Oki OKIPAGE8c Instruction Manual

Every effort has been made to ensure that the infor-
mation in this document is complete, accurate, and
up-to-date. Okidata assumes no responsibility for the
results of errors beyond its control. Okidata also
cannot guarantee that changes in software and
equipment made by other manufacturers and referred
to in this guide will not affect the applicability of the
information in it. Mention of software products
manufactured by other companies does not necessar-
ily constitute endorsement by Okidata.
Copyright 1998 by Okidata.All rights reserved.
First edition September, 1998.
Written and produced by the Okidata Training & Publica-
tions Department. Please address any comments on this
publication
• by mail to:
Training & Publications Department
Okidata, Division of OkiAmerica, Inc.
2000 Bishops Gate Blvd.
Mount Laurel, New Jersey 08054-4620
• or by email to: [email protected]
We welcome you to visit our web site:
http://www.okidata.com
Year 2000 Compliance
All products currently sold by Okidata are Year 2000
Compliant. Each product contains information
technology that accurately processes date and time
data between the years 1999 and 2000. These prod-
ucts, when used in combination with products pur-
chased from other manufacturers, whose products
properly exchange date and time information, will
accurately process the date and time. All future
products are committed to meeting the same Year
2000 compliance.
ENERGY STARAs an ENERGY STAR®Partner, Okidata
has determined that this product
meets the ENERGY STAR guidelines
for energy efficiency.
OKI,OKIDATA and OKIPAGE areregisteredtrademarks/
marques déposées/marcas registradas, and OKIcare is a
trademark of Oki Electric Industry Company, Ltd.
Adobe,Acrobat,Acrobat Reader, Illustrator, PageMaker,
Photoshop, PostScript and Type Manager are trademarks of
Adobe Systems Inc., which may be registered in certain
jurisdictions. CorelDRAW is a registered trademark of Corel
Corporation. ENERGY STAR is a registered trademark of the
United States Environmental Protection Agency. HP and PCL
are registered trademarks of Hewlett-Packard. Macintosh is a
trademark ofApple Computer, Inc., registered in the U.S. and
other countries. Macromedia and FreeHand are registered
trademarks of Macromedia, Inc. PANTONE is a registered
trademark of Pantone, Inc. QuarkXPress is a registered
trademark of Quark, Inc. and all applicable affiliated compa-
nies. Windows is either a registered trademark or a trademark
of Microsoft Corporation in the United States and/or other
countries.

Contents
Obtaining Service ................................................. 1
Okidata Online ................................................. 1
Your Dealer...................................................... 1
Customer Support Center ................................ 1
Customer Support Representatives ................. 2
Faxable Facts ................................................... 2
WarrantyService .............................................. 3
OkidataServiceCenters....................................... 3
Shipping Your Printer .......................................... 3
OKIcare™ Service Enhancement Programs ..... 4
Print Media ........................................................... 5
Selecting Print Media...................................... 5
Paper Tray..................................................... 5
Front Feeder.................................................. 5
Loading the Paper Tray ................................... 6
Printing on Special Media............................... 7
Using the Front Feeder
with Multiple Sheets .................................... 8
Paper Tray Gauge ............................................ 8
Control Panel ........................................................ 9
Left Side .......................................................... 9
Right Side ........................................................ 9
Printing the Menus ........................................ 10
Using the Quick Access Menus..................... 10
Printer Maintenance .......................................... 11
Purchasing Supplies ...................................... 11
Ways to Purchase........................................ 11
Supply Order Numbers.................................. 11
Replacing a Toner Cartridge.......................... 12
Replacing an Image Drum............................. 14
Toner Waste Box Replacement...................... 17
Oil Roller Replacement................................. 17
Transfer Belt Replacement ............................ 17
Color Registration .............................................. 18
Setting the Color Registration for
Windows 95/98/NT 4.0 .................................. 18
Windows NT 3.1x .......................................... 20
Macintosh ...................................................... 22
Problem Solving.................................................. 24
Paper Jams ..................................................... 24
Paper Input Jam .......................................... 24
Paper Feed Jam........................................... 25

Paper Exit Jam............................................ 26
Print Quality ...................................................... 28
Display Messages ................................................ 30
Normal Operation.......................................... 30
Maintenance .................................................. 30
Problems ........................................................ 31
Call for Service.............................................. 32
Setting Power Saving Mode............................... 33
Uninstall Printer Software ................................ 34
Windows 95, 98 ............................................. 34
Windows 3.1x ................................................ 34
Windows NT 4.0 ............................................ 34
Windows NT 3.51 .......................................... 34
Macintosh ...................................................... 34
Emergency Procedure for Toner....................... 35
Companion Documentation and Software
on the CD
• User’s Guide
* Print Media
* Service & Support
* Maintenance
* Printer Control
* Specifications
• Color Guide
* The Use of Color
* Color Perception
* The Electromagnetic Spectrum
* Primary & Secondary Colors
* Specifying Color, etc.
• PANTONE®“Importing Color Palettes Into
Desktop Publishing Applications”
. Adobe®Illustrator®
Adobe PhotoShip®
Adobe PageMaker
Corel Draw®
QuarkXPress®
Macromedia® FreeHand®
etc.
• Adobe Type Manager Software
• PostScript Screen Fonts

