NETGEAR CM1150V User manual

Voice Cable Modem
User Manual
Model CM1150V
July 2018
202-11879-01
350 E. Plumeria Drive
San Jose, CA 95134
USA

Support
Thank you for purchasing this NETGEAR product.
You can visit www.netgear.com/support to register your product, get help, access the latest downloads and user
manuals, and join our community.We recommend that you use only official NETGEAR support resources.
Contact your Internet service provider for technical support.
Trademarks
©NETGEAR, Inc. NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR
trademarks are used for reference purposes only.
Compliance
For regulatory compliance information, visit http://www.netgear.com/about/regulatory. See the regulatory
compliance document before connecting the power supply.
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Voice Cable Modem

Contents
Chapter 1 Hardware Setup
UnpackYour Cable Modem....................................................................................5
Front Panel and LEDs............................................................................................6
Rear Panel.............................................................................................................8
Label......................................................................................................................9
System Requirements............................................................................................9
Install and ActivateYour Cable Modem................................................................10
Set Up the Hardware.......................................................................................10
ActivateYour Internet Service With Xfinity.......................................................12
ConnectYour Cable Modem to a Router After Installation and Activation.......12
Perform a Speed Test......................................................................................13
Chapter 2 MonitorVoiceTelephone Lines
View Voice Status.................................................................................................15
View the MTA Call List.........................................................................................15
View the EMTA Event Log....................................................................................16
Chapter 3 ManageYour Network
Log In to the Cable Modem..................................................................................18
View Cable Modem Initialization..........................................................................18
View Cable Modem Status...................................................................................19
View and Clear Event Logs..................................................................................19
Specify the Cable Connection Starting Frequency..............................................20
Change the admin Password...............................................................................20
Reboot the Cable Modem....................................................................................21
Reset the Cable Modem to Factory Default Settings...........................................21
Use the Reset Button on the Back Panel.............................................................22
Use the Factory Reset Software Button...............................................................22
Chapter 4Troubleshooting
Use the LEDs to Troubleshoot.............................................................................24
Cannot Log In to the Cable Modem.....................................................................25
Troubleshoot the Cable Internet Connection........................................................26
Troubleshoot Voice Connectivity..........................................................................26
Chapter 5 Supplemental Information
Factory Settings...................................................................................................28
Technical Specifications.......................................................................................28
3

1
Hardware Setup
This chapter covers the following topics:
•UnpackYour Cable Modem
•Front Panel and LEDs
•Rear Panel
•Label
•System Requirements
•Install and ActivateYour Cable Modem
For more information about the topics covered in this manual, visit the support website at support.netgear.com.
An uninterruptible power supply (UPS) can be purchased separately for continued service
during power outages. For a list of supported UPS models, visit
netgear.com/support/product/CM1150V.
Note
4

UnpackYour Cable Modem
Your package contains the following items.
Figure 1. Package contents
1. High Speed Cable Modem (Model CM1150V)
2. Phone cable
3. Ethernet cable
4. Power adapter
Hardware Setup
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Voice Cable Modem

