NEC Univerge SV 9500 User manual

DT830G
USER’S GUIDE
NWD-172905-001
ISSUE 2.0
2015 JUNE

LIABILITY DISCLAIMER
NEC Corporation reserves the right to change the specifications, functions,
or features, at any time, without notice.
NEC Corporation has prepared this document for use by its employees and
customers. The information contained herein is the property of NEC Cor-
poration and shall not be reproduced without prior written approval from
NEC Corporation. All brand names and product names on this document
are trademarks or registered trademarks of their respective companies.
Copyright 2014 - 2015
NEC Corporation

WARNING
For Customers in Australia
Telephone receivers produce magnetic fields that can attract small metallic objects such as pins or staples. To
avoid injury, do not place the handset where such objects can be picked up.

The Terms and Conditions of Software
Customers shall use the software embedded in DT830G pursuant to the terms and
conditions of software license agreement of the UNIVERGE SV9500 communi-
cation server (SLA). The software contains certain third party open source soft-
ware components which are provided under the terms and conditions designated
at http://www.bcom.nec.co.jp/soft-license/DT800_OSS.html.
The terms and conditions of SLA are not applied to such third party open source
software components.

i
1.INTRODUCTION
FACE LAYOUT..................................................................................... 1
TECHNICAL SPECIFICATIONS .......................................................... 5
KEYS AND PARTS............................................................................... 6
PHONE START UP AND MENU SCREEN.......................................... 9
SHORTCUT MENU .............................................................................. 15
SOFT KEYS.......................................................................................... 17
MULTI-WINDOW.................................................................................. 21
POP-UP WINDOWS............................................................................. 28
2.INSTALLATION PROCEDURE
INSTALLING/REMOVING LINE KEY CARD........................................ 30
ADJUSTING ANGLE OF TILT LEG...................................................... 31
CONNECTING AC ADAPTER.............................................................. 32
CONNECTING LAN CABLE................................................................. 32
INSTALLING DIRECTORY CARD ....................................................... 33
3.TERMINAL SETUP
SETUP WITH UP/DOWN KEY............................................................. 34
DISPLAY ENLARGED CHARACTERS................................................ 35
SETUP WITH FEATURE KEY.............................................................. 36
SETUP WITH MENU KEY.................................................................... 38
4.BASIC OPERATION
TO LOGIN............................................................................................. 106
TO LOGOUT......................................................................................... 106
TO MAKE AN EXTERNAL CALL.......................................................... 107
TO MAKE AN INTERNAL CALL........................................................... 108
TO ANSWER AN EXTERNAL CALL.................................................... 110
TO ANSWER AN INTERNAL CALL ..................................................... 111
TABLE OF CONTENTS

ii
MULTILINE APPEARANCE ................................................................. 112
TO HOLD A CALL ................................................................................ 113
TO PLACE A CALL ON EXCLUSIVE HOLD ........................................ 114
TO TRANSFER A CALL....................................................................... 114
TO ORIGINATE A CALL USING SELECTIVE DIALING
(DYNAMIC DIAL PAD, PRESET DIAL)................................................ 115
ONE-TOUCH SPEED CALLING KEYS................................................ 116
SPEED CALLING - STATION/GROUP ................................................ 121
SPEED CALLING - SYSTEM ............................................................... 122
ONE-TOUCH SPEED CALLING SETTING USING
SPD SET SOFT KEY............................................................................ 122
TO EDIT THE REGISTERED DATA .................................................... 124
REDIAL................................................................................................. 127
LAST NUMBER REDIAL ...................................................................... 129
VOICE CALL......................................................................................... 129
THREE-PARTY CONFERENCE .......................................................... 130
VOICE MAIL SYSTEM ......................................................................... 130
DO NOT DISTURB............................................................................... 131
HOW TO INPUT CHARACTERS ......................................................... 132
SECURITY MODE................................................................................ 146
EMERGENCY CALL............................................................................. 148
PHONEBOOK....................................................................................... 149
CALL HISTORY.................................................................................... 159
5.DIRECTORY OPERATION
TO ADD NEW DATA ............................................................................ 163
TO CHANGE GROUP NAME............................................................... 171
TO FIND A REGISTERED DATA......................................................... 172
TO MAKE A CALL FROM DIRECTORY .............................................. 187
TO ADD PREFIX TO NUMBER............................................................ 189
TO EDIT DIRECTORY DATA............................................................... 192

