Oki OKIPAGE8c Instruction Manual

Every effort has been made to ensure that the infor-
mation in this document is complete, accurate, and
up-to-date. Okidata assumes no responsibility for the
results of errors beyond its control. Okidata also
cannot guarantee that changes in software and
equipment made by other manufacturers and referred
to in this guide will not affect the applicability of the
information in it. Mention of software products
manufactured by other companies does not necessar-
ily constitute endorsement by Okidata.
Copyright 1998 by Okidata.All rights reserved.
First edition September, 1998.
Written and produced by the Okidata Training & Publica-
tions Department. Please address any comments on this
publication
• by mail to:
Training & Publications Department
Okidata, Division of OkiAmerica, Inc.
2000 Bishops Gate Blvd.
Mount Laurel, New Jersey 08054-4620
• or by email to: [email protected]
We welcome you to visit our web site:
http://www.okidata.com
Year 2000 Compliance
All products currently sold by Okidata are Year 2000
Compliant. Each product contains information
technology that accurately processes date and time
data between the years 1999 and 2000. These prod-
ucts, when used in combination with products pur-
chased from other manufacturers, whose products
properly exchange date and time information, will
accurately process the date and time. All future
products are committed to meeting the same Year
2000 compliance.
ENERGY STARAs an ENERGY STAR®Partner, Okidata
has determined that this product
meets the ENERGY STAR guidelines
for energy efficiency.
OKI,OKIDATA and OKIPAGE areregisteredtrademarks/
marques déposées/marcas registradas, and OKIcare is a
trademark of Oki Electric Industry Company, Ltd.
Adobe,Acrobat,Acrobat Reader, Illustrator, PageMaker,
Photoshop, PostScript and Type Manager are trademarks of
Adobe Systems Inc., which may be registered in certain
jurisdictions. CorelDRAW is a registered trademark of Corel
Corporation. ENERGY STAR is a registered trademark of the
United States Environmental Protection Agency. HP and PCL
are registered trademarks of Hewlett-Packard. Macintosh is a
trademark ofApple Computer, Inc., registered in the U.S. and
other countries. Macromedia and FreeHand are registered
trademarks of Macromedia, Inc. PANTONE is a registered
trademark of Pantone, Inc. QuarkXPress is a registered
trademark of Quark, Inc. and all applicable affiliated compa-
nies. Windows is either a registered trademark or a trademark
of Microsoft Corporation in the United States and/or other
countries.

Contents
Obtaining Service ................................................. 1
Okidata Online ................................................. 1
Your Dealer...................................................... 1
Customer Support Center ................................ 1
Customer Support Representatives ................. 2
Faxable Facts ................................................... 2
WarrantyService .............................................. 3
OkidataServiceCenters....................................... 3
Shipping Your Printer .......................................... 3
OKIcare™ Service Enhancement Programs ..... 4
Print Media ........................................................... 5
Selecting Print Media...................................... 5
Paper Tray..................................................... 5
Front Feeder.................................................. 5
Loading the Paper Tray ................................... 6
Printing on Special Media............................... 7
Using the Front Feeder
with Multiple Sheets .................................... 8
Paper Tray Gauge ............................................ 8
Control Panel ........................................................ 9
Left Side .......................................................... 9
Right Side ........................................................ 9
Printing the Menus ........................................ 10
Using the Quick Access Menus..................... 10
Printer Maintenance .......................................... 11
Purchasing Supplies ...................................... 11
Ways to Purchase........................................ 11
Supply Order Numbers.................................. 11
Replacing a Toner Cartridge.......................... 12
Replacing an Image Drum............................. 14
Toner Waste Box Replacement...................... 17
Oil Roller Replacement................................. 17
Transfer Belt Replacement ............................ 17
Color Registration .............................................. 18
Setting the Color Registration for
Windows 95/98/NT 4.0 .................................. 18
Windows NT 3.1x .......................................... 20
Macintosh ...................................................... 22
Problem Solving.................................................. 24
Paper Jams ..................................................... 24
Paper Input Jam .......................................... 24
Paper Feed Jam........................................... 25

