Panasonic NS700 User manual

Panasonic KX-NT680C
Quick Reference Guide

Table of Contents
About Sunco Communications…………………………………..1
HOW TO PLACE A SERVICE TICKET ..............................1
Guide for Buttons…………………………………………………..2
Panasonic KX-NT680C………………………………..……2
Calling and Programming..........................................................3
How to Record your Greetings and Check your Company
Voicemails………………………….…………………….…………..6

1
Sunco is your trusted independent business telecom
and managed IT systems integrator
Need to reach us? We're
ready to help!
Service: To enter a service call, please
email [email protected] and a ticket will be
auto-generated in our system.
Client Portal: To receive log-in credentials for
our self-service payment and service portal,
email [email protected] or please call (780)
809-1786 or 1 [phone].
After-hours Emergency Service: To reach
our after-hours on-call technician, please call
[phone] or 1 [phone] and leave
a message.
Accounting:For questions regarding
accounting, please call [phone] or
email [email protected].
At Sunco, our passion is to make business
communication easier for our clients.
We are your trusted independent business
telecom and managed IT systems integrator,
with more than 20 years of experience
helping companies get more from their
telecommunications and IT services. Our
focus on becoming a long-term strategic
partner to each of our clients is second to
none.
We help clients of all sizes find areas of cost
savings, increased protection and improved
performance. Our experience with both the
fundamental and cutting-edge of business
communications and managed IT services
allow us to work with businesses to
determine the best solutions to support their
ongoing success and provide added peace of
mind.
From everyday business telecom services to
implementing fully managed, customized
cloud, networking and security solutions that
can scale as a business grows, we help our
clients identify, adopt and implement the
secure, flexible, scalable and personalized
services they need to succeed. And we
deliver high-quality, integrated business
communications and managed IT solutions
with the employee-level commitment and
collaborative approach every client
relationship deserves.

Panasonic NS700 Guide
2
1. LCD (Liquid Crystal Display)
2. Flexible Central Office Buttons: Where line
one, line two and line three are held.
3. Soft buttons (S1-S4): S1-S4 (located from
left to right) are used to select the item displayed
on the bottom line of the display.
4. Message/Ringer Lamp: When you receive
an intercom call, the lamp flashes green and on
an outside call, the lamp flashes red. When
someone has left you a message, the lamp
stays on red.
5. Cancel: Used to cancel the selected item.
6. Navigator Key: Used to adjust the volume
and the display contrast or select desired items.
7. Message: Used to leave a message waiting
indication or call back the party who left the
message waiting indication.
8.Pause/Program: Used to insert a pause
when storing a telephone number and to
program functions.
9. Flash/Recall: Used to disconnect the current
call and make another call without hanging up.
10. Redial: Used to redial the last dialed number.
11. Auto Ans/Mute: Used to receive an incoming
call in hands-free mode or mute the
microphone/handset during a conversation.
12. Auto Dial/Store: Used for System/Personal
Speed Dialing or storing programming changes.
13. Conf: Used to establish a multiple party
conversation.
14. Transfer: Used to transfer a call to another
party.
15. FWD/DND: Used to switch Call Forwarding or
Do Not Disturb on your extension.
16. Hold: Used to place a call on hold.
17. Intercom: Used to make or receive intercom
calls.
18. Speaker Phone: Used for performing hands-
free operations.
Panasonic KX-NT680C

Panasonic NS700 Guide
3
Calling & Programming
HOW TO SETUP YOUR PERSONAL VOICEMAIL
1. Pick up the handset and select 777
2. Follow the prompts to set up your voicemail
box name, passcode and greeting for when
you are away.
Place an outside call:
1. Lift handset or press SP-PHONE for hands
free
2. Select a line by pressing a preprogrammed
CO/DSS Key* (Ex: Line 1) plus the external
number or dial 9 plus the external number
Place an internal call:
1. Lift handset or press SP-PHONE for hands
free.
2. Dial the desired extension number or press
the preprogrammed DSS key*
EXTENSION DIALING –INTERNAL
Dialing extensions by the user name:
1. Press the MENU key
2. Use the up and down arrow keys of the
navigator button to place the → beside
“Extension Directory”
3. Press the ENTER key
4. Use the keypad to enter the first letter of the
name you would like to call and press the
ENTER key
5. Use the up and down arrows of the navigator
key to place the → beside the name you
would like to call ->Lift the handset or press
SP-PHONE key for hands free
HOW TO PROGRAM A BUTTON
1. Select Prog.
2. Select the button you would like to program.
3. Select the down arrow once so it says Ext.
4. Enter the extension number.
5. Select Enter to save.
HOW TO CHANGE YOUR RINGTONE
1. Select Program
2. Select line 1.
3. Select line 1 again.
4. Press the up and down arrow on the navigator.
5. Once you have selected your ringtone, press
enter to save.
TRANSFERRING CALLS
To transfer a caller:
In an active phone call, press:
•the preprogrammed DSS Key* or –
•TRANSFER and Dial the desired extension
number or –
•If dialing to an outside number, press the
TRANSFER key and Select a line or dial 9 plus
the external number
To Perform an Attended Transfer:
•To announce the transfer - wait for an answer,
consult, and hang up
To Perform an Unattended Transfer:
•To complete the transfer - hang up
Cancel the Transfer
•To cancel the transfer - press the TRANSFER key
TRANSFERRING CALLS DIRECTLY TO VOICEMAIL
To transfer a caller directly to a mailbox:
•Press the DSS Key preprogrammed as
VOICEMAIL TRANSFER
•Press the preprogrammed DSS Key* or dial the
desired extension number
•To complete the transfer - hang up
REDIAL
To Dial the last number dialed from your telephone:
•Lift handset, press redial.
PLACING A CALL ON HOLD:
•Press the HOLD key
TO PLACE A CALL ON EXCLUSIVE HOLD
(preventing it from being accessed by another
extension):
•Press the HOLD key twice