iii
TO DELETE ALL DATA........................................................................ 193
TO DELETE SPECIFIC DATA.............................................................. 194
6.CALL HISTORY OPERATION
TO VIEW CALL HISTORY.................................................................... 196
TO MAKE A CALL FROM CALL HISTORY.......................................... 197
TO ADD CALL HISTORY DATA TO DIRECTORY .............................. 199
TO EDIT DIRECTORY DATA FROM CALL HISTORY ........................ 201
TO DELETE ALL DATA........................................................................ 205
TO DELETE SPECIFIC DATA.............................................................. 206
APPENDIX A PHOTO FRAME APPLICATION
TO LAUNCH PHOTO FRAME APPLICATION..................................... 208
DISPLAY SAMPLE AND KEY OPERATIONS...................................... 209
HOW TO USE THE PHOTO FRAME APPLICATION USING USB
MEMORY.............................................................................................. 210
APPENDIX B OPTION DEVICES
SMART DEVICE INTEGRATION ......................................................... 217
TERMINAL MODE................................................................................ 220
OTHER FEATURES............................................................................. 223
APPENDIX C USB CALL RECORDING
USB CALL RECORDING ..................................................................... 224
TO PLAY A RECORDED CALL............................................................ 228
TO DELETE A RECORDED CALL....................................................... 235
APPENDIX D HEADSET OPERATION
ATTACHING THE HEADSET............................................................... 241
TERMINAL OPERATION USING THE HEADSET............................... 241
ADUSTING HEADSET RINGER TONE VOLUME ............................... 242
HOW TO USE THE WIRELESS HEADSET......................................... 243

iv
MENU LIST
MENU LIST FOR DT830G (ITZ-12/24CG-3)........................................ 244
MENU LIST FOR DT830G (ITZ-12/24DG-3)........................................ 257
WEB PROGRAMMING
TO LOGIN............................................................................................. 268
TO LOGOUT......................................................................................... 270
HOW TO OPERATE............................................................................. 272

1
1.
1.INTRODUCTION
FACE LAYOUT
DT830G (CG): ITZ-12CG-3
HOLD Transfer Speaker
㻱㼤㼕㼠 㻴㼑㼘㼜
Redial
Menu
Recall Feature
Answer Mic

2
1.
DT830G (DG): ITZ-12DG-3
HOLD Transfer Speaker
㻱㼤㼕㼠 㻴㼑㼘㼜
Redial
Menu
Recall Feature
Answer Mic

3
1.
DT830G (CG): ITZ-24CG-3
HOLD Transfer Speaker
㻱㼤㼕㼠 㻴㼑㼘㼜
Redial
Menu
Recall Feature
Answer Mic

4
1.
DT830G (DG): ITZ-24DG-3
HOLD Transfer Speaker
㻱㼤㼕㼠 㻴㼑㼘㼜
Redial
Menu
Recall Feature
Answer Mic

