NEC Univerge UM8000 Operating and installation instructions

Unified Messaging System - Version 11.0
INT-2077 (GEN)
Issue 2.0
UM8000
General Description Manual

NEC Unified Solutions, Inc. reserves the right to change the specifications, functions, or features at
any time without notice.
NEC Unified Solutions, Inc. has created this document to be used as a sales tool for authorized NEC
Associates. For more information, visit our web site at www.necunified.com or e-mail at
[email protected]).
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Novell is a trademark of Novell, Inc. Groupwise is a registered trademark of Novell, Inc.
Lotus and Domino are registered trademarks of International Business Machines Corporation in the
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Nuance and RealSpeak are trademarks or registered trademarks of Nuance Communications, Inc. in
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All other brands and product names used in this document are property of their respective owners.
Copyright 2009
NEC Infrontia, Inc.
6535 N. State Highway 161
Irving, TX 75039-2402
Technology Development

General Description Manual i
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Table of Contents
Chapter 1 Introduction and Overview
Section 1 Introduction .............................................................................................1-1
Section 2 Product Overview ...................................................................................1-1
Section 3 User Interface ........................................................................................1-2
Section 4 Architectural Overview ............................................................................1-2
Chapter 2 Features
Section 1 UM8000 Features ...................................................................................2-1
E-mail Integration – General Description ..........................................................2-1
Web Administration Console Configuration ......................................................2-2
Maintenance Menu ...........................................................................................2-2
Keyboard Shortcuts ...........................................................................................2-2
Mailbox Manager ...............................................................................................2-2
Call Management ..............................................................................................2-4
Batch Import and Export ....................................................................................2-5
Mobile Web Interface (XHTML – Mobile compliant) ..........................................2-5
Telephony ..........................................................................................................2-5
Park and Page ...................................................................................................2-6
Voice Mail ..........................................................................................................2-6
Automated Attendant .......................................................................................2-10
Audio Text .......................................................................................................2-13
Fax Detect, Route, & Notify .............................................................................2-13
Section 2 Additional Feature Packages ................................................................2-13
AMIS/PlusNet® ................................................................................................2-13

ii Table of Contents
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Issue 2.0 UM8000
Hospitality ........................................................................................................ 2-13
Property Management System ........................................................................ 2-14
Text-to-Speech using Nuance® RealSpeak™ ................................................2-14
ActiveFax® ...................................................................................................... 2-15
Unified Messaging System .............................................................................. 2-15
ViewMail .......................................................................................................... 2-15
ViewMail for Microsoft Messaging, ViewMail for GroupWise, and
ViewMail for Lotus Notes® .............................................................................. 2-16
ViewCall® Plus ................................................................................................ 2-17
ViewFax ........................................................................................................... 2-19
Chapter 3 Maintenance
Section 1 Maintenance ........................................................................................... 3-1
Messaging System Reports .............................................................................. 3-1
Remote Access ................................................................................................. 3-4
Technical Support — Remote Maintenance ...................................................... 3-4
System Management ....................................................................................... 3-4
Backup and Restore Data ................................................................................. 3-4
Restoring Backups ............................................................................................ 3-4
Touchtones ........................................................................................................ 3-4
Chapter 4 Specifications
Section 1 Specifications ......................................................................................... 4-1
Section 2 Software Specifications .......................................................................... 4-1
Section 3 Hardware Specifications ......................................................................... 4-2
Section 4 Supported Migrations ............................................................................. 4-2
Section 5 Supported Languages ............................................................................ 4-2

