PAX Q30 User manual
PAX TECHNOLOGY INC.
PAX TECHNOLOGY INC.
Note: Product images shown may be different than actual
product received.
Cable connectors at the other end of the cable provide an interface
to other systems for communications, to allow local downloading
and to provide power. Additionally some cables allow connecting
peripherals such as check readers and printers. All of the cable
connectors are labeled and color-coded, as follows:
• DC Power - Connects AC power adapter to the Q30
• RS232A (Blue, RJ11 6P4C), RS232B (Yellow, RJ11 6P4C), or
RS232 on C302 hub cable (RJ11 6P6C) - Connects an external
POS device or check reader
• RS232 (Black, DB9-F) – Used to connect to POS terminal
• USB-Host (Type A) or Micro USB 2.0 - Used for local terminal
downloads or external peripherals
•LAN (Red, Ethernet, RJ45-F) - Used for bi-directional Ethernet
connections, TMS, and/or payment processing
• Powered USB - to connect to POS/ECR systems
Quick Setup Guide
PAX™ Q30 Payment Terminal
PAX TECHNOLOGY INC.
This document is provided to you for informational purposes
only. All features and specifications are subject to change
without notice. PAX’s name and PAX’s logo are registered
trademarks of PAX Technology Inc. All rights reserved.
7KH
%OXHWRRWKZRUGPDUNDQGORJRVDUHUHJLVWHUHGWUDGHPDUNV
RZQHGE\%OXHWRRWK6,*,QFDQGDQ\XVHRIVXFKPDUNVE\3$;
7HFKQRORJ\,QFLVXQGHUOLFHQVH2WKHUWUDGHPDUNVDQGWUDGH
QDPHVDUHWKRVHRIWKHLUUHVSHFWLYHRZQHUV
PAX Technology Inc.
4901 Belfort Road, Suite 130
Jacksonville, FL 32256, USA
T: 877-859-0099
W: www.pax.us
E: sales@pax.us
P/N:200312000000349
Box Contents
Box Contents
Communication Cable
(Cable type varies by configuration.)
AC Power Adapter
(Included in some configurations.)
• 1 - PAX™ Q30 Payment Terminal
• 1 - Communication Cable (Varies by configuration.)
• 1 - AC Power Adapter (not incl. with PUSB configurations)
• 1 - Privacy Shield
• 1 - Decorative Plug
• 1 - Quick Setup Guide
Product Description
Product Description
Stylus Pen
Contactless Reader
Camera
Touch Screen
Speaker (Inside)
Magnetic
Stripe Reader
Privacy Shield
Keypad
Smart Card Reader
Back Cover
MAC Label
Regulatory Label
Part Number/
Serial Number Label
Screw
Screw(Under Rubber Foot)
Reset Button Audio Jack
Cable Connectors
Cable Connectors
3
2x7P connector
The 2x7P connector end of the
provided communication cable
connects to the underside of the Q30.
A combination of the following ports are available on the
communication cable (depending on the Q30 configuration):
Privacy Shield Decorative plug
PAX TECHNOLOGY INC.
PAX TECHNOLOGY INC.
Note: Product images shown may be different than actual
product received.
Cable connectors at the other end of the cable provide an interface
to other systems for communications, to allow local downloading
and to provide power. Additionally some cables allow connecting
peripherals such as check readers and printers. All of the cable
connectors are labeled and color-coded, as follows:
• DC Power - Connects AC power adapter to the Q30
• RS232A (Blue, RJ11 6P4C), RS232B (Yellow, RJ11 6P4C), or
RS232 on C302 hub cable (RJ11 6P6C) - Connects an external
POS device or check reader
• RS232 (Black, DB9-F) – Used to connect to POS terminal
• USB-Host (Type A) or Micro USB 2.0 - Used for local terminal
downloads or external peripherals
•LAN (Red, Ethernet, RJ45-F) - Used for bi-directional Ethernet
connections, TMS, and/or payment processing
• Powered USB - to connect to POS/ECR systems
Quick Setup Guide
PAX™ Q30 Payment Terminal
PAX TECHNOLOGY INC.
This document is provided to you for informational purposes
only. All features and specifications are subject to change
without notice. PAX’s name and PAX’s logo are registered
trademarks of PAX Technology Inc. All rights reserved.
7KH
%OXHWRRWKZRUGPDUNDQGORJRVDUHUHJLVWHUHGWUDGHPDUNV
RZQHGE\%OXHWRRWK6,*,QFDQGDQ\XVHRIVXFKPDUNVE\3$;
7HFKQRORJ\,QFLVXQGHUOLFHQVH2WKHUWUDGHPDUNVDQGWUDGH
QDPHVDUHWKRVHRIWKHLUUHVSHFWLYHRZQHUV
PAX Technology Inc.
4901 Belfort Road, Suite 130
Jacksonville, FL 32256, USA
T: 877-859-0099
W: www.pax.us
E: sales@pax.us
P/N:200312000000349
Box Contents
Box Contents
Communication Cable
(Cable type varies by configuration.)
AC Power Adapter
(Included in some configurations.)
• 1 - PAX™ Q30 Payment Terminal
• 1 - Communication Cable (Varies by configuration.)