5
1.
TECHNICAL SPECIFICATIONS
ITEM ITZ-12CG-3/ITZ-12CG-3P/ITZ-24CG-3A ITZ-12DG-3/ITZ-12DG-3P/ITZ-24DG-3A
Display (LCD) 4.3 inch Color (16777216 colors) TFT, with Backlight 3.8 inch Gray Scale (8 gradations) FSTN, with Backlight
Programmable Key 12 keys (24 keys)
Fixed Feature Key 10 keys (including Menu button and Cursor key)
Backlight Display and Digit Key (lit for 10 seconds when operating)
Soft Key 4 Keys
Directory 500 records
Call History Outgoing Call: 50 records, Incoming Call: 50 records
XML Browser Available
Hands-free Standard equipment (Full-duplex), Wide-band
Headset Available (HW251N-A10-NE/WT100-EHS-NE: optional)
LAN Interface 2-port, 10BASE-T/100BASE-TX/1000BASE-T, Full-duplex/Half-duplex,
Auto Negotiation/Fixed (Except 1000BASE-T)
Voice CODEC G.711(µ-law, A-law), G.729a, G.722
IP Address Setting Sets via DHCP server/Sets Statically
QoS ToS (IP Precedence, Diffserv)
VLAN Tag VLAN (IEEE802.1Q/p), LLDP-MED
Security IEEE802.1x authentication (EAP-MD5, EAPOL Forwarding),
SIP&RTP Encryption, HTTPS (Web Programming)
USB Interface USB Host 1-port (Supporting USB 2.0, Power Supply = 5V/500mA)
Overcurrent Level = approximately 500mA
Power Supply Central Power Supply = IEEE802.3at Type 1 (Compatible with IEEE802.3af),
Local Power Supply = AC adapter (AC-L UNIT: optional)
Power
Consumption Approximately 4.9 W (without optional connection)
Download Program/Configuration data/Ringing Tone/
Music on Hold/Directory data/Wallpaper Program/Configuration data/Ringing Tone/ Music on Hold/Directory data
Optional Recording Unit (ADA-L)/60 Button DSS Console (DCZ-60-2)/
8 Button Unit (8LK-Z)/Color Side Panel/BluetoothCradle Adapter (BCA)
Terminal Color Black/White
Dimension
(WDH) [mm] 182(W) 278(D) 109(H) 182(W) 258(D) 109(H)
Weight 1.2 kg 1.1 kg
Environmental Operational Temperature range = 0 to 40 °C (Storage temperature range = -20 to 60 °C)
Humidity = 10 to 90% RH (non condensing)

6
1.
KEYS AND PARTS (1) Call Indicator Lamp
The lamp at the top corner of DT830G Display
flashes when a call terminates to the terminal.
Also, when you use Voice Mail service, the Lamp
lights when a message has been left.
(2) LCD (Liquid Crystal Display)
Color LCD (ITZ-12/24CG-3) and gray scale LCD
(ITZ-12/24DG-3).
(3) USB Port
To mount saved data on USB device into the termi-
nal. USB port is on the backside of the terminal.
(4) Exit Key
To exit the Menu or Help mode and go back to the
time display.
(5) Soft Keys
Any feature shown at the bottom of the LCD is
available. The appropriate feature key is displayed
on the screen according to the call handling pro-
cess.
(6) Help Key
To call up explanations of the Soft Keys on the
LCD.
(7) Recall Key
To finish a call and hear the dial tone.













HOLD Transfer Speaker
㻱㼤㼕㼠 㻴㼑㼘㼜
Redial
Menu
Recall Feature
Answer Mic
Note Not all Help contents are displayed. For details, contact
the system administrator.

