NEC DS1000 How to use

DS1000
02.11.00
Release Notes
!! Important Notes When Upgrading or Transferring a Database !!
If upgrading or transferring a database from a software version prior to 02.02.14:
• Use the option 9803 - Initialize Distinctive Ringing to initialize Distinctive Ringing sys-
tem-wide with a single command. Following initialization, you must reset the system or
unplug and then replug each telephone.
• Use the option 9804 - Initialize Caller ID Log Utility to initialize (clear) your Caller ID logs.
• You should always use Call Forwarding Cancel to initialize Call Forwarding after upgrad-
ing your system from a prior software level.
When installing telephones:
• Digital station ports (300-315) automatically detect the type of connected device when the
keyset, 2-OPX Module or Digital Door Box is plugged in. With this software, it is no longer
necessary to individually set circuit types in 1801 - Extension Circuit Type .

This manual has been developed by NEC America, Inc. It is intended for the use of its customers and service personnel, and
should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving
this manual would be appreciated. Forward your remarks to:
NEC America, Inc., Corporate Networks Group
4 Forest Parkway
Shelton, CT 06484
cng.nec.com
Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation
with respect to, any of the equipment covered. This manual is subject to change without notice and NEC America, Inc. has no
obligation to provide any updates or corrections to this manual. Further, NEC America, Inc. also reserves the right, without
prior notice, to make changes in equipment design or components as it deems appropriate. No representation is made that this
manual is complete or accurate in all respects and NEC America, Inc. shall not be liable for any errors or omissions. In no
event shall NEC America, Inc. be liable for any incidental or consequential damages in connection with the use of this
manual. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this
document may be photocopied or reproduced without prior written consent of NEC America, Inc.
©2002 by NEC America, Inc. All Rights Reserved.
Printed in U.S.A.

DS1000 Release Notes Table of Contents
DS1000 Release Notes i
DS1000
Release Notes
DS1000 Release Notes Table of Contents
DS1000 02.10.09 Release Notes
New Features in 02.10.09 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Auto Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Feature Available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Call Forwarding Off Premise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Feature Available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Off Premise Call Fowarding Example . . . . . . . . . . . . . . . . 4
Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
22-Button and 34-Button Display Telephone
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
22-Button Non-Display Telephone Operation . . . . 7
Super Display Telephone Operation. . . . . . . . . . . . 7
Dial Tone Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Feature Available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Extension Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Feature Available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Locking and Unlocking Your Extension . . . . . . . 11
Entering or Changing Your PIN Number. . . . . . . 13
Walking Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Feature Available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Enhanced Features in 02.10.09. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Call Forwarding Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Confirmation Tone Added. . . . . . . . . . . . . . . . . . . . . . . . 20
Soft Key And Type Enhancements. . . . . . . . . . . . . . . . . . 20
22-Button and 34-Button Display Telephone
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

DS1000 Release Notes Table of Contents
ii DS1000 Release Notes
Super Display Telephone Operation. . . . . . . . . . . 22
Call Timer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Enhanced Call Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Manual Call Timer . . . . . . . . . . . . . . . . . . . . . . . . 25
Automatic Call Timer. . . . . . . . . . . . . . . . . . . . . . 25
Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Ring Detection Timer Default Changes . . . . . . . . . . . . . . 26
Direct Station Selection (DSS) Console. . . . . . . . . . . . . . . . . . . . 26
Account Code Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Directory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Directory Dialing Can Call Ring Group and UCD
Group Master Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Do No Disturb Override Introduced. . . . . . . . . . . . . . . . . 26
Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Do Not Disturb Types Introduced. . . . . . . . . . . . . . . . . . . 28
Do Not Disturb BLF for Hotline and Call
Coverage Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Disable Flash In A Single Line Extension’s Class
Of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Headset Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Enhanced Headset Operation . . . . . . . . . . . . . . . . . . . . . . 30
Headset Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Hotline. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
User Programmable Hotline Assignments For
DSS Console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Interactive Soft Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Display Enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Program Menu Rearranged. . . . . . . . . . . . . . . . . . 32
Voice Announce Options Simplified . . . . . . . . . . 33
Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Enhanced Last Number Redial . . . . . . . . . . . . . . . . . . . . . 33
Automatic Hyphenation in the Enhanced Last Number
Redial Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
22-Button and 34-Button Display Telephone
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Super Display Telephone Operation. . . . . . . . . . . 35

