NEC Xen IPK II User manual

Xen IPK II
ATTENDANT
User Guide

Table of Contents
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Xen IPK II Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Attendant Add-On Console . . . . . . . . . . . . . . . . . . . . . . . . . 2
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Placing Calls to Call Arrival Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Placing Outgoing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Night Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Trunk to Trunk Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Message Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Code Restriction, Dial Block . . . . . . . . . . . . . . . . . . . . . . . . 6
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Paging Using the Direct Paging Access Key . . . . . . . . . . . . . . . . . . . . .7
Paging Using the Access Code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Direct Inward System Access (DISA) . . . . . . . . . . . . . . . . . 8
Recording Voice Prompts . . . . . . . . . . . . . . . . . . . . . . . . . 10
Programming System Speed Dial . . . . . . . . . . . . . . . . . . . 12
Clock/Calendar Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Character Entry Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

1
General Information
The following should be considered when reviewing this Attendant User guide:
OAttendant console keys can be assigned as Direct Station Selection/Busy
Lamp Field (DSS/BLF), Call Arrival/Virtual Extensions, central office lines or
selected features.
ORefer to the Xen IPK II Digital Telephone User Guide for additional
information on telephone operation.
OAll operational instructions assume Prime Line Pickup is assigned to
intercom dial tone, Ringing Line Preference is assigned.
OAll access codes listed are standard; some may vary based on system
assignment.
OAccess to many features is based on system assignments. Not all features
may be available from your telephone.
OThe telephone display provides useful call processing information such as
trunk access, recall indication, feature confirmation, etc.
Xen IPK II Console
160DSS/BLFkeys
2StatusIndicators(redandgreen)
Xen IPK II DSS Console with DSS/BLF
1
2

2
Attendant Add-On Console
Answering Calls
When CO incoming ringing occurs:
OLift the handset
OConverse and process the call
Transferring Calls
With a call in progress:
OPress Transfer on the Multiline terminal
OPress DSS/BLF key for the desired station
OVoice announce after the tone burst
-OR-
Wait for the ringing call to be answered
OHang up
Note 1: Pressing Transfer immediately after the DSS key will result in an unscreened
ring transfer or camp-on.
Note 2: If the called station is busy or unanswered, press the flashing Line key, Call
Appearance key, or Conf key (internal calls) to return to the original party.
Note 3: Unanswered camp-ons and unscreened transfers will recall to the attendant
telephone.

3
Placing Internal Calls
To make a call with i n the organ i s a tion:
OLift the handset
OPress the DSS/BLF key on the Attendant Add-On Console
OVoice announce after the tone burst
-OR-
Wait for the ringing call to be answered
Note 1: When calling a multiline telephone, dialling 1after the station number will
change the ringing to voice or voice to ringing.
Note 2: To dir ectly a ccess a p e rson a l v oice m a ilb o x , dial 8after dialling the station
number.
Placing Calls to Call Arrival Keys
To make a call using Call Arrival Keys:
OLift the handset
OPress DSS/BLF key on the Attendant Add-On Console representing a Call
Arrival key
OWait for the ringing call to be answered
Placing Outgoing Calls
To place an outside ca l l :
OLift the handset
OPress an idle CO Line key on the Attendant Add-On Console
ODial the telephone number
OConverse

4
Night Transfer
To activate Night S e r v i ce using prog r a mmabl e f u n c t ion keys:
OPress Night Service key
(Service Code 751:09 + Mode number below):
1 = Day 1 Mode
2 = Night 1 Mode
3 = Midnight 1 Mode
4 = Rest 1 Mode
5 = Day 2 Mode
6 = Night 2 Mode
7 = Midnight 2 Mode
8 = Rest 2 Mode
To activate Nig ht Service us i ng servic e c o des:
OPress Speaker
ODial 718
-OR-
To change a different group’s mode, dial 618 + the group number (01~32)
ODial Night Service code:
1 = Day 1 Mode
2 = Night 1 Mode
3 = Midnight 1 Mode
4 = Rest 1 Mode
5 = Day 2 Mode
6 = Night 2 Mode
7 = Midnight 2 Mode
8 = Rest 2 Mode
OPress Speaker
Note: When programmed for Automatic Night Service, the system will enter/exit the
assigned mode at the pre-programmed times.