UM8000 Issue 2.0
General Description Manual iii
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Chapter 5 Glossary of Terms / Standard Protocols and
Applications
Section 1 Glossary of Terms ..................................................................................5-1
Section 2 Standard Protocols and Applications ......................................................5-3

iv Table of Contents
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Issue 2.0 UM8000
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General Description Manual 1 - 1
Introduction and Overview
1Introduction and Overview
SECTION 1 INTRODUCTION
Many companies are looking to Unified Communications and Unified
Messaging to meet growing communications and productivity demands.
This general description provides an overview of the UNIVERGE UM8000
Unified Messaging System features and specifications.
SECTION 2 PRODUCT OVERVIEW
At the core of UNIVERGE UM8000 is a full featured voice mail, unified
messaging, and auto-attendant system; it provides users the ability to
access and manage their voice, fax, and e-mail from a desktop PC, a
touchtone phone, or the Internet. These advanced Unified Messaging
features give users access to their voice, e-mail, and fax messages when
and where they need it. The initial release of UM8000 is designed to
support the new SV8100 and SV8300 IP PBXs and to meet your business
requirements as a stand-alone Unified Messaging solution, or a multi-site
network, UNIVERGE UM8000 is the solution for your business.
The UM8000 embedded design allows organizations to easily deploy
messaging solutions designed to best fit their needs and create their own
customized communication solution that is reliable and scalable. The
UM8000 ranges from 2-port configurations to 16-port configurations per
system. Some of the optional modules available for the UM8000 are:
Text-to-Speech (TTS), ActiveFax, and Visual Messaging for Microsoft®,
Lotus Notes, and Novell GroupWise Clients.

Issue 2.0 UM8000
1 - 2 Introduction and Overview
Its industry leading technology, flexible deployment options, and Unified Messaging
capabilities make UNIVERGE UM8000 an ideal solution for addressing the
communications requirements of business needs today and tomorrow. Development
for voice and data convergence positions UNIVERGE UM8000 for expanding Unified
Communications possibilities. This protects your initial investment and prepares your
business for a smooth transition into the converged environments of the future.
SECTION 3 USER INTERFACE
The Web Administration Console and Web Mailbox Manager are Browser-based
applications that are used to manage UM8000. This requires an Internet connection
and Web browser for users who access either of these applications.
SECTION 4 ARCHITECTURAL OVERVIEW
UNIVERGE UM8000 is designed to take advantage of the SV8100 and SV8300 IP
PBX chassis, enabling UM8000 use the PBX resources, power source, and battery
backup in an integration that is superior to other comparable messaging systems.
Included in the base-system are standard features such as: Live Record, Soft Key
Support, and Constant Message Count.
While all configurations of UNIVERGE UM8000 enable you to add text-to-speech,
Hospitality, PMS interface, additional languages, and fax. One of the key architectural
elements of UM8000 is that it uses non-volatile media for message storage; this
compact flash drive provides a long service life for the messaging system.

General Description Manual 2 - 1
Features
2Features
SECTION 1 UM8000 FEATURES
UNIVERGE UM8000 includes the following features.
E-mail Integration – General Description
The e-mail integration must be licensed and installed to provide
subscribers with the benefits of using e-mail to read and listen to e-mail
and voice messages.
oConstant Message Count.
oUse the Web Administration Console for streamlined and simplified
configuration for administrators.
oUse the Web Mailbox Manager for streamlined and simplified
configuration and management of voice mail messages for
subscribers.
oSSL support (TLS).
oSMTP with authentication.
oText-to-Speech using IMAPv4 or POP3 (with SSL and multiple
authentication methods).1
oMultilingual text-to-speech with language auto-detection. 2
oConfigurable e-mail notification template with multiple language
support.
oE-mail confirmation of successful fax delivery.
oAbility to copy voice messages and faxes to e-mail and mark the
original message, on the messaging system server, as an old
message or new message.
1. Requires software version 11.1.1.28 or higher.
2. Requires text-to-speech.