Panasonic NS700 Guide
4
To retrieve a call from hold:
•Lift the handset or press SP-PHONE for hands free
•Press the desired flashing line key (The line flashes
GREEN on the phone that placed the call on hold,
RED on all other phones)
TO PUT A CALL ON HOLD TO ANSWER ANOTHER
LINE:
•Press the HOLD key to put the current caller on hold
and press the RED flashing CO key*
•For other incoming callers, press the HOLD key for
the current caller, followed by the RED flashing CO
Key*
•To return to the other callers, press the HOLD key for
the current caller followed by the GREEN flashing
CO KEY* or the GREEN flashing INTERCOM key for
an internal caller
To retrieve a call holding at another extension:
1. Lift the handset or press SP-PHONE for hands free
2. Press * 5 1 plus the DSS key* or the extension
number
OFF-HOOK MONITOR
Allowing other people next to you to listen to the call:
•While speaking to a caller, press the SP-PHONE key
•The up and down arrows of the navigator key now
control the speakerphone volume and not the
handset incoming audio volume. The
speakerphone’s mic is muted.
CONFERENCE CALL
To initiate a conference call from a digital phone:
1. Place or receive the first call
2. Press the CONF key
3. Dial internal extension number, or –
oTo call an external party, select another line or dial
9 plus the external number
4. When the person answers, press the CONF key to
connect all parties
CALL PICKUP
To pick up a call ringing at another extension:
1. Lift handset or press SP-PHONE for hands
free
2. Dial * 4 1 plus the extension number of the
ringing phone or dial * 4 0 plus the two-digit
group number for which the ringing phone
belongs
HOW TO LEAVE A VOICEMAIL ON AN
INTERNAL EXTENSION (without ringing their
phone)
1. On your phone select the Voicemail button
OR dial 777.
2. Enter #6.
3. Enter the extension of the person you would
like to leave the voicemail for.
(**Note**Please enter the extension rather
than selecting the DSS key)
4. Follow the prompts to leave voicemail.
TO CALL USING THE INCOMING CALL LOG:
1. Press the MENU key
2. Use the up and down arrows of the navigator
key to place the → beside “Incoming Call
Log”
3. Press the ENTER key
4. Use the up and down arrows of the navigator
key to place the → beside the caller you
would like to dial
5. Lift handset or press SP-PHONE key for
hands free
Calling & Programming

