Oki OKIJET 2500 User manual

OKIJET 2500
User’s Guide
2500ugb.p65 02/06/98, 11:321

English
2OKIJET2500
Every effort has been made to ensure that the information in this
document is complete, accurate, and up-to-date. Oki assumes no
responsibility for the results of errors beyond its control. Oki also
cannot guarantee that changes in software and equipment made by
other manufacturers and referred to in this guide will not affect the
applicability of the information in it. Mention of software products
manufactured by other companies does not necessarily constitute
endorsement by Oki.
Copyright 1998 by Oki. All rights reserved.
This edition 04/1998.
Oki is a registered trademark of Oki Electric Industry Company,
Ltd.
Energy Star is a trademark of the United States Environmental
Protection Agency.
Energy Star
As an Energy Star Partner, Oki has
determined that this product meets the
Energy Star guidelines for energy
efficiency.
2500ugb.p65 02/06/98, 11:322

English
User’s Guide 3
Contents
Safety Instructions .................................................................... 4
Control Panel Buttons and Indicators ..................................... 6
Print Head Care ......................................................................... 9
Replacing/swapping the print head
(colour or black-only) ......................................................... 9
Replacing ink cartridges.................................................... 11
Print head storage box ....................................................... 12
Transporting the printer..................................................... 13
Cleaning the printer cover................................................. 13
Selecting Printer Options ....................................................... 14
Accessing printer settings ................................................. 14
Spool manager.................................................................... 15
Troubleshooting ...................................................................... 15
Clearing paper misfeeds .................................................... 15
Clearing paper jams ........................................................... 16
Clear multi-page paper jams ............................................. 17
Problem Solving...................................................................... 18
Selecting and Ordering Supplies ........................................... 23
Ordering supplies............................................................... 23
Cartridges and print heads ................................................ 23
Selecting plain paper and media ....................................... 23
Selecting speciality print media........................................ 23
Speciality print media........................................................ 24
Envelope size...................................................................... 24
Selecting labels .................................................................. 24
Technical Data......................................................................... 25
Printing system ................................................................... 25
Ink jet technology .............................................................. 25
Printer Specifications ............................................................. 26
Printable area...................................................................... 28
Warranty Information............................................................. 28
Packaging for return to a Service Centre .............................. 29
With the original box and packaging: .............................. 29
Without the original box and packaging.......................... 29
Appendix A - Printing on Speciality Media.......................... 31
Envelopes............................................................................ 31
Other media ........................................................................ 32
Appendix B - Transportation Precautions ............................ 33
Index ........................................................................................ 36
2500ugb.p65 02/06/98, 11:323

English
4OKIJET2500
Safety Instructions
Your Oki printer has been carefully designed to give you years of
safe,reliable performance.As with all electricalequipment, however,
there are a few basic precautions you should take to avoid hurting
yourself or damaging the printer:
• Read the setup instructions in this handbook carefully. Be sure
to save it for future reference.
• Readand follow all warning and instruction labels on the printer
itself.
• Unplug the printer before you clean it. Use only a damp cloth;
do not use liquid or aerosol cleaners.
• Place your printer on a firm, solid surface. If you put it on
something unsteady, it may fall and be damaged; if you place
it on a soft surface, such as a rug, sofa, or bed, the vents may
become blocked, causing the printer to overheat.
• Toprotectyour printerfromoverheating,makesure all openings
on the printer are not blocked. Do not put the printer on or near
a heat source, such as a radiator or heat register. Keep it out of
direct sunlight. Allow enough room around the printer for
adequate ventilation and easy access to the paper trays.
• Do not use your printer near water, or spill liquid of any kind
on it.
• Be certain that your power source matches the rating listed on
the back of the printer. If you are not sure, check with your
dealer or with your local power company.
• Your printer has an earthed, 3-pin plug as a safety feature, and
it will only fit into an earthed outlet. If you cannot plug it in,
chances are you have an older, non-earthed outlet; contact an
electrician to have the outlet replaced. Do not use an adapter
to defeat the earthing.
• To avoid damaging the power cable, do not put anything on it
or place it where it will be walked on or damaged. If the cable
becomes damaged or frayed, replace it immediately.
• If you are using an extension cable or power strip with the
printer, make sure that the total current (amperes) required by
all the equipment on the extension is less than the extension’s
rating. The total ratings of all equipment plugged into the
outlet should not exceed 15 amperes.
• The power outlet into which you plug your printer must remain
accessible at all times.
• It is recommended that the printer be switched off prior to
opening or removing covers.
2500ugb.p65 02/06/98, 11:324