Issue 2.0 UM8000
2 - 2 Features
Web Administration Console Configuration
oSet e-mail configuration information on the System > Configuration > E-mail
Settings page. Configuration the server type, outgoing mail server name, port
number, SSL, authentication type, global e-mail address, and display name.
oUse the E-mail Message Template to format e-mail messages for all
subscribers.
oSubscriber e-mail configuration is set on the Subscribers > Subscribers > E-mail
page. Configure the subscriber’s e-mail address, server type, authentication
method, server name, user name, port number, and SSL settings.
oUse the Subscribers > Account Policy page to mandate the length of a
password (3~9 digits), or if a blank password is permitted. Subscribers can
change their password using the Mailbox manager or a phone conversation.
Maintenance Menu
UM8000 has a command line user interface, the Maintenance Menu, that is accessed
using an SSH tool such as PuTTY. Do not use the command line interface unless
specifically directed to type specific commands, use the Maintenance Menu. The
Maintenance Menu is used to:
oConfigure the network settings.
oUse the Global tone detection utility.
oApply system updates and patches.
oChange the administrator phone system console password.
oUse the command prompt interface.
oRestore the default database.
oStop and restart the messaging system software.
oShutdown the messaging system server.
Keyboard Shortcuts
The Maintenance Menu lets you use keyboard shortcuts instead of mouse clicks to
access menus within the user interface.
Mailbox Manager
This Web-based application brings many voice mail features to a subscriber’s
desktop PC or mobile device if the system is enabled for mobile access. The Mailbox
Manager graphical user interface (GUI) gives subscribers a way to configure and
control their personal mailbox and telephone user interface (TUI) settings.
Mailbox Manager reduces the workload for system managers, giving subscribers
additional flexibility to customize UM8000 to adapt to changing demands in their work
environment.

UM8000 Issue 2.0
General Description Manual 2 - 3
oRecord/Edit, complete First Time Enrollment from a PC or a phone:
Subscribers can record their directory name, and record or edit the personal
greetings that UM8000 plays to incoming callers.
oAdminister private distribution list: Subscribers create and manage their own
private distribution lists, adding or deleting recipients.
oChange directory listing status: Individual subscribers can control whether or
not they are listed in the directory.
oChange voice mail password: Subscribers can change their voice mail
password.
oChange transfer options: Subscribers can turn call transfer on or off, and
change the extension or phone number to which incoming calls are transferred.
When call transfer is turned off, incoming calls are sent directly to the
subscriber’s mailbox.
This feature is particularly useful for employees who have offices in multiple
facilities, frequently work at home, or work as part of a team that requires them
to spend a significant amount of time in a colleague’s office. By using Mailbox
Manager to change call transfer options, callers and subscribers are connected
quickly to provide good customer service and efficient personal administration of
phone traffic.
oSet conversation options: Subscribers can specify whether or not they want
full or brief menus, whether they want to hear the day and time stamp before or
after a message, and if they want the voice mail system to greet them by name
when they call in to retrieve their messages.
oSet message delivery options: Subscribers can establish rules governing
message delivery options for the type and urgency of message or frequency of
delivery. For example, a subscriber can set the message delivery options so
that, when he or she receives urgent voice messages on Wednesday, UM8000
will call the subscriber’s home or cellular phone to deliver them.
oSet call screening and holding options: Subscribers can set call screening
and holding options to handle incoming calls with ease.
oSet message playback options: Message playback using speakers, extension
or mobile phone.
oManage messages: Ability to sort and search messages. Add text annotation to
messages (can be used when searching).
oThe Mailbox Manager Playback: Subscribers can configure playback settings:
announce message length, Yes/No conversation or menu conversation,
announce date and timestamp before or after the message, set new message
order (LIFO, FIFO), and set old message order (LIFO, FIFO).
Export voice messages to .wav for use off-line (individually or all at once).

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2 - 4 Features
oSet personal profile preferences: Record name, set automatic log on from a
specific phone, select message playback device, list in directory, set tracking
options, select recipients by name or extension, and change their password.
Subscribers use the Mailbox Manager E-mail page to change their e-mail
address for message notification, forward voice messages to e-mail, forward
faxes to e-mail, and receive e-mail notification for new voice messages.
Subscribers use the Mailbox Manager Greetings page to enable standard, busy,
or alternate greetings and record their greetings.
oTransfer and Screening options: Subscribers can transfer calls from the
automated attendant to an extension, personal phone number, or voice mail.
Subscribers can enable screening options to play a note before connecting a
caller, play the caller name, ability to accept or reject a call, play the caller name
in the message, announce the recipient’s name, allow incoming callers to hold,
copy messages to another extension and delete on copy.
oNotification preferences: Subscribers can change notification preferences
using the Mailbox Manager Notification page. Subscribers can enable up to five
devices and set the phone number and schedule for each device.
Default notifications are configured using the Web Administration Console
Subscribers > Subscribers > Notifications page or the Subscribers > Subscriber
Template > Notifications page.
oMessaging Groups: Subscribers can create and manage groups for sending
messages.
Call Management
Using Call Management > Transaction Boxes > Profile, the system manager can add
transaction boxes one at a time or a range of boxes at once. Specify the owner, box
name, the start and ending system IDs, and optionally define a prefix or suffix for the
IDs for the transaction boxes.
Only the owner of a transaction box can use a phone conversation to change the
transaction box greeting.

