Oki ML3310e Reference guide

English
QUIETPARKTEAR
FF/LOAD
LF
SEL
SEL
POWER ALARM MENU
GROUPEXIT ITEM SET PRINT
MENU SHIFT TOF
Micro Feed
Up
Micro Feed
Down
PRINT QUALITY
CHARACTER PITCH
HSD
NLQ
UTL
SSD
10 12 15
17 20 PROP
ML3310e/3311e
Help Guide
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This product complies with the requirements of the
Council Directives 89/336/EEC and 73/23/EEC on
the approximation of the laws of the member states
relating to electromagnetic compatibility and low
voltage.(CE)
As an ENERGY STAR Partner, Oki has determined
that this product meets the ENERGY STAR
guidelines for energy efficiency.
Every effort has been made to ensure that the information in
this document is complete, accurate, and up-to-date. Oki
assumes no responsibility for the results of errors beyond its
control. Oki also cannot guarantee that changes in software
and equipment made by other manufacturers and referred to
inthisguidewillnotaffecttheapplicability of the information
in it. Mention of software products manufactured by other
companies does not necessarily constitute endorsement by
Oki.
First edition March 1996.
Copyright 1997 by Oki. All rights reserved.
Written and produced by the Oki Documentation Dept.
Oki and Microline are registered trademarks of Oki Electric
Industry Company, Ltd.
ENERGY STAR is a trademark of the United States
Environmental Protection Agency.
Epson is a registered trademark of Epson America, Inc.
IBM is a registered trademark of International Business
Machines Corp.
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iHelp Guide
English
SafetyInstructions
Your Oki printer has been carefully designed to give you years of
safe, reliable performance. As with all electrical equipment,
however, there are a few basic precautions you should take to
avoid hurting yourself or damaging the printer:
• Read the setup instructions in this handbook carefully. Be
sure to save it for future reference.
• Read and follow all warning and instruction labels on the
printer itself.
• Unplug the printer before you clean it. Use only a damp cloth;
do not use liquid or aerosol cleaners.
• Place your printer on a firm, solid surface. If you put it on
something unsteady, it may fall and be damaged; if you place
it on a soft surface, such as a rug, sofa, or bed, the vents may
become blocked, causing the printer to overheat.
• To protect your printer from overheating, make sure all
openings on the printer are not blocked. Do not put the printer
on or near a heat source, such as a radiator. Allow enough
room around the printer for adequate ventilation.
• The printhead can get quite hot when it has been printing for
a length of time. Do not touch the printhead until it has had a
chance to cool off.
• Do not use your printer near water, or spill liquid of any kind
into it.
• Be certain that your power source matches the rating listed
on the back of the printer. If you are not sure, check with
your dealer or with your local power company.
• Your printer has an earthed, 3-pin plug as a safety feature,
and it will only fit into an earthed outlet. If you can not plug
it in, chances are you have an older, non-earthed outlet;
contact an electrician to have the outlet replaced. Do not use
an adapter to defeat the earthing.
• To avoid damaging the power cord, do not put anything on it
or place it where it will be walked on. If the cord becomes
damaged or frayed, replace it immediately.
• If you are using an extension cord or power strip with the
printer, make sure that the total of the amperes required by
all the equipment on the extension is less than the extension’s
rating. The total ratings of all equipment plugged into the
outlet should not exceed 15 (10 for Sweden only) amperes.
• The power outlet into which you plug your printer must
remain accessible at all times. (CE)
• Do not poke anything into the ventilation slots on the printer;
you could get a shock or cause a fire.
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ii ML3310/11
• Aside from the routine maintenance described in this handbook,
do not try to service the printer yourself; opening the cover may
expose you to shocks or other hazards.
• Do not make any adjustments other than those outlined in
the handbook you may cause damage requiring extensive
repair work.
If anything happens that indicates that your printer is not working
properly or has been damaged, unplug it immediately and contact
your dealer.
These are some of the things to look for:
• The power cable or plug is frayed or damaged.
• Liquid has been spilled into the printer, or it has been exposed
to water.
• The printer has been dropped, or the cabinet is damaged.
• The printer does not function normally when you are
following the operating instructions.
