NEC SOPHO 2000 IPS DM User manual

General Product Description
Sopho 2000 IPS, IPS DM
Release 12.2, August 2006
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Subject: SOPHO 2000 IPS and IPS DM
Release: up to 12.2
Date: August 2006
The SOPHO 2000 IPS provides the flexibility of
the existing TDM-technology, with over 400
features, while providing a bridge to the IP-
technology of the future. The SOPHO 2000 IPS
was the first IP Telephony system that supports
100% peer-to-peer connectivity and offers all the
system reliability and features associated with
traditional TDM PBXs.
The capacity of a single 2000 IPS Peripheral Interface Module (PIM) is 64 TDM ports and 448 IP
extension ports. With a maximum of 8 modules a complete system can be built of up to 512 TDM
ports and a capacity of 1020 virtual (IP + TDM) stations .
A smaller version, the 2000 IPS DM, is positioned more for the IT environment: it is housed in a
thin PC like chassis for 19” rack mounting and each chassis only occupies two Rack Units (2RU).
It supports up to 40 TDM ports (in a single module) but has capacity to the full 448 IP extension
ports. Up to three chassis can be stacked providing maximum capacity of 120 legacy TDM ports
while still supporting as many as 320 peer-to-peer IP stations. It uses the same CPU, line/trunk
cards, application processor cards and software of the SOPHO 2000 IPS.
The remote PIM concept is combining the benefits of distributed networking with full feature
transparency, without giving up reliability. Especially for this concept also the DM-remote (DMR)
is introduced. With the Remote PIM the IP station capacity is expanded from 448 -> 956.
Trunk Features: Analogue trunk, ISDN and SIP Trunk Interface for Germany (Toplink)
Tie lines: QSIG and CCIS, a proprietary tie-line protocol
Mobility Access (Basic + Enquiry Calls)
In-skin Voice Mail / Unified Messaging, NAT/NAPT support
SMDR over IP, PMS over IP, Fax over IP (FoIP), Modem over IP (MoIP)
CSTA interface: OAI providing call monitoring and control for external applications
Benefits:
Advanced Technology (complete IP system on one card)
Supports TDM & IP Switching
Peer-to-Peer IP Telephony Connectivity

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LIABILITY DISCLAIMER
NEC Philips Unified Solutions reserves the right to change the specifications, functions, or
features, at any time, without notice.
NEC Philips Unified Solutions has prepared this document for use by its employees and
customers. The information contained herein is the property of NEC Philips Unified Solutions and
shall not be reproduced without prior written approval from NEC Philips Unified Solutions
Dterm®is a registered trademark of NEC Corporation. Microsoft®is a registered trademark of
Microsoft Corporation. Intel®is a registered trademark of Intel Corporation. All other product
references and/or company references are registered trademarks or trademarked for their
respective products and/or company.
The SOPHO 2000 IPS General Description Guide has been developed to provide information on
the SOPHO 2000 IPS. The information provided has been compiled from a variety of available
documentation and has been consolidated into a single manual.
Information concerning questions not covered in this guide, corrections and/or comments are
most welcome and should be sent to:
NEC Philips Unified Solutions
SOPHO 2000 IPS Product Management
P.O. Box 32
NL1200 JD, Hilversum, The Netherlands
http://www.nec-philips.com
Copyright 2006, NEC Philips Unified Solutions

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CONTENTS:
REGULATORY INFORMATION...........................................................................9
APPROVAL ASPECTS...................................................................................................................... 9
FCC............................................................................................................................................... 9
EU DIRECTIVES ROHS AND WEEE.............................................................................................. 9
SERVICE REQUIREMENTS............................................................................................................10
1 INTRODUCTION.......................................................................................... 11
1.1 RELEASE OVERVIEW ......................................................................................................11
1.2 FUTURE...........................................................................................................................12
1.3 SYSTEM INFORMATION SOPHO 2000 IPS........................................................................14
1.3.1 The IP nature of SOPHO 2000 IPS ............................................................................15
1.3.1.1 Peer-to-Peer IP Telephony Connectivity ......................................................... 16
1.3.1.2 Peer-to-Peer IP Connectivity in the LAN / WAN............................................17
1.3.2 Voice Mail (MyMail@Net 510i)................................................................................17
1.3.3 Wireless (IP-DECT)...................................................................................................17
1.3.4 SOPHO Business ConneCT .......................................................................................18
1.4 HARDWARE ARCHITECTURE .......................................................................................... 19
1.4.1 Hybrid System of IP (peer-to-peer connection) and TDM Switching........................ 19
1.4.2 Powerful, One-board Main Processor (MP) with Integrated Functionality................ 19
1.4.2.1 Firmware Processor (FP) ................................................................................. 20
1.4.3 Reduced Hardware with IP based Architecture.......................................................... 20
1.4.4 Universal Slot............................................................................................................. 20
1.4.5 Unified Circuit Card Size ...........................................................................................20
1.4.6 High Density Line/Trunk Cards ................................................................................. 20
1.4.7 Extended Application Processor (AP) Port Capacity ................................................. 21
1.4.8 Office Data Backup Enhancement ............................................................................. 21
1.4.9 Various Installation Methods ..................................................................................... 21
1.4.10 Station to Station Connection.................................................................................. 21
1.4.11 CCIS Connection..................................................................................................... 21
1.4.12 Maintenance............................................................................................................. 21
1.4.13 Dual MP System......................................................................................................21
1.4.14 Remote PIM over IP with Survivability..................................................................21
1.5 SOFTWAREARCHITECTURE............................................................................................22
1.5.1 Generic Program (Basic System Software)................................................................22
1.5.2 Optional Software.......................................................................................................22
1.6 TECHNICAL TERMS......................................................................................................... 24
1.7 TRUNKING DIAGRAM......................................................................................................25
1.8 SOPHO IPS DM............................................................................................................. 26
1.8.1 SOPHO IPS DM and IPS DML (Light) ..................................................................... 26
1.8.2 Characteristics of the SOPHO IPS DM and IPS DML...............................................27
1.8.3 SOPHO IPS DMR (R8).............................................................................................. 27
1.9 LIST OF MAIN BENEFITS ..................................................................................................29
2 SYSTEM CONFIGURATIONS...................................................................... 30
2.1 MODULE CONFIGURATIONS............................................................................................30
2.2 INSTALLATION METHODS...............................................................................................32
2.2.1 Floor Standing Installation ......................................................................................... 32
2.2.2 Wall-mounting Installation......................................................................................... 32
2.2.3 19 inch Rack-mounting Installation ...........................................................................33
2.3 MODULES AND INSTALLATION HARDWARE...................................................................33