DS1000 Release Notes Table of Contents
DS1000 Release Notes iii
Modem Cut-Through . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Limitations On PFT/MDM Port To Prevent Relay
Misoperation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Microphone Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Handsfree Reply Soft Key Available . . . . . . . . . . . . . . . . 36
22-Button and 34-Button Display Telephone
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Super Display Telephone Operation. . . . . . . . . . . 36
MIC Key Controls Both Handset and Handsfree
Microphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Night Service / Night Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Using #KP To Set Up A System Mode System Key . . . . 37
Off-Hook Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Off-Hook Signaling Enhancements . . . . . . . . . . . . . . . . . 38
Off-Premise Extensions / On-Premise SLT Extensions . . . . . . . . 38
COS Option Single Ring For Single Line Sets Activated 38
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Page Key Clears Intercom Call. . . . . . . . . . . . . . . . . . . . . 38
Trunk Ring Over Page . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Intercom Ring Over Page . . . . . . . . . . . . . . . . . . . . . . . . . 40
Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Door Chime Over Page. . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Background Music Over Page . . . . . . . . . . . . . . . . . . . . . 42
Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Prime Line Preference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Prime Line Enhancements . . . . . . . . . . . . . . . . . . . . . . . . 44
Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Selectable Display Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Soft Key Enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . 45
22-Button and 34-Button Display Telephone
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Super Display Telephone Operation. . . . . . . . . . . 46
System Programming Password Protection . . . . . . . . . . . . . . . . . 47
Duplicate Passwords Won’t Lock Out Programming. . . . 47
System Timers, Trunks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Ringing Signal End Detect Timer Name Change. . . . . . . 47
Tandem Trunking / Unsupervised Conference. . . . . . . . . . . . . . . 47
New COS Bit Added For Unsupervised Conference . . . . 47
Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Accessing Voice Mail Simplified. . . . . . . . . . . . . . . . . . . 48

DS1000 Release Notes Table of Contents
iv DS1000 Release Notes
Answering Machine Ports and Caller ID . . . . . . . . . . . . . 48
Disconnecting Conversation Record Simplified. . . . . . . . 48
Personal Answering Machine Emulation Soft Key
Enhancements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
22-Button and 34-Button Display Telephone
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Super Display Telephone Operation. . . . . . . . . . . 49
Handling Personal Answering Machine
Emulation Calls . . . . . . . . . . . . . . . . . . . . . . . . 50
Streamlined Handling Of Voice Mail Transfers To
DND Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
DS1000 02.10.12 Release Notes
New Features in 02.10.12 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
There are no new features in this release.
Enhanced Features in 02.10.12. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Call Coverage Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Guard Timer Implemented . . . . . . . . . . . . . . . . . . . . . . . . 52
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Call Forwarding Cancel Available . . . . . . . . . . . . . . . . . . 52
Status Restored After Reset Or Power Down. . . . . . . . . . 53
Caller ID Logging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
New Default - All Keysets In Caller ID Logging
Group 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Multiple Parties Cannot Place Conference On Hold . . . . 53
Directed Call Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Pickup Of Additional Call Types . . . . . . . . . . . . . . . . . . . 53
Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Soft Keys Reordered. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
22-Button and 34-Button Display Telephone
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Super Display Telephone Operation. . . . . . . . . . . 54
Interactive Soft Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
PREVIOUS and PREV Soft Keys Renamed . . . . . . . . . . 54
Off-Premise Extensions / On-Premise SLT Extensions . . . . . . . . 54
Exclusive Hold Available. . . . . . . . . . . . . . . . . . . . . . . . . 54
Split Enhanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Privacy Release. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Guard Timer Available. . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Station Message Detail Recording . . . . . . . . . . . . . . . . . . . . . . . . 55
Call Duration Independent of System Clock . . . . . . . . . . 55
SMDR Header Printed When Date Changes . . . . . . . . . . 55
Tandem Trunking / Unsupervised Conference. . . . . . . . . . . . . . . 55

