PAX A920 Pro User manual

Getting started
with PAX A920 Pro
Paper roll
Make sure the paper roll is correctly inserted and ready to print.
Battery cover
On the underside of the terminal, swipe the button on the battery
cover to remove it. Check the battery for a security tab and
remove it if required. Reinsert the battery and close the cover.
Power button
You can find the power button on the right-hand side. Press and
hold for a few seconds to turn on or off. If the terminal starts
downloading software, wait a few minutes until it finishes.
Do you need more info?
Scan the QR code.
Connecting to the internet
Your terminal comes with a pre-installed 4G SIM card that
automatically connects to the mobile internet. For a more stable
connection, swipe down from the top of the screen and select
the Wi-Fi icon, choose your network, and enter the password.
Payments app
Make sure your terminal is switched on and connected to the
internet, then launch the Payments app from your home screen.
Choose your manager PIN and you’re all set (your manager PIN or
security PIN can be changed at any time under PIN security in
the main menu).
Battery status and charging
Your terminal comes with a pre-installed 4G SIM card that
automatically connects to the mobile internet. If the battery is
red, you’ll need to charge the terminal. To do this, plug the
USB-C charger directly into the terminal and power socket
or charging base.
Nearly there! Remove the security tab
on battery, switch the terminal on,
launch the app, and you're ready to start.
Battery status
Connectivity
status
Paper roll
USB
charging
port
Battery
cover
Power button
Card reader
Volume
button
Mag stripe Contactless
card reader
Battery fully charged Battery charging
4G Cellular connection Wifi connection

How do I refund a transaction directly on my terminal?
1. On the home screen, select the menu in the upper left corner.
2. Select Transactions and refunds from the menu.
3. Select the transaction you'd like to refund and press Issue refund.
4. Input your four-digit manager PIN.*
5. Press Full amount and Next for a full refund, or insert the amount
of the partial refund and press Next.
6. Review the amount and confirm the card number with your
customer if required. Select Confirm to complete the refund.
Transactions are settled on the next business day after the
transaction is processed. At the weekends, this usually means
Monday. In the case of bank holidays, it’s the next business day.
Please note – the total value of transactions needs to exceed €15,
or the equivalent value in your currency at the current
exchange rate.
How do I take payments on my terminal? Do the totals on my terminal automatically reset at
the end of the shift/day?
Your transactions are processed automatically at 5am and will be paid
to you on your next settlement - the next business day.
To view your totals:
This will close your summary. Navigate to Closed summary (under
Summaries) to view a history.
When do I get my settlement?
*You can change your manager PIN in the app's menu under PIN security.
1. Open Summaries from the app menu.
2. Select Opened summary to view earnings from the
current day.
3. Choose to either Print and close or Just print.
How can I access additional features?
1. Select Manage features in the app’s menu.
2. Input your four-digit manager PIN.*
3. Access features such as Tips, Pay by Link and others.
To search for transactions, open Transactions and refunds and
apply filters or select the Card icon , then tap the card.
1. Launch the Teya Payments app.
2. Enter the transaction amount and confirm by pressing Next.
3. If you wish to print the receipt, press Customer receipt or
Merchant receipt.
Opened summary
For more information about additional features,
please scan the QR code.