MuxLab 500800 User manual

© MuxLab Inc. 94-000972-A SE-000972-A
2321Rue Cohen, Montreal, Quebec, Canada. H4R 2N7
Tel: [phone] Fax: [phone]
Toll Free (North America): [phone]
E-mail: [email protected] URL: www.muxlab.com
Specifications
Environment
HDMI 2.0
Devices
Computers and servers with HDMI monitor ports.
Transmission
Transparent to the user
Bandwidth (HDMI)
597MHz
Signals
HDMI 2.0 protocol, HDCP 1.4, HDCP 2.2
Connectors
Note: Cables not included.
One (1) HDMI receptacle.
One (1) RJ45S for Cat5e/6 unshielded or shielded twisted pair.
Two (2) 3.5mm jacks for audio-in and audio-out (TX)/audio-out and Mic-In ( RX).
One (1) 3.5mm jack for directional Infrared port.
One (1) DB9 for RS232
One (1) 2.1mm locking barrel jack for power.
One (1) or Four (4) USB Connector(s) for Host (TX)/Client (RX)
Four (4) DIP Switches for device ID addressing.
Maximum Distance
Based on a maximum length
of 6.6ft (2m) of HDMI cable
per end.
Cat5e/6: 330ft (100m) up to 4K @ 60 Hz (4:4:4)
Note: When installed in an electrically noisy environment, an STP cable must be
used. Also, cross-connection reduces the effective distance depending on the grade
of twisted cable used.
Latency
One (1) Frame (16ms), maximum 2 frames (33ms)
Compression
JPEG 2000
Bandwidth
Up to 850 Mbps
Network Requirement
1000BaseT with PoE
RJ45 Pin Configuration
Reverse Polarity Sensitive.
Use EIA/TIA 568A or 586B
straight-through wiring.
RJ45 Link
Pin 1 (R) Pin 2 (T)
Pin 3 (R) Pin 6 (T)
Pin 4 (R) Pin 5 (T)
Pin 7 (R) Pin 8 (T)
Cable
One (1) Cat 5e/6 or better twisted pair cables required
Power Source
This device supports PoE (PD), an external power supply is not included. It is
intended to be powered via a PoE (PSE) Ethernet Switch. If required, an optional
power supply (500993) may be purchased separately.
PoE Standard
IEEE 802.3af
Power Consumption
Transmitter: 6Watts Receiver: 8Watts
Temperature
Operating: 0° to 40°C Storage: -20° to 85°C
Humidity: Up to 95% non-condensing
Dimensions
6.38” x 5.51” x 1.00” (162mm x 140mm x 25mm)
Weight
1.5lbs (0.68kg)
Compliance
Regulatory: FCC, CE, RoHS Flammability: 94V0
Warranty
3 years
Order Information
500880-TX KVM HDMI over IP PoE Extender TX, 4K/60
(UPC: 627699908006)
500880-RX KVM HDMI over IP PoE Extender RX, 4K/60
(UPC: 627699808009)
Accessories
(These items are sold
separately)
500917 Wall Mount Transceiver Bracket Kit
500993 Univ. Locking Power Supply 5VDC/2.6A US/UK/EU Blade
KVM HDMI over IP PoE Extender, 4K@60
500800
Quick Installation Guide
Overview
The KVM HDMI over IP PoE Extender, 4K@60 allows HDMI & USB equipment to be connected
up to 330ft (100m) over an Ethernet LAN, supports HDMI up to 4K @ 60Hz (4:4:4) via Cat5e/6
cable in multiple point-to-point and point-to-multipoint configurations. The Transmitter (500800-
TX) and Receiver (500800-RX) support PoE (PD) if used with a PoE (PSE) Ethernet Switch.
The Transmitter terminates via HDMI, Audio In/Out and USB ports to a computer
server/workstation. The Receiver terminates via HDMI, Audio In/Out, and USB ports to a display,
mic & amplified speakers (or headset with mic) respectively, and up to 4 USB devices such as a
keyboard, mouse, printer, drawing pad, storage device, camera, etc. A single Receiver can be
switched via hotkey sequences to any Transmitter on the network, allowing a single operator to
manage numerous servers/workstations, in a distributed KVM application.
For multiple point-to-point (including point-to-multipoint) configurations the Ethernet Switch must
support Gigabit ports, Jumbo Frame capability and DHCP Server capability. MuxLab recommends
using the Cisco CBS350 Series Managed Switches.
The MuxLab ProDigital Network Controller (500812) is available to simplify the configuration and
utilization of the 500800 and other MuxLab IP based products via an Ethernet web interface.
Applications
Applications include management of multi-server systems supporting HDMI displays in IT
Departments within corporations, Educational Institutions, CAD Design, Graphic Design, Media
Servers, and Data Centers.
Installation
1. Identify the connectors on the Transmitter and Receiver as indicated on the product labels, see the
above front and rear product views for further details.
2. Verify that the distance between the HDMI Transmitter and Receiver is within MuxLab
specifications (see Specifications table for more details).
