NEC Single Line User manual

Single Line Telephone User Guide
Electra Elite®
NECK-012 Single/cover 11/6/01 12:31 PM Page 3

General Information
The following should be considered when reviewing this User Guide:
➤Access to many features is based on system assignments. Some access codes may
vary from those stated in this user guide and not all features may be available
from your telephone.
➤The Flash or Tap key located on certain models of Single Line Telephones can
be used in place of the hookswitch.
Quick ReferenceGuide
OUTSIDE CALLING
Outside Call Dial _ 9➤Dial Telephone Number
Last CO/PBX Number Redial Dial *
Speed Dial Dial 77 ➤Dial 00~99
Trunk Queue Receive Trunk Busy Indication ➤Dial 78
INTERNAL CALLING
Station Call Dial Station Number
Tone Override Reach Busy Station ➤Dial *
Voice Over Originate Reach Busy Station ➤Dial 6
Quick Transfer to Voice Mail Dial Station Number ➤7
WITH A CALL IN PROGRESS
Hold Hookswitch
Transfer Hookswitch ➤Dial Station Number
Quick Transfer to Voice Mail Hookswitch ➤Dial Station Number ➤7
Conference Hookswitch ➤Place 2nd Call ➤Hookswitch
Call Park System SET: Hookswitch ➤Dial 4*➤Dial 0~9
RETRIEVE: Dial 4 # ➤Dial 0~9
Voice Over Answer Receive Voice Over ➤Replace handset ➤
Lift handset ➤Converse
FROM THE INTERCOM
Internal Paging Dial 51~54 ➤Page
External Paging Dial 55~59 ➤Page
Call Pickup Dial 68 for All Calls
6*for CO/PBX Calls
Call Pickup Direct Dial 67 ➤Dial Station Number
Call Forward SET: Dial 41 for Forward All ➤Dial Destination
43 for Busy/No Answer
CANCEL: Dial 42 for Forward All
44 for Forward Busy/No Answer
Programming Speed Dial Dial 76 ➤Dial 80~99 ➤Dial Trunk
Access Code ➤Dial telephone number
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Table of Contents
PAGES 2 & 3
Answering Calls
Placing Calls
Holding Calls
Transferring Calls
PAGES 4 & 5
Conference
Conference Bridge
Call Park
Tone Override
Voice Over
PAGES 6 & 7
Call Forwarding
Paging
PAGES 8 & 9
Call Pickup
Do Not Disturb
Account Code Entry
Account Code Forced/Verified/Unverified
ACD/UCD
Programming Station Speed Dial
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2
Answering Calls
RINGING CALLS
➤Lift handset.
➤Converse.
NOTE 1: Distinctive ringing tones are provided for internal and outside calls.
NOTE 2: When assigned the Delayed Ringing feature, incoming calls will first ring at a primary station.
If the call is unanswered after a preprogrammed time interval, calls will also ring at the
assigned secondary station.
CALL ALERT NOTIFICATION
With a call in progress:
➤Receive Call Alert Notification.
➤Replace handset to disconnect the present call.
➤Lift handset to converse with second call.
Placing Calls
INTERNAL CALLS
➤Lift handset.
➤Dial station number or 0for the attendant.
NOTE 1: When calling a multiline telephone, dialing 1after the station number will change ringing to
voice or voice to ringing.
NOTE 2: To directly access a personal voice mailbox, dial 7after dialing the station number.
OUTSIDE CALLS
➤Lift handset.
➤Dial trunk access code, i.e. _ 9.
➤Dial telephone number.
➤Converse.
LAST CO/PBX NUMBER REDIAL
➤Lift handset.
➤Dial Last Number Redial code *.
➤Converse.
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3
STATION/SYSTEM SPEED DIAL
➤Lift handset.
➤Dial Speed Dial code 77.
➤Dial Speed Dial Memory location:
➤Station Speed Dial 80~99.
➤System Speed Dial 00~79.
➤Converse.
TRUNK QUEUING
Upon receiving busy tone when all outside lines are busy:
➤Dial Trunk Queue set code 78.
➤Replace handset.
NOTE: When an outside line is available, your telephone will ring; lift handset and place call (no need to
dial Trunk Access code).
