NEC NEAX1400 IMS User manual

MULTILINE TERMINAL USER GUIDE
c&c forHumanPotenlial
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6-UNE TELEPHONE 6-LINE DISPLAY TERMINAL
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16-LINE TELEPHONE 16-L/NE DISPLAY TERMINAL
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I-SPEAKER 7-RINGER VOLUME CONTROL
2-DEDlCATED FEATURE KEYS 8-FEATURE BUTTONS-DSS. SPEED DIAL. FEATURE ACCESS
3-SPEAKER CONTROL 9-DIRECTORY
4-DIRECTORY TRAY IO-LINE KEYS
5-MESSAGE WAITING LAMP I1-ALPHA NUMERIC DISPLAY
6-MIC
Note Accessto manyfeahJresisbasedon systemassignmentsNotallfeahJresmaybeavailablefromyour telephone
This User Guide is based on the following'
I Single-digit feature accesscode isenabled,
2, The multiline terminal's primary extension is programmed as the terminal's prime line Therefore,lifting
handset will automatically seize line and provide internal dial tone,
3,The system isassigned for a single tenant
", Any feature access code (except return schedulel can be stored in a one-touch key to simplify operation,
5 SPKRKey can be used in place of handsel but unless speakerphone isinstalled, handset must be used to
talk Without this, terminal will only monitor calls,
SINGLE-DIGIT FEATURE ACCESS CODES
CONDITION I ACCESS CODE SERVICE FEATURES
2Callback. Trunk Oueuing-Outgoing
4Camp-OnfTransrerJ
Bu~ 5Tone ~rlide (Call Waiting)
6Message Reminder
*Step Call
IntemalVoice/RingSignaling
RingBack 2Callback
6Message Reminder
~~

FEATURE ACCESS CODES
ACCESSCODE
9
*1
#1
*5
#5
*6
#6
*7
#7
*8
#8
**
*#
#*
##
SEJMCE FEATURES
Trunk Access Code
Trunk Oueuing-Outgoing
Call Back
Call Forwarding-AIl Calls
Call Forwarding-No Answer
IBusy line
Call Forwarding-Dest!nation
Do Not Disturb
Set
Cancel
Entry
Cancel
~
Cancel
e;;;;y--
Cancel
Set
Cancel
Last Number Redial
Account Code
Station Speed Dialing
System Speed Dialing
Operator Call
Call Hold
Intemal Zone Paging Groop O
Groop I
Group 2
Group 3
Group 4
Internal Zone Paging Group O
Group I
Group 2
Groop 3
Groop 4
Timed Reminder/Automatic Wake-Up
BGM on Multiline Terminal Set/Reset
Call Park System Re!1ieve
Call Park System Set
Night Pickup
Call Pickup-Direct
Call Pickup-Groop
Call Pickup-DesignatedGroop
Station Speed Dialing
Entry
Origination
OrIgination
"
50
51
52
53
54
55
56
57
58
59
5*
5#
66
b#
b*
72
73
74
75
7*
7#
For calling
For
Answering
Set
Caf.:el
Entry
Carxel
PLACING AN OUTSIDE CALL
STANDARD DIAUNG
.lift handset
.Dial trunk access code -.
.Dial desired telephone number
LAST NUMBER REDIAL
.lift handset
.Depress LAST NUMBER REDIAl feature key or dial accesscode ---0.-0
STATION AND SYSTEM SPEED DIAL
.lift handset
.Depress one-touch key. or dial access code 1- for station speed dial or -for system speed dialJ followed
by the station speed dial memory identification code.
WHEN ALL TRUNKS ARE BUSY
TRUNK aUEUING
.Depress CALlBACK feature key or. dial trunk queuing/callback access code -1-
.Receive service set tone
.Restore handset
.Your terminal will be called when a trunk is available-
.Lift handset and receive dial tone. Dial desired number. Continue call from point where trunk queuing
was Initiated.
NOTE Ir leasrcosrrooting isenabled. the ~ired telephone number wIll also boautomalical!y dialed
PAGING/CONFERENCE/INTERCOM CALLING/BOSS-SECRETARY CALLING