• 1 - AC Power Adapter (not incl. with PUSB configurations)
• 1 - Privacy Shield
• 1 - Decorative Plug
• 1 - Quick Setup Guide
Product Description
Product Description
Stylus Pen
Contactless Reader
Camera
Touch Screen
Speaker (Inside)
Magnetic
Stripe Reader
Privacy Shield
Keypad
Smart Card Reader
Back Cover
MAC Label
Regulatory Label
Part Number/
Serial Number Label
Screw
Screw(Under Rubber Foot)
Reset Button Audio Jack
Cable Connectors
Cable Connectors
3
2x7P connector
The 2x7P connector end of the
provided communication cable
connects to the underside of the Q30.
A combination of the following ports are available on the
communication cable (depending on the Q30 configuration):
Privacy Shield Decorative plug
PAX TECHNOLOGY INC.
PAX TECHNOLOGY INC.
Note: Product images shown may be different than actual
product received.
Cable connectors at the other end of the cable provide an interface
to other systems for communications, to allow local downloading
and to provide power. Additionally some cables allow connecting
peripherals such as check readers and printers. All of the cable
connectors are labeled and color-coded, as follows:
• DC Power - Connects AC power adapter to the Q30
• RS232A (Blue, RJ11 6P4C), RS232B (Yellow, RJ11 6P4C), or
RS232 on C302 hub cable (RJ11 6P6C) - Connects an external
POS device or check reader
• RS232 (Black, DB9-F) – Used to connect to POS terminal
• USB-Host (Type A) or Micro USB 2.0 - Used for local terminal
downloads or external peripherals
•LAN (Red, Ethernet, RJ45-F) - Used for bi-directional Ethernet
connections, TMS, and/or payment processing
• Powered USB - to connect to POS/ECR systems
Quick Setup Guide
PAX™ Q30 Payment Terminal
PAX TECHNOLOGY INC.
This document is provided to you for informational purposes
only. All features and specifications are subject to change
without notice. PAX’s name and PAX’s logo are registered
trademarks of PAX Technology Inc. All rights reserved.
7KH
%OXHWRRWKZRUGPDUNDQGORJRVDUHUHJLVWHUHGWUDGHPDUNV
RZQHGE\%OXHWRRWK6,*,QFDQGDQ\XVHRIVXFKPDUNVE\3$;
7HFKQRORJ\,QFLVXQGHUOLFHQVH2WKHUWUDGHPDUNVDQGWUDGH
QDPHVDUHWKRVHRIWKHLUUHVSHFWLYHRZQHUV
PAX Technology Inc.
4901 Belfort Road, Suite 130
Jacksonville, FL 32256, USA
T: 877-859-0099
W: www.pax.us
E: sales@pax.us
P/N:200312000000349
Box Contents
Box Contents
Communication Cable
(Cable type varies by configuration.)
AC Power Adapter
(Included in some configurations.)
• 1 - PAX™ Q30 Payment Terminal
• 1 - Communication Cable (Varies by configuration.)
• 1 - AC Power Adapter (not incl. with PUSB configurations)
• 1 - Privacy Shield
• 1 - Decorative Plug
• 1 - Quick Setup Guide
Product Description
Product Description
Stylus Pen
Contactless Reader
Camera
Touch Screen
Speaker (Inside)
Magnetic
Stripe Reader
Privacy Shield
Keypad
Smart Card Reader
Back Cover
MAC Label
Regulatory Label
Part Number/
Serial Number Label
Screw
Screw(Under Rubber Foot)
Reset Button Audio Jack
Cable Connectors
Cable Connectors
3
2x7P connector
The 2x7P connector end of the
provided communication cable
connects to the underside of the Q30.
A combination of the following ports are available on the
communication cable (depending on the Q30 configuration):
Privacy Shield Decorative plug
PAX TECHNOLOGY INC.
PAX TECHNOLOGY INC.
Note: Product images shown may be different than actual
product received.
Cable connectors at the other end of the cable provide an interface
to other systems for communications, to allow local downloading
and to provide power. Additionally some cables allow connecting
peripherals such as check readers and printers. All of the cable
connectors are labeled and color-coded, as follows:
• DC Power - Connects AC power adapter to the Q30
• RS232A (Blue, RJ11 6P4C), RS232B (Yellow, RJ11 6P4C), or
RS232 on C302 hub cable (RJ11 6P6C) - Connects an external
POS device or check reader
• RS232 (Black, DB9-F) – Used to connect to POS terminal
• USB-Host (Type A) or Micro USB 2.0 - Used for local terminal
downloads or external peripherals
•LAN (Red, Ethernet, RJ45-F) - Used for bi-directional Ethernet
connections, TMS, and/or payment processing
• Powered USB - to connect to POS/ECR systems
Quick Setup Guide
PAX™ Q30 Payment Terminal
PAX TECHNOLOGY INC.
This document is provided to you for informational purposes
only. All features and specifications are subject to change
without notice. PAX’s name and PAX’s logo are registered
trademarks of PAX Technology Inc. All rights reserved.
7KH
%OXHWRRWKZRUGPDUNDQGORJRVDUHUHJLVWHUHGWUDGHPDUNV
RZQHGE\%OXHWRRWK6,*,QFDQGDQ\XVHRIVXFKPDUNVE\3$;
7HFKQRORJ\,QFLVXQGHUOLFHQVH2WKHUWUDGHPDUNVDQGWUDGH
QDPHVDUHWKRVHRIWKHLUUHVSHFWLYHRZQHUV
PAX Technology Inc.