Holding Calls
EXCLUSIVE HOLD
With a call in progress:
➤Press Hookswitch.
NOTE 1: Replacing the handset when a call is on hold will cause the held call to immediately ring your
station.
NOTE 2: Once a call is placed on hold, the telephone can be used to place another internal or outside call or
access a feature (i.e. Call Pickup). Replace handset to return to the original party.
Transferring Calls
With a call in progress:
➤Press Hookswitch.
➤Dial station number.
➤Announce call (optional.)
➤Replace handset.
NOTE 1: If the called station is busy, replacing handset will initiate a camp-on. An unanswered camp-on
or ring transferred call will recall to your telephone after a preprogrammed time interval.
NOTE 2: To return to the original party, press Hookswitch twice.
NOTE 3: To transfer a call directly to a personal voice mailbox, dial 7after dialing the station number.
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4
Conference
With an internal call in progress:
➤Press Hookswitch.
➤Place second call (internal or outside).
➤Announce conference.
➤Press Hookswitch to establish conference.
NOTE 1: Repeat above procedure to add a fourth party.
NOTE 2: No more than 1 outside party can participate in a conference.
NOTE 3: A conference may be placed on Hold by pressing Hookswitch. Replacing the handset will cause
the conference call to ring your telephone.
Conference Bridge
Start a conference call from an internal extension:
➤Call a Conference Bridge extension.
➤When the voice prompt is heard, enter the password and press #.
➤Start the conference call.
Start a conference call from an an off premise location:
➤Call a line that is directed to the Conference Bridge.
➤When the voice prompt is heard, enter the password and press #.
➤Start the conference call.
Start a conference call from an incoming CO call using an Automated Attendant:
➤Call an outside line that is answered by an Automated Attendant.
➤Dial the extension of the Conference Bridge.
➤When the voice prompt is heard, enter the password and press #.
➤Start the conference call.
Start a conference call from an incoming CO call using an Attendant:
➤Call the attendant, and ask to be transferred to a Conference Bridge extension.
➤Wait until the transfer is complete.
➤When the voice prompt is heard, enter the password and press #.
➤Start the conference call.
NOTE: Default passwords: Conference #1= 0001. Conference #2= 0002.
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Call Park
With a call in progress:
➤Press Hookswitch.
➤Dial Call Park set code 4*.
➤Dial Call Park location 0~9.
➤Replace handset.
NOTE: If the dialed Call Park location is busy, dial another Call Park location (O~9).
RETRIEVING A PARKED CALL
➤Lift handset.
➤Dial Call Park retrieval code 4#.
➤Dial Call Park location 0~9.
➤Converse.
Tone Override
When calling a busy multiline telephone:
➤Dial Tone Override code *.
➤Wait for signalled party to answer.
Voice Over
ORIGINATE ANSWER
When calling a busy telephone: With a call in progress:
➤Dial Voice Over code 6.➤Receive Voice Over announcement.
➤Announce message. ➤Replace handset; first call is terminated.
➤Lift handset when phone rings.
➤Converse with Voice Over originator.
5
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Call Forwarding
FROM YOUR STATION
SET CANCEL
➤Lift handset. ➤Lift handset.
➤Dial Call Forward set code: ➤Dial Call Forward cancel code:
➤Forward All 41 ➤Forward All 42
➤Forward Busy/No Answer 43 ➤Forward Busy/No Answer 44
➤Dial destination station number ➤Replace handset.
or voice mail or trunk access code
and outside number.
➤Replace handset.
NOTE: While set, Call Forward All will override Call Forward Busy/No Answer setting.
6
CALL FORWARD ALL SPLIT/CENTREX
FROM YOUR STATION
SET CANCEL
➤Lift handset. ➤Lift handset.
➤Dial Call Forward-All ➤Dial Call Forward-All
Split set code: _____. Split cancel code: _____.
➤Dial 1 for internal, ➤Dial 1 for internal,
0for external or 2 for Centrex. 0 for external or 2 for Centrex.
➤Dial the destination number. ➤Dial the destination number.
➤Replace handset. ➤Replace handset.
CALL FORWARD BUSY/NOANSWER (CFW B/NA)
FROM YOUR STATION
SET CANCEL
➤Lift handset. ➤Lift handset.