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2.3.1 Port Interface Module (PIM) ...................................................................................... 33
2.3.2 Battery Module (BATTMH) ...................................................................................... 34
2.3.3 Installation Hardware ................................................................................................. 34
2.3.4 SOPHO 2000 IPS SYSTEM POWER SUPPLY........................................................35
2.4 CIRCUIT CARDS .............................................................................................................. 35
2.5 IPS SYSTEM CONDITIONS...............................................................................................36
2.6 IPS TERMINAL INTERFACES ...........................................................................................36
2.6.1 ANALOGUE STATION INTERFACE..................................................................... 36
2.6.2 DIGITAL STATION INTERFACE...........................................................................36
2.6.2.1 Long line DLC card (4DLC) (R11) ................................................................. 36
2.6.3 ISDN Station Card......................................................................................................37
2.6.4 IP STATION INTERFACE .......................................................................................37
2.6.4.1 Dterm IP...........................................................................................................37
2.6.4.2 Station-To-Station Connection ........................................................................37
2.6.4.3 DRS (= Device Registration Server)................................................................38
2.7 PUBLIC NETWORK/TIE NETWORK CONNECTION...........................................................38
2.7.1 CCIS Connection........................................................................................................38
2.7.2 H.323 Connection (obsolete)...................................................................................... 39
2.7.3 Q.SIG (QSIG) Protocol Support to 3rd party PBX’s...................................................39
2.7.4 SIP Trunk with Toplink, Germany, Basic calls (R11)................................................39
2.7.4.1 SIP Trunk Enhancements (R12.2)...................................................................40
2.8 THE IP-PAD AND VCT...................................................................................................42
2.8.1 8 ports IP-PAD (including compression)...................................................................42
2.8.2 When are IP-PAD and VCT required......................................................................... 43
2.9 FAX AND MODEM TRAFFIC.............................................................................................. 44
2.9.1 T.30 Fax over IP (obsolete)........................................................................................44
2.9.2 FAX Communication with IP PAD cards (Release 9): .............................................. 44
2.9.3 Modem over IP, Pass-through mode between 8IPLA IP-PADs (R9).........................45
2.10 IP NETWORKING ............................................................................................................. 45
2.10.1 MP, IP-PAD LAN interface speed setting enhancement to 100Mbps/full duplex
mode(fixed) (R9)..................................................................................................................... 45
2.10.2 VLAN Tagging........................................................................................................ 45
2.10.3 NAT support (R12.1)...............................................................................................45
2.10.4 In-Skin Hub (R10, obsolete)....................................................................................46
2.11 MISCELLANEOUS APPLICATION PROCESSOR CARDS...................................................... 46
2.11.1 RS232C ports...........................................................................................................46
2.11.2 OAI with FLF..........................................................................................................46
2.12 IN-SKIN VOICE MAIL / UNIFIED MESSAGING: MYMAIL@NET 510I............................. 46
2.13 PATCHPANEL (24-PORT)................................................................................................47
2.14 SOPHO IPS DM/IPS DML/IPS DMR SYSTEM CONFIGURATION................................. 48
2.14.1 SOPHO IPS DM Modular Chassis (MC)................................................................48
2.14.2 SOPHO IPS DML/ IPS DMR Modular Chassis (MC)............................................49
2.15 REMOTE PIM OVER IP (RELEASE8)...............................................................................50
2.15.1 Outline of Operation................................................................................................51
On-line Moves, Adds and Changes......................................................................................... 52
2.15.2 Remote PIM over IP System Conditions................................................................. 52
Backup Call Routing to ISDN in Remote PIM Survival Mode (R12.2)................................. 54
2.15.3 Bandwidth Requirement.......................................................................................... 57
2.15.4 Required Hardware and Software............................................................................58
2.16 LANGUAGE AND COUNTRY VERSION SUPPORT .............................................................. 59
3 TERMINALS................................................................................................. 60
3.1 ANALOGUE TERMINALS ................................................................................................. 61

