IBM Models 5 User manual

IBMAnyPlaceKiosk4838
Planning, Installation, and Service Guide
for Models 5xx, 7xx, and 9xx
GA27-4369-01


IBMAnyPlaceKiosk4838
Planning, Installation, and Service Guide
for Models 5xx, 7xx, and 9xx
GA27-4369-01


Note
Before using this information and the product it supports, read the information in IBM Safety Information — Read This
First, GA27-4004, and Appendix C, “Notices”.
November 2008
This edition applies to the IBM AnyPlace Kiosk 4838 and to all subsequent releases and modifications until
otherwise indicated in new editions.
Retail Store Solutions documentation is available on the IBM Retail Store Solutions Web site at: http://
www.ibm.com/solutions/retail/store/support/.
A form for reader's comments is also provided at the back of this publication. If the form has been removed,
address your comments to:
IBM Corporation
Retail Store Solutions Information Development
Department ZBDA
PO Box 12195
Research Triangle Park, North Carolina 27709 USA
When you send information to IBM, you grant IBM a nonexclusive right to use or distribute whatever information
you supply in any way it believes appropriate without incurring any obligation to you.
© Copyright IBM Corporation 2007, 2008.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents
About this guide ...........v
How this guide is organized .........v
Who should read this guide .........v
Related publications ............v
Web sites ...............v
Accessibility ..............vii
Summary of changes.........ix
September 2011 .............ix
November 2008 .............ix
March 2008 ..............ix
December 2007 .............ix
Chapter 1. Introducing the IBM AnyPlace
Kiosk ................1
Models and features ............2
Optional features .............4
Configurations..............4
Mounting options.............5
Diagnostics ...............5
Supported operating systems .........6
Environmental requirements .........7
Power usage ..............7
Calling for service ............7
Chapter 2. Installing the IBM AnyPlace
Kiosk ................9
Rear view ...............10
Connectors ..............11
Installation steps.............12
Opening the cable covers ..........12
Retaining the cables ...........13
Installing the options ...........14
Installing the scanner ..........14
Installing the MSR ...........15
Installing the flash drive .........15
Attaching the IBM AnyPlace POS Hub .....18
Installing the hard drive ..........20
Installing additional memory ........20
Mounting instructions ...........21
Tabletop mount ............21
Wall mount .............23
Powering on ..............23
Installing the control button cover ......24
Additional security (access door screws).....25
Chapter 3. Mounting the IBM AnyPlace
Kiosk to the wall ..........27
Mounting the wall mount plate........27
Wall mounting requirements........27
Selecting the location ..........28
Determining the mounting height of wall mount
plate................28
Wall mount plate mounting options .....29
Attaching the wall mount plate.......29
Mounting to hollow walls ........30
Mounting to a concrete or brick wall .....32
Fastener types ............33
Chapter 4. Removing and replacing
FRUs ...............35
Reviewing the IBM AnyPlace Kiosk assembly . . . 36
Before you begin ...........38
Removing the rear cover ..........39
Removing the backlight inverter card......39
Removing the hard disk drive assembly .....41
Removing the hard disk drive fan assembly . . . 42
Removing the CPU fan sink assembly .....43
Removing the processor ..........44
Removing the scanner and scanner window . . . 45
Removing the cable covers .........47
Locating and resetting the CMOS jumper ....48
Removing the memory card .........49
Changing the battery ...........51
Removing the flash drive ..........51
Removing the system board .........53
Replacing and programming the system board . 53
Removing the front cover/touch assembly ....55
Removing the speakers ..........57
Removing the control card .........58
Removing the control buttons .......58
Removing the LCD ............59
Removing the tabletop mount cover sets ....60
Chapter 5. Diagnosing problems and
troubleshooting ...........63
Researching the Knowledgebase .......63
Preliminary checklist ...........63
Using the diagnostic processor ........64
Understanding the light path LEDs .....64
Using the system event log viewer .....65
Troubleshooting other hardware conditions....67
Using the CMOS Setup Utility ........68
Using the Main window .........68
Restoring the default CMOS settings .....70
Clearing the CMOS settings ........70
CMOS recovery ............70
Real-time clock and CMOS ........70
Configuring the COM (communication) ports . . 70
Using the IBM diagnostics for POS systems and
peripherals package ...........71
Supported memory keys .........72
Updating the flash BIOS .........72
Cleaning the touch screen .........74
Appendix A. Field-replaceable units . . 75
Assembly 1: IBM AnyPlace Kiosk 4838 .....76
Power cords ..............79
© Copyright IBM Corp. 2007, 2008 iii
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Appendix B. Product dimensions . . . 81
Product and peripheral summary .......81
15-inch models .............83
17-inch models .............85
19-inch models .............87
Appendix C. Notices .........89
Electronic emission notices .........91
Federal Communications Commission statement 91
European Union EMC Directive conformance
statement ..............91
Industry Canada Class A Emission Compliance
statement ..............92
Avis de conformité aux normes d'Industrie
Canada ...............92
Germany ..............92
Australia and New Zealand ........92
Chinese Class A warning statement .....93
Japanese Electrical Appliance and Material Safety
Law statement ............93
Japanese power line harmonics compliance
statement ..............93
Japanese VCCI Council Class A statement . . . 93
Japan Electronics and Information Technology
Industries Association (JEITA) statement....93
Korean communications statement......93
Taiwanese Class A warning statement ....94
Taiwan contact information .........94
Cable ferrite requirement ..........94
Electrostatic discharge ...........94
Product recycling and disposal ........95
Battery return program ..........96
For Taiwan: .............96
For the European Union: .........97
For California: ............97
Flat panel displays ............98
Monitors and workstations .........98
Trademarks ..............98
Appendix D. Safety information ....99
Appendix E. Kiosk notices......105
AnyPlace Kiosk Class 2 laser notices .....105
Class 2 laser notices ..........105
Regulatory notice for AR5BXB72 IBM 802.11n
wireless LAN mini PCI-Express adapter ....107
USA – Federal Communications Commission
(FCC) ...............107
Thailand 802.11bg wireless - Allowed
frequencies and output power.......108
Canada – Industry Canada (IC) Low Power
License-Exempt Radio Communication Devices
(RSS-210) ..............109
Europe – EU declaration of conformity for IBM
11 a/b/g/n wireless LAN mini PCIe adapter –
AR5BXB72 .............110
Glossary .............119
Index ...............127
Part number index .........129
iv IBM AnyPlace Kiosk 4838

