Nitsuko ONYX VSi Owner's manual

Multibutton Telephone
Feature Handbook
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about.qxd 8/9/96 3:30 PM Page 1

TABLE OF CONTENTS
Your system may restrict you from using some of the features listed in
this handbook. Ask your communications manager which features you
can use. Then check in the box next to the feature’s name. Also, if
your system does not use the standard numbering plan, feature access
codes may be different than described.
UsingYourTelephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
The type of phone you have . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Using a programmable key with two functions . . . . . . . . . . . . . . 1
If your phone has an alphanumeric display . . . . . . . . . . . . . . . . . 2
Your phone’s key lights . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Using Handsfree instead of the handset . . . . . . . . . . . . . . . . . . . . 3
Dialing codes to use features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
If you have a DSS Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Customize with user-programmable features . . .. . . . . . . . . . . . . 4
Verify the functions of your programmable keys . . . . . . . . . . . . . 5
Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Outside Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Intercom Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Alarm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Alternate Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Automatic Call Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Call Forward System Cancel. . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Call Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
88921MFH01
ONYX VSI Multibutton Feature
Handbook
i

Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Caller ID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Camp-On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Conference, Unsupervised . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Dialing Number Preview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Direct Station Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Directed Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Directory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Display Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Do Not Disturb. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Door Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Dual Line Appearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Flash. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Forced Line Disconnect. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Group Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Group Listen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Group Ring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Headset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Intrusion (Barge-In) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Last Number Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Line Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Meet-Me Conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Message Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Microphone Mute. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
NightAnswer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Off-Hook Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Operator Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Page, Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Park. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Personal Greeting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Prime Line Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Privacy Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Removing Lines and Extensions . . . . . . . . . . . . . . . . . . . . . . . . . 59
Ringing Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Room Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
88921MFH01
ONYX VSI Multibutton Feature
Handbook
ii

Selectable Display Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Speed Dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Station Call Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Telemarketing Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Time and Date. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Voice Prompting Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Volume Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Walking Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Charts and Illustrations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
88921MFH01
ONYX VSI Multibutton Feature
Handbook
iii

88921MFH01
ONYX VSI Multibutton Feature
Handbook
iv

ON Y XM ul tib ut ton Fe atu re H a nd bo ok
UsingYourTelephone
The type of phone you have . . .
is either a 16-button display
telephone or a 16-button
non-display telephone. These
phones have fifteen programmable
keys.
Your phone also has keys that give
you one-button access to certain
features. For example, to place or
answer a Message Waiting, just
press F . Or, press N to quickly
put your phone in Do Not Disturb. For an illustration of all the keys on
your phone and what they do, turn to page 82 at the back of this guide.
Using a programmable key with two functions . . .
Each of your programmable keys
may have two functions. A single
key can be a line key or a Direct
Station Selection (DSS) key. When
you just press the key, you get its
first level function (e.g., line key).
When you press a CALL key, the
key automatically turns into a DSS
key.
88921MFH02
ONYX VSi Multibutton
Feature Handbook
9200 - 206
9200 - 202
Feature
(Keys 1-16)
DSS
(Keys 1-15)
+
1

The One-Touch Speed Dial keys also have two levels. Both levels are
Speed Dial, but each key can have two Speed Dial bins assigned to it.
Press just the Speed Dial key, you get the number stored in bins 50-59.
Press
D
and a Speed Dial key, you get the number stored in bins 20-29.
If your phone has an alphanumeric display . . .
Your telephone’s Alphanumeric
Display helps you use features and
tells you about your calls. For
example, a ringing outside line
may show you the number of the
caller before you answer.
Your phone’s key lights . . .
The lights in your phone’s keys
help you use the features. The way
they flash tells you about your call.
The key lights are either red or
green, depending on the type of
call. To find out more about your
key lights, turn to page 81 in the
charts section at the back of this
guide.
88921MFH02
ONYX VSi Multibutton
Feature Handbook
CLEAR
CHECK
1
9
2
10
3
11
4
6
1
12
5
7
2
13
6
8
3
14
7
9
4
15
8
10
5
16
88921 - 5
1
9
2
10
3
11
4
12
5
13
6
14
7
15
8
16
2
5
8
0
1
4
7
3
6
9
#
CALL 2
CALL 1
DND
HOLD
LND
DIAL
MICFLASH
SPK
VOLUME
CONF
MW
MIC
R
O
P
H
O
N
E
M
U
T
E
IN
T
E
R
C
O
M
CA
L
L
M
E
S
S
A
G
E
I
N
C
O
M
I
N
G
C
A
L
L
W
AI
T
I
N
G
2