3. To install the Transmitter:
3a. Connect the Transmitter to the computer server/workstation HDMI video source with an
HDMI compliant cable.
3b. Connect the Transmitter USB Port to the computer server/workstation USB port, using a
compliant Type A to Type B USB Cable.

© MuxLab Inc. 2022
3c. If required, connect the computer audio-out and mic-in port to the Transmitter audio-in
and mic-out port, respectively.
3d. If the application is point-to-point, then connect one (1) length of Cat 5e/6 (or higher)
grade UTP cable to the RJ45 LINK connector on the Transmitter. If transmitting over
the network, use an Ethernet Switch between Transmitter and Receiver.
4. To install the Receiver:
4a. Connect the Receiver HDMI port to the Monitor HDMI port with a HDMI compliant
cable.
4b. Connect the two Receiver USB 1.1 ports to a USB keyboard and mouse.
4c. Connect the two Receiver USB 2.0 ports to other USB devices, such as a printer,
drawing pad, storage device, camera, etc.
4d. If required, connect the Receiver audio-out and mic-in port to an amplified speaker and
to a mic system (or headset with mic) respectively.
4e. If the application is point-to-point, then connect one (1) Cat 5e/6 cable (or higher)
coming from the Transmitter, to the RJ45 LINK connector on the Receiver. If
transmitting over the network, use an Ethernet Switch between Transmitter and
Receiver.
5. If the configuration is a multiple point-to-point (including point-to-multipoint) architecture:
5a. You will need to use an Ethernet Switch with Gigabit ports and DHCP Server support.
In addition Jumbo Frame support is required. Verify that the Ethernet Switch is
configured correctly and that the DHCP Server is enabled and that Jumbo Frame
is enabled. See the operating manual for more information about configuring the
Ethernet Switch.
5b. Connect all Transmitters and Receivers to the Ethernet Switch.
5c. Use the DIP Switches to select a unique Device ID for each Transmitter present on the
network and configure each Receiver Device ID to the corresponding selected
Transmitter.
Note: This step is not necessary if the MuxLab Pro Digital Network Controller
(500812) is used.
6. The Transmitter and Receiver supports a directional IR port and RS232 port that can be
utilized if required to transport control signals to control end devices.
7. Powering the Transmitter or Receiver via an external power supply is only necessary where
PoE (PSE) is unavailable. If PoE is unavailable, connect a 5 VDC power supply (500993 -
sold separately) to each Receiver and to an AC power outlet. Next connect each Transmitter
in the same manner. If power is present, the green power LED on each Transmitter and
Receiver will illuminate.
Note: Power ‘ON’ the KVM HDMI over IP PoE Extender, 4K@60 only after all
connections have been made.
8. Power ‘ON’ the HDMI equipment and verify the image quality, sound if applicable, keyboard
and mouse functionality, as well as any additional USB connected devices.
9. Please download and reference the 500800 Operation Manual found on the MuxLab website
(under the 500800 webpage) for further instructions on how to operate this device
10. The following diagram illustrates a typical KVM LAN configuration.
Troubleshooting
The following table describes some of the symptoms, probable causes and possible solutions in regard to
the installation of the KVM HDMI over IP PoE Extender, 4K@60:
Symptom
Transmitter LEDs
Receiver LEDs
Probable
Cause
Possible
Solutions
Power
Link
Power
Link
No Image
OFF
OFF
OFF
OFF
No power
•Check power connections
•Check PoE Ethernet Switch
Setup
No Image
BLINK
OFF
BLINK
ON
Booting
•Wait until booting process is
finished
No Image
ON
OFF
ON
OFF
No Ethernet Link
•Check Ethernet Switch Status
•Check UTP Cables
Info Screen
ON
OFF
ON
BLINK
UTP Cable
•Check the Transmitter UTP
cable
Info Screen
ON
ON
ON
OFF
UTP Cable
•Check the Receiver UTP cable.
Info Screen
ON
BLINK
ON
BLINK
No Data
Connection
•Check if DIP Switch settings
match
Info Screen
ON
ON
ON
BLINK
Wrong setting on
Receiver
•Check DIP Switch address of the
Receiver
Choppy Video
ON
ON
ON
ON
Configuration
•Check cable length
•Check the DVI Cable Quality
•Check if Jumbo Frame is
enabled on the Ethernet Switch
Image flickers
when powering
up nearby
equipment
ON
ON
ON
ON
Interference
•Use STP cables
Mouse or
Keyboard not
working
ON
ON
ON
ON
USB Cable
•Check the USB Cable Quality
•Check that the Keyboard and
mouse are connected to the USB
1.1 Port.
USB Speed Slow
ON
ON
ON
ON
Wrong Port
•Check that any additional USB
devices are connect to the USB
2.0 Port
If you still cannot diagnose the problem, please call MuxLab Customer Technical Support at 877-689-
5228 (toll-free in North America) or ([phone] (International).