NEC Electra Elite 48/192 User manual

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Features and Specifications Manual
Stock Number 750361
Issue 6
(Series 6000)
48/192

NEC America, Inc. reserves the right to change the specifications, functions, or
features at any time without notice.
NEC America, Inc. has prepared this document for use by its employees and
customers. The information contained herein is the property of NEC America,
Inc. and shall not be reproduced without prior written approval of NEC America,
Inc.
Dterm is a registered trademark of NEC Corporation and Electra Elite is a
registered trademarks of NEC America, Inc. Windows is a registered trademark
of Microsoft Corporation. TeLANophy, ViewMail, ViewCall Plus, ActiveFax, and
ViewFax are all registered trademarks of Active Voice Corporation.
Copyright 2002
NEC Infrontia, Inc.
6535 N. State Highway 161
Irving, TX 75039-2402
Technology Development

GENERAL INFORMATION The Electra Elite 48/192 system is a feature-rich key system that provides
over 200 features including Computer Telephony Integration, Least Cost
Routing, Automatic Call Distribution, ISDN-BRI/PRI Voice Trunks, Voice over
Internet Protocol, LAN/KTS Cabling Integration, and many others.
The Electra Elite 48/192 system meets the customer needs today and as
business expands the system can be expanded as well.
The Electra Elite 48/192 system has a set of manuals that provide all the
information necessary to install and support the system. The manuals are
described in this preface.
THIS MANUAL This manual provides specific detailed information and specifications for all
features provided with the Electra Elite 48/192 system.
SUPPORTING
DOCUMENTS Electra Elite 192 General Description Manual (Stock Number 750360)
This Manual provides general information about the system, its features,
system configuration and standards. This manual provides an overview of the
Electra Elite 192 system and can be used to present information to potential
customers.
Electra Elite 48 General Description Manual (Stock Number 750375)
This Manual provides general information about the system, its features,
system configuration and standards. This manual provides an overview of the
Electra Elite 48 system and can be used to present information to potential
customers.
Electra Elite 192 System Hardware Manual (Stock Number 750363)
The System Hardware Manual is provided for the system installer. This
manual has detailed instructions for installing the Electra Elite 192 KSU,
ETUs, Multiline Terminals, and optional equipment.
Preface

Electra Elite 48 System Hardware Manual (Stock Number 750376)
The System Hardware Manual is provided for the system installer. This
manual has detailed instructions for installing the Electra Elite 48 KSU, ETUs,
Multiline Terminals, and optional equipment.
Electra Elite 48/192 Programming Manual (Stock Number 750362)
This manual provides instructions for programming the Electra Elite 48/192
system using a Multiline Terminal or PC.
Electra Elite Least Cost Routing Manual (Stock Number 750364)
This manual provides instructions to the service technician for programming
the customer site for least cost routing.
Electra Elite Automatic Call Distribution Manual (Stock Number 750365)
This manual provides the service technician with instructions for programming
the ACD. This manual can also be used by the ACD supervisor, at the
customer site, to use to become familiar with the ACD/MIS feature. ACD is
not supported by the Electra Elite 48 system.
Electra Elite 48/192 Job Specifications Manual (Stock Number 750377)
This manual helps the technician install and maintain the Electra Elite system.
This manual contains the job specification worksheets. When these
worksheets are completed, they provide all of the system programming values
and configuration information necessary to assist technicians in maintaining
the system.
Elite ACD Plus Installation Manual (Stock Number 750359)
This manual provides general information about the Elite ACD Plus features,
installation procedures and feature programming. The NEC Elite ACD Plus is
an Automatic Call Distribution card that supports up to 40 Agents and 12
supervisors at one time.
Electra Elite Wireless System Manual (Stock Number 750423)
This manual describes the system and provides hardware installation and
programming procedures for the Electra Elite Wireless Communication
System (WCS).

