PAX S900 User manual

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Contents
1 Initial Setup........................................................................................................................... 4
1.1 Terminal Overview ................................................................................................................ 5
1.2 Screen Overview ................................................................................................................... 6
Screen Icons Overview .......................................................................................................... 7
1.3 Terminal Technical Specifications .......................................................................................... 8
1.4 Inserting Battery and Paper Roll ............................................................................................ 9
1.5 Inserting or replacing the SIM card ........................................................................................ 10
1.6 Connecting to the Network ................................................................................................... 11
Connecting to Wi-Fi............................................................................................................... 11
Connecting to GPRS............................................................................................................... 16
2 Logging On ............................................................................................................................ 17
3 Processing a Chip and PIN Sale .............................................................................................. 19
4 Processing a Contactless Sale ................................................................................................ 24
5 Processing a Chip and PIN Refund ......................................................................................... 28
6 Processing a Contactless Refund............................................................................................ 31
7 Declined Transactions ........................................................................................................... 34
8 Voiced Referred Transactions ................................................................................................ 36
9 Processing a Cardholder Not Present (CNP) Sale.................................................................... 38
9.1 Cardholder Not Present (CNP) –Results ................................................................................ 42
10 Processing a Cardholder Not Present (CNP) Refund ............................................................... 43
11 Reprinting Receipts ............................................................................................................... 47
12 The Terminal ......................................................................................................................... 49
12.1 Reports ................................................................................................................................. 49
Available Reports .................................................................................................................. 50
12.2 Supervisor............................................................................................................................. 51
Network Settings................................................................................................................... 51
Date/Time Settings................................................................................................................ 59
Software Rollback.................................................................................................................. 62
Diagnostic Receipts ............................................................................................................... 63
Flight Mode........................................................................................................................... 64
Check For Updates ................................................................................................................ 68
12.3 Upload Stored Data ............................................................................................................... 74
12.4 Upload Log ............................................................................................................................ 75
12.5 Network Check...................................................................................................................... 76
12.6 Restart Terminal.................................................................................................................... 76

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13 Useful Information ................................................................................................................ 77
13.1 Key Map (Alpha Characters) .................................................................................................. 77
13.2 Glossary ................................................................................................................................ 78
Contact Information............................................................................................................................. 81

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Welcome
Thank you for choosing your S900 terminal.
The S900 is designed to process transactions as quickly as possible whilst
providing valuable reporting and other functionality.
This user guide is designed to provide users of S900 with everything
needed to set-up, register and process transactions.
Should you have any queries on anything in this guide, please do not hesitate to
contact First Payments customer support team using the details on page 81.

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1INITIAL SETUP
Before starting to use the S900, please take a few moments to check the contents of the box; you should have
received the following:
S900 Terminal External AC
Power Adapter External AC
Power Cable Thermal
Paper Roll
Battery

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1.1 Terminal Overview
An overview of the S900 terminal.

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1.2 Screen Overview
An overview of the S900 screen.

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Screen Icons Overview
Descriptions of the S900 screen icons.
Icon Description
Battery strength indicator ( indicates battery is charging)
Internet connection present
No internet connection present
GPRS signal indicator
Wi-Fi signal indicator
Flight mode enabled
Transaction data stored on the terminal (not displayed once data uploaded)
Terminal configuration download/update required
Confirmation option
Cancel option
Ready for card (Chip and PIN, Contactless or Swipe)
Green contactless LED (blinks when idle, incrementally lights up if card is being read)
Contactless LED (unable to read card)

