Nortel 1000 Con?guration guide User manual

Copyright © 2007 Nortel Networks. All rights reserved.
Nortel Application Gateway Pre-Installation Checklist
for Communication Server
The Application Gateway 1000/2000 delivers business
applications to Internet-enabled IP telephones and
personal computers. It is an open, standards-based
network platform that supports simultaneous voice and
data services. IP phones are configured to access the
Application Gateway for applications. The Application
Gateway is configured to access the source
applications and securely deliver them to IP phones.
Given that the Application Gateway is a bridge between
voice and data environments, this checklist is intended
to provide telecom and data network professionals with
a clear path to a successful implementation. We
recommend having on site during the installation the
appropriate Distributor or Vendor technician who can, if
needed, contact a Nortel Support Representative in
case work needs to be done on the call switch for
interoperability with the AG.
We recommend that you keep this checklist updated
and accessible to the administrator.
Release Requirements
AG operation requires these Nortel releases or higher:
• Nortel Call Server 1000 Release 4.0and higher (Requires patch MPLR21347 for IP/DN mapping)
• Firmware: 2001/2002/2004 (D9H and higher); 2007 (C2B and higher); 1120E/1140E (C1E and higher). Refer
to the Nortel support site for the latest firmware releases.
• Nortel CallPilot Release 2 (for Visual Voicemail)
Installation Summary
Select each application to be configured:
Broadcast Server Express Directory Visual Voicemail Zone Paging
Smart Agent Guest Services Transformed applications
Select each call server used at the site:
Communication Server 1000, Release: 4.0 other
Select the firmware used at the site:
Phase 2 phones: D9G other IP Phone 2007: C2A other
IP Phone 1120E: C1D other IP Phone 1140E: C1D other
Application Support by IP Phone
2001 2002
2004 2007 XAS 2007 GXAS 1120E 1140E
Transformed applications Yes Yes Yes Yes Yes*
* These phones must have a mouse device to enable navigation of transformed applications.
Yes*
Express Directory No Yes Yes Yes Yes Yes
Visual Voicemail No Yes Yes Yes Yes Yes
Broadcast Server Yes Yes Yes Yes Yes Yes
Zone Paging Receive
only Yes Yes Yes Yes Yes
Smart Agent No Yes Yes Yes Yes Yes
Guest Services No No No Yes No No

Copyright © 2007 Nortel Networks. All rights reserved. 2
Application Gateway Port Usage
The following tables list all of the incoming and outgoing ports used by the Application Gateway. These ports must
be open on the Application Gateway’s gateway device (such as a firewall or router).
Incoming
Ports Transport Protocol Application Protocol Purpose Configurable?
General
80 TCP HTTP HTTP service port Yes
3001 TCP HTTPS Application Gateway Administration Tool service port No
9001 TCP HTTPS Application Gateway Administration Tool service port No
9005 TCP Proprietary Design Studio configuration port No
9014, 9025 TCP HTTP Application Gateway cluster communication ports No
Voice Office Applications
5000 UDP Proprietary RUDP/UNISTIM port for signaling with phones No
50005 UDP RTCP RTCP receive port for monitoring RTP traffic statistics from
phones No
IP Phone 2007
44443 TCP Proprietary GXAS service port for IP Phone 2007 communication with the
Application Gateway Yes
Broadcast Server
80 TCP HTTP Broadcast Server push port Yes
Visual Voicemail and Zone Paging
20480 - 20511 UDP RTP RTP receive ports for Visual Voicemail Reply/Forward To and
Zone Paging No
Smart Agent
443 TCP HTTPS Smart Agent service port Yes
Outgoing
Ports Transport Protocol Application Protocol Purpose Configurable?
General
161 TCP SNMP SNMP service port Yes
514 UDP Syslog Syslog service port No
8080 TCP HTTP Outbound connection to a proxy server or a secure proxy server,
if the Application Gateway is behind a firewall or proxy Yes
Voice Office Applications
23 TCP Telnet Connection to signaling server to obtain DN Yes
389 TCP LDAP Connection to LDAP server Yes
Broadcast Server and Zone Paging
9998 TCP HTTP Broadcast Server push port No
50004 TCP RTP RTP traffic for Broadcast Server and Zone Paging No
Visual Voicemail
25 TCP SMTP Connection to SMTP server for message forwarding Yes
143 TCP IMAP Connection to IMAP server Yes
389 TCP LDAP Message forwarding using addresses from alternate LDAP server Yes
Smart Agent
Guest Services
configurable TCP Proprietary Connection to property management system (defaults to 3015) Yes