DS1000 Release Notes Table of Contents
DS1000 Release Notes v
Using Trunk-To-Trunk Transfer To Set Up A
Tandem Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Time and Date. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Automatic Daylight Savings Time Adjustment Available 56
Software Corrections in 02.10.12 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Attendant Position. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Out Of Range Entries While Scrolling . . . . . . . . . . . . . . . 57
Call Forwarding Off Premise . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Connection Errors When Call Forwarded to DIL. . . . . . . 57
System Reset After Upgrade. . . . . . . . . . . . . . . . . . . . . . . 57
Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Callback Cancel Available . . . . . . . . . . . . . . . . . . . . . . . . 57
Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Internal Guard Timer Modified . . . . . . . . . . . . . . . . . . . . 57
Super Display Does Not Display Caller ID For Call
Picked Up From Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Caller ID Logging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Deleting Personal Record Jumps To End Of List. . . . . . . 58
Central Office Calls, Placing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Trunk Lockup When Access Denied . . . . . . . . . . . . . . . . 58
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Handsfree Conference Interacts With Second Hold
Depression. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Simultaneous Loop Disconnect Commands Processed . . 58
Directory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Volume Control Interaction . . . . . . . . . . . . . . . . . . . . . . . 58
Extension Hunting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
UCD Group Used As Dummy Extension Doesn’t
Activate Call Coverage. . . . . . . . . . . . . . . . . . . . . . . . . . . 58
UCD Overflow To Voice Mail Causes System Reset . . . 59
Headset Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Quickly Pressing Key After Hold Disables Feature. . . . . 59
Interactive Soft Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Display Doesn’t Clear After Exit . . . . . . . . . . . . . . . . . . . 59
Music On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Clearing Entry Resets System. . . . . . . . . . . . . . . . . . . . . . 59
Off-Hook Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Off-Hook Ringing While Using Voice Mail . . . . . . . . . . 59
Off-Premise Extensions / On-Premise SLT Extensions . . . . . . . . 60
Flash On Intercom Call Locks Up Keyset . . . . . . . . . . . . 60
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Cannot Pick Up Call Coverage and Call Queue Key
Calls Ringing External Page. . . . . . . . . . . . . . . . . . . . . . . 60
External Page Relay Activation Causes System Reset. . . 60
Out Of Range Entries When Setting Up Page Relays . . . 60

DS1000 Release Notes Table of Contents
vi DS1000 Release Notes
Update Utility Version 02.01.02. . . . . . . . . . . . . . . . . . . . . . . . . . 60
Default Only Installation Path . . . . . . . . . . . . . . . . . . . . . 60
DS1000 02.10.13/02.11.00 Release Notes
New Features in 02.10.13/02.11.00 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Maintenance release only. There are no new features
in this release.
Enhanced Features in 02.10.13/02.11.00 . . . . . . . . . . . . . . . . . . . . . . . . . 62
Maintenance release only. There are no enhanced features
in this release.
Software Corrections in 02.10.13/02.11.00 . . . . . . . . . . . . . . . . . . . . . . . 63
Call Forwarding Off Premise . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Off Premise Call Forwarding Can Corrupt
System Database. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Hotline. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Hotline Inadvertantly Transfers Trunk . . . . . . . . . . . . . . . 63