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3.1.1 BaseLine:....................................................................................................................61
3.1.2 Analogue Dterm: ........................................................................................................62
3.2 DTERM DIGITAL TERMINALS.......................................................................................... 64
3.3 DTERM IP TERMINALS....................................................................................................69
3.4 DTERM SOFTPHONE SP30 .............................................................................................. 74
3.5 INASETTM (USA ONLY) ................................................................................................79
3.6 WIRELESS TERMINALS....................................................................................................80
3.7 ATTENDANT CONSOLE............................................................................................. 81
3.7.1 Dterm Digital 32D ......................................................................................................81
3.7.2 DeskCon ..................................................................................................................... 81
3.7.3 Interface for visual aid equipment on Desk Console.................................................. 83
3.7.4 SuperVisor 60E ..........................................................................................................84
3.7.5 BusinessConeCT Operator......................................................................................... 84
4 EQUIPMENT DESCRIPTION (LOGISTICS)................................................. 87
4.1 ROHS COMPLIANCY .......................................................................................................87
4.2 BASIC SYSTEMPACKAGES ............................................................................................. 88
4.3 MODULES........................................................................................................................88
4.4 INSTALLATION HARDWARE ............................................................................................90
4.5 POWERUNIT...................................................................................................................91
4.6 COMMON CONTROL CARDS............................................................................................91
4.7 FIRMWAREPROCESSOR(FP) CARD................................................................................94
4.8 LINE AND TRUNK (LT) CARDS.......................................................................................94
4.8.1 Analogue station......................................................................................................... 94
4.8.2 Digital Station............................................................................................................. 96
4.8.3 ISDN Station .............................................................................................................. 96
4.8.4 Central Office Trunk ..................................................................................................96
4.8.5 Register Sender...........................................................................................................97
4.8.6 Conference.................................................................................................................. 98
4.8.7 Digital Announcement.............................................................................................. 100
4.8.8 Relay......................................................................................................................... 100
4.8.9 IP-PAD ..................................................................................................................... 100
4.8.10 Optical Interface....................................................................................................101
4.9 APPLICATION PROCESSOR (AP) CARDS ....................................................................... 101
4.9.1 Digital Trunk and coax cable connection................................................................. 102
4.9.2 ISDN......................................................................................................................... 102
4.9.3 CCIS ......................................................................................................................... 104
4.9.4 Q-SIG ....................................................................................................................... 104
4.9.5 H.323 IP Trunk (obsolete)........................................................................................ 105
4.9.6 SIP Trunk.................................................................................................................. 106
4.9.7 Call Accounting........................................................................................................106
4.9.8 Conference................................................................................................................ 108
4.9.9 OAI........................................................................................................................... 108
4.10 THE 8-PORT IN-SKIN SWITCHING HUB (OBSOLETE) ..................................................... 109
4.11 POWERFAIL TRANSFER................................................................................................ 109
4.12 CABLES......................................................................................................................... 109
4.13 SOFTWARE AND LICENSES............................................................................................ 111
4.13.1 Licensing............................................................................................................... 111
4.13.2 System Software.................................................................................................... 112
4.13.3 Capacity option...................................................................................................... 112
4.14 ALARM DISPLAY(OBSOLETE) ...................................................................................... 113
4.15 PATCHPANEL............................................................................................................... 114
4.16 SPARE PARTS IPS DM .................................................................................................. 114

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4.17 MAT SOFTWARE........................................................................................................... 114
4.18 DESKTOP....................................................................................................................... 115
4.18.1 Analogue Terminals.............................................................................................. 115
4.18.2 Digital terminals.................................................................................................... 115
4.18.2.1 Digital Adapters............................................................................................. 117
4.18.3 IP terminals............................................................................................................ 117
4.18.4 Dterm Spare Parts.................................................................................................. 118
4.18.5 Dterm Desi Labels................................................................................................. 119
4.18.6 Desk Console......................................................................................................... 119
4.18.7 AC/DC Adapters....................................................................................................119
4.18.8 Headset.................................................................................................................. 120
4.19 INSTALLATION MATERIALS,LOCAL MDF ANDBATTERY OPTIONS ............................. 120
4.19.1 Supply conditions and localized versions.............................................................. 123
4.19.1.1 Localized User guides.................................................................................... 123
4.19.1.2 Country version support................................................................................. 124
4.19.1.3 Support of articles in local market................................................................. 124
5 FEATURE DESCRIPTION ......................................................................... 125
INDEX TO FEATURES:................................................................................................................ 125
5.1 BUSINESS/HOTEL MOTEL FEATURES ........................................................................... 130
5.2 CCIS FEATURES............................................................................................................ 178
5.2.1 CCIS over E&M LINES........................................................................................... 181
5.2.2 CCIS over Digital Trunk (E1) Interface ................................................................... 181
5.2.3 CCIS over ISDN (event driven) ............................................................................... 182
5.2.4 CCIS over IP............................................................................................................. 182
5.2.5 Overview of CCIS features....................................................................................... 182
5.3 ISDN FEATURES........................................................................................................ 190
5.3.1 ISDN interfaces ........................................................................................................190
5.3.2 Overview of ISDN features...................................................................................... 190
5.4 OAI FEATURES.......................................................................................................... 193
5.4.1 Overview of OAI features ........................................................................................ 194
5.5 CERTIFICATION PROGRAM 2000 IPS............................................................................ 197
6 INSTALLATION, PROGRAMMING AND MAINTENANCE ....................... 199
6.1 OPERATINGENVIRONMENT.......................................................................................... 199
6.2 GROUNDING REQUIREMENTS....................................................................................... 199
6.3 AC POWER REQUIREMENTS......................................................................................... 200
6.4 INSTALLATION.............................................................................................................. 200
6.4.1 Language and Country version support.................................................................... 201
6.5 SYSTEMADMINISTRATION........................................................................................... 202
6.5.1 Customer Administration Terminal (CAT).............................................................. 202
6.5.2 Maintenance Administration Terminal (MAT) ........................................................ 203
6.5.3 Management@Net.................................................................................................... 203
6.5.4 MATWORX............................................................................................................. 204
6.5.4.1 PBX Configuration Wizard............................................................................ 204
6.5.4.2 MACH Script Editor...................................................................................... 204
6.5.4.3 MATWorX enhancements............................................................................. 205
6.5.4.4 Traffic management....................................................................................... 207
6.5.4.5 Remote Maintenance...................................................................................... 207
6.5.4.6 MP Program Download ................................................................................. 208
6.5.4.7 MP Program Download (FTP) for Remote Site (R12.2) ............................... 210
6.5.5 Diagnostics............................................................................................................... 211
6.5.5.1 Log Data Collection for VoIP Calls (R10) .................................................... 211