Paper Exit Jam............................................ 26
Print Quality ...................................................... 28
Display Messages ................................................ 30
Normal Operation.......................................... 30
Maintenance .................................................. 30
Problems ........................................................ 31
Call for Service.............................................. 32
Setting Power Saving Mode............................... 33
Uninstall Printer Software ................................ 34
Windows 95, 98 ............................................. 34
Windows 3.1x ................................................ 34
Windows NT 4.0 ............................................ 34
Windows NT 3.51 .......................................... 34
Macintosh ...................................................... 34
Emergency Procedure for Toner....................... 35
Companion Documentation and Software
on the CD
• User’s Guide
* Print Media
* Service & Support
* Maintenance
* Printer Control
* Specifications
• Color Guide
* The Use of Color
* Color Perception
* The Electromagnetic Spectrum
* Primary & Secondary Colors
* Specifying Color, etc.
• PANTONE®“Importing Color Palettes Into
Desktop Publishing Applications”
. Adobe®Illustrator®
Adobe PhotoShip®
Adobe PageMaker
Corel Draw®
QuarkXPress®
Macromedia® FreeHand®
etc.
• Adobe Type Manager Software
• PostScript Screen Fonts

1
Obtaining
Service
This information is valid for the United States and
Canada only.
If you can’t solve your printer problem after reading
this manual, contact these sources for service or
support.
Okidata Online
Visit theOkidata WebSite at
http://www.okidata.com
for the latest information on:
• Software drivers
• Product guides
• Customer support
• Corporate information
• Dealers
• Documentation
Your Dealer
Consult the store where you purchased your printer,
or call 1-800-OKIDATA (800-654-3282) for the
location of the nearest authorized Okidata service
dealer. Have your ZIP code ready.
• Proof of purchase is required for warranty work.
Be sure to retain your purchase documents.
• Prices and minimum charges may vary.
The Okidata Customer
Support Center
Forcustomer support, call1-800-OKIDATA
(1-800-654-3282). The Okidata
InformationSystemAutomatedAttendant
isavailable 24 hours aday, 7 days a
week.
Thesystemcanprovideimmediateassistancewith:
• Basic printer operating procedures
• Sales and service referrals
• Parts and consumable referrals
• Product information

2
Okidata Customer Support
Representatives
Agents are available 24 hours a day, 7 days a week.
Please be sure that you are calling from a telephone close
to your printer, so you can describe your problem
accurately. Our customer service representative are
trained on all current Okidata products They can answer
your questions regarding:
• Installation of your printer
• Determination of printer issues and require
service
• Consumer relations
• Interface information
• Availability and installation of printer drivers.
(CSRs are not trained to provide assistance with
the use of commercial software packages.
Please consult your software user’s manual for
times and availability of their support).
Faxable Facts
You can have product and support information faxed
automatically to you through Okidata’s Faxable Facts, an
online document retrieval system. A touch-tone tele-
phone and facsimile machine with a designated telephone
number are required.
Call toll-free at 1-800-654-6651, press option 2 to hear a
description of how Faxable Facts works. If you are
calling for the first time, order a catalog of available
documents. This faxback system is accessible 24 hours a
day, 7 days a week. The following information can be
faxed to you in minutes:
• Product data brochures
• Product part numbers and pricing (USA and
Canadian)
• User tips
• Accessories, options, and consumables part
numbers and pricing (USA and Canadian)

3
Warranty Service
Your printer is warranted for one year from date of
purchase except for the printheads (LED imaging arrays),
which are warranted for a period of five years from date
of purchase.
If your printer hardware should fail during the warranty
period, Okidata will repair (or replace at its option) on-
site, at the original purchaser’s facility, within a 50 mile
radius of an authorized service center and without
charge, any defective component(s) of the Okipage 8c
(U.S. and Canada only).
For details, see the Limited Warranty in the “Warranty,
Specifications and Regulatory Information” booklet.
Okidata Authorized Dealers
and Service Centers
(United States and Canada)
Call 1-800-OKIDATA (800-654-3282)
Fax: [phone]
Shipping your Printer
If it is necessary to ship your printer, call
1-800-OKIDATA (800-654-3282) for shipping
instructions and the location of your nearest au-
thorized service dealer. It is important to follow
specific repacking procedures to avoid damage
to your color printer.

4
OKI care ™ Service Enhancement
Programs
This program offers you the opportunity to purchase
additional warranty service for your OKIPAGE 8c
printer. For pricing and more detailed information see
the enclosed brochure, or call
1-800-OKIDATA(1-800-654-3282)
or, visit our Web site:
http://www.okidata.com