Panasonic NS700 Guide
5
TO STORE THE CALLER IN YOUR STATION
DIRECTORY:
1. Press the MENU key
2. Use the up and down arrows of the navigator key
to place the → beside “Incoming Call Log”
3. Press the ENTER key
4. Use the up and down arrows of the navigator key
to place the → beside the caller you wish to store
5. Press the STORE key
6. Use the keypad to select each letter required for
the name. You can also use the left and right
arrows of the navigator key to move the cursor.
Press the CLEAR key to correct a single misdialed
entry (Max. of 20 characters)
7. Press the ENTER key to save
8. Press the EXIT key to exit
CALL LOG - OUTGOING
To call using the Outgoing Call Log:
1. Press the MENU key
2. Use the up and down arrows of the navigator key
to place the → beside “Outgoing Call Log”
3. Press the ENTER key
4. Use the up and down arrows of the navigator key
to place the → beside the person you would like to
dial
5. Lift handset or press SP-PHONE key for hands
free
TO STORE THE NUMBER IN YOUR STATION
DIRECTORY:
1. Press the MENU key
2. Use the up and down arrows of the navigator key
to place the → beside “Outgoing Call Log”
3. Press the ENTER key
4. Use the up and down arrows of the navigator key
to place the → beside the person you wish to store
5. Press the STORE key
6. Use the keypad to select each letter required for
the name. You can also use the left and right
arrows of the navigator key to move the cursor.
Press the CLEAR key to correct a single misdialed
entry (Max. of 20 characters)
7. Press the ENTER key to save
8. Press the EXIT key to exit
SPEED DIAL- STATION NUMBERS & NAMES
To store a station speed dial number (10
numbers may be stored):
1. Do not lift the handset
2. Press the PROGRAM key
3. Dial 10 and press ENTER
4. Dial the two-digit speed dial bin number (00
to 09)
5. Dial 9 plus the external number to be stored
(Max. of 32 digits)
6. Press the ENTER key to save
7. Use the keypad to select each letter required
for the name. You can also use the left and
right arrows of the navigator key to move the
cursor. Press the CLEAR key to correct a
single misdialed entry (Max. of 20 characters)
8. Press the ENTER key to save
9. Press the EXIT key to exit
Using station speed dials:
1. Press the MENU key
2. Use the up and down arrow keys of the
navigator key to place the → beside “Personal
Directory”.
3. Press the ENTER key
4. Use the keypad to enter the first letter of the
name you would like to call and press the
ENTER key
5. Use the up and down arrows of the navigator
key to place the → beside the name you would
like to call
6. Lift handset or press SP-PHONE key for hands
free
Dialing station speed dials by bin number:
•Lift handset or press the SP-PHONE key for
hands free
Press the AUTO DIAL/STORE key, followed by *
then the two-digit speed dial bin number (00-09)
Calling & Programming

Panasonic NS700 Guide
6
Calling & Programming
Calling & Programming
SPEED DIALS - SYSTEM
Dialing system speed dials by name:
1. Press the MENU key
2. Use the up and down arrow keys of the
navigator key to place the → beside “System
Directory”.
3. Press the ENTER key
4. Use the keypad to enter the first letter of the
name you would like to call and press the
ENTER key
5. Use the up and down arrows of the navigator
key to place the → beside the name you
would like to call
6. Lift the handset or press SP-PHONE key for
hands free
Dialing system speed dials by bin number:
•Lift handset or press the SP-PHONE key for
hands free
•Press the AUTO DIAL/STORE key, followed
by the speed dial bin number (000-999)
CALL FORWARDING
To forward your calls to an extension or
Voicemail:
3. Press the INTERCOM key
4. Dial * 7 1 0 and Select a Call Forwarding
Mode:
•To forward all calls immediately- press 2
•To forward calls only when you are busy on
an existing call- press 3
•To forward calls only when you do not
answer them- press 4
•To forward calls when you are busy or are
not able to answer- press 5
5. External or Internally Forwarding
•If being forwarded internally, enter the
extension number followed by ‘#’ to which
your calls will be forwarded. In many cases
this is the extension number of the Voicemail
System.
•If being forwarded externally, press 9 plus the
outside telephone number as you would dial
it from your phone.
***Please note***
•Pressing 0 at the third step will cancel the call
forward settings above
•If you are temporarily located at another
extension and wish to have all your calls follow
you to that extension, from the remote extension
press 7 then your extension number
Pressing 8 at the third step will cancel the above
follow me call forwarding

Panasonic NS700 Guide
7
How to Record your Company Greeting
Day Greeting
If reception is busy and cannot answer the call within 4 rings, this message plays.
To Record a New Message:
1. Pick up the handset and select the Voicemail button or dial 777.
2. Interrupt the message and dial #6 *998.
3. PIN = 1234#
4. Select 4
5. Select 3
6. Select Custom Service Menu 1 to modify Day Greeting
Example: Thank you for calling Pine Dental. We are in the office, and are helping another patient, please leave us
a message including your name and number and we will be happy to call you back as soon as possible.
Night Greeting
The greeting that plays when the business is closed.
To Record a New Message:
1. Pick up the handset and select the Voicemail button or dial 777
2. Interrupt the message and dial #6 *998
3. PIN = 1234#
4. Select 4
5. Select 3
6. Select Custom Service Menu 2 to modify Night Greeting
Example: Thank you for calling Pine Dental. We are very sorry to have missed your call. Please leave us a
detailed message including your name and number and we will get back to you on the next business day. if you
are experiencing a medical emergency please call 911.
How to Check Company Voicemails
When there is a new voicemail in the company general mailbox, the Message Waiting button will be lit. Follow the
below instructions to check your voicemails.
1. Pick up the handset and select the Message Waiting button.
2. Enter your passcode
3. Follow the prompts to check new voicemails.

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