www.firstpaymentmerchantservices.co.uk
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Contents
1 Initial Setup........................................................................................................................... 4
1.1 Terminal Overview ................................................................................................................ 5
1.2 Screen Overview ................................................................................................................... 6
Screen Icons Overview .......................................................................................................... 7
1.3 Terminal Technical Specifications .......................................................................................... 8
1.4 Inserting Battery and Paper Roll ............................................................................................ 9
1.5 Inserting or replacing the SIM card ........................................................................................ 10
1.6 Connecting to the Network ................................................................................................... 11
Connecting to Wi-Fi............................................................................................................... 11
Connecting to GPRS............................................................................................................... 16
2 Logging On ............................................................................................................................ 17
3 Processing a Chip and PIN Sale .............................................................................................. 19
4 Processing a Contactless Sale ................................................................................................ 24
5 Processing a Chip and PIN Refund ......................................................................................... 28
6 Processing a Contactless Refund............................................................................................ 31
7 Declined Transactions ........................................................................................................... 34
8 Voiced Referred Transactions ................................................................................................ 36
9 Processing a Cardholder Not Present (CNP) Sale.................................................................... 38
9.1 Cardholder Not Present (CNP) –Results ................................................................................ 42
10 Processing a Cardholder Not Present (CNP) Refund ............................................................... 43
11 Reprinting Receipts ............................................................................................................... 47
12 The Terminal ......................................................................................................................... 49
12.1 Reports ................................................................................................................................. 49
Available Reports .................................................................................................................. 50
12.2 Supervisor............................................................................................................................. 51
Network Settings................................................................................................................... 51
Date/Time Settings................................................................................................................ 59
Software Rollback.................................................................................................................. 62
Diagnostic Receipts ............................................................................................................... 63
Flight Mode........................................................................................................................... 64
Check For Updates ................................................................................................................ 68
12.3 Upload Stored Data ............................................................................................................... 74
12.4 Upload Log ............................................................................................................................ 75
12.5 Network Check...................................................................................................................... 76
12.6 Restart Terminal.................................................................................................................... 76
