NEC ELECTRA ELITE IPK II User manual

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Attendant User Guide

Table of Contents
1
ELITE IPK TELEPHONES......................................................................1
GENERAL INFORMATION ....................................................................2
ATTENDANT ADD-ON CONSOLE ........................................................3
Answering Calls.........................................................................3
Transferring Calls ......................................................................3
Placing Internal Calls.................................................................4
Placing Calls to Call Arrival Keys.............................................4
Placing Outgoing Calls..............................................................4
NIGHT TRANSFER..................................................................................5
TRUNK TO TRUNK TRANSFER.............................................................6
MESSAGE WAITING...............................................................................6
CODE RESTRICTION, DIAL BLOCK ....................................................7
PAGING...................................................................................................7
Paging Using the Direct Paging Access Key.............................7
Paging Using the Access Code ..................................................8
DIRECT INWARD SYSTEM ACCESS (DISA).........................................9
RECORDING VOICE PROMPTS .........................................................11
PROGRAMMING SYSTEM SPEED DIAL............................................13
CLOCK/CALENDAR SETTING ............................................................14

2

1
ELITE IPK TELEPHONES
Legend:
1 DSS keys (Direct Station
Selection) or CO keys
(Central Office Lines)
2 Status Indicators
IPK DCR Console with DSS/BLF
1
2

2
GENERAL INFORMATION
The following should be considered when reviewing this Attendant User
Guide:
• Attendant console keys can be assigned as Direct Station Selection/Busy
Lamp Field (DSS/BLF), Call Arrival/Virtual Extensions, central office lines
or selected features.
• Refer to the Multiline Telephone User Guide for additional information on
telephone operation.
• All operational instructions assume Prime Line Pickup is assigned to
intercom dial tone and Ringing Line Preference is assigned.
• All access codes listed are standard; some may vary based on system
assignment.
• Access to many features is based on system assignments. Not all
features may be available from your telephone.
• The telephone display provides useful call processing information such as
trunk access, recall indication, feature confirmation, etc.

3
ATTENDANT ADD-ON CONSOLE
Answering Calls
When CO incoming ringing occurs:
1. Lift the handset.
2. Converse and process the call.
Transferring Calls
With a call in progress:
1. Press Transfer on the Multiline Terminal.
2. Press DSS/BLF key for the desired station.
3. Voice announce after the tone burst.
OR
Wait for the ringing call to be answered.
4. Hang up.
Note 1: Pressing Transfer immediately after the DSS key will result in
an unscreened ring transfer or camp-on.
Note 2: If the called station is busy or unanswered, press the flashing
Line key, Call Appearance key, or Conf key (internal calls) to
return to the original party.
Note 3: Unanswered camp-ons and unscreened transfers will recall to
the attendant telephone.

4
Placing Internal Calls
To make a call within the organization:
1. Lift the handset.
2. Press the DSS/BLF key on the Attendant Add-On Console.
3. Voice announce after the tone burst.
OR
Wait for the ringing call to be answered.
Note 1: When calling a multiline telephone, dialing 1after the station
number will change the ringing to voice or voice to ringing.
Note 2: To directly access a personal voice mailbox, dial 8after dialing
the station number.
Placing Calls to Call Arrival Keys
To make a call using Call Arrival Keys:
1. Lift the handset.
2. Press DSS/BLF key on the Attendant Add-On Console
representing a Call Arrival key.
3. Wait for the ringing call to be answered.
Placing Outgoing Calls
To place an outside call:
1. Lift the handset.
2. Press an idle CO Line key on the Attendant Add-On Console.
3. Dial the telephone number.
4. Converse.