NEC 48/192/IPK Instruction Manual

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North American Telecommunications Group
For Service: 604-856-9155 / servic[email protected]
48/192/IPK ADMINISTRATION GUIDE

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North American Telecommunications Group
For Service: 604-856-9155 / servic[email protected]
Table of Contents
Phone System Programming..................................................................................................... 3
Phone Button Description ...................................................................................................... 3
Clock / Calendar Setting: ....................................................................................................... 4
Program Call Forward Busy/No Answer to Voicemail:........................................................... 4
System Speed Dial................................................................................................................. 5
Voicemail Programming............................................................................................................. 6
How To Record Company Greetings ..................................................................................... 6
How to Record Any Sub-Menus............................................................................................. 6
How To Add / Delete / Or Change Mailboxes ........................................................................ 7

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North American Telecommunications Group
For Service: 604-856-9155 / servic[email protected]
Phone System Programming
Phone Button Description
On the display:
SYS – Quick access to system speed dials
STA – Quick Access to the Station (Personal) Speed Dials
Recall –Can transfer calls off-premise to another location or to an employee’s cell phone.
Note: Must have call forwarding on the lines through the line carrier and it has to be activated.
Feature – Used for some programming
Conf –Used to make conference calls
Redial –Last Number Redial
Answer –Picks up the next incoming call
Speaker –Puts phone onto speakerphone
Transfer –Transfers a call from your extension to another extension
Hold – Puts the caller on hold on the line they called in on
Directory – The ability to scroll through the system and station speed dials.
Message – Access to your voicemail
Arrow Keys –Adjusts the contrast on the display and the volume

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North American Telecommunications Group
For Service: 604-856-9155 / servic[email protected]
Clock / Calendar Setting:
1. Press the FEATURE Key
2. Dial 9#
3. Enter the hour and the minute via the dial pad
4. Press the RECALL Key to change the AM/PM setting
5. Press the FEATURE Key to exit this feature
OR
6. Press the HOLD Key to change the date
7. Press the RECALL Key to select the day of the week
8. Dial #to move the cursor to the day of the month field
9. Enter the day of the month via the dial pad
10. Press the RECALL Key to select the month
11. Dial #to move the cursor to the year field
12. Enter the last two digits of the year via the dial pad
13. Press the FEATURE Key
Note: The above changes the time on the Phone System only. If you have voicemail, you will
have to change the time in that as well.
Program Call Forward Busy/No Answer to Voicemail:
** Must be done from the extension you would like to call forward
Press SPEAKER
Enter 43
Enter Voicemail Extension Number (Usually it is 300)
SPEAKER

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North American Telecommunications Group
For Service: 604-856-9155 / servic[email protected]
System Speed Dial
*** Must be Programmed from a phone with System Admin (usually ext 100)
1. Press the FEATURE key, then the REDIAL key
2. Enter a bin number: 00-79 for system
3. Enter 9 plus the desired telephone number to be stored (24 digits max)
4. Press HOLD key if entering a name
5. Spell out name: Press # after each letter to move cursor to the right OR press CONF key
to move the cursor to the left
6. Press FEATURE key
Use this keypad digit . . . When you want to. . .
1
Enter characters:
1 @ [ ¥ ] ^ _ ` { | } Æ ¨ Á À Â Ã Ç É Ê ì ó
2
Enter characters:
A-C, a-c, 2.
3
Enter characters:
D-F, d-f, 3.
4
Enter characters:
G-I, g-i, 4.
5
Enter characters:
J-L, j-l, 5.
6
Enter characters:
M-O, m-o, 6.
7
Enter characters:
P-S, p-s, 7.
8
Enter characters:
T-V, t-v, 8.
9
Enter characters:
W-Z, w-z, 9.
0
Enter characters:
0 ! “ # $ % & ’ ( ) ô Õ ú ä ö ü
α ε .
*
Enter characters:
* + , - . / : ; < = > ? B E σ S 8 ¢ £
#
# = Accepts an entry (only required if two letters on the same key are
needed – ex: TOM). Pressing # again = Space. (In system programming
mode, use the right arrow Softkey instead to accept and/or add a
space.)
CONF
Clear the character entry one character at a time.
HOLD
Clear all the entries from the point of the flashing cursor and to the right.
To USE System Speed dial:
1. Lift handset or press SPEAKER key
2. Press REDIAL key
3. Enter desired code
OR: press SYS, use arrow keys to scroll OR press a letter on the dial pad then use arrow keys
to scroll

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North American Telecommunications Group
For Service: 604-856-9155 / servic[email protected]
Voicemail Programming
How To Record Company Greetings
1. Call into the voicemail master extension (or press the voicemail key IF applicable)
2. When asked for the security code, enter *2#
3. When you hear the main greeting, enter 9 followed by the Admin mailbox (usually 850
or 100)
4. IF Applicable, enter in security code (Default, 1234)
5. At the main menu it will say “There are no new messages, would you like to leave any
messages?” – Press 2for NO
6. It will say “Would you like to access your setup options?” - Press 2for NO
7. It will say “Would you like to access your System Manager Option?” – Press 1for YES
8. It will say “Would you like to change a mailbox?” – Press 2for NO
9. It will say “Would you like to change the opening greeting?” Press 1for YES
10.Follow Prompts
Example Greeting:
•Thank you for calling………
•Our regular business hours are….
•If you know the extension of the person you are calling please enter it now
OR press 4 for our company directory
•To reach reception (or to leave a general message) please remain on the line
How to Record Any Sub-Menus
1. Call into the voicemail master extension (or press the voicemail key IF applicable)
2. When asked for the security code, enter *2#
3. When you hear the main greeting, enter 9 followed by the Admin mailbox (usually 850
or 100)
4. IF Applicable, enter in security code (Default, 1234)
5. At the main menu it will say “There are no new messages, would you like to leave any
messages?” – Press 1for Yes
6. Enter Sub Menu Mailbox number
7. Follow Prompts

Page 7 of 7
North American Telecommunications Group
For Service: 604-856-9155 / servic[email protected]
How To Add / Delete / Or Change Mailboxes
1. Call into the voicemail master extension (or press the voicemail key IF applicable)
2. When asked for the security code, enter *2#
3. When you hear the main greeting, enter 9 followed by the Admin mailbox (usually 850
or 100)
4. IF Applicable, enter in security code (Default, 1234)
5. At the main menu it will say “There are no new messages, would you like to leave any
messages?” – Press 2for NO
6. It will say “Would you like to access your setup options?” - Press 2for NO
7. It will say “Would you like to access your System Manager Option?” – Press 1for YES
8. It will say “Would you like to change a mailbox?” – Press 1for YES
9. Follow Prompts