DS1000 02.10.09 Release Notes
DS1000 Release Notes 1 ◆ 02.10.09
DS100002.10.09
Release Notes
DS1000 02.10.09 Release Notes
New Features in 02.10.09
New Features in 02.10.09
Auto Redial
Feature Available
Auto Redial periodically redials a busy outside number. If a keyset user places an outside call and
the call recipient is busy, the user can press a soft key to enableAuto Redial. The keyset user
doesn’t have to retry the number, hoping it will go through.
Auto Redial will periodically retry the number up to 15 times.Auto Redial cancels when the called
party rings or answers, or when the extension:
●
Places or answers another outside call.
●
Receives an Intercom voice announcement or answers an Intercom call by lifting the
handset or pressing SPK .
●
Presses SPK to cancel Auto Redial.
●
Presses any other fixed feature key except MIC .
●
Lifts and replaces the handset.
●
Presses the CANCEL soft key (Super Display only).
For your reference, the following table shows the standard call progress tones.
Call Progress Tones
Description Frequencies Rate
Dial tone 350 Hz + 440 Hz Steady
Reorder (Fast Busy) tone 480 Hz + 620 Hz 250 mS on, 250 mS off
(+ 25 mS)

DS1000 02.10.09 Release Notes
New Features in 02.10.09
2 ◆ 02.10.09 DS1000 Release Notes
Programming
0401-Auto Redial Retry Timer
Use the option to set the interval between Auto Redial callout attempts. The default setting is 30
seconds (30).
0401-Auto Redial Busy Timer
This option sets how long the system waits for busy tone when processing an Auto Redial callout
attempt. The interval is measured from the last digit dialed to the receipt of busy tone. If the system
doesn’t receive busy tone within this interval, it assumes that the call went through and cancels
Auto Redial. The default setting is 6 seconds.
Operation
To enable Auto Redial:
1. Place an outside call and receive busy tone + Press AUTO REDIAL (ALND) soft key.
OR
2. Press a line key + Press AUTO REDIAL (ALND) soft key.
The system enables Auto Redial for the last outside call you dialed.
3. At a 22-Button or 34-Button Display, you see:
At a Super Display, you see:
The display shows the interval between callout attempts (e.g., 30 seconds), as well as
how many times redial has occurred (e.g., 1 of 15).
Your SPK key winks on to indicate your phone is in the Auto Redial mode.
4. The system periodically redials the call, up to 15 times, or until you:
● Place or answer another outside call.
● Receive an Intercom voice announcement or answer an Intercom call by lifting the hand-
set or pressing SPK .
Busy tone 480 Hz + 620 Hz 500 mS on, 500 mS off
(+ 50 mS)
Audible ring tone (ring-
back) 440 Hz + 880 Hz 800mS to 1.2 sec on, 2.7 sec to 3.3 sec off
Stutter dial tone 350 Hz + 440 Hz 800 mS to 1.2 sec on,
800mS to 1.2 sec off
Call Progress Tones
Description Frequencies Rate