About this guide
This guide provides information on installing and servicing the IBM®Windows.
Note: Throughout this document, the term IBM 4838 refers to the IBM AnyPlace
Kiosk Models 5xx, 7xx, and 9xx.
How this guide is organized
This guide is organized as follows:
vChapter 1, “Introducing the IBM AnyPlace Kiosk” describes the features and
available options for the 4838.
vChapter 2, “Installing the IBM AnyPlace Kiosk,” on page 9 describes the
installation instructions.
vChapter 3, “Mounting the IBM AnyPlace Kiosk to the wall” describes the
procedures for mounting the 4838 to the wall.
vChapter 4, “Removing and replacing FRUs” provides the removal and
replacement procedures for the field-replaceable parts.
vChapter 5, “Diagnosing problems and troubleshooting” describes steps for
diagnosing minor problems.
vAppendix A, “Field-replaceable units” describes the available FRU part numbers.
vAppendix B, “Product dimensions” provides precise product size information for
all models and features.
vAppendix C, “Notices” provides legal, emission, and country-specific
information.
vAppendix D, “Safety information” provides safety information for all common
languages.
Who should read this guide
Personnel responsible for installing, maintaining, and using the IBM AnyPlace
Kiosk should read this guide. Some chapters provide information that is intended
for trained, technical personnel.
Related publications
The following IBM publications, drivers, and service diskette information are
available from the IBM Retail Store Solutions Web site at: www.ibm.com/
solutions/retail/store/support/.
vIBM AnyPlace Kiosk Models 5xx, 7xx, and 9xx Operating System Installation Guide,
GA27-4371
vIBM AnyPlace POS Hub Planning, Installation and Service Guide, GA27-4370
vIBM Safety Information – Read This First, GA27-4004
Web sites
For the latest troubleshooting guidance and symptom-fix tip information, go to the
IBM Knowledgebase support Web site at: www2.clearlake.ibm.com/store/support/
html/knowledgebase.html.
© Copyright IBM Corp. 2007, 2008 v