5
Trunk to Trunk Transfer
With an outside call in progress:
OPress Transfer
ODial the trunk access code, i.e. 0
ODial the telephone number and wait for an answer
OPress the Transfer
OReplace the handset
Note: Once established, a trunk to trunk connection cannot be re-entered.
Message Waiting
To leave a Messa ge Wai t i n g:
OCall busy or unanswered extension
ODial 0or press Message Waiting key (Service Code 751:38)
OHang up
Note: The called station, the MW LED lights.
To cancel the Messages Waiting you have left at a specific extension:
OPress Speaker
ODial 771
ODial number of extension you do not want to have your messages
OHang up

6
Code Restriction, Dial Block
To set Dial Block for an o t her extens i on:
OPress Speaker
ODial 601 (default)
ODial the 4-digit Dial Block code (as set in programming)
ODial the extension number to be blocked
ODial 1
Note: Confirmation tone is heard.
OPress Speaker
To release Dial Block for another extension:
OPress Speaker
ODial 601
ODial the 4-digit Dial Block code
ODial the extension number to be released from Dial Block
ODial 0
Note: Confirmation tone is heard.
OPress Speaker

7
Paging
Paging Using the Direct Paging Access Key
To make the page:
OLift the handset
OPress the Direct Paging Access key
OMake Announcement
OWait for the Meet-Me Answer or replace the handset
Paging Using the Access Code
To make an Internal Pa g e announ c e ment:
OLift the handset
ODial 701 and the Paging Zone number (00~64)
Note: Dialling 00 calls All Call Internal Paging.
-OR-
Dial 41and the Combined Paging Group code 1~8 or 0for Internal/
External All Call)
OMake Announcement
OWait for the Meet-Me Answer, or replace the handset
To pa g e a n external zone:
OLift the handset
ODial 703 and the External Paging Zone code 1~8 or 0for All Call
-OR-
Dial 41and the Combined Paging Group code 1~8 or 0for Internal/
External All Call)
OMake Announcement
OWait for the Meet-Me Answer, or replace the handset
Note 1: Display indicates the Combined Paging as an External Page.
Note 2: If the Internal Page Zone is busy or if there are no extensions in a page group,
the page will be announced as an External Page only.

8
Direct Inward System Access (DISA)
To place a DISA c a l l i n to the syste m ( f r o m a n o ffsi t e D T M F type tel e p hone):
ODial the telephone number that rings the DISA trunk
OWait for the DISA trunk to automatically answer with a unique dial tone
ODial the 6-digit DISA password (User ID)
OWait for a second unique dial tone
ODial an extension
-OR-
Dial 0for Trunk Group Routing or ARS
-OR-
Dial Alternate Trunk Route Access Code (if enabled)
-OR-
Dial 704 + a trunk group number (1~100) for an outside call
-OR-
Dial #0 + a trunk number (1~200) fro an outside call
-OR-
Dial #2 + Common Abbreviated Dialling bin number
-OR-
Dial 9for the operator.
-OR-
Dial 701 + an Internal Paging Zone number (0, 1~9, 00, 01~64)
-OR-
Dial 703 + an External Paging Zone number (1~8 or 0 for All Call)
-OR-
Dial 710 + a busy extension number to barge in to a call

9
To forward an extens i o n’s ca l l s using a DISA call into the system from an offsite
DTMF type telephone:
ODial the telephone number that rings the DISA trunk
OWait for the DISA trunk to automatically answer with a unique dial tone
ODial the 6-digit DISA password (User ID)
OWait for a second unique dial tone
ODial the Call Forward service code
ODial the number of the extension to be forwarded
ODial 1to set Call Forwarding or 0to cancel Call Forwarding
ODial the extension number to which the calls will be forwarded
To use the Conti n u e code to exten d a DISA call:
OAn external call connects to an external number (either by transferring with
Tandem Trunki n g or by DISA caller )
OAfter the Long Conversation Warning Timer has expired, a warning tone is
heard and the user dials the Continue code to extend the conversation
OAfter the Continue Timer has expired, the warning tone is heard again. After
the Disconnect Timer has expired, the call is disconnected if the Continue
code is not dialled again