DS1000 02.10.09 Release Notes
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●
Press SPK to cancel Auto Redial.
●
Lift and replace the handset.
●
Press the CANCEL soft key (Super Display only).
If a Caller ID call rings while Auto Redial is enabled, your display will show the number
and optional name of the incoming caller. However, the ringing does not cancel Auto Redial.
In addition, the Auto Redial display will be restored after the Caller ID call stops ringing.
Call Forwarding Off Premise
Feature Available
Off Premise Call Forwarding allows a keyset user to forward their calls to an off-site location (such
as a cell phone or remote office) if allowed by their Class of Service. Keyset users can stay in touch
by having Off Premise Call Forwarding automatically forward their calls while they are away from
the office. To set up Off Premise Call Forwarding, the user selects the trunk or trunk group over
which the call should route, as well as the number the system should dial. The number dialed can be
from an extension’s Personal Speed Dial bin containing an outside number, or the user can enter an
outside number directly into their Personal Speed Dial bin 720. When a call rings the forwarded
extension, the system selects the specified trunk or group and then outdials the stored number.
Off Premise Call Forwarding reroutes:
●
Intercom calls
●
Transferred calls
●
Direct Inward Lines
●
UTRF (unscreened transfer) calls routed from the Voice Mail Automated Attendant
●
Circular and Terminal Extension Hunting calls
Off Premise Call Forwarding does not reroute:
●
Key Ring calls
●
Calls to a UCD Group master number.
●
Group Ring calls (i.e., calls to a Ring Group master number)
●
UCD Hunting Calls (i.e., calls to a UCD master number)
●
Ringing Call Coverage key calls
You can set up Off Premise Call Forwarding to reroute all calls or just trunk calls. If an extension
with forwarding set for trunk calls only receives a screened Transfer, the initial voice-announce-
ment broadcasts at the extension. When the caller hangs up to complete the transfer, the trunk call
forwards as programmed.
Notes:
●
Telco must provide Loop Disconnect Supervision on the originating trunk (i.e., the trunk
that Off Premise Call Forwarding will reroute).
●
All other Speed Dial programming also applies to Off Premise Call Forwarding.
●
An extension Speed Dial number stored in bin 719 should not be longer than 16 digits. If it is,
the system automatically clears bin 719 when it stores an Off Premise Call Forwarding num-
ber in bin 720.
●
An extension user cannot off premise call forward to a Personal Speed Dial bin that contains
an Intercom number. If the user selects a bin that contains an Intercom number, the system
cancels Off Premise Call Forwarding.
●
Off Premise Call Forwarding is cleared after a system reset or power down.

DS1000 02.10.09 Release Notes
New Features in 02.10.09
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●
If a trunk rings an off-premise forwarded extension and the specified outbound route is busy,
the system reroutes the call to the programmed overflow destination (normally Key Ring).
Intercom callers will hear busy tone if the outbound route is busy, and have the option of dial-
ing 2 for Trunk Queuing or Trunk Callback.
●
Tandem Trunking must be enabled for the originating trunk (i.e., the trunk that Off
Premise Call Forwarding will reroute).
If a screened Transfer is made to an extension with Trunk Only forwarding, and Tan-
dem Trunking is not enabled for the originating trunk, the transferred trunk immediately
goes to Key Ring when the transferring party hangs up.
If a screened Transfer is made to an extension with All Calls forwarding, and Tandem
Trunking is not enabled for the originating trunk, the transferred trunk will stay at the
transferring extension when that party hangs up.
●
Off Premise Call Forwarding is not available at single line telephones.
Off Premise Call Fowarding Example
Call Routes to Emergency Service Number After Hours
A service department dispatcher has Key Ring for trunks 1-4 during the day. The dispatcher
answers calls on those lines and assigns dispatchers accordingly. At night, the calls on trunks 1-4
must automatically route to the technician on call for emergency service. To do this:
1. In 1003-Direct Termination Day , make sure trunks 1-4 are assigned as Key Ring trunks (by
pressing CLEAR).
2. In 1003-Direct Termination Night , terminate trunks 1-4 directly to the dispatcher’s exten-
sion (e.g., extension 300).
3. At the dispatcher’s extension, program a Personal Speed Dial bin for each technician that is
qualified to take emergency calls.
4. At the end of the day, the dispatcher presses their Night (System Mode System) Key (nor-
mally key 11) to put the system in the night mode.
5. After enabling the night mode, the dispatcher implements Off Premise Call Forwarding to
whichever Speed Dial bin represents the technician on call for that evening.
6. Calls ringing trunks 1-4 at night automatically route to the technician on call.
Programming
0101-Off Premise Call Forwarding
Use this option to enable (Y) or disable (N) an extension’s ability to use Off Premise Call Forward-
ing. By default, this option is disabled (N). When disabled, the Off Premise Call Forwarding option
is hidden on the telephone display.
0101-Call Forwarding
Use this option to enable (Y) or disable (N) an extension’s ability to use Call Forwarding. If an
extension cannot use Call Forwarding, they cannot also use Off Premise Call Forwarding. By
default, this option is enabled (Y).
1003-Tandem Trunk
Enable (Y) or disable (N) Tandem Trunking for trunks if Off Premise Call Forwarding should be
able to route incoming trunk calls to an off-premise location. The originating trunk (i.e., the trunk
that Off Premise Call Forwarding will reroute) must have this option enabled. If enabled, the sys-
tem can forward an incoming trunk call over a second trunk to an off-premise number. If disabled,
trunk-to-trunk forwarding cannot occur. This option is not required when the system is forwarding
Intercom calls off-premise. The default for this option is disabled (N).