English
User’s Guide 5
This product complies with the requirements of the Council
Directives 89/336/EEC and 73/23/EEC on the approximation
of the laws of the member states relating to electromagnetic
compatibility and low voltage.
• Do not poke anything into the ventilation slots on the printer;
you could get a shock or cause a fire.
• Asidefrom the routine maintenance described in thishandbook,
do not try to service the printer yourself; opening the cover
may expose you to shocks or other hazards.
• Do not make any adjustments other than those outlined in the
handbook since you may cause damage requiring extensive
repair work.
If anything happens that indicates that your printer is not working
properly or has been damaged, unplug it immediately and contact
your dealer.
These are some of the things to look for:
• The power cable or plug is frayed or damaged.
• Liquid has been spilled into the printer, or it has been
exposed to water.
• The printer has been dropped, or the cabinet is damaged.
• The printer does not function normally when you are
following the operating instructions.
2500ugb.p65 02/06/98, 11:325

English
6OKIJET2500
Control Panel Buttons and Indicators
The control panel has three buttons and six lights (LEDs) that are
used to control and display the condition of the printer. Each button
and LED has multiple functions.
The significance of each LED is determined by whether or not the
light is lit or if the light is blinking. The function of each of the
buttons and LEDs is explained in the following pages.
Yellow LED
Power
LED Power /
Reset Error
LED Resume/FF
Cartridge
Change / Clean
BlackLED
CyanLED
MagentaLED
Power/Reset button
Press and release the button
once to turn the printer ON.
If the printer is ON, press
and release the button to
reset the printer.
When the green Power LED
is lit, the printer is ONLINE
and ready to print.
Note: If the Power/Reset button is pressed during the print
cycle, the printer will complete the current line before it
stops printing.
Note: When the printer is reset, the following occurs:
• The data remaining in the buffer is cleared.
• The permanently stored settings in the printer memory
are retained.
2500ugb.p65 02/06/98, 11:326

English
User’s Guide 7
Power LED
The green Power LED will blink
when the printer is processing
data. The green Power LED will
be ON when the printer is
ONLINE and is ready to print.
Resume/FF Button
Resume Printing: Press and
release the Resume/FF button.
Eject Paper: Press the Resume/
FF button and hold for 2 seconds
then release the button.
Clear Errors: Press and release
the Resume/FF button.
Print a Demo Page: With no data
in the print buffer, press the
Resume/FF button and hold for
2 seconds then release the button.
Cartridge Change/Clean button
Cartridge Change: Press
and release the Change
Cartridge/Clean button.
Refer to the label on the
inside of the Carriage Cover
to change the cartridge.
Clean Cartridge: Press and
hold the Change Cartridge/
Clean button for 2 seconds
and then release. This
activates the cleaning cycle.
Note: This function is operational only when the Power LED
is ON.
Note: Cartridge changing and cartridge cleaning can be
executed during printing. The printer finishes printing
the current line, cleans the cartridge, then resumes
printing. Changing the cartridge during printing may
affect the print quality.
2500ugb.p65 02/06/98, 11:327

English
8OKIJET2500
Error LED
Recoverable Error (steady light):
Press and release the Resume/FF
button.
Non-Recoverable Error (flashing
LED): Refer to the “Troubleshooting”
section in this guide.
Note: When the red Error LED is lit, the printer is in an error
status condition. When a recoverable error has
occurred, the light will stay lit.
Low Ink Indicators
The four Low Ink Indicators are
OFF when the Colour Print Head
is installed and the Ink Cartridges
contain ink.
The four Low Ink Indicators are
ON when they are low on ink.
Purchase a new Ink Cartridge. The
Ink Cartridge will soon be empty.
The four Low Ink Indicators
BLINK when the Ink Cartridge is
empty. Replace the Ink Cartridge
at this time.
2500ugb.p65 02/06/98, 11:328