➤Dial Call Forward Busy/No ➤Dial Call Forward Busy/No
Answer Split set code: _____. Answer Split cancel code: _____.
➤Dial 1 for internal, ➤Dial 1 for internal,
0for external or 2 for Centrex. 0 for external or 2 for Centrex.
➤Dial the destination number. ➤Dial the destination number.
➤Replace handset. ➤Replace handset.
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7
Paging
➤Lift handset.
➤Dial Paging code:
INTERNAL EXTERNAL
➤All Zones 51 ➤All int. & ext. 59
➤Zone A 52 ➤All Zones 55
➤Zone B 53 ➤Zone A 56
➤Zone C 54 ➤Zone B 57
➤Zone C 58
➤Page.
➤Wait for Meet-Me Answer or replace handset.
MEET-MEANSWER
➤Lift handset.
➤Dial Meet-Me Answer code:
➤Internal page 5*
➤External page 5#
➤Converse.
CALL FORWARD BUSY/NOANSWER OR
ALL SPLIT/CENTREX FROM A DESTINATION
SET CANCEL
➤Lift handset. ➤Lift handset.
➤Dial Call Forward Busy/No ➤Dial Call Forward Busy/No
Answer or All Split set code: _____. Answer or All Split cancel code: _____.
➤Dial 1 for internal, ➤Dial 1 for internal,
0for external or 2 for Centrex. 0 for external or 2 for Centrex.
➤Dial CAR key or ➤Dial CAR key or
station number to be forwarded. station number to be un-forwarded.
➤Dial the destination number. ➤Replace handset.
➤Replace handset.
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8
Call Pickup
CALL PICKUP SYSTEM CALL PICKUP DIRECT
Upon hearing ringing at Upon hearing ringing or voice
another telephone: announcement at another telephone:
➤Lift handset. ➤Lift handset.
➤Dial Call Pickup code: ➤Dial Call Pickup Direct code 67
➤All Calls 68 ➤Dial station number of the
telephone to be answered.
➤CO/PBX Line 6*
➤Converse.
➤Night Call Pickup 69
➤Converse.
Do Not Disturb
SET CANCEL
➤Lift handset. ➤Lift handset.
➤Dial DND set code 40.➤Dial DND cancel code 42.
➤Replace handset. ➤Replace handset.
Account Code Entry
With an outside call in progress:
➤Press Hookswitch.
➤Dial Account Code Entry Code ____.
➤Dial Account Code (16 digits maximum).
➤Press Hookswitch to return to held call.
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Account Code Forced/Verified/Unverified
TOPLACE AN OUTSIDE CALL
➤Lift handset.
➤Dial Forced Account Access Code _____.
➤Dial Forced Account Code _____ (up to 13 digits).
➤Dial trunk access code i.e. _ 9and outside number.
NOTE 1: When calling from a station that is assigned the Account Code Forced/Verified feature, outgoing
calls will only be processed after the dialed Account Code is verified.
NOTE 2: When calling from a station that is assigned the Account Code Forced/Unverified feature,
outgoing calls will only be processed after the Unverified Account Code is dialed.
ACD/UCD
LOG ONLOG OFF
➤Lift handset. ➤Lift handset.
➤Dial access code ____ ➤Dial access code ____.
➤Dial 1.➤Dial 2.
➤Replace handset. ➤Replace handset.
BREAK MODE
SET CANCEL
➤Lift handset. ➤Lift handset.
➤Dial DND set code 40.➤Dial DND cancel code 42.
➤Replace handset. ➤Replace handset.
NOTE: Break Mode is only available while an agent is logged on.
Programming Station Speed Dial
➤Lift handset.
➤Dial Speed Dial Program code 76.
➤Dial Speed Dial Memory location 80~99.
➤Dial trunk access code i.e. 9(if necessary).
➤Dial telephone number to be stored.
➤Replace handset.
9
NECK-012 Single/cover 11/6/01 12:31 PM Page 5

Issue #3 7/01
For more information contact:
NEC America, Inc.
CPE Group
6555 N. State Highway 161
Irving Texas 75039
1 800 TEAM NEC
©1999 NEC America, Inc. The material
contained herein is subject to change
without prior notice at the sole discretion
of NEC America, Inc. 750801
*750801*
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