Nitsuko Digital System DS Service manual

Administrator’s Guide
Digital
System
ONLNadcov.qxd 12/8/97 1:57 PM Page 1

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Contents
●Initializing a New Digital System
●Start-up Programming
●Introduction
●Features
●Programs
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Administrator’s Guide
N1872ADG03
Digital
System
dsadcov 12/1/97 4:30 PM Page 1

This manual has been developed by Nitsuko America. It is intended for the use of its
customers and service personnel, and should be read in its entirety before attempting
to install or program the system. Any comments or suggestions for improving this
manual would be appreciated. Forward your remarks to:
Nitsuko America, Telecom Division
4 Forest Parkway
Shelton, CT 06484
Attention: Manager, Technical Publications
Nothing contained in this manual shall be deemed to be, and this manual does not
constitute, a warranty of, or representation with respect to, any of the equipment
covered. This manual is subject to change without notice and Nitsuko America has
no obligation to provide any updates or corrections to this manual. Further, Nitsuko
America also reserves the right, without prior notice, to make changes in equipment
design or components as it deems appropriate. No representation is made that this
manual is complete or accurate in all respects and Nitsuko America shall not be liable
for any errors or omissions. In no event shall Nitsuko America be liable for any
incidental or consequential damages in connection with the use of this manual. This
document contains proprietary information that is protected by copyright. All rights
are reserved. No part of this document may be photocopied or reproduced without
prior written consent of Nitsuko America.
©1994 by Nitsuko America. All Rights Reserved.
Printed in U.S.A.

Initializing a New DIGITAL SYSTEM
You must initialize your system (i.e., run Program 20) before using it for the first time.
Initialization automatically enables the factory-installed Default Programming.
CAUTION: Initialization erases all the system programming
and replaces it with the factory-installed default settings.
To initialize your system (run Program 20):
1. Install a display keyset at extension 300 (port 00).
2. Enter the programming mode.
•
Without lifting the handset, dial #775312#.
3. Press key 20 to select Program 20,
System Initialization .
4. Dial 9 (for yes).
This begins initialization. All calls in progress will
be dropped. Wait 30 seconds before programming.
ABC DEF
GHI JKL MNO
PRS TUV WXY
DIAL
LAST
VOL
UP
SAVE
VOL
DN
FTR
PGM
4
5
11 12 13 14 15 16
MIC/DNDCONFHOLD ICM MSG HF
9
10
ABC DEF
GHI JKL MNO
PRS TUV WXY
DIAL
LAST
VOL
UP
SAVE
VOL
DN
FTR
PGM
FRI 08/18 03:34P
1
2
3
4
5
11 12 13 14 15 16
MIC/DNDCONFHOLD ICM MSG HF
6
7
8
9
10
ABC
DEF
JKL
PRS PRS
PGM PGM
ABC
DEF
GHI
JKL
MNO
PRS
TUV
WXY
DIAL
LAST
VOL
UP
SAVE
VOL
DN
FTR
PGM

Start-up Programming
Using the following table, you can quickly:
•
Customize the programmable keys for each extension user
•
Change the way calls ring system telephones
•
Set up Voice Mail (if installed)
•
Program Speed Dial numbers for extension users
When you first initialize, your system starts up with all keysets, Electronic Single Line
telephones and DSS Consoles functioning. Each extension user can place and answer
calls on all installed lines. In addition, outside calls flash the line keys and ring at
extensions 300, 302 and 303. All other extensions flash for outside calls but do not ring.
❶Customize an extension’s programmable keys to meet the
user’s needs. For 16-button keysets in an 8-line system, keys 1-8 are
line keys and keys 9-16 are undefined. In a 16-line system, keys 1-16 are
line keys. Turn to Programmable Keys on page 151 and Program 17 on
page 250 to find out more.
For example, use Program 17 to assign an extension’s keys for Park Orbits
(PO + Park Orbit 60-69 + #) or Voice Mail Record (RK + #).
❷Set the ringing for the outside lines at each phone. Review
Outside Calls (Answering) on page 132, then go to Program 18 (II) on
page 263 to set ringing for extensions (RA or DRA + # + Line key + Y or
N + #). You can change an extension’s Access Level in Program 15 (page
244) and allow the user to set the ringing options themselves.
❸Set up Voice Mail. If your system has Voice Mail (see page 185), you’ll
need to set up the following programs:
Program 14
(page 239) Assign circuit type 51 (CIRCUIT TYPE = 51) to each Voice Mail port.
Program 18 (I)
(page 256) Assign the Voice Mail feature to each Voice Mail port (VX + # + Y + #)
Program 19
(page 272) Program the Voice Mail ports into a UCD hunt group.
Program 3
(page 205) Indicate that Voice Mail is installed and select a master extension number (VOICE MAIL = Y + N + # then VX
MSTR EXT = Master extension + #)
Program 12
(page 234) Directly terminate each line the Automated Attendant should answer (DTD or DTN + # + Master extension + #)
❹Program System and Personal Speed Dial (see page 162).
Use Program 18 (II) (page 263) to enter Personal and System Speed Dial
numbers. User-Programmable Features let co-workers store their own
Personal numbers. If you have an extension installed at 303, use Program
18 (I) (page 256) to assign it a Speed Dial block. Otherwise, the extension
has no Personal Speed Dial.