I '\,","L.-~ I Tn,n~Arrp"rrvip
WHEN CALLED PARTY IS BUSY I NO ANSWER
SAVE AND REPEAT
.Depress SAVE AND REPEAT feature key Number isstored
.Restore handset
.To accessstored number. lift handset
.Depress SAVE AND REPEAT feattJre key Stored number isdialed.
TIMED QUEUE
.Depress SPKR key and restore handset
.Depress CALLBACK feature key-
.Monitor call progress through terminal speaker-
.The terminal will release the existing call. wait and automatically initiate another call for a preset number
of times
.When called party answers. lift handset to stop timed queue activity
~
CALLING ANOTHER STATION
--
-7
1:f~~ ,;t.,,~
c,' ')"'!11'
On no answer condition.
.Dial access code -1-
.Receive service set tone
.Your terminal will be called when that station has been used and is idle again.
.lift handset
.The station you set callback to iscalled.
MESSAGE REMINDER
On busy condition or no answer condition.
.Depress MESSAGE REMINDER key or dial access code -9-
.Receive service set tone
.Called station will receive message reminder indication
.Restore handset
TONE OVERRIDE I BUSY CONDITION ONLY'
.Depress CAMP-ON key or dial accesscode -5--
.Receive special ringback tone, busy station receives tone burst to indicate station camp-on.
STEP CALL
To reach a different station which shares the same number as the called station. except for the last digit
.Dial*.
.Dial last digit of station number desired as new destination
ANSWERING CALLS
RINGING CALLS WHEN TERMINAL IS IDLE
.Lift handset
.DepressANS key
RINGING CALLS WHEN TERMINAL IS IN USE
.Depress ANS key. firstcalf isplaced on hold. and ringing calf is connected.
VOICE CALLS (Handsfree answerbackl
.Respond handsfree via terminal.s built-in microphone (MIC Key LED must be litl
( Ringing and Voice Call J
-.;,.~--~--.
--""'a'~,~c
.Depress DIRECT STATION SELECTION or ONE-TOUCH key or dial desired extension
number Receiveringback
.To change ringing call to voice call (when called station is another 0""" Seriesn multiline terminall. dial an
additional I.
CALLBACK
On busy condition
.Depress CAUBACK feature key or dial accesscode -2-
.ReceWe service set tone.
.Your terminal will be called when that station becomes idle
.Lift handset
.The station you set callback to is called.

ANSWERING CALLS
CAMP-ON CALLS
.Depress ANS key Firstcall isplaced on hold Camped on call is connected
.Depressing ANS key allows alternation between the tWOIbroker's callI
MESSAGE REMINDER CALLS -MULTILINE TERMINAL WITH DISPLAY
.lift handset
.Dial MESSAGE REMINDER SEARCH accesscode -
.Display shows MSG XXX fxXX is the station that left the messageJ The time the message was set is
also displayed
.Qial"r" to advance to the next message.
.Dial "2" to call the station that left the displayed message-
.Diaf"3" to dear the message without calling the station.
.Restore handset
MESSAGE REMINDER CALLS -ALL MULTILINE TERMINALS
TO CALL
.lift handset
.Depress MESSAGE feature key or dial MESSAGE REMINDER RETRIEVAL accesscode -
.Station that left message isautomatical!y called
.Repeat until all messages are answered
HOLDING CALLS
NON-EXCLUSIVE HOLD
While connected to another station or outside line
.Depress HOLD key once.
.Call isplaced on hold and can be retrieved by any multiline terminal with an appearance of the
held line
EXCLUSIVE HOLD
While connected to another station or outside lIne
.Depress HOLD key twice-
.Call is placed on exclusive hold and can only be retrieved from the terminal which originally held the call.
CALL HOLD
While connected to another station or outside line'
.Depress CALL HOLO featUre key or depress TRF key and then dial accesscode -.
.Receive dial tone.
NOTEThismethodshouldbeusedwhenthesameext.nsionlIneneeds10bemadeavaitabl.10pt~. arothercall
RETRIEVING NON-EXCLUSIVE AND EXCLUSIVE HOLD
.Depress line button with hold lamping indication
.lift handset
RETRIEVING A CALL HOLD
.With a call on call hold. restore handset and call will recall immediate!y
.With a call on call hold and another call in progress, repeating the call hold operation allows alternation
between the calls (broker's callI. When the handset is restored, the current call is released and the other call
will recall immediate!y
TRANSFERRING A CALL
With call in progress
.Depress TRF key (hear special dial tonet
.Dial extension number of station to receive the transfer-
.Restore the handset or wait for answer before restoring the handset
NOTEIfcalledpartyisbusy,depresscamp-onrealurekeyordialacc." codo4 Hangingupwillcampcallontothebusyst"tion
CALL PARK
PARKING A CALL -FROM A MULTILINE TERMINAL WITH DISPLAY
With outside call in progress
.Depress TRF key fhear special dial tone)
.Depress one-touch key or dial call park accesscode -
.The first available call park location is selected and its number displayed
PARKING A CALL- FROM MULTILINE TERMINAL WITHOUT DISPLAY
With outside call in progress'
.Depress the TRF key Ihear special dial tonel
.Depress one-touch key or dial call park accesscode -
.Dial call park location (if busy, dial additional digit until available location is foundJ
.Receive service set tone,
ANSWERING CALlS/HOLDING CALLS/CAU PARK
"-','

