Nitsuko ONYX Owner's manual

ONYX
TM
Multibutton Feature
Handbook
ol-cov.qxd 8/13/96 9:32 AM Page 1

●In Edit ➮Preferences ➮General, set the following:
–Default Magnification = Fit Width
–Display Splash Screen at Startup = Disabled (box not checked)
–Display Open Dialog Box at Startup = Disabled (box not checked)
●For easiest reading on-screen, select View ➮Fit Width (or Ctrl K). This option
is automatically enabled if you set the
Default Magnification in General
Preferences as described above.
●To return to the opening screen at any time, press Home.
To scroll up or down on a page, press PageDown or PageUp.
To navigate between pages, press –> or <–.
●To increase the speed with which your Acrobat files load, try one of the following:
– In Windows 3.1, add
ACROREAD.EXE to your Startup Group (with the Run
Minimized box checked).
– In Windows 95, add
ACROREAD.EXE to the Windows\Start
Menu\Programs\StartUp folder (with Run Minimized selected).
You’ll have to maximize the first Acrobat file you run.
acrotips.qxd 8/27/96 11:51 PM Page 1

●Provides on-line viewing and printing.
●Extensive search and navigation capabilities.
●Ensures more timely turnaround of documents.
●When we provide an Acrobat manual with a product (e.g., Nitsuko TAPI Driver),
you are assured of having the most up-to-date manual available.
●With the installation of a PC fax/modem, it makes faxing of any brochure, user
guide, proposal or manual quick and easy.
●Acrobat Reader programs for Macintosh, DOS and UNIX platforms also can be
provided, if required.
●For Technical Support for the Acrobat Reader, contact:
Adobe Systems, Inc.
1585 Charleston Road
P.O. Box 7900
Mountain View, CA 94039-7900
Telephone Number: 415-961-4400
Adobe FaxY1 (technical/product information by fax): 206-628-5737
Adobe Electronic Bulletin Board (on-line information): 206-623-6984
URL: http://www.adobe.com
●To return to the opening screen, press the HOME key.
about.qxd 8/9/96 3:30 PM Page 1

Table of Contents
Your system may restrict you from using some of the features listed in
this handbook. Ask your communications manager which features you
can use. Then, check in the box next to the feature’s name. Also, if your
system does not use the standard numbering plan, feature access codes
may be different than described.
UsingYourTelephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
The type of phone you have . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Using a programmable key with three functions . . . . . . . . . . . . . 1
If your phone has an alphanumeric display . . . . . . . . . . . . . . . . . 2
Your phone’s key lights . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Using Handsfree instead of the handset . . . . . . . . . . . . . . . . . . . . 3
Dialing codes to use features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
If you have a DSS Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Customize with user-programmable features . . .. . . . . . . . . . . . . 4
Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Outside Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Intercom Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Alarm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Alternate Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
AutomaticAnswer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Automatic Call Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Call Forward System Cancel. . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Call Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
N1850MFH04
ONYX Multibutton Feature
Handbook
i

Caller ID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Camp-On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Conference, Unsupervised . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Dialing Number Preview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Direct Station Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Directed Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Directory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Display Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Do Not Disturb. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Door Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Dual LineAppearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Flash. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Forced Line Disconnect. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Group Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Group Listen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Group Ring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Headset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Intrusion (Barge-In) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Last Number Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Line Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Meet-Me Conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Message Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Microphone Mute. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Multiple Directory Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
NightAnswer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Off-Hook Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Operator Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Page, Auto . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Page, Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Park. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Personal Greeting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Prime Line Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Privacy Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Removing Lines and Extensions . . . . . . . . . . . . . . . . . . . . . . . . . 58
Reverse Voice Over . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
N1850MFH04
ONYX Multibutton Feature
Handbook
ii

Ringing Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Save. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Selectable Display Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Speed Dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Split . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Station Call Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Telemarketing Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Time and Date. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Voice Prompting Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Volume Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Walking Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Charts and Illustrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
N1850MFH04
ONYX Multibutton Feature
Handbook
iii