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
How To Use This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
How to Use Part I . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
How to Use Part II (Customizing the System) . . . . . . . . . . . . . . . . 3
General Programming Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Using Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
The Type of Phone You Have . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Using a Programmable Key with Three Functions . . . . . . . . . . . . 6
If Your Phone Has an Alphanumeric Display. . . . . . . . . . . . . . . . . 7
Your Phone’s Key Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Using Handsfree Instead of the Handset . . . . . . . . . . . . . . . . . . . . 7
Dialing Codes to Use Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
If You Have a DSS Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Customize with User-Programmable Features. . . . . . . . . . . . . . . . 8
Charts and Illustrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
The System Number (Dialing) Plan . . . . . . . . . . . . . . . . . . . . . . . 12
User-Programmable Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Flash Rates for Keysets with Dual Color (Red and Green) LEDs 14
Flash Rates for Keysets with Single Color (Red) LEDs . . . . . . . 15
Multibutton Telephone Key Layout . . . . . . . . . . . . . . . . . . . . . . . 16
Electronic Single Line (ESL) Key Callouts . . . . . . . . . . . . . . . . . 17
DSS Console Key Layout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
About Related Documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Features A – H . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Account Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Alphanumeric Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Alternate Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Analog Station Interface and Dual OPX/ASI Module . . . . . . . . . . . . . . . . . . 31
Analog Station Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Dual OPX/ASI Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Automatic Call Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Supervisor Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Supervisor’s DSS Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
ACD Announcements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Automatic Ringdown. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Automatic Route Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Call Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Dialing Translation (Special Dialing Instructions) . . . . . . . . . . . 40
Time of Day Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Hierarchical Class of Service Control . . . . . . . . . . . . . . . . . . . . . 40
Forced Authorization Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Separate Routing for Operator Assisted, International and Equal
Access Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Independently Programmed Restriction for Exchanges 976
and 555 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Background Music. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Battery Backup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Table of Contents
i

Call Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Call Forwarding, Off-Premise. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Call Forwarding System Cancel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Call Intercept. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Call Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Caller ID Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Hardware Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Camp-On (Call Waiting). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Centrex/PBX Feature Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Class of Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Delayed Ringing Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Dialing Number Preview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Direct Inward Lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Direct Station Selection, DSS Console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Direct Station Selection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Directed Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Directory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Door Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Relay Box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
DP and DTMF Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Pulse to Tone Conversion. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Equal Access Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Extended Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Extension Hunting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Circular Hunting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Terminal Hunting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Uniform Call Distribution (UCD) . . . . . . . . . . . . . . . . . . . . . . . . . 82
External Alerting Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Flexible Numbering Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Forced Line Disconnect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Group Call Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Group Listen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Group Ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Handsfree, Automatic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Hold, Automatic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Hold, Exclusive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Hold, Regular . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Hotline. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Features I – Z . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Intrusion (Barge-In). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Table of Contents
ii DIGITAL SYSTEM Administrator’s Guide