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6.5.5.2 On-line MP-FP Command Output via RS-232 (R12.2)................................. 211
6.5.5.3 Self Diagnostic/System Messages................................................................. 211
6.5.5.4 Station Service Status Display (R12.2).......................................................... 212
6.5.5.5 System Diagnostics........................................................................................ 212
6.5.6 System Programming Assistant................................................................................ 212
6.5.7 MA4000 Management system.................................................................................. 213
6.5.7.1 MA4000 IPS Assistant................................................................................... 215
6.6 DOCUMENTATION......................................................................................................... 215
6.7 TRAINING...................................................................................................................... 217
6.7.1 End-user training...................................................................................................... 217
6.7.2 Technical training..................................................................................................... 217
6.8 WARRANTY AND REPAIR .............................................................................................. 217
6.8.1 Warranty................................................................................................................... 217
6.8.2 Spare parts................................................................................................................ 218
6.8.3 Repairs...................................................................................................................... 218
6.8.4 Preventative Maintenance ........................................................................................ 218
6.8.5 MTBF....................................................................................................................... 219
6.9 SERVICE INFORMATION ................................................................................................ 219
6.9.1 Standard procedures ................................................................................................. 219
6.9.2 Technical Support..................................................................................................... 219
6.9.3 Maintenance ............................................................................................................. 219
7 SPECIFICATIONS...................................................................................... 220
7.1 PROCESSORS................................................................................................................. 220
7.2 POWER.......................................................................................................................... 222
7.2.1 AC Power Requirements.......................................................................................... 222
7.2.2 AC Power Consumption / Thermal Output (Maximum ........................................... 222
7.2.3 Battery Requirements............................................................................................... 222
7.2.4 Operating Environment ............................................................................................ 222
7.2.5 Electrical Characteristics (Central Office Trunk ...................................................... 223
7.2.6 Transmission Characteristics (For TDM Circuits) ................................................... 223
7.3 SYSTEMCAPACITY....................................................................................................... 224
7.3.1 Release overview of System Parameters and Specifications.................................... 224
7.3.2 IPS System Capacity ................................................................................................ 225
7.3.3 IPS DM/IPS DML System Capacity ........................................................................ 228
7.4 IP REMOTE NETWORKCAPACITY ................................................................................ 230
7.4.1 IPS DMR Capacity................................................................................................... 231
7.4.2 IPS PIMMJ (As Remote PIM) Capacity.................................................................. 232
7.4.3 Payload sizes ............................................................................................................ 232
7.4.3.1 CCIS (p-p/p-mp) and Peer-to-Peer ................................................................ 232
7.4.3.2 VoIP (H.323).................................................................................................. 232
7.4.3.3 Payload size for Virtual IPT........................................................................... 233
7.5 IP SPECIFICATIONS....................................................................................................... 233
7.6 TRUNK INTERFACES...................................................................................................... 234
7.6.1 E&M TIE LINES ..................................................................................................... 234
7.6.2 Analogue Trunk interface, Transmission Plan (R9)................................................. 234
7.6.3 SIP Trunk with Toplink, Germany, Basic calls (R11).............................................. 235
7.7 SOPHO 2000 IPS DM, IPS DML, IPS DMR SYSTEM SPECIFICATIONS..................... 236
7.8 LINE CONDITIONS......................................................................................................... 237
7.9 TRAFFIC CAPACITY ...................................................................................................... 238
7.10 DRS (DEVICE REGISTRATION SERVER) ....................................................................... 238
7.11 IP STANDARDS CONFORMITY. ...................................................................................... 238
7.12 IP PAD COMPATIBILITY TABLE.................................................................................... 239