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iiiHelp Guide
English
Contents
Safety .................................................................................. i
Maintenance....................................................................... 1
Replacing the Ribbon Cartridge ........................................ 1
Clearing Paper Jams .......................................................... 2
Rear-Feed Jams ................................................................. 2
Correcting Repetitive Rear-Feed Jams .............................. 4
Single-Sheet Jams.............................................................. 6
Cleaning the Housing ........................................................ 7
Troubleshooting ................................................................. 8
UsingYour Printer ........................................................... 11
Print Mode: Indicator Lights ........................................... 11
Print Mode: Control Panel Keys...................................... 12
Selecting the Print Quality .............................................. 13
Selecting the Character Pitch .......................................... 14
Menu Mode: Control Panel ............................................. 14
Entering and Exiting the Menu Mode ............................. 15
Resetting the Menu.......................................................... 15
Printing the Menu Settings.............................................. 15
Changing the Menu Settings ........................................... 15
Summary of Menu Settings............................................. 16
Explanations of Menu Items............................................ 19
Using the Printer's Features ............................................. 21
Tear Feature ..................................................................... 21
Forms Tear-Off Feature ................................................... 21
Paper Park Feature........................................................... 22
Specifications................................................................... 23
Index ................................................................................ 26
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iv ML3310/11
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1Help Guide
Maintenance
Replacing the Ribbon Cartridge
Note: For the best results, use genuine Oki ribbons.
1. Make sure the printer is turned OFF.
2. Centre the printhead (➊).
Caution! The printhead may be HOT!
M
P
➊
3. Remove and discard the used ribbon cartridge.
4. Unpack the new ribbon cartridge.
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2ML3310/11
5. Install the new ribbon cartridge.
6. Turn the knob (➊) in the direction of the arrow to
take up any ribbon slack.
Clearing Paper Jams
Rear-Feed Jams
1. Turn the printer OFF and use the platen knob to back
the paper all the way out.
2. Open the access cover, and remove the pull-up roller
assembly.
A
➊
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English
3Help Guide
6. Turn the printer on.
7. Press FF/LOAD.
3. Remove any torn pieces of paper.
4. Replace the pull-up roller assembly, and close the
access cover.
5. Reload paper.
FF/LOAD
ITEM
Micro Feed
Up
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4ML3310/11
Correcting Repetitive Rear-Feed Jams
If the paper keeps jamming, you probably have bits of
paper stuck in the paper path.
1. Perform steps 1 through 3 under “Rear-Feed Jams.”
2. Grasp the paper separator (➊), lift it slightly, pull back
on it, then swing it forward.
3. Fold some continuous-form paper over three times to
make a page four sheets thick, load it on the tractors
and close the covers.
4. Swing the paper separator over, and use the platen
knob to draw the quadruple-thick page around the
platen: this brings out any jammed bits of paper.
QUIETPARKTEAR
SET PRINT
TOF
PRINT QUALITY
CHARACTER PITCH
HSD
NLQ
UTL
SSD
10 12 15
17 20 PROP
QUIETPARKTEAR
FF/LOAD
LF
SEL
SEL
POWER ALARM MENU
GROUPEXIT ITEM SET PRINT
MENU SHIFT TOF
Micro Feed
Up
Micro Feed
Down
PRINT QUALITY
CHARACTER PITCH
HSD
NLQ
UTL
SSD
10 12 15
17 20 PROP
➊
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5Help Guide
5. Remove the paper pieces, and use the platen knob to
back the paper out.
6. Swing the paper separator over, reload regular paper,
and lower the paper separator back into place.
7. Replace the pull-up roller assembly, and close the
access cover.
8. Turn the printer on.
9. Press FF/LOAD.
QUIETPARKTEAR
FF
/LOAD
M
ENU
EM
SET PRINT
TOF
Mic
roFeed
U
p
PRINT QUALITY
CHARACTER PITCH
HSD
NLQ
UTL
SSD
10 12 15
17 20 PROP
FF/LOAD
ITEM
Micro Feed
Up
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6ML3310/11
Single-Sheet Jams
1. Turn the printer off.
2. Use the platen knob to back the jammed paper out.
3. Open the access cover and remove the pull-up roller
assembly.
4. Remove any torn pieces from around the carriage.
5. Reinstall the pull-up roller assembly, and close the
access cover.
6. Turn the printer on, and reload paper.
QUIETPARKTEAR
FF/LOAD
LF
SEL
SEL
POWER ALARM MENU
GROUPEXIT ITEM SET PRINT
MENU SHIFT TOF
MicroFeed
Up
MicroFeed
Down
PRINTQUALITY
CHARACTERPITCH
HSD
NLQ
UTL
SSD
10 12 15
17 20 PROP
QUIETPARKTEAR
FF/LOAD
LF
SEL
SEL
POWER ALARM MENU
GROUPEXIT ITEM SET PRINT
MENU SHIFT TOF
MicroFeed
Up
MicroFeed
Down
PRINTQUALITY
CHARACTERPITCH
HSD
NLQ
UTL
SSD
10 12 15
17 20 PROP
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English
7Help Guide
Cleaning the Housing
You should clean the printer every six months (or after
about 300 hours of operation).