Line Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Maintenance Utilities and Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Meet-Me Conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Message Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Message Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Microphone Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Microphone On/Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Multiple Attendants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Music On Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Night Answer (Off-Hours Ringing). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Night Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Non-Blocking Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Off-Hook Signaling/Whisper Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Whisper Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Off-Hook Ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Operator Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Caller Dialing Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Simultaneous Call Answering. . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Programmable OPA Messages . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Automatic Attendant Overflow . . . . . . . . . . . . . . . . . . . . . . . . . 129
Other Common Carriers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Outside Calls, Answering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Outside Calls, Placing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Using a Line Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Using Prime Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Using Line Dial-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Using Direct Line (Trunk) Access . . . . . . . . . . . . . . . . . . . . . . . 134
Using Direct Line Group Access . . . . . . . . . . . . . . . . . . . . . . . . 134
Using PBX/Centrex Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Internal Zone Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
External Zone Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Peripheral Control Unit (PCU) Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Personal Greeting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Power Failure Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Private Lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Programmable Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Line Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Park Orbit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
One-Touch Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Loop Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Loop Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Pickup Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Call Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Page Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
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Automatic Call Timer or Manual Call Timer . . . . . . . . . . . . . . . 151
Record Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Removing Lines and Extensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Ringing Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Ringing Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Ringing Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Distinctive Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Save . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Selectable Display Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Silent Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
One-Touch Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Storing a Pause, Flash or Delay . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Split . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Station Call Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Station Message Detail Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
System Timers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Telemarketing Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Tenant Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Toll Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Tone Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Traffic Management Reporting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Unsupervised Conference (Tandem Calls) . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Voice Mail/Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Call Forward to Voice Mail (Mailbox Call Forward) . . . . . . . . . 185
Mailbox Message Waiting (Leaving a Voice Message). . . . . . . . 185
Message View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Transfer to Voice Mail (Mailbox Transfer) . . . . . . . . . . . . . . . . . 185
Conversation Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Personal Answering Machine Emulation. . . . . . . . . . . . . . . . . . . 185
Voice Module Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Voice Prompting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Volume Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Walking Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Programming System Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Program 1: Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
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Only Intercom Calls at Night . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Off-Premise Call Forward. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Break-In (Intrusion) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Camp-On to Busy Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Internal Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Toll Restriction Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Only Local Calls (Day or Night) . . . . . . . . . . . . . . . . . . . . . . . . 198
Only Local Calls at Night . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Extended Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Callback (Line Queuing) Priority . . . . . . . . . . . . . . . . . . . . . . . 199
Direct Trunk Access and Camp-On to Busy Line . . . . . . . . . . . 199
Initiate All Call Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Access Page Zones 1-3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Silent Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
No Flash for Single Line and ACD Supervisor = Y . . . . . . . . . 199
Single Ring for ASI Calls or Only CO Calls Call Forward to
Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Program 2: Intercom Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
Call Waiting (Camp-On) Tones . . . . . . . . . . . . . . . . . . . . . . . . . 202
Handsfree Reply on Intercom Calls . . . . . . . . . . . . . . . . . . . . . . 202
Voice-Announced Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . 202
Automatic Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
Program 3: System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Number of Operators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Operator Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Number of Digits in a System Speed Dial Code . . . . . . . . . . . . 205
Side Tone Test Digit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Voice Mail Installed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Voice Mail Master Extension Number . . . . . . . . . . . . . . . . . . . 206
Enable Dial-Out of # in a Speed Dial Number . . . . . . . . . . . . . 206
Dial 1 Before Area Code (NPA) Calls . . . . . . . . . . . . . . . . . . . . 206
Walking Class of Service Security Code . . . . . . . . . . . . . . . . . . 206
Play MOH for Transferred Calls . . . . . . . . . . . . . . . . . . . . . . . . 206
Baud Rate of Auxiliary Module’s Port. . . . . . . . . . . . . . . . . . . . 206
Program 4: System Timers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
(01) Park Orbit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
(02) Hold Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
(03) Camp-On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
(04) Line Response . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
(05) Modem Reserve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
(06) Number of Rings Before Recall . . . . . . . . . . . . . . . . . . . . . 210
(07) Number of Delayed Rings . . . . . . . . . . . . . . . . . . . . . . . . . 211
(08) Flash Response . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
(09) Dial Tone Detect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
(10) Make . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
(11) Break . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
(12) Interdigit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Program 5: PBX Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Program 6: Toll Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
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Active Dialpad (Continuous Dialing) . . . . . . . . . . . . . . . . . . . . . 216
Special N11 Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
0 + Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
International Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Equal Access Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
1 + NNX Dialing with Allow/Deny Tables . . . . . . . . . . . . . . . . . 217
NNX Dialing with Allow/Deny Tables . . . . . . . . . . . . . . . . . . . . 217
NPA Dialing with Allow/Deny Tables . . . . . . . . . . . . . . . . . . . . 218
6-Digit Analysis with Allow/Deny Tables . . . . . . . . . . . . . . . . . 218
Program 7: Music and Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Enable Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Enable Music on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
External Page Zone 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Audible Ring Over External All Call Page . . . . . . . . . . . . . . . . . 223
External Page Zone 2 (only if Expansion CEU #1 is installed) . 224
BGM to All External Page Zones . . . . . . . . . . . . . . . . . . . . . . . . 224
Interrupted Ring Relays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Paging and Music Gain (Volume) Over External Speakers . . . . 224
Relay 01 Owner (for the Main CEU only) . . . . . . . . . . . . . . . . . 224
Relay 02 Owner (for Expansion CEU #1 only) . . . . . . . . . . . . . 224
Program 8: Display Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Programming Line Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
Program 10: Line Port Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
Line Circuit Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
Line Gain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
PBX Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
Side Tone Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
Line Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
Program 11: Line Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
Program 12: Line Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Call Pickup Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Toll Restrict . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Direct Termination (Day) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Direct Termination (Night) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Programming Extension Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Program 14: Extension Port Char. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Extension Numbering Plan for Ports 00-47 . . . . . . . . . . . . . . . . 239
Circuit Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
DSS Owner Extension (For DSS Consoles Only) . . . . . . . . . . . 241
DSS Block Number (For DSS Consoles Only) . . . . . . . . . . . . . 241
Extension Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
Program 15: Access Level. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
Program 16: Line & Group Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
Program 17: Key Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
Undefined Key (UK) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
Line Key (LK) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
Loop Switch (LS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
Loop Group (LG) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
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Park Orbit (PO) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
One-Touch Speed Dial Key (SD) . . . . . . . . . . . . . . . . . . . . . . . 251
Hotline (HL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Group Pickup (GP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Call Coverage (CCK) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Page Zone (PO) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Automatic Call Timer (CTA) . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Manual Call Timer (CTM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
Record Key (RK) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
Data Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
Program 18: Extension Features (I). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
Do Not Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
Class of Service (COS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
Ring Group Member (RG) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
Call Pickup Group Member (CPG) . . . . . . . . . . . . . . . . . . . . . . 256
Privacy Release Group Member (PRG) . . . . . . . . . . . . . . . . . . . 257
Off-Hook Ringing (OHR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
DSS/BLF Lamps (BLF) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
Line Dial-Up (LDU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
Page Zone Member (PZ). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
Extension’s (Station’s) Operator (SO) . . . . . . . . . . . . . . . . . . . . 257
Speed Dial Block (SDB) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
Voice Mail (VX) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
Dataset (DS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
Door Box (receive chimes) (DB) . . . . . . . . . . . . . . . . . . . . . . . . 258
Program 18: Extension Features (II) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
Day/Night Ringing Assignments (RA) . . . . . . . . . . . . . . . . . . . 263
Night Ringing (NR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
Delayed Ring Assignment (DRA) . . . . . . . . . . . . . . . . . . . . . . . 263
Prime Line Assignment (PLA) . . . . . . . . . . . . . . . . . . . . . . . . . . 264
Ringing Line Preference (RLP) . . . . . . . . . . . . . . . . . . . . . . . . . 264
Direct Station Selection (DSS). . . . . . . . . . . . . . . . . . . . . . . . . . 264
Hotline Key Assignments (DSS) . . . . . . . . . . . . . . . . . . . . . . . . 264
Headset Installed (HS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
Incoming Voice-Announced Call (VA). . . . . . . . . . . . . . . . . . . . 264
Voice Page (VP) Thru Speaker . . . . . . . . . . . . . . . . . . . . . . . . . 264
Whisper Page (VO). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
Speed Dial (SD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
Program 19: Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
Circular Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
Terminal Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
ACD and UCD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
Initializing the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279
Program 20 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279
Table of Contents
vii