N1850MFH04
ONYX Multibutton Feature
Handbook
iv

ON Y XM ul tib ut ton Fe a tu re Ha nd bo ok
UsingYourTelephone
The type of phone you have . . .
You have either a 30-button or a
10-button telephone. The phones
are identical except in the number
of programmable keys. The
30-button telephone has 24
programmable keys; the 10-button
telephone has four.
Your phone also has keys that give
you one-button access to certain
features. For example, to place or
answer a Message Waiting, just
press MSG. Or, press DND to quickly put your phone in Do Not Disturb.
For an illustration of all the keys on your phone and what they do, turn to
page 81 at the back of this guide.
Using a programmable key with three functions . . .
Each of your programmable keys
may have up to three functions. A
single key can be a line, Speed Dial
and Direct Station Selection (DSS)
key. When you just press the key,
you get its first level function (e.g.,
line key). When you press
INTERCOM, the key
automatically turns into a DSS key.
Press DIAL, and the key becomes
a Speed Dial key.
Your communications manager can tell you the functions of your
programmable keys.
N1850MFH04
ONYX Multibutton Feature
Handbook
DIAL
INTERCOM
DSS
(keys 1-15)
Speed Dial
(keys 1-20)
Feature
(keys 1-24)
1

If your phone has an alphanumeric display . . .
Your telephone’s Alphanumeric
Display helps you use features and
tells you about your calls. For
example, a ringing outside line
may show you the number of the
caller before you answer. You can
also adjust the brightness of your
display. To find out how, turn to
page 34.
Your phone’s key lights . . . The lights in your phone’s keys
help you use the features. The way
they flash tells you about your call.
Depending on the model of your
phone, your key lights can be red
or both red and green. To find out
more about your key lights, turn to
pages 79 and 80 in the charts
section at the back of this guide.
N1850MFH04
ONYX Multibutton Feature
Handbook
[phone]
HOLD DND
MIC
INTERCOM CONF MSG
HF
INCOMING CALL
MESSAG
E
WAITING
MICROPHONE
MUTE
2

Using Handsfree instead of the handset . . .
Your telephone may have a
Speakerphone for Handsfree
operation. This means you can
place and answer calls just by
pressing HF. If your phone has
Automatic Handsfree, you can
press a line key for a Handsfree
call without first pressing HF.
With Monitor, you can press HF to
place a call but must lift the
handset to talk or answer. Turn to
page 7 for more on using the
Handsfree options.
Dialing codes to use features . . .
You can call co-workers, place
outside calls and use many features
by dialing feature access codes.
Often, the code you dial is the first
letter in the feature’s name. For
example, dial Cto leave a
Callback on a busy co-worker’s
phone. To find out the codes to dial
for outside lines and co-workers,
turn to the chart on page 78.
N1850MFH04
ONYX Multibutton Feature
Handbook
AB DEF
GHI JKL MNO
DIAL
LAST
VOL
UP
A
L
L
BA
C
K
C
123
456
789
0
*
#
ABC
DEF
GHI
JKL
MNO
PRS
TUV
WXY
DIAL
LAST
VOL
UP
SAVE
VOL
DN
FTR
PGM
3

If you have a DSS Console . . .
You may have a DSS Console next
to your phone. When you first use
your DSS Console, many of the
keys are programmed for you. By
just pressing a key, you can easily
call (Hotline) co-workers, Park
calls or use Page. For an
illustration of the initial layout of
your DSS Console, turn to pages
82 and 83. To find out more on
what your DSS Console can do,
talk to your communications
manager.
Customize with user-programmable features . . .
If your system is a VS, you can
customize selected features from
your phone. For an easy-to-use
chart that shows your customizing
options, turn to page 86 in the
charts section at the back of this
book. Ask your communications
manager if you have an access
level that allows user-programming.
The symbol

in this guide marks
all user-programmable features.
N1850MFH04
ONYX Multibutton Feature
Handbook
ALL CALL
PAGE
PARK ORBIT 60
EF
D
P S
R
PR
S
Head Set
Night Ring
Speed Dial
PR S
M O N
G I
H
4

