NEC Univerge SV9100 User manual

CTI Installation Manual
Version 1.0

Document History
Nov 2014 Initial Release

Contents
General Description..............................................................................................................................4
1st Party CTI ...........................................................................................................................................5
Configuring the SV9100.......................................................................................................................6
Installing the 1st Party TSP ..................................................................................................................7
Uninstalling the 1st Party TAPI Driver ................................................................................................12
3rd Party CTI.........................................................................................................................................13
Configuring the SV9100 13
Installing the 3rd Party Driver ............................................................................................................15
Sharing TAPI......................................................................................................................................22
Windows 2008 Server...............................................................................................................22
Windows 2003 Server...............................................................................................................29
Windows Small Business Server ..............................................................................................30
Upgrading the 3rd Party TAPI Driver..................................................................................................31
Uninstalling the 3rd Party TAPI Driver................................................................................................32
Enabling the TAPI Client....................................................................................................................34
TAPI on a Citrix Client .......................................................................................................................36
Citrix XenDesktop ....................................................................................................................36
Citrix XenDesktop ....................................................................................................................37
Hotdesking with CTI...........................................................................................................................38
Outlook Dialing Rules ........................................................................................................................39

General Description
The primary function of Computer Telephony Integration (CTI) is to allow a PC based application to
use an SV9100 telephone extension. The most common functions of these applications are to
perform Screen popping and call control. There are two modes of CTI that can be used on the
SV9100, 1st Party and 3rd Party.
1st Party CTI (TAPI 1.4) runs over a LAN and is designed to allow you to connect an SV9100
telephone extension to a PC via the Ethernet connection on the SV9100. It is aimed for smaller office
of between 1 and 10 users. The 1st Party driver is installed onto each PC that needs to run 1st Party
CTI and talks directly to the SV9100.
3Rd Party CTI employs a similar concept, running on a LAN to allow a user to control their extension
using a TAPI application. The driver used for 3rd Party CTI is installed on to a CTI Server that is
responsible for all of the TAPI communication to the SV9100 from all of the TAPI clients.
Both drivers can connect to either the CCPU or an IPLE depending on which is being used.
CTI is a licensed module on the SV9100 and will only work when the appropriate licenses are
installed on the CPU.
BE114078 SV9100 1ST PARTY CTI-01 LIC
BE114079 SV9100 3RD PARTY CTI LIC

1st Party CTI
Requirements
Following are the minimum specifications required to use 1st Party CTI over LAN.
Telephone System
SV9100
Running version 2 or above software and a TCPIP
connection to either the CCPU or the IPLE
PC
Operating System
Windows 2000 Professional SP4 (32 Bit Only)
Windows XP Professional Min SP2 (32 Bit Only)
Windows Vista Business, Ultimate, Enterprise (32
Bit Only)
Windows 7 Professional, Ultimate, Enterprise
(32/64 Bit)
Windows 8 Professional, Windows 8 Enterprise
(32/64 Bit)
Windows Server 2003 (32 Bit Only)
Windows Server 2008 (32 Bit Only)
Windows Server 2008 R2 (64 Bit Only)
Windows Small Business Server 2003 (32 Bit Only)
Windows Small Business Server 2008 (64 Bit Only)
Windows Small Business Server 2011 (64 Bit Only)
Windows Server 2012 (64 Bit Only)
CPU
2.5GHZ
Memory
1GB
Network Card
Using TCP/IP (Including WINS, DNS services),
A Maximum of 256 1st Party CTI clients can be used on an SV9100.
The setup requires you to be logged onto the PC Server as a Local Administrator.
If a firewall is present Port 8282 should be made an exception so as not to block/delay TAPI
information.
Note: The above are the specification for TAPI set-up only. They may differ when you install an
application.

Configuring the SV9100
The SV9100 should have an IP address assigned to the CCPU or IPLE card that is connected to the
network. A TCP Port has to be assigned to the 1st Party CTI driver to connect to, the recommended
port is 8282.
Assign the port in Wizards / Advanced Items / CTI / CTI LAN Port Setup (PRG 10-20 Dev9.) Set the
1st Party CTI TCP Port to 8282.
A license is required for each 1st Party CTI client that will be concurrently used (BE114078). You can
use 256 1st party CTI clients when the 60 day license is running.

Installing the 1st Party TSP
Before you can install the software, you have to logon to the PC as an administrator. To install the 1st
Party TSP, extract the software (if zipped) and run the ‘Setup.exe’ application.
At the welcome screen, click next.

Read the End User License Agreement and if in agreement accept the terms and click Next
.
Choose the folder that the TSP will be installed to and click next. Use the browse button to select a
different location should you need to.

Click Next
After a few seconds the following screen will be displayed, click Finish.

The configuration screen will then be displayed,
Enter the IP Address of the SV9100 and the TCP Port that was assigned when configuring the
SV8100 (10-20-09), this is usually 8282. You may leave the My PC IP Address as 127.0.0.1.
Enter the correct details including the Extension number you wish to use.
It is recommended to leave all other items as default.
Multi Line Mode is the default mode, this allows information about the extension, plus information on
any keys programmed. This gives extra functionality to any applications that can support this.
Single Line Mode is the more standard version giving information on just the extension selected. With
this option, the Outlook item can be selected as this is compatible. This allows for out dialling through
Outlook.
Auto Speaker Mode assumes all calls will be taken via Loudspeech or through the handset, this is
default mode, however if you always use a headset, select Auto Headset mode as this will put the
audio connection to the Headset.