10
Recording Voice Prompts
To record a VRS me s s a g e:
OLift the handset
ODial 616
ODial 7(Record)
ODial the VRS message number you want to record (01~48)
OWhen you hear “Please start recording” followed by a beep, record your
message
Note: Normally, your message cannot exceed 16 seconds. If you hear,
“Recording finished,” you have exceeded the allowed message length.
OPress #to end recording
-OR-
Hang up to save the message
To listen to a previo usly recorded VRS messa g e :
OPress Speaker
ODial 616
ODial 5(Listen)
ODial the VRS message number to which you want to listen (01~48)
Note: You will hear the previously recorded message. If you her a beep
instead, there is no previous message recorded.
OPress #to hear the message again
-OR-
To hear an o ther me s s age, p r e s s 5and then enter the message number
(01~48).
-OR-
Hang up

11
To erase a previously recorded VRS message:
OPress Speaker
ODial 616
ODial 3(Erase)
ODial the number of the VRS message you want to erase (01~48)
OPress HOLD to cancel the procedure without erasing (and return to step 3)
-OR-
Hang up to erase the message
To record, l i s ten to or erase a V R S me s s a ge if you call i n u s i ng DISA:
OPlace call to the system
OAfter the system answers, dial the DISA password _________
ODial 616 and the VRS password _________
ODial the function you want:
7= Record
5= Listen
3= Erase
ODial the message number (01~48), to record the message and press #to
end recording
Note: If you dialled 7to record, you can dial #to listen to the message you just
recorded.
Note: If you dialled 5to listen, you can dial 5and the message number to hear
it again or if you want to Record, Listen to or Erase another message, go
back to step 4.

12
Programming System Speed Dial
To store a System or Group Spe e d Diallin g n u mber:
OPress Speaker
ODial 753 (for system) or 754 (for group)
ODial system or group speed dial buffer number
Note: At default, there are 1000 System Speed Dialling codes (000~999).
There are Group Speed Dialling codes only if assigned in programming.
ODial the Trunk Access Code (e.g., 0) – if required
ODial telephone number you want to store (up to 24 digits)
Note: Valid entries are 0~9, #and 4. To enter a pause, press MIC. To enter a
Flash, press Recall.
OPress Hold
OEnter the name associated with the Speed Dialling number (display
telephones only). Refer to the Character Entry Table later in this guide.
OPress Hold
OPress Speaker
Clock/Calendar Setting
To set the system time:
OPress Speaker
ODial 728
ODial two digits for the hour (24 hour clock, 13 = 1:00pm)
ODial two digits for the minutes (00~59)
OPress Speaker
Note: The date must be set in system programming (10-01).

13
Character Entry Table
When required to enter characters (e.g., station name or speed dial name), press
the dial pad number corresponding to the alpha character desired.
i.e. 2 = A,B,C,a,b,c, or 2
3 = D, E, F, d, e, f, or 3
4 = G, H, I, g, h, i, or 4
For the name Bob press: 2-2-6-6-6-2-2
Key Press
Key 1st 2nd 3rd 4th 5th 6th 7th 8th 9th 10th 11th 12th 13th 14th
1
1@[¥]^_‘{l}
JI
Back to 1
2 ABCabc2 Back to A
3 DEFdef3 Back to D
4 GHIghi4 Back to G
5 JKLjkl5 Back to J
6 MNOmno6 Back to M
7 PQRSpqrs7 Back to P
8 TUVtuv8 Back to T
9 WXYZwxyz9 Back to W
0 0!“#$%& ‘ ( ) Back to 0
4 4 +,-./: ;<= > ? Backto4
# Accept Space BacktoAccept
Conf Clear and back 1 character before cursor
Hold Clears all characters to the right of the cursor

The material contained herein is subject to change without prior notice at the sole
discretion of NEC Business Solutions Ltd.
Stock # 8502904
Version 1.0
DPA. July 2006
Copyright ©2006 NEC Business Solutions Ltd
Document No. NEC-9774