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7.13 LANGUAGE SUPPORT .................................................................................................... 239
7.14 SECURITY...................................................................................................................... 239
7.14.1 Dterm IP security................................................................................................... 239
7.14.2 Platform Security................................................................................................... 240
8 SYSTEM PERFORMANCE........................................................................ 241
8.1 TRANSMISSION CHARACTERISTICS .............................................................................. 241
8.2 TONE PLANS ................................................................................................................. 241
8.2.1 Rotary Dial Pulse and DTMF Signaling................................................................... 241
8.2.2 Multi-frequency Compelled (MFC) – R2 SIGNAL................................................. 242
8.2.3 Audible Tones .......................................................................................................... 242
8.2.4 Tone changes for Denmark (R12.2) ......................................................................... 243
8.2.5 Tone changes for South Africa (R12.2)....................................................................243
8.2.6 Ringing Signal.......................................................................................................... 244
8.3 BUILT-INMODEM ON MP CARD .................................................................................. 244
8.4 DIMENSIONS AND WEIGHT........................................................................................... 244
8.4.1 SOPHO 2000 IPS ..................................................................................................... 244
8.4.2 SOPHO IPS DM/IPS DML/IPS DMR................................................................ 244
8.5 HEAT DISSIPATION ....................................................................................................... 244
8.6 MAXIMUM FEATURE CAPACITIES ................................................................................. 245
APPENDICES................................................................................................... 246
APPENDIX A: REPAIRABLES AND CONSUMABLES.................................................................... 246
APPENDIX B: SOPHO 2000 IPS NETWORKING: CHANNEL CARDS,HANDLERS ...................... 249
APPENDIX C: SPN-8IPLA IP PAD-A DETAILS........................................................................ 250
Compatibility Table .............................................................................................................. 250
IP PAD /VCT............................................................................................................................ 250
Channel Allocation Table ..................................................................................................... 251
SPN-8IPLA and SPZ-24IPLA Specifications:...................................................................... 252
SPN-8IPLA and SPZ-24IPLA Number of simultaneous calls (Estimated).......................... 253
SOPHO 2000 IPS IP PAD Mounting Conditions................................................................. 255
SOPHO IPS DM and SOPHO IPS DMR Mounting Conditions........................................... 257

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Regulatory Information
This preamble provides the necessary compliance and type approval statements.
Approval aspects
In general no specific approval activities are expected for countries within the European
Community. Once available the formal Declaration Of Conformity for the new products
can be downloaded via the website of the Approvals & Legislation group of Customer
Services. For countries outside the European Community requests for type approval
support can be made via the Approvals & Legislation group of Customer Services.
FCC
In compliance with the USA’s Federal Communications Commission (FCC) Part 15
Rules, the following statement is provided:
Warning: This equipment generates, uses, and can radiate radio frequency energy and if
not installed and used in accordance with the instruction manual, may cause interference
to radio communications. It has been tested and found to comply with the limits for a
Class A computing device pursuant to Subpart J of Part 15 of FCC Rules, which are
designed to provide reasonable protection against such interference when operated in a
commercial environment. Operation of this equipment in a residential area is likely to
cause interference in which case the user at his own expense will be required to take
whatever measures may be required to correct the interference.
EU directives ROHS and WEEE
The equipment is in compliance with the requirements of EU directives on:
 the restriction of the use of certain hazardous substances in electrical and electronic
equipment (RoHS), 2002/95/EC
 waste electrical and electronic equipment (WEEE), 2002/96/EC
In order to meet ROHS regulations with relase 12.2 several boards will be phased out -
see Chapter 4 for an overview.
Another consequence is that the H.323 trunk interface will be abandoned in favor of SIP
trunking.

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Service Requirements
In the event of equipment malfunction, all repairs will be performed by NEC Philips
Unified Solutions or an authorized distributor. It is the responsibility of users requiring
service to report the need for service to NEC Philips Unified Solutions or to one of their
authorized distributors.
If trouble is experienced with this equipment, please contact NEC Philips Unified
Solutions, at [phone] for repair and/or warranty information. If the trouble is
causing harm to the telephone network, the telephone company may request that you
remove the equipment from the network until the problem is resolved.
If the equipment causes harm to the telephone network, the telephone company will notify
you in advance that temporary discontinuance ofservice may be required. If advance
notice is not practical, the telephone company will notify the customer as soon as
possible.
USA only: Also, you will be advised of your right to file a complaint with the FCC if you
believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations, or
procedures that affect the operation of the equipment. If this happens, the telephone
company will provide advance notice so that you can make necessary modifications in
order to maintain uninterrupted service.
NO REPAIRS CAN BE DONE BY THE CUSTOMER.

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1 Introduction
1.1 Release Overview
SOPHO 2000 IPS release 6
This first release provided the flexibility of the existing technology, with over 400 features, while
providing a bridge to the technology of the future.
The SOPHO 2000 IPS was the first IP Telephony system that supports 100% peer-to-peer
connectivity and offers all the system reliability and features associated with traditional TDM
PBXs.
The SOPHO 2000 IPS delivers the same rich feature set as any traditional PBX, but with the
added functionality of supporting peer-to-peer IP switching alongside TDM switching. This
protects users’ legacy investments while allowing them to move to true IP switching at their own
pace.
The capacity of a single 2000 IPS module was 64 TDM ports and 448 IP extension ports. With a
maximum of 8 modules a complete system could be built of up to 512 TDM ports.
A smaller version, the 2000 IPS DM, iss positioned more for the IT environment: it is housed in a
thin PC like chassis for 19” rack mounting and each chassis only occupies two Rack Units (2RU).
It supports up to 40 TDM ports (in a single module) but has capacity to the full 448 IP extension
ports. Up to three chassis can be stacked providing maximum capacity of 120 legacy TDM ports
while still supporting as many as 320 peer-to-peer IP stations. It uses the same CPU, line/trunk
cards, application processor cards and software of the SOPHO 2000 IPS.
SOPHO 2000 IPS release 8
This release with the 3300 Series R8 software brought lots of new things (hardware and software)
and support for new external applications and devices like “Softphones” and terminals. For
information on that, refer to the appropriate pages. With this release a number of new features are
added to the system, to name a few:
- The remote PIM concept was introduced. This concept is combining the benefits of
distributed networking with full feature transparency. Without giving up reliability. Especially
for this concept also the DM-remote (DMR) is introduced.
- A smaller granularity IP-PAD (8 ports), enabled us to be more price competitive for the
smaller hybrid or IP configurations. This card has build-in voice compression
- Enlargement of networking capacity
- Enhancements on QSIG
SOPHO 2000 IPS release 9
The SOPHO 2000 IPS expanded its capabilities once again with the release of 3400 Series R9
software. 3400 series R9 software was released with feature enhancements, expanded capacity of
terminals and virtual stations. The terminals included in the over all expansion are Analog, Digital
and Digital IP. The total Virtual station capacity was expanded from 768 to 1020, resulting in a
port expansion of IP stations from 448 to 956.
R9 enhancement provides the analog trunk transmission plan for Europe and South Africa. The 8
Circuit Analogue Trunk Card provides 8 Loop Start trunks with Loop detection using the PN-
8COTU card.
Other additional features are SMDR over IP, PMS over IP, Fax over IP (FoIP), Modem over IP
(MoIP), LAN interface speed setting, more analog trunk transmission plans, QSIG and ISDN
improvements, MATWorX enhancements and OAI enhancments.