Features and Specifications Manual i
Table of Contents
Chapter 1 Introduction
SECTION 1 GENERAL INFORMATION .............................................................................. 1-1
SECTION 2 MULTILINE TERMINALS USED WITH THE SYSTEM ................................... 1-1
Chapter 2 Features
SECTION 1 GENERAL INFORMATION .............................................................................. 2-1
SECTION 2 OPERATING PROCEDURES ......................................................................... 2-2
A-1 Account Code Entry .................................................................................... A-1
A-2 Account Code - Forced/Verified/Unverified ................................................. A-5
A-3 Add-On Conference .................................................................................... A-9
A-4 All Call Page ............................................................................................. A-11
A-5 Alphanumeric Display ............................................................................... A-15
A-6 Analog Line Extender (Dterm®Analog EXT) ............................................ A-19
A-7 Ancillary Device Connection ..................................................................... A-21
A-8 Answer Hold .............................................................................................. A-23
A-9 Answer Key ............................................................................................... A-25
A-10 Assigned Night Answer (ANA) .................................................................. A-27
A-11 Attendant Add-On Console ....................................................................... A-29
A-12 Attendant Camp-On .................................................................................. A-35
A-13 Attendant Positions ................................................................................... A-39
A-14 Attendant Station Outgoing Lockout ......................................................... A-41
A-15 Attendant Transfer .................................................................................... A-43
A-16 Automated Attendant ................................................................................ A-45
A-17 Automatic Answer with Delay Message .................................................... A-51

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A-18 Automatic Callback A-55
A-19 Automatic CallDistribution (ACD) A-57
A-20 Automatic Day/Night Mode Switching....................................................... A-63
A-21 Automatic Hold A-65
A-22 Automatic Number Indication (ANI)onT1 ................................................ A-67
A-23 Automatic Redial A-71
A-24 Automatic Release A-75
A-25 Automatic Route Selection (ARS)............................................................. A-77
A-26 Automatic Trunk-to-Trunk Transfer ........................................................... A-79
B-1 Background Music Over External Speakers ............................................... B-1
B-2 Background Music - Multiline Speaker ....................................................... B-3
B-3 Barge-In B-5
B-4 Battery Backup - System Memory .............................................................. B-9
B-5 Battery Backup - System Power ............................................................... B-11
B-6 Busy Lamp Field on Multilin eTerminals ................................................... B-13
C-1 Call Alert Notification .................................................................................. C-1
C-2 Call Appearance (CAP) Keys ..................................................................... C-5
C-3 Call Arrival (CAR) Keys .............................................................................. C-9
C-4 Callback Request C-13
C-5 Caller ID Indication (Analog Trunks) ......................................................... C-17
C-6 Caller ID Call Return ................................................................................. C-23
C-7 Call Forward - All Call ............................................................................... C-29
C-8 Call Forward - Busy/No Answer ................................................................ C-33
C-9 Call Forward - Centrex .............................................................................. C-37
C-10 Call Forward - Display .............................................................................. C-41
C-11 Call Forward – Off-Premise ...................................................................... C-43
C-12 Call Forward - Split ................................................................................... C-49
C-13 Call Park - System .................................................................................... C-53

Electra Elite Issue 6
Features and Specifications Manual iii
C-14 Call Pickup Direct ..................................................................................... C-55
C-15 Call Pickup Group .................................................................................... C-59
C-16 Centralized Voice Mail ............................................................................. C-61
C-17 Class of Service ....................................................................................... C-67
C-18 Clock/Calendar Display ............................................................................ C-71
C-19 Code Restriction ...................................................................................... C-73
C-20 CO/PBX, Tie Line DigitRestriction .......................................................... C-77
C-21 Computer Telephony Integration (CTI) .................................................... C-79
C-22 Consecutive Speed Dial ........................................................................... C-81
C-23 Cordless Telephone Connection .............................................................. C-83
C-24 Coreline (LAN/Station Cable Integration) ................................................. C-87
C-25 Customized Message .............................................................................. C-89
D-1 Data Line Security ...................................................................................... D-1
D-2 Delay Announcement ................................................................................. D-3
D-3 Delayed Ringing ......................................................................................... D-7
D-4 Dialed Number Indication Service (DNIS) .................................................. D-9
D-5 Dial 0 For Attendant ................................................................................. D-11
D-6 Digit Insertion ........................................................................................... D-13
D-7 Digital Line Extender (Dterm®ISDN EXTender Plus) .............................. D-15
D-8 Digital Voice Mail ..................................................................................... D-17
D-9 Direct Inward Dialing (DID) ...................................................................... D-27
D-10 Direct Inward System Access (DISA) ...................................................... D-31
D-11 Direct Inward Termination (DIT) ............................................................... D-35
D-12 Direct Paging Access ............................................................................... D-37
D-13 Direct Station Selection ............................................................................ D-39
D-14 Distinctive Ringing ................................................................................... D-41
D-15 Do Not Disturb (DND) .............................................................................. D-45
D-16 Door Lock Release Relays ...................................................................... D-49

