Nortel IP Phone 2007 User manual

Nortel Communication Server 1000
IP Phone 2007
User Guide
Title page

Revision history
3
Revision history
May 2009
Standard 03.01. This document is up-issued to support
Communication Server 1000 Release 6.0.
January 2009
Standard 02.04. This document is up-issued to update technical
content in the chapter Connecting the components.
April 2008
Standard 02.03. This document is up-issued to support Nortel
Communication Server 1000 Release 5.5 for UNIStim 3.0.
May 2007
Standard 01.03. This document is issued to support
Communication Server 1000 Release 5.0. This document
contains information previously contained in the following legacy
document, now retired: IP Phone 2007 User Guide (NN10300-
017).
June 2006
Standard 3.00. This document is up-issued to support Nortel
Communications Server 1000 Release 4.5.
August 2005
Standard 2.00. This document is up-issued to support Nortel
Communication Server 1000 Release 4.5.
May 2005
Standard 1.00. This document is issued to support the
IP Phone 2007 on Nortel Communication Server 1000
Release 4.0.

Revision history
4

Contents
5
Contents
About the Nortel IP Phone 2007 . . . . . . . . . . . . . . . . . . . . . 11
Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Application area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Tools and Navigation area . . . . . . . . . . . . . . . . . . . . . . . . 17
Touch panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Calibrating the touch panel . . . . . . . . . . . . . . . . . . . . . . . 19
Using the stylus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Cleaning the telephone screen . . . . . . . . . . . . . . . . . . . . . . . . 19
Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 19
Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using encrypted calling . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Managing your Station Control Password (SCPW) . . . . . 20
Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Entering text using the telephone dialpad . . . . . . . . . . . . . . . 23
Editing text using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . 24
Entering text using the pop-up keyboard . . . . . . . . . . . . . . . . 24
Entering text using the USB keyboard . . . . . . . . . . . . . . . . . . 25
Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . 26
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Connecting the components of the telephone . . . . . . . . . . . . 26
Configuring IP Phone Local Options . . . . . . . . . . . . . . . . . 28
Using Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . 28
Using the Local Diagnostics menu . . . . . . . . . . . . . . . . . . . . . 28
Using the Touch Panel Setup tool . . . . . . . . . . . . . . . . . . . . . 29

Contents
6
Adjusting Contrast and Brightness . . . . . . . . . . . . . . . . . . . . . 30
Using USB Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Using TFTP Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Using Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Configuring services on the IP Phone 2007 . . . . . . . . . . . . 37
Using the Telephone Options menu . . . . . . . . . . . . . . . . . . . . 37
Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Adjusting the display screen contrast . . . . . . . . . . . . . . . . . . . 43
Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Tools menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Configuring Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Selecting Date and Time format . . . . . . . . . . . . . . . . . . . . . . . 46
Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 47
Choosing a Local DialPad Tone . . . . . . . . . . . . . . . . . . . . . . . 47
Viewing telephone information . . . . . . . . . . . . . . . . . . . . . . . . 48
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Configuring call log options . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Configuring the Callers List log . . . . . . . . . . . . . . . . . . . . 49
Configuring New Call indication . . . . . . . . . . . . . . . . . . . . 51
Configuring Preferred Name Match . . . . . . . . . . . . . . . . . 52
Configuring Area Code Setup . . . . . . . . . . . . . . . . . . . . . 53
Choosing a Ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . . . . . 56
Enabling On-hook Default Path . . . . . . . . . . . . . . . . . . . . . . . 56
Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Configuring Name Display format . . . . . . . . . . . . . . . . . . . . . . 60
Configuring Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Configuring Caller ID display order . . . . . . . . . . . . . . . . . . . . . 64

