MobileHelp Complete Protection System User manual

Quick Start Guide
3
Quick Start Guide
Easy steps to setup
your system today!
Monitoring Center Phone Number
1-800-932-3822
SAVE THIS NUMBER IN YOUR PHONE CONTACTS TO ENSURE YOU
DON’T MISS AN IMPORTANT CALL FROM OUR MONITORING CENTER
Follow these steps below:
1. Add this phone number as a contact in your cell phone.
2. Ask your emergency contacts to do the same.
3. If you or youremergency contacts receive a call from this number, please answer!
4. If needed, call back the same number appearing on the Caller ID as not to cause any
delay in processing an alarm.
Please note, there is no need to return the call unless requested by the monitoring center or
if you have a question about an alarm.
Please do not call
prior to reading
steps below.
Enhance Your System
with these Special Offers!
Connect Premium
Take advantage of this exclusive new program that
provides you with an extra layer of protection AND
can save you up to $300!
• Protect yourself from costly replacements of lost or
damaged equipment through our Connect Premium
program
•Up to 50% off select features, accessories and services
• 25% off Fall service
•One FREE standard Help Button
Only $6/month!
(in addition to your plan)
Fall Button™
•Comfortable & ightweight
• Wearable as a pendant
• Waterproof design for use in the
shower
*Fall Button does not detect 100% of falls. If able, users should
always push their Help Button when they need assistance. Fall
Button is not intended to replace a caregiver for users dealing
with serious health issues.
Only $11/month!
(in addition to your plan)
Quick Start Guide CBS 4 MD 4 MHP-06776A_mech.indd 1 4/2/2019 11:29:49 AM
Complete Protection System
(DUO)
We encourage our valued customers to use the testing processes outlined to allow
operators more time to handle actual emergencies. Rest assured, a live operator
will always be available to answer your call if an emergency were to occur.
SRDR-00018 Rev. 2 SRDR-00018 Rev. 2
Add the Fall Button™ for $11/month in
addition to your plan. Our unique Fall
Button automatically detects a fall even if
you
can’t press your button .*

TESTING
If you have not set up your system...
1
2
3
4
Press and hold the test button
Press the emergency button
or pendant
The ase tation will announce, “Test Call
sent to Emergency Response Center ”
The obile evice will announce, “Call in
Progress.”
Always have your Mobile Device nearbywhen testing your system. It is possible that the
Mobile Device will go to a live operator. If the operator speaks to you, please advise them
that you are testing your system. If you do not explain to the operator that you are okayand
that you are testing, EMS may be contacted.
If the test was successful…
The ase tation and obile evice will
announce,“Thank you for testing your device ”
Volume:70°F
Next, be sure to test your system... see Testing page. see Setup page first.
Com plete Protection System
Includes the cellular Base Station, a
obile evice, a neck pendant or
wrist button, a cradle charger and a
mobile case
P lug the power cords into
electrical outlets
Model Number: CBS4-01
Manufactured For MobileHelp
Made in Malaysia
FCC ID: PXTCBS4-01
IC ID: 10876A-CBS401
CAN ICES-3(B)/NMB-3(B)
This product contains;
Module FCC ID:XPY1EHQ24NN
Module IC ID: 8595A-1EHQ24NN
(01)00862262000453(11)170623(21)1234
ON/
Yellow
Light
OFF
Switch
If the test was unsuccessful…
The ase tation will announce, “User
auto-test failed, please contact Customer
Support ”
Quick Start GuideQuick Start Guide
1 2
Quick Start Guide CBS 4 MD 4 MHP-06776A_mech.indd 2 4/2/2019 11:29:49 AM
Turn on the ON/OFF switch on
the back of the Base Station
Complete Protection System
QUICK SETUP
Your System is “ACTIVE” and READY TO USE
PLEASE REFER TO THE CUSTOMER SERVICE NUMBER ON
THE INSERT THAT CAME WITH THIS GUIDE FOR ANY
QUESTIONS OR CONCERNS.
The Emergency and Reset buttons will light up in 10 seconds and the
display screen will turn on. If the ase tation is set up correctly and connects to the cellular
network, it will say “system ready” within 60 seconds.
You can use the volume control (+ or -) on the front of the unit under the display screen
if the voice is too loud or too soft.
The yellow light on the front of the
Cradle Charger will illuminate
SRDR-00018 Rev. 2 SRDR-00018 Rev. 2