PAX S300 User manual

S300_V1.00.00 User Manual
duplicated, published, or disclosed without PAX prior written permission. 1
PAX Technology, Inc.
All Rights Reserved.
S300_V1.00.00 User Manual
V20140912

S300_V1.00.00 User Manual
NOTE: This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs. It may not be
duplicated, published, or disclosed without PAX prior written permission. 2
Preface
S300_V1.00.00 User Manual V2014912
Version: V2014912
Document No: BT–S300-UM
Status: ［］Draft ［★］Release ［］Modify
Copyright © 2009, 2014, PAX Technology, Inc. All rights reserved
The Programs (which include both the software and documentation) contain
proprietary information; they are provided under a license agreement containing
restrictions on use and disclosure and are also protected by copyright, patent, and other
intellectual and industrial property laws. Reverse engineering, disassembly, or
decompile of the Programs, except to the extent required to obtain interoperability with
other independently created software or as specified by law, is prohibited.
The information contained in this document is subject to change without notice. If you
find any problems in the documentation, please report them to us in writing. This
document is not warranted to be error-free. Except as may be expressly permitted in
your license agreement for these Programs, no part of these Programs may be
reproduced or transmitted in any form or by any means, electronic or mechanical, for
any purpose.
Security Notice: No part of this publication may be copied, distributed, stored in a
retrieval system, translated into any human or computer language, transmitted,
in any form or by any means, without the prior written consent of PAX
Technology, Inc.
PAX is a registered trademark of PAX Corporation and/or its affiliates. Other names
may be trademarks of their respective owners.
TABLE OF CONTENTS
TABLE OF CONTENTS..................................................................................................................2
REVISION HISTORY.............................................................................................................................5
1. GENERAL INFORMATION ...........................................................................................................6
1.1 THE PURPOSE OF THIS DOCUMENT..................................................................................................6
1.2 DOCUMENT CONVENTION .............................................................................................................7
1.3 DOCUMENT STRUCTURE................................................................................................................8
1.4 AUTHORIZED USE PERMISSION .......................................................................................................9
1.5 DOCUMENT REFERENCE ..............................................................................................................10
2. PAX S300 POS TERMINAL OVERVIEW ...................................................................................... 11
2.1 POS TERMINAL SCREENS.............................................................................................................11
2.2 POS TERMINAL COMMUNICATION OPTIONS ...................................................................................13