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1.3 Terminal Technical Specifications
Technical Specifications of the axept® S900 terminal.
Model S900
Processor 32-bit ARM11 CPU, 400MHz
Memory 128MB Flash, 64MB DDR
Extended storage Micro SD up to 32GB
Display 3.5 inch 240 x 320 pixel colour TFT LCD Touch screen
Keypad 10 numeric / letter keys, 8 function keys
Card Readers
•Magnetic Card Reader: Track 1 / 2 / 3, bi-directional
•Smart Card Reader: EMV L1 & L2
•Contactless Card Reader: MasterCard PayPass & Visa payWave, American Express
ExpressPay, Discover DPAS, ISO / IEC 14443 Type A/B, Mifare®, Felica, NFC
Communication •GPRS / 3G (WCDMA /
EVDO)
•Wi-Fi
Peripheral Ports
•1 x Mini USB
•1 x RS232
•1 x power charge
•1 x base interface
Printer Fast thermal printer (18 LPS) or faster depending on font size Paper roll
width / diameter: 58mm / 38mm
Audio Speaker, 90dB
Battery Li-ion batteries 1850mAh, 7.4V
Voltage Input: 100～240VAC，0.3A，50Hz / 60Hz, Output: 9VDC, 1A
Operating Environment 0°C to 50°C (32°F to 122°F) operating temperature; 10% to 93% relative
humidity, non-condensing
Storage Environment -20°C to 70°C (-4°F to 158°F) storage temperature: 10% to 93% relative humidity,
non-condensing
Physical Length: 175mm, Width: 82mm, Height: 63mm
Weight 458g with Battery

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1.4 Inserting Battery and Paper Roll
01
To Insert the thermal paper roll into the S900 terminal: Pull
lever on the terminal to open the cover (as highlighted).
02
Insert paper roll leaving at least 1cm exposed and close the cover.
03
To insert the battery, turn the S900 terminal over so the battery cover latch
is visible.
Pull the latch down and towards you and carefully remove the battery
cover away from the terminal.
04
Place the battery into the battery compartment making sure the contact
points of the battery align with the connectors of the terminal (as
highlighted).
05
Once the battery is in place, clip the battery cover back onto the terminal.

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1.5 Inserting or replacing the SIM card
If the use of GPRS is required, a valid active SIM card will need to be inserted in the terminal. A SIM card will already
be in place for orders which have requested GPRS functionality. The following steps describe the process of
inserting or replacing the SIM card should this be necessary.
01
To insert or replace the SIM card in the terminal, turn the S900 terminal over
so the battery cover latch is visible.
Pull the latch down and towards you and carefully remove the battery
cover away from the terminal.
02
If the battery is already in place, remove the battery from the terminal by gently
lifting the battery away from the terminal.
03
Slide in the direction indicated to open the SIM card latch and place the
SIM card in the slot making sure the contacts of the terminal match the
contacts of the SIM.
04
Place the new SIM card in the slot making sure the contacts of the
terminal match the contacts of the SIM (the contacts of the sim should be at
the base facing away from you) and close the latch.
05
Once the SIM is securely in place, put the battery back in position and place
the cover back onto the terminal. To setup GPRS, see section 1.6.2
Connecting to GPRS.

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1.6 Connecting to the Network
key on the keypad for a few seconds until the terminalPower on the S900 by pressing and holding the
screen lights up (the start-up process may take a few
minutes).
Connecting to Wi-Fi
The following steps describes the process for configuring the Wi-Fi Network Settings.
01
Once the loading process is complete, the Network Configuration menu
will appear.
Highlight ‘WIFI’ using the and keys on the keypad and press the
key on the keypad to continue.
02
S900 will ask if manual configuration of Wi-Fi settings is required.
Press the key on the keypad to manually configure the settings or the
key on the keypad to automatically configure the settings.

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Automatically Configure Wi-Fi Settings
The following steps describes the process for automatically configuring the Wi-Fi Network Settings.
01
If the option to manually configure Wi-Fi was not selected, S900 will start to
scan for available Wi-Finetworks.
02
The Wi-Fi networks available are displayed.
Using the and keys on the keypad, select the network required
and press the key on the keypad to continue.
03
Enter the Wi-Fi password.
(To use alpha characters, press the numeric key containing the alpha character
required multiple times until it is displayed).
Press the key on the keypad to continue.
04
900 supports Dynamic Host Configuration Protocol (DHCP) which
automatically obtains all network settings.
To use DHCP, press the key on the keypad to continue.
If a fixed IP address is required rather than using DHCP, please refer to section
12.2.1.2 for more information.

