Oki C9200 Service manual

1
Contents
Ordering Replacement
Supplies ........................................ 2
Loading Print Media .................... 3
Print Media .................................... 5
Standard Paper................................ 5
Recycled Paper ............................... 6
Matte Photo .................................... 7
Labels ............................................. 8
Transparencies................................ 9
Thick Paper (Cards, Index) .......... 10
Changing Default Media
Settings ....................................... 12
Walk-Up Functions ..................... 14
Secure Print .................................. 14
Proof & Print ................................ 15
Color Balance Adjust ................... 16
Print the MenuMap ...................... 17
Print a Demo Page........................ 17
Print the File List.......................... 17
Power Save Settings ..................... 18
Control Panel Buttons
& Lights ....................................... 19
Clearing Paper Jams .................. 23
Paper Feed Jam............................. 23
Transport Jam ............................... 24
Exit Jam........................................ 25
Tray X Jam ................................... 27
MP Tray Jam ................................ 28
Duplex Paper Jams ....................... 28
Changing Toner Cartridges ......31
Error Messages ........................... 34
Service & Support.......................37
For more information,
see the on-line OKI C9000 Series
Desktop User’s Guide
(click Start ®Programs ®
OKI C Series ®
Desktop User’s Guide).

2
Image Drums
Black..................OKI #41514708
Cyan ..................OKI #41514707
Magenta .............OKI #41514706
Yellow................OKI #41514705
Fusers
120 V .................OKI #41531401
230 V .................OKI #41531403
Order Numbers
Toner Cartridges
Black..................OKI #41515208
Cyan ..................OKI #41515207
Magenta .............OKI #41515206
Yellow................OKI #41515205
Transfer Belt
Transfer Belt......OKI #41531501
Ordering Replacement Supplies
How to Order
• Consult the dealer where you purchased your printer.
• Consult an Oki Data Authorized Sales or Service
Dealer. (Call 1-800-OKI-DATA [1-800-654-3282] for
the nearest Authorized Sales and Service location.
Have your ZIP code ready.)
•U.S., Puerto Rico, Guam, and U.S. Virgin Islands only:
Order on the Internet http://www.okidata.com.
•U.S. only: Order toll-free at 1-800-OKI-DATA, using
VISA®, MasterCard®or American Express®. $10.00
minimum purchase required.
• Check office supply catalogs or your local stationery
store. Most carry OKI brand supplies.
Take Advantage of
OKI’s Supply Manager
Don’t run out of supplies again!
• Calculates your usage based on
information you provide.
• Sends you an email reminder
when it’s time to reorder.
As easy as 1-2-3:
1. Go to http://www.okidata.com.
2. Click Buy Online.
3. Click the Supply Manager icon
and register directly on line!

3
Loading Print Media
and change the media
indicator:
3. If loading paper, fan it.
Tray 1, Auxiliary
Trays & High
Capacity Feeder
1. Pull the tray out.
2. If necessary, adjust the
media guides:
(Legal size and larger only):
4. Load the print media, print
side down, keeping the stack
below the PAPER FULL
mark (1), then gently push
the paper tray back into the
printer.
!Letterhead stationery
(letter, A4 or B5 size):
Long edge feed—load with
the top aimed toward you:
Short edge feed—load with
the top to the right:

4
4. If loading paper, fan it.
5. Place the media print side up
on the tray.
Loading Print Media (cont.)
Multi-Purpose Tray
1. Open the Multi-Purpose
Tray.
2. Adjust the guides for the
media you are using. !Letterhead Stationery (Letter, A4 or B5):
Long edge feed, load with
top aimed toward the back
of the printer:
Short edge feed, load with
top nosed into the printer:
Transparencies & Labels:
Print side up. (Remember,
default = long edge feed.)
Envelopes:
Flap down and nosed into
the printer:

5
Print Media
Standard Paper
Recommended
Letter
• HammerMill®Laser,
24 lb.*
• Xerox®
- 4024, 20 lb.*
- 4024DP, 20 lb.*
- Xpressions, 24/28/32 lb.*
- Color Xpressions, 24 lb.*
Legal
• Xerox 4024DP, 20 lb.*
Weight Range
• 16 to 54 lb. US Bond
(60 to 200 g/m2)
!Duplex printing: paper
only, 20 to 28 lb US bond.
If you experience curling
in duplex mode with 20 or
24-lb. paper, switch to
28-lb. US Bond.
Tabloid
• HammerMill Laser, 24 lb*.
• Wausau Exact®Color Copy,
28 lb.*
Usable Sizes
• Tabloid, Tabloid Extra
• Letter, Executive
• Legal-14, -13.5, -13
• A3 Nobi**, A3 Wide, A3,
A4, A5, A6**
• B4, B5
• Custom** (MP Tray only,
must be defined in driver)
Feed Paths
• Tray 1 (range to 47 lb US
Bond)
• Multi-Purpose Tray (range
to 110 lb Index or 54 lb. US
Bond)
• Tray 2 or 3 (optional, range
to 47 lb. US Bond)
• High Capacity Feeder
(optional, range to 47 lb. US
Bond)
Exit Paths
• Top (up to 47 lb. US Bond
max.)
• Straight-Through (up to 54
lb. US Bond max.): required
when using Multi-Purpose
Tray
* US Bond ** Not for duplex printing

6
Print Media (cont.)
Recycled Paper
Recommended
Letter Size
• Great White®Recycled
Content 86100, 24-lb.*
• Weyerhaeuser®Husky Zero
Copy 3108 20 lb.*
• Xerox®Recycled, 3 Holes,
20 lb.*
Usable Sizes
• Tabloid, Tabloid Extra
• Letter, Executive
• Legal-14, Legal-13.5,
Legal-13
• A3 Nobi, A3 Wide, A3, A4,
A5, A6
• B4, B5
• Custom (MP Tray only;
must be defined in the driver)
Weight Range
• 16 to 54 lb. US Bond
(60 to 200 g/m2)
!Recycled paper is slightly
thicker than non-recycled
paper of the same paper
weight (ream weight). If
the toner is not fusing
properly, change the Media
Weight to the next higher
setting.
Feed Paths
• Tray 1 (range to 47 lb US
Bond)
• Multi-Purpose Tray (range to
110 lb Index or 54 lb. US
Bond)
• Tray 2 or 3 (optional, range
to 47 lb. US Bond)
• High Capacity Feeder
(optional, range to 47 lb. US
Bond)
Exit Paths
• Top (up to 47 lb. US Bond
max.)
• Straight-Through (up to 54
lb. US Bond max.): required
when using Multi-Purpose
Tray
* US Bond

7
Print Media (cont.)
Matte Photo
Usable Sizes
• Tabloid, Tabloid Extra
• Letter, Executive
• Legal-14, -13.5, -13
• A3 Nobi, A3 Wide, A4, A5,
A6
• B4, B5
• Custom (MP Tray only;
must be defined in the driver)
Weight Range
• 20 to 54 lb. US Bond
(75 to 200 g/m2)
Feed Paths
• Tray 1 (range to 47 lb US
Bond)
• Multi-Purpose Tray (range to
110 lb Index or 54 lb. US
Bond)
• Tray 2 or 3 (optional, range
to 47 lb. US Bond)
• High Capacity Feeder
(optional, range to 47 lb. US
Bond)
Exit Paths
• Top (up to 47 lb. US Bond
max.)
• Straight-Through (up to 54
lb. US Bond max.): required
when using Multi-Purpose
Tray

8
Labels
Precautions
• Use label sheets designated
for laser printers.
• Labels must be able to
withstand 392°F (200°C) for
0.1 second.
• Labels must cover the entire
carrier sheet.
• Label adhesive must not be
exposed; if it is, it will cause
jamming in the printer.
Print Media (cont.)
For Individual Print
Jobs
Make the following settings in
the printer driver as you print
the job:
•Source = MP Tray
•Size = Letter or A4
•Type = LABEL1 (Heavy) or
LABEL2 (Ultra Heavy)
•Windows®Adobe®
PostScript®driver only:
Paper Size Check (usually
under Paper Source
Options) = Deselected (Off)
Making Labels the
Default
If the MP Tray will normally
be loaded with labels, set the
printer menu as follows (see
page 12):
•MP Tray PaperSize = Letter
or A4
•MP Tray MediaWeight=
Heavy (LABEL1) or Ultra
Heavy (LABEL2)
Usable Sizes
• Letter, A4
Feed Path
• Multi-Purpose Tray only
Exit Path
• Straight-Through Only
Maximum depth of label sheet
feed stack: about
3/8-inch (10 mm)