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SOPHO 2000 IPS release 10
The 3500 series R10 software was released with new features, such as:
- Remote Software Download (MP),
- Short Message Service (SMS) Transparency,
- Analog station CLI-FSK,
- In-skin Hub.
In addition there were enhancements for User Mobility in a Remote PIM Network, ISDN AOC-E,
32-Party Conference, SMDR, and DND.
SOPHO 2000 IPS release 11
The 3600 series R11 software was released with new features, such as:
- SIP Trunk Interface for Germany (Toplink),
- Dterm Preset Dialing (Off-line Number Preparation) and
- Automatic Change of Daylight Saving Time.
New hardware was also released, such as:
- a new 4-circuit digital long line circuit card and
- a new 4-channel MFC receiver/sender card.
In addition there were enhancements for OAI, SMDR for Internal Calls, Multi-language Display
per terminal, ISDN – COLP/COLR for Spain, Single Digit Feature Access Code, etc.
SOPHO 2000 IPS release 12.1
With the release of 3700 series R12.1 software is being released with new features such as:
- Mobility Access (Basic + Enquiry Calls),
- NAT support and
- Voicemail Live Recording over CCIS.
In addition, there are enhancements on OAI and Dterm attendant position for centralized operator
configuration.
SOPHO 2000 IPS release 12.2
The SOPHO 2000 IPS continues to provide new and enhanced features with the release of 3700
series R12.2 software, such as Remote MP software download/upgrade (for DMR in Remote PIM
system), Delayed Hotline and Automatic Login to Home Station Number. In addition, there are
enhancements on Mobility Access, OAI (to improve call handling by PC-based attendant), SIP
trunks, Dial-by-Name, etc. New boards are also introduced for RoHS compliance.
1.2 Future
Some features are not supported with the first issue of Release 12.2, e.g.
 ISDN-CCBS (Completion of Calls to Busy Subscriber)
 CLI of outside caller to remote MA user
 Tone changes for South Africa need to be tested first
 CLI presentation with Cal Forwarding to Outside
 Hotel/Motel Printer Enhancements
 Pronto visual aid for desk console needs to be tested first
 New version of 4-circuit MFC Receiver/Sender Card for Brazil (SPN-4RSTBA-
C(AP))
 IPS DM(E) Basic System Package (IPS-Lite) with PIMMI

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This is indicated where this is applicable as supported in Release 12.3. Note however
these features will become available on short term. Once available and supported this
document will be updated.

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1.3 System information Sopho 2000 IPS
The SOPHO 2000 IPS (Internet Protocol Server) is a full-featured IP based
communications system providing a rich feature set with pure Voice over IP (VoIP)
communications (peer to peer connections), across corporate Local and Wide Area
Networks (LAN and WAN). The system can consist of 1 to 8 Peripheral Interface
Modules (PIM) providing a capacity range of 50 to almost 1000 stations.
The SOPHO 2000 IPS DtermIP telephones are designed to provide a converged
infrastructure at the desktop, with a 100 Base T Ethernet connection to the LAN and built-
in hub for a PC connection to the telephone itself. The system can provide peer-to-peer
connections between DtermIP telephones with voice compression, offering the same
features as for digital (TDM) based Dterm Series telephones. On the WANside, the
system can provide peer-to-peer connections over IP networks with the voice
compression, on a CCIS basis (CCIS over IP) or Remote PIM (Remote PIM over IP).
The SOPHO 2000 IPS can provide legacy station/trunk interfaces to support the existing
Time Division Multiplexing (TDM) based infrastructure, such as analog telephones,
analog networks, and digital networks (T1/E1, ISDN etc.). At maximum configuration,
the system can provide 1020 ports for IP and legacy devices, and 256 ports for
Application cards. Communications between legacy stations/trunks and DtermIP
telephone s/IP networks are made via IP PAD, which converts packet-based voice data to
TDM-based voice data, and vice versa. Both peer-to-peer connections and TDM-based
connections are controlled with the Main Processor (MP) card. The MP card incorporates
a built-in Device Registration Server (DRS) and a single interface point of IP connection
to IP telephone, MATWorX, and OAI/ACD servers.
SOPHO 2000 IPS users have access to hundreds of service features that are used in
building unique telephony applications that enhance productivity, reduce operating costs
and improve communications efficiently. The innovative modular hardware and software
design allows efficient, effective growth within each module from its minimum to its
maximum configuration. The SOPHO 2000 IPS software design is as advanced as its
hardware. It ensures the system will support evolving applications and have the reliability
needed to compete in today's world and into tomorrow's. The software is designed with
modularity in mind. Together, these modular building blocks allow customers to initially
buy what they need and add capacity and capabilities as the business demands, resulting
in a greater degree of cost control for new installations and for upgrades to features,
capacities and the software versions.
The SOPHO 2000 IPS is the revolutionary companion to the SOPHO iS3000 series. As
such, it has all the selling features of the SOPHO iS3000 within an IP transport
environment. Since the SOPHO 2000 IPS supports traditional circuit-switched telephony
(Time Division Multiplexed) on both the trunk and line sides as well as peer-to-peer IP
telephony on both the trunk and line sides, this simultaneous compatibility allows existing
users of SOPHO telephony to retain their existing TDM equipment (thus protecting their
original investment) as they begin to make the migration to pure IP telephony. All
versions of the SOPHO iS3000 can be connected to the SOPHO 2000 IPS easily.
The SOPHO 2000 IPS can function as a standalone device providing telephony
connectivity for a mid-sized-to-small office. But it can likewise be networked with other