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2.3 KEY DEFINITIONS .......................................................................................................................14
2.4 KEYPAD LAYOUT ........................................................................................................................14
3. HOW TO LOAD APPLICATION................................................................................................... 15
4. HOW TO DO TRANSACTION .....................................................................................................16
4.1 CREDIT TRANSACTION.................................................................................................................16
4.1.1 Credit Sale.........................................................................................................................16
4.1.2 Credit Return.....................................................................................................................22
4.1.3 Credit Auth........................................................................................................................26
4.1.4 Credit PostAuth.................................................................................................................28
4.1.5 Credit Forced.....................................................................................................................32
4.1.6 Credit Void Sale.................................................................................................................36
4.1.7 Credit Void Return.............................................................................................................38
4.1.8 Credit Void Post-Auth .......................................................................................................40
4.1.9 Credit Void Forced.............................................................................................................42
4.2 DEBIT TRANSACTION...................................................................................................................44
4.2.1 Debit Sale..........................................................................................................................44
4.2.2 Debit Return......................................................................................................................47
4.3 EBT TRANSACTION.....................................................................................................................50
4.3.1 EBT Sale ............................................................................................................................50
4.3.2 EBT Return ........................................................................................................................55
4.3.3 EBT Balance Inquiry ..........................................................................................................57
4.4 GIFT TRANSACTION ....................................................................................................................59
4.4.1 Gift Sale.............................................................................................................................59
4.4.2 Gift Return ........................................................................................................................62
4.4.3 Gift Issue ...........................................................................................................................64
4.4.4 Gift Add Value...................................................................................................................66
4.4.5 Gift Balance Inquiry ..........................................................................................................68
4.4.6 Gift Void............................................................................................................................70
4.5 COMMERCIAL CARDS ..................................................................................................................73
4.6 TIP ADJUST ...............................................................................................................................76
5. MENU OPTION......................................................................................................................... 78
5.1 ACCESSING THE MAIN MENU .......................................................................................................78
5.2 MAIN MENU OPTIONS................................................................................................................79
5.3 MERCHANT SETTINGS .................................................................................................................80
5.3.1 Authorizations...................................................................................................................81
5.3.1.1 Trans. Types...................................................................................................................................81
5.3.1.2 Card Types .....................................................................................................................................84
5.3.2 Security Settings ...............................................................................................................87
5.3.2.1 User Password........................................................................................................................ 88
5.3.2.2 Batch ...................................................................................................................................... 91
5.3.2.3 Account Truncation................................................................................................................93
5.3.2.4 Security Card .......................................................................................................................... 95
5.3.2.5 Card Manually Entry...............................................................................................................97
5.3.3 Set Batch Time ..................................................................................................................99
5.3.4 Additional Prompts .........................................................................................................102
5.3.4.1 CashBack Prompt ................................................................................................................. 102
5.3.4.2 Gift Sale Mode ..................................................................................................................... 104
5.3.4.3 Table Mode .......................................................................................................................... 106
5.3.4.4 Guest No. Mode................................................................................................................... 108
5.4 OPERATION SETTINGS ...............................................................................................................110
5.4.1 Buzzer Setup ...................................................................................................................110
5.4.2 Operation Mode .............................................................................................................113
5.4.3 Halo Setup.......................................................................................................................116
5.5 HOST SETTINGS .......................................................................................................................120
5.5.1 Host Parameters .............................................................................................................120
5.5.2 Host URL Params ................................................................................................................123
5.5.3 AutoDial Setup ....................................................................................................................126

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5.6 SYSTEM SETTINGS............................................................................................................................129
5.6.1 Date/Time Setup .................................................................................................................129
5.6.2 Working Mode ....................................................................................................................131
5.6.2.1 Tip Options ..................................................................................................................................131
5.6.2.2 Fraud Control Option...................................................................................................................134
5.6.3 Keys Injection ......................................................................................................................150
5.6.4 Application Management ...................................................................................................153
5.6.4.1 Activate........................................................................................................................................ 154
5.6.4.2 App Update..................................................................................................................................156
5.6.4.3 Configuration...............................................................................................................................158
5.6.4.4 Terminal SN ................................................................................................................................. 160
5.6.4.5 App Info .......................................................................................................................................162
5.7 COMMUNICATIONS..........................................................................................................................164
5.7.1 Main Communication .........................................................................................................164
5.7.2 Maximum Tries ...................................................................................................................166
5.7.3 Connect Timeout.................................................................................................................168
5.7.4 Receive Timeout..................................................................................................................170
5.7.5 LAN Parameters ..................................................................................................................172
5.7.5.1 LAN Type......................................................................................................................................172
5.7.5.2 Local IP Address...........................................................................................................................174
5.7.5.3 NetMask ......................................................................................................................................176
5.7.5.4 Gateway IP Address.....................................................................................................................178
5.7.5.5 DNS IP ..........................................................................................................................................180
5.7.6 ECR Communication Type ...................................................................................................182
6. FUNCTION MENU OPTION.......................................................................................................... 184
6.1 REVIEW .........................................................................................................................................184
6.2 FIND 186
APPENDIX A - TROUBLESHOOTING................................................................................................. 188
A.1 General Troubleshooting .......................................................................................................188
APPENDIX B –QUICK REFERENCE GUIDE........................................................................................ 189
B.1 Keyboard Definitions..............................................................................................................189
B.2 Function Menu.......................................................................................................................189
B.3 Main Menu ............................................................................................................................190
APPENDIX C–BROADPOS SERVER COMMUNICATION.................................................................... 191
C.1 PETE server side resource deployment...................................................................................191
C.2 PETE BroadPOS terminal side ................................................................................................191
APPENDIX D–GLOSSARY................................................................................................................. 192