English
User’s Guide 9
Print Head Care
The OKIJET 2500 requires minimal maintenance. The procedures
in this section of the manual describe routine Print Head
maintenance and cleaning.
Replacing/swapping the print head (colour or black-only)
Note: If your printer has never had a Print Head installed, refer
to the “Installing the Print Head for the first time” section
of your Setup Guide for instructions.
Note: The printer must be turned ON to perform the following
steps.
1. Press the CartridgeChange/Cleanbuttononthe control panel.
2. Open the Top Cover.
3. Once the Carriage moves to the centre and stops, move the
green Cartridge Lock Lever to the forward position and remove
the Print Head.
Caution: Ensurethat the greenCarriage Lock Lever is STILLin
the forward position before performing the next step.
2500ugb.p65 02/06/98, 11:329

English
10 OKIJET2500
4. Reinstall the Print Head by aligning the hole in the Print Head
with the green post on the Printer Carriage. Lower the Print
Head down gently into position.
5. Move the green Cartridge Lock Lever backwards to secure the
Colour Print Head. Close the Top Cover.
Note: The Print Head must be stored in the Print Head Storage
Box when not installed in the printer. If the Print Head is
not stored in the printer or the storage box, premature
failure of the Print Head will result.
6. Place the Print Head in the Print Head Storage Box and firmly
click shut the box cover.
7. Press the Cartridge Change/Clean button. The printer will
prepare the cartridge for printing.
Note: If the carriage does not return home after the Cartridge
Change button is pressed, try removing and reinstalling
the Print Head.
PrintheadStorage
Box
2500ugb.p65 02/06/98, 11:3210

English
User’s Guide 11
Replacing ink cartridges
This section explains how to replace an Ink Cartridge without
removing the Print Head from the printer.
Always use genuine Oki consumables. Some
alternatives can cause serious damage and may
affect your warranty.
1. Press the Cartridge Change/Clean button on the control
panel.
2. Open the Top Cover.
WARNING!
Keep the Ink Cartridges out of the reach of children.
Do not get the ink near your eyes or mouth.
3. Remove the empty Ink Cartridge from the Colour Print
Head.
Note: Do not remove the Ink Cartridge until you have a
replacement cartridge ready to install.
4. Holding the ink cartridge bag upside down, tear the bag
open using the slit in the top left hand corner, as illustrated.
Slowly remove the new Ink Cartridge from the plastic bag.
A protective strip of plastic is pulled from the Ink Cartridge
as the plastic bag is removed. Follow the instructions on
the ink cartridge bag.
Note: Do not touch the uncovered hole in the Ink Cartridge.
The ink will get on your hands, if you touch it.
2500ugb.p65 02/06/98, 11:3211

English
12 OKIJET2500
Caution: Do not force fit the Ink Cartridge into the Print Head.
5. Insert the Ink Cartridge into the correct location on the
Colour Print Head as shown. The Ink Cartridges and
corresponding locations are colour coded and numbered.
6. Snap the Ink Cartridge into position. Close the Top Cover.
7. Press and release the Cartridge Change/Clean button. The
printer will prepare the Print Head for printing.
Print head storage box
This Storage Box is designed to protect one Print Head when
the other one is installed in the printer. The box will hold either
the Colour Print Head or the optional Black Ink Jet Cartridge
when not in use. The Print Head Storage Box can be attached to
the back of the printer. If space limitations are a concern, the
Print Head Storage Box can be stored elsewhere.
Note: It is strongly recommended that the Print Head be stored
in the Storage Box. The Storage Box should be placed in
a cool location away from direct sunlight. For best
performance, once a month the Print Head should be
taken out of the Storage Box, installed in the printer and
a few demo prints run before being stored once again, in
the Storage Box.
Printhead
storagebox
2500ugb.p65 02/06/98, 11:3212

English
User’s Guide 13
WARNING!
Keep the Ink Cartridges out of the reach of children.
Do not get the ink near your eyes or mouth.
Caution: Do not touch the uncovered Print Head when
removing the Print Head. Ink will get on your hands
and the Print Head may become contaminated.
Caution: Avoid contact of the Print Head with hands and
clothing. The ink cannot be removed easily from
these items.
Transporting the printer
When moving the printer from one location to another, remove
the Print Head and place it in the Print Head Storage Box during
transit. This will prevent the Print Head and Ink Cartridges from
being damaged during the move.
Cleaning the printer cover
Caution: To avoid damage to the printer, do not pour or spray
water directly onto the printer. Use only water to
moisten the cleaning cloth. Do not use detergent,
alcohol, etc.
1. Press and hold the Power button for 2 seconds to switch
the printer OFF.
2. Unplug the Power Cable from the wall outlet.
3. Slightly dampen a soft clean cloth with water and wipe the
Printer Cover.
4. Wipe Printer Cover dry with a clean cloth.
5. Reconnect the Power Cable.
2500ugb.p65 02/06/98, 11:3213