Front Panel and LEDs
The cable modem provides status LEDs on the front.
Figure 2. Front panel
You can use the LEDs to verify status and connections.The following table lists and describes each LED
on the cable modem.
Table 1. LED descriptions
DescriptionIconLED
•Solid green. Power is supplied to the cable modem.
•Off. No power is supplied to the cable modem.
•Solid red.Thecable modemis toowarm and might overheat.
For more information about this condition, see Use the LEDs
to Troubleshoot on page 24.
Power
Hardware Setup
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Table 1. LED descriptions (Continued)
•Solid amber. One downstream channel is locked.
•Solid green.Two or more downstream channels are locked.
•Blinking green. The cable modem is scanning for a
downstream channel or the cable modem is in partial service
mode.
•Off. No downstream channel is locked.
Downstream
•Solid amber. One upstream channel is locked.
•Solid green.Two or more upstream channels are locked.
•Blinking amber.The cable modem is scanning for an
upstream channel.
•Blinking green.The cable modem is in partial service mode
or the cable modem is in partial service mode.
•Off. No upstream channel is locked.
Upstream
•Solid green.The cable modem is online.
•Blinking green.The cable modem is synchronizing with the
cable provider’s cable modem termination system (CMTS).
•Off.The cable modem is offline.
Online
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Table 1. LED descriptions (Continued)
•Green. A powered-on device is connected to the Ethernet
port at 1000 Mbps.
•Amber. A powered-on device is connected to the Ethernet
port at 10 Mbps or 100 Mbps.
•Off. No device is connected to the Ethernet port.
•Blinking green or amber.The Ethernet port is processing
traffic.
Ethernet
•Solid green.The Tel 1 or 2 port is online.
•Blinking green.The Tel 1 or 2 port is processing a call or
the phone is off-hook.
•Off.The Tel 1 or 2 port is not in use.
Tel 1 and 2
Rear Panel
The connections and button on the rear panel are shown in the following figure.
Figure 3. Rear panel
Hardware Setup
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Viewed from top to bottom, the back panel contains the following components:
•Reset button.Pressing the Reset button resets your cable modem.If the Reset button is pressed for
at least seven seconds, the Power LED blinks green and your cable modem returns to its factory settings.
•Ethernet ports 1-4. For installation and activation, connect a computer to Ethernet port 1. After you
install your cable modem and activate your Internet service, you can disconnect your computer and
connect a router to Ethernet port 1.
Your cable modem comes with plugs that cover Ethernet ports 2, 3 and 4. For more
information about Ethernet ports 2, 3, and 4, visit
netgear.com/support/product/CM1150V.
Note
•Tel 1 and 2 ports. Connect your phone line to the Tel 1 port.
The Tel 2 port works only for a two-phone-line subscription.Note
•Coaxial cable port. Connect the cable port to a cable wall outlet.
•Power On/Off button.Press the Power On/Off button to provide power to your cable modem.
•DC power connector.Connect the power adapter that came in the product package to the DC power
connector.
Label
The cable modem label shows the login information, MAC address, and serial number.
Figure 4. Cable modem label
System Requirements
You need the following to install your cable modem:
•Compatible operating system:
-Windows 10
-Windows 8
-Windows 7
Hardware Setup
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Voice Cable Modem

-Windows Vista
-Windows XP
-Windows 2000
-Mac OS
-Other operating systems running a TCP/IP network
•Compatible web browser:
-Microsoft Internet Explorer 5.0 or later
-Firefox 2.0 or later
-Safari 1.4 or later
-Google Chrome 11.0 or later
•Xfinity cable broadband Internet service
An uninterruptible power supply (UPS) can be purchased separately for continued service
during power outages. For a list of supported UPS models, visit
netgear.com/support/product/CM1150V.
Note
Install and ActivateYour Cable Modem
The cable modem provides a connection between your cable Internet provider’s network and your computer,
router, or WiFi router.
Set Up the Hardware
Figure 5. Connect your cable modem to a computer
Hardware Setup
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Voice Cable Modem

To set up your cable modem:
1. Collect your Xfinity account information.
Collect your Xfinity account information, such as your account mobile phone number, user name,
password, and account number.
2. Turn off and disconnect existing modems and routers.
If you are replacing a modem that is currently connected in your home, unplug the modem and plug the
new cable modem into the same outlet.
3. Connect a coaxial cable.
Use a coaxial cable to connect the cable port on your cable modem to a cable wall outlet.
Make sure that the cable is tightly connected.
4. (Optional) Connect a phone.
Connect your phone to theTel 1 port on the rear panel of the cable modem using the phone cable.
The Tel 2 port works only for a two-phone-line subscription.Note
5. Connect the power adapter.
Connect the power adapter to your cable modem and plug the power adapter into an electrical outlet.
When the startup is complete, the Power LED lights green.If the Power LED does not light, press the
Power On/Off button.
If the Power LED does not light, make sure that the Power On/Off button is in the On position.
6. Wait for the Online LED to light solid green.
This process might take up to 10 minutes.
When the Online LED lights, your cable modem is not connected to the Internet yet.
You must activate your cable modem with your cable Internet provider.
Note
7. Connect a computer to your cable modem.
Use the Ethernet cable that is provided in the package to connect a computer to Ethernet port 1 on your
cable modem .
8. Activate your Internet service.
For information about how to activate your Internet service, see ActivateYour Internet Service With
Xfinity on page 12.
After you install and activate the cable modem, you can disconnect the computer and
connect a router to the cable modem.For more information, see ConnectYour Cable
Modem to a Router After Installation and Activation on page 12.
Note
9. Dial a number to place a test call.
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Voice Cable Modem