Issue 6 Electra Elite
iv Table of Contents
D-17 Door/Monitor Telephone ........................................................................... D-51
D-18 DP to DTMF Switching ............................................................................. D-53
D-19 Drop Key D-55
D-20 Dterm®Analog Cordless Terminal ........................................................... D-57
D-21 Dterm®Cordless Terminal........................................................................ D-63
D-22 Dterm®Cordless II Terminal ..................................................................... D-75
D-23 Dterm®Handset Cordless D-83
D-24 Dterm®IP Gateway System ..................................................................... D-91
E-1 Elapsed Call Time E-1
E-2 Electronic Volume Control .......................................................................... E-3
E-3 E&M Tie Lines (4-Wire) .............................................................................. E-7
E-4 Electra Professional Terminal Migration ................................................... E-11
E-5 Elite ACD Plus E-13
E-6 Elite CallAnalyst E-21
E-7 Emergency 911 - Cut Through ................................................................. E-25
E-8 Enhanced 911 ........................................................................................... E-29
E-9 Equal Access Accommodation E-33
E-10 External Tone Ringer ................................................................................ E-35
E-11 External Zone Paging (Meet-Me) .............................................................. E-37
F-1 Facsimile CO Branch Connection F-1
F-2 Feature Access - User Programmable F-3
F-3 Flexible Line Assignment F-7
F-4 Flexible Numbering Plan .............................................................................. F-9
F-5 Flexible Ringing Assignment ..................................................................... F-11
F-6 Flexible Timeouts ....................................................................................... F-13
F-7 Full Duplex Handsfree ............................................................................... F-15
F-8 Full Handsfree Operation ........................................................................... F-17
G-1 General Purpose Relays ............................................................................. G-1

Electra Elite Issue 6
Features and Specifications Manual v
G-2 Ground Start Trunks .................................................................................. G-3
G-3 Group Listening .......................................................................................... G-5
H-1 Handset Mute ............................................................................................. H-1
H-2 Handsfree Answerback .............................................................................. H-3
H-3 Handsfree Dialing and Monitoring .............................................................. H-5
H-4 Headset Connection (Built In) .................................................................... H-7
H-5 Hold With Recall (Exclusive and Non-Exclusive) ....................................... H-9
H-6 Hot Line .................................................................................................... H-13
H-7 Howler Tone Service ................................................................................ H-15
I-1 I-Hold Indication ........................................................................................... I-1
I-2 Incoming Trunk Name or NumberDisplay ................................................... I-3
I-3 Incoming Call Identification .......................................................................... I-5
I-4 Internal Voice/Tone Signaling ..................................................................... I-7
I-5 Internal Zone Paging (Meet-Me) ................................................................ I-11
I-6 ISDN-BRI Trunk Connections .................................................................... I-13
I-7 ISDN-PRI Trunk Connections .................................................................... I-17
I-8 I-Use Indication .......................................................................................... I-25
K-1 Key Function/Multifunction Registration ...................................................... K-1
L-1 Large LED Indication .................................................................................. L-1
L-2 Last Number Redial .................................................................................... L-3
L-3 Least Cost Routing (LCR) ........................................................................... L-5
L-4 Live Monitoring ............................................................................................ L-7
L-5 Loop Start Trunks ..................................................................................... L-11
M-1 Message Display Board ............................................................................. M-1
M-2 Message Waiting ....................................................................................... M-3
M-3 Microphone Control .................................................................................... M-5
M-4 Multiline Conference Bridge ....................................................................... M-7
M-5 Multilingual LCD Indication ...................................................................... M-11