9
Print Media (cont.)
Transparencies
Caution!
Transparencies must be
able to withstand 392°F
(200°C) for 0.1-second.
Recommended
•3M
®CG3720 (Letter)
• Folex®BG67 (A4)
Usable Sizes
• Letter, A4
• Tabloid, Tabloid Extra
Feed Paths
• Tray 1 (up to 250, print side
down)
• Multi-Purpose Tray (up to
50, print side up)
!Transparencies can not be
fed from the optional
Auxiliary Trays or from the
optional High Capacity
Feeder.
Exit Path
• Straight-Through only
For Individual Print Jobs
Make the following settings in
the printer driver as you print
the job:
•Source = Tray 1 or MP Tray
•Size = Letter , A4, Tabloid or
Tabloid Extra
•Type = Transparency
•Windows Adobe PostScript
driver only:
Paper Size Check (usually
under Paper Source
Options) = Deselected (Off)
Making Transparencies
the Default
Tray 1
If Tray 1 will normally be
loaded with transparencies, set
the printer menu as follows
(see page 12):
•Tray1 MediaType =
Transparency
Multi-Purpose Tray
If the MP Tray will normally
be loaded with transparencies,
set the printer menu as follows
(see page 12):
•MP Tray PaperSize =
Letter, A4, Tabloid or
Tabloid Extra
•MP Tray MediaType =
Transparency

10
Print Media (cont.)
Thick Paper
(Cards, Index)
Caution! Failure to change
the printer’s media settings
before printing on thick paper
will damage the printer.
Recommended
Letter
• HammerMill®
- Cover Copy, 60 & 80 lb.*
- Color Cover Copy
#12002-3 80 lb.*
• Springhill®Index, 110 lb.
• Wausau Exact®Index
- #49111, 90 lb.
- #49511, 110 lb.
• Weyerhaeuser®First Choice
Premium Cover #8210, 80
lb.*
• Xerox®
- Color Xpressions, 65 lb.*
- Cover Stock, 65 lb.*
- Index, 90 lb.*
Tabloid
• Strobe™ Gloss, 100 lb.*
Usable Sizes
• Tabloid, Tabloid Extra
• Letter, Executive
• Legal-14, -13.5, -13
• A3 Nobi, A3 Wide, A3, A4,
A5, A6
• B4, B5
• Custom (MP Tray only;
must be defined in the driver)
Weight Range
• Up to 110-lb.* (200 g/m2)
Feed Path
• Tray 1 (up to 95 lb. Index)
• Multi-Purpose Tray
Exit Path
• Straight-Through only
For Individual Print
Jobs
Make the following settings in
the printer driver as you print
the job:
•Source = Tray 1 or MP Tray
•Size = Tabloid, Tabloid
Extra, Letter, Executive,
Legal-14, Legal-13.5,
Legal-13, A3 Nobi, A3
Wide, A3, A4, A5, A6, B4,
B5, Custom (MP Tray only;
must be defined in the printer
driver)
•Type = Medium Heavy,
Heavy, or Ultra Heavy (see
page 12)
* Index

11
Print Media (cont.)
Making Thick Paper the
Default
Set the printer menu as follows
(see page 12):
•MP Tray PaperSize =
Tabloid, Tabloid Extra,
Letter, Executive, Legal-14,
Legal-13.5, Legal-13, A3
Nobi, A3 Wide, A3, A4, A5,
A6, B4, B5, Custom (MP
Tray only; must be defined in
the printer driver)
•MP Tray MediaWeight =
Medium Heavy, Heavy or
Ultra (see page 12)

12
Changing Default Media Settings
Media Weight Settings
MediaWeight
Setting US Bond Metric Index
Light 16 lb. 62 g/m233 lb.
Medium Light 17-19 lb. 63-73 g/m234-40 lb.
Medium* 20-24 lb. 74-92 g/m242-50 lb.
Medium Heavy 25-27 lb. 93-103 g/m251-56 lb.
Heavy 28-32 lb. 104-122 g/m258-67 lb.
Ultra Heavy 33-54 lb. 123-200 g/m267-110 lb.
Changing Settings for Tray 1
Transparencies Only: Set Media Type
□Press MENU repeatedly until MEDIA MENU
appears on the display.
□Press ITEM repeatedly until
TRAY1 MEDIATYPE appears on the display.
□Press VALUE (+ or -) repeatedly until
TRANSPARENCY appears on the second line of
the display.
□Press SELECT to engage the new setting.
□Press ON LINE to save the setting and exit the
menu.
Other Special Media: Set Media Weight
□Press MENU repeatedly until MEDIA MENU
appears on the display.
□Press ITEM repeatedly until
TRAY1 MEDIAWEIGHT appears on the display.
□Press VALUE (+ or -) repeatedly until the desired
setting appears on the second line of the display.
□Press SELECT to engage the new setting.
□Press ON LINE to save the setting and exit the
menu.
* Default