S300_V1.00.00 User Manual
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Revision history
Date
Version
By
Description of
Change
Contact
2014/10/21
V2014912
W. Kammerer
Initial Release
[email protected]

S300_V1.00.00 User Manual
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1. General Information
Note
This section explains the general information of this document and tries
to give you an overview of this document.
1.1 The Purpose of This Document
This document provides the detailed description for all user functions, which can be
performed on the POS terminal. The document is intended for use by the Software
Engineers developing and maintaining the Payment Application design for the US
Payment Card Industry, also for use by customer and Independent Sells Organization
(ISO). The document should be maintained along with the application itself.
It is required that this document is stored in a safe place for future reference and
modifications.

S300_V1.00.00 User Manual
1.2 Document Convention
Warning - Failure to follow specific procedures and practices may result in personal
injury.
Caution - Failure to follow specific procedures and practices may result in damage to
the POS terminal device or other equipment.
Note - Helpful hints and other important information about the use of the POS
terminal device.
CHART FOR STEP #- Due to keyboard differences, actions will differ with from one
POS terminal model to another. Make sure to match the action
with the correct model of the POS terminal being used.
- Denotes a definition or explanation about the User Function in the step/action
table that follows.
- Denotes an example of when, why and what condition the User Function
should be performed.
- Denotes a warning note about the User that the operation would cause serious
consequent problem.

S300_V1.00.00 User Manual
1.3 Document Structure
This document first introduces general information of BroadPOS Terminal
Application for S300; secondly, it focuses on BroadPOS Terminal Application for
S300 –PETE; thirdly, it introduces operation of Application Management; then it lists
FAQ, glossary and index.
This manual contains the following sections：
Chapter 1, General Information
Chapter 2, PAX S300 POS Terminal Overview
Chapter 3, How to Load Application
Chapter 4, How to Do Transaction
Chapter 5, Menu Option
Chapter 6, Function Option
Appendix A: Troubleshooting
Appendix B: Quick Reference Guide
Appendix C: BroadPOS Server Communication
Appendix D: Glossary

S300_V1.00.00 User Manual
1.4 Authorized Use Permission
Unless explicitly stated otherwise all content included on this document, such as but not
limited to text, images, logos, and slogans, is the property of PAX and is protected by
U.S. and international copyright laws.
Any other use, including the reproduction, modification, display or distribution, of the
content on this system is strictly prohibited. No portion of this system may be
reproduced, duplicated, copied, sold, resold, or otherwise exploited for any purpose.

S300_V1.00.00 User Manual
1.5 Document Reference
NO.
Title
Date
Version
1
2
3

S300_V1.00.00 User Manual
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2. PAX S300 POS Terminal Overview
2.1 POS Terminal Screens
The Screen representations shown in this manual are general screens. The following
is an example of the idle and Main Menu screens for each of the different LCD Display
types.
A standard screen and font format should accommodate 21 characters per line and
up to 5 lines of text.
Screen Display
Function menu screen:
2.Find
1.Review
Function Menu

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Main Menu Screen:
2.Operation Settings
5. Communication
3. Hosts Settings
Main Menu
1.Merchant Settings
4. System Settings

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2.2 POS Terminal Communication Options
The following chart summarizes the information regarding the different POS terminal
model communication options.
MODEL
LAND
LINE
GPRS
CDMA
ETHERNET
WI-FI
S300
√

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2.3 Key Definitions
Note
Below are Key Definitions of S300 POS terminal.
KEY
FUNCTION
0-9 Number Keys
Enter any numeric value. Or press for more than one time to enter
characters of alphabet.
CANCEL
Used to cancel an operation.
Access to the function menu for S300.
CLEAR
Erases character under the cursor when editing data.
ENTER
Accepts entered information. Executes the current function.
Access to the main application menu for S300.
2.4 Keypad Layout
Note
Below are examples of the keypad layout of the S300 POS terminal.

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3. How to Load Application
Note
This section explains the instructions for loading the applications as well
as its parameters to the terminal.
Rebuild file system is recommended before loading new applications.
For Details of how to load application, please refer to BroadPOS Terminal–S300
Application Installation Guide or contact our support at [email protected].