It may be requested by NEC in times of investigation to turn detailed logging on, this can be achived
by simply selecting from the drop down box in the Tracelog Level. However for normal operation
please use Standard.
Once Apply is clicked the following message will occur.
On successful start this will then be followed by:
It is advised to restart your PC for this to take full effect.
To review the configuration of the 1st Party TSP at a later date, open via the CTI Driver Configuration
Tool icon. This will open the full configuration screen again.

Uninstalling the 1st Party TAPI Driver
To remove the TSP from a PC, go into Control Panel / Add and Remove Programs, find ‘SV9100 1st
Party CTI Driver’, and then right click and select uninstall (depending on Windows version,
terminology may change a little)
When prompted, click Yes to begin removing the TSP.
The following prompt will be displayed. Press Finish. It is recommended to reboot the PC to take full
affect.

3rd Party CTI
Requirements
Following are the minimum specifications required to use 3st Party CTI. Depending on what type of
TAPI application will be used, it may be necessary to use a Windows Server. The 3rd Party TSP is
installed on to the PC acting as the TAPI server. Some TAPI applications take responsibility for the
communications between their application and the TAPI server. Other applications need to have the
TAPI enabled on each PC. If TAPI has to be enabled on client PC’s then a Windows Server
operating system is required. If TAPI communications is handled by the TAPI application then any of
the operating listed below can be used.
Telephone System
SV9100
Running version 2 or above software and a TCPIP
connection to either the CCPU or the IPLE
PC
Operating System
Windows Server 2000 Server SP4 (32Bit Only)
Windows Server 2003 SP2 (32Bit Only)
Windows Server 2008 (32 / 64 Bit)
Windows 2000 Professional SP4 (32 Bit Only) *Note 1
Windows XP Professional Min SP2 (32 Bit Only) * Note 1
Windows Vista Business, Ultimate, Enterprise (32 Bit Only) *Note 1
Windows 7 Business, Ultimate, Enterprise (32 and 64 Bit) *Note1
Windows 8 Professional, Windows 8 Enterprise (32/64 Bit) *Note1
Windows Small Business Server 2003 (32 Bit Only) *Note1
Windows Small Business Server 2008 (64 Bit Only) *Note1
Windows Small Business Server 2011 (64 Bit Only) *Note1
Windows Server 2012 (64 Bit Only) *Note1
CPU
2.5GHZ
Memory
1GB
Network Card
Using TCP/IP (Including WINS, DNS services),
Note: The above are the specification for TAPI set-up only. They may differ when you install an
application.
*Note 1: Only Server Operating systems can provide TAPI sharing and have to be used in a Domain
environment.
If the server contains 2 network cards then File and Print sharing must be disabled on the network
card connected the SV8100. File and Print sharing must be enabled on the network card that is
connected to the Client network.
A dedicated PC Server is strongly recommended for the SV8100 CTI Server.
Virtual environments are supported.
The setup requires you to be logged onto the PC Server as a Local Administrator. The server should
be connected to the network via the TCP/IP Protocol (Including WINS, DNS services), and should
include the appropriate number of Client Access Licenses. An IT Administrator is normally required
during the installation.

Configuring the SV9100
The SV9100 should have an IP address assigned to the CCPU or IPLE card that is connected to the
network. A TCP Port has to be assigned for 3rd Party CTI to connect to, the recommended port is
8181.
Assign the port in Wizards / Advanced Items / CTI / CTI Server (PRG 10-20 Dev1.) Set the CTI
Server TCP Port to 8181.
A license is required to turn on 3rd Party CTI on an SV9100 (BE114079). Once enabled (Will be
supplied 999 allowing up to 999 devices) any number of extensions can used the TAPI service.

Installing the 3rd Party Driver
Before you can install the software, you have to logon to the PC as an administrator. To install the
3rd Party TSP click on the CTIDriver3rdSetup Icon.
At the welcome screen, click next.
Read the End User License Agreement and if in agreement accept the terms and click Next

Choose where the software will be installed to and click next. Should you wish to change the location
where the software is installed to, click the Browse button.
Select System Mode.
The mode MUST be set as Single System Mode! (default)

Click Install to Continue
The following will be displayed once complete. Click Finish.

The Configuration screen will then be displayed.
Enter the IP address of the SV9100 and the TCP Port number that has been configured (10-20-01).
Leave the ‘This Server hostname or IP address’ set as 127.0.0.1 and the ‘communication time-out’ set
to 10. Click next to continue.
Multi Line Mode is the default mode, this allows information about the extension, plus information on
any keys programmed. This gives extra functionality to any applications that can support this. This is
the recommended state for any NEC CTI products.
Single Line Mode is the more standard version giving information on just the extension selected. With
this option, the Outlook item can be selected as this is compatible. This may be required for 3rd Party
Applications.

It may be requested by NEC intimes of investigation to turn detailed logging on, this can be achived
by simply selecting from the drop down box in the Tracelog Level. However for normal operation
please use Standard.
The Starting Option brings open a new dialog box, select Always Running and OK.
You will be returned to the Main Configuration screen, click Apply

You will then see a Completed message. Click OK.
If Connection is made OK, you will see the following:
If you click on Device list this should now be populated.
To ensure the changes have made full effect it is recommended the computer is restarted.