Copyright © 2007 Nortel Networks. All rights reserved. 3
Application Gateway Basic Network Connectivity
The following information is required to activate the Application Gateway on the network. For background
information on these settings, refer to the Application Gateway Administration Guide.
One network cable (two cables required if the AG straddles two networks)
AG static IP address and subnet mask:
AG static IP address and subnet mask:
(Second interface needed only if the AG straddles two networks.)
NAT IP address (if the AG is behind a firewall):
(This is the IP address that IP telephones should use to listen for audio streams from the AG if a NAT device is between
the AG and the phones.)
External public address: (interface 0 / LAN1) (interface 1 / LAN2)
(Needed if the AG is to use Network Address Translation. Can be an IP address or host name.)
Default gateway IP address:
(The default gateway, such as the router or firewall.)
DNS server(s):
(Needed only if you use name resolution.)
Outbound proxy host and port:
(non-secure proxy) (secure proxy)
Subnets excluded from proxy server:
(Needed only if the AG is behind a firewall or proxy server.)
VLAN disabled on switch or router port connected to the AG
(UNISTIM packets will be lost unless VLAN is disabled.)
Application Connectivity: General
A signaling server and call server or CSV file is used to obtain a mapping of IP addresses to extensions (DNs).
When a phone connects to the Application Gateway, the Application Gateway uses the phone’s IPMAC address to
look up its extension in the map. A phone cannot obtain a session with the Application Gateway unless the phone’s
extension appears in the IP/DN map. For more information, refer to the Application Gateway Administration Guide.
First Signaling Server
AG on same LAN segment as Call Server
Multi-user login enabled on Call Server
Signaling server IP address and telnet port:
Signaling Server username/password:
Customer number:
Call Server username/password:

Copyright © 2007 Nortel Networks. All rights reserved. 4
Second Signaling Server:
AG on same LAN segment as Call Server
Multi-user login enabled on Call Server
Signaling server IP address and telnet port:
Signaling Server username/password:
Customer number:
Call Server username/password:
CSV-formatted file
Web server URL:
Username/password required for URL access:
Application Connectivity: Broadcast Server
Broadcast Server consists of server software installed on a computer running Microsoft Internet Information
Services (IIS). With Broadcast Server installed on the IIS server, users can create and manage content to be
distributed to IP telephones. For more information, refer to the Application Gateway Administration Guide.
Broadcast Server fixed IP address: (DHCP is not supported.)
Server requirements (to run Broadcast Server software)
1 GHz Intel Pentium CPU with 256MB RAM and 50MB hard disk space
Windows 2000 Server SP4 or Windows 2003 Server
Microsoft IIS 5.0 for Windows 2000 or Microsoft IIS 6.0 for Windows 2003; Windows XP (limited)
If your distribution list has 10 or fewer entries and you have a small number of phones, you can also alternatively install
Broadcast Server on Windows XP and use Microsoft IIS 6.0 for Windows XP. A limitation of Windows XP is that it cannot
handle more than 10 concurrent requests. As a result, if this limit is exceeded, IIS will not receive confirmations from the
Application Gateway and thus will send duplicate messages to some subscribers. In addition, Windows XPcan subscribe
only 10 phones at a time.
Microsoft Internet Explorer 5.0 or higher
Must be configured to use the same NTP time server as the Application Gateway
For information on synchronizing the Application Gateway to a time server, see “Setting the System Date and Time” in
the Application Gateway Administration Guide. For information on synchronizing a Windows server clock to a time
server, refer to the Windows documentation.
Application Connectivity: Express Directory
This information allows the Application Gateway to connect to directory servers to download directory information
on a regular basis. Once a directory has been downloaded to the Application Gateway, IP telephone users can
access the Express Directory feature. Directory information is also used by the Broadcast Server, Visual Voicemail,
and Zone Paging applications. For more information, refer to the Application Gateway Administration Guide.
LDAP directory
The following Information is needed if your site uses an LDAP directory:
LDAP version 3 or CallPilot LDAP version 2
(Supported directories include Microsoft Active Directory, OpenLDAP, SunONE/iPlanet LDAP, and Novell eDirectory.
The Application Gateway automatically detects the version in use.)
For Novell eDirectory, enable the Allow Clear Text Passwords on the LDAP Group object.