.QRZZKHQWRXVH\RXUIHDWXUHV
Look up what you want to do Then turn to page
+
&DOOLQJDFRZRUNHU
Intercom Calls.............................. 9
Paging.........................................52
Door Box....................................35
Multiple Directory Number.......47
2XWVLGHFDOOV
Placing and Answering ................ 7
Prime Line Selection..................57
Ringing Line Preference ............ 59
Account Codes...........................14
Dialing Number Preview ...........30
Call Timer ..................................24
Flash...........................................37
+DQGOLQJDQGUHURXWLQJ
\RXUFDOOV
Handsfree ..................................... 7
Hold............................................11
Split ............................................ 68
Transfer ......................................12
Park.............................................54
Call Forwarding .........................21
Selectable Display Messages.....60
Volume Controls ........................76
:KHQ\RXUFDOOFDQªWJRWKURXJK
Camp-On....................................28
Off-Hook Signaling....................49
Callback......................................26
Line Callback.............................43
Message Waiting........................45
Voice Mail .................................. 71
Voice Over..................................49
Reverse Voice Over....................58
Intrusion .....................................42
7KHSRZHURIGLJLWDOYRLFH
SURFHVVLQJ
Personal Greeting.......................56
Operator Assistance ...................50
Auto Page...................................52
Voice Prompting Messages........74
N1850MFH04
ONYX Multibutton Feature
Handbook
5

.QRZZKHQWRXVH\RXUIHDWXUHV
Look up what you want to do Then turn to page
+
3ODFLQJFDOOVTXLFNO\
Speed Dial.................................. 62
Last Number Redial................... 43
Save............................................ 60
Directory Dialing ....................... 33
:KHQ\RXZRUNLQJURXSV
Privacy Groups........................... 57
Group Call Pickup ..................... 38
Group Ring................................. 39
Directed Call Pickup.................. 32
,I\RXQHHGSULYDF\
Do Not Disturb........................... 35
Microphone Mute ...................... 46
Headset....................................... 40
Background Music..................... 20
+DYHDWHOHSKRQHPHHWLQJ
Conference................................. 29
Unsupervised Conference.......... 30
Group Listen .............................. 39
Meet Me Conference.................. 44
6WUHDPOLQLQJ\RXUWHOHSKRQH
Hotline........................................ 41
Direct Station Selection ............. 31
Station Call Coverage ................ 68
$GYDQFHGFDOOSURFHVVLQJ
Automatic Call Distribution....... 17
Caller ID..................................... 27
Telemarketing Dial..................... 70
Dual Line Appearance................ 36
Walking Class of Service........... 77
)HDWXUHVMXVWIRUDWWHQGDQWV
Alarm ......................................... 15
Alternate Attendant.................... 16
Automatic Answer ..................... 17
Monitor....................................... 47
Night Answer ............................. 48
Removing Lines and Ext............ 58
Forced Line Disconnect............. 37
Time and Date............................ 70
Call Forward System Cancel .....24
N1850MFH04
ONYX Multibutton Feature
Handbook
6

Basics
Handsfree
Handsfree lets you place or answer calls without lifting the handset.
When you see the instruction, "Lift Handset," you can press HF instead.
•
If DND/MIC lights when you press HF, your phone has Monitor, not
Handsfree. You can listen to your call, but you must lift the handset
to speak.
•
If your phone has Automatic Handsfree, you can press a key without
first pressing HF.
•
If you are an attendant, you do not have Handsfree.
7RWDON+DQGVIUHH
1. Speak toward phone.
7RKDQJXSD+DQGVIUHHFDOO
1. Press HF.
7RFKDQJHDKDQGVHWFDOO
LQWRD+DQGVIUHHFDOO
1. Press HF. Hang up.
7RFKDQJHD+DQGVIUHHFDOO
LQWRDKDQGVHWFDOO
1. Lift the handset.
Outside Calls
You can place an outside call by dialing a code or by pressing a line key.
You can also answer an outside call using a line key. You may have line
keys on your phone and on your DSS Console.