Contents
7
Configuring Normal mode indication . . . . . . . . . . . . . . . . . . . 65
Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Using Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Using On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Using Handsfree dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Using Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Using the Directory applications . . . . . . . . . . . . . . . . . . . . . . . 69
Making a call using the Corporate Directory . . . . . . . . . . 70
Making a call using the Personal Directory . . . . . . . . . . . 71
Making a call using the Callers List . . . . . . . . . . . . . . . . . 71
Making a call using the Redial List . . . . . . . . . . . . . . . . . . 72
Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Using Autodial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Using Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Using Hot Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Using Intercom calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . . 83
Using Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Recording a Calling Party Number . . . . . . . . . . . . . . . . . . . . . 87
Displaying incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Contents
8
Tracing a malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Using Automatic Answerback . . . . . . . . . . . . . . . . . . . . . . . . . 90
Using Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . . 94
Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Using Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Using Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Securing your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Talking with more than one person . . . . . . . . . . . . . . . . . 100
Using the Call Join feature . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . 101
Using the Conferee Selectable Display . . . . . . . . . . . . . . . . 102
Using Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Working without interruption . . . . . . . . . . . . . . . . . . . . . . 106
Using Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Additional call features . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Using Autodial Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Using the Buzz signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Using Call Page Connect to make an announcement . . . . . 108
Using Centrex/Exchange Line Switchhook Flash . . . . . . . . . 109
Charging a call or charging a forced call . . . . . . . . . . . . . . . 109
Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Using Forced Camp-on feature . . . . . . . . . . . . . . . . . . . . . . 113
Overriding a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Contents
9
Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Using Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Additional telephone features . . . . . . . . . . . . . . . . . . . . . . 120
Using the Personal Directory . . . . . . . . . . . . . . . . . . . . . . . . 120
Using the Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Using the Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . 127
Using Virtual Office on your office telephone . . . . . . . . . 129
Logging out of Virtual Office . . . . . . . . . . . . . . . . . . . . . . 130
Troubleshooting Virtual Office . . . . . . . . . . . . . . . . . . . . 130
Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . 133
Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . 133
Resuming Normal Mode . . . . . . . . . . . . . . . . . . . . . . . . 134
Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 134
Hospitality features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Setting Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . . . . . 136
Activating Message Registration . . . . . . . . . . . . . . . . . . . . . 138
Using Maid Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Displaying Room Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
External Server Applications . . . . . . . . . . . . . . . . . . . . . . . 143
Flexible Feature Codes (FFC) . . . . . . . . . . . . . . . . . . . . . . 144
Regulatory and safety information . . . . . . . . . . . . . . . . . . 145
Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . 147
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Contents
10

About the Nortel IP Phone 2007
11
About the Nortel IP Phone 2007
The Nortel IP Phone 2007 brings voice and data to the desktop by
connecting directly to a Local Area Network (LAN) through an Ethernet
connection.
The IP Phone 2007 provides all the functionality of the IP Phone 2004,
using a graphical user interface (GUI). In addition, advanced text and
graphic-based Web-centric applications are supported.
The IP Phone 2007 does not support the IP Phone Key Expansion
Module (KEM).
Some features are not available on all telephones. Consult your system
administrator to verify which features are available for your use.

About the Nortel IP Phone 2007
12
Basic features
The IP Phone 2007 supports the following features:
• 12 programmable feature soft keys
• four context-sensitive soft keys providing access to a maximum of
10 features
For information about context-sensitive soft keys, see New in This
Release Communication Server 1000 Release 5.0 (NN43001-115).
Note: Consult your system administrator to verify if your IP Phone
2007 is configured to support soft key functionality.
• speaker for on-hook dialing or on-hook listening
• volume control bar for adjusting ringer, speaker, handset, and
headset volume
• four call processing fixed keys:
—Hold
— Goodbye
— Handsfree
—Mute
• shared LAN access with a PC
• headset jack with On/Off key
• automatic network configuration
• hearing-aid compatibility
• large, color touch-panel display screen
• Web-based applications support
• remote firmware download
• USB port to support a keyboard or mouse.

About the Nortel IP Phone 2007
13
Telephone controls
Figure 1 shows the IP Phone 2007 controls.
Figure 1: IP Phone 2007.
Use the Volume control bar to adjust the
volume of the ringer, handset, headset,
speaker, and the Handsfree feature. Press
the right side of the rocker bar to increase
volume and press the left side to decrease
volume.
Use the Goodbye key to terminate an active
call.
Press the Hold key to put an active call on
hold. Tap the flashing line (DN) soft key to
return to the caller on hold.

About the Nortel IP Phone 2007
14
Telephone display
The IP Phone 2007 provides a large, color touch-panel display that
supports color XML/HTML content through an external application server.
Use the Navigation keys to scroll through
menus and lists appearing on the LCD
display screen. The key rocks for up, down,
left, and right movements.
Press the Headset key to answer a call
using the headset or to switch a call from the
handset or handsfree to the headset.
Press the Speaker key to activate
handsfree. The speaker LED indicator lights
to indicate when handsfree is active.
Press the Mute key to listen to the receiving
party without transmitting. Press the Mute
key again to return to two-way conversation.
The Mute key applies to handsfree, handset,
and headset microphones. The mute LED
indicator flashes when the mute option is in
use.
When a message is left for the user, the
Message Waiting Indicator (MWI) flashes.
Also, this indicator flashes to indicate an
incoming call when the ringer is set on.
The two keys on either side of the navigation
key are context-sensitive soft keys, with
labels appearing on the display screen.

