NCR Ordermang 9900 Installation manual

Hardware User Guide
NCROrderman9 Handheld Terminal (9900)
Release 1.0
BCC5-0000-5522
Issue A

The product described in this document is a licensed product of NCR Corporation.
NCR is a registered trademark of NCR Corporation. Product names mentioned in this publication may be trademarks or
registered trademarks of their respective companies and are hereby acknowledged.
Where creation of derivative works, modifications or copies of this NCR copyrighted documentation is permitted under the
terms and conditions of an agreement you have with NCR, NCR's copyright notice must be included.
It is the policy of NCR Corporation (NCR) to improve products as new technology, components, software, and firmware become
available. NCR, therefore, reserves the right to change specifications without prior notice.
All features, functions, and operations described herein may not be marketed by NCR in all parts of the world. In some instances,
photographs are of equipment prototypes. Software screen images are representative, and in some cases, may not match a
customer’s installed software exactly. Therefore, before using this document, consult with your NCR representative or NCR
office for information that is applicable and current.
To maintain the quality of our publications, we need your comments on the accuracy, clarity, organization, and value of this
book. Please use the link below to send your comments.
Email: [email protected]
Copyright © 2021
By NCR Corporation
Global Headquarters
864 Spring St NW
Atlanta, GA 30308
U.S.A.
All Rights Reserved

i
Preface
Audience
This book is written for store personnel, hardware installer/service personnel, system
integrators, and field engineers.
Notice:This document is NCR proprietary information and is not to be disclosed or
reproduced without consent.
The NCROrderman9 Handheld Terminal (9900) conforms to all applicable legal
requirements. To view the compliance statements, see
https://www.orderman.com/downloads.
Caution: This product does not contain user serviceable parts. Servicing should only be
performed by a qualified service technician.
Caution: Any on/off switch is a logic switch only. The DC or AC line voltage primaries
are live at all times when the power cord is connected or the battery is inserted.
Therefore, disconnect the AC power cord or remove the battery before opening the unit
to install features or service this terminal.
Lithium Battery Warning
Warning: Danger of explosion if battery is incorrectly replaced. Replace only with
the same or equivalent type as recommended by the manufacturer. Discard used
batteries according to the manufacturer's instructions.
Attention:Il y a danger d'explosion s'il y a remplacement incorrect de la batterie.
Remplacer uniquement avec une batterie du même type ou d'un type recommandé
par le constructeur. Mettre au rébut les batteries usagées conformément aux
instructions du fabricant.
Battery Disposal (Switzerland)
Refer to Annex 4.10 of SR814.013 for battery disposal.
IT Power System
This product is suitable for connection to an IT power system with a phase-to-phase
voltage not exceeding 240 V.
Peripheral Usage
This terminal should only be used with peripheral devices that are certified by the
appropriate safety agency for the country of installation (UL, CSA, TUV, VDE) or those
which are recommended by NCR Corporation.

ii
Perchlorate Material Notification
Note: This is applicable to the State of California only. Special handling may apply.
This Product may contain a lithium coin cell battery(s) which contains Perchlorate and
are subject to the State of California’s Best Management Practices (BMP) Regulations for
Perchlorate Materials.
Please visit this website for more information: www.dtsc.ca.gov/hazardouswaste/perchlorate
Warranty
Warranty terms vary by region and country.
All parts of this product that are subject to normal wear and tear are not included in the
warranty. In general, damages due to the following are not covered by the warranty.
• Improper or insufficient maintenance
• Improper use or unauthorized modifications of the product.
• Inadequate location or surroundings. Site installation must conform to guidelines
listed in this document and the NCR Workstation and Peripheral AC Wiring Guide
(BST0-2115-53).
For detailed warranty arrangements please consult your contract documents or visit
https://www.orderman.com/the-orderman-system/care-care-gold.
Returning Defective Hardware for Service
For Orderman Channel, please log in to https://rma.orderman.com/ and return the product
to Service Depot Salzburg.
References
•NCROrderman9 Handheld Terminal (9900) Site Preparation Guide (BCC5-0000-5521)