4901 Belfort Road, Suite 130
Jacksonville, FL 32256, USA
T: 877-859-0099
W: www.pax.us
E: sales@pax.us
P/N:200312000000349
Box Contents
Box Contents
Communication Cable
(Cable type varies by configuration.)
AC Power Adapter
(Included in some configurations.)
• 1 - PAX™ Q30 Payment Terminal
• 1 - Communication Cable (Varies by configuration.)
• 1 - AC Power Adapter (not incl. with PUSB configurations)
• 1 - Privacy Shield
• 1 - Decorative Plug
• 1 - Quick Setup Guide
Product Description
Product Description
Stylus Pen
Contactless Reader
Camera
Touch Screen
Speaker (Inside)
Magnetic
Stripe Reader
Privacy Shield
Keypad
Smart Card Reader
Back Cover
MAC Label
Regulatory Label
Part Number/
Serial Number Label
Screw
Screw(Under Rubber Foot)
Reset Button Audio Jack
Cable Connectors
Cable Connectors
3
2x7P connector
The 2x7P connector end of the
provided communication cable
connects to the underside of the Q30.
A combination of the following ports are available on the
communication cable (depending on the Q30 configuration):
Privacy Shield Decorative plug
PAX TECHNOLOGY INC.
PAX TECHNOLOGY INC.
Note: Product images shown may be different than actual
product received.
Cable connectors at the other end of the cable provide an interface
to other systems for communications, to allow local downloading
and to provide power. Additionally some cables allow connecting
peripherals such as check readers and printers. All of the cable
connectors are labeled and color-coded, as follows:
• DC Power - Connects AC power adapter to the Q30
• RS232A (Blue, RJ11 6P4C), RS232B (Yellow, RJ11 6P4C), or
RS232 on C302 hub cable (RJ11 6P6C) - Connects an external
POS device or check reader
• RS232 (Black, DB9-F) – Used to connect to POS terminal
• USB-Host (Type A) or Micro USB 2.0 - Used for local terminal
downloads or external peripherals
•LAN (Red, Ethernet, RJ45-F) - Used for bi-directional Ethernet
connections, TMS, and/or payment processing
• Powered USB - to connect to POS/ECR systems
Quick Setup Guide
PAX™ Q30 Payment Terminal
PAX TECHNOLOGY INC.
This document is provided to you for informational purposes
only. All features and specifications are subject to change
without notice. PAX’s name and PAX’s logo are registered
trademarks of PAX Technology Inc. All rights reserved.
7KH
%OXHWRRWKZRUGPDUNDQGORJRVDUHUHJLVWHUHGWUDGHPDUNV
RZQHGE\%OXHWRRWK6,*,QFDQGDQ\XVHRIVXFKPDUNVE\3$;
7HFKQRORJ\,QFLVXQGHUOLFHQVH2WKHUWUDGHPDUNVDQGWUDGH
QDPHVDUHWKRVHRIWKHLUUHVSHFWLYHRZQHUV
PAX Technology Inc.
4901 Belfort Road, Suite 130
Jacksonville, FL 32256, USA
T: 877-859-0099
W: www.pax.us
E: sales@pax.us
P/N:200312000000349
Box Contents
Box Contents
Communication Cable
(Cable type varies by configuration.)
AC Power Adapter
(Included in some configurations.)
• 1 - PAX™ Q30 Payment Terminal
• 1 - Communication Cable (Varies by configuration.)
• 1 - AC Power Adapter (not incl. with PUSB configurations)
• 1 - Privacy Shield
• 1 - Decorative Plug
• 1 - Quick Setup Guide
Product Description
Product Description
Stylus Pen
Contactless Reader
Camera
Touch Screen
Speaker (Inside)
Magnetic
Stripe Reader
Privacy Shield
Keypad
Smart Card Reader
Back Cover
MAC Label
Regulatory Label
Part Number/
Serial Number Label
Screw
Screw(Under Rubber Foot)
Reset Button Audio Jack
Cable Connectors
Cable Connectors
3
2x7P connector
The 2x7P connector end of the
provided communication cable
connects to the underside of the Q30.
A combination of the following ports are available on the
communication cable (depending on the Q30 configuration):
Privacy Shield Decorative plug
PAX TECHNOLOGY INC. PAX TECHNOLOGY INC.
910
PAX TECHNOLOGY INC.
Power down and remove all power from
the Q30. Unscrew and open back cover.
Gently press and slide SIM or Micro SD
door toward outer edge of terminal and
open hinged door. Seat card with gold
connectors down into slot, aligning with
opening. Gently press and slide door
toward center of terminal to lock door
closed. Close Q30 back cover and
tighten back cover screw.
WARNING:
Power down the terminal before installing SIM cards or Micro SD
cards. If the terminal is still powered on during an attempted SIM
or SD card installation or removal, both the terminal and the card
can be damaged irreparably.
Terminal Location
11
Terminal Location
Insert metal stand prongs into three
stand slots on underside of terminal.
Slide terminal firmly into place on stand.
Stand Installation
12
Stand Installation
Do not use industrial strength or abrasive cleaner as it may damage
or scratch the screen.
• Do not immerse device in water (or liquid).
• Do not spray water or cleaner into EMV Card Reader or ports.
• To clean screen, apply distilled water or mild glass cleaner onto
a soft, lint-free cloth and gently wipe terminal screen.