1
Obtaining
Service
This information is valid for the United States and
Canada only.
If you can’t solve your printer problem after reading
this manual, contact these sources for service or
support.
Okidata Online
Visit theOkidata WebSite at
http://www.okidata.com
for the latest information on:
• Software drivers
• Product guides
• Customer support
• Corporate information
• Dealers
• Documentation
Your Dealer
Consult the store where you purchased your printer,
or call 1-800-OKIDATA (800-654-3282) for the
location of the nearest authorized Okidata service
dealer. Have your ZIP code ready.
• Proof of purchase is required for warranty work.
Be sure to retain your purchase documents.
• Prices and minimum charges may vary.
The Okidata Customer
Support Center
Forcustomer support, call1-800-OKIDATA
(1-800-654-3282). The Okidata
InformationSystemAutomatedAttendant
isavailable 24 hours aday, 7 days a
week.
Thesystemcanprovideimmediateassistancewith:
• Basic printer operating procedures
• Sales and service referrals
• Parts and consumable referrals
• Product information

2
Okidata Customer Support
Representatives
Agents are available 24 hours a day, 7 days a week.
Please be sure that you are calling from a telephone close
to your printer, so you can describe your problem
accurately. Our customer service representative are
trained on all current Okidata products They can answer
your questions regarding:
• Installation of your printer
• Determination of printer issues and require
service
• Consumer relations
• Interface information
• Availability and installation of printer drivers.
(CSRs are not trained to provide assistance with
the use of commercial software packages.
Please consult your software user’s manual for
times and availability of their support).
Faxable Facts
You can have product and support information faxed
automatically to you through Okidata’s Faxable Facts, an
online document retrieval system. A touch-tone tele-
phone and facsimile machine with a designated telephone
number are required.
Call toll-free at 1-800-654-6651, press option 2 to hear a
description of how Faxable Facts works. If you are
calling for the first time, order a catalog of available
documents. This faxback system is accessible 24 hours a
day, 7 days a week. The following information can be
faxed to you in minutes:
• Product data brochures
• Product part numbers and pricing (USA and
Canadian)
• User tips
• Accessories, options, and consumables part
numbers and pricing (USA and Canadian)

3
Warranty Service
Your printer is warranted for one year from date of
purchase except for the printheads (LED imaging arrays),
which are warranted for a period of five years from date
of purchase.
If your printer hardware should fail during the warranty
period, Okidata will repair (or replace at its option) on-
site, at the original purchaser’s facility, within a 50 mile
radius of an authorized service center and without
charge, any defective component(s) of the Okipage 8c
(U.S. and Canada only).
For details, see the Limited Warranty in the “Warranty,
Specifications and Regulatory Information” booklet.
Okidata Authorized Dealers
and Service Centers
(United States and Canada)
Call 1-800-OKIDATA (800-654-3282)
Fax: [phone]
Shipping your Printer
If it is necessary to ship your printer, call
1-800-OKIDATA (800-654-3282) for shipping
instructions and the location of your nearest au-
thorized service dealer. It is important to follow
specific repacking procedures to avoid damage
to your color printer.

4
OKI care ™ Service Enhancement
Programs
This program offers you the opportunity to purchase
additional warranty service for your OKIPAGE 8c
printer. For pricing and more detailed information see
the enclosed brochure, or call
1-800-OKIDATA(1-800-654-3282)
or, visit our Web site:
http://www.okidata.com

5
Selecting Print Media
PaperTray
•Standard paper
(Recommended: Hammermill 24-lb.)
•Letterhead Stationery
Capacity: up to 500 sheets of 20-lb paper
Weight: 20 to 28 lb
Minimum dimensions: 3.4" W x 5.5" L
Maximum dimensions: 8.5" W x 14" L
Front Feeder
•Standard paper
(Recommended: Hammermill 24-lb.)
•Letterhead Stationery
•Transparencies (Recommended 3M CG 3710)
•Card Stock
•Labels
Capacity: up to 100 sheets of 20-lb. paper
up to 50 transparencies
Weight: 20 to 44 lb.
Minimum dimensions: 3.4" W x 5.5" L
Maximum dimensions: 8.5" W x 14" L
See the Print Media and Specifications sections of
your online 8c User’s Guide for more details on
recommended print media.
PrintMedia

6
Loading the Paper Tray
1. Pull the paper tray out of the printer.
2. Adjust the paper guides for the size of the paper
you will be using.
3. Fan a ream of paper.
4. Place the paper in the tray and slide the tray back
into the printer.
Top Exit: Document Stacker
The Document Stacker is the one normally used.
Sheets stack face-down. Maximum capacity is 250
sheets of 20 lb. paper.