Nortel 1000 Con?guration guide Instruction Manual

Nortel Application Gateway 1000/2000
Nortel Application Gateway Release 6.1
Application Gateway Release Notes
Release Notes
Document Number: NN42360-400
Document Release: Standard 01.10
Date: April 2007
Year Publish FCC TM
Copyright © 2006—2007 Nortel Networks. All rights reserved.
Produced in Canada
The information in this document is subject to change without notice. The statements, configurations, technical
data, and recommendations in this document are believed to be accurate and reliable, but are presented
without express or implied warranty. Users must take full responsibility for their applications of any products
specified in this document. The information in this document is proprietary to Nortel Networks.
Nortel, Nortel (Logo), the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.
Title page

iii
Application Gateway Release Notes
Contents
Upgrading the Application Gateway 1
Upgrading to Release 6.1 from Release 6.0 1
Upgrading from Release 6.1 to 6.1.x 3
Upgrading Broadcast Server 3
Upgrading the Smart Agent Client 4
When Upgrading the Application Gateway Via an ISO File 4
New Features and Changes in Release 6.1 5
Support for Communication Server 1000 Release 5.0 5
Daylight Savings Time Changes 6
Application Gateway 2000 6
Licensing 7
How Licensing Works 7
Voice Office Applications 9
Smart Agent Integration with Outlook Contacts 10
Smart Agent Support for E.164-Compliant Phone Numbers 12
Smart Agent Support from Web and Windows Applications 13
Product Documentation 14
Voice Office Application Suite Overview 14
Application Gateway Capacity 15
Important Security Information 16
Network and Configuration Requirements 17
Customer Network Quality Level 17
Minimum Requirements for IP Phones 17
Deployment and Operation Notes 17
Licensing of IP Phones 17
General 17
Visual Voicemail 20
Zone Paging 20
Broadcast Server 21
Known Issues 23
Voice Office Application Suite 23
Broadcast Server 24
Express Directory 25

Contents
Application Gateway Release Notes
iv
Smart Agent 27
Visual Voicemail 28
Zone Paging 29
Guest Services 30
Application Gateway 30
Issues Fixed in this Release 32
Fixed in Release 6.1.0.409 32
Fixed Prior to Release 6.1.0.409 32
Design Studio Usage Notes 33
Unsupported Software Features 34
Transformation Issues 35
User Interface and Operation Issues 35
Additional Documentation 37
Contacting Support 37

1
Release Notes
Upgrading the Application Gateway
The Nortel Application Gateway 1000/2000 delivers business applications
to Internet-enabled IP telephones. It is an open, standards-based network
platform that supports simultaneous voice and data services. The
Application Gateway is designed to reside virtually anywhere in the
enterprise network. IP telephones access the Application Gateway for
applications. The Application Gateway delivers the Voice Office
Application Suite to Nortel IP phones.
Upgrading the Application Gateway
The following sections describe how to upgrade the Application Gateway
and related software:
•Upgrading to Release 6.1 from Release 6.0, page 1
•Upgrading from Release 6.1 to 6.1.x, page 3
•Upgrading Broadcast Server, page 3
•Upgrading the Smart Agent Client, page 4
•When Upgrading the Application Gateway Via an ISO File, page 4
Upgrading to Release 6.1 from Release 6.0
In addition to the following upgrade instructions, please refer to release
announcements for additional instructions regarding upgrade files and
licensing.
To upgrade the Application Gateway:
Note When you upload a server upgrade, the Application Gateway
drops the active sessions, so it is best to upgrade the server when
you know that traffic is at a minimum.
1Before upgrading:
a. Save the 6.0 version of the Application Gateway configuration file
(Administration > Maintenance page). The upgrade to release 6.1 will
overwrite portions of the file, so you must restore the 6.0 configuration
file after the upgrade.
b. Use Design Studio to back up the Device Definition File (DDF). The
upgrade overwrites the DDF, so you must use Design Studio to restore
the DDF after the upgrade.