5
Selecting Print Media
PaperTray
•Standard paper
(Recommended: Hammermill 24-lb.)
•Letterhead Stationery
Capacity: up to 500 sheets of 20-lb paper
Weight: 20 to 28 lb
Minimum dimensions: 3.4" W x 5.5" L
Maximum dimensions: 8.5" W x 14" L
Front Feeder
•Standard paper
(Recommended: Hammermill 24-lb.)
•Letterhead Stationery
•Transparencies (Recommended 3M CG 3710)
•Card Stock
•Labels
Capacity: up to 100 sheets of 20-lb. paper
up to 50 transparencies
Weight: 20 to 44 lb.
Minimum dimensions: 3.4" W x 5.5" L
Maximum dimensions: 8.5" W x 14" L
See the Print Media and Specifications sections of
your online 8c User’s Guide for more details on
recommended print media.
PrintMedia

6
Loading the Paper Tray
1. Pull the paper tray out of the printer.
2. Adjust the paper guides for the size of the paper
you will be using.
3. Fan a ream of paper.
4. Place the paper in the tray and slide the tray back
into the printer.
Top Exit: Document Stacker
The Document Stacker is the one normally used.
Sheets stack face-down. Maximum capacity is 250
sheets of 20 lb. paper.

7
Printing on Special Media
If you are printing transparencies, labels or
card stock, you must use the Front Feeder
and rear exit (Special Media Stacker) to
provide a straight-through path.
To set up the Front Feeder:
1. Pull the Front Feeder down.
2. Flip out the paper support, then swing out the
paper extender.
3. Adjust the paper feed guides for the print media
you are using and load the media.
To engage the Special Media Stacker:
1. From the rear of the printer, pull the stacker
down and open the extender.
Media will feed to the rear, stacked face-up.
Maximum capacity is 100 sheets of 20 lb. paper.

8
Using the Front Feeder
with Multiple Sheets
If you are going to use the front feeder to feed a stack
of print media, you need to go into the menu and set
the printer paper input default to the Front Feeder:
1. Press the ON LINE button (printer goes off line).
2. Press and release TRAY TYPE.
3. Press Enter.
4. Press ©/Reset until FRONT TRAY appears on the
display.
5. Press Enter to select FRONT TRAY.
An asterisk appears to indicate the new default
setting.
6. Press ON LINE to engage the setting and exit the
menu.
When printing using the Front Feeder,
be sure to set your software for front
feed:
1. Enter the printer setup menu
2. Select front feeder.
3. Select the media type, size and
orientation.
Paper Tray Gauge
The red paper tray gauge on the front of the printer
indicates how much paper is left in the tray. This
eliminates the need to open the drawer to check to
see how much paper is left.
Gauge

9
ControlPanel
Right Side
The control panel buttons are dual function: press
and release to engage the top function; press and
hold for 2 to 3 seconds to engage the bottom func-
tion.
Left Side
Most printer features are selected directly in your soft-
ware application or in the status monitor software
included with your printer.You can also select features in
the printer menus using the control panel. However,
software settings will override control panel settings.
See the online User’s Guide on the
OKIPAGE 8c CD for details on the printer
menus.
Press: InMenuModereturnsto
previousitem.
Hold: Clearserrorconditionand
returns printer on-line
Press:EntersLevel-1menu.
Hold:EntersLevel-2menu.
Press: Changes printer status
fromon-linetooff-line.
Press:Enters the PaperSizeQuickMenu.
Hold: Printsalistingofthecurrentand
defaultmenusetting.
Press: InMenuModeadvances
tonextitem.
Hold: Deletesdatainbuffer
andexecutesinternal
reset.
Press:InMenuMode:sets
displayed Menu
item astheuser
default.
Hold: EntersthePower
Savequickmenu.
Press: Ejectsthecurrent
page.
Hold:PrintsaDemoPage.
Press: EnterstheTraySelect
QuickMenu.
Hold: Printsasampleof
installedprinterfonts.
PaperSize Indicators
Toner LowIndicators LCDDisplay

10
Printing the Menus
To print a list of the menu items and their current set-
tings:
1. Place the printer off-line (press ON LINE).
2. Press and hold PAPER SIZE/Print Menu until the
display reads PRINT MENU.
3. To print the menu for the HP PCL5C emulation,
press ENTER/Power Save. To print the menu for
PostScript, press ©/Reset so that PS shows on the
second line of the display, then press ENTER/
Power Save.
4. The menu prints.
The printout shows the factory default settings, the
current settings, and the amount of memory installed in
your printer.
Using the Quick Access Menus
The PAPER SIZE, TRAY TYPE, and POWER SAVE
menu features can be accessed directly without having to
step through each menu category.
To do this:
1. Place the printer off-line (press ON LINE).
2. Press and release PAPER SIZE, or
Press and release TRAY TYPE, or
Press POWER SAVE for two full seconds.
3. Press repeatedly until you see the selection you
want.
4. Press ENTER/Power Save to set the selection as the
default. An asterisk (*) appears to indicat the new
default setting.
5. Press ON LINE to exit the menu and place the
printer back on-line.
For information on Power Save, see “Set-
ting Power Saving Mode.”