• To clean terminal, apply distilled water or plastic-safe cleaner
onto a soft, lint-free cloth and gently wipe terminal.
Attach 2x7P Connector
Attach 2x7P Connector
4
To connect 2x7P end of cable:
1. Loosen the screw on the underside of
the Q30 using a Philips head screwdriver.
2. Open the back cover.
3. Place the 2x7P end of the provided
communication cable over its port, but do
not push into place.
4. Align rubber sliding pull restraint so that
it seats into its notch on the Q30.
5. Firmly press the 2x7P end of the cable
into the port.
6. Close the back cover and tighten the
screw, ensuring the gasket is properly
seated in the opening.
DO NOT connect the other end to the AC power source until all
the other cables are connected first. Plugging in the AC power
cord to the power source before the other cables are installed
may result in damage to the terminal or connected devices.
WARNING:
Power Connections
Power Connections
5
Power can be supplied to the Q30 by connecting the AC power
adapter to the data cable, as in the case of RS232 or USB
configurations, or via a powered USB cable (12V Powered USB)
where the connected POS terminal provides the power.
The Q30 supports the following types of communications:
• RS232
• High Speed Ethernet
• USB 2.0
• Powered USB
•Bluetooth® wireless technology + Wi-Fi
(optional)
• GPS (optional)
• 4G (future, optional)
Terminal Communications
Terminal Communications
6
SIM and Micro SD Card Installation
8
SIM and Micro SD Card Installation
To install a SIM and/or Micro SD card:
Reset Button
9
Reset Button
To reset the terminal, press and hold
the reset button for 4-6 seconds using
a pen or similar item.
Locate the terminal on a counter top, desktop, or table top. It is
recommended to keep the terminal away from direct sunlight,
excessive dust, moisture, and heat. Avoid locating the terminal
near electrical devices that might introduce interference such as
microwave ovens and blow dryers.
Cleaning the Device
13
Cleaning the Device
WARNING:
Caution: Changes or modifications not expressly approved by
PAX Technology could void the user’s authority to operate the
equipment. In a domestic environment, this product may cause
radio interference in which case the user may be required to take
adequate measures.
Certifications
14
Certifications
The Q30 passed the following certifications:
• PCI PTS 5.x, SRED
• EMV L1 & L2
• EMV CL L1
• Mastercard PayPass
• American Express Expresspay
• Discover D-PAS
• Visa payWave
• JCB J/Speedy
• Interac Flash
• FCC
• IC
• CE
• UL
• RoHS
AAuuddiio Jo Jaacckk
10
If required, a headphone can connect to the terminal for audio
prompting, if the terminal application supports this, using the
3.5mm output audio jack.
Privacy Shield or Decorative Plug Installation
Privacy Shield or Decorative Plug Installation
7
Caution: While the installation of a privacy shield is not
required, they do offer additional protection.
Decorative Plug
Privacy Shield
*Decorative Plug: If a privacy
shield is not installed, a non-
removable decorative plug may be
installed in its place. This plug
does not provide any PIN entry
privacy.
PAX TECHNOLOGY INC. PAX TECHNOLOGY INC.
910
PAX TECHNOLOGY INC.
Power down and remove all power from
the Q30. Unscrew and open back cover.
Gently press and slide SIM or Micro SD
door toward outer edge of terminal and
open hinged door. Seat card with gold
connectors down into slot, aligning with
opening. Gently press and slide door
toward center of terminal to lock door
closed. Close Q30 back cover and
tighten back cover screw.
WARNING:
Power down the terminal before installing SIM cards or Micro SD
cards. If the terminal is still powered on during an attempted SIM
or SD card installation or removal, both the terminal and the card
can be damaged irreparably.
Terminal Location
11
Terminal Location
Insert metal stand prongs into three
stand slots on underside of terminal.
Slide terminal firmly into place on stand.
Stand Installation
12
Stand Installation
Do not use industrial strength or abrasive cleaner as it may damage
or scratch the screen.
• Do not immerse device in water (or liquid).
• Do not spray water or cleaner into EMV Card Reader or ports.
• To clean screen, apply distilled water or mild glass cleaner onto
a soft, lint-free cloth and gently wipe terminal screen.
• To clean terminal, apply distilled water or plastic-safe cleaner
onto a soft, lint-free cloth and gently wipe terminal.
Attach 2x7P Connector
Attach 2x7P Connector
4
To connect 2x7P end of cable:
1. Loosen the screw on the underside of
the Q30 using a Philips head screwdriver.
2. Open the back cover.
3. Place the 2x7P end of the provided
communication cable over its port, but do
not push into place.
4. Align rubber sliding pull restraint so that
it seats into its notch on the Q30.
5. Firmly press the 2x7P end of the cable
into the port.
6. Close the back cover and tighten the
screw, ensuring the gasket is properly
seated in the opening.
DO NOT connect the other end to the AC power source until all
the other cables are connected first. Plugging in the AC power
cord to the power source before the other cables are installed
may result in damage to the terminal or connected devices.
WARNING:
Power Connections
Power Connections
5
Power can be supplied to the Q30 by connecting the AC power
adapter to the data cable, as in the case of RS232 or USB
configurations, or via a powered USB cable (12V Powered USB)
where the connected POS terminal provides the power.
