NEC SL1100 User manual

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Desktop Suite Manual
NDA-31216
Issue 1.0
SL1100

NEC Corporation reserves the right to change the specifications, functions, or features at any
time without notice.
NEC Corporation has prepared this document for use by its employees and customers. The
information contained herein is the property of NEC Corporation and shall not be reproduced
without prior written approval of NEC Corporation.
Pentium®is a trademark or registered trademark of Intel Corporation or its subsidiaries in the
United States and other countries. Windows®is a registered trademark of Microsoft
Corporation. All other brand names and product names referenced in this document are
trademarks or registered trademarks of their respective companies.
Copyright 2012
NEC Corporation of America
6535 N. State Highway 161
Irving, TX 75039-2402
Communications Technology Group

Desktop Suite i
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Table of Contents
Chapter 1 Introduction to Desktop Applications
Section 1 Introduction...................................................................................1-1
Section 2 Overview........................................................................................1-1
Section 3 Installation Considerations .........................................................1-3
3.1 Standalone Configuration ............................................................ 1-3
3.2 O&M (Operation and Maintenance) ............................................. 1-3
3.3 Remote Connections ................................................................... 1-3
Section 4 System Requirements..................................................................1-4
4.1 Minimum PC Requirements ......................................................... 1-4
4.2 Supported Operating Systems ..................................................... 1-5
4.3 Licensing ...................................................................................... 1-5
4.4 SL1100 Hardware Requirements ................................................ 1-5
Chapter 2 Installation
Section 1 Installation Steps..........................................................................2-2
1.1 Distribution Format ...................................................................... 2-2
1.2 Installation Procedure .................................................................. 2-2
1.2.1 Prerequisite Installations ............................................................2-2
1.2.2 Application Installation ...............................................................2-3
1.3 Program Access .......................................................................... 2-8
Section 2 SL1100 Desktop Suite System Programming............................2-9

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Section 3 Configuration Wizard .................................................................2-12
3.1 Configuration Startup ................................................................. 2-12
3.2 Configuration Wizard, Welcome Screen .................................... 2-12
3.3 Configuration Wizard, Network Interface ................................... 2-13
3.4 Configuration Wizard, IP Address ............................................. 2-14
3.5 Configuration Wizard, Installer Credentials ............................... 2-15
3.6 Configuration Wizard, Ports ....................................................... 2-16
3.7 Configuration Wizard, O&M ....................................................... 2-17
3.8 Configuration Wizard, Operational Mode .................................. 2-18
3.9 Configuration Wizard, Extension ............................................... 2-19
3.10 Configuration Wizard, System Mode ......................................... 2-20
3.11 Configuration Wizard, Audio Device .......................................... 2-21
Section 4 Configuring Dialing Rules ......................................................... 2-22
Section 5 Changing Audio Settings in Windows 7...................................2-25
5.1 To change the Audio Properties for the Playback device: ......... 2-25
5.2 To change the audio properties for the Recording device: ....... 2-27
Chapter 3 Toolbar Functions
Section 1 Toolbar Functions ........................................................................3-1
1.1 Answer ......................................................................................... 3-2
1.2 Hold ............................................................................................. 3-2
1.3 Transfer ....................................................................................... 3-2
1.3.1 Transfer Call – Start ................................................................... 3-3
1.3.2 Transfer Call – Blind .................................................................. 3-3
1.3.3 Transfer Call – Cancel ............................................................... 3-3
1.4 Hang Up ...................................................................................... 3-3