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05
Please wait whilst the connection is validated.
06
If all the settings are valid, a confirmation that the network configuration
has successfully completed will briefly be displayed.
axept® S900 will return to the ‘Select Networking Type’ screen.
INFO
•First Payments Merchant Services recommends that the Wi-Fi network used is secure and requires
authentication as this will adhere to PCI DSS guidelines.
•axept® S900 supports WPA2 PSK encryption. WPA2 PSK is a method of securing your network using
WPA2 with the use of the Pre-Shared Key (PSK) authentication.
•axept® S900 supports the use of the 802.11 B/G/N (2.4GHz) Wi-Fi Bands.

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Manually Configuring Wi-Fi Settings
The following steps describes the process for manually configuring the Wi-Fi Network Settings.
01
If the option to manually configure the network settings was selected, the
SSID for the network will be required. Enter the SSID using the terminal’s
keypad.
(To use alpha characters, press the numeric key containing the alpha
character required multiple times until it is displayed).
Press the key on the keypad to continue.
02
and keys on the keypad to highlight the network securityUse the
type required.
Press the key on the keypad to continue.
03
Enter the Wi-Fi password.
(To use alpha characters, press the numeric key containing the alpha
character required multiple times until it is displayed).
Press the key on the keypad to continue.
04
If the network security type selected is ‘WEP’, enter the key index value (this
step is not required if other network security types are used).
Press the key on the keypad to continue.

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05
S900 supports Dynamic Host Configuration Protocol (DHCP) which
automatically obtains all network settings.
To use DHCP, press the key on the keypad to continue.
If a fixed IP address is required rather than using DHCP, please refer to
section 12.2.1.2 for more information.
06
Please wait whilst the connection is validated.
07
If all the settings are valid, a confirmation that the network configuration
has successfully completed will briefly be displayed.
S900 will return to the ‘Select Networking Type’ screen.
INFO
•First Payments Merchant Services recommends that the Wi-Fi network used is secure and requires
authentication as this will adhere to PCI DSS guidelines.
•axept® S900 supports WPA2 PSK encryption. WPA2 PSK is a method of securing your network using
WPA2 with the use of the Pre-Shared Key (PSK) authentication.
•axept® S900 supports the use of the 802.11 B/G/N (2.4GHz) Wi-Fi Bands.

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Connecting to GPRS
To use a GPRS connection, either as a back-up for Wi-Fior in place of, configure the S900 using the procedure
outlined below.
01
Once the loading process is complete, the Network Configuration menu
will appear.
Highlight ‘GPRS’ using the and keys on the keypad and press the
key on the keypad to continue.
02
Please wait whilst the connection is validated.
03
S900 confirms that the GPRS network configuration is successfully
completed.

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2LOGGING ON
Now set-up and activation are complete, S900 is ready for the first logon.
01
Once S900 has completed the start-up process, it will prompt for the entry
of the Department ID.
keyEnter the Department ID sent to you using the keypad and press
the on the keypad to continue.
02
key on theEnter the User ID sent to you using the keypad and press
the keypad to continue.
03
key on theEnter the password sent to you the keypad and press
the keypad to continue.
04
Please wait whilst S900 processes the log on details.

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INFO
If a successful sign on has previously been completed, the Department ID will be stored during logon as
shown below.
If this is still the correct Department ID, press the key on the keypad to
continue.
If the Department ID needs to be changed, press the key on the keypad
and enter the new Department ID.
Once entered, press the key on the keypad to continue.
05
Once the log on has been completed, the main menu will be displayed.

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3PROCESSING A CHIP AND PIN SALE
Once the logging on process has been completed, S900 is ready to process transactions. The following
describes the end-to-end operation of a Chip & PIN sale:
01
From the main menu, select option 1: Sale
(Press the key on the keypad).
Alternatively, ask the cardholder to insert their card into (with the Chip of the
card on top, facing towards you) into the Chip and PINcard slot at the base of
the terminal.
02
Enter the amount of the sale using the keypad.
(S900 will automatically enter the decimal place for you).
Press the key on the keypad to continue.
03
If required, enter the reference for the transaction. If a reference is not needed,
press the key on the keypad to skip.
(To use alpha characters, press the numeric key containing the alpha character
required multiple times until it is displayed).
Press the key on the keypad to continue.