To make calls, you need a voice service subscription with Xfinity.Note
ActivateYour Internet ServiceWith Xfinity
Before you start the self-activation process, collect the following information:
•Personal information associated with your Xfinity account (you need one of the following):
-Mobile phone number
-Xfinity user name and password
•Xfinity account number
•Cable modem model number, which is CM1150V
•Cable modem serial number
•Cable modem MAC address
•Cable modem MTA MAC address
Your cable modem’s serial number and MAC address are on the cable modem label.
If you have Xfinity Voice, ask Xfinity to register the phone lines.Note
To activate your Xfinity Internet service:
1. Close all web browsers.
2. Launch a web browser.
You are redirected to the Xfinity self-activation page.If you are not redirected to the Xfinity self-activation
page, visit xfinity.com/activate.
3. Provide your Xfinity credentials and complete the self-activation process.
This process might take up to 10 minutes, during which the cable modem reboots twice.
If you’re unable to activate your Xfinity Internet service using the self-activation page,
call Xfinity customer service at 1-800-XFINITY (1-800-934-6489).
Note
ConnectYour Cable Modem to a Router After Installation and
Activation
After you install the cable modem and activate your Internet service, you can disconnect the computer and
connect a router to the cable modem.
Hardware Setup
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Voice Cable Modem

To install your cable modem, use Ethernet port 1.Your cable modem comes with
plugs that cover Ethernet ports 2, 3 and 4.These ports can be used to connect a
router that supports Ethernet port aggregation.Your cable modem might not support
Ethernet port aggregation the first time that you set it up.Check netgear.com/support
to find out if your cable modem supports Ethernet port aggregation yet.
Note
Figure 6. Connect your cable modem to a router
To connect your cable modem to a router after installation and activation:
1. Reboot your cable modem by unplugging the power cable from the cable modem and plugging it back
in.
Wait for the Online LED to stop blinking and light solid green.
2. Use an Ethernet cable to connect the Ethernet port on your cable modem to the WAN or Internet port
on the router.
3. Power on your router.
4. Wait until your router is ready.
5. Connect a computer to your router.
For more information about how to set up your router, see the documentation that came with your router.
Perform a SpeedTest
To determine the accurate Internet speed, visit speedtest.xfinity.com/ and perform a speed test.
If your actual speed is lower than your subscribed speed, contact XFINITY.
Hardware Setup
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2
MonitorVoiceTelephone Lines
This chapter includes the following sections:
•View Voice Status
•View the MTA Call List
•View the EMTA Event Log
14

ViewVoice Status
The cable modem functions as a multimedia terminal adaptor (MTA), allowing the cable modem to provide
voice services.You can view some basic MTA voice information.
To view the MTA voice status:
1. Launch a web browser from a computer that is connected to your cable modem.
2. Enter http://192.168.100.1.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The default password is password.The user name and password are
case-sensitive.
The BASIC Home page displays.
4. Select Voice.
The Voice Status page displays the following information:
•MTA Provision Status.This is the current MTA provision state.
•MTA MAC Address.This is the MAC address of the MTA interface.
•MTATelephony Line 1 and Line 2 Status.These are the hook states of line 1 and line 2.
•MTA Line 1 and Line 2 HD Audio Status.These are the MTA HD audio states of line 1 and line
2 during codec negotiation. If the lines are enabled, it means that each line is capable of using the
G.722 codec.
5. To refresh the Voice Status page, click the Refresh button.
View the MTA Call List
You can view the multimedia terminal adapter (MTA) call list for your cable modem.You can also view the
codec used for the last call and some of the previous calls.
To view or refresh the MTA call list:
1. Launch a web browser from a computer that is connected to your cable modem.
2. Enter http://192.168.100.1.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The default password is password.The user name and password are
case-sensitive.
The BASIC Home page displays.
4. Select MTA Call List.
MonitorVoiceTelephone Lines
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The MTA Call List page displays.
5. To see the most recent entries, click the Refresh button.
View the EMTA Event Log
You can view the embedded multimedia terminal adapter (EMTA) event log for your cable modem.
To view the EMTA event log:
1. Launch a web browser from a computer that is connected to your cable modem.
2. Enter http://192.168.100.1.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The default password is password.The user name and password are
case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > EMTA Event Log.
The MTA Event Log page displays the EMTA event log.
5. To refresh the page, click the Refresh button.
MonitorVoiceTelephone Lines
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3
ManageYour Network
After you set up the cable modem, you do not need to log in to the cable modem for normal operation.However,
you can log in to the cable modem to change a very limited number of settings and monitor the cable modem.
This chapter includes the following sections:
•Log In to the Cable Modem
•View Cable Modem Initialization
•View Cable Modem Status
•View and Clear Event Logs
•Specify the Cable Connection Starting Frequency
•Change the admin Password
•Reboot the Cable Modem
•Reset the Cable Modem to Factory Default Settings
17