English
14 OKIJET2500
Selecting Printer Options
The purpose of this section is to provide information about how to
use the options in the OKIJET 2500 Printer Driver.
Accessing printer settings
Note: The application may override any options that are selected
using the printer driver.
Control of your print settings is provided from the dialogue box of
the OKIJET 2500 Windows™ Printer Driver. The way you access
the printer settings will vary depending on your application.
There are two ways to access the OKIJET 2500Windows™ Printer
Driver:
1. Fromwithin your Windows™ application:
You typically select Print...orPrintSetup...fromtheFilemenu
of your application, and then select Options or Properties.
Each application determines the path needed to display the
OKIJET 2500 dialogue box.
2. Windows™3.1:
From the Control Panel, open the Printers dialogue box then
select the OKIJET 2500 Printer from the Installed Printers list.
Click the Setup button.
Windows95™:
Select Start,Settings, then Printers. Highlight OKIJET2500
and open Properties.
For information about the available settings, refer to the on-
line help system.
2500ugb.p65 02/06/98, 11:3214

English
User’s Guide 15
Spool manager
The Spool Manager is a queue for pending print jobs. There are
some conditions during which some jobs will not print and will be
held in the queue.
To release the documents for printing, perform the following:
1. Open the Spool Manager.
2. Select the OKIJET 2500 printer.
3. Pull down the Queue menu and select the checked Hold menu
itemtorelease the document for printing. The statuswill change
to Active.
If you continue to have problems, close the Spool Manager. Do not
save the job and resend the document.
Note: Individual documents can be deleted by using the pull down
Documentmenu.
Troubleshooting
Clearing paper misfeeds
1. The red Error Light will be lit to indicate a paper jam.
2. Remove all paper from the Paper Tray.
3. Fan the paper and reinstall it in the Paper Tray. Press and
release the Resume/FF button to continue the print job.
4. If the misfeeds continue, flip the paper stack over, press
and release the Resume/FF button to continue the print job.
2500ugb.p65 02/06/98, 11:3215

English
16 OKIJET2500
Clearing paper jams
If the trailing edge is accessible
If the trailing edge of the paper is accessible in the paper tray,
grasp it, then press the Resume/FF button for two seconds. This
will free the paper so that you can pull it out.
If the trailing edge is not accessible
1. If you cannot reach the trailing edge of the paper in the
Paper Tray, remove the unused paper from the tray.
2. Remove the Paper Output Shelf.
3. Grip the Paper Tray with your fingers and squeeze the green
tabs backwards to release the tray.
GreenTabs
4. Swing the Paper Tray down towards the back and withdraw
from the printer.
5. Remove the jammed sheet of paper from the printer.
2500ugb.p65 02/06/98, 11:3216

English
User’s Guide 17
6. Reinstall the Paper Tray: press in on the Feed Plate and insert
the tray into the back of the printer, then swing it towards
you and press down on the green tabs.
7. Reinstall the Paper Output Shelf.
8. Fan the paper and reinstall it in the Paper Tray.
9. Press and release the Resume/FF button to continue the
print job.
Clear multi-page paper jams
If a bunch of ten or more pages has jammed in the printer,
removing the Paper Tray will not allow sufficient clearance to
extract it. To correct such a paper jam, lift the cover of the printer
and press on the green paper jam symbol inside. This will
release the paper and allow you to remove it.
FeedPlate GreenTabs
2500ugb.p65 02/06/98, 11:3217

