Panasonic KX-UTG 300B User manual

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Panasonic KX-UTG 300B
User Guide

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Contents
Installation...............................................................................................................................................3
Desk Setup......................................................................................................................................3
Installing the Panasonic KX-UTA336 Sidecar...............................................................................7
Wall Mounting..................................................................................................................................8
Location of Controls..............................................................................................................................12
Provisioning Instructions ......................................................................................................................13
Assigning the Phone to a User using the NextOS 3.0 Beta Portal.............................................13
Checking the Firmware.................................................................................................................18
Entering the Provisioning Server..................................................................................................21
Enabling the Web Configuration Utility.........................................................................................24
Additional Setup Options......................................................................................................................27
Correcting the Time.......................................................................................................................27
Line Mirroring.................................................................................................................................27
Busy Lamp Field (BLF) .................................................................................................................27
Directories......................................................................................................................................27
Speed Dials....................................................................................................................................27
Automatic Call Distribution (ACD) ................................................................................................35
Basic Phone Usage..............................................................................................................................36
Making a Call.................................................................................................................................36
Making a Second Call...................................................................................................................37
Accepting a Call.............................................................................................................................40
Accepting a Second Call...............................................................................................................41
Terminating a Call .........................................................................................................................42
Transferring a Call.........................................................................................................................43
Conferencing .................................................................................................................................45
Checking Voicemail.......................................................................................................................46
Directories......................................................................................................................................47
Call Lists.........................................................................................................................................48
Using Speed Dials.........................................................................................................................53
Changing ACD States..........................................................................................................................54
Signing In.......................................................................................................................................54
Going Unavailable.........................................................................................................................55
Going Available..............................................................................................................................57
Accepting a Call.............................................................................................................................57
Disposition Codes..........................................................................................................................57
Wrap-Up.........................................................................................................................................58
Signing Out....................................................................................................................................59
Additional Features...............................................................................................................................59
Do Not Disturb (DND) ...................................................................................................................59
Factory Reset........................................................................................................................................61

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Installation
Desk Setup
NOTE: If you place the display face down when you attach the stand, be sure to place a soft cloth under the
display to avoid any damage.
1. Insert the catches (A) of the stand into hooks located in the unit.
2. Gently push the stand in the direction indicated until it locks in place. The stand will be mounted in the
high position by default.
Figure 1-1: Attach the Stand
Adjusting from High to Low Position (Figure 1-2)
Figure 1-2: Position Adjustment 1

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1. Tilt the stand in the direction indicated while pushing the PUSH mark with both hands as shown in
Figure 1-3 until it locks into the low position (B).
Figure 1-3: High to Low Adjustment
Adjusting from Low to High Position (Figure 1-4)
Figure 1-4: Position Adjustment 2

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1. Tilt the stand in the direction indicated while pushing the PUSH mark with both hands as shown in
Figure 1-5 until it locks in the high position (A).
Connections for AC Adaptor/LAN/PC (Figure 1-6)
Figure 1-6: Cable Connections
•Use the following AC Adaptor: DSA-42D-48 2 480063
•When connecting a headset, the cord used to connect devices to the EHS jack or headset jack must be
less than 3 meters (9.8 ft.) in length.
•Only 1 USB headset can be connected to the unit at a time.
•When connecting the Ethernet cable, connect the cables as shown in Figure 1-7.

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Figure 1-7: Proper Ethernet Connectivity
Connecting the Handset (Figure 1-8)
Figure 1-8: Handset Connection

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Installing the Panasonic KX-UTA336 Sidecar
The optional Panasonic KX-UTA336 sidecar allows for 36 additional flexible buttons (3 pages of 12) to be used
with the phone. These flexible buttons are used to make or receive calls, or perform a feature that has been
assigned to the button. Flexible buttons for the Panasonic KX-UTA336 are configured and used in the same way
as flexible buttons for the phone. A maximum of two Panasonic KX-UTA336 sidecars can be connected to the
phone.
NOTE: An AC Adaptor must be used to supply power when the Panasonic KX-UTA336 sidecar is installed to the
phone.
1. Remove any devices or cords connected to the USB port.
2. Remove the Add-on Key module slot cover (1) (Figure 1-9).
Figure 1-9: Add-on Key module slot cover
3. Connect the Panasonic KX-UTA336 (1) to the phone (2) by inserting the connector (3) into the Add-on
Key module slot (4) (Figure 1-10).
Figure 1-10: Connect the sidecar module

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4. Secure the Panasonic KX-UTA336 to the Panasonic KX-UTG 300B by inserting the 2 screws supplied with
the Panasonic KX-UTA336 into the rear of the Panasonic KX-UTG-300B (Figure 1-11).
Figure 1-11: Secure the sidecar
Wall Mounting
NOTE: Make sure that the wall that the phone will be attached to is strong enough to support the phone. If not,
it is necessary for the wall to be reinforced. If you place the display face down when you attach the stand, be
sure to place a soft cloth under the display to avoid any damage.
1. Insert the five tabs of the wall-mounting adaptor into the designated openings in the base, and then
slide the wall-mounting adaptor in the direction of the arrow until it clicks (Figure 1-12).
Figure 1-12: Attach wall mount