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SOPHO 2000 IPS/ IPS DM nodes giving all users the look and feel of “one network.” Up
to 255 SOPHO 2000 IPS nodes can be networked together.
Note: DPNSS is not supported
1.3.1 The IP nature of SOPHO 2000 IPS
The SOPHO 2000 IPS has more than 400 telephony features to fit most of the customer
demands, an overview of these features is given in Appendix D. For a detailed
description of each of these features, refer to the “Business, Hotel Features &
Specifications” manual.
Because of it’s importance and that fact that it is quite new compared to the iS3000, Peer-
to-peer IP telephony (and VLAN) is described in the following chapters.
In addition to the anticipated saving from consolidated transport, peer-to-peer IP
telephony promises long term benefits resulting from reduced equipment requirements.
Traditional TDM trunk cards and line cards will no longer be required in pure peer-to-
peer IP telephony systems because a switch as such is no longer required. The network
itself becomes the switch. The fact that the SOPHO 2000 IPS can function in and support
a “hybrid” network with traditional digital/analogue switching, IP/TDM/IP switching and
pure peer-to-peer IP switching means that users can continue to utilize their existing
equipment while they begin to phase in Next Generation Telephony which will lay the
foundation for the networks of the future.

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1.3.1.1 Peer-to-Peer IP Telephony Connectivity
This powerful capability lies at the core of the SOPHO 2000 IPS and its significance
should not be underestimated. Most IP-enabled Telephony systems have allowed users to
take advantage of the cost savings associated with consolidated transport, but they have
done so by adding a card(s) to the switch which acts as a gateway/protocol converter or
they provide an adjunct gateway that attaches to the switch and performs the same
functions. However, while both of these solutions succeed in providing the conversions
required for converged transport, they nonetheless still require that connectivity be
established and maintained in the TDM/PBX switching device itself.
The SOPHO 2000 IPS supports a new kind of connectivity (peer-to-peer) which does not
require that calls be routed through a traditional Time Division Multiplexed (TDM)
switching engine.
The SOPHO 2000 IPS assists in the call setup process and provides the full range of
traditional telephony features. Once the call is established, the “voice”-data is “carried”
only by the network from station to station. It does not occupy resources in the SOPHO
2000 IPS, which only “re-enters” when requested to provide a function, such as
conferencing with a third party.

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1.3.1.2 Peer-to-Peer IP Connectivity in the LAN / WAN
The previous drawing above depicts intra-nodal peer-to-peer connectivity where the
participating stations are elements on the same LAN. However, the SOPHO 2000 IPS
also supports inter-nodal Peer-to-Peer connectivity, enabled by its support of CCIS,
Common Channel Inter-office Signaling. Thus, the eventual, long-term equipment
reduction and its associated cost savings span the entire network.
See the next drawing for Node-to-Node Peer-to-Peer IP Connectivity.
1.3.2 Voice Mail (MyMail@Net 510i)
MyMail@Net 510i is an in-switch version of the MyMail@Net 510 specifically designed
for the SOPHO 2000IPS IP-PBX. It operates on the Linux operating system and comes
with a wide range of optional packages: ViewMail modules, integration with most E-mail
systems, in- and outbound fax functionality and Hospitality integration with 16 multi-
lingual prompt sets and 17 guest languages.
With the optional ViewMail modules it is possible to conveniently manage voice mail
directly from the users desktop PC, to control live telephone traffic and messages, both
voice and email.
MyMail@Net 510i is available in 2 to 16 voice port and 1-4 fax port configurations with
solid-state storage capacity of 2 Gbyte. Each system also includes five free seats of the
ViewMail applications.
1.3.3 Wireless (IP-DECT)
IP DECT offers the mobility to move around the building while enjoying uninterrupted
access to telephony, along with other features, such as voicemail and text messages.
IP DECT is the marriage between DECT and VoIP, where the Radios (RFP in DECT
terminology and Access Points in VoIP terminology) communicate with the system via
the LAN infrastructure.
The Philips SOPHO 2000 IPS provides a unique set of features with DECT terminals. A
choice of business phones is available, enabling individual user needs to be met.