Note: Never use solvents or strong detergents on the cabi-
net: they could damage the housing.
1. Turn the printer off, and remove any paper from the
path.
2. Open the access cover, remove the pull-up roller
assembly.
3. Use a clean, dry cloth to dust around the carriage shaft
and platen. Remove any loose bits of paper.
4. Reinstall the pull-up roller assembly, and close the
access cover.
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8ML3310/11
Troubleshooting
Problem: Nothing happens when I turn on the printer.
Solution: Check the power cable connection and power
outlet to your printer. If you are using a power
strip, make sure it is turned on, and that the
fuse has not blown nor the circuit breaker
tripped.
Problem: The printer does not print when data is sent.
Solutions: (1) Is the SEL light on? If not, press the
SEL key.
(2) Check that the interface cable is securely
connected to both the printer and the
computer.
(3) If you have the optional serial interface
board installed, check to be sure that it is
firmly seated in the printer.
Problem: I'm getting strange symbols, incorrect fonts,
etc., when I try to print a document.
Solution: (1) Check to be sure that the printer driver you
have selected in your software matches the
printer emulation. (Press SHIFT and SEL
keys, then press GROUP key: this will print
a line showing the emulation you have
selected.)
(2) If you have embedded any printer
commands in your software, check to be
sure that you entered them correctly.
Problem: I've installed a new ribbon and the printing is
smeared and streaked.
Solution: The ribbon shield is either loose or missing.
Remove the ribbon cartridge and check the
clear plastic ribbon shield: if it's loose, secure
it in place, if it is missing, find it and reinstall
it.
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9Help Guide
Problem: TheALARM light is on and the Character Pitch
15 light is flashing.
Solution: This indicates a paper jam. Press the SEL key
and correct the paper jam situation ( see
“Clearing Paper Jams” earlier in this manual).
Problem: TheALARM light is on and the Character Pitch
10 light is flashing.
Solution: This indicates that the paper lever is set at the
wrong position for the paper you are trying to
use: move it to the proper setting.
Problem: The ALARM light is blinking.
Solution: Try turning the printer off and then back on
again. If the light still blinks, call for service.
Problem: The printer needs paper, but the ALARM light
is not on and I can’t load the paper.
Solution: Press and release the SEL key, then hold the
SHIFT key and press the RESET
(CHARACTER PITCH) key: this resets the
printer.
Problem: My word processor files don’t print the way I
have the menu and front panel set.
Solution: Before sending a file to the printer, many word
processors send either an “initialisation string”
or an I-Prime signal to the printer. The
initialisation string contains codes that override
the panel and menu settings.
To change your printer to ignore the reset code,
enter the Menu Mode, go down to the Set-Up
group and change the setting for Reset Inhibit
to Yes (see Menu Mode later in this manual).
The I-Prime signal will automatically override
any front panel settings you have made. To
eliminate this problem, enter the Menu Mode,
go down to the Parallel Interface group and
change the setting for I-Prime to Invalid (see
Menu Mode later in this manual).
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10 ML3310/11
Problem: The Print Quality and Character Pitch keys on
the front panel won’t work.
Solution: The Operator Panel Function in the printer
menu can be used to disable these buttons. If
the printer is part of a customised system or if
it is used by a number of people, the system
manager may have used this option to make
sure the printer is always set properly.
Problem: Continuous-form paper is sticking to the paper
separator.
Solution: In cold dry weather, static charges can build
up and make the paper cling to the paper
separator. Try moving the paper guides together
so that the paper rests on the guides rather than
on the separator.
Problem: Ink smears on paper.
Solution: This may be caused by excessive printhead
travel from the centring position when printing
narrow columns. Set Centring Position to
MODE 1. On ML3311 also try MODE 2. (See
Menu Mode).
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11Help Guide
➎ALARM ....................... Glows = error condition exists:
➤out of paper if no other lights are blinking
➤paper jam if 15 cpi light is also blinking
➤paper lever is set to wrong position if 10 cpi
light is also blinking.
Blinks = error condition. Turn printer off, then on;
if the light still flashes, contact your service dealer.
➏10/12/15/17/20/PROP..... Indicate character pitch selected.