The Q30 supports the following types of communications:
• RS232
• High Speed Ethernet
• USB 2.0
• Powered USB
•Bluetooth® wireless technology + Wi-Fi
(optional)
• GPS (optional)
• 4G (future, optional)
Terminal Communications
Terminal Communications
6
SIM and Micro SD Card Installation
8
SIM and Micro SD Card Installation
To install a SIM and/or Micro SD card:
Reset Button
9
Reset Button
To reset the terminal, press and hold
the reset button for 4-6 seconds using
a pen or similar item.
Locate the terminal on a counter top, desktop, or table top. It is
recommended to keep the terminal away from direct sunlight,
excessive dust, moisture, and heat. Avoid locating the terminal
near electrical devices that might introduce interference such as
microwave ovens and blow dryers.
Cleaning the Device
13
Cleaning the Device
WARNING:
Caution: Changes or modifications not expressly approved by
PAX Technology could void the user’s authority to operate the
equipment. In a domestic environment, this product may cause
radio interference in which case the user may be required to take
adequate measures.
Certifications
14
Certifications
The Q30 passed the following certifications:
• PCI PTS 5.x, SRED
• EMV L1 & L2
• EMV CL L1
• Mastercard PayPass
• American Express Expresspay
• Discover D-PAS
• Visa payWave
• JCB J/Speedy
• Interac Flash
• FCC
• IC
• CE
• UL
• RoHS
AAuuddiio Jo Jaacckk
10
If required, a headphone can connect to the terminal for audio
prompting, if the terminal application supports this, using the
3.5mm output audio jack.
Privacy Shield or Decorative Plug Installation
Privacy Shield or Decorative Plug Installation
7
Caution: While the installation of a privacy shield is not
required, they do offer additional protection.
Decorative Plug
Privacy Shield
*Decorative Plug: If a privacy
shield is not installed, a non-
removable decorative plug may be
installed in its place. This plug
does not provide any PIN entry
privacy.
PAX TECHNOLOGY INC. PAX TECHNOLOGY INC.
910
PAX TECHNOLOGY INC.
Power down and remove all power from
the Q30. Unscrew and open back cover.
Gently press and slide SIM or Micro SD
door toward outer edge of terminal and
open hinged door. Seat card with gold
connectors down into slot, aligning with
opening. Gently press and slide door
toward center of terminal to lock door
closed. Close Q30 back cover and
tighten back cover screw.
WARNING:
Power down the terminal before installing SIM cards or Micro SD
cards. If the terminal is still powered on during an attempted SIM
or SD card installation or removal, both the terminal and the card
can be damaged irreparably.
Terminal Location
11
Terminal Location
Insert metal stand prongs into three
stand slots on underside of terminal.
Slide terminal firmly into place on stand.
Stand Installation
12
Stand Installation
Do not use industrial strength or abrasive cleaner as it may damage
or scratch the screen.
• Do not immerse device in water (or liquid).
• Do not spray water or cleaner into EMV Card Reader or ports.
• To clean screen, apply distilled water or mild glass cleaner onto
a soft, lint-free cloth and gently wipe terminal screen.
• To clean terminal, apply distilled water or plastic-safe cleaner
onto a soft, lint-free cloth and gently wipe terminal.
Attach 2x7P Connector
Attach 2x7P Connector
4
To connect 2x7P end of cable:
1. Loosen the screw on the underside of
the Q30 using a Philips head screwdriver.
2. Open the back cover.
3. Place the 2x7P end of the provided
communication cable over its port, but do
not push into place.
4. Align rubber sliding pull restraint so that
it seats into its notch on the Q30.
5. Firmly press the 2x7P end of the cable
into the port.
6. Close the back cover and tighten the
screw, ensuring the gasket is properly
seated in the opening.
DO NOT connect the other end to the AC power source until all
the other cables are connected first. Plugging in the AC power
cord to the power source before the other cables are installed
may result in damage to the terminal or connected devices.
WARNING:
Power Connections
Power Connections
5
Power can be supplied to the Q30 by connecting the AC power
adapter to the data cable, as in the case of RS232 or USB
configurations, or via a powered USB cable (12V Powered USB)
where the connected POS terminal provides the power.
The Q30 supports the following types of communications:
• RS232
• High Speed Ethernet
• USB 2.0
• Powered USB
•Bluetooth® wireless technology + Wi-Fi
(optional)
• GPS (optional)
• 4G (future, optional)
Terminal Communications
Terminal Communications
6
SIM and Micro SD Card Installation
8
SIM and Micro SD Card Installation
To install a SIM and/or Micro SD card:
Reset Button
9
Reset Button
To reset the terminal, press and hold
the reset button for 4-6 seconds using
a pen or similar item.
Locate the terminal on a counter top, desktop, or table top. It is
recommended to keep the terminal away from direct sunlight,
excessive dust, moisture, and heat. Avoid locating the terminal
near electrical devices that might introduce interference such as
microwave ovens and blow dryers.
Cleaning the Device
13
Cleaning the Device
WARNING:
Caution: Changes or modifications not expressly approved by
PAX Technology could void the user’s authority to operate the
equipment. In a domestic environment, this product may cause
radio interference in which case the user may be required to take
adequate measures.
Certifications
14
Certifications
The Q30 passed the following certifications:
• PCI PTS 5.x, SRED
• EMV L1 & L2
• EMV CL L1
• Mastercard PayPass
• American Express Expresspay
• Discover D-PAS
• Visa payWave
• JCB J/Speedy
• Interac Flash
• FCC
• IC
• CE
• UL
• RoHS
AAuuddiio Jo Jaacckk
10
If required, a headphone can connect to the terminal for audio
prompting, if the terminal application supports this, using the
3.5mm output audio jack.
