Oki C610 Series Quick reference guide

How to remove
Jammed Paper
Rev.1
C610/C610DM/C710/
C711/C711DM/C711WT
ES3032/ES6410/ES6410DM/
ES7411/ES7411DM/ES7411WT

This document explains how to clear them quickly and simply.
If prinng mulple pages (or copies), do not assume that, having cleared an obvious sheet, others will
not also be stopped somewhere along the path. These must also be removed in order to clear the jam
fully and restore normal operaons. Please remove jammed paper carefully so that it doesn’t tear. How-
ever, if it does please ensure that no parts of paper are le inside the printer.
Check the error code displayed on the panel and remove the jammed paper by following the procedures
described in this document.
Paper Jams
Paper jams occasionally occur due to paper misfeeding from a paper tray or at any point on the paper
path through the printer. When a jam occurs, the printer immediately stops and the Aenon LED on
the Status Panel informs you of the event.
For example:
2
NOTE: The model shown may look dierent from your
printer however the basic principles are the same.

Error Code  
370 Duplex Unit 4
371 Duplex Unit 4
372 Duplex Unit 4
373 Duplex Unit 4
380 Inside Printer 5
381 Inside Printer 5
382 Inside Printer 5
383 Duplex Unit 4
385 Inside Printer 5
390 Mul Purpose Tray 8
391 Paper Tray 1 9
392 Paper Tray 2 9
393 Paper Tray 3 9
400 Paper Size Error 9
Turning o the Printer 10
3
WARNING!
If the printer has been powered on recently, the fuser will be hot. This area is
clearly labelled. Do not touch.
Duplex Multi Purpose Tray Inside Printer Paper Trays
Error codes and Location
Refer to the table below to nd the locaon of the paper jam


A paper jam has occurred near the duplex unit
1. The duplex unit is located at the rear of the
printer. Pinch and li the jam release lever of
the duplex unit to open the duplex unit cover.
2. Pull out the jammed paper.
Note: If you cannot see the jammed paper, close
the duplex unit cover. The jammed paper
should be ejected automacally. If the jammed
paper cannot be ejected even when the duplex
unit cover is closed, turn o the printer. (Refer
to “Turning o the Printer” on page 10)
The printer must be switched o, before
removing the duplex unit.
3. Remove the duplex unit from the printer.
4. Push the duplex cover in the direcon of the
arrow (1) then li the cover up (2).
5. Remove the jammed paper.
6. Return the duplex unit to the original
posion.
4


A paper jam has occurred inside the printer
1. Press the cover release (1) and open the
printer’s top cover fully (2).
2. Note the posion of the four toner
cardges and image drums. It is essenal they
go back in the same order. Holding it by its
top centre, li the image drum, complete with
its toner cartridge up and out of the printer.
3. Cover the image drum and the toner cartridges.
4. To remove a sheet with its leading edge at the
front of the belt (A), carefully li the sheet from
the belt and pull it forwards the internal drum
cavity and withdraw the sheet.
5. To remove a sheet from the central area of the
belt (B), carefully separate the sheet from the belt
surface and withdraw the sheet.


6. To remove a sheet just entering the fuser,
separate the sheet from the belt, push the fuser
pressure release lever (C) down to release the
fuser’s grip on the sheet, and withdraw the
sheet through the drum cavity area. Then allow
the pressure release lever to rise again.
NOTE: If the sheet is well advanced into the
fuser (only a short length is sll visible), do not
aempt to pull it back.
7. To remove a sheet in the fuser, push the two
retaining levers (D & E) towards the front of the
printer to release the fuser.
8. Withdraw the fuser unit using the handle (F).
9. Press release lever (G) and pull the trapped
paper from the fuser.
10. Replace fuser unit into the machine and move
locking levers (D & E) toward the rear of the
machine.
11. Holding the complete assembly by its top
centre, lower it into place in the printer, locang
the pegs at each end into their slots in the sides of
the printer cavity. Starng with the cyan image
drum unit nearest the fuser, replace the four image
drums into the drum cavity, making sure to locate
them in the correct order.
6

12. Lower the top cover but do not press down to
latch it closed yet. This will protect the drums
from excessive exposure to room lighng while
you check the remaining areas for jammed
sheets.
13. Open the rear exit tray and check for a sheet
of paper in the rear path area.
Rear Exit Tray Path Area
14. Pull out any sheets found in this area.
15. If the sheet is low down in this area and dicult
to remove, it is probably sll gripped by the fuser.
In this case raise the top cover, reach around and
press down on the fuser pressure release lever.
16. If you are not using the rear exit tray, close it
once any paper has been removed from this area.
7


A paper jam has occurred near the Mul Purpose Tray
1. Pull down the Mul Purpose Tray using the
depressions.
2. Li the front cover release lever and lower
the front cover.
3. Remove the jammed paper from the inside
cover.
4. Close the front cover.
5. Close the Mul Purpose Tray



A paper jam has occurred while feeding paper from a paper tray.
1. Error code 400 noes that paper of an
improper size was fed from the tray. Check the
paper in the tray, or the printer for a mul- feed.
In such cases, the error message can be cleared
by opening and closing the front cover.
2. Pull out the paper cassee tray.
3. Remove jammed paper.
Note: Ensure all paper is undamaged, stacked
properly and the paper guides are properly
posioned against the edges of the paper stack.
4. Insert the paper cassee tray back into the
printer.
5. Press the OPEN buon (1) and open and close
the top cover (2) to perform recovery prinng to
proceed.



1. Before turning o the printer, be sure to shut down by using the following procedure.
Note: Pressing the OFF (O) side of the power switch suddenly, may cause the printer to be inoperable and
could damage the printer.
2. Hold down the BACK buon for four seconds or more to display [SHUTDOWN START/YES].
3. Press the ENTER buon. The printer displays [SHUTDOWN], starng shutdown processing.
4. Press the OFF (O) side of the power switch when the printer displays [TURN OFF POWER/SHUTDOWN
COMPLETED].
Note: You must wait several seconds before you press the ON (I) power switch.
10