- For your notes -
Table of Contents
viii DIGITAL SYSTEM Administrator’s Guide

Introduction
How To UseThis Guide
The DIGITAL SYSTEM Administrator’s Guide is in two parts:
•Part I: DIGITAL SYSTEM Features
•Part II: DIGITAL SYSTEM Programs
The number plan used in this manual assumes that your system does
not have an AUX Module installed. For example, extension numbers are
presented as 300-347. To find out more about your system’s number plan, and how
it changes when you install an AUX Module, review the chart on page 12.
Part I: DIGITAL SYSTEM Features
Use Part I to learn about the DIGITAL SYSTEM features. Part I describes each
feature, its operating instructions and programming requirements. The features are
arranged in alphabetical order for easy reference.
Each feature in Part I contains the following:
•An Application/Benefit in the leading paragraph. For example, the benefit for
Park looks like this:
•A Description of the feature.
•The Initial Configuration describing how the feature was programmed at the
factory.
•Using the Feature, which tells you how to operate the feature.
•Understanding Related Programming listing the programs you would use to
customize the feature.
How to Use Part I
To use Part I of this guide:
1. Read about a feature.
2. Check its Initial Configuration.
3. If the initial configuration meets your needs, you don’t have to do any additional
programming for that feature.
OR
If the initial configuration does not meet your needs, check the required pro-
grams under the heading Understanding Related Programming and find them
in Part II.
Part II: DIGITAL SYSTEM Programs
Part II contains the programs you use to customize the features. This part describes
each program and its data codes. Part II also shows you how to enter those data codes
into system memory from a programming extension.
✆Be sure a call gets sent to a person even when you don’t know
what part of the building they are in.
How To Use This Guide
Introduction 1