CALL PARK
RETRIEVING A PARKED CALL
.Lift handset
.Dial call park retrieval accesscode -
.Dial call park location number
ACCOUNT CODE ENTRY
BEFORE PLACING OUTSIDE CALL
.lift handset
.Depress ACCOUNT CODE feature key or dial
accesscode -
.Receive service set tone
.Enter account code using dial pad.
.Receive dial tone
.Dial desired number
DURING OUTSIDE CALL
.Depress ACCOUNT CODE feature key
.Enter account code using dial pad (conversation can
continuel
OR
.Depress TRF key (hear special dial tonel
.Dial Account Code access code -
.Enter account code using dial pad (hear special
dial tone}
.Depress TRF key to return to outside party
DURING OUTSIDE CALL
.Depress TRF key (hear special dial tonel
.Dial forced account code accesscode -.
.Recehte service set tone.
.Enter the forced account code using dial pad fhear
special dial tonel
.Depress TRF key to retUrn to outside party
FORCED ACCOUNT CODE
BEFORE PLACING OUTSIDE CALL
.Lift handset,
.Enter forced account code accesscode -,
.Receive service set tone
.Enter the forced account code using dial pad
.Receive dial tone
.Dial trunk accesscode and desired telephone number
~-- --,
CALL FORWARDING
TO CANCEL
.Lift handset
.Depress CALL FORWARDING feature key and depress *
.Receive service set tone
.Restore handset
OR
.Dial CALL FORWARDING cancel accesscode -.
.Receive service set tone
.Restore handset
SET FROM YOUR TERMINAL
8 Lift handset
8 Depress CALl FORWARDING feature key or dial
accesscode
-for call forwarding -all calls
-for call forwarding -busy line
-for call forwarding -no answer
-for split call forwarding -busy -
8 Dial desired destination for your calls. 18 Receive service set tone
8 Restore handset
SET TO YOUR TERMINAL TO CANCEL
8 Lift handset 8 Lift handset
8 Depress CALl FORWARD -DESTINATION feature key 8 Depress CALl FORWARD DESTINATION canfel
or dial access code -feature key or dial accesscode -;
8 Dial station number of station to be forwarded to you. 8 Dial station number to be cancelled I8 Receive service set tone 8 Receive service set tone
8 Restorehandset 8 Restore handset
CALL PICKUP
CALL PICKUP DIRECTED
.lift handset
.Depress CALL PICKUP DIRECTED feature key or dial accesscode
.Dial extension number of station receiving call.
CALL PICKUP -GROUP
.lift handset
.Depress CALL PICKUP -GROUP feature key or dial accesscode -
CALL PICKUP -DESIGNATED GROUP
.lift handset
.Dial CALL PICKUP -DESIGNATED GROUP accesscode -
.Dial the station number of any station in the desi~d c~1Ipickup group
NIGHT CALL PICKUP ITAS)
.lift handset-
.Depress NIGHT PICKUP feature key.ANSWER KEY or dial accesscode