8VHU3URJUDPPDEOH
)HDWXUH
If your system is a VS, you can change the
lines that ring your phone. Refer to Ring
Assignment and Delayed Ring Assignment in
User-Programmable Features (page 86).
7RSODFHDQRXWVLGHFDOO
1. Lift handset.
2. Press a line key.
N1850MFH04
ONYX Multibutton Feature
Handbook
Outside Calls
7

-The line key lights and you hear dial
tone. You may also be able to press a
line group (line rotary) key. These keys
are also called outbound loop keys.
Your communications manager can tell
you which keys are line keys.
3. Dial number.
-If your system is behind a PBX or
Centrex, you may have to dial 9 before
your number. Check with your
communications manager.
OR
1. Lift handset.
2. Press INTERCOM.
-You hear dial tone.
3. Dial line access code (e.g., 801).
-You hear dial tone.
-You may also be able to dial a line
group access code (9, or 90-98). If you
have Direct Line Access, you can dial
the outside line extension number (e.g.,
480).
-If your system has ARS (Automatic
Route Selection), 9 is normally your
ARS access code.
4. Dial number.
-If your system is behind a PBX or
Centrex, you may have to dial 9 before
your number. Check with your
communications manager.
7RDQVZHUDQRXWVLGHFDOO
1. A line key flashes and your phone rings.
-The line key may be a line group
(incoming line rotary) key. These keys
are also called inbound loop keys.
2. Lift handset.
N1850MFH04
ONYX Multibutton Feature
Handbook
Outside Calls
8

-If you are not connected to the caller,
press the flashing line key. The line key
lights.
-To answer a call ringing the paging
speakers, see the Night Answer feature.
Intercom Calls
You can voice-announce your Intercom call or have the called extension
ring. When you voice-announce, the other party hears you over the phone
speaker and can speak Handsfree. Keep the following in mind when
using Intercom:
•
You may not be able to voice-announce to some extensions.
•
If your phone has Dual Line Appearance (ONYX IV only), you don’t
have to press INTERCOM to place Intercom calls. You hear Intercom
dial tone and your appearance key lights as soon as you lift the handset.
Refer to Dual Line Appearance on page 36 for the specifics.
7RSODFHDQ,QWHUFRPFDOO
Method 1
(You can program this on a One-Touch Speed
Dial key. See page 62.)
1. Lift handset.
2. Press INTERCOM.
-You hear dial tone.
3. Dial extension number or press DSS key.
-You hear ringing. Wait for the party to
answer.
OR
-You hear two beeps and can begin
speaking.
-To force the phone to ring, dial 1 before
you dial the extension number. You cannot
force ringing if you use a DSS key.
N1850MFH04
ONYX Multibutton Feature
Handbook
Intercom Calls
9

Method 2
1. Lift handset.
2. Press Hotline key.
-You hear ringing. Wait for the party to
answer.
OR
-You hear two beeps and can begin
speaking.
-You can also place an Intercom call by
pressing a Station Call Coverage key.
Refer to the Station Call Coverage
feature.
7RDQVZHUDULQJLQJ
,QWHUFRPFDOO
(The INTERCOM key flashes. If you are an
attendant, the HF key flashes instead.)
1. Lift handset.
7RDQVZHUDYRLFHDQQRXQFHG
,QWHUFRPFDOO
(If you are an attendant, you cannot receive
voice-announced calls.)
1. Listen for two beeps.
-INTERCOM flashes.
2. Speak toward phone.