Copyright © 2007 Nortel Networks. All rights reserved. 5
Hand-Free Activation (HFA) enabled (optional)
(Express Directory provides automatic dialing of directory numbers. For the automatic dialing to work, HFA must be
enabled as part of the Class of Service options during set provisioning on the Communication Server 1000.)
LDAP server IP address and port:
(LDAP server port default is 389. If you use an indexed database, using port 3268 will significantly speed the LDAP
queries.)
LDAP Bind DN and password:
Example syntax:
"[email protected]" (Active Directory User Principal Name, UPN)
"cn=Administrator,cn=Users,dc=ace,dc=com" (Active Directory)
"ou=Administrator,dc=ace,dc=com"
"cn=BindUser,o=Org”
For Novell eDirectory, the Bind DN user must have access rights to see the properties of the users.
LDAP Base DN:
Example syntax:
"cn=Users,dc=ace,dc=com" (Active Directory)
"ou=Users,dc=ace,dc=com"
"ou=Group1,ou=Group2,o=Org"
LDAP Attribute fields
Common Name: Last (Sur)Name:
First Name: Email:
Telephone Number: Mobile Number:
Extension:
Title: Department:
Application Connectivity: Visual Voicemail
This information allows the Application Gateway to connect to the Nortel CallPilot system using IMAP4. With this
connection, the Application Gateway can deliver voice message information to the display of the IP telephone and
also can stream the audio path to the telephone, enabling users to listen to their voicemail. For more information,
refer to the Application Gateway Administration Guide.
Desktop and Web Messaging enabled through CallPilot
(Visual Voicemail operation with a mailbox requires that you enable the Desktop Messaging and Web Messaging mailbox
features in CallPilot Manager (User > Mailbox Classes > Mailbox Class Details, under Keycoded Features). A user’s
Mailbox Class of Service must be selected as a Desktop Messaging user. A Nortel keycode is required to provide a
mailbox access to that Unified Messaging feature. You obtain keycodes from Nortel via an authorized distribution
partner.)
Internet Mail Clients configured through CallPilot
(Visual Voicemail operation with CallPilot requires that you configure CallPilot to use IMAP for Internet mail clients. In
Messaging > Internet Mail Clients, select Enable IMAP and Enable IMAP with Plain Password Authentication.)
Message forwarding
Unified Messaging SMTP server IP address and port:
(Needed for message forwarding.)
Alternate LDAP server IP address and port:
(Needed only if you want to forward messages using email addresses stored in an LDAP directory server other than the
server used for Express Directory.)
Application Connectivity: Zone Paging
Zone Paging uses department information from the LDAP directory server specified forExpress Directory to create
zones. You can supplement those imported zones with custom zones, created from the extensions included in the
IP/DN map.

Copyright © 2007 Nortel Networks. All rights reserved. 6
Application Connectivity: Smart Agent
Smart Agent is supported for the following Windows releases:
• Windows 2000 Service Pack 4
• Windows XP Service Pack 2
• Windows 2003 Service Pack 1
Smart Agent is supported for the following Outlook releases:
• Outlook 2000 with Service Packs 1, 2, and 3
• Outlook 2002 and Outlook 2002 with Service Packs 1, 2, and 3
(If you are using Outlook 2002 with Service Pack 3, refer to the “Smart Agent Configuration” chapter of the
Application Gateway Administration Guide for instructions on installing an Outlook add-in.
• Outlook 2003 and Outlook 2003 with Service Packs 1 and 2
• Outlook Express 6.0
Smart Agent is supported for Internet Explorer 6.0 and higher.
Smart Agent configuration requires only that you supply a few dialing prefixes, the local country and area code,
and LDAP information.
Dialing Prefixes
Outside line prefix:
Show Caller ID prefix:
Hide Caller ID prefix:
Country location of the call server associated with the Application Gateway:
Area code of the call server associated with the Application Gateway:
LDAP Connection
For information on these fields, see the section “Application Connectivity: Directory.”
LDAP server IP address and port:
LDAP Bind DN and password:
LDAP Base DN:
LDAP Attribute fields
User ID: Telephone Number:

Copyright © 2007 Nortel Networks. All rights reserved. 7
Application Connectivity: Guest Services
This information includes the location and file names for the images and slides to be used for Guest Services. For
more information, refer to the Guest Services Configuration Guide.
Application icon (path and name):
Screen Type: Slideshow Button Panel Slideshow/Button Panel Split-Screen Slideshow
Logo image (path and name):
Slideshow images
Specify for each slideshow image an associated action, if any. “Dial” is the full number, including any prefixes, to
be dialed when the phone user taps the slide. “URL” is the Web URL to display when the phone user taps the slide.
You can include up to 20 slides in a slideshow.
Path and name Action
1: Dial:
URL:
2: Dial:
URL:
3: Dial:
URL:
4: Dial:
URL:
5: Dial:
URL:
6: Dial:
URL:
7: Dial:
URL:
8: Dial:
URL:
9: Dial:
URL:

Copyright © 2007 Nortel Networks. All rights reserved. 8
10: Dial:
URL:
11: Dial:
URL:
12: Dial:
URL:
13: Dial:
URL:
14: Dial:
URL:
15: Dial:
URL:
16: Dial:
URL:
17: Dial:
URL:
18: Dial:
URL:
19: Dial:
URL:
20: Dial:
URL:

Copyright © 2007 Nortel Networks. All rights reserved. 9
Dial-pad button images
Specify for each button image an associated action. “Dial” is the full number, including any prefixes, to be dialed
when the phone user taps the button. “URL” is the Web URL to display when the phone user taps the button. The
button panel can include up to 12 buttons.
Path and name Action
1: Dial:
URL:
2: Dial:
URL:
3: Dial:
URL:
4: Dial:
URL:
5: Dial:
URL:
6: Dial:
URL:
7: Dial:
URL:
8: Dial:
URL:
9: Dial:
URL:
10: Dial:
URL:

Copyright © 2007 Nortel Networks. All rights reserved. 10
11: Dial:
URL:
12: Dial:
URL:
Navigation button images
Default images are used if customized images are not specified.
Previous:
More:
Next:
Property management system
Guest Services includes an optional connection to a property management system, providing the display of the
guest’s name and room number on the Guest Services screens.
Property management system installed at your site:
Agilysys Lodging Management System
MICROS-Fidelio OPERA Property Management System
Other:
The port over which your property management system will communicate with the Application Gateway:
Port:
(The port default is 3015.)
Room numbers can be derived from telephone numbers as follows:
Trimming digits from the beginning of the telephone number
Trimming digits from the end of the telephone number
Other (describe):

Family Product Manual Contacts Copyright FCC notice Trademarks Document
number Product release Document release Date Publish
Nortel Application Gateway 1000/2000
Pre-Installation Checklist
Planning
Copyright © 2007 Nortel Networks. All rights reserved.
The information in this document is subject to change without
notice. The statements, configurations, technical data, and
recommendations in this document are believed to be accurate
and reliable, but are presented without express or implied
warranty. Users must take full responsibility for their
applications of any products specified in this document. The
information in this document is proprietary to Nortel Networks.
Nortel, Nortel (Logo), the Globemark, SL-1, Meridian 1, and
Succession are trademarks of Nortel Networks.
Publication number: NN42360-201
Document release: Standard 01.08
Date: January 2007
Produced in Canada
To provide feedback or report a problem in this document,goto
www.nortel.com/documentfeedback.