This site contains additional information that is gathered from field experience, and
not available when this document was developed.
vi IBM AnyPlace Kiosk 4838

Accessibility
Accessibility features help a user who has a physical disability, such as restricted
mobility or limited vision, to use the IBM AnyPlace Kiosk successfully. Here is a
high-level list of the accessibility features:
vAll controls are located on the front of the system in easy reach.
vIndustry-standard serial and USB ports allow alternative I/O devices.
vManuals are available in PDF format and can be downloaded from the Web. See
“Related publications” on page v for the Web address.
vDisplays are driven at 60 Hz to eliminate problems caused by screen flicker.
About this guide vii

viii IBM AnyPlace Kiosk 4838

Summary of changes
This edition of the IBM AnyPlace Kiosk 4838 Planning, Installation and Service
Guide or Models 5xx, 7xx, and 9xx includes the following updates:.
September 2011
Updates to the USB hot plugging guidelines.
November 2008
Updates for this release include the following:
vLight-Path LEDs label
vxFlash version for the BIOS
March 2008
vWireless notice updates
vProcedural changes for 19" monitor
vPart number updates
vAdditional details and clarifications for access doors
vTouch screen cleaning procedures
December 2007
This version provides additional information about removing and programming
the system board.
© Copyright IBM Corp. 2007, 2008 ix
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xIBM AnyPlace Kiosk 4838

Chapter 1. Introducing the IBM AnyPlace Kiosk
The AnyPlace Kiosk is part of the IBM portfolio of self-service and POS solutions.
Ultra-compact, the kiosk is an all-in-one integrated unit that delivers a dynamic
interactive experience virtually anyplace with flexible point of sale capability.
The AnyPlace Kiosk comes with a choice of processors, a variety of screen sizes
and a number of standard features and options that make it an ideal solution for
kiosk and POS applications. The second generation of the AnyPlace Kiosk provides
more expansion capability through the USB and serial ports, secondary VGA port,
headphone and microphone jacks, and ExpressCard slot. Communications
enhancements include Gigabit Ethernet and 802.11 a/g/b/n-draft wireless. This
version of the AnyPlace Kiosk also includes several serviceability enhancements,
including easy assembly and disassembly and built-in Light-Path LEDs for quick,
accurate problem determination and resolution.
To view the model dimensions, see Appendix B, “Product dimensions,” on page 81.
Figure 1. IBM AnyPlace Kiosk Model 5xx with a tabletop mount
© Copyright IBM Corp. 2007, 2008 1