DS1000 02.10.09 Release Notes
New Features in 02.10.09
DS1000 Release Notes 5 ◆ 02.10.09
When 1003-Tandem Trunking is disabled, the system will immediately route a trunk ringing an
OPX Call Forwarded extension to Key Ring. It will not attempt to reroute the call.
1702-Personal Speed Dial
You can optionally enter Personal Speed Dial numbers from the system program. The Personal
Speed Dial number you enter for Off Premise Call Forwarding must contain a trunk or trunk group
route.You cannot select Intercom Speed Dials for Off Premise Call Forwarding.
1801-Extension Class of Service
Assign Class of Service to extensions.
1802-Speed Dial Block
Assign a Speed Dial block (1-62) to an extension. If the extension does not have a block assigned,
it cannot use Off Premise Call Forwarding. If the extension does not have a Speed Dial block
assigned, the Call Forwarding Off Premise option is not available (i.e., is hidden on the display).
Operation
Note: Also see Call Forwarding in the Enhanced Features section for information on the new Call
Fowarding key. This key significantly simplifies Call Fowarding feature operation.
22-Button and 34-Button Display Telephone Operation
To set up Call Forwarding Off Premise:
1. Press the ICM key and dial *3.
OR
Press PGM +CFWD.You see:
2. Dial 3and skip to step 5.
OR
Press MORE.You see:
3. Press OFFP.
4. You see:
- Press BIN to select a Speed Dial bin as your Off Premise Call Forwarding number.
- Press NUM to store a new Off Premise Call Forwarding number (automatically in bin 720).
- PressVIEW to view the currently enabled Off Premise Call Forwarding number (if any).
5. If you press BIN to store the number in a Speed Dial bin, you see:
- Select the Speed Dial bin (dial 701-720 or press the bin key) you want to use + HOLD to exit.
OR

DS1000 02.10.09 Release Notes
New Features in 02.10.09
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If you press NUM to store a new number (automatically in Speed Dial bin 720), you see:
- Enter the trunk number (e.g., 1 for trunk 1), trunk group number (e.g., 90 for group 0), or ICM
to store Intercom codes + HOLD .
- Following Speed Dial programming methods, enter the number you want to store (up to 16
digits long, including MIC to store a pause and FLASH to store a Flash) + HOLD to exit.
-You cannot enter a name using this option.
- If you already have a number stored in bin 20, you see:
- Press Yes to enter a new number or No to back up to step 4.
OR
If you pressed VIEW to view your currently stored number, you see:
- Press SPK to exit the VIEW mode.
6. You see:
7. Select the Call Forwarding type:
- Dial 2or press ALL to forward all calls.
- Dial 8or pressTRNK to forward just trunk calls.
8. Once returning to idle, your telephone display will show:
- FWD OFP indicates that Off Premise Call Forwarding is enabled, followed by the number.
- If you selected a Speed Dial bin with a stored name, the name will display instead.
To cancel Call Forwarding Off Premise:
1. Press the ICM key and dial *3.
OR
Press CLEAR + PGM +CFWD.You see:
2. Press NONE.
OR
Dial 0.
OR
Press CLEAR.
3. Off Premise Call Forwarding is cancelled.