Using Handsfree instead of the handset . . .
Your telephone may have a
Speakerphone for Handsfree
operation. This means you can
place and answer calls just by
pressing SPK. If your phone has
Automatic Handsfree, you can
press a line key for a Handsfree
call without first pressing SPK.
Turn to page 9 for more on using
the Handsfree options.
Dialing codes to use features . . .
You can call co-workers, place
outside calls and use many features
by dialing feature access codes.
Often, the code you dial is the first
letter in the feature’s name. For
example, dial Cto leave a
Callback on a busy co-worker’s
phone. To find out the codes to dial
for outside lines and co-workers,
turn to the chart on page 80.
88921MFH02
ONYX VSi Multibutton
Feature Handbook
88921-8
2
5
1
4
3
6
LND
DIAL
3

If you have a DSS Console . . .
You may have a DSS Console next
to your phone. When you first use
your DSS Console, many of the
keys are programmed for you. By
just pressing a key, you can easily
call (Hotline) co-workers, Park
calls or use Page. For an
illustration of the initial layout of
your DSS Console, turn to page 83.
To find out more on what your
DSS Console can do, talk to your
communications manager.
Customize with user-programmable features . . .
You can customize selected
features from your phone. For an
easy-to-use chart that shows your
customizing options, turn to page
85 in the charts section at the back
of this book. Ask your
communications manager if you
have an access level that allows
user-programming.
The symbol

in this guide marks
all user-programmable features.
88921MFH02
ONYX VSi Multibutton
Feature Handbook
920 - 116A
88921
-
9
47
7
7
3
6
H ead s et
N ight R ing
S peed D ial
4

Verify the functions of your programmable keys . . .
To view the functions of your
programmable keys, you can press
c
and the key you wish to
view. The display will show what
that key is programmed for (line
key, DSS/BLF, Speed Dial or
Intercom function). To view the
second level of programming,
press the key again.
The One-Touch Speed Dial keys
will show the name assigned to the first Speed Dial, when press again, it
will show the telephone number/Intercom function assigned. Press a third
and fourth time to see the name and number/function assigned to the
second level. Pressing
C
will return the display to normal.
88921MFH02
ONYX VSi Multibutton
Feature Handbook
CLEAR
CHECK
7
2
8
3
9
4
10
5
5

88921MFH02
ONYX VSi Multibutton
Feature Handbook
6

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Look up what you want to do Then turn to page
+
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Intercom Calls............................11
Paging......................................... 53
Door Box....................................37
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Placing and Answering ................ 9
Prime Line Selection..................58
Ringing Line Preference ............ 60
Account Codes...........................17
Dialing Number Preview ...........31
Call Timer ..................................25
Flash...........................................38
+DQGOLQJDQGUHURXWLQJ
\RXUFDOOV
Handsfree ..................................... 9
Hold............................................13
Transfer ......................................15
Park.............................................55
Call Forwarding .........................23
Selectable Display Messages.....61
Volume Controls ........................78
:KHQ\RXUFDOOFDQªWJRWKURXJK
Camp-On....................................29
Off-Hook Signaling....................50
Callback......................................26
Line Callback.............................45
Message Waiting........................47
Voice Mail ..................................73
Voice Over..................................50
Intrusion .....................................44
7KHSRZHURIGLJLWDOYRLFH
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Personal Greeting....................... 57
OperatorAssistance ...................52
Voice Prompting Messages........76
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Speed Dial..................................63
Last Number Redial...................45
Directory Dialing ....................... 34
88921MFH02
ONYX VSi Multibutton
Feature Handbook
7

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Look up what you want to do Then turn to page
+
:KHQ\RXZRUNLQJURXSV
Privacy Groups........................... 58
Group Call Pickup ..................... 39
Group Ring................................. 41
Directed Call Pickup.................. 34
,I\RXQHHGSULYDF\
Do Not Disturb........................... 36
Microphone Mute ...................... 48
Headset....................................... 41
Background Music..................... 23
+DYHDWHOHSKRQHPHHWLQJ
Conference................................. 30
Unsupervised Conference.......... 31
Group Listen .............................. 40
Meet-Me Conference................. 46
6WUHDPOLQLQJ\RXUWHOHSKRQH
Hotline........................................ 43
Direct Station Selection ............. 32
Station Call Coverage ................ 69
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Automatic Call Distribution....... 20
Caller ID..................................... 27
Telemarketing Dial..................... 71
Dual Line Appearance................ 38
Walking Class of Service........... 79
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Alarm ......................................... 18
Alternate Attendant.................... 19
Monitor....................................... 49
Night Answer ............................. 49
Removing Lines and Ext............ 59
Room Monitor............................ 60
Forced Line Disconnect............. 39
Time and Date............................ 71
Call Forward System Cancel .....25
88921MFH02
ONYX VSi Multibutton
Feature Handbook
8

