NEC Xen IPK II User manual

Xen IPK II
ATTENDANT
User Guide

Table of Contents
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Xen IPK II Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Attendant Add-On Console . . . . . . . . . . . . . . . . . . . . . . . . . 2
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Placing Calls to Call Arrival Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Placing Outgoing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Night Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Trunk to Trunk Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Message Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Code Restriction, Dial Block . . . . . . . . . . . . . . . . . . . . . . . . 6
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Paging Using the Direct Paging Access Key . . . . . . . . . . . . . . . . . . . . .7
Paging Using the Access Code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Direct Inward System Access (DISA) . . . . . . . . . . . . . . . . . 8
Recording Voice Prompts . . . . . . . . . . . . . . . . . . . . . . . . . 10
Programming System Speed Dial . . . . . . . . . . . . . . . . . . . 12
Clock/Calendar Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Character Entry Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

1
General Information
The following should be considered when reviewing this Attendant User guide:
OAttendant console keys can be assigned as Direct Station Selection/Busy
Lamp Field (DSS/BLF), Call Arrival/Virtual Extensions, central office lines or
selected features.
ORefer to the Xen IPK II Digital Telephone User Guide for additional
information on telephone operation.
OAll operational instructions assume Prime Line Pickup is assigned to
intercom dial tone, Ringing Line Preference is assigned.
OAll access codes listed are standard; some may vary based on system
assignment.
OAccess to many features is based on system assignments. Not all features
may be available from your telephone.
OThe telephone display provides useful call processing information such as
trunk access, recall indication, feature confirmation, etc.
Xen IPK II Console
160DSS/BLFkeys
2StatusIndicators(redandgreen)
Xen IPK II DSS Console with DSS/BLF
1
2

2
Attendant Add-On Console
Answering Calls
When CO incoming ringing occurs:
OLift the handset
OConverse and process the call
Transferring Calls
With a call in progress:
OPress Transfer on the Multiline terminal
OPress DSS/BLF key for the desired station
OVoice announce after the tone burst
-OR-
Wait for the ringing call to be answered
OHang up
Note 1: Pressing Transfer immediately after the DSS key will result in an unscreened
ring transfer or camp-on.
Note 2: If the called station is busy or unanswered, press the flashing Line key, Call
Appearance key, or Conf key (internal calls) to return to the original party.
Note 3: Unanswered camp-ons and unscreened transfers will recall to the attendant
telephone.

3
Placing Internal Calls
To make a call with i n the organ i s a tion:
OLift the handset
OPress the DSS/BLF key on the Attendant Add-On Console
OVoice announce after the tone burst
-OR-
Wait for the ringing call to be answered
Note 1: When calling a multiline telephone, dialling 1after the station number will
change the ringing to voice or voice to ringing.
Note 2: To dir ectly a ccess a p e rson a l v oice m a ilb o x , dial 8after dialling the station
number.
Placing Calls to Call Arrival Keys
To make a call using Call Arrival Keys:
OLift the handset
OPress DSS/BLF key on the Attendant Add-On Console representing a Call
Arrival key
OWait for the ringing call to be answered
Placing Outgoing Calls
To place an outside ca l l :
OLift the handset
OPress an idle CO Line key on the Attendant Add-On Console
ODial the telephone number
OConverse