Log In to the Cable Modem
To log in to the cable modem:
1. Connect a computer to your cable modem.
You can connect a computer to your cable modem using the following methods:
•Connect a computer to your cable modem using an Ethernet connection.
•Connect aWiFi router to your cable modem using an Ethernet connection, and connect a computer
to your router using a WiFi or Ethernet connection.
2. Launch a web browser.
3. Enter http://192.168.100.1.
A login window opens.
4. Enter the admin user name and password.
The user name is admin.The default password is password.The user name and password are
case-sensitive.
The BASIC Home page displays.
View Cable Modem Initialization
You can track the initialization procedure of the cable modem and get details about the downstream and
upstream cable channel.The time is displayed after the cable modem is initialized.
The cable modem automatically goes through the following steps in the provisioning process:
1. Scans and locks the downstream frequency and then ranges the upstream channels.
2. Obtains a WAN address for the cable modem.
3. Connects to the Internet.
To view the status of the cable modem initialization:
1. Launch a web browser from a computer that is connected to your cable modem.
2. Enter http://192.168.100.1.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The default password is password.The user name and password are
case-sensitive.
The BASIC Home page displays.
4. Select Cable Connection.
The Cable Connection page displays.
ManageYour Network
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The Startup Procedure section displays the initialization progress.The page also displays the status of
all downstream and upstream channels. (You must scroll down to view all the channels.) The number
of downstream and upstream channels that are locked depends on the number of channels that your
Internet provider uses.
View Cable Modem Status
To view cable modem status and usage information:
1. Launch a web browser from a computer that is connected to your cable modem.
2. Enter http://192.168.100.1.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The default password is password.The user name and password are
case-sensitive.
The BASIC Home page displays.
4. Click the ADVANCED tab.
The ADVANCED Home page displays information about your cable modem.
View and Clear Event Logs
Event logs capture important cable modem events.
To view and clear the event logs:
1. Launch a web browser from a computer that is connected to your cable modem.
2. Enter http://192.168.100.1.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The default password is password.The user name and password are
case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Administration > Event Log.
The Event Log page displays the following information:
•Time.The time the event was recorded.
•Priority.The severity for this event.
•Description. A description of this event.
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5. To refresh the page, click the Refresh button.
6. To clear the log entries, click the Clear Log button.
Specify the Cable Connection Starting Frequency
The starting frequency is automatically generated.For most Internet connections, you do not need to specify
this information. If you must enter a starting frequency, contact your Internet provider.
To change the starting frequency:
1. Launch a web browser from a computer that is connected to your cable modem.
2. Enter http://192.168.100.1.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The default password is password.The user name and password are
case-sensitive.
The BASIC Home page displays.
4. Select Cable Connection.
The Cable Connection page displays the status of all downstream and upstream channels.
5. In the Starting Frequency field, type a number as instructed by your cable Internet provider.
6. Click the Apply button.
Your settings are saved.
Change the admin Password
You can change the default password that is used to log in to the cable modem with the admin user name.
Be sure to change the password for the user name admin to a secure password.The
ideal password contains no dictionary words from any language and contains
uppercase and lowercase letters, numbers, and symbols.It can be up to 30 characters.
Note
To set the password for the user name admin:
1. Launch a web browser from a computer that is connected to your cable modem.
2. Enter or http://192.168.100.1.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The default password is password.The user name and password are
case-sensitive.
The BASIC Home page displays.
ManageYour Network
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Voice Cable Modem