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2. Fasten the wall-mounting adaptor to the base with 1 screw.
3. Connect the cables to the unit, and run the cables through the wall-mounting adaptor, as shown in
Figure 1-13.
NOTE: The cables can also be run from the bottom of the unit.
Figure 1-13: Run cables through wall mount
4. Drive the two screws into the wall 83 mm (3 and 1/4 in) or 100 mm (3 and 15/16 in) apart, and mount
the phone on the wall.
Figure 1-13: Hang on wall

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Locking the Handset Hook when the Phone is Wall Mounted
1. Remove the handset hook from the slot (Figure 1-14).
Figure 1-14: Remove handset hook
2. Turn it upside-down (Figure 1-15).
Figure 1-15: Flip hook upside-down
3. Slide the handset hook into the slot until it locks (Figure 1-16).
Figure 1-16: Re-insert handset hook

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4. The handset will be safely hooked when it is in the cradle (Figure 1-17).
Figure 1-17: Handset hook operation

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Location of Controls
Location of Controls Legend
1. Handset Hook
2. LCD (Liquid Crystal Display)
3. Message/Ringer Lamp
4. MESSAGE
5. VOLUME
6. FORWARD/DO NOT DISTURB
7. Navigator Key
8. ENTER
9. HOME
10. SP-PHONE (Speakerphone)
11. HEADSET
12. CONFERENCE
13. TRANSFER
14. MUTE
15. REDIAL
16. HOLD

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Provisioning Instructions
Assigning the Phone to a User using the NextOS 3.0 Beta Portal
1. For Administrators, log in to the NextOS 3.0 Beta portal by visiting www.nextiva.com and
clicking on the customer Login link found at the top right.
2. Log in to the NextOS 3.0 portal on the right side of the screen with your login credentials.
3. From the main dashboard, click Add in the Devices tile (Figure 3-1).
Figure 3-1: Add Device
4. If the Panasonic KX-UTG 300B was purchased from Nextiva, select Nextiva device at the top of
the screen, and then select the model and MAC address of the phone in the corresponding
drop-down lists. If you did not purchase the phone from Nextiva, select Own device at the top
of the screen (Figure 3-3).
Figure 3-2: Select Own Device

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5. Select Panasonic KX-UTG 300B as the model from the Select model drop-down list (Figure 3-3).
Figure 3-3: Select Model
6. Enter the MAC address found on the base unit in the MAC Address text box (Figure 3-4).
Figure 3-4: Enter MAC Address

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7. Click the blue Assign button (Figure 3-5).
Figure 3-5: Assign Device
8. A pop-up message appears confirming the device was successfully provisioned. Click the Xin the
upper-right corner of the pop-up message to close it.
Figure 3-6: Confirmation Message
Now you will need to assign the Panasonic KX-UTG 300B to a user.

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9. Select the user from the drop-down list to whom you want to assign the Panasonic KX-UTG 300B
device (Figure 3-7).
Figure 3-7: Select the User
10. Click the green Generate button under the Authentication Name text box to generate an
authentication name.
Figure 3-8: Generate Authentication Name

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11. Select Change Password, and then click the green Generate button to generate a new password
(Figure 3-9).
Figure 3-9: Generate a Password
12. Click the green Finish button at the bottom of the screen. A pop-up message appears saying the
user was successfully assigned to the device. Click the Xin the upper-right corner of the pop-up
message to close it (Figure 3-10).
Figure 3-10: Confirmation Message

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Checking the Firmware
The Panasonic KX-UTG 300B should be on Firmware 03.137. The steps below detail how to upgrade the
firmware if necessary.
1. Enable the Web Configuration Utility and obtain the IP address of the phone. Select the Menu
softkey, and then select Settings and press #534 on the keypad to enable embedded web. Next,
select the Menu softkey again, and then select Settings and locate Information Display to locate
your phones IP Address.
2. Enter the IP address of the phone into the address bar of a web browser (Internet Explorer,
Firefox, Chrome, etc.) (Figure 3-11).
Figure 3-11: Navigate to the Phone’s IP Address
3. Login with admin for the username and adminpass for the password (Figure 3-12).
Figure 3-12: Log In to Phone Interface

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After logging in, the current firmware displays on the screen. First, determine which Bank the Panasonic
KX-UTG 300B phone is using by viewing the Operating Bank field. Then, determine what firmware that
bank contains – it should be 03.137 (Figure 3-13).
Figure 3-13: Check the Firmware
If the firmware is not correct, follow the instructions below to upgrade the firmware.
1. Click the Maintenance tab at the top of the screen (Figure 3-14).
Figure 3-14: Maintenance Tab

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2. Click Firmware Maintenance on the left side of the screen (Figure 3-15).
Figure 3-15: Firmware Maintenance
3. Make sure that Enable Firmware Update is set to Yes, and then enter
http://dm.nextiva.com:80/dms/Nextiva_Service_Provider/KXUTG300B/firmware3.117.bin in
the Firmware File URL text box (Figure 3-16).
Figure 3-16: Enter Firmware URL