Partner SP-1000-C User manual

POS Terminal
SP-1000-C
Service Manual

i
Copyright
This publication, including all photographs, illustrations and software, is protected under international
copyright laws, with all rights reserved. Neither this manual, nor any of the material contained herein, may be
reproduced without written consent of the author.
Disclaimer
The information in this document is subject to change without notice. The manufacturer makes no representa-
tions or warranties with respect to the contents hereof and specically disclaims any implied warranties of
merchantability or tness for any particular purpose. The manufacturer reserves the right to revise this publi-
cation and to make changes from time to time in the content hereof without obligation of the manufacturer to
notify any person of such revision or changes.
Trademark recognition
All product names used in this manual are the properties of their respective owners and are acknowledged.
Federal Communications Commission (FCC)
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interfer-
ence in a residential installation. This equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of
the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment onto an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Shielded interconnect cables and a shielded AC power cable must be employed with this equipment to ensure
compliance with the pertinent RF emission limits governing this device. Changes or modications not ex-
pressly approved by the system’s manufacturer could void the user’s authority to operate the equipment.
Declaration of conformity
This device complies with part 15 of the FCC rules. Operation is subject to the following conditions:
This device may not cause harmful interference, and
This device must accept any interference received, including interference that may cause undesired operation.

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About this manual
The service manual provides service information for the SP-1000-C. This manual is designed to help train
service personnel to locate and x failing parts on the machine.
This manual consists of the following sections:
Chapter 1 Getting Started:
This section covers unpacking and checking the package contents, and identifying components.
Chapter 2 BIOS Setup Utility:
The BIOS chapter provides information on navigating and changing settings in the BIOS Setup
Utility.
Chapter 3 Installing Drivers and Software:
This chapter provides information for installing drivers.
Chapter 4 Locating the Problem:
Refer to this chapter to locate the failing part or cause of the problem that requires servicing.
Chapter 5 Replacing Field Replaceable Units (FRUs):
This chapter provides drawings and instructions to replace all FRUs.
Appendix: Optional Components, Exploded Diagram, and Parts List:
The appendix includes an exploded diagram of the machine and the parts list and order number for
each part.
Safety information
Before servicing the machine, read the safety information under “Safety and precautions” on page 51.
Revision history
Version 1.0, June 2011

iii
TABLE OF CONTENTS
CHAPTER 1 GETTING STARTED................................................ 1
Unpacking the machine .................................................................................1
Identifying components .................................................................................2
CHAPTER 2 BIOS SETUP............................................................ 5
About the Setup Utility ...................................................................................5
Entering the Setup Utility ..........................................................................6
BIOS navigation keys ................................................................................6
Using BIOS ...............................................................................................7
Main Screen...................................................................................................8
SATA Port 1/ 2............................................................................................9
Intel Settings ................................................................................................10
CPU Control Sub-Menu ...........................................................................11
PCH Control Sub-Menu ...........................................................................12
PCI Express Control Sub-Menu...............................................................13
LPC Control Sub-Menu............................................................................14
SIO Control Sub-Menu ............................................................................15
H/W Monitor Sub-Menu ...........................................................................17
AMT Sub-Menu........................................................................................18
Keyboard Feature Sub-Menu ..................................................................19
Security Settings ..........................................................................................20
Boot Settings................................................................................................21
Exit Menu .....................................................................................................22
CHAPTER 3 INSTALLING DRIVERS AND SOFTWARE............ 25
Driver auto installation..................................................................................25
Intel Chipset Driver.......................................................................................26
Intel Management Engine Driver..................................................................28
Intel Chipset Graphics Driver .......................................................................30
HD Audio driver ............................................................................................32
LAN Driver....................................................................................................33
Touch Screen Driver.....................................................................................36
Calibrating the touchscreen .....................................................................39
CHAPTER 4 LOCATING THE PROBLEM .................................. 41
General checkout guidelines........................................................................41
Cash drawer checkout .................................................................................41

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LCD symptoms.............................................................................................42
Touch screen symptoms ..............................................................................43
Power symptoms..........................................................................................43
Network symptoms.......................................................................................43
USB symptoms ............................................................................................44
Peripheral-device symptoms........................................................................44
Boot symptoms ............................................................................................44
Mainboard jumper ........................................................................................45
Mainboard connectors..................................................................................46
Inverter connectors ......................................................................................46
CHAPTER 5 REPLACING FIELD REPLACEABLE UNITS (FRUs)
..................................................................................................... 47
Safety and precautions ................................................................................47
Before you begin..........................................................................................48
Replacing parts ............................................................................................48
MSR .............................................................................................................49
Customer Display.........................................................................................49
HDD .............................................................................................................50
SP-1000-C Panel .........................................................................................51
Panel Back Cover ........................................................................................52
Speaker........................................................................................................53
Power Button................................................................................................54
CPU Cooling Fan .........................................................................................55
Memory ........................................................................................................56
Battery..........................................................................................................56
I/O Shield .....................................................................................................57
Mainboard Board..........................................................................................58
Inverter.........................................................................................................59
Panel Bracket...............................................................................................60
Waterproof Seal, Touch Panel, Touch Cover, LCD Panel ............................60
APPENDIX PART LIST AND SPECIFICATION........................... 61
Part list for SP-1000-C .................................................................................63
Specications...............................................................................................64