Privacy Shield or Decorative Plug Installation
Privacy Shield or Decorative Plug Installation
7
Caution: While the installation of a privacy shield is not
required, they do offer additional protection.
Decorative Plug
Privacy Shield
*Decorative Plug: If a privacy
shield is not installed, a non-
removable decorative plug may be
installed in its place. This plug
does not provide any PIN entry
privacy.
PAX TECHNOLOGY INC. PAX TECHNOLOGY INC.
910
PAX TECHNOLOGY INC.
Power down and remove all power from
the Q30. Unscrew and open back cover.
Gently press and slide SIM or Micro SD
door toward outer edge of terminal and
open hinged door. Seat card with gold
connectors down into slot, aligning with
opening. Gently press and slide door
toward center of terminal to lock door
closed. Close Q30 back cover and
tighten back cover screw.
WARNING:
Power down the terminal before installing SIM cards or Micro SD
cards. If the terminal is still powered on during an attempted SIM
or SD card installation or removal, both the terminal and the card
can be damaged irreparably.
Terminal Location
11
Terminal Location
Insert metal stand prongs into three
stand slots on underside of terminal.
Slide terminal firmly into place on stand.
Stand Installation
12
Stand Installation
Do not use industrial strength or abrasive cleaner as it may damage
or scratch the screen.
• Do not immerse device in water (or liquid).
• Do not spray water or cleaner into EMV Card Reader or ports.
• To clean screen, apply distilled water or mild glass cleaner onto
a soft, lint-free cloth and gently wipe terminal screen.
• To clean terminal, apply distilled water or plastic-safe cleaner
onto a soft, lint-free cloth and gently wipe terminal.
Attach 2x7P Connector
Attach 2x7P Connector
4
To connect 2x7P end of cable:
1. Loosen the screw on the underside of
the Q30 using a Philips head screwdriver.
2. Open the back cover.
3. Place the 2x7P end of the provided
communication cable over its port, but do
not push into place.
4. Align rubber sliding pull restraint so that
it seats into its notch on the Q30.
5. Firmly press the 2x7P end of the cable
into the port.
6. Close the back cover and tighten the
screw, ensuring the gasket is properly
seated in the opening.
DO NOT connect the other end to the AC power source until all
the other cables are connected first. Plugging in the AC power
cord to the power source before the other cables are installed
may result in damage to the terminal or connected devices.
WARNING:
Power Connections
Power Connections
5
Power can be supplied to the Q30 by connecting the AC power
adapter to the data cable, as in the case of RS232 or USB
configurations, or via a powered USB cable (12V Powered USB)
where the connected POS terminal provides the power.
The Q30 supports the following types of communications:
• RS232
• High Speed Ethernet
• USB 2.0
• Powered USB
•Bluetooth® wireless technology + Wi-Fi
(optional)
• GPS (optional)
• 4G (future, optional)
Terminal Communications
Terminal Communications
6
SIM and Micro SD Card Installation
8
SIM and Micro SD Card Installation
To install a SIM and/or Micro SD card:
Reset Button
9
Reset Button
To reset the terminal, press and hold
the reset button for 4-6 seconds using
a pen or similar item.
Locate the terminal on a counter top, desktop, or table top. It is
recommended to keep the terminal away from direct sunlight,
excessive dust, moisture, and heat. Avoid locating the terminal
near electrical devices that might introduce interference such as
microwave ovens and blow dryers.
Cleaning the Device
13
Cleaning the Device
WARNING:
Caution: Changes or modifications not expressly approved by
PAX Technology could void the user’s authority to operate the
equipment. In a domestic environment, this product may cause
radio interference in which case the user may be required to take
adequate measures.
Certifications
14
Certifications
The Q30 passed the following certifications:
• PCI PTS 5.x, SRED
• EMV L1 & L2
• EMV CL L1
• Mastercard PayPass
• American Express Expresspay
• Discover D-PAS
• Visa payWave
• JCB J/Speedy
• Interac Flash
• FCC
• IC
• CE
• UL
• RoHS
AAuuddiio Jo Jaacckk
10
If required, a headphone can connect to the terminal for audio
prompting, if the terminal application supports this, using the
3.5mm output audio jack.
Privacy Shield or Decorative Plug Installation
Privacy Shield or Decorative Plug Installation
7
Caution: While the installation of a privacy shield is not
required, they do offer additional protection.
Decorative Plug
Privacy Shield
*Decorative Plug: If a privacy
shield is not installed, a non-
removable decorative plug may be
installed in its place. This plug
does not provide any PIN entry
privacy.
PAX TECHNOLOGY INC. PAX TECHNOLOGY INC.
910
PAX TECHNOLOGY INC.
Power down and remove all power from
the Q30. Unscrew and open back cover.
Gently press and slide SIM or Micro SD
door toward outer edge of terminal and
open hinged door. Seat card with gold
connectors down into slot, aligning with
opening. Gently press and slide door
toward center of terminal to lock door
closed. Close Q30 back cover and
tighten back cover screw.
WARNING:
Power down the terminal before installing SIM cards or Micro SD
cards. If the terminal is still powered on during an attempted SIM
or SD card installation or removal, both the terminal and the card
can be damaged irreparably.