Issue 6 Electra Elite
vi Table of Contents
M-6 Multiple Trunk Groups .............................................................................. M-13
M-7 Music on Hold ........................................................................................... M-15
N-1 Nesting Dial ................................................................................................ N-1
N-2 Night Call Pickup N-5
N-3 Night Chime ................................................................................................ N-7
N-4 Night Transfer ............................................................................................. N-9
O-1 Off-Hook Ringing ........................................................................................ O-1
O-2 Off-Premise Extension ................................................................................ O-3
O-3 One-Touch Feature Access ........................................................................ O-5
P-1 PC Attendant Console P-1
P-2 PC Programming P-5
P-3 Pooled Line (Outgoing) ............................................................................... P-7
P-4 Power Failure Transfer ............................................................................... P-9
P-5 Preset Dialing P-11
P-6 Prime Line Assignment ............................................................................. P-13
P-7 Privacy on All Calls ................................................................................... P-15
P-8 Privacy Release P-17
P-9 Private Lines P-21
P-10 Programming from Multiline Terminal ....................................................... P-23
P-11 Pushbutton Dial - DTMF or DP ................................................................. P-25
Q-1 Quick Transfer to Voice Mail ....................................................................... Q-1
R-1 Recall Key R-1
R-2 Recall With Station Identification ................................................................ R-5
R-3 Redial Key R-7
R-4 Remote Programming R-9
R-5 Resident System Program R-11
R-6 Restriction (Outgoing) ............................................................................... R-13
R-7 Ring Tone Variation R-15

Electra Elite Issue 6
Features and Specifications Manual vii
R-8 Ringing Line Preference .......................................................................... R-17
R-9 Route Advance Block ............................................................................... R-19
S-1 Save and Repeat ........................................................................................ S-1
S-2 Scrolling Directories .................................................................................... S-3
S-3 Secondary Incoming Extension .................................................................. S-7
S-4 Seized Trunk Name/Number Display .......................................................... S-9
S-5 Simplified Call Distribution ........................................................................ S-11
S-6 Single Line Telephone Access .................................................................. S-13
S-7 SLT Adapter .............................................................................................. S-17
S-8 SLT Timed Alarm ...................................................................................... S-19
S-9 Softkeys .................................................................................................... S-23
S-10 Speed Dial - Station .................................................................................. S-25
S-11 Speed Dial Stored Characters .................................................................. S-31
S-12 Speed Dial - System ................................................................................. S-39
S-13 Station Camp-On ...................................................................................... S-43
S-14 Station Hunt .............................................................................................. S-45
S-15 Station Message Detail Recordin g(SMDR) .............................................. S-47
S-16 Station Outgoing Lockout .......................................................................... S-53
S-17 Station Relocation ..................................................................................... S-57
S-18 Station Transfer ........................................................................................ S-61
S-19 Step Call ................................................................................................... S-63
S-20 Store and Repeat ...................................................................................... S-65
S-21 Stored Hookflash ...................................................................................... S-67
S-22 Synchronous Ringing ................................................................................ S-71
S-23 System Data Up/Down Load ..................................................................... S-73
T-1 T1 Connection ............................................................................................. T-1
T-2 Tandem Switching of 4-Wire E&M Tie Lines .............................................. T-3
T-3 Tenant Service ............................................................................................ T-5

Issue 6 Electra Elite
viii Table of Contents
T-4 Three-Minute Reminder ............................................................................... T-7
T-5 Tone Override T-9
T-6 Trunk Queuing ........................................................................................... T-11
T-7 Trunk-to-Trunk Transfer ............................................................................. T-15
T-8 2-Color LEDs T-17
U-1 Uniform Call Distributio n(UCD) .................................................................. U-1
U-2 Unified Messaging U-7
U-3 Uniform Numbering Network .................................................................... U-11
U-4 Universal Slots .......................................................................................... U-15
U-5 Unsupervised Conference ........................................................................ U-19
U-6 User Programming Ability U-21
V-1 Voice Mail Integration (Analog) ................................................................... V-1
V-2 Voice Mail Message Indication on Line Keys ............................................. V-5
V-3 Voice Over Internet Protocol (VoIP) ........................................................... V-9
V-4 Voice Over Split V-13
V-5 Voice Prompt V-17
W-1 Wireless W-1