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1.5 Dial ............................................................................................... 3-4
1.5.1 Dial – Start ................................................................................. 3-4
1.5.2 Dial – Cancel ..............................................................................3-4
1.6 Conference .................................................................................. 3-5
1.6.1 Conference Call – Start ..............................................................3-5
1.6.2 Conference Call – Cancel .......................................................... 3-6
1.7 Page ............................................................................................ 3-6
1.8 Park ............................................................................................. 3-7
1.9 Unpark ......................................................................................... 3-7
1.10 Barge In ....................................................................................... 3-8
1.11 Directed Call Pickup .................................................................... 3-9
1.12 Group Call Pickup ........................................................................ 3-9
1.13 Pickup Other Group ................................................................... 3-10
1.14 Last Number Redial ................................................................... 3-10
1.15 Call Redirect .............................................................................. 3-10
1.16 Call Forward .............................................................................. 3-11
1.17 Do Not Disturb (DND) ................................................................ 3-12
1.18 Auto Handset/Auto Headset ...................................................... 3-12
1.19 Add Note .................................................................................... 3-13
Section 2 Directory View.............................................................................3-14
2.1 Opening the Directory View ....................................................... 3-14
2.1.1 Title Bar and Main Menu ..........................................................3-15
2.1.2 Function Toolbar ......................................................................3-16
2.1.3 Search Area ............................................................................. 3-17
2.1.4 Table Viewer ............................................................................3-18
2.2 Company Directory .................................................................... 3-19

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2.2.1 Adding a New Entry to the Directory ........................................ 3-19
2.2.2 Modifying an Entry in the Directory .......................................... 3-21
2.2.3 Deleting an Entry from the Directory ........................................ 3-21
2.2.4 Printing the Directory ............................................................... 3-21
2.3 Contacts/Personal Lists ............................................................. 3-21
2.3.1 Adding a New Entry to the Contacts/Personal List .................. 3-22
2.3.2 Modifying an Entry in the Contacts/Personal List .................... 3-23
2.3.3 Deleting an Entry from the Contacts/Personal List .................. 3-23
2.3.4 Printing the Directory ............................................................... 3-23
Section 3 Call Log View ..............................................................................3-24
3.1 Opening the Call Log ................................................................. 3-24
3.1.1 Title Bar and Main Menu .......................................................... 3-25
3.1.2 Filter Toolbar ............................................................................ 3-25
3.1.3 Record Viewer ......................................................................... 3-26
3.2 Deleting a Record from the Call Log ......................................... 3-27
3.3 Printing the Call Log .................................................................. 3-27
3.4 Archiving the Call Log ................................................................ 3-27
Chapter 4 Outlook Add-In
Section 1 Outlook Add-In..............................................................................4-1
1.1 Configuration ............................................................................... 4-1
1.2 Making a Call ............................................................................... 4-4
1.3 Conference .................................................................................. 4-5
1.4 Transfer ....................................................................................... 4-7
1.5 End Call ....................................................................................... 4-9

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Chapter 5 Desktop Registration and Softphone Override
Section 1 Registration Types .......................................................................5-1
Section 2 Service Conditions .......................................................................5-3
Chapter 6 Desktop Application Startup
Section 1 Full Window Mode ........................................................................6-1
1.1 Title Bar and Main Menu .............................................................. 6-2
1.2 Function Toolbar .......................................................................... 6-3
1.3 Active Call List ............................................................................. 6-4
1.3.1 Active Call List Format ............................................................... 6-4
1.3.2 Active Call List Operations .........................................................6-5
1.4 BLF/DSS Area ............................................................................. 6-5
1.4.1 BLF/DSS Tabs ........................................................................... 6-5
1.4.1.1 BLF/DSS Programming .......................................................... 6-5
1.4.1.2 BLF Button Design .................................................................. 6-5
1.4.1.3 BLF/DSS Layout ..................................................................... 6-6
1.4.1.4 BLF/DSS Operations ..............................................................6-6
1.4.1.5 Speed Dial Tab ....................................................................... 6-7
Chapter 7 Application Level Configuration
Section 1 Introduction...................................................................................7-1
Section 2 Preferences Menu.........................................................................7-1
2.1 Preferences – General ................................................................. 7-2
2.2 Preferences – BLF/DSS .............................................................. 7-3
2.3 Preferences – Tool Buttons ......................................................... 7-5
2.4 Preferences – Shortcuts .............................................................. 7-6
2.5 Preferences – Dialing Rules ........................................................ 7-7

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2.6 Preferences – Voice Mail ............................................................. 7-8
2.7 Preferences – Notification Settings ............................................. 7-9
Appendix A Features by License Level

