NEC Univerge SV9100 User manual

SV9100 InUC User Guide
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Contents
What is InUC? .........................................................................................................................................................3
Buddy List...........................................................................................................................................................3
Call Control.........................................................................................................................................................3
Call History.........................................................................................................................................................3
Function Key Status ...........................................................................................................................................3
Email Messaging................................................................................................................................................3
Instant Messaging ..............................................................................................................................................3
Service Access...................................................................................................................................................3
Speed Dial..........................................................................................................................................................4
Video Conferencing............................................................................................................................................4
System Requirements............................................................................................................................................5
Hardware, Operating System and Browser Support..........................................................................................5
Terminal Support................................................................................................................................................5
Logging into the InUC Web Client ........................................................................................................................6
Presence..................................................................................................................................................................8
Set your Presence by clicking the presence drop down in the top right hand corner. ..................................8
Status Message..................................................................................................................................................8
InUC Web Client Menu .........................................................................................................................................10
Contact List/Buddy List.....................................................................................................................................10
Speed Dial..............................................................................................................................................................16
Web Conference ...................................................................................................................................................17
Instant message....................................................................................................................................................21
Send an Instant Message to Multiple Users (Multicast)...................................................................................21
Send an Instant Message to a Single User......................................................................................................22
Save an instant Message to Text File..............................................................................................................25
Email ......................................................................................................................................................................27
Send Email to Multiple Users...........................................................................................................................27
Send Email to Single User ...............................................................................................................................28
About......................................................................................................................................................................30
Exit .........................................................................................................................................................................31
Call Control............................................................................................................................................................32
Outgoing Calls..................................................................................................................................................32
Incoming Calls..................................................................................................................................................33
Placing a Call on Hold......................................................................................................................................35
Resuming or Unholding a Call..........................................................................................................................36
Transferring a Call (Blind) ................................................................................................................................37
Transfering a Call (Supervised)........................................................................................................................38
Setting up a Conference Call ...........................................................................................................................39
Ending a Call....................................................................................................................................................41
DTMF Dial Pad.................................................................................................................................................42
Call History............................................................................................................................................................43
Service Access .....................................................................................................................................................45
Call Forward.....................................................................................................................................................45
Do Not Disturb..................................................................................................................................................46
Function Keys.......................................................................................................................................................47
Multi Language Support.......................................................................................................................................48

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What is InUC?
The InUC Web Client is a browser based client hosted on the SV9100 CPU that provides a Buddy List, BLF status,
Call Control, Call History, Function Key Status and Access, Presence Status, group or individual Email Messaging,
group and individual Instant Messaging, Service Access for Call Forward and Do Not Disturb, Speed Dial List,
Status Messages, and Video Conferencing. Each of these features is described in more detail below.
Buddy List
Each user can define a list of buddies that will show up on their Home page. Each buddy entry shows the following
information:
• Online or Offline
• BLF Status – Shows Busy, Call Forward, and DND icons
• IM Icon – Initiate an IM to a buddy
• Presence Status – Shows if buddy's presence status is set for In the Office, On Vacation, Business
Travel, In a Meeting, Out to Lunch, Sick, Gone for the Day, Out of the Office, or Unavailable. Up to 5
custom presence states can be defined. PRG 20-70 is used to assign an icon, colour, and name to the
custom presence state.
• Status Message – Shows the buddy's Status Message if one is set.
Buddy lists are initially sorted by name. Buddy Lists can also be sorted by a Division/Department defined
in system programming or sorted by Presence Status.
Call Control
The InUC Web Client can control a user's physical terminal giving them the ability to make and receive internal
and outside calls. InUC Web Client can perform the following Call Control functions:
• Call
• Answer
• Hold
• Resume or Un-Hold
• Transfer
• Conference
Call History
When the InUC Web Client is run in desktop phone mode, the client will show the call history of the controlled
desktop phone. Users can make a call to a number in the Call History list.
Function Key Status
When the InUC Web Client is run in desktop phone mode, the client can show the status of function keys that are
programmed on the controlled desktop phone. Some function can be accessed from the programmed function
keys.
Email Messaging
Users can initiate an Email to one or more InUC Web Client users. If the InUC Web Client user has an Email
address defined in Program 20-57, other InUC Web Client users can select them from a list within InUC Web
Client. This will open the new Email form in their default mail client with the selected users Email address already
populated in the To: field.
Instant Messaging
Users can send an instant message to one or more InUC Web Client users. Instant messages can be sent from
the buddy list or in a multicast message. Instant Messages show date and time stamp. When a user logs out of
the InUC Web Client, the messages are not automatically saved, but a user can manually save them to a text file.
Service Access
Under the Service Access feature, the InUC Web Client can Set and Cancel Call Forwarding (immediate, both,
busy, busy/no answer, and no answer) and Do not Disturb. Service Access also provides a link to open Web
Programming.