8VHU3URJUDPPDEOH
)HDWXUH
If your system is a VS, use Voice Announce in
User-Programmable Features instead of the
procedure below.
7RGLVDEOHRUHQDEOH
YRLFHDQQRXQFHG,QWHUFRP
FDOOVWR\RXUH[WHQVLRQ
1. Do not lift handset.
2. Press PGM#.
3. Dial 0 to disable; 1 to enable.
4. Press HF.
N1850MFH04
ONYX Multibutton Feature
Handbook
Intercom Calls
10

Hold
)
This feature is always available.
Hold lets you place a call in a temporary waiting state. While the call is
on Hold, you can place and receive other calls. There are two types of
Hold for outside calls: System Hold and Exclusive Hold. You can retrieve
a call from System Hold at any extension. You can retrieve a call from
Exclusive Hold only at the extension that placed it on Hold.
If you are an attendant, your phone has Automatic Hold. This means the
system places your outside call on Hold automatically when you press:
•
INTERCOM or CONF
•
A Line, Call Coverage, Hotline or Page key
7KLQJVWRUHPHPEHUDERXW
+ROG
1. If a call remains on Hold too long, it recalls
the extension that placed it on Hold. If unan-
swered, the call may ring other extensions.
2. If a call is on a line that does not appear on
your phone, you can only place the call on
Exclusive Hold.
3. If you place an Intercom call while you are
on an outside call, you automatically place
the outside call on System Hold. (If you
have a DSS Console, press INTERCOM or
HOLD before pressing a DSS key.)
7RSODFH\RXUFDOORQ+ROG
(Do Not Hang Up.)
1. Press HOLD.
-Press HOLD again to place an outside
call on Exclusive Hold.
-The line key flashes for an outside call.
-The HOLD key flashes when the line
does not appear on your phone and for
an Intercom call.
2. Hang up.
N1850MFH04
ONYX Multibutton Feature
Handbook
Hold
11

7RUHWULHYHDQRXWVLGHFDOO
IURP+ROG
For a line that appears on your phone:
1. Lift handset.
2. Press the flashing line key.
OR
For a line you placed on Hold that does not
appear on your phone:
1. Lift handset.
2. Press HOLD.
OR
For a line somebody else placed on System
Hold that does not appear on your phone:
1. Lift handset.
2. Press INTERCOM.
3. Press *.
4. Dial line access code (e.g., 801) or exten-
sion number.
7RUHWULHYHDQ,QWHUFRPFDOO
IURP+ROG
1. At your extension: Lift handset.
-If you have Prime Line Selection, press
INTERCOM before going to the next
step.
2. Press HOLD.
-You cannot put a Handsfree Intercom
call on Hold.
Transfer
)
This feature is always available.
You can Transfer an outside call to another extension. If the other party
does not answer the transferred call, you can retrieve it. If your system is
an ONYX IV, you can also Transfer Intercom calls.
7R7UDQVIHU\RXUFDOO
(Do Not Hang Up.)
1. Press INTERCOM and dial the extension
number.
N1850MFH04
ONYX Multibutton Feature
Handbook
Transfer
12

-You can press a DSS key instead of
dialing the extension number. If you are
an attendant, you can also press a DSS
Console key.
OR
1. Press Hotline key.
-To Transfer the call using a Station Call
Coverage key, refer to the Station Call
Coverage feature.
2. Announce the call.
-If you hear ringing, wait for party to
answer before announcing call. To
Transfer the call unannounced, skip this
step.
-If you hear busy tone, you can dial C to
wait in line. Refer to the Camp-On
feature on page 28. Also, your display
shows, "HOLD/WAIT." This indicates
the number of calls on Hold or already
camped-on to the busy extension.
3. Hang up.
7RUHWULHYHWKHWUDQVIHUUHG
FDOO
1. Lift handset.
2. Press the flashing line key for the call.
OR
1. Retrieve call from Hold.
N1850MFH04
ONYX Multibutton Feature
Handbook
Transfer
13