UM8000 Issue 2.0
General Description Manual 2 - 5
Batch Import and Export
The UM8000 messaging system provides functionality to import data and export
database information to text files. Information that can be imported and exported
includes the following:
Exported data is saved to a file, default.csv, or displayed on-screen. Make sure that
you change the default.csv file name to something relevant to the data being
exported. Specify the separator used to separate the files, selections include: comma,
tabs, and semi-colon.
The header row, field names, is included or excluded in the export or import.
Mobile Web Interface (XHTML – Mobile compliant)
oMessage access/playback.3
oCall return.4
oMailbox management (set transfer options, notifications, greetings, set e-mail
options, etc.).
oCompatible with Palm OS, RIM Blackberry, iPhone, Symbian, and Microsoft
Mobile.
Telephony
oAutomatic login when calling from a pre-configured external number (e.g.
Cellular phone).
oConstant Message Count (CMC) displays the number of new messages a
mailbox user has on that idle display phone. This indication is used in
combination with the large Message Waiting LED to provide the user with a
complete message indication.5
Constant Message Count currently not supported on SV8300.
oLive Record with phone user interface soft keys (NEC VMIP).
Entity Type Data Exported/Imported
Subscribers First name, last name, extension, personal ID, fax ID.
Transaction Boxes Transaction box name, system ID, and Owner name.
Private Groups Group name and owner.
Open Groups Group name and owner.
Local Groups Group name and owner.
3. Playback using the Web mobile interface requires a mobile data plan and .wav capable mobile device.
4. Requires Caller ID service from carrier provider.
5. Requires UM8000 software version 11.2.0.83 or higher and SV8100 software version 3.00 or higher.

Issue 2.0 UM8000
2 - 6 Features
oEnhanced auto-attendant (transfer to a pre-configured range of extensions
without creating mailboxes).
oAbility to cancel in-progress message notification to phone by pressing the
pound (#) key.
oLooped ports prevention (prevents UM8000 from calling itself).
oXML - NEC interface.
Park and Page
A caller is able to use a one-touch menu on the auto attendant for a particular
department. The voice mail system parks the caller, accesses the paging system, and
then announces the parked call using a specific recording for the menu choice along
with the call park location.
oSV8100 v1.0 or higher with internal or external paging from the CPU or
PGD(2)-U10 Adapter.
oConfigured on System > Switch > Park and Page in the Web Administration
Console.
Park and Page currently not supported on SV8300.
Voice Mail
Voice mail allows outside callers and called subscribers to leave detailed, private
messages 24-hours a day, seven days a week. The recorded message is left in the
caller’s own voice which eliminates misunderstood or inaccurate written messages,
and captures the tone of the caller’s voice. Subscribers access and listen to their
messages using any touchtone phone.
Research shows that only one-third of all business calls achieve direct contact, yet 40
percent of all messages are “one way” messages that do not require a dialog. Voice
mail saves time by allowing a person to leave a message, even if the person he or
she is trying to reach is away or on the phone. Voice mail allows a company to better
manage its communications and its employees’ time.
oAll subscriber group: As users are added to the system, they are
automatically added to the all subscriber group.
oAnnouncement of number and length of messages: UM8000 announces the
number and length of messages.
oArchiving: The message archive feature allows subscribers to save messages
longer than the preset system parameter.
oCut-through paging: UM8000 transfers phone numbers entered by callers to
paging devices, which enable subscribers to return important calls without
checking voice mail. This feature is phone system dependent.