Upgrading the Application Gateway
2Release Notes
c. If port 3001 is closed in your firewall, open it. The Administration Tool
now uses ports 3001 and 9001 for TCP traffic over HTTPS. The
administration ports are no longer configurable.
2Download the upgrade file to your local network.
If you cannot locate the upgrade file or do not know which upgrade file to
use, please contact our support organization.
3Upload the upgrade file:
a. Go to the Administration > Maintenance page.
b. Across from Upload Server Upgrade, click Browse.
c. Locate the upgrade file that you want to upload and click Open.
d. Click Upload to upload the upgrade to the Application Gateway.
e. After the upload completes, click the Reboot button that appears.
4To restore the configuration file from 6.0:
a. Go to the Administration > Maintenance page.
b. Across from Upload Server Upgrade or Saved Config, click Browse.
c. Locate the configuration file, click Open, and then click Upload.
d. After the upload completes, click the Reboot button that appears.
5On the Administration > Maintenance page, click Synchronize (Settings
After Upgrade). This step is required to ensure that all information
entered in the previous version is properly updated for use with release
6.1.
6On the Operation > Voice Office > IP Phone page, click Synchronize
Now. This step is required to reconnect the phones to the Application
Gateway.
7If you saved a customized DDF file before upgrading the Application
Gateway, use Design Studio to upload the saved DDF file to the
Application Gateway.
To install additional or upgraded licenses:
When you purchase an Application Gateway or upgrades, you will receive
instructions for obtaining license files.
1After you have downloaded license files, go to the Administration >
Licenses page.
2Click Browse, locate a license file (named ag_hostID.lic), click Open, and
then click Upload. You must upload the base license before uploading the
phone licenses.
3After you upload all license files, restart the Application Gateway.

3
Release Notes
Upgrading the Application Gateway
For information on licensing management, refer to the Application Gateway
Administration Guide.
Upgrading from Release 6.1 to 6.1.x
Use the following instructions to upgrade Release 6.1 with an up-issue
release (only the build number changes) or with Release 6.1.x.
To upgrade the Application Gateway:
Note When you upload a server upgrade, the Application Gateway
drops the active sessions, so it is best to upgrade the server when
you know that traffic is at a minimum.
1Download the upgrade file to your local network.
If you cannot locate the upgrade file or do not know which upgrade file to
use, please contact our support organization.
2Upload the upgrade file:
a. Go to the Administration > Maintenance page.
b. Across from Upload Server Upgrade, click Browse.
c. Locate the upgrade file that you want to upload and click Open.
d. Click Upload to upload the upgrade to the Application Gateway.
e. After the upload completes, click the Reboot button that appears.
Upgrading Broadcast Server
Note If you are installing Broadcast Server for the first time, refer to “Broadcast
Server Installation” in the Application Gateway Administration Guide.
To upgrade your Broadcast Server software:
1Make a backup copy of the following files:
C:\Program Files\Nortel\BCS\__db\db.mdb
(the Broadcast Server database file)
C:\Program Files\Nortel\BCS\web\_media
(the Broadcast Server media directory)
2Uninstall the old version of Broadcast Server.
3Insert the Broadcast Server installation CD-ROM into the device to be used
as the Broadcast Server server.