-or
INTERNAL/EXTERNAL PAGE ORIGINATION
.Lift handset
.Depress INTERNAL or EXTERNAL PAGE feature button or dial access code
INTERNAL/EXTERNAL PAGE ANSWER
.Lift handset
.Dial INTERNAL or EXTERNAL PAGE MEET -ME access code -Dr -
CONFERENCE ---~
\1/h;I~ t"lkinn tn ~ """v
INTERCOM CALLING
AUTOMATIC INTERCOM
.Depress AUTOMATIC INTERCOM line key and lift handset
.Called multiline terminal will receive a voice call. Called party can respond handsfree to voice call Iprovided
MIC button is lit/ or can use handset
MANUAL INTERCOM
.lift handset
.Depress manual intercom line key Each depression causes a tone at the other multiline terminals within the
manual intercom group
.Any multiline terminal can answer the call via the handset
DIAL INTERCOM
.Depress DIAL INTERCOM line key
.lift handset
.Dial desired station's intercom number,
.Tone burst is followed by voice announcement
.Called party can respond handsfree to voice call (provided MIC button is litl or can use handset
-
BOSS/SECRETARY CALlING
-
.If secretarY restores ha;{dset. boss is talking to irK:oming party
.If boss depresses ANS key /multiline terminal) or depresses nash key again Isingle-line telephone/. boss
returns to prior call and the irK:oming party isplaced on consultation hold
PAGING/CONFERENCE/'NTERCOM CAlUNG/BOSS-SECRETARY CAlUNG
...".~ ~ ,.
.Depress TRF key Ihear special dial tone)
.Dial second party lanother station or outside party/.
.Inform second party of conference.
.Depress CNF key
NOTEThisJ"OC°"canbe,opeated.but~,t partybroughtintoconfefencocamolbeanoutsidepatty
SPliTTING A 3-PARTY CONFERENCE
During conference.
.DepressANS key-
.Connection remains with last party added to conference.
.Depressing ANS key alternates between the parties Ibroker's callI
.Depressing CNF key re-establishes the conference.
PRIVACY RELEASE
With call established
.D~press CNF key
.Another multiline terminal, with the same line assigned on a key, can depress that key and lift its handset to
enter the conversation.
.After a party "enters the call." either station can repeat this operation until a 4-partycall isestablished.
.Boss with single-line telephone can put original call on consultation HOLD to answer secretary by
depressinq the Rash kev
BOSSISECRETARY TRANSFER
.Secretary answers incoming call on boss' extension line
.After screening the call, secretary depresses boss' extension line again.
.Boss with multiline terminal receives tone burst and voice announcement call and can answer back
handsfree if MIC button islit. or can lift handset.
.,f secretary restores handset before boss answers via handset. original call istransferred and chime
tone is heard at boss' station and boss' extension remains on hold
.If boss answers before secretary restores handset. secretary can speak with boss and either one can restore
handset and the remaining one will be connected to the call.
.If boss declines the call using handsfree answerback. secretary can depress the TRF key and talk with origi-
nal party
BOSS/SECRETARY OVERRIDE
.With boss busy on boss' extension, secretary receives incoming call on secretary extension
.Secretary answers incoming call.
.Secretary depresses boss' extension line key-
.Boss receives tone over handset
.Secretary can retUm to original call t7j depressing TRF key if necessary
.Boss with multiline terminal can answer secretary t7j depressing ANS key. Original call is placed on
consultation hold

BOSS/SECRETARY CALLING
BOSSISECRETARY MESSAGE REMINDER
.Lift handset
.Dial boss. extension number
.Depress MESSAGE REMINDER feature key.
OR
.During Boss/Secretary transfer, if boss doesn't answer call from secretary. secretary can depress
MESSAGE REMINDER feature key to set message reminder.
.Secretary depresses TRF key to retum to the original caller
BACKGROUND MUSIC
.lift handset
.Dial background music access code -.
.Dial background music selection (0-9Jto set or # to cancel background music.
.Restore handset
DO NOT DISTURB
.Lift handset
.Depress DND feature key or dial accesscode
.Receive service set tone.
.Restore handset
-10 sel DND. accesscode -10 cancel DND.
RETURN SCHEDULE
TO ENTER RETURN SCHEDULE
.lift handset
.Dial return schedule accesscode -(hear special dial toneJ
.Dial the number corresponding to the desired message;
Q@l ~g~ ~g
O INBACK HHMM On premises; time of return
I OUTBACK HHMM Off premises; time of return
2 AWAYBACK MM.DD Off premises; date of return
.Receive service set tone.
.Dial in time fusing 24 hour clock) for same day return or dial in date of return. Four digits must be used to
enter return schedule.
.Receive service set tone
.Restore handset
.~.~i
,,"
TO CANCEL RETURN SCHEDULE
.Utt handset
.Dial Do Not Disturb cancel access code -
.Receive service set tone.
.Restore handset
TIMED REMINDER
TO SET
.lift handset
.Depress TIMED REMINDER feature key or dial accesscode -
.Dial in time (using 24 hour clock/ HHMM to set the time for reminder caQ
.Receive service set tone
.Restore handset
.System will call at time set
TO CANCEL TIMED REMINDER
.lift handset
.Depress TIMED REMINDER feature key then dial * or dial timed reminder cancel accesscode
.Receive service set tone
.Restore handset
PROGRAMMING STATION SPEED DIAL
With terminal idle
.Depress CNF key
.Depress key to be programmed
.Dial station number, trunk access code and telephone number or feature access code
.Depress CNF key
PROGRAMMING STATION SPEED DIAL USING ACCESS CODE
.Lift handset
.Dial station speed dial program accesscode
.Dial individual station speed dial memory identification code -,
.Dial trunk accesscode -
.Dial desired telephone number,
.Restore handset