iii
Table of Contents
Chapter 1: Product Overview
Features 2
Front of the Unit 2
Back of the Unit 3
Top of the Unit 4
Bottom of the Unit 5
Specifications 6
Cleaning Procedures 7
Charging Contacts 7
Touchscreen Display 7
Power and Network Sockets 7
Belt Printer 7
Servicing the Handheld and Devices 9
Chapter 2: Setting Up the Devices
Turning the Handheld On/Off 11
Turning the Handheld On 11
Turning the Handheld Off 11
Activating/Deactivating Suspend Mode 12
Using the Power Button 12
Using the Automatic Suspend/Wake-up Feature 12
Battery Pack 13
Charging the Battery 13
Handheld Charging StatusIndicator 14
Removing the Battery 14
Installing the Battery 16
Maximizing Battery Lifespan 19
Lanyard 21

iv
Leather Pouch 22
Service Stations 23
Single Service Station 23
Setting Up the Single Service Station 24
MultiService Station 26
Setting Up the MultiService Station 27
Network Status Indicators 28
Charging the Handheld in the Service Station 29
Battery Charger 30
Setting Up the Battery Charger 31
Charging the Battery Pack in the Battery Charger 32
Battery Charger StatusIndicator 32
USB Adapter Cable 33
Charging the Handheld Using the USB Adapter Cable 34
Belt Printer 36
Pairing with the Orderman9 Handheld 38
Chapter 3: Configuring Device Waiter Settings
Working with the Belt Printer 40
Pairing the Device with Bluetooth Devices 42
Adjusting the Screen Settings 44
Adjusting the Device Sound 45
Setting a Debug Mark 46
Accessing Network Diagnostics 47
Accessing the Device Information 48

v
Revision Record
Issue Date Remarks
ASep2021 First Issue

vi

Chapter 1: Product Overview
The NCROrderman9 Handheld Terminal (9900) is a purpose-built 5.5” Android
handheld terminal designed for restaurant mobile order. It offers two variants,
Orderman9 and Orderman9Pro, which have similar features and specifications. Aside
from the Wi-Fi connection that both variants offer, the Orderman9Pro variant also
includes an LTE Category 6 module.

1-2 Product Overview
Features
Front of the Unit
Feature Description
5.5-inch PCAP
Touchscreen
Display
Used to view data, enter data, or select functions. It uses
projected capacitive technology that allows accurate touch
detection.
Capacitive
Buttons
Functions as Android navigation keys.
Ambient Light
Sensor
Detects the amount of ambient light present and can
automatically adjust the display brightness.
Status LED Indicates the status of the handheld and the battery.

Product Overview 1-3
Back of the Unit
Feature Description
Battery Provides power to the handheld unit.
Tactile
Buttons
Provides fast action usability. These are located on the left and right
sides of the handheld.
Speaker Provides audio feedback.
Camera Used for taking photos, reading bar codes, and reading QR codes.
LED
Flash/Torch
Provides an LEDlight, a camera flashlight, or a torch light.
Co-Branding
Area
Rectangular groove, suited to apply a sticker with the branding of
the restaurant or the Orderman reseller.

1-4 Product Overview
Top of the Unit
Feature Description
Power
Button
Provides the following functions:
• Triggers “power on,” “go to suspend mode,” and “resume from
suspend mode” by briefly pressing the button.
• Provides software controlled power off menu by pressing the
button for twoseconds.
• Perform a hardware reset by pressing the button for nineseconds.
Indicator
Area
Circular groove, suited to apply different color stickers and easily
differentiate handhelds from each other.

Product Overview 1-5
Bottom of the Unit
Feature Description
ChargingContacts Allows charging of the handheld.
Lanyard Guide Allows installation of a security cord to protect the handheld
from being accidentally dropped.
USB Adapter Cable
Guides
Allows installation of the USB Adapter Cable by snapping it
into the guides. These are located on the left and right sides
of the handheld.

1-6 Product Overview
Specifications
Component Specification
Processor SnapDragon 660 Octacore 2.2GHz
Display • 5.5-inch PCAP Touchscreen
• 18:9 Aspect ratio
• 720 x 1440 pixels
Operating Systems Android 9
RAM 3 GB
Flash 32 GB
Wireless LAN • 802.11 a/b/g/n/ac
• 802.11 r/k/v + VE (“Fast Roaming”)
• 802.11 d/e/h/i
• 2x2 MIMO Antenna
Bluetooth Bluetooth 5.0 + BLE
LTE Support for LTE Category 6 (data only)
Camera 8 Megapixels
NearFieldCommunication
(NFC) Card Reader
ISO 14443, ISO 15693, P2P, Mifare
IP Rating IP54
Other Features • Speaker
• Vibration
• AccelerationSensor
• AmbientLightSensor
Battery 3750mAh lithium ion battery
(rechargeable and replaceable)
Dimensions (L x W x H) 19.68 x 83.27 x 169.48 mm (0.77x3.28x6.67in.)