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General Description Manual 2 - 7
oDate and time stamp: Subscribers can choose to hear the date and time stamp
before or at the end of every message. UM8000 indicates how long ago or the
exact time and date that a message was received, providing subscribers with
accurate information about their phone and fax activity.
oExtension remapping: Create “virtual extensions” so users can retrieve
messages from multiple phones. A user with two phones can configure calls to
each phone to be forwarded to one voice mailbox.
oGuests: A guest is a person who is hosted by a particular subscriber and given
a “guest mailbox.” Guest privileges allow a person to communicate with their
host subscriber through voice messages.
oLanguage selectable for each subscriber or guest: The System Manager or
subscribers can use the Mailbox Manager voice mail management interface to
set which language each subscriber or guest hears. The subscriber or guest
hears prompts in the selected language.
oLast In-First Out / First In-First Out (LIFO/FIFO): System managers or
subscribers can set LIFO/FIFO for entire categories of messages. For example,
all messages from other subscribers can be played back in either LIFO or FIFO
order; message playback is no longer grouped by subscriber name.
oMessage order: Allows users to hear messages in the order that is most
convenient.
oPlayback order: System managers or subscribers can set playback order
separately for new messages and old messages for maximum flexibility and
convenience.
oLive Record: Conversations can be recorded and left as messages. The
recorded message is left in the participants’ own voices, eliminating
misunderstood and inaccurate written transcripts, and capturing the tone of the
conversation. This feature is phone system dependent.
oUsing Soft Keys: Please see PBX system and user guides for details.
oUsing ViewMail: To record a conversation, subscribers simply press the Live
Record button in their ViewMail window during a conversation. Users then have
access to Live Record from their desktop PC also permits voice mail message
management from a PC client.
oMessage editing by both inside and outside callers: Message editing
enables callers to edit all or part of the message recorded. The caller can listen
to the message, add to it, delete it, or re-record it.
oMessage return receipts and receipt summaries: Return receipts provide
subscribers detailed information about each message sent, including when the
recipient opened the message. For a group message, return receipts tell when
everyone in the group opened the message, for dispatch groups, who heard the
entire message and when. Receipt summaries tell the user whether or not a
particular subscriber opened any or all of the messages sent and if a reply was
sent to the sender.

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2 - 8 Features
oMessage waiting notification: The phone message-waiting indicator is
activated when a subscriber has new messages.
oOutside caller group messaging: Outside callers can leave a message for a
group of subscribers.
oPersonal mailbox: Each subscriber within an organization can have a private
voice mailbox.
oReceipt sent for messages saved as new: Subscribers who get message
receipts receive a receipt as soon as the recipient listens to any part of the
message, even if the recipient saves the message as new. Once the recipient
has opened a message, the sender cannot cancel the message or change its
special delivery options.
oRedirect to Multiple Subscribers with one Introduction (RSI): This feature
gives UM8000 users the ability to redirect messages to several users without
having to record an individual introduction for each recipient.
oRewind, pause, and fast-forward: While listening to a message, users can
rewind, pause, or fast-forward the message. When recording a message, users
can pause and restart the recording.
oSpecial delivery options: Users can mark messages with one or more of the
following special delivery options: urgent, private, future, and return receipt
requested. Subscribers can also change or add to the special delivery settings
of a message after it is sent.
oUrgent: Messages marked with “urgent” are heard before regular messages.
Urgent messages from other subscribers and guests are played before urgent
messages from outside callers. The system tells subscribers how many new
messages are marked urgent.
oPrivate: The recipient of a “private” message cannot redirect the message to
anyone else.
oFuture: The sender can mark the voice message for delivery at a later date and
time, up to one year later.
oReturn receipt requested: The sender of the message is told when the
recipient hears the message. Subscribers can request return receipts for
messages sent to individual subscribers or to groups.
oSpeed control during message playback: Subscribers can slow down or
increase the speed of each message during playback using the phone keypad.
oSubscriber-controlled groups: Subscribers can create, name, add, and delete
subscriber groups using a phone.