About the Nortel IP Phone 2007
15
The IP Phone 2007 LCD display screen has two areas:
• Application area
• Tools/Navigation area
Figure 2 shows an example of an idle LCD display screen.
Figure 2: IP Phone 2007 LCD screen
Note: The display can differ from the above example.
To extend the life of the LCD panel, the panel goes dark (“sleeps”) after a
configured period of time. For information about configuring the time
before the display sleeps, see "To adjust the contrast and brightness" on
page 30.
Application area
The Application area provides:
• line and feature soft key status
• information items such as caller number, caller name, feature prompt
strings, user-entered digits, date and time information (or call timer, if
provisioned in the telephone options menu), and set information

About the Nortel IP Phone 2007
16
• feature soft keys
• context-sensitive soft keys
Figure 3 shows the Application area.
Figure 3: IP Phone 2007 Application area
In the feature area, the soft keys can show either text or icons. Table 1
shows the soft key text and icon equivalents. The text labels are
displayed by default and are changed using the Tools menu. For more
information, see “To use the Button Customizing Tool:” on page 34..
Table 1: Feature key text and icon displays (Part 1 of 2)
Text display Icon display

About the Nortel IP Phone 2007
17
Tools and Navigation area
The Tools/Navigation area provides controls for navigating between
features and selecting tools. This area is visible and functional at all
times.
Figure 4 on page 17 shows the Tools/Navigation area.
Figure 4: IP Phone 2007 Tools/Navigation area
The Tools/Navigation area has five main elements presented as
touchable soft keys:
Tap this icon to determine which external
graphical applications are registered (for
example, My CallPilot), and launch them by
tapping on the appropriate icon.
Tap this icon to access the Telephone
screen.
Table 1: Feature key text and icon displays (Part 2 of 2)
Text display Icon display

About the Nortel IP Phone 2007
18
Touch panel
You perform point-and-click operations on your IP Phone 2007 using the
touch panel. The touch panel is used with the graphical user interface
(GUI) to present soft keys directly on the display. You can activate all
Line/DN soft keys and feature soft keys by using the touch panel.
For important information about cleaning your touch-panel, see
“Cleaning the telephone screen” on page 19.
Tap this soft key to go to the primary
graphical external application, as configured
by the administrator. The soft key displays
the icon of the primary graphical application.
Tap this icon to access the following tools
used on the IP Phone 2007:
• Network configuration
• Local diagnostics
• Touch panel setup
• Contrast and brightness
• USB devices
• TFTP upgrade
• Preferences
Tap this icon to display a virtual keyboard
(pop-up keyboard) for text entry.
The pop-up or USB keyboards can be used
to enter text in some of the applications. For
more information, see “Entering and editing
text” on page 23.

About the Nortel IP Phone 2007
19
Calibrating the touch panel
You calibrate the touch panel through the Tools menu, where you can
fine-tune the touch panel. You are prompted to use the stylus to tap three
targets. For more information, see “To use the Touch Panel Setup tool:”
on page 29.
Using the stylus
You operate the touch panel using a stylus or your finger. However, use
of a stylus is recommended to avoid damage to the touch panel.
Cleaning the telephone screen
Hold down the Goodbye key and then gently wipe the telephone screen
with a soft, dry cloth.
Call features and Flexible Feature Codes
System administration is required for call features and Flexible Feature
Codes (FFCs). Contact your system administrator to configure these
features and codes on your telephone.
The call features and FFCs must be assigned to your telephone and
supported by system software.
Security features
The following security features are available on your IP Phone 2007:
• Using encrypted calling
• Managing your Station Control Password (SCPW)
CAUTION
Do not use any liquids or powders on the
telephone.
Using anything other than a soft, dry cloth
can contaminate telephone components
and cause premature failure.

About the Nortel IP Phone 2007
20
Using encrypted calling
Your IP Phone 2007 supports secure communication using secure real-
time protocol (SRTP) media encryption feature. If the feature is enabled,
a security icon (q) appears on the screen when your call is encrypted.
Contact your system administrator to find out if this feature is enabled on
your telephone.
Managing your Station Control Password (SCPW)
Your Station Control Password (SCPW) enables the following security
features:
• Electronic lock to prevent others from making calls from your
telephone.
• Password-protected telephone features (for example, Personal
Directory, Callers List, and Redial List).
Your initial SCPW is defined by your system administrator. For more
information, contact your system administrator.
To change your SCPW
1. Tap the Services soft key.
2. Press the Up/Down keys to scroll and to
highlight Password Admin.
3. Tap the Select soft key.
4. Use the dialpad to enter your password
at the prompt.
5. Press the Up/Down keys to scroll and
highlight New Password.