English
18 OKIJET2500
Problem Solving
The following charts list some conditions that may occur and the
recommended solutions. Follow the suggested solutions until the
problem is corrected. If the problem persists, contact your local
authorized Oki representative.
Printer Power LED does not turn on
Cause:No power from outlet.
Solution: Connect the power cable to a different power outlet.
Cause:Power cable is not securely inserted into the power
outlet or printer inlet.
Solution: Remove the power cable from the wall outlet. Then
remove the power cable from the printer power inlet.
Plug the power cable into the printer power inlet and
then into the wall outlet.
Cause: Power cable is damaged.
Solution: Check the power cable and replace if damaged.
Printer output does not reflect the options selected
Cause:The options selected with the print driver are being
overridden by the application.
Solution: The application will override any options that are
selected using the printer driver. Choose the desired
options through your application.
Blank print
Cause:Print Head, cable or PC.
Solution: Open Windows Printer Driver and under ‘Printer
Services’ generate a test print.
• Test print is OK:
– Check cable or PC.
• Test print is blank:
– Remove and reinstall Print Head.
– Press the Cartridge Change/Clean button for
2 seconds to clean (clean and restore) the Print
Head. Repeat if necessary.
– Replace the Print Head.
– Contact your local authorized Oki
representative.
2500ugb.p65 02/06/98, 11:3218

English
User’s Guide 19
Data is sent but not printed
Cause:Printer is not set for local port.
Solution: Check the port setting (usually LPT1) for your printer
to be sure that it is not being directed either to a remote
printer or to print to file. (In Windows 3.1x, double
click the Control Panel icon, double click Printer,
click Setup, Connect…, Network…. In Windows 95,
press Start, select Settings,Printers:click the OKIJET
2500iconwiththe right mouse button: clickProperties,
Details).
Cause:Interface cable is not connected properly.
Solution: Press and release the Power on/Reset button to make
the printer stop its operation. Then properly reconnect
the interface cable to the printer and host computer.
Cause:Interface cable is damaged.
Solution: Check the interface cable and replace if damaged.
Cause:The type of interface is incorrect.
Solution: Verify that the computer is using the parallel interface.
Check your software manual to ensure that your
software communicates to the interface port that your
printer is connected to.
Cause:Ready light is flashing.
Solution: Press and release the Resume/FF button to continue
printing.
Cause:Interface Cable.
Solution: Correct cable - IEEE1284 compliant parallel
bidirectional interface cable.
Error light turns on
Cause:Printer is out of paper.
Solution: Add paper to the Paper Tray. Press the Resume/FF
button.
Cause:Print Head has not been correctly installed.
Solution: Remove and reinstall the Print Head.
Cause:Carriage position error has occurred.
Solution: Press the Resume/FF button to clear the error and eject
the paper.
• Ensure that all packing material is removed.
2500ugb.p65 02/06/98, 11:3319

English
20 OKIJET2500
Cause:Paper feed error has occurred.
Solution: If paper has misfed, remove the jammed paper. Refer to
“Clearing paper misfeeds” in this chapter of the manual
for information.
Errorlight flashes
Cause:An internal printer fault has occurred.
Solution: Switch the printer OFF then ON again. If the problem
persists, contact your local authorized Oki
representative.
Whitehorizontallinesandstreaks
Cause:The Print Head nozzles are blocked.
Solution: Press the Cartridge Change/Clean button for 2 to 5
seconds to clean and restore the Print Head.
Print a Test page (hold Resume/FFbutton while turning
printeron). If theTestpage still showsnozzlesnotfiring,
repeat the above process up to 5 times. If the problem
continues, replace the Print Head.
Cause:The Ink Cartridge is empty.
Solution: Replace the Ink Cartridge.
Printisfaint or missing
Cause:The paper being used is not one of the recommended
types.
Solution: Refer to the “Selecting & Ordering Supplies” section
of this manual for paper recommendations.
Cause:The paper is damp.
Solution: Reload with fresh paper.
Cause:The Print Head nozzles are blocked.
Solution: Press the Cartridge Change/Clean button for 2 to 5
seconds to clean and restore the Print Head.
Print a Test page (hold Resume/FFbutton while turning
printer on). If theTestpagestillshows nozzles not firing,
repeat the process 2 more times. If the problem is not
corrected, replace the Print Head.
Cause:Printer is in the Fast mode.
Solution: Use the printer driver to select a different mode.
Cause:The Ink Cartridge is clogged, defective or empty.
Solution: Replace the Ink Cartridge.
2500ugb.p65 02/06/98, 11:3320