Mobile Double System
We encourage our valued customers to use the testing processes outlined to allow
operators more time to handle actual emergencies. Rest assured, a live operator
will always be available to answer your call if an emergency were to occur.
Add the Fall Button™ for $11/month in
addition to your plan. Our unique Fall
Button automatically detects a fall even if
you
can’t press your button .*

TESTING
If you have not set up your system... SRDR-00007 Rev 2
1
2
4
Press the emergency button
or pendant
Both mobile devices will announce, “Test
Call sent to Emergency Response Center”
If the test was unsuccessful…
Mobile devices will announce, “User
auto-test failed, please contact Customer
Support”
Next, be sure to test your system... see Testing page. see Setup page first.
Includes 2 mobile devices, 2 neck
pendants/wrist buttons, 2 cradle
chargers and 2 mobile cases
SRDR-00007 Rev 2
Mobile Double System
Plug both power cords into
electrical outlets
The electrical outlets should NOT be
controlled by a light switch
MobileHelp Quick Start GuideMobileHelp Customer Support 1-877-827-6207
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Place both Mobile Devices on
Mobile Double System
Yellow
Light ON/OFF
Switch
3
Always have your Mobile Devices nearby when testing your system. It is possible that a
Mobile Device will go to a live operator. If the operator speaks to you, please advise them
that you are testing your system. If you do not explain to the operator that you are okay and
that you are testing, EMS maybe contacted.
If the test was successful…
Both mobile devices willannounce,“Thank
you for testing your device”
Quick Start GuideQuick Start Guide
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Quick Start Guide CBS 4 MD 4 MHP-06776A_mech.indd 2 4/2/2019 11:29:49 AM
QUICK SETUP
Your System is “ACTIVE” and READY TO USE
PLEASEREFER TOTHE CUSTOMER SERVICENUMBER ON
THE INSERT THAT CAME WITHTHIS GUIDE FOR ANY
QUESTIONS OR CONCERNS.
The yellow light on the front of the Cradle
Charger will illuminate.
The Mobile Device will turn on within 10 seconds
and then it will take approximately 60 seconds
for the Mobile Device to register with the
network.
he red battery light will illuminate, indicating
that the device still needs charging. When the
device is fully charged, the red light will turn off.
It will take up to 3 hours for the device to be
fully charged.