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LIST OF FIGURES
Figure 1.1 Unpacking the machine ......................................................... 1
Figure 1.2 Front-right view ...................................................................... 2
Figure 1.3 Rear view............................................................................... 3
Figure 1.4 SP-1000-C I/O connectors..................................................... 4
Figure 2.1 Main BIOS screen.................................................................. 6
Figure 2.2 Main Screen........................................................................... 8
Figure 2.3 SATA Port sub-menu.............................................................. 9
Figure 2.4 Intel Settings screen ............................................................ 10
Figure 2.5 CPU Control sub-menu.........................................................11
Figure 2.6 PCH Control sub-menu........................................................ 12
Figure 2.7 PCI Express Control sub-menu ........................................... 13
Figure 2.8 LPC Control sub-menu ........................................................ 14
Figure 2.9 SIO Control sub-menu ......................................................... 15
Figure 2.10 H/W Monitor Sub-Menu ..................................................... 17
Figure 2.11 AMT sub-menu................................................................... 18
Figure 2.12 Keyboard Feature Sub-Menu............................................. 19
Figure 2.13 Security Settings screen .................................................... 20
Figure 2.14 Boot Settings screen.......................................................... 21
Figure 2.15 Exit Menu screen ............................................................... 22
Figure 4.1 Connecting a cash drawer ................................................... 42
Figure 4.2 SP-1000-C mainboard jumper ............................................. 45
Figure 4.3 SP-1000-C mainboard connectors....................................... 46
Figure 4.4 Inverter connectors .............................................................. 46
Figure 6.1 Exploded diagram main parts .............................................. 61
Figure 6.2 Exploded peripheral parts.................................................... 62

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1
CHAPTER 1
GETTING STARTED
This chapter describes the procedures from unpacking the SP-1000-C, to powering it on. The following topics
are described.
• Unpacking the machine on page 1
• Identifying components on page 2
Unpacking the machine
It is a good idea to save the packaging materials and shipping box in case that machine needs to be returned
for service. Please un-pack and re-pack the machine terminal as shown in Figure 1.1.
Figure 1.1 Unpacking the
machine

2 CHAPTER 1 GETTING STARTED
Identifying components
This section describes the parts and connectors on the machine.
1 2
Figure 1.2 Front-right view
Component Description
1 15-inch TFT LCD
2 LED Power Indicator
3 IO Panel
4 HDD Compartment
5 Power Button
3 54
Front-right view

3
Rear view
1 2 3 4
Figure 1.3 Rear view
Component Description
1 MSR (optional) Slot
2 HDD Compartment (for wall mounting)
3 VFD Customer Display (optional) Slot
4 Cable Compartment

4 CHAPTER 1 GETTING STARTED
I/O connectors
Figure 1.4 SP-1000-C I/O connectors
6321 4 5 7 8
9 10 11 12 13 14
Connector Description
1 VGA port
2 COM 2 port
3 USB ports
4 RJ11 cash drawer port
5 DC 12V input connector
6 DC 12V output connector (for PM-116)
7 Microphone jack
8 Audio output jack
9 COM 3 port
10 COM 1 port
11 LAN jack
12 COM 4 port
13 LPT port
14 SATA cable hole

5
CHAPTER 2
BIOS SETUP
The primary function of the BIOS (Basic Input and Output System) is to identify and initiate component
hardware. The BIOS parameters are stored in non-volatile BIOS memory (CMOS). CMOS contents don’t get
erased when the computer is turned off. The following topics are described in this chapter.
• About the Setup Utility on page 5
• Main Screen on page 8
• Intel Settings on page 10
• Security Settings on page 20
• Boot Settings on page 21
• Exit Menu on page 22
About the Setup Utility
The BIOS Setup Utility enables you to congure the following items:
• Hard drives, diskette drives, and peripherals
• Video display type and display options
• Password protection from unauthorized use
• Power management features
This Setup Utility should be used for the following:
• When changing the system conguration
• When a conguration error is detected and you are prompted to make changes to the Setup Utility
• When trying to resolve IRQ conicts
• When making changes to the Power Management conguration
• When changing the User or Supervisor password