7
1.
(8) Feature Key
To activate features such as terminal setup, and to
program One-Touch Speed Dial Keys.
(9) Mic Lamp
To respond hands-free. LED lights during speaker-
phone operation.
(10) Answer Key
When LED on this key is lit, press this key to
answer a waiting call.
(11) Menu Button
To access the local menu of the DT830G.
(12) Cursor Key
By using this key, you can access various features
with simple operation.
Details on Cursor Key
(a) Up/Down
(DOWN UP)
Used to adjust speaker/receiver volume, and
ringer volume.
• Speaker/Receiver Volume:
Press ( ) or ( ) key during conversation.
• Ringer Volume:
Press ( ) or ( ) key during ringing.
(b) Redial
(Last Number Call, Speed Calling-Station/Group)
Press this key to activate redial feature. Press
Redial and scroll back through numbers that have
been dialed. When the desired number is dis-
played, press or # to activate dialing.
(c) Directory
Pressing this key opens Directory menu. For
details on Directory service, see 5.DIRECTORY
OPERATION.
(d) Enter
DT830G has shortcut menu for frequently-used
features. Use this key to display the shortcut menu
(see MULTI-WINDOW) and determine the
selected item in the menu.
Also, this key is used as cursor-movement key on
the local menu of the telephone.
(Four-way Scroll UP key)
(Four-way Scroll LEFT key)
Redial key
Volume (UP) key
(a)
(b)
Enter Key
(d)
(Four-way Scroll RIGHT key)
Directory key
(c)
(Four-way Scroll DOWN key)
Volume (DOWN) key
(a)
Note A-law Countries [Europe, Australia, Russia, Latin Amer-
ica, Middle Near East, other Asian nations]: #
µ-law Countries [North America]:
Up Move the highlighted area one line up
the screen.
Down Move the highlighted area one line
down the screen.
Left Go back to the previous screen.
Right Go to the screen which corresponds to
the highlighted menu item.
Enter Go to the screen which corresponds to
the highlighted menu item.

8
1.
(13) Speaker Key
To control the built-in speaker which can be used
for:
Hands-Free dialing/monitoring.
LED on key lights when the key is active.
* All standard IP versions include support for full
duplex hands-free mode. All TDM and IP enabled
versions are half duplex hands-free mode.
(14) Transfer Key
Allows the station user to transfer established calls
to another station, without attendant assistance.
(15) Hold Key
To place an internal or external call on hold.

9
1.
PHONE START UP AND MENU
SCREEN
The screen that is displayed right after starting up the
phone depends on whether you start up the phone by
using an XML application without its home URL
registered or with its home URL registered. This section
provides sample screen displays for both cases, and
explains how to start up the menu screen.
• STARTING UP THE PHONE (without a
home URL registered)
•Desktop screen is displayed after the phone
is started.
Desktop screen (ITZ-12/24CG-3)
TIP
HOME URL:
A home URL is the address information of the applica-
tion that is to be accessed first after the phone is started.
Home URL registration is performed at installation. For
details, contact the system administrator.
PORTAL SCREEN:
A Portal screen is the home (entrance) screen of the
phone. When you use multiple XML applications, the
URL that is registered as the home URL is the Portal
screen: this is where other XML applications can be
accessed.
When a home URL is not registered, the default home
screen of the phone is the Portal screen.
TIP
The Desktop screen that is displayed on your phone
varies depending on the configuration setting. For
details, contact the system administrator.
Cursor iconStatus icon
LCD 4-line display (Bottom line: Soft key)
90
RTP
USB
Mic NoDist >>>
7:25 MON 11 MAY 2015
[31313 ]Ken Kobus
My Line Information (Name and Number)

10
1.
Desktop screen (ITZ-12/24DG-3) • Press to display the menu screen.
The screen displayed as Portal icon is Desk-
top screen.
Menu screen (ITZ-12/24CG-3)
Menu screen (ITZ-12/24DG-3)
SERVICE/
ICON DESCRIPTION
Status Icon The LCD of DT830G displays icons which
provide notification when events (such as
missed call and voice mail) occur. For details
of status icons, see STATUS ICONS.
LCD 4-line
display Displays LCD information sent from the
system.
VM
RTP
USB
Cursor icon
Status icon
LCD 4-line display (Bottom line: Soft key)
Mic NoDist >>>
7:25 MON 11 MAY 2015
Ken Kobus [31313 ]
My Line Information (Name and Number)
ECO
Menu
Phone
History Directory Setting
90
RTP
USB
31313
MIC DND >>>
7:25 MON 11 MAY 2015
History
Directory
Setting
Phone