Terminal Location
11
Terminal Location
Insert metal stand prongs into three
stand slots on underside of terminal.
Slide terminal firmly into place on stand.
Stand Installation
12
Stand Installation
Do not use industrial strength or abrasive cleaner as it may damage
or scratch the screen.
• Do not immerse device in water (or liquid).
• Do not spray water or cleaner into EMV Card Reader or ports.
• To clean screen, apply distilled water or mild glass cleaner onto
a soft, lint-free cloth and gently wipe terminal screen.
• To clean terminal, apply distilled water or plastic-safe cleaner
onto a soft, lint-free cloth and gently wipe terminal.
Attach 2x7P Connector
Attach 2x7P Connector
4
To connect 2x7P end of cable:
1. Loosen the screw on the underside of
the Q30 using a Philips head screwdriver.
2. Open the back cover.
3. Place the 2x7P end of the provided
communication cable over its port, but do
not push into place.
4. Align rubber sliding pull restraint so that
it seats into its notch on the Q30.
5. Firmly press the 2x7P end of the cable
into the port.
6. Close the back cover and tighten the
screw, ensuring the gasket is properly
seated in the opening.
DO NOT connect the other end to the AC power source until all
the other cables are connected first. Plugging in the AC power
cord to the power source before the other cables are installed
may result in damage to the terminal or connected devices.
WARNING:
Power Connections
Power Connections
5
Power can be supplied to the Q30 by connecting the AC power
adapter to the data cable, as in the case of RS232 or USB
configurations, or via a powered USB cable (12V Powered USB)
where the connected POS terminal provides the power.
The Q30 supports the following types of communications:
• RS232
• High Speed Ethernet
• USB 2.0
• Powered USB
•Bluetooth® wireless technology + Wi-Fi
(optional)
• GPS (optional)
• 4G (future, optional)
Terminal Communications
Terminal Communications
6
SIM and Micro SD Card Installation
8
SIM and Micro SD Card Installation
To install a SIM and/or Micro SD card:
Reset Button
9
Reset Button
To reset the terminal, press and hold
the reset button for 4-6 seconds using
a pen or similar item.
Locate the terminal on a counter top, desktop, or table top. It is
recommended to keep the terminal away from direct sunlight,
excessive dust, moisture, and heat. Avoid locating the terminal
near electrical devices that might introduce interference such as
microwave ovens and blow dryers.
Cleaning the Device
13
Cleaning the Device
WARNING:
Caution: Changes or modifications not expressly approved by
PAX Technology could void the user’s authority to operate the
equipment. In a domestic environment, this product may cause
radio interference in which case the user may be required to take
adequate measures.
Certifications
14
Certifications
The Q30 passed the following certifications:
• PCI PTS 5.x, SRED
• EMV L1 & L2
• EMV CL L1
• Mastercard PayPass
• American Express Expresspay
• Discover D-PAS
• Visa payWave
• JCB J/Speedy
• Interac Flash
• FCC
• IC
• CE
• UL
• RoHS
AAuuddiio Jo Jaacckk
10
If required, a headphone can connect to the terminal for audio
prompting, if the terminal application supports this, using the
3.5mm output audio jack.
Privacy Shield or Decorative Plug Installation
Privacy Shield or Decorative Plug Installation
7
Caution: While the installation of a privacy shield is not
required, they do offer additional protection.
Decorative Plug
Privacy Shield
*Decorative Plug: If a privacy
shield is not installed, a non-
removable decorative plug may be
installed in its place. This plug
does not provide any PIN entry
privacy.
PAX TECHNOLOGY INC. PAX TECHNOLOGY INC.
910
PAX TECHNOLOGY INC.
Power down and remove all power from
the Q30. Unscrew and open back cover.
Gently press and slide SIM or Micro SD
door toward outer edge of terminal and
open hinged door. Seat card with gold
connectors down into slot, aligning with
opening. Gently press and slide door
toward center of terminal to lock door
closed. Close Q30 back cover and
tighten back cover screw.
WARNING:
Power down the terminal before installing SIM cards or Micro SD
cards. If the terminal is still powered on during an attempted SIM
or SD card installation or removal, both the terminal and the card
can be damaged irreparably.
Terminal Location
11
Terminal Location
Insert metal stand prongs into three
stand slots on underside of terminal.
Slide terminal firmly into place on stand.
Stand Installation
12
Stand Installation
Do not use industrial strength or abrasive cleaner as it may damage
or scratch the screen.
• Do not immerse device in water (or liquid).
• Do not spray water or cleaner into EMV Card Reader or ports.
• To clean screen, apply distilled water or mild glass cleaner onto
a soft, lint-free cloth and gently wipe terminal screen.
• To clean terminal, apply distilled water or plastic-safe cleaner
onto a soft, lint-free cloth and gently wipe terminal.
Attach 2x7P Connector
Attach 2x7P Connector
4
To connect 2x7P end of cable:
1. Loosen the screw on the underside of
the Q30 using a Philips head screwdriver.
2. Open the back cover.
3. Place the 2x7P end of the provided
communication cable over its port, but do
not push into place.
4. Align rubber sliding pull restraint so that
it seats into its notch on the Q30.
5. Firmly press the 2x7P end of the cable
into the port.
6. Close the back cover and tighten the
screw, ensuring the gasket is properly
seated in the opening.