DS1000 02.10.09 Release Notes
New Features in 02.10.09
DS1000 Release Notes 7◆02.10.09
22-Button Non-Display Telephone Operation
It is strongly recommended that you use a display telephone when setting up Off Premise Call For-
warding. If you don’t have a display telephone, the following procedure explains how you can use a
22-button non-display set to enable Off Premise Call Forwarding.
To set up Call Forwarding Off Premise:
1. Program the number you want Call Forwarding Off Premise to dial into one of your Personal
Speed Dial bins (701-720).
You must do this before proceeding to step 2 below.
For example, the following sequence programs the number 12039265400 with the
name NEC to go out over trunk group 0:
#77 + 701 + HOLD + 90 + HOLD + 12039265400 + HOLD + 62 + 32 + 23 +
HOLD + SPK.
2. Press the ICM key and dial *33.
3. Dial 2and enter the Personal Speed bin number you programmed in step 1 above + HOLD.
4. Select the Call Forwarding type:
- Dial 2or press ALL to forward all calls.
- Dial 8or pressTRNK to forward just trunk calls.
Your DND key flashes.
To cancel Call Forwarding Off Premise:
●Press the ICM key and dial *30.
Your DND key goes out.
Super Display Telephone Operation
To set up Call Forwarding Off Premise:
1. Press the ICM key and dial *3
OR
Press PROGRAM + CALL FWRD.You see:
2. Dial 3or press OFF-PREMISE.You see:
- Press SPEED DIAL BIN to select a Speed Dial bin as your Off Premise Call Forwarding
number.

DS1000 02.10.09 Release Notes
New Features in 02.10.09
8◆02.10.09 DS1000 Release Notes
- Press NUMBER to store a new Off Premise Call Forwarding number (automatically in bin
720).
- PressVIEW to view the currently enabled Off Premise Call Forwarding number (if any).
3. If you press SPEED DIAL BIN to store the number in a Speed Dial bin, you see:
- Select the Speed Dial bin (701-720) you want to use + HOLD to exit.
OR
If you press NUMBER to store a new number (automatically in Speed Dial bin 720), you see:
- Enter the trunk number (e.g., 1 for trunk 1), trunk group number (e.g., 90 for group 0), or
ICM to store Intercom codes + HOLD.
- Following Speed Dial programming methods, enter the number you want to store (up to 16
digits long, including MIC to store a pause and FLASH to store a Flash) + HOLD to exit.
-You cannot enter a name using this option.
- If you already have a number stored in bin 20, you see:
- PressYes to enter a new number or No to back up to step 3.
OR

DS1000 02.10.09 Release Notes
New Features in 02.10.09
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If you pressedVIEW to view your currently stored number, you see:
- Press SPK to exit theVIEW mode.
4. You see:
5. Select the Call Forwarding type:
- Dial 2or press ALL to forward all calls.
- Dial 8or pressTRUNK ONLY to forward just trunk calls.
6. Once returning to idle, your telephone display will show:
- FWD OFP indicates that Off Premise Call Forwarding is enabled, followed by the number.
- If you selected a Speed Dial bin with a stored name, the name will display instead.
To cancel Call Forwarding Off Premise:
1. Press the ICM key and dial *3
OR
Press PROGRAM + CALL FWRD.You see:

DS1000 02.10.09 Release Notes
New Features in 02.10.09
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2. Press NONE.
OR
Dial 0.
OR
Press CLEAR.
3. Off Premise Call Forwarding is cancelled.
Dial Tone Detection
Feature Available
The system can optionally detect precise CO dial tone for automatically dialed trunk calls (such as
Speed Dial and Auto Redial calls). With Dial Tone Detection enabled for a trunk, the system will
monitor the trunk when initially seized for valid dial tone or stutter dial tone. If valid EIA/TIA dial
tone is detected, the system outdials the call on the trunk. If dial tone is not detected within 2 sec-
onds, the system will try the next available trunk in the same trunk group to which the initial trunk
belongs. If another trunk in the group is not available, the user hears busy tone.
If Dial Tone Detection is disabled, the system waits 500mS after trunk seizure and then outdials the
number.
If enabled, Dial Tone Detection applies to the following types of trunk calls:
●Auto Redial (initial trunk seizure)
●Caller ID (callbacks)
●Last Number Redial
●Call Forwarding Off Premise
●Save
●Speed Dial
Dial Tone Detection does not apply to manually dialed trunk calls.
1001-Dialtone Detection
Use this option to enable (Y) or disable (N) Dial Tone Detection for the trunk. The default setting
for this option is disabled (N).
Extension Locking
Feature Available
Use Extension Locking to secure your phone when you leave your office.You may want to do this
if your phone has Toll Restriction and Class of Service options enabled that could be easily abused.
While locked, the restrictions set up in Class of Service 15 and Toll Level 7 are in force at your
extension. When you return, just unlock your extension to return it to normal operation.
You’ll need to program the restrictions in Class of Service 15 and Toll Level 7 separately. See the
Class of Service and Toll Restriction features for more.
Note: Walking Class of Service overrides Extension Locking. For example:
●Extension 301 is permitted by their Class of Service and Toll Restriction to use Paging and
place long distance calls.
● Extension 306 locks their extension.While locked, Class of Service 15 prevents Paging andToll

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Level 7 prevents long distance calls. These features are no longer available at extension 306.
●The extension 301 user goes to extension 306 and implements Walking Class of Service.
●The extension 301 user can then use 306 to make long distance calls and Page (even though
306 was locked to prevent those features).
Programming
0101-Extension Locking
EnterY to enable or N to disable Extension Locking. This option is disabled by default.
1801-Exension Class of Service Assignment
Assign Class of Service to extensions.
1801-Access Level
Be sure the operator’s extension has access level 4 or 5. If not, the operator will not be able to erase
a co-worker’s PIN number and unlock their extension. The access code for extension 300 is fixed at
5. Be sure to program this option for the other operators in a multiple-operator setup.
1807-PIN Code
Use this option to assign a PIN code to an extension. PIN codes are 4 digits long, using 0-9, # and
*. The PIN code is used for both Extension Locking andWalking Class of Service. By default, there
are no PIN codes entered. In addition:
●An extension user can dial ICM + ##6 to enter or change their PIN number.
●
The operator can dial ICM + ##3 to erase a co-worker’s PIN number and unlock their extension.
To enter 1807-PIN Code data:
●When you see PIN CODE?, press HOLD to enter the data entry mode.
●While in the data entry mode:
- Vol Up scrolls right.
- Vol Down scrolls left.
- LND backspaces over (erases) the last entered digit.
- CLEAR + HOLD erases the current entry.
- CHECK restores the previous entry.
- HOLD registers the entry and advances to the next prompt.
- CONF exists the program.
Operation
Locking and Unlocking Your Extension
When using the procedures that follow to enter a PIN number or extension number:
●CLEAR erases your entire entry.
●LND backspaces over (erases) the last digit entered.
To lock your extension:
●Press ICM and dial ##5.
Your DND key winks on while your extension is locked. In addition, you hear pulsating
Intercom dial tone when you press ICM.
To unlock your extension:
1. Press ICM.
You hear pulsating Intercom dial tone.
2. Dial ##5.

DS1000 02.10.09 Release Notes
New Features in 02.10.09
12 ◆02.10.09 DS1000 Release Notes
At a 22- or 34- Button Display telephone, you see:
At a Super Display Telephone, you see:
3. Enter your PIN number + HOLD.