UM8000 Issue 2.0
General Description Manual 2 - 9
oSubscriber-controlled message delivery: Messages can be delivered to any
phone. Each subscriber can have up to four separate phone numbers and dial-
out schedules. The message delivery options can be sequential for each phone
number and programmed by the subscriber. A subscriber can use any
touchtone phone to turn message delivery on or off, or change the delivery
times.
oSubscriber self-enrollment: Subscribers can personalize voice mailboxes,
setting up their directory listing, recording a personal greeting, and specify
security codes, using a phone conversation or the Mailbox Manager.
oDirectory listing: Subscribers control whether they want to be listed in the
automated attendant directory (see Automated Attendant features). Subscribers
record and spell their name for the directory.
oPersonal greetings: Subscribers record personal greetings using a phone or
Mailbox Manager. Callers hear the greeting before they are given an opportunity
to leave a message.
oPersonal ID: This number, which is based a subscriber’s extension number,
identifies subscribers to the messaging system when they are calling to access
their mailbox. UM8000 allows subscribers to use personal IDs of varying
lengths—from one to ten digits.
oPersonal security code: In addition to a personal ID, each subscriber can set a
security code to safeguard the mailbox. The code, which can be any number of
digits up to ten, can be changed at any time using a touchtone phone or the
Web Mailbox Manager.
oSubscriber-to-subscriber messaging: UM8000 is a powerful and flexible tool
that improves communications among co-workers. Subscribers can dial
UM8000 to leave a message for another subscriber without ringing the
extension. In this way, co-workers can exchange routine information and ask
questions without disturbing one another. It is still possible to dial a co-worker. If
a recipient is unavailable, the call is automatically forwarded to voice mail and
the caller is automatically identified.
oAddress messages to multiple subscribers: Subscribers can send a
message to several subscribers at once without creating a group.
oImmediate reply: UM8000 enables subscribers to reply to a message from
another subscriber immediately after hearing the message.
oMessage cancellation: If the recipient has not listened to a message, the
sender can delete the message and record a new message.
oMultiple message action: Subscribers can reply to or redirect one message
several times. For example, subscribers can listen to part of a message,
interrupt it and reply, then start listening again and forward a copy of the
message to another subscriber.

Issue 2.0 UM8000
2 - 10 Features
oMessage redirection: UM8000 enables subscribers to forward a copy of a
message to another subscriber. Subscribers can also record an introduction to
the forwarded message.
oMultiple replies to one message: Subscribers can respond to old or new
messages multiple times.
oVoice-sampling rate: The voice-sampling rate is 24Kbps @ 6KHz and provides
a high standard of voice messaging.
oVolume control: Subscribers can raise or lower the volume of a message
during message playback.
Automated Attendant
The UM8000 Unified Messaging System acts as an electronic receptionist, answering
and routing incoming calls. Callers hear an opening greeting that gives information,
instructions, and options. Using the automated attendant, callers can reach a
subscriber by dialing the extension number during the opening greeting.
The attendant answers several calls at the same time. The system places callers on
hold, informs them of their position in the holding queue, and periodically updates this
information. It screens calls, announces the name of the caller, and waits for
confirmation from the subscriber before putting a call through.
Most phone systems do not allow an outside caller to directly dial an inside extension,
this means that all incoming calls are answered by a receptionist, who routes the calls
to the appropriate extension. This is a costly and time-consuming process. The
automated attendant feature relieves a receptionist of these routine phone tasks,
freeing the receptionist to provide better personal service to the callers who need it
most. For organizations that use a receptionist during the day, the automated
attendant can be programmed to handle only after hour calls.
The automated attendant can be set to answer a specific set of numbers so
subscribers and outside callers who know the dedicated number can by-pass the
receptionist.
oAnswer call on first ring: UM8000 can be programmed to answer calls on the
first ring so incoming calls are handled as quickly as possible.
oCaller interviewing: UM8000 can interview callers with a series of simple
questions (up to 20 questions) using an interview box.
oCall screening: UM8000 has the ability to screen calls that are transferred to a
subscriber. The subscriber can then decide to take a call based on who is
calling. Subscribers can turn call screening on and off using a phone.
oChangeable voice prompts: All voice prompts can be re-recorded to meet the
needs of an organization. Use the System > Voice Prompts page in the Web
Administration Console to change prompts.