13
Changing Settings for
the Multi-Purpose Tray
Transparencies Only
First, set the Media Size
□Press MENU repeatedly until
MEDIA MENU appears on the
display.
□Press ITEM repeatedly until
MP TRAY PAPERSIZE appears on
the display.
□Press VALUE (+ or -) repeatedly
until the desired setting displays on
the second line.
Changing Default Media Settings (cont.)
□Press SELECT to engage the new
setting.
Then, set the Media Type
□Press ITEM repeatedly until
MP TRAY MEDIATYPE appears on
the display.
□Press VALUE (+ or -) repeatedly
until TRANSPARENCY appears on
the second line of the display.
□Press SELECT to engage the new
setting.
□Press ON LINE to save the settings
and exit the menu.
Other Special Media
First set the Media Size
□Press MENU repeatedly until
MEDIA MENU appears on the
display.
□Press ITEM repeatedly until MP
TRAY PAPERSIZE appears on the
display.
□Press VALUE (+ or -) repeatedly
until the desired setting appears on
the second line of the display.
□Press SELECT to engage the new
setting.
Then, set the Media Weight
□Press ITEM repeatedly until MP
TRAY MEDIAWEIGHT appears on
the display.
□Press VALUE (+ or -) repeatedly
until the desired setting appears on
the second line of the display.
□Press SELECT to engage the new
setting.
□Press ON LINE to save the settings
and exit the menu.

14
Secure Print
To Print a
Confidential Document
1. Press MENU.
PRINT JOBS MENU appears on
the display.
Walk-Up Functions
2. Press SELECT and enter your
personal ID number (PIN) using the
control panel buttons.
SELECT JOB
ALL JOBS
appears on the display.
3. Press VALUE + repeatedly until the
name of the job you wish to print
appears on the display.
4. Press SELECT.
The document prints and is deleted
from the printer’s hard drive. The
printer goes back on line.
To Delete a
Confidential Document before
Printing It
1. Press MENU.
PRINT JOBS MENU appears on the
display.
2. Press SELECT and enter your personal
ID number (PIN) using the control
panel buttons.
SELECT JOB
ALL JOBS
appears on the display.
3. Press VALUE + repeatedly until the
name of the job you wish to print
appears on the display.
4. Press CANCEL.
DELETE THE JOB
YES=SELECT/NO=CANCEL
appears on the display.
5. To delete the job, press SELECT.
Otherwise, press CANCEL.
The printer goes back on line.

15
Walk-Up Functions (cont.)
Proof & Print
To Print a Proofed Document
1. Press MENU.
PRINT JOBS MENU appears on
the display.
2. Press SELECT and enter your
personal ID number (PIN) using the
control panel buttons.
SELECT JOB
ALL JOBS
appears on the display.
3. Press VALUE + repeatedly until the
name of the job you wish to print
appears.
4. Press SELECT.
The document prints and is deleted
from the printer’s hard drive. The
printer goes back on line.
To Delete a Proofed
Document before Printing it
1. Press MENU.
PRINT JOBS MENU appears on
the display.
2. Press SELECT and enter your
personal ID number (PIN) using
the control panel buttons.
SELECT JOB
ALL JOBS
appears on the display.
3. Press VALUE + repeatedly until the
name of the job you wish to print
appears.
4. Press CANCEL.
DELETE THE JOB
YES=SELECT/NO=CANCEL
appears on the display.
5. To delete the job, press SELECT.
Otherwise, press CANCEL.
The printer goes back on line.

16
Color Balance
Adjust
To set the Color Balance using
the front panel:
1. Press MENU repeatedly
until COLOR MENU
displays.
2. Press ITEM + repeatedly
until
COLOR BALANCE ADJUST
RESETTODEFAULT
displays.
Walk-Up Functions (cont.)
3. Press SELECT. This restores
factory balance settings,
which form a baseline for
the adjustment.
The Color Balance pattern
prints.
4. Check the color of the center
circle in the printout against
the surrounding circles:
• If the center circle matches
the circles labeled 00, the
color balance is okay. Skip
to step 8.
• If the center circle does not
match circle 00, determine
which surrounding circle
the center circle most
closely matches and note
its number.
5. Press VALUE (+ to increase
# value or - to decrease #
value) until
COLOR BALANCE ADJUST
SELECT PATTERN #
displays, where # represents
the number determined in
step 4.
6. Press SELECT.
The new value is engaged
and a new pattern prints.
7. Check the pattern again and
repeat steps 4 through 6
until the color of the center
circle most closely matches
the circles labeled 00.
!The Color Balance
adjustment is subjective, and
it’s unlikely that you’ll get
an exact match. Repeat steps
4 through 6 up to four times,
then go to step 8.
8. Press ON LINE.
The printer goes back on
line.