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1.3.4 SOPHO Business ConneCT
SOPHO Business ConneCT is a server based application that uses the OAI application
interface of the 2000 IPS to provide the desktop users several options, grouped as options
for the employee, operators and, ACD agents.
Below diagram shows the simple configuration of Business ConneCT in the customer
environment:
Interfaces to PBX and users are all IP based except for the Voice Mail and Auto-
attendant/IVR module which require a Dialogic board. This keeps the hardware costs as
low as possible. Running on a standard server PC with Windows operating system.
The Employee features provide easy and complete directory access, call handling,
presence management, group display and call state information, all included in a single
window.
The operator features provides directory information, busy lamp field and easy call
queuing & transferring, and is customisable to the users preference. Also for employees
that temporarily have to fill in the operator position, the intuitive interface provides a very
effective solution.
The Agent feautures provide basic call routing for the typical small helpdesk environment
to enhanced functionality like skill basedrouting, email routing, Auto-attendant/IVR,
caller identification and complete supervisor functions.

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1.4 Hardware Architecture
1.4.1 Hybrid System of IP (peer-to-peer connection) and TDM Switching
The SOPHO 2000 IPS supports both pure IP switching (peer-to-peer connections) and
Time Division Switching (TDM). The pure IP switching is provided for communications
between DtermIPs and for CCIS/Remote PIM connections with another SOPHO 2000
IPS/ SOPHO 2000 IPS DM/ SOPHO 2000 IPS DML/ iS3000. On the other hand, the
TDM switching is provided for communications between legacy stations/trunks.
Connections between DtermIP/CCIS or Remote PIM over IP and legacy stations/trunks
are made via IP PADs, which converts packet-based voice data to TDM-based voice data,
and vice versa.
1.4.2 Powerful, One-board Main Processor (MP) with Integrated
Functionality
The SOPHO 2000 IPS Main Processor (MP) is the heart of pure IP connections and
TDM-based connections. The MP employs a high-speed CPU, which is equivalent with
Pentium. With this processing power and System On Chip (SOC) technology, the MP
integrates Device Registration Server (DRS), AP01 (OAI) functions, which are provided
by an additional card in the previous IVS series. Also, by means of today’s advanced LSI
technology, the MP card size is minimized and On-board Ethernet Interface card is
mounted on the MP without using an additional slot space in the PIM. This interface card
is linked with LAN for call control processing of DtermIP and inter-work with
MATWorX and OAI server.
The MP provides:
- LAN control function,
- System-based Device Registration Server (DRS),
- Built-in FP,
- Built-in OAI,
- Built-in SMDR,
- Built-in CCH-IPT,
- 33 MHz PCI BUS,
- Memory (Basic/Expansion),
- TDSW (1024 CH × 1024 CH),
- 16-line CFT,
- PB Sender,
- Clock,
- PLO two ports (Receiver Mode/Source Mode),
- two RS-232C Ports,
- two-line DAT (Recording duration: a maximum of 128 seconds),
- DK,
- 4-line PB Receiver,
- Modem for remote maintenance (33.6 kbps),
- internal Music-on-Hold Tone,
- BUS Interface.
BUS Interface functions as a driver/receiver of various signals, adjusts gate delay timing
and cable delay timing, monitors I/O Bus and PCM BUS. One card is required per
system.
The SOPHO 2000 IPS incorporates DRS (Device Registration Server) on the MP. DRS
provide Log-in/Log-out management of DtermIP including Registration and

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Authentication. Also, the built-in DRS can be inter-worked with DHCP server to provide
easy administration on IP address.
1.4.2.1 Firmware Processor (FP)
The Firmware Processor card (FP) provides Line/Trunk interface, Memory (RAM 768
KB), and inter-module BUS interface. BUS interface functions as a driver/receiver of
various signals, adjusts gate delay timing and cable delay timing, and monitors I/O Bus
and PCM BUS. When the system consists of three PIMs or more, one each of this card is
mounted respectively in PIM 2, PIM 4, and PIM 6.
The first FP to service PIM 0 and 1 is incorporated in the MP.
1.4.3 Reduced Hardware with IP based Architecture
The DtermIPs connected to the LAN do not require DLC cards because they can be
interfaced directly with the LAN and connected with peer-to-peer basis. When the
DtermIP is connected to a station/trunk that is using TSW, the speech path between LAN
and TSW is made via IP PAD under the call processing control of the MP. The DtermIP
can be expanded simply adding the terminal itself and IP PAD if traffic volume is
increased. With this system architecture, the hardware such as DLC, PIM, Power Supply
etc. is reduced and easy moves, adds, and changes can be realized.
Standard TDM Hardware:
- Line & Trunk Cards
- Application Processors
- Firmware Processors
Peer to Peer IP Hardware:
- SPN-8IPLA IP PAD
- PZ-M606-A
- PN-24IPLA IP PAD (The PN-24IPLA is a daughter board for the 8IPLA for up to 32
IP PADs)
1.4.4 Universal Slot
One PIM provides 12 card slots for Line/Trunk (LT). Also, these card slots can be used
for Application Processor (AP) cards without complicated limitation. This makes easy
quotation and installation, and more AP cards can be mounted in one PIM.
1.4.5 Unified Circuit Card Size
All circuit cards for the SOPHO 2000 IPS are designed in one size (PN-type), and
installed in the PIM. This maximizes the efficiency of slot utilization of the PIM.
High Density Line/Trunk Cards
1.4.6 High Density Line/Trunk Cards
The major line/trunk cards used in the SOPHO 2000 IPS are provided with 8 circuits per
card. This allows the physical system size to be compact.