11
Printer
Maintenance
Purchasing Supplies
Before you order, know your printer model number (see
the front of the printer) and have the correct part number
and description of the item.
Ways to Purchase
• Consult the dealer where you purchased your printer.
• Consult an OkidataAuthorized Sales or Service
Dealer.
• Call 1-800-OKIDATA for the nearestAuthorized Sales
and Service location. Have your ZIP code ready.
• Check office supply catalogs or your local stationery
store. Most carry OKI brand supplies.
• Call 1-800-OKIDATA (1-800-654-3282), and order
your supplies directly from Okidata using a major
credit card.
Supply Order Numbers
Part # Item
40370602 Yellow Toner Cartridge Kit
40370603 Magenta Toner Cartridge Kit
40370604 Cyan Toner Cartridge Kit
40370201 Black Image Drum Kit
40370301 Yellow Image Drum Kit
40370302 Magenta Image Drum Kit
40370303 Cyan Image Drum Kit
40490801 Transfer Belt
40490901 Fuser Kit 120V
40490904 Fuser Kit 240V
40645301 Oil Roller Kit
40645401 Waste Toner Bottle Kit

12
Replacing aToner Cartridge
Replace a toner cartridge when the TONER EMPTY
message displays. The corresponding color LCD
indicator will light.
Be careful to install each color toner
cartridge in the corresponding color image
drum!
To make this easy, each image drum, toner cartridge and
slot in the printer has a color-coded label marked with
the corresponding letter (Y = yellow, M = magenta,
C = cyan, K = black).
In addition, the end of each toner cartridge is keyed so
that it will only fit into the correct color image drum.
1. Remove the new toner cartridge from its packaging
and shake it back and forth a few times to distribute
the toner evenly, then peel the tape off the bottom of
the cartridge.
2. Insert the left end of the cartridge in the correct
color image drum image drum, placing the recess
in the end of the cartridge under the color-coded
tab on the image drum.

13
3. Lower the right end of the toner cartridge, aligning the
slot on the cartridge with the ridge in the image drum.
4. Push the colored lock lever toward the back of the
printer until it stops.
5. Clean the LED arrays
Open the LED lens cleaner package supplied with the
toner cartridge and use it to clean the LED arrays.
6. Close the cover.

14
Replacing an Image Drum
Replace an image drum when the CHANGE DRUM
message displays. The corresponding color LCD indica-
tor will light.
CHANGE DRUM displays when the image drum has
reached 90% of its life. Recover temporarily by opening
and closing the cover, CHANGE DRUM displays after
printing every 20 pages until a new drum is installed.
Change the image drum cartridge when the print
becomes faint or begins to deteriorate.
Caution!
The fuser may be HOT (note CAUTION-HOT
labels).
Each image drum, toner cartridge, and slot in the printer
has a label marked with its corresponding color:
1. Turn the printer off and wait a few minutes for the
fuser to cool down.
2. Press the OPEN button and lift the cover.
3. Lift the image drum, with toner installed, out of the
printer. Discard both in accordance with local regula-
tions.
4. Unwrap the new image drum package.
Careful! To avoid damage to the drum, do not
touch the shiny green surface.

15
4. remove the protective paper, and toner well insert.
5. Insert the new image drum cartridge: match the color-
coded label on the image drum with the color-coded
label in the printer.
6. Remove the new toner cartridge from the packaging
and shake it from side to side a few times to distribute
the toner evenly.
7. Peel the tape off the bottom of the cartridge.
8. Insert the left end of the toner cartridge into the toner
well, placing the recess in the end of the cartridge
under the tab on the image drum.
9. Lower the right side of the cartridge, aligning the slot
with the ridge in the image drum.
10. Push the colored lock lever toward the back of the
printer until it stops.

16
11. Open the LED Lens Cleaner supplied with the toner
cartridge and use it to clean the LED arrays.
12. Close the printer cover, pressing down to lock it in
place.
13. ResettheDrumCounter:
a. Press the MENU 1/Menu 2 button while turning the
printer on.
USER MNT appears on the display.
b. Press the MENU 1/Menu 2 button until the message
corresponding to the drum you are replacing
appears. For example, if you are replacing the
magenta image drum:
MAGENTADRMCNT
RESET
c. Press the ENTER/POWER SAVE button.
RESETTING briefly appears on the display.
d. Press the ON LINE button.