Basics
Handsfree
Handsfree lets you place or answer calls without lifting the handset.
When you see the instruction, "Lift Handset," you can press
S
instead.
l
If your phone has Automatic Handsfree, you can press a key without
first pressing
S
.
l
If you are an attendant, you do not have Handsfree.
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1. Speak toward phone.
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1. Press
S
.
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1. Press
S
. Hang up.
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1.
)
Outside Calls
You can place an outside call by dialing a code or by pressing a line key.
You can also answer an outside call using a line key. You may have line
keys on your phone and on your DSS Console.
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You can change the lines that ring your phone.
Refer to Ring Assignment and Delayed Ring
Assignment in User-Programmable Features
(page 85).
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1.
)
88921MFH02
ONYX VSi Multibutton
Feature Handbook
Outside Calls
9

2. Press
l
.
-The line key lights and you hear dial
tone. You may also be able to press a
line group (line rotary) key. These keys
are also called outbound loop keys.
Your communications manager can tell
you which keys are line keys.
3. Dial number.
-If your system is behind a PBX or
Centrex, you may have to dial 9 before
your number. Check with your
communications manager.
OR
1.
)
2. Press
[
.
-You hear dial tone.
3. Dial line access code (e.g., 801).
-You hear dial tone.
-You may also be able to dial a line
group access code (9 or 90-98). If you
have Direct Line Access, you can dial
the outside line extension number (e.g.,
480).
-If your system has ARS (Automatic
Route Selection), 9 is normally your
ARS access code.
4. Dial number.
-If your system is behind a PBX or
Centrex, you may have to dial 9 before
your number. Check with your
communications manager.
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1. A line key flashes and your phone rings.
88921MFH02
ONYX VSi Multibutton
Feature Handbook
Outside Calls
10

-The line key may be a line group
(incoming line rotary) key. These keys
are also called inbound loop keys.
2.
)
-If you are not connected to the caller,
press the flashing line key. The line key
lights.
-To answer a call ringing the paging
speakers, see the Night Answer feature.
Intercom Calls
You can voice-announce your Intercom call or have the called extension
ring. When you voice-announce, the other party hears you over the phone
speaker and can speak Handsfree. Keep in mind when using Intercom,
you may not be able to voice-announce to some extensions.
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Method 1
(You can program this on a One-Touch Speed
Dial key, see page 63 or a programmable
function key, see page 32.)
1.
)
2. Press
[
.
-You hear dial tone.
3. Dial extension number or press DSS key.
-You hear ringing. Wait for the party to
answer.
OR
-You hear two beeps and can begin
speaking.
-To force the phone to ring, dial 1 before
you dial the extension number. You cannot
force ringing if you use a DSS key.
88921MFH02
ONYX VSi Multibutton
Feature Handbook
Intercom Calls
11

-To verify a programmable key’s
function, press CHECK and the key that
you wish to verify. You may need to
press the key several times to check all
the key’s programming.
Method 2
1.
)
2. Press Hotline key.
-You hear ringing. Wait for the party to
answer.
OR
-You hear two beeps and can begin
speaking.
-You can also place an Intercom call by
pressing a Station Call Coverage key.
Refer to the Station Call Coverage
feature.
-To verify a programmable key’s
function, press CHECK and the key that
you wish to verify. You may need to
press the key several times to check all
the key’s programming.
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(The
[
key flashes. If you are an
attendant, the
S
key flashes instead.)
1.
)
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(If you are an attendant, you cannot receive
voice-announced calls.)
1. Listen for two beeps.
-CALL1 lights steady.
2. Speak toward phone.
88921MFH02
ONYX VSi Multibutton
Feature Handbook
Intercom Calls
12

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Use Voice Announce in User-Programmable
Features (page 85) instead of the procedure
below.
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1. Do not lift handset.
2. Press
#
.
3. Dial
0
to disable;
1
to enable.
4. Press
S
.
Hold
)
This feature is always available.
Hold lets you place a call in a temporary waiting state. While the call is
on Hold, you can place and receive other calls. There are two types of
Hold for outside calls: System Hold and Exclusive Hold. You can retrieve
a call from System Hold at any extension. You can retrieve a call from
Exclusive Hold only at the extension that placed it on Hold.
If you are an attendant, your phone has Automatic Hold. This means the
system places your outside call on Hold automatically when you press:
l
[
,
T
, a Line, Call Coverage, Hotline or Page key
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1. If an outside call remains on Hold too long, it
recalls the extension that placed it on Hold. If
unanswered, the call may ring other exten-
sions.
2. If a call is on a line that does not appear on
your phone, you can only place the call on
Exclusive Hold.
88921MFH02
ONYX VSi Multibutton
Feature Handbook
Hold
13