17
Walk-Up Functions (cont.)
Print the MenuMap
To print out a list of the current menu
settings:
1. Press MENU once or twice until
INFORMATION MENU appears on
the display.
2. Press ITEM (+ or -).
PRINT MENU MAP appears on the
display.
3. Press SELECT.
The MenuMap prints and the printer
goes back on line.
Print a Demo Page
To print out a demo page:
1. Press MENU once or twice until
INFORMATION MENU appears on
the display.
2. Press ITEM (+ or -) repeatedly until
DEMO1 (the default demo page) or
the file name you wish to print
appears on the display.
3. Press SELECT.
The demo page prints and the printer
returns to the on-line state.
Print the File List
To print out a list of the files stored on
the printer’s hard drive:
1. Press MENU once or twice until
INFORMATION MENU appears on
the display.
2. Press ITEM (+ or -) repeatedly until
PRINT FILE LIST appears on the
display.
3. Press SELECT.
The list of files prints and the printer
goes back on line.

18
Walk-Up Functions (cont.)
Power Save Settings
Power save sets how long the printer
waits before going into standby mode.
This saves energy, but when the printer
is in standby mode it takes a few
moments to warm up when it receives a
print job or if you want to enter the
printer menu and change settings.
!The default setting is 60 minutes.
Other available settings include 5,
15, 30 or 240 minutes; or you can
turn power save off.
Setting the Power Save
Interval
1. Press MENU repeatedly until
SYSTEM CONFIG MENU appears
on the display.
2. Press ITEM (+ or -) until
POWER SAVE DELAYTIME
appears on the display.
3. Press VALUE (+ or -) repeatedly until
the time interval you wish to select
appears on the display.
4. Press SELECT to engage the new
setting.
5. Press ON LINE to save the setting
and exit the menu.
Disabling/Enabling Power
Save (Default = Enabled)
1. Press MENU repeatedly until
MAINTENANCE MENU appears on
the display.
2. Press ITEM (+ or -) repeatedly until
POWER SAVE appears on the
display.
3. Press VALUE + to toggle the setting
between ENABLE and DISABLE.
4. Press SELECT to engage the new
setting.
5 Press ON LINE to save the setting
and exit the menu.

19
ON LINE Button
Printer On Line
Press to take the printer off line.
Printer Off Line
Press to put the printer on line.
Menu Mode
Press to exit the Menu mode and go
back on line.
Password (PIN) Mode
Press to enter a zero in the password.
MENU Button
Printer On Line or Off Line
Press to enter the Menu mode.
Menu mode
• Press to advance to the next the
Category in the Menu.
• Press and hold for 2 seconds or longer
to go back to the previous Category.
Control Panel Buttons & Lights
Password (PIN) Mode
Press to enter the number 4 in the
password.
Error Mode (Attention light blinking)
• If the paper size requested by the print
job is different from the paper
specified as in the tray, press the ON
LINE button to force the job to print
despite the paper size error.
• If you have selected manual print in
the driver, press the ON LINE button
to print the job after you load paper in
the Multi-Purpose tray.

20
Control Panel Buttons & Lights (cont.)
ITEM - [5] Button
Menu Mode
• Press to go back to the previous Item
in the Menu.
• Press and hold to advance backward
through the menu Items quickly.
Password (PIN) Mode
Press to enter the number 5 in the
password.
VALUE + [2] Button
Menu Mode
• Press to advance to the next Value for
an Item in the Menu.
• Press and hold to advance through the
Values quickly.
Password (PIN) Mode
Press to enter the number 2 in the
password.
VALUE - [6] Button
Menu Mode
• Press to go to the previous Value for
an Item in the Menu.
• Press and hold to advance backward
through the Values quickly.
Password (PIN) Mode
Press to enter the number 6 in the
password.
ITEM + [1] Button
Menu Mode
• Press to advance to the next Item in
the Menu.
• Press and hold to advance through the
menu Items quickly.
Password (PIN) Mode
Press to enter the number 1 in the
password.