Features and Specifications Manual 1 - 1
Introduction
Chapter 1
SECTION 1
GENERAL
INFORMATION Electra Professional, Electra Elite, and Dterm®Series E telephones can be
used with the Electra Elite 48/192 systems.
SECTION 2
MULTILINE
TERMINALS
USED WITH THE
SYSTEM Electra Elite and Dterm Series E Terminals
DTU and DTP terminals are available in black or white: two 8-line types
(display and non-display), two 16-line types (display and non-display), and two
32-line types (display and non-display). A two-line non-display type is
available in white. Speakerphones with full handsfree operation and headset
jacks are standard. The large Liquid Crystal Display (LCD) on the display
terminals provides call status data and programming information.The Dterm
Handset Cordless terminal is a 16-button phone (display only). For Attendant
Positions, an Attendant Add-On DCU-60-1(BK)/(WH) CONSOLE is available
for 60 station and/or outside line assignments and 12 function keys.
An SLT Adapter can be used in place of a digital terminal for connecting Single
Line Telephones, or similar devices.
Electra Professional Terminals
Electra Professional terminals are available in dark gray or soft white: an 8-line
non-display type, two 16-line display types (with and without DSS/BLF keys),
and a 24-line display type with DSS keys. Speakerphones are standard,
providing full handsfree operation. The large Liquid Crystal Display (LCD)
provides call status data and programming information. For Attendant
Positions, an Attendant Add-On Console is available for 48 station and/or
outside line assignments and 12 function keys.
An SLT Adapter can be used in place of a digital terminal for connecting Single
Line Telephones, or similar devices.
Feature Access, Single On/Off, or One-Touch Keys

1 - 2
Issue 6 Electra Elite
Keys are designated Feature Access, Single On/Off, or One-Touch
throughout this manual. The keys operate much the same, but various
limitations imposed on each type are described below.

Electra Elite Issue 6
Features and Specifications Manual 1- 3
 Feature Access Keys
Depending on the type, a Multiline Terminal can have 2, 8, 16, or 24
Line keys. For Series 4500 and below, a maximum of 10 line keys
can be assigned as Feature Access to allow direct access to
features. Using System Software S5000 or higher, a maximum
of 16 keys can be assigned for Feature Access. These highly-
flexible keys can be used for station DSS/BLF and Speed Dial also.
 Single On/Off Keys
Line keys may also be assigned as Single On/Off keys in System
Programming to toggle a feature on/off. This assignment has no
impact on the Feature Access keys, but the assigned features are
very specific. Call Forward All Call, Call Forward Busy/No Answer,
Scrolling (CID), headset, and DND are examples of features
available for Single On/Off keys.
 One-Touch Keys
One-Touch keys can perform the same function as Feature Access
keys. A Multiline Terminal has a fixed number of these keys. No
system assignment is necessary, and the number of keys ranges
from none to 20 depending on the terminal type.
Figure 1-1 Key Assignment Example
16 One-Touch Keys
Feature Access Keys (16
maximum) or Single
On/Off Keys

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Issue 6 Electra Elite
THIS PAGE INTENTIONALLY LEFT BLANK

Features and Specifications Manual 2 - 1
Features
Chapter 2
SECTION 1
GENERAL
INFORMATION All features available with the Electra Elite 48/192 system are listed
alphabetically by name and described in this document. The following
information is provided, when applicable, for each feature:
Feature Description – briefly describes the feature and, when applicable,
tells how the feature is used by the end-user.
System Availability – describes Multiline Terminals that can be used with this
feature. and lists any additional equipment, such as adapters or ETUs, that
must be installed for this feature to operate.
Operating Procedures – contains detailed procedures for using each feature.
Quick Access Code Reference – provides a table for those features with
associated Access Codes that are used with the operation of the feature. This
table has Default, Access Code Name, and Alphabetic Designation columns.
 Default – indicates the default values for the Access Codes that are set
when a new system is installed). Access Codes, except for System and
Fixed codes, can be changed in System Programming.
 Access Code Name – indicates the name associated with the Access
Code. The code type is shown in parentheses at the end of each code
name. Access Code types include the following:
• System Codes are usually 1-digit codes that apply to the operation
of the system. These codes can be changed using Memory Block
1-1-46 [Access Code (1-Digit) Assignment].
• Intercom Codes are 2-digit codes that apply to the associated
feature and indicate Access Codes that can be changed using
Memory Blocks 1-1-46 [Access Code (1-Digit) Assignment] and
1-1-47 [Access Code (2-Digit) Assignment].
• Feature Codes are typically 3-digit codes and indicate Access
Codes that apply to the associated feature. These codes can be
changed using Memory Blocks 1-1-46 [Access Code (1-Digit)
Assignment] and 1-1-48 [Access Code (3-Digit) Assignment].
• Fixed Codes are set in the system and cannot be changed.