S300_V1.00.00 User Manual
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4. How to Do Transaction
Note
This section explains the various instructions required for processing
the different types of transactions.
S300 POS terminal will perform Health Report (Activate, Update,
Download, etc) automatically when it boots, and by interval of 24 hours
if it keeps on running.
4.1 Credit Transaction
4.1.1 Credit Sale
Note
A Credit Card Sale can be performed either by swiping or by manually
entering the account number and expiration date embossed on the front
of the card. Bank rates should be checked before manually entering
transactions.
Example: X goes to Y’s shop to buy a cellphone. After X finishes his
shopping, he goes to Y to pay for the cellphone. X delivers his credit
card to Y, and Y processes a Credit Sale transaction on the S300 POS
terminal and ECR. When the transaction is complete, Y returns the
credit card to X. X takes the card and cellphone, and then goes home.
X-Credit card holder; Y-Merchant of shop
STEP
ACTION
DISPLAY
1.
Be sure the terminal is at the Idle Prompt.
2.
ECR sends message about the EDC Type and Transaction Type to POS.
The EDC Type is “CREDIT”and the Transaction Type is “SALE”. If ECR
(Simulator) sends Transaction Type (00), it means the order of Transaction
Type is not available, press on the screen to select “SALE”on S300.
Notice: If needed, message including Transaction Type, Amount, Tip, Cust.
#, Tax, Account, Exp. date, CVV, AVS, Table #, Guest #, Clerk/Server ID can
be input through ECR.
2.1
Swipe the Card, or manually enter the Account Number and Exp. Date.

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3.
If the security for Card
Manually Entry is on, the
terminal will prompt for
the manager password.
When prompted, enter
the password and then
press [ENTER].
CREDIT SALE
********
Please Enter Password
4.
Manually keying the full
account number then
press [ENTER]. The
account number must be
between 13-16 digits. (It
can also be input on
ECR)
CREDIT SALE
5555
Please Enter The Card Number
5.
If manually keyed the
account number, enter
the four-digit expiration
date in MMYY format then
press [ENTER]. (It can
also be input on ECR)
CREDIT SALE
MMYY
Please Enter Exp. Date

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6.
This is a feature of the
Secure Card.
When prompted, enter
the corresponding digits
then press [ENTER].
CREDIT SALE
▋
Please Enter Last 4 Digits :
7.
Input the dollar amount of
the transaction then press
[ENTER]. (It can also be
input on ECR)
CREDIT SALE
0.00
Please Enter Amount
8.
This is a feature of the
Table Mode.(only for
Restaurant)
When prompted, enter
the table number then
press [ENTER]. (It can be
input on ECR)
CREDIT SALE
▋
Please Enter Table Number :

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9.
This is a feature of the
Guest No. Mode. (only
for Restaurant)
When prompted, enter
the number of guests then
press [ENTER]. (It can be
input on ECR)
CREDIT SALE
▋
Please Enter Number of Guests
10.
If the account number was manually entered, the terminal will ask if the card
is present. Depending on the user’s response the terminal will prompt for
V-code and other AVS settings.
* Dependent upon Fraud Control settings.
11.
Press [1] if the card is
present.
OR
Press [2] if the card is not
present.
IS CARD PRESENT ?
2. NO1. Yes
12.
Enter the V-code from the
back of the credit card
then press [ENTER].
CREDIT SALE
▋
Please Enter Your CVV2

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13.
Enter the street address
then press [ENTER].
i.e.: If billing address is 123
Main St., enter 123.
CREDIT SALE
▋
Please Enter Your Address
14.
Enter the ZIP Code then
press [ENTER].
i.e.: If billing address ZIP code
is 12345-0123., enter 12345.
CREDIT SALE
▋
Please Enter Your Zip Code
15.
This is a feature of the
Commercial Cards.
Enter the additional
information for
commercial card then
press [ENTER].
CREDIT SALE
▋
Please Enter Cust. Code