Models and features
This section describes the model numbering and optional features.
Administrative models and other models that represent different service repair
options are not listed. See your IBM representative for a complete list.
The model scheme is as follows: 4838-XYZ.
XIndicates the screen size: 5 for 15 inch, 7 for 17 inch, and 9 for 19 inch
YProcessor type: either 1= AMD Sempron, and 2 = AMD Turion
ZIndicates the preinstalled software, if any:
0None
EWindows®Embedded for Point of Sale (WEPOS), Windows XP or
Windows Vista
For example, a model 4838-720 would be a 17" screen size with Turion processor
and no preload.
Table 1. Summary of characteristics and weight by model.
Characteristics Model 5xx Model 7xx Model 9xx
Height 325.6 mm (12.82 in.) 367.5 mm (14.47 in.) 398.5 mm (15.69 in.)
Width 368.6 mm (14.51 in.) 402.0 mm (15.83 in.) 440.6 mm (17.35 in.)
Depth 72.8 mm (2.87 in.) 78.3 mm (3.08 in.) 82.8 mm (3.26 in.)
Weight 6.45 kg (14.2 lbs.) 8.27 kg (18.2 lbs.) 9.31 kg (20.5 lbs.)
Note: See Appendix B, “Product dimensions,” on page 81 for more detailed
dimensions including the options.
Table 2. Feature descriptions
Features
LCD 15" TFT
1024 x 768
2 bulb
17" TFT
1280 x 1024
4 bulb
19" TFT
1280 x 1024
4 bulb
CPU AMD Mobile Sempron 3500+ 1.8 Ghz or AMD Mobile Turion 64 X2 TL-56 1.8 Ghz with 1 Ghz Front
Side Bus (FSB)
Memory 4 GB maximum system memory using 512 MB, 1 GB or 2 GB DDR2 667 (PC2-5300) SO-DIMMs in any
combination
Touch Infrared with Unintentional Touch feature (RS 232 interface - COM5)
Mass
storage
80 GB 3.5" SATA II 7200 RPM
160 GB 3.5" SATA II 7200 RPM, 4 GB modular flash drive (optional)
Video vVIA integrated Chrome 9 graphics
vExternal VGA (HD-15) output supporting dual independent video and mirrored video
Video
memory
v256 MB max, shared dynamically from system memory
Slots 1 ExpressCard (supports 34 mm or 54 mm)
Introducing the IBM AnyPlace Kiosk
2IBM AnyPlace Kiosk 4838

Table 2. Feature descriptions (continued)
Features
PC I/O
connectors
5 PC USB 2.0
2 RS-232 (9 pin)
1 Scanner (device specific RJ45)
1 MSR (device-specific RJ45)
1 Network (RJ45, Ethernet)
1 VGA (HD-15)
1 Microphone jack
1 PS/2 keyboard
2 Headphone jacks
Note: PS/2 keyboard port for diagnostic purposes only, not externally accessible
Power
system
vExternal 16 V DC 120 W AC adapter
Audio vHigh-definition integrated audio
vIntegrated 2 watts-per-channel stereo speakers
Wired LAN 10/100/1000 Ethernet
Wake on LAN enabled
Super I/O
controller
UART (universal asynchronous receiver/transmitter) support with SMSC semiconductor solution
Presence
sensor
Infrared presence detection
Security vTrusted Platform Module v 1.2
vPower on password
vFront USB port can be disabled in BIOS
vTabletop mount with a Kensington security slot (K-Slot) and mounting holes. See Figure 2 on page
5.
vCapability for a customer supplied security screw to increase security of access doors
Modular
servicing
ease
Screwdriver access for the following:
vExpressCard
vHard disk drive
vMemory DIMMs
vWireless card
vFlash drive
vScanner
vServicing the system
Introducing the IBM AnyPlace Kiosk
Chapter 1. Introducing the IBM AnyPlace Kiosk 3

Optional features
Table 3. IBM AnyPlace Kiosk hardware options
Option Description
AnyPlace POS Hub Enables connection of USB (5 V, 12 V and 24 V) peripherals and a cash
drawer
Mass storage 3.5" Serial Advanced Technology Attachment (SATA) II, 80 GB
standard / 160 GB optional
Memory Two SO-DIMM (small outline dual in-line memory module),
DDR2 (double data rate two synchronous dynamic random access)
memory slots
Base memory size is 512 MB
Modular flash drive (MFD) 4 GB
Magnetic stripe readers (MSRs) ISO 3-track or JUCC
Bar code scanners Non-laser-based line scanner
Laser-based Omni scanner
Wireless LAN 802.11 a/b/g/ n-draft with integrated antennas
Note: The wireless solution is certified for use only in certain
countries. See Appendix C, “Notices,” on page 89.
Mounting options Tabletop mount
Wall mount
ExpressCard extended door Provides a "bubble" to cover and protect extended-length ExpressCards
Attention: Do not over tighten the plastic screws that are on the
extended door cover. Plastic screws only require one tenth (1/10th or
10%) as much torque as normal metal screws. Use a screw torque of
0.5 kg-cm / 0.05 N-m / 0.4 in-Lb / 7 in-oz.
AC adaptor bracket Powder-coated metal bracket that you can use to mount the AC
adaptor under a cabinet or on a wall
Configurations
Your sales representative can provide the latest available configurations.
Introducing the IBM AnyPlace Kiosk
4IBM AnyPlace Kiosk 4838