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List of Figures
Figure 1-1 Desktop Connections .................................................................................................1-4
Figure 2-1 Software License Agreement ..................................................................................... 2-3
Figure 2-2 Extracting Progress Screen ........................................................................................ 2-4
Figure 2-3 NEC Welcome Wizard ................................................................................................ 2-4
Figure 2-4 Select Installation Folder ............................................................................................ 2-5
Figure 2-5 Disk Space Screen ..................................................................................................... 2-6
Figure 2-6 Confirmation Screen ................................................................................................... 2-6
Figure 2-7 Installing NEC Desktop Screen .................................................................................. 2-7
Figure 2-8 Installation Complete Screen ..................................................................................... 2-8
Figure 2-9 Desktop Suite Icon ..................................................................................................... 2-8
Figure 2-10 Configuration Wizard – Welcome Screen ................................................................ 2-12
Figure 2-11 Configuration Wizard – Network Interface ................................................................ 2-13
Figure 2-12 Configuration Wizard – IP Address .......................................................................... 2-14
Figure 2-13 Configuration Wizard – Installer Credentials ............................................................ 2-15
Figure 2-14 Configuration Wizard – Ports ................................................................................... 2-16
Figure 2-15 Configuration Wizard – O&M .................................................................................... 2-17
Figure 2-16 Configuration Wizard – Operational Mode ............................................................... 2-18
Figure 2-17 Configuration Wizard – Extension ............................................................................ 2-19
Figure 2-18 Configuration Wizard – System Mode ...................................................................... 2-20
Figure 2-19 Configuration Wizard – Audio Device ....................................................................... 2-21
Figure 2-20 Phone and Modem – Dialing Rules Tab ................................................................... 2-22
Figure 2-21 Edit Location – General Tab ..................................................................................... 2-23
Figure 2-22 Edit Location – Area Code Rules Tab ...................................................................... 2-24
Figure 2-23 Setting Playback Properties ..................................................................................... 2-25
Figure 2-24 General Playback Settings ....................................................................................... 2-26
Figure 2-25 Advanced Playback Settings .................................................................................... 2-27
Figure 2-26 Recording Properties Screen ...................................................................................2-28

viii List of Figures
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Figure 2-27 Recording Settings ................................................................................................... 2-29
Figure 2-28 Advanced Recording Settings .................................................................................. 2-30
Figure 3-1 Transfer Call Screen .................................................................................................. 3-2
Figure 3-2 Transfer Call – Start ................................................................................................... 3-3
Figure 3-3 Dial Screen ................................................................................................................. 3-4
Figure 3-4 Conference Call – Start ..............................................................................................3-5
Figure 3-5 Conference Call – Complete ...................................................................................... 3-5
Figure 3-6 Page Screen .............................................................................................................. 3-6
Figure 3-7 Park Call Screen ........................................................................................................ 3-7
Figure 3-8 Unpark Call Screen .................................................................................................... 3-7
Figure 3-9 Barge In Screen ......................................................................................................... 3-8
Figure 3-10 Directed Call Pickup Screen ...................................................................................... 3-9
Figure 3-11 Call Redirect Screen ................................................................................................3-10
Figure 3-12 Call Forward Screen ................................................................................................ 3-11
Figure 3-13 Do Not Disturb Screen ............................................................................................. 3-12
Figure 3-14 Add Note Screen ...................................................................................................... 3-13
Figure 3-15 Directory View Screen .............................................................................................. 3-14
Figure 3-16 Select Visible Columns Screen ................................................................................ 3-18
Figure 3-17 Directory Maintenance Screen ................................................................................. 3-19
Figure 3-18 Departments Screen ................................................................................................ 3-20
Figure 3-19 Contacts/Personal List ............................................................................................. 3-22
Figure 3-20 Call Log Screen ........................................................................................................ 3-24
Figure 3-21 Visible Columns Menu ............................................................................................. 3-26
Figure 3-22 Call Log Archive Screen ........................................................................................... 3-27
Figure 4-1 Outlook Configuration ................................................................................................4-2
Figure 4-2 NEC Desktop Telephony Settings .............................................................................. 4-3
Figure 4-3 NEC Dial Button ......................................................................................................... 4-4
Figure 4-4 Right Click for NEC Call .............................................................................................4-4
Figure 4-5 NEC Conference Button ............................................................................................. 4-5
Figure 4-6 Conference Call Window ............................................................................................ 4-5