11
1.
• STARTING UP THE PHONE (with a
home URL registered)
• The phone automatically accesses the home
URL, and displays the received XML applica-
tion as the Portal screen.
• Press to display the menu screen.
The screen displayed as the Portal icon is the
screen of the XML application that is registered as
the home URL.
Note
The following XML application screen and the Portal
screen icon are samples. The actual screen that is dis-
played on your phone may vary depending on the appli-
cation you use.
Ubiquitous Tourist
Hotel
Map
Restaurant
Transportation
Miscellaneous
Note Normally, the name of Portal screen icon is displayed
as the name of registered application.
Menu
Portal
History Directory Setting
Ubiquitous Tourist
Hotel
Map
Restaurant
Transportation
Miscellaneous
Service

12
1.
• MENU SCREEN
From , you can use various application fea-
tures such as Directory and History.
[ITZ-12/24CG-3]
[ITZ-12/24DG-3]
Menu
Portal
Restaurant
MapHotel
Hotel (Bookings/Reservation)
Seek Resv. Cancel Detail
Breakfast
Area:
FirstNight: Nights
Nationality:
Price:
Adults: Children: Infants:
Selectionon Calendar
Selectionon Map
OtherInformation:
UbiquitousCity
2010/07/12 3
320
-
within$100/night
HotelSearch
Lake
Seaof XXX
UbiquitousSt.
12345
896 7 10 11 12
15 1613 14 17 18 19
22 2320 21 24 25 26
29 3027 28
2010 June
City Map
RelatedSites:
Distance:
AdmissionFee:
SmallChildren
Categories:
Transportation:
Area:
Art& Music
UbiquitousCity
bywalking
Search
CityMusic Hall 2-3-1 Ubiquitous City AM 10:00 - PM 5:00
1-1-1Ubiquitous City AM10:00 - PM 5:00
3-3-2Ubiquitous City Todayis closed.
NationalTheater
NationalLibrary
Within5 minutes
Within$100
x
CityHall West Park
Library
EastPark
JapaneseRestaurant
ItalianRestaurant
FrenchRestaurant
MainSt.
NorthPark
EastPark
RiverNorth
CityMusicHall
NationalTheater
NationalLibrary
TheBook
Novel
HistoryI HistoryII
PianoRecital
New!
Restaurants & Reservation
Distance:
Price:
SmallChildren
Categories:
Transportation:
Area:
UbiquitousCity
bywalking
ItalianRestaurant
within$100
NearestStation:
TokyoSt.
Search
within5 minutes
x
Reservation
x
Chinese Restaurant
Japanese Restaurant
Miyabi
OtherCandidates:
ItalianRestaurant: Genova, 5 minutes from Tokyo Station.
PM5:00 - PM 11:00,
Italian Restaurant
Map
Photo.
MoreInfo.
History Directory Setting
Ubiquitous Tourist
Hotel
Map
Restaurant
Transportation
Miscellaneous
（1）
（4）
（6）
（8）
（11）
（7）
（5）
（9）
Service
（3）
（10）
（2）
Hotel
Restaurant
Map
History
Directory
Setting
Service
Portal
MENU/ICON DESCRIPTION
Local Application
(1) History
CG:
DG:
To view Call History; the history
data stored in the server (system)
memory (see CALL HISTORY) and
that stored in the memory of the
telephone, such as the histories of
missed calls, dialed numbers, and
received calls (see 6.CALL
HISTORY OPERATION).
(2) Directory
CG:
DG:
To use Directory features; there
are three types of directory features.
•Personal Directory: Controlled
by telephone set. For details, see
5.DIRECTORY OPERATION.
•Phonebook: Controlled by the
system. For details, see PHONE-
BOOK.
•Corporate Directory: Con-
trolled by the external XML server.
For details, contact the system
administrator.
(3) Service
CG:
DG:
XML application screen registered
in the service URL is displayed.
When the service URL is not
registered, Service icon is not
displayed.
(4) Setting
CG:
DG:
To make the user settings of
DT830G such as incoming call and
display, and download various files
such as ringtones, Music on Hold,
and directories. For details, see
2.INSTALLATION PROCEDURE.