Mounting options
The mounting options for the IBM AnyPlace Kiosk are as follows:
VESA-standard mounting holes
The system has 100 mm VESA mounting points for use with standard,
third party VESA mounting options.
Wall mount
This mount minimizes protrusion from the wall, but does not have any tilt
or swivel capability.
Tabletop mount
This mount tilts the monitor forward and back and rests on a tabletop. For
security, a Kensington security slot is provided (A in Figure 2). Also, a
round 5.5 mm (0.217 in.) hole enables the mount to be secured (B in
Figure 2) with an M5 or 10-24 pan head screw.
Diagnostics
The IBM AnyPlace Kiosk 4838 provides a diagnostic processor with Light-Path
LEDS to easily help isolate a failing component or condition. An LED represents a
specific action to correct the indicated problem. See “Using the diagnostic
processor” on page 64.
You can obtain a USB memory key-based diagnostic package for your IBM
AnyPlace Kiosk from the IBM Retail Store Solutions Web site: www.ibm.com/
solutions/retail/store/support/.
AB
Figure 2. Security and mounting holes.
A Kensington security slot
B Round mounting hole
Introducing the IBM AnyPlace Kiosk
Chapter 1. Introducing the IBM AnyPlace Kiosk 5

Supported operating systems
The IBM AnyPlace Kiosk supports the following:
vWindows Embedded for Point of Sale (WEPOS)
vWindows XP Service Pack (SP) 2 or higher
vWindows Vista Business
For guidance on installing any of the previous operating systems, see the IBM
AnyPlace Kiosk Operating Systems Installation Guide, GA27-4371.
Introducing the IBM AnyPlace Kiosk
6IBM AnyPlace Kiosk 4838

Environmental requirements
Table 4 shows the humidity and temperature limits for the IBM AnyPlace Kiosk.
Table 4. Environmental requirements
Temperature (dry
bulb)
Maximum
temperature (wet
bulb) Relative humidity
Operating 5 to 40°C
(41° to 104° F)
27° C
(81° F) 8to80%
Power disconnected 0 to 52°C ( 32° to 126°
F)
27° C
(81° F) 5to95%
Storage 0 to 60°C
(-32° to 140° F)
29° C
(84° F) 5to80%
Shipment -40 to 60°C (-40° to
140° F)
29° C
(84° F) 5 to 100%
This product relies on active, convective cooling, so place your unit such that the
ambient air adjacent to the unit does not exceed supported maximums. Ensure that
the cooling vents are not blocked by papers, signs, or other items.
Power usage
Table 5 shows the power consumption for the IBM AnyPlace Kiosk:
Table 5. Power usage
Description Amounts
Power consumption Off: 3.4 W (11.6 BTU/hr)
Heat dissipation: Standby: 23.5 W (80.1 BTU/hr)
On (idle/typical): 66 W (225.2 BTU/hr)
On (maximum): 99 W (337.8 BTU/hr)
Input voltage and current 100–240 V, 50–60 Hz, 1.4 A max: Input to power supply
Calling for service
When you call IBM for warranty information or service, be sure to have the
following information available:
vMachine type/model
vSerial number
You can locate this information on the left side of the front bezel, or the rear side
of the unit.
Introducing the IBM AnyPlace Kiosk
Chapter 1. Introducing the IBM AnyPlace Kiosk 7

8IBM AnyPlace Kiosk 4838