DO NOT connect the other end to the AC power source until all
the other cables are connected first. Plugging in the AC power
cord to the power source before the other cables are installed
may result in damage to the terminal or connected devices.
WARNING:
Power Connections
Power Connections
5
Power can be supplied to the Q30 by connecting the AC power
adapter to the data cable, as in the case of RS232 or USB
configurations, or via a powered USB cable (12V Powered USB)
where the connected POS terminal provides the power.
The Q30 supports the following types of communications:
• RS232
• High Speed Ethernet
• USB 2.0
• Powered USB
•Bluetooth® wireless technology + Wi-Fi
(optional)
• GPS (optional)
• 4G (future, optional)
Terminal Communications
Terminal Communications
6
SIM and Micro SD Card Installation
8
SIM and Micro SD Card Installation
To install a SIM and/or Micro SD card:
Reset Button
9
Reset Button
To reset the terminal, press and hold
the reset button for 4-6 seconds using
a pen or similar item.
Locate the terminal on a counter top, desktop, or table top. It is
recommended to keep the terminal away from direct sunlight,
excessive dust, moisture, and heat. Avoid locating the terminal
near electrical devices that might introduce interference such as
microwave ovens and blow dryers.
Cleaning the Device
13
Cleaning the Device
WARNING:
Caution: Changes or modifications not expressly approved by
PAX Technology could void the user’s authority to operate the
equipment. In a domestic environment, this product may cause
radio interference in which case the user may be required to take
adequate measures.
Certifications
14
Certifications
The Q30 passed the following certifications:
• PCI PTS 5.x, SRED
• EMV L1 & L2
• EMV CL L1
• Mastercard PayPass
• American Express Expresspay
• Discover D-PAS
• Visa payWave
• JCB J/Speedy
• Interac Flash
• FCC
• IC
• CE
• UL
• RoHS
AAuuddiio Jo Jaacckk
10
If required, a headphone can connect to the terminal for audio
prompting, if the terminal application supports this, using the
3.5mm output audio jack.
Privacy Shield or Decorative Plug Installation
Privacy Shield or Decorative Plug Installation
7
Caution: While the installation of a privacy shield is not
required, they do offer additional protection.
Decorative Plug
Privacy Shield
*Decorative Plug: If a privacy
shield is not installed, a non-
removable decorative plug may be
installed in its place. This plug
does not provide any PIN entry
privacy.
PAX TECHNOLOGY INC.
PAX TECHNOLOGY INC.
Note: Product images shown may be different than actual
product received.
Cable connectors at the other end of the cable provide an interface
to other systems for communications, to allow local downloading
and to provide power. Additionally some cables allow connecting
peripherals such as check readers and printers. All of the cable
connectors are labeled and color-coded, as follows:
• DC Power - Connects AC power adapter to the Q30
• RS232A (Blue, RJ11 6P4C), RS232B (Yellow, RJ11 6P4C), or
RS232 on C302 hub cable (RJ11 6P6C) - Connects an external
POS device or check reader
• RS232 (Black, DB9-F) – Used to connect to POS terminal
• USB-Host (Type A) or Micro USB 2.0 - Used for local terminal
downloads or external peripherals
•LAN (Red, Ethernet, RJ45-F) - Used for bi-directional Ethernet
connections, TMS, and/or payment processing
• Powered USB - to connect to POS/ECR systems
Quick Setup Guide
PAX™ Q30 Payment Terminal
PAX TECHNOLOGY INC.
This document is provided to you for informational purposes
only. All features and specifications are subject to change
without notice. PAX’s name and PAX’s logo are registered
trademarks of PAX Technology Inc. All rights reserved.
7KH
%OXHWRRWKZRUGPDUNDQGORJRVDUHUHJLVWHUHGWUDGHPDUNV
RZQHGE\%OXHWRRWK6,*,QFDQGDQ\XVHRIVXFKPDUNVE\3$;
7HFKQRORJ\,QFLVXQGHUOLFHQVH2WKHUWUDGHPDUNVDQGWUDGH
QDPHVDUHWKRVHRIWKHLUUHVSHFWLYHRZQHUV
PAX Technology Inc.
4901 Belfort Road, Suite 130
Jacksonville, FL 32256, USA
T: 877-859-0099
W: www.pax.us
E: sales@pax.us
P/N:200312000000349
Box Contents
Box Contents
Communication Cable
(Cable type varies by configuration.)
AC Power Adapter
(Included in some configurations.)
• 1 - PAX™ Q30 Payment Terminal
• 1 - Communication Cable (Varies by configuration.)
• 1 - AC Power Adapter (not incl. with PUSB configurations)
• 1 - Privacy Shield
• 1 - Decorative Plug
• 1 - Quick Setup Guide
Product Description
Product Description
Stylus Pen
Contactless Reader
Camera
Touch Screen
Speaker (Inside)
Magnetic
Stripe Reader
Privacy Shield
Keypad
Smart Card Reader
Back Cover
MAC Label
Regulatory Label
Part Number/
Serial Number Label
Screw
Screw(Under Rubber Foot)
Reset Button Audio Jack
Cable Connectors
Cable Connectors
3
2x7P connector
The 2x7P connector end of the
provided communication cable
connects to the underside of the Q30.
A combination of the following ports are available on the
communication cable (depending on the Q30 configuration):
Privacy Shield Decorative plug
Table of contents
Other PAX Payment Terminal manuals