The programs are arranged in numerical order (1-20), and divided into four
categories. The first three categories are system, line, and extension programs. The
fourth category contains only Program 20. Program 20 resets (initializes) the
system.
IMPORTANT
When you program the system for the first time, run Program 20 before any
others. Program 20 initializes your system. It ensures that the initial values
are installed in Programs 1-19. Failure to run Program 20 as described may
result in erratic system operation.
Each DIGITAL SYSTEM program (1-20) in Part II includes:
•A Description of its programmable options.
•A Feature Reference for each programmable option under the heading FOR
FEATURE INFORMATION. Here you’ll find the DIGITAL SYSTEM feature in
Part I that is related to a programmable option.
•The Initial Configuration in the leading paragraph. For example, the initial con-
figuration for Program 2 looks like this:
A Ymeans Yes or Enabled, and an Nmeans No or Disabled.
•Filling Out the Program Record Form, which lists the data codes for each pro-
grammable option and shows you how to enter them on the Program Record
Form (P/N N1872PRF03).
•Entering Data into Memory, which provides step-by-step instructions for enter-
ing the data codes into memory.
•Understanding Related Programming listing the related DIGITAL SYSTEM
programs.
✆Program 2 is initially set as follows:
•Call Waiting (Camp-On)Tones = Y
•Handsfree Reply on Intercom Calls = Y
•Voice-Announced Intercom Calls = Y
•Automatic Handsfree = Y
How To Use This Guide
2 DIGITAL SYSTEM Administrator’s Guide

How to Use Part II (Customizing the System)
After you read about a feature in Part I and determine you need to customize it by
using its related programs:
1. Read about a program in Part II. If you are programming the system for the first
time, check the initial configuration. Make sure you need to change it.
2. Go to the heading, Filling Out the Program Record Form. Enter the required
data codes on the Program Record Form.
3. Repeat steps 1-2 for each program a feature requires, and for all features you
must customize.
4. Connect a Display Phone to port 00 (extension 300). You can also program the
system from an extension that has program access level 04 (see Program 15).
5. Do the following (described in the box) if you are programming the system for
the first time. Otherwise, go to step 6.
IMPORTANT
When you program the system for the first time, run Program 20 before any
others. Program 20 initializes your system. It ensures that the initial values
are installed in Programs 1-19. Failure to run Program 20 as described may
result in erratic system operation.
6. Use the instructions on the Program Record Form to enter the data codes into
memory from extension 300. You can also use the instructions provided with the
program (see the heading Entering Data into Memory).
How To Use This Guide
Introduction 3

GeneralP rogrammingTips
Each program has specific instructions on how to enter its data codes into memory.
There are, however, four basic steps to using any program. Once you become
familiar with them, you will not need to continually refer to the specific
programming instructions.
Using a Program
To use a program:
1. Enter the program mode from extension 300 or any ex-
tension that has program access level 04.
-You must use a Display Phone.
2. Enter a program.
3. Enter the data codes using the dial pad, erase any mis-
takes you make, and move through the program’s fea-
ture options.
4. Save and Exit.
Entering the Program Mode:
To enter the program
mode:
Use the Display Phone at extension 300 (or an extension
with program access level 04 [see Program 15]).
1. Do not lift the handset.
2. Press #.
3. Dial SP.
-The code SP stands for "System Program" and is
77 on the dial pad.
4. Dial 5312.
-The code 5312 is the DIGITAL SYSTEM’s
password.
5. Press #.
- If you leave the system in the program mode too
long without pressing a key or dialing a code, two
things happen: you’ll hear reorder (fast busy) tone
and the system will automatically exit the program
mode.
Entering a Program
To enter a program after
you enter the program
mode:
1. Press the program’s key.
-Programmable keys 1-16, the HOLD, CONF,
MIC/DND and ICM keys give you access to programs
1-20, respectively. Keys 1-5 are on the left, keys 6-10
are on the right, keys 11-16 are right under the
dialpad. The HOLD (Program 17), CONF
(Program 18), MIC/DND (Program 19), and ICM
keys (Program 20) are in the last row of keys.
General Programming Tips
4 DIGITAL SYSTEM Administrator’s Guide