Upgrading the Application Gateway
4Release Notes
4On the CD, double-click the installation file to begin the installation. You
do not need to answer any prompts in the Setup Wizard or the
Configuration Wizard. Your configuration will be restored in the next
step.
Note (3872) Do not change the default installation path provided in the wizard.
The wizard will fail if you change the path.
5Replace the database file and media directory with the files that you
copied in Step 1.
6Restart Broadcast Server.
Upgrading the Smart Agent Client
Smart Agent users must uninstall the previous Smart Agent client before
installing version 6.1. Upgrading the Smart Agent client results in several
issues, noted in this document.
Note If your site uses Outlook 2002 Service Pack 3 (the default Outlook 2002
installation), you must install an Outlook add-in as described in the
section “Changing Outlook 2002 Security Settings for Smart Agent” in the
Application Gateway Administration Guide. The add-in changes an Outlook
security setting so that Smart Agent can access Outlook email addresses
without triggering the Outlook error message “A program is attempting
to access e-mail addresses…it may be a virus….”.
When Upgrading the Application Gateway Via an ISO File
In some cases, an upgrade is distributed in the form of an .iso file. If you
receive an .iso file for upgrading the Application Gateway, be sure to
follow the instructions that accompany the .iso file for recording the CD
image and re-imaging and re-licensing the Application Gateway.
Before you re-image the Application Gateway, save your configuration
settings (Administration > Maintenance page). Re-imaging the
Application Gateway will overwrite your configuration. By saving the
configuration, you can then restore it after you complete the re-image.
The zip file that you download contains an .iso format CD image.
1Extract the zip, then record the CD image to a CD using your favorite CD
recording software.

5
Release Notes
New Features and Changes in Release 6.1
Please make sure that you record the image with recording software that
recognizes the ISO format. Your software will warn you if it does not
recognize the format.
Dragging the .iso image onto your CD-RW drive will result in creating an
invalid CD with just the CD-image file stored on it.
2Put the recorded CD into the Application Gateway CD drive and reboot
the server by powering it on.
In about a minute after the server restarts, you should see information
about the progress of the installation through the serial console.
New Features and Changes in Release 6.1
The following sections provide an overview to Release 6.1:
Support for Communication Server 1000 Release 5.0, page 5
Daylight Savings Time Changes, page 6
Application Gateway 2000, page 6
Licensing, page 7
Voice Office Applications, page 9
Smart Agent Integration with Outlook Contacts, page 10
Smart Agent Support for E.164-Compliant Phone Numbers, page 12
Smart Agent Support from Web and Windows Applications, page 13
Product Documentation, page 14
Support for Communication Server 1000 Release 5.0
Sites using Communication Server 1000 Release 5.0 can now obtain
IP-to-DN mapping information from the signaling and call servers. You
configure a connection between the Application Gateway and one
signaling server, which provides the Application Gateway with
information from all connected call servers (even if there are two signaling
server). IP to DN synchronization creates a map of Phone IP addresses to
Phone primary DNs.
For information about configuring IP-to-DN mapping, refer to “Specifying
a Source for Phone IP-to-DN Mappings” in Chapter 4 of the Application
Gateway Administration Guide.

New Features and Changes in Release 6.1
6Release Notes
Daylight Savings Time Changes
The Daylight Savings Time (DST) start and end dates are changing in the
United States, the Bahamas, and in the Canadian provinces which observe
DST. Starting in March 2007, DST in the United States, the Bahamas, and
Canada begins on the second Sunday in March and ends on the first
Sunday in November.
This upgrade includes the updated time zone files required for
Linux-based servers. After you install the upgrade and reboot, the
Application Gateway will handle DST changes without further
intervention.
Note For information on updating computers running Windows, refer to the
Microsoft web site. You will need to update the computer that has
Broadcast Server installed.
Application Gateway 2000
The Application Gateway is now provided on an additional platform that
accommodates more phones and supports clusters. The new platform, the
Application Gateway 2000, runs on the IBM xSeries 306m server. The
Application Gateway 2000 capacity is as follows:
•A maximum of 1000 phones per Application Gateway 2000.
•Up to 4 Application Gateway 2000 servers per cluster.
•A maximum of 4000 phones in a cluster of 4 servers. (That is, 1000
times the number of servers.)
•Smart Agent is supported across clustered Application Gateway 2000
servers.
Note The Application Gateway 1000 runs on the ISP 1100 platform and is still
available for smaller deployments. The Application Gateway 1000
supports a maximum of 500 phones and does not support clusters.
For more information about Application Gateway capacity, see
“Application Gateway Capacity,” page 15.