6 CHAPTER 2 BIOS SETUP
Entering the Setup Utility
When you power on the system, BIOS enters the Power-On Self Test (POST) routines. POST is a series of
built-in diagnostics performed by the BIOS. After the POST routines are completed, the following message
appears:
Press <F2> to enter SETUP
Press the delete key <F2> to access the BIOS Setup Utility:
BIOS navigation keys
The BIOS navigation keys are listed below.
Key Function
← → Select screens
↑ ↓ Select items
+ – Modies the selected eld’s values
Enter Go to sub screen
F1 Displays a screen that describes all key functions
F10 Saves the current conguration and exits Setup
Esc Exits the current screen
Figure 2.1 Main BIOS screen

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Using BIOS
When you start the Setup Utility, the main screen appears. The main screen of the Setup Utility displays a list
of the options that are available. A highlight indicates which option is currently selected. Use the cursor arrow
keys to move the highlight to other options. When an option is highlighted, execute the option by pressing
<Enter>.
Some options lead to pop-up dialog boxes that prompt you to verify that you wish to execute that option.
Other options lead to dialog boxes that prompt you for information.
Some options (marked with a triangle ►) lead to sub screens that enable you to change the values for the
option. Use the cursor arrow keys to scroll through the items in the sub screen.

8 CHAPTER 2 BIOS SETUP
Main Screen
This screen includes System BIOS Information, Processor, System memory and displays the System Time
and System Date.
System Time/ System Date
The System Time and System Date items show the current date and time held by the machine. If you are
running a Windows OS, these items are automatically updated whenever you make changes to the Windows
Time and Date Properties utility.
SATA Mode
This feature allows users to select SATA mode.
System Overview
This screen displays Product Name, System BIOS Information, Processor Type, System memory and Panel
Type.
Figure 2.2 Main Screen

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SATA Port 1/ 2
Type
This item automatically detect hard disk drive. The BIOS Setup automatically lls in the correct values for the
remaining elds on this sub-menu.
LBA Format
LBA Format for a hard disk > 512 MB under DOS and Windows.
Total Sectors
Displays the total number of sectors.
Maximum Capacity
Displays the capacity of the hard disk.
Multi-Sector Transfers
This item will enhance hard disk performance by reading or writing more data during each transfer.
LBA Mode Control
This item shows the status of LBA mode.
32 Bit I/O
It allows user to enable 32-bit access to maximize the hard disk data transfer rate.
Ultra DMA Mode
This item shows status of the Ultra Direct Memory Access (DMA) mode.
SMART Monitoring
This item is used to enable monitoring of hard disks that support the S.M.A.R.T. (Self-Monitoring And
Reporting Technology) feature, which can allow the hard disk to report, under some circumstances,
impending failures of the hard disk.
Figure 2.3 SATA Port sub-
menu

10 CHAPTER 2 BIOS SETUP
CK-505 Clock Chip:
This item allows user to select control programming of the CK-505 clock chip.
PLL3 Spread Spectrum Mode
This item is used to On/Off Spread Spectrum support for PLL3 in the CK-505 clock chip.
QuickBoot Mode
Enabling this setting will cause the BIOS power-on self test routine to skip some of its tests during booting
for faster system boot.
Disable ACPI _S3
This item allows user to select if disable the ACPI (Advanced Conguration and Power Interface) S3
function.
Intel Settings
This screen allow you to congure the Intel features.
Figure 2.4 Intel Settings
screen

11
CPU Control Sub-Menu
Core Multi-Processing
This option is used to select the number of CPU core .
Hyper Threading Technology
This item is used to enable/ disable Hyper Threading Technology.
Turbo Mode
This item is used to enable/ disable Turbo Mode.
Intel(R) SpeedStep(tm)
This item is used to enable/ disable Intel SpeedStep, that allow the clock speed of the processor to be
dynamically changed by software.
CX States
This item is used to enable/ disable CX States.
Enhanced C-states
This item is used to enable/ disable Enhanced C-states.
No Execute Mode Mem Protection
This item is used to enable/ disable the function of No Execute Mode Mem Protection.
Intel(R) Virtualization Technology
This item is used to enable/ disable the function of Intel Virtualization Technology.
Figure 2.5 CPU Control
sub-menu

12 CHAPTER 2 BIOS SETUP
PCH Control Sub-Menu
Figure 2.6 PCH Control
sub-menu
PXE OPROM
This item is used to enable/ disable PXE Option ROMs.
Wake-On-Lan (WOL)
This item is used to enable/ disable Wake-On-Lan, that allows the system to be woken up by a network
message.
States After G3:
This item allows user to specify what system power state to go to when power restoration.