MAN-11488
ISQSG 1021 R1
Install the PCIe Card
Troubleshoot
4Connect the Camera and Switch it on
5
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1. Unplug all cables from the rear of the computer.
2. Open the PC enclosure to gain access to the expansion slots.
3. Locate a suitable PCIe slot: use an x4 or greater PCIe slot only. If you are
unsure which slot is correct, please consult the PC user manual.
4. Remove the ller bracket corresponding to the slot you intend to use.
5. Remove the controller card carefully from its protective ESD packaging and
insert the card connector fully into the expansion slot.
6. Ensure the card’s mounting bracket is ush with any other mounting or ller
brackets to either side of it, then secure the controller card in place.
7. Replace the computer cover and secure with mounting screws if applicable.
8. Reconnect any accessories you were using previously.
• Insert the 12 V DC power cable into the power
connector at the rear of the camera, ensure the
orientation is correct. NEVER forcibly insert the
connector.
• Connect the supplied USB 3.0 cable between the USB
3.0 connector on the camera and the corresponding
slot on the PCIe card.
• If required, connect the External Trigger and/or Output
connectors.
• Switch the camera ON using the ON/OFF switch. You
should hear an audible conrmation (a long beep).
• Turn ON the PC.
• Start your software.
• Check the acquisition settings and adjust as required.
• Start acquiring data.
Camera buzzer does not sound on start-up
• The camera buzzer should be audible momentarily (a long beep) when the camera is switched to ON.
• If this does not occur, ensure that power is connected to the camera and the ON/OFF switch is set to ON.
Camera is not recognized by PC
• Ensure camera is switched to ON (The camera must be powered up before the software is initiated).
• Check that the camera cable(s) are securely and correctly connected between the camera and the PCIe
card in the PC (shown in step 5).
• Check that the PCIe card and drivers have been installed properly.
(Control Panel – System – Hardware – Device Manager – Universal Serial Bus Devices).
Please see the Hardware Guide for further information on Troubleshooting.
Online access to technical documentation and software downloads is available at:
andor.oxinst.com/downloads
Unused filler brackets
Gently press the
card into the slot
PCIe
Slot
Secure the card
to the PC
USB 3.0
Notes:
• Use only the USB 3.0 cable supplied by Andor.
• Do not connect any other device to the USB 3.0 (PCIe) card as this may interfere with normal camera
operation or performance.
• Camera operation with USB 3.0 PCIe cards not supplied by Andor cannot be guaranteed.
• Windows 10 will install its own driver that works with the Startech card- versions prior to this must have
drivers installed manually (see below).
USB 3.0
Ensure your PC is powered o.
Ensure anti-static precautions and use the anti-static strap provided to prevent
potential damage. Keep all screws safe.
Install the USB 3.0 PCIe Card Driver manually (not required for Windows 10)
USB 3.0 PCIe card drivers must be installed manually for PCs running versions prior to Windows 10.
See Startech’s website: www.startech.com/downloads enter product code PEXUSB3S25 and hit Search. If a later
driver is available, download and install.
Disable Power Management for the “Renesas USB 3.0 Host Controller”:
1. Navigate to ‘Renesas USB 3.0 Host Controller’ properties menu in Device Manager (Control Panel>Device
Manager> Universal Serial Bus Controllers). Select the Advanced tab.
2. Check the Disable USB 3.0 power management functions checkbox.
Ensure that the Camera ON/OFF switch is in the OFF position AND your PC is switched OFF.