Using Your Printer
Print Mode: Indicator Lights
➊SEL...............Glows = printer selected, ready to receive data
Flashes = printer in Print Suppress Mode
Not lit = printer deselected (can’t receive data)
➋QUIET..........Glows = printer in Quiet state.
➌POWER ........Glows = printer turned on.
➍PRINTQUALITY....... Indicates print quality selected.
QUIETPARKTEAR FF/LOAD
LF
SEL
SEL
POWER ALARM MENU
GROUPEXIT ITEM SET PRINT
MENU SHIFT TOF
Micro Feed
Up
Micro Feed
Down
PRINT QUALITY
CHARACTER PITCH
HSD
NLQ
UTL
SSD
10 12 15
17 20 PROP
➊➋
➌➎
➍
➏
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12 ML3310/11
Print Mode: Control Panel Keys
➎PRINTQUALITY............. Selects the print quality.
➏FF/LOAD .......................... Loads/ejects single sheet of paper;
moves continuous-form paper to
print position.
➐TEAR ................................ Movescontinuous-formpaper up for
tear-off or back down for printing.
➑PARK................................. Retractscontinuous-form paper from
the path
➒CHARACTERPITCH....... Selects the character pitch. Used
with the SHIFT key to reset the
printer.
➊SEL.......... Selects/deselects printer. When held on power up,
engages the Menu Mode.
➋SHIFT ..... Press and hold while pressing another switch to en-
gage the alternate function for that switch (e.g. “Mi-
cro Feed Down” for the LF key).
➌LF ............ Moves paper up one line: press and hold for repeti-
tive line feeds. When held on power up, activates the
Font Test
➍QUIET..... Turns Quiet Mode on and off. When held on power
up, activates the Rolling ASCII Test.
QUIETPARKTEAR FF/LOAD
LF
SEL
SEL
POWER ALARM MENU
GROUPEXIT ITEM SET PRINT
MENU SHIFT TOF
Micro Feed
Up
Micro Feed
Down
PRINT QUALITY
CHARACTER PITCH
HSD
NLQ
UTL
SSD
10 12 15
17 20 PROP
➊➌➎
➑➒
➏
➍
➋
➐
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13Help Guide
Selecting the Print Quality
Important!Front panel settings for print quality and
character pitch can be overridden by software
commands. The lights will always reflect the
printer’s state.
Press PRINT QUALITY to select:
NLQ: Near Letter Quality
• Highest quality, slowest speed
• Courier or Gothic fonts
• Recommended for correspondence
UTL: Utility
• Medium quality, medium speed
• Gothic font only
• Recommended for internal documents and
high-volume data.
HSD: High Speed Draft
• Lower quality, faster speed
• Gothic font only
• Recommended for preliminary drafts.
SSD: Super Speed Draft
• Lowest quality (12 cpi only), fastest speed
• Gothic font only
• Recommended for fastest output of preliminary drafts.
In order to use Super Speed Draft (SSD), you must enter
the Menu Mode and make changes:
1. Press SHIFT + SEL.
2. Press GROUP twice.
3. Press ITEM.
4. Press SET until DRAFT appears as the setting for the
Print Mode.
5. Press ITEM.
6. Press SET (SSD appears as the setting for the Draft
Mode).
7. Press SHIFT + SEL key to exit the Menu Mode and
save your changes.
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14 ML3310/11
QUIETPARKTEAR FF/LOAD
LF
SEL
SEL
POWER ALARM MENU
GROUPEXIT ITEM SET PRINT
MENU SHIFT TOF
Micro Feed
Up
Micro Feed
Down
Selecting the Character Pitch
Press CHARACTER PITCH to select the width of
characters in characters per inch:
10 cpi
• Recommended for standard text
• Not available for SSD
12 cpi
• Recommended for standard text.
• Yields more text per page.
17.1 cpi, 20 cpi
• Smallest print
• Recommended for spreadsheets
• Not available for SSD.
PROP
• Proportional spacing
• Recommended for documents where you want a more
polished appearance.
• Available only for NLQ.
Menu Mode: Control Panel
➊GROUPkey ..... Prints the next Group in the Menu. With the
SHIFT key, prints the previous Group.
➋ITEMkey ......... Printsthenext Item in the Group. WiththeSHIFT
key, prints the previous Item in the Group.
➌SETkey ........... Prints the next Setting for an Item. With the
SHIFT key, prints the previous Setting for an
Item.
➍PRINTkey....... Prints a copy of all the Menu settings. With the
SHIFT key, prints the current settings for the
Group selected.
➎MENUlight ...... Glows when the printer is in the Menu Mode.
➎
➊➋➌➍
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