Product Overview 1-7
Cleaning Procedures
Warning: Never open the housing of the Orderman9 handheld or any devices.
Opening the housing renders the warranty claim null and void.
Warning: Never use alcohol or corrosive liquids to clean the Orderman units.
Charging Contacts
Use the following guidelines in cleaning the charging contacts.
• Moisture can corrode the charging contacts over time. Use a dry and clean cloth or
cotton swab to wipe clean the contacts.
• Before charging the handheld or battery pack, clean the charging contacts of the
handheld or battery pack and the charging contacts of the charging device.
• Periodically clean the contacts of the rechargeable batteries and other devices.
Touchscreen Display
Wipe the touchscreen display with a damp, soft cloth. Do not use abrasive agents or
cloths with a rough surface.
Power and Network Sockets
Never clean the power and network sockets with compressed air or pointed objects. It is
sufficient to blow lightly into the sockets on occasion.
Belt Printer
Dirt or grime in the Belt Printer may reduce the print quality.
Caution: Do not touch the heating region of the printer head with your hand. The
printer head may be damaged by static electricity. Do not scratch or damage the printer
head.
To clean the printer, follow these steps:
1. Turn off the printer. Wait for ten minutes before opening and cleaning the inside of
the printer.
Caution: The printer head may become very hot during printer operation. To avoid
injury, wait for a few minutes for the printer head to cool down before cleaning it.
2. Open the paper cover and remove any remaining paper.

1-8 Product Overview
3. Using a cloth or cotton swab dampened with an alcohol solution, clean the printer
head and remove the paper dust from the black mark sensor.
4. Wait for one to two minutes until the alcohol solution has completely evaporated
and dried.
5. Insert the thermal paper and close the paper cover.

Product Overview 1-9
Servicing the Handheld and Devices
The Orderman9 handheld and devices are serviced at the feature (whole unit) level.
Should the handheld or devices require service, contact NCR support and/or Field
Services using the contact details provided in the Preface.

Chapter 2: Setting Up the Devices
The Orderman9 handheld is powered by a rechargeable and replaceable lithium ion
battery pack. It can also be used together with the following accessories:
• Lanyard—for securing the handheld using a safety cord.
• Single Service Station—for charging and Ethernet connection of a single handheld.
• MultiService Station—for charging and Ethernet connection of up to four
handhelds at the same time.
• Battery Charger—for charging of up to four batteries (not installed in the handheld).
• USB Adapter Cable—for charging the handheld.

2-11 Setting Up the Devices
Turning the Handheld On/Off
Turning the Handheld On
To turn on the handheld, briefly press the Power button at the top of the handheld.
• The Status LED turns SolidBlue, and the system displays the NCRlogo and
firmware version.
• When the system boots into Android, the Status LED turns off, and the system
displays the installed applications.
Note: If the handheld does not turn on, the battery level may be too low and requires
charging. For more information, refer to Handheld Charging StatusIndicator on page14.
Turning the Handheld Off
To turn off the handheld, follow these steps:
1. Press the Power button for about two seconds. The system displays the following
options:
• Power off
• Restart
• Screenshot
2. Select Power off. The system shuts down the handheld.

Setting Up the Devices 2-12
Activating/Deactivating Suspend Mode
Using the Power Button
• To manually activate Sleep/Suspend mode, briefly press the Power button at the top
of the handheld. The handheld display immediately turns off.
• To manually exit Sleep/Suspend mode, briefly press the Power button again. The
handheld display immediately turns on.
Using the Automatic Suspend/Wake-up Feature
Note: This feature, if activated, does not require the users to press the Power button.
For more information, refer to Leather Pouch on page22.
• To activate Sleep/Suspend mode, place the handheld head-down in the Leather
Pouch (or other pocket). The handheld automatically switches to Sleep/Standby
mode and turns off the display.
• To exit Sleep/Suspend mode, remove the handheld from the Leather Pouch (or other
pocket) and placed it in operating position. The handheld automatically exits
Sleep/Standby mode and turns on the display.