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Figure 4-7 Right Click for NEC Conference .................................................................................4-6
Figure 4-8 Conference Call Window ............................................................................................ 4-6
Figure 4-9 NEC Transfer Button ..................................................................................................4-7
Figure 4-10 Transfer Call Window ................................................................................................. 4-7
Figure 4-11 NEC Transfer Right Click ...........................................................................................4-8
Figure 4-12 Transfer Call Window ................................................................................................. 4-8
Figure 4-13 End Call ...................................................................................................................... 4-9
Figure 6-1 Full Window Mode Screen ......................................................................................... 6-1
Figure 7-1 Preferences – General Menu ..................................................................................... 7-2
Figure 7-2 Preferences – BLF/DSS Menu ................................................................................... 7-3
Figure 7-3 Preferences – Tool Buttons Menu .............................................................................. 7-5
Figure 7-4 Preferences – Shortcuts Menu ................................................................................... 7-6
Figure 7-5 Preferences – Dialing Rules Menu ............................................................................. 7-7
Figure 7-6 Preferences – Voice Mail Menu ................................................................................. 7-8
Figure 7-7 Preferences – Notification Settings Menu ..................................................................7-9

xList of Figures
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List of Tables
Table 1-1 Exceptions to Firewall for Ports .....................................................................................1-2
Table 1-2 Exceptions to Windows Process ...................................................................................1-2
Table 1-3 SL1100 Licensing Codes ..............................................................................................1-5
Table 2-1 SL1100 Desktop Suite System Programming ...............................................................2-9
Table 2-2 Default Audio Settings ................................................................................................. 2-25
Table 3-1 Set of Functions – Telephone States ............................................................................3-1
Table 6-1 Call State Colors ........................................................................................................... 6-4

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Desktop Suite 1 - 1
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Chapter 1 Introduction to Desktop Applications
SECTION 1 INTRODUCTION
This document describes the operation and functionality of the SL1100 Desktop
Applications.
SECTION 2 OVERVIEW
The SL1100 Desktop Applications is a new suite of software that allows users to control
their SL1100 terminal from their PC (Deskset Mode) or the PC itself can become their SL1100
terminal (SL Softphone Mode). Through licensing control and user selection, the application
can be tailored to meet the needs of a variety of end users. The SL1100 Desktop Suite is a
graphical user interface between the end user and the SL1100 and can be operated in two
modes:
Deskset
Softphone
The following utilities are provided as a part of the SL1100 Desktop Suite to support
additional features to be utilized with the Desktop Applications:
Configuration Wizard – Steps the user through the process of providing the
settings that are required to start the desktop application.
Outlook Add-In – allows the user to dial out, transfer, conference and end call
through the Contacts folder within Microsoft Outlook.

1 - 2 Introduction to Desktop Applications
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Issue 1.0 SL1100
TCP/UPD Port and Windows Process Firewall Exceptions
When a firewall is involved in the network between the SL1100 and the Desktop Client
or Shared Servers. Refer to Table 1-1 Exceptions to Firewall for Ports for exceptions
to be made in the firewall for ports and Table 1-2 Exceptions to Windows Process for
windows processes.
Table 1-1 Exceptions to Firewall for Ports
Desktop Component TCP and/
or UDP
Port
Numbers Related Program
SIP UDP 5070~5197
Audio RTP UDP 60000~60254
Outlook Integration/Highlight Dial/CallToTag/XML API TCP 20864~20865
1st-Party Call Control TCP 8282 10-20-1 Device 0 – 1st-Party CTI
Table 1-2 Exceptions to Windows Process
Windows Process Firewall Exceptions
NECSLPhone.exe