PAX A920 User manual

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Payments made easy
Your A920
installation
and user guide

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Contents
Welcome ..................................................................................................... 3
Terminal overview .................................................................................... 4
Icon overview ............................................................................................. 6
Installing receipt roll ................................................................................ 7
A920 Launcher ........................................................................................... 8
Using WiFi………….. ..................................................................................... 9
Login on .................................................................................................... 12
Processing transactions ........................................................................ 13

Welcome
Thanks for choosing DNA Payments' A920
terminal, the ideal payment solution for
processing quick transactions using WiFi or
cellular network connections. Our user guide
provides everything needed to set up, register
and process transactions on your new A920.
Features:
• Touch screen for a seamless user experience
• PIN on Glass - no physical pin pad
• Designed for both indoor and outdoor use
• Providing full spectrum wireless connectivity
(4G, Bluetooth* and WiFi).
• PCI PTS compliant for safe and secure card
payments
• Wide-ranging options - Chip and PIN, Apple
Pay, Android Pay, swipe and contactless
payments.
* Bluetooth connectivity can only be used to set up
a PAX Wi-Fi Base Station, where the Wi-Fi is then
used thereafter.
• Serve more customers, quicker with
high-speed printing
• Ergonomic to hold, lightweight and easy to use
with an all-new user-friendly interface
• Online reporting as standard - log in
to view your transaction data or schedule email
reports
• Ability to break down transactions at the
employee level.
• Plug and play - we like to make payments easy.
We’re happy to provide you with more details,
support and information about this guide.
Please get in touch using the contact details on
this guide.
Step 1
3

Terminal overview
Please find an overview of the A920 terminal’s external features.
Contactless reader
Forward facing
camera/scanner
Volume down
Charging port
Card swipe
Volume up
Power button
Chip (ICC) card reader
Step 1
4

Battery compartment
Battery compartment
release
Camera/scanner
Serial number
Receipt release
catch
Step 1
Volume down
Battery
Charge point
SIM slot
5

Icon overview
Please find below an overview of the A920 terminal's icon display
symbols.
Battery fully charged
Step 2
Battery charging
Battery issue - contact support
WiFi connection present
(example shows 75% signal strength)
Cellular connection present
(example shows 75% signal strength)
Cellular connection present
(no Internet connection available)
No cellular connection present
Contactless reader
Insert card
Card inserted
Number of stored transactions
6

Installing receipt roll
You can install your A920 receipt roll quick and
easily using this guide. Carefully lift the release
catch on the terminal's receipt compartment.
Step 3
Once you've opened the compartment, simply
place the receipt roll provided with your paper
extending from underneath the roll, leaving
1cm exposed and then close the cover.
Your receipt roll is now loaded
and ready to use.
1 2
3 4
7

The ‘Launcher’ is displayed once your A920 has
completed its start-up process. It allows users
to configure Wi-Fi or cellular settings items
before loading the Payment application.
Step 4
A920 Launcher
WiFi connection
Cellular connection
Battery charge
Time
Menu
Info bar
Day and date
Load button
8

Your A920 terminal can support connections to
both 2.4Ghz and 5Ghz Wi-Fi networks, and you
can program it with multiple network
configurations for devices used in more than
one location. The A920 will always select Wi-Fi
as its primary connection type, where present,
with a cellular connection used as a backup. To
configure your Wi-Fi connection, use the
following steps:
Step 5
Select the menu icon
on the main A920
Launcher screen and
choose Wi-Fi
Settings.
1
The Wi-Fi module will
be disabled by
default, as shown by
the Off message in
the header bar. To
enable Wi-Fi, simply
press the slider on
the right-hand side of
the screen.
2
9
Using WiFi

Using Wi-Fi (continued)
Step 5
The terminal will now
scan for the available
networks, and once
the scan is complete,
a list is displayed.
3
Choose your desired
network and enter
the password once
prompted. When
you've completed
this, press Connect.
4
The connection
process will now
begin.
5
Once completed,
your terminal will
finish the connection
using DHCP and
return you to the
Wi-Fi menu
displaying the status
of Connected against
your desired
network.
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10

Step 5
Using Wi-Fi (continued)
Select the left arrow
at the bottom of the
screen to return to
the A920 Launcher.
7
Your A920 also lets you use static IP details.
Please refer to the full The A920 User Guide for
more information if this is needed.
11

Step 6
Press the button to
load the application.
1
The login screen will
now display. Enter
your User ID and
Password supplied
to you, and if you'd
like to save these and
automatically login in
the future, please tick
this box.
2
After a short while,
your A920 main
display screen will
appear.
3
If your login details
are incorrect, your
A920 will confirm this
using the screen
shown before
returning to the login
screen to retry.
4
Logging on
12

Chip and PIN sale
Step 7
Processing transactions
Select the Sale
button to start your
transaction.
Alternatively, process
transactions by
inserting a payment
card into the Chip
(ICC) card reader at
the terminal base.
1
Enter the sale
amount using the
onscreen keypad.
Your A920
automatically adds
the decimal point for
you. Select the Done
button to proceed.
2
13

Chip and PIN sale (continued)
Step 7
If your A920 comes
configured to do so, it
will prompt the
optional provision of
a reference for the
transaction. If no
reference is required,
press the Skip
button.
3
If the cardholder’s
card has been
inserted previously,
skip to step 05.
Otherwise, your A920
will prompt for the
card to be presented.
4
Once the card's
inserted, your A920
will read proceed to
read it. Please wait
and don't remove the
card whilst in
progress.
5
If the cashback
feature is enabled
and a supporting
debit card's
presented, your A920
will prompt for
cashback. If yes,
press the YES button.
If no, press the NO
button and skip to
step 08.
6
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Chip and PIN sale (continued)
Step 7
If selected YES, enter
the desired cashback
amount. Select the
Done button to
continue.
7
On the Enter PIN
screen, give your
A920 to the
cardholder and ask
them to enter their
PIN. Once entered,
you should select the
Green Enter button.
8
Your A920 will now
start processing the
transaction.
9
Your A920 will then
confirm the outcome
of the transaction.
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Chip and PIN sale (continued)
Step 7
Your A920 will
proceed with printing
the cardholder copy
of the receipt
11
Your A920 then
prompts the
merchant to remove
the cardholder copy
of the receipt. Select
OK to proceed.
12
Your A920 will now
print the merchant's
copy of the receipt.
13
Your A920 will now
request the removal
of the card.
Printing settings can
be reconfigured
according to your
preferences
14
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Chip and PIN sale (continued)
Step 7
Your A920 will now
return to the main
menu, ready for the
next transaction.
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Contactless sale
Step 7
Select the Sale
button to begin the
transaction.
1
Enter the sale
amount using the
onscreen keypad.
axept® GO
automatically adds
the decimal point for
you. Press the Done
button to proceed.
2
If needed and
configured to be
prompted, enter the
reference for the
transaction. If a
reference isn't
required, then select
the Skip button.
3
Your A920 will now
prompt for the card
to be presented.
Present the card to
the contactless
reader on the top of
the terminal.
4
18

Contactless sale (continued)
Step 7
Your A920 will now
begin processing the
transaction.
5
Your A920 will then
confirm the outcome
of the transaction.
6
Your A920 then
prompts the
merchant to confirm
whether a cardholder
receipt is needed. If
one is needed, press
YES. If not, press No.
7
The merchant copy of
the receipt will then
start printing.
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Contactless sale (continued)
Step 7
Your A920 will now
return to the main
menu, ready for the
next transaction.
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