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Speed Dial
The InUC Web Client lists the Speed Dial names and numbers defined in Program 13-04 in system programming.
Users can make calls to the numbers in the Speed Dial list when logged in with Call Control mode. The Speed
Dial list can be sorted alphabetically or by the Speed Dial index.
Video Conferencing
The InUC Client Web Conference gives you the ability to have a video conference with a maximum of seven other
users. The SV9100 supports a total of four Web Conferences with a maximum of eight parties each.

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System Requirements
SV9100 (v8.00.50)
Ethernet connection to either CCPU or VoIPDB
Hardware, Operating System and Browser Support
Windows PC
Recommended Minimum Specification
Intel Core i5 running at 2.7Ghz or greater
4GB RAM of more
Supported OS
Windows 7/8.1/10 32bit or 64bit
Web Browser
Google Chrome v57 or later
Microsoft Internet Explorer 11
Android Smartphone/Tablet
Supported OS
Android v4.4.2 or later
Web Browser
Google Chrome v57 or later
Note: Feature set is dependent on device and operating system.
Terminal Support
InUC Desktop Phone mode is supported with the DT300/DT400/DT700/DT800 terminals.
SV9100 Licenses
Order Code
License Name
License Description
Maximum Values
BE116985
SV9100 InUC Web Client
License (0081)
Required for a user to
access the InUC Web
Client feature
Max 255
BE117606
SV9100 InUC Web 1st
Party CTI License (0082)
Required for Desktop
Phone Mode
Max 128
BE115845
SV9100 Web Video
Conference License
(0080)
Required for Video
Conferencing (4 free with
SV9100)
Max 32

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Logging into the InUC Web Client
To access the InUC Web Client, launch a web browser and go to http://<SV9100 IP Address>/uc/ (Enter the IP
address of your SV9100 system in place of <SV9100 IP Address>). For example: http://172.16.0.10/uc/.
NOTE: You must include the / at the end of the uc or the Client login page will not load.
To log in:
1. When the Login screen is displayed, enter your ID and Password.
NOTE: The ID and Password are assigned by your System Administrator.
Figure 1: InUC Login Screen
2. Click the Login button.
Once login is successful, the Home page is displayed. When logging in for the first time, the home page
will only show the logged in user profile.
Figure 2: InUC –Home Page Figure 2a: InUC –Home Page with Call Control Bar (Top)

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After you add buddies to your buddy list, your Home page will look similar to the following.
Figure 3: Example of InUC with Buddies added
Users with Presence icon in colour are logged into the InUC Web Client. Users with a grey Presence icon are not
logged into the client.
Icon
Description
Users that are busy on a phone call will show a Busy icon.
Users that have their phone call forwarded will show a Call Forward icon.
Users that have their phone set for Do not Disturb (DND) will show a DND icon.
Table 1: Presence List Icons

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Presence
Set your Presence so other users can see your presence status in their buddy list. Presence options are In the
Office, On Vacation, Business Travel, In a Meeting, Out to Lunch, Sick, Gone for the Day, Out of the Office or
Unavailable.
A maximum of five custom presence states can be defined by System Administrator.
Set your Presence by clicking the presence drop down in the top right hand corner.
Figure 4: Presence Menu
Your Presence status will remain until changed again, even if you log out. If logged out, it will show as grey instead
of coloured in.
Status Message
1. Users can enter a Status Message that other users will see on their buddy list entry. Enter a status in the
Status Message field.
Figure 5: Enter Status Message

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2. Other users will now see your status in their buddy list.
Figure 6: Example of Status Message in Buddy List

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InUC Web Client Menu
Contact List/Buddy List
Each user can define a list of buddies that will show up on their Home page. Each buddy entry shows the following
information:
Online or Offline
BLF Status –Shows Busy, Call Forward and DND icons
IM Icon –Initiate an IM to a buddy
Presence Status –Shows if buddy’s presence status is set for In the Office, On Vacation, Business Travel,
In a Meeting, Out to Lunch, Sick, Gone for the Day, Out of the Office or Unavailable.
Status Message –Shows the buddy’s Status Message if they have one set.
Buddy lists are initially sorted by name. Buddy Lists can also be sorted by a Division/Department defined in system
programming or sorted by Presence Status.
1. To view the Contact List or edit your personalized buddy list, choose Contact List from the menu in the
top left corner of the screen.
Figure 7: InUC Menu –Contact List
2. The Contact List is displayed in alphabetical order grouped by letter.
NOTE:Only other InUC users will be displayed in the contact list.

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Figure 8: Example of InUC Contact List
3. To sort the Contact List by Division, click Division. The Contact List will sort other In-UC users by Division.
NOTE:The Division is assigned by the System Administrator.
Figure 9: Sorted by Division
4. To create or edit your Buddy List, click the Buddy button.
Figure 10: InUC Buddy

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5. Click and highlight the star next to users you would like to appear in your buddy list.
Figure 11: Star in InUC Buddy List
6. Click OK when complete or Clear to clear the buddy list.
Figure 12: Change Buddy Status Screen
7. From the Change Buddy Status? screen, click on Yes.
The Home Page is displayed with the added buddies in the list.

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Figure 13: Example of InUC with Buddies Added
8. Click on the Presence Icon or the Name of a buddy to display the buddy details.
NOTE: The details are assigned by the System Administrator.
Figure 14: InUC Presence Icon
9. Click the Index icon to toggle the alphabetical index on or off.
The home page defaults to alphabetical index On. The image below is an example of the alphabetical
index off.

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Figure 15: Example of Alphabetical Index Off
10. The home page can be sorted by Division or by Presence status.
Figure 16: Sorted by Division

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Figure 17: Sorted by Presence Status
11. Search the buddy list by entering characters in the search field. The buddy list will shrink to include only
matching entries.
Figure 18: Search Buddy List

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Speed Dial
The InUC Web Client lists the Speed Dial names and numbers defined in system programming. The Speed Dial
list can be sorted alphabetically or by the Speed Dial index.
1. To view the Speed Dial list, choose Speed Dial from the menu in the top left corner of the screen.
Figure 19: InUC Menu –Speed Dial
The Speed Dial list is displayed.
Figure 20: Speed Dial List
2. To place a call to a number in the Speed Dial list, click the Phone icon for the desired number. The
Dial Pad window is displayed.
NOTE: If the number is an external number, check the Trunk Access box.
3. Select Call to place the call.

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Web Conference
The InUC Client gives you the ability to have video conference with a maximum of seven other users. The SV9100
supports up to four Web Conferences with up to eight parties each.
1. To set up a Web Conference, choose Web Conference from the menu in the top left corner of the screen.
Figure 21: InUC Menu –Web Conference
2. The Web Conference window appears. Use the random Conference ID or give the conference a name of
your choosing.
Figure 22: Web Conference Screen
3. Click Add to invite up to seven parties to the Web Video Conference. When ready click the OK button.
a. Select the users you wish to add. A check mark is displayed next to users you have selected.

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Figure 23: Web Conference –Add Users
b. Click OK when complete or Clear to clear selected invitees.
4. An invitation will be sent to the invited parties in the form of an Instant Message containing a hyperlink
URL for your Web Conference.
Figure 24: Web Conference Invitation
5. Clicking the hyperlink will open the Web Conference in a new browser window. The Web Conference
window will show the video widow for yourself and each other party in the Web Conference.

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Figure 25: Open Web Conference
6. Click the Microphone icon to mute and un-mute your audio stream.
7. Click the Camera icon to start and stop your video stream.
8. Click the PC icon to share an open application.
9. The Share your screen –NEC Screen Sharing window is displayed. Choose the window you wish to share
and click Share.
Figure 26: NEC Screen Sharing
10. Click a video window to make it a larger window in the view.

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Figure 27: Web Conference –Larger Video Display
11. From the drop down menu in the upper right corner, adjust the video resolution. In the top right hand
corner of each video window you will see an indication of the current video quality.
Low Quality Video (64K)
Mid Quality Video (256K)
High Quality Video (2